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- Borglund, Erik AM, 1969-, et al.
(författare)
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Business values of electronic records management in SMEs
- 2009
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Ingår i: Proceedings of the 3rd European Conference on Information Management and Evaluation. - UK : Academic Conferences Limited. - 9781906638443 - 9781906638436 ; , s. 51-58
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Electronic records management in Small and Medium Enterprises is a relatively new research area. It is difficult to find much on the SME and electronic record management in academic databases. In public organizations and in large enterprises the management of electronic records is now acknowledged as important for business support. Efficient records management is e.g. necessary for fulfilling requirements found in various legislation such as e.g. the Sarbanes-Oxley Act (SOX). The requirements for documentation in the ISO 9000, and the ISO 14000 series can be fulfilled if standards for records management are used.This paper aims to contribute further knowledge on the quality of records management in SMEs. The following research question has guided this research: How well do SMEs meet minimum ISO 15489 requirements for records management?The research has been carried out within a EU funded research program, where 4 SMEs from both Sweden and Finland have been studied using a qualitative research approach. The data have been collected from four SMEs through interviews. The analytical lens used in this research has been the international standard for Information and Documentation - Record Management: ISO 15489.The results show that electronic records are managed in a rather ad-hoc manner and that management is very dependent upon individuals, many of whom have little, if any, expertise or training in this area and no access to expert advice. One of the identified business values of well-managed electronic records is that the SME gains the opportunity to manage and benefit from their explicit knowledge and experience.This research shows that there are major obstacles to overcome before SMEs are able to fully adopt best practice in electronic records management. Many of these hindrances have their roots in a lack of appropriate strategies for records appraisal and that the SMEs have not followed the steps recommended in the ISO 15489 standard.
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| 2. |
- Sirkemaa, Seppo, et al.
(författare)
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The role of information systems in information management : Exploring the challenges in information sharing
- 2009
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Ingår i: Proceedings of the IADIS International Conference on ICT, Society and Human Beings. - : IADIS. - 9789728924829
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Konferensbidrag (refereegranskat)abstract
- Information systems may be used for several purposes in an organization. They are often the basis of operations and activities. For example, information systems and technologies can be an integrated part of the production process. Information systems have also an important role in management and development of the organization. Here information, its management and sharing throughout the company have a decisive role. It may still be argued that in many cases information systems are not used in the best possible way. For example, a lot of information remains personal property even though it might be valuable when shared with colleagues. In this paper we look at the role and use of information systems in information sharing. The paper explores the challenges in sharing of information and knowledge. Technology can be used here, especially if the information can be expressed in written format. When information is more tacit, complex and based on expertise also personal interaction is important in information sharing.
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| 3. |
- Sirkemaa, Seppo
(författare)
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The Role of Partnerships in Development of E-Services - Highlighting Public Sector Organizations
- 2007
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Ingår i: International Journal of Public Information Systems. - Sundsvall : Mittuniversitetet. - 1653-4360. ; 3:3, s. 201-212
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Tidskriftsartikel (refereegranskat)abstract
- In public sector organizations there is a need for providing services electronically through the internet. However, pressure to do with ever smaller resources is a reality, especially in IS departments of smaller municipalities. Here we suggest that cooperative arrangements with other public sector organizations, external service providers and businesses should be considered - they can be helpful in IS management and development activities. This is the case also in development of e-services. Understanding the needs of users, citizens or clients is also increasingly important in providing successful e-services.
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| 4. |
- Wahlberg, Olof, et al.
(författare)
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How a Medium Sized Enterprise Applies the CRM Approach in its Marketing
- 2009
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Ingår i: Proceedings of the 3rd European Conference on Information Management and Evaluation. - : Academic Conferences Limited. - 9781906638443 - 9781906638436 ; , s. 448-459
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Konferensbidrag (refereegranskat)abstract
- The purpose is to describe how a medium sized enterprise with an international scope, positive economic development, and relatively high ICT maturity applies the CRM approach in its marketing. Medium sized enterprises with these features are assumed to be role models for smaller enterprises, and in particular for smaller enterprises with growth ambitions. This case study is based on structured interviews conducted with the CEO and the manager responsible for IT and IS development in the enterprise. The findings show that the enterprise endorses a customer-oriented business strategy, supported by fairly simple information gathering and analysing methods; that the dependency on agents and dealers is a problem in an CRM perspective; and that the development of the Web offers new possibilities for CRM practices and policies.
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