| 1. |
- Adrodegari, Federico, et al.
(författare)
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A framework for PSS business models: formalization and application
- 2016
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Ingår i: PRODUCT-SERVICE SYSTEMS ACROSS LIFE CYCLE. - : ELSEVIER SCIENCE BV. ; , s. 519-524
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Konferensbidrag (refereegranskat)abstract
- In order to successfully move "from products to solutions", companies need to redesign their business model. Nevertheless, service oriented BMs in product-centric firms are under-investigated in the literature: very few works develop a scheme of analysis of such BMs. To provide a first step into closing this gap, we propose a new framework to describe service-oriented BMs, pointing out the main BM components and related PSS characteristics. Thus, the proposed framework aims to help companies to take into account the relevant elements that need to be designed to successfully implement a service-oriented BM and thus guide strategic decisions. (C) 2016 The Authors. Published by Elsevier B.V.
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| 2. |
- Adrodegari, Federico, et al.
(författare)
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PSS business model conceptualization and application
- 2017
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Ingår i: Production planning & control (Print). - : TAYLOR & FRANCIS LTD. - 0953-7287 .- 1366-5871. ; 28:15, s. 1251-1263
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Tidskriftsartikel (refereegranskat)abstract
- The discussion about business models has gained considerable attention in the last decade. Business model frameworks have been developed in the literature as management methods helping companies to comprehend and analyse their current business logic and guide the deployment of new strategies. In response to calls for a deeper understanding of the application of a business model approach to product-service systems (PSS), this study develops a two-level hierarchical framework that (i) includes a set of components with pertinent, second-order variables to take into account when undergoing the shift from products to solutions; (ii) supports industrial companies, especially SMEs, in designing their future business model and in consistently planning the actions needed to implement it. The framework was applied and refined within real-life settings. The application to KINE - a robot solutions supplier - shows how key challenges faced by servitization firms may be thoroughly addressed through the adoption of a business model perspective.
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| 3. |
- Gebauer, Heiko, Adjungerad professor, et al.
(författare)
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Digital servitization: Crossing the perspectives of digitization and servitization
- 2021
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Ingår i: Industrial Marketing Management. - : ELSEVIER SCIENCE INC. - 0019-8501 .- 1873-2062. ; 93, s. 382-388
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- For over three decades now, several product companies around the world have been undertaking servitization paths. They have been devoting growing and substantial efforts to expand their service business. Expanding the service business in addition to their traditional core product business secures long-term growth and strengthens competitive advantages in business-to-business marketplaces. Recently, service business expansion has taken up many of the new digital technologies offered through the digital transformation. Thus, the servitization literature has progressed toward a dialogue on digital servitization. Against this background, the present article introduces the reader to this special issue. It first recalls key aspects of the emerging digital servitization discussion, and then depicts, through illustrative case studies, the growth paths utilized by industrial product companies when they take advantage of the digital servitization process. After discussing how the articles included in this special issue advance the literature, the article develops a number of directions for future research on digital servitization.
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| 4. |
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| 5. |
- Johansson, Pontus, et al.
(författare)
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Configuring the after-sales service supply chain : A multiple case study
- 2007
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Ingår i: International Journal of Production Economics. - : Elsevier BV. - 0925-5273 .- 1873-7579. ; 110:1-2, s. 52-69
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Tidskriftsartikel (refereegranskat)abstract
- After-sales service in firms manufacturing and selling durable goods has a strategic relevance in its potential contribution to company profitability, customer retention and product development. This paper addresses the configuration of the after-sales supply chain. Three configuration choices are analysed: The degree of vertical integration, the degree of centralisation, and the decoupling of activities (i.e. how activities are decomposed and separated organisationally). Exploratory case study research was performed over seven companies belonging to durable consumer goods industries. The empirical findings show that configuration choices vary, suggesting that no “one best way” exists. Moreover, many firms develop multiple configurations. Choices are influenced by drivers, including the attractiveness of the after-sales business, the strategic priorities, the characteristics of the physical product and the services offered, and the configuration of the manufacturing and distribution supply chain. The paper discusses how these drivers may lead to consistent configuration choices, and how choices are related.
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| 6. |
- Persson, Fredrik, et al.
