| 1. |
- Adie, Bailey Ashton, et al.
(författare)
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World Heritage as a placebo brand : a comparative analysis of three sites and marketing implications
- 2018
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Ingår i: Journal of Sustainable Tourism. - : Routledge. - 0966-9582 .- 1747-7646. ; 26:3, s. 399-415
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Tidskriftsartikel (refereegranskat)abstract
- The UNESCO World Heritage (WH) List is often regarded as a successful tourism brand that motivates site nominations. However, there is relatively little research dealing specifically with WH brand attraction effects, and what does exist shows conflicting results. There is a significant research gap in terms of awareness of the WH brand and its potential impact on visitation, which this study seeks to fill through a comparative analysis of three diverse case studies: Independence Hall, USA; Studenica Monastery, Serbia; and the Archaeological Site of Volubilis, Morocco. Survey data (n = 771) from these three sites were collected and analyzed resulting in three distinct clusters of visitors. One of the clusters does exhibit higher levels of awareness of the WH brand, but members of this group were not motivated by this knowledge when planning their site visit. It is concluded that the WH brand may function as a placebo, and that its importance may be tied more to political interests than economic advancement. Thus, dependency on the WH List for tourism development may potentially be detrimental for locations in the long term. The WH brand's placebo effect could result in long-term problems for both the site and those whose livelihoods depend on tourism.
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| 2. |
- Amore, Alberto, et al.
(författare)
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Conceptualizing Destination Resilience from a Multilevel Perspective
- 2018
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Ingår i: Tourism Review International. - : Cognizant Communication Corporation. - 1544-2721 .- 1943-4421. ; 22:3-4, s. 235-250
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Tidskriftsartikel (refereegranskat)abstract
- The concept of resilience has gained momentum in current tourism research, yet there are still flaws and discrepancies between the many notions applied in the field. These limitations arc further evident when we focus on tourist destinations. The aim of this article is to advance the conceptualization of destination resilience through a multilevel perspective (MLP) that frames landscape, regime, niche, and actors as integrated elements of the tourism system. The resulting framework encompasses ecological, socioecological, sociopolitical, socioeconomic, and sociotechnological dimensions reflecting the embeddedness of resilience among heterogeneous and potentially complementary destination stakeholders. It is argued that the use of the MLP advances the understanding of tourism destination planning, particularly in contexts coping with gradual as well as drastic changes due to both demand fluctuations and supply-side disturbances.
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| 3. |
- Chen, Ning Chris, et al.
(författare)
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Sense of Place and Place Attachment in Tourism
- 2021
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Place is integral to tourism. In tourism, almost all issues can ultimately be traced back to human–place interactions and human–place relationships. Sense of place, also referred to as place attachment, topophilia, and community sentiment, has received significant attention in tourism studies because it both contributes to, and is affected by, tourism.This book, written by notable authors in the field, examines sense of place and place attachment in terms of a typology of sense of place/place attachment that includes genealogical/historical, narrative/cultural, economic, ideological, cosmological, and dynamic elements. Dimensions of place attachment such as place identity, place dependence, and affective attachment are discussed as well as place marketing, place making, and destination management.Complete with a range of illustrative international cases and examples ranging from Santa Claus to the importance of place in indigenous and traditional cultures, this book represents a substantial addition to knowledge on the inseparable relationship between tourism and place and will be of great interest to all upper-level students and researchers of Tourism.
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| 4. |
- Dimanche, Frédéric, et al.
(författare)
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What is service design
- 2012
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Ingår i: Service Design and Tourism. - Norderstedt : Books on Demand. - 9783848216307 ; , s. 10-21
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Tourism becomes more and more transparent through social media and tourism review websites. Nowadays, it’s the individual guest’s experience that makes or breaks the success of a tourism product. Thus, the focus in tourism shifts from mere marketing communications to meaningful experiences. Service design thinking can provide an in-depth and holistic understanding of customers required to co-create meaningful experiences with guests.The book provides an introduction into service design and tourism and presents seven case studies of European tourism destinations, which used the app myServiceFellow as a mobile ethnography research tool to gain genuine customer insights. The book reports lessons learned of these case studies, gives managerial implications and an outlook on future research fields for service design in tourism.
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| 5. |
- Dyason, David, et al.
(författare)
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The Triple Blow Effect : Retailing in an Era of Disasters and Pandemics - The Case of Christchurch, New Zealand
- 2022
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Ingår i: Sustainability. - : MDPI. - 2071-1050. ; 14:3
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Tidskriftsartikel (refereegranskat)abstract
- In the last two decades, the retail sector has experienced unprecedented upheaval, having severe implications for economic development and sustenance of traditional inner-city retail districts. In the city of Christchurch, New Zealand, this effect has been exacerbated by a series of earthquakes in 2010/2011 which destroyed much of the traditional retail precinct of the city. After extensive rebuild activity of the city's infrastructure, the momentum of retailers returning to the inner city was initially sluggish but eventually gathered speed supported by increased international visitation. In early 2020, the return to retail normality came to an abrupt halt after the emergence of the COVID-19 pandemic. This study uses spending and transaction data to analyze the compounding impact of the earthquake's aftermath, shift to online shopping, and the retail disruption in the Christchurch central retail precinct because of COVID-19. The findings illustrate how consumers through their spending respond to different types of external shocks, altering their consumption patterns and retail mode (offline and online) to cope with an ever-changing retail landscape. Each event triggers different spending patterns that have some similarities but also stark differences, having implications for a sustainable and resilient retail industry in Christchurch. Implications for urban retail precinct development are also discussed.
