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- Fuchs, Matthias, 1970-, et al.
(författare)
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Strategic Use of Information Technologies in Tourism : A Review and Critique
- 2022
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Ingår i: Handbook of e-Tourism. - Switzerland : Springer Nature. - 9783030053246 ; , s. 1109-1145
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Bokkapitel (refereegranskat)abstract
- The impact of information and communication technologies (ICTs) on firms’strategic development and value creation has been a topic of academic debatefor decades. Tourism is no exception. This chapter provides a synthesis ofthe literature on the strategic decision to adopt and use ICTs as well as ananalysis of their impact on the value creation of tourism firms. We reflecton theoretical frameworks and analytical concepts developed and validated bytourism scholars, their implications for ICT use, and the factors affecting therealization of ICT-enhanced business value. Problems of measurement, analysis,and organizational adjustments appear as major factors behind volatile ICTproductivity in tourism, known as the ICT Productivity Paradox. To ensure the realization of ICT-enhanced business value, various adjustment strategies,including the development of firms’ capabilities, cultures, and organizationalstructures, are addressed. The discussion section critically assesses the reviewedliterature on the strategic use of ICTs in tourism. Finally, the conclusion deducesresearch needs and sketches an agenda for future research.
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- Mouda Ye, Edwin, et al.
(författare)
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Understanding roles in collaborative information behaviour : a case of Chinese group travelling
- 2021
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Ingår i: Information Processing & Management. - : Elsevier BV. - 0306-4573 .- 1873-5371. ; 58:4
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Tidskriftsartikel (refereegranskat)abstract
- A group trip entails collaborative information behaviour (CIB) of multiple actors seeking, sharing, and using travel-related information. However, there is a lack of investigation on how people choose to assume or be appointed different CIB roles during such leisure projects. Thus, limited information support is provided to travellers involved in group trips. This article investigates role adoption to show how group travellers involved in CIB through different actions. A naturalistic inquiry on CIB was conducted with 20 travel groups from mainland China to Australia. Of these, 36 real tourists participated in the study through initial demographic questionnaires, pre- and post-trip interviews, and self-reported diaries during the travel. Data were analysed using iterative coding guided by the constructivist grounded theory. Results suggested the complexity of CIB among group travellers. Besides searching together as equal peers, most group travellers voluntarily assume different CIB roles which are often implicit. Six distinct CIB roles were identified, including team player, all-rounder, influencer, authoritarian, supporter, and follower. Furthermore, the distribution of such roles in a travel group was examined and classified into five patterns. The findings also contribute to information seeking research in tourism discipline. Practical implications are provided regarding system support for collaborative work and tourism information provision.
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| 5. |
- Ye, Edwin Mouda, et al.
(författare)
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“Active followers” : An emerging role of information behaviour among group holiday makers
- 2019
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Ingår i: Proceedings of the annual meeting of the ISSS. - : Wiley. - 1999-6918. ; 56:1, s. 829-831
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Tidskriftsartikel (refereegranskat)abstract
- In an era of information overload, people often work together on information‐intensive projects. Group holidaying is such an example where people plan and conduct trips together. In this poster paper we present preliminary findings from an ongoing investigation of collaborative information behaviour of group holidaymakers. Through a grounded‐theory approach, preliminary findings show that not all members of the travel group engage equally in the information search. A role labelled “active followers” is identified and the role‐taker's contribution to the group's information seeking and decision‐making is discussed. This paper calls for attention to heterogeneity within collaborating groups and invites further discussion of research into this topic in information science community.
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