(författare)
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Managing the after-sales logistic network-a simulation study
- 2009
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Ingår i: Production Planning and Control. - : Informa UK Limited. - 0953-7287 .- 1366-5871. ; 20:2, s. 125-134
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Tidskriftsartikel (refereegranskat)abstract
- The after-sales business has in recent years acquired a strategic role for firms manufacturing durable or capital goods, as it represents a source of revenue, profit and a means to achieve customer satisfaction and retention. The case study analysed in this article concerns a world player of heavy equipment based in Europe. This article analyses the spare parts classification method adopted by the company, and the allocation decisions concerning a second European warehouse and the transfer to that warehouse of a set of suppliers. A simulation model has been developed in order to support these choices. This study suggests that the support of quantitative methods such as spare part classification models and the use of simulation may be of great help to practitioners, in order to focus their effort on what really matters, to adopt cost-effective decisions and to assess the robustness of their decisions to varying exogenous conditions.
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| 7. |
- Persson, Fredrik, 1971-, et al.
(författare)
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Managing the After Sales Logistic Network - A Simulation Study of a Spare Part Supply Chain
- 2007. - 1
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Ingår i: Advances in Production Management Systems. - New York : Springer. - 9780387741567 ; , s. 311-320
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This book brings together some of the latest thinking by leading experts from around the world on integrating systems and strategies in production management and related issues that are relevant for making production into a competitive resource for the firm. This book is composed of five parts, each focused on a specific theme: Linking systems and strategies; Strategic operations management; IS/IT applications in the value chain; Modelling and simulation; Improving operations.
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| 8. |
- Pezzotta, Giuditta, et al.
(författare)
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Digital Servitization in the Manufacturing Sector : Survey Preliminary Results
- 2022
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Ingår i: Advances in Production Management Systems: Smart Manufacturing and Logistics Systems. - Cham : Springer Science+Business Media B.V.. - 9783031164101 ; , s. 310-320
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Konferensbidrag (refereegranskat)abstract
- In the contention of the current industrial landscape, an increasing number of manufacturing firms are experimenting with the transition from product-centric offerings to service-based value concepts and product-service bundles as high-value integrated customer solutions to increase their revenues and build sustainable competitive advantages; a phenomenon known as the “servitization” of manufacturing. Nowadays, consistently with the Industry 4.0 paradigm, these companies have therefore started a process of integrating their traditional value offerings with digital services. This recent strategy is known as “Digital Servitization” and consists of developing new services and/or improving existing ones through digital technologies. However, this transformation is challenging, and companies often struggle to achieve their expectations. Thus, this study aims to shed light on the current state of Digital Servitization strategies in the manufacturing sector based on a survey addressed to the top and middle management. The results obtained by the analysis of the data collected from the survey show an increasing trend towards the adoption of digital technologies for enabling innovation and differentiation in service delivery processes. © 2022, IFIP International Federation for Information Processing.
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| 9. |
- Pezzotta, Giuditta, et al.
(författare)
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The Digital Servitization of Manufacturing Sector : Evidence from a Worldwide Digital Servitization Survey
- 2023
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Ingår i: Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. - : Springer. - 9783031436659 ; , s. 165-180
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Konferensbidrag (refereegranskat)abstract
- To boost revenues and create a lasting competitive advantage in the present global market, an increasing number of manufacturing companies are experimenting with shifting from product-centric offerings to service solutions leveraging digital technologies according to the Industry 4.0 paradigm. This (digital) transformation, known as “Digital Servitization”, aims to provide new (digital) services and/or enhance existing ones. Yet, this transformation is challenging and manufacturing companies frequently have trouble meeting their expectations. To shed light on the current state of the Digital Servitization trend in the global manufacturing sector, researchers involved in the ASAP Service Management Forum and the IFIP WG5.7 Special Interest Group on “Service Systems Design, Engineering and Management” have conducted an international survey targeting manufacturing SME managers. The main survey objectives are twofold: (i) to analyse how manufacturing companies are implementing digital technologies to support their Digital Servitization transformation from traditional business models based on product sales to models focused on service delivery, and (ii) to identify which critical issues and best practices are characterizing the Digital Servitization transformation of manufacturing companies. Survey results have demonstrated a rising trend in the global manufacturing sector towards the use of digital technologies for service delivery, but more mature servitization strategies, data management activities, coordination efforts at the ecosystem level, and supporting tools for conscious decisions in the delivery of (digital) services are still required to succeed in the new Digital Servitization arena.
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| 10. |
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