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| 6. |
- Fieger, Peter, et al.
(författare)
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Exploring CBD Retail Performance, Recovery and Resilience of a Smart City Following COVID-19
- 2023
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Ingår i: Sustainability. - : MDPI. - 2071-1050. ; 15:10
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Tidskriftsartikel (refereegranskat)abstract
- The city of Christchurch, New Zealand, incurred significant damage due to a series of earthquakes in 2010 and 2011. The city had, by the late 2010s, regained economic and social normalcy after a sustained period of rebuilding and economic recovery. Through the concerted rebuilding effort, a modern central business district (CBD) with redesigned infrastructure and amenities was developed. The Christchurch rebuild was underpinned by a commitment of urban planners to an open and connected city, including the use of innovative technologies to gather, use and share data. As was the case elsewhere, the COVID-19 pandemic brought about significant disruptions to social and economic life in Christchurch. Border closures, lockdowns, trading limitations and other restrictions on movement led to changes in traditional consumer behaviors and affected the retail sector's resilience. In this study, we used CBD pedestrian traffic data gathered from various locations to predict changes in retail spending and identify recovery implications through the lens of retail resilience. We found that the COVID-19 pandemic and its related lockdowns have driven a substantive change in the behavioral patterns of city users. The implications for resilient retail, sustainable policy and further research are explored.
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| 7. |
- Fieger, Peter, et al.
(författare)
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When staying long enough is enough?
- 2021
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Ingår i: Annals of Tourism Research. - : Elsevier BV. - 0160-7383. ; 87
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Tidskriftsartikel (refereegranskat)
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| 8. |
- Hall, C. Michael, et al.
(författare)
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Airbnb and the sharing economy: Introduction
- 2022
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Ingår i: Current Issues in Tourism. - : Taylor & Francis Group. - 1368-3500 .- 1747-7603. ; 25:19, s. 3057-3067
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Tidskriftsartikel (refereegranskat)abstract
- A large share of growth in the sharing or platform economy is driven by peer-to-peer (P2P) accommodation providers such as Airbnb. The literature argues for both positive and negative socio-cultural, economic and environmental impacts emanating from the tourism and hospitality businesses and value chains that are dependent on AirBnB and other online platforms. These impacts are felt in terms of competition with more traditional business models (e.g. hotels, motels and B&Bs) and their influence on tourist and visitor flows as well as their spatial impacts that has led to substantial community opposition to accommodation providers that utilise Airbnb in some destinations. This introduction to the special issue on AirBnB and the sharing economy identifies several themes in the consumption and production of the sharing, peer-to-peer and platform economies on tourism at various scales, ranging from international networks, destinations and business, through to neighbourhoods and individuals. Although Airbnb provides the primary frame by which to investigate the relationships between the sharing economy and tourism and the implications of so-called disruptive innovation this introduction also notes some of the wider implications of the sharing and platform economy for people and places.
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| 9. |
- Hall, C. Michael, et al.
(författare)
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Destination transitions and resilience following trigger events and transformative moments
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Ingår i: Scandinavian Journal of Hospitality and Tourism. - 1502-2250.
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Tidskriftsartikel (refereegranskat)abstract
- Disasters and crises are increasingly seen as opportunities for transformation of the tourism system at various scales. From a resilience perspective, crises and disasters may act as trigger events for system change, sometimes described as the “disaster-reform hypothesis”. An integrative framework informed by different fields is used to analyse the destination development pathways following the Kaikōura earthquake in New Zealand. In addition to policy documents and media, the study draws on semi-structured interviews with 21 business owners and managers in the Kaikōura region, an internationally recognised ecotourism destination. The findings show pathway competition, experimentation, scale effects and lock-in influencing transitions. The research identifies interactions between different actors at different levels of governance in shaping destination pathways post-disaster, with external political and economic actors having the most influence. Multiple levels of resilience chart a potentially more resilient destination. The study concludes that the range of potential destination pathways is constrained by decision-making at other scales, e.g. national policy settings and insurance coverage, that affect tourism businesses and destination decision-making. As a result, the notion of transformation should be understood as an essentially contested concept both within a destination and between destination stakeholders and those that operate at a national scale.
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| 10. |
- Hall, C. Michael, et al.
(författare)
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Destination transitions and resilience following trigger events and transformative moments
- 2024
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Ingår i: Scandinavian Journal of Hospitality and Tourism. - : Taylor & Francis Group. - 1502-2250 .- 1502-2269.
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Tidskriftsartikel (refereegranskat)abstract
- Disasters and crises are increasingly seen as opportunities for transformation of the tourism system at various scales. From a resilience perspective, crises and disasters may act as trigger events for system change, sometimes described as the "disaster-reform hypothesis". An integrative framework informed by different fields is used to analyse the destination development pathways following the Kaik & omacr;ura earthquake in New Zealand. In addition to policy documents and media, the study draws on semi-structured interviews with 21 business owners and managers in the Kaik & omacr;ura region, an internationally recognised ecotourism destination. The findings show pathway competition, experimentation, scale effects and lock-in influencing transitions. The research identifies interactions between different actors at different levels of governance in shaping destination pathways post-disaster, with external political and economic actors having the most influence. Multiple levels of resilience chart a potentially more resilient destination. The study concludes that the range of potential destination pathways is constrained by decision-making at other scales, e.g. national policy settings and insurance coverage, that affect tourism businesses and destination decision-making. As a result, the notion of transformation should be understood as an essentially contested concept both within a destination and between destination stakeholders and those that operate at a national scale.
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