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- Mysen, Tore, et al.
(författare)
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‘Antecedents’ and ‘postcedents’ in Relation to satisfaction in Norwegian business relationships
- 2015
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Ingår i: International Journal of procurement management. - Olney : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 8:5, s. 627-642
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Tidskriftsartikel (refereegranskat)abstract
- This study tests whether satisfaction plays an important role as mediator between trust and commitment, and coordination, cooperation and continuity expectance in manufacturer-supplier relationships in Norway. Management in a sample of the 500 largest manufacturer companies was approached by phone to identify key informants and surveys mailed to them. 193 usable questionnaires were received corresponding to a response rate of 38.6%. The results were analysed by structural equation modelling, using SPSS/AMOS 17.0 software. The findings support fairly well the conceptual model tested; trust relates positively to commitment and satisfaction; satisfaction, in turn, relates positively to coordination, cooperation and continuity expectance. However, commitment fails to show any significant relationship with satisfaction. This study makes an important contribution to management and future research about balancing the nomological network of quality constructs in manufacturer-supplier relationships. Results support the major impact trust may have on satisfactory relationships and the importance of satisfaction when establishing well-working governance mechanisms towards gaining enduring relationships.
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- Rindell, Anne, et al.
(författare)
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A Validation of Inputs and Outputs of Satisfaction in Business-to-Business Relationships through a Nordic Comparison
- 2013
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Ingår i: International Journal of procurement management. - Olney : InderScience Publishers. - 1753-8432 .- 1753-8440. ; 6:4, s. 424-443
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this study was to make an international comparison of business-to-business relationships in Finland, Norway, and Sweden. The focus is on testing: a) the validity and reliability of whether trust and commitment have a positive association with satisfaction; b) whether satisfaction has a positive association with the outputs of specific investments, opportunism, and formalisation. This international study consisted of 1,500 companies. The Finnish, Norwegian, and Swedish sampling frame each consisted of the 500 largest companies, based upon revenue, across multiple industries. The response rate was 38%. Based on the tested model, it was validated that: a) the most solid positive relation is between trust and satisfaction; b) the most solid negative relation is between satisfaction and opportunism. The study indicates that companies should focus on and strive toward solid satisfaction in business relationships to reduce the risk of business partners becoming opportunistic. The study validates previous research comparing cross-country inputs and outputs of satisfaction in business relationships. Copyright © 2013 Inderscience Enterprises Ltd.
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- Rindell, Anne, et al.
(författare)
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Satisfaction as a Mediator between Quality Metrics in Manufacturer-Supplier Relationships
- 2014
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Ingår i: International Journal of Business Excellence. - Olney : InderScience Publishers. - 1756-0047 .- 1756-0055. ; 7:1, s. 16-27
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Tidskriftsartikel (refereegranskat)abstract
- The objective of the current study is to test the findings in previous research indicating satisfaction is a mediator between trust and commitment, and among the three important outcomes of coordination, cooperation and continuity expectancy. Researchers contacted a sample of the 1,000 largest companies in Finland and Sweden by telephone to identify key informants, and posted surveys to them. The empirical findings of the current study validate the conceptual model tested; commitment and trust relate positively to satisfaction, and satisfaction, in turn, relates positively to all three outcomes of coordination, cooperation and continuity. The validation of the measurement and structural properties of the tested conceptual model is of benefit to other researchers. The empirical findings indicate that to establish lasting relationships of cooperation, and coordination, companies need develop commitment and trust in ongoing relationships to enhance satisfaction. A contribution is the validation of empirical findings in previous research. Copyright © 2014 Inderscience Enterprises Ltd.
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- Rindell, Anne, et al.
(författare)
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Towards a conceptual foundation of 'Conscientious Corporate Brands'
- 2011
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Ingår i: Journal of Brand Management. - Basingstoke : Palgrave Macmillan. - 1350-231X .- 1479-1803. ; 18:9, s. 709-719
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Tidskriftsartikel (refereegranskat)abstract
- This article develops a conceptual foundation for Conscientious Corporate Brands (CCBs) by exploring the role that (i) environmental and (ii) climate change issues, and that (iii) internal and (iv) external corporate codes of ethics play as dimensions of CCBs. The article's aim is to extend previous research in ethical branding by proposing an empirically grounded conceptual foundation of the conscientious dimension of a corporate brand. The empirical context is based on Nordic business-to-business relationships. © 2011 Macmillan Publishers Ltd.
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- Svensson, Göran, 1961-, et al.
(författare)
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Validation of a META-RELQUAL construct through a Nordic comparative study
- 2013
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Ingår i: Marketing Intelligence & Planning. - Bingley : Emerald Group Publishing Limited. - 0263-4503 .- 1758-8049. ; 31:1, s. 72-87
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to test the validity and reliability of a META-RELQUAL construct in Finnish, Norwegian and Swedish business relationships.Design/methodology/approach: A total of 1,500 companies were involved. The Finnish, Norwegian, and Swedish sampling frames each consisted of the 500 largest companies based upon revenue across multiple industries. The response rate was 38 percent.Findings: The goodness-of-fit measures of the tested measurement model of the META-RELQUAL construct were all found to be satisfactory within the recommended guidelines. The recommended guidelines for convergent, discriminant and nomological validity, as well as for construct reliability, were all well met. It is concluded that the measurement properties of the META-RELQUAL construct applied in Finnish, Norwegian and Swedish business relationships indicate acceptable validity and reliability.Research limitations/implications: The tested META-RELQUAL construct appears accurate for those Finnish, Norwegian, and Swedish business relationships studied, but only further testing and comparisons will verify whether it can be seen as a valid, reliable measurement for other countries and their companies' business relationships. Suggestions for further research are provided.Practical implications: This international study is of managerial interest to executives since it provides a framework of constructs to be considered in corporate efforts to maintain satisfactory levels of relationship quality in Finnish, Norwegian, and Swedish business relationships. It may also be applicable in other business relationships and in other countries.Originality/value: This Nordic comparative study of a META-RELQUAL construct contributes to theory since it outlines a higher-order construct and measurement instrument benefitting other researchers and practitioners. It appears unique in making an international comparison of a tested measurement model of the META-RELQUAL construct. © Emerald Group Publishing Limited.
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