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| 4. |
- Juell-Skielse, Gustaf, et al.
(författare)
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Goal Model for Open Social e-Services
- 2011
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Ingår i: eChallenges. - : Paul Cunningham.
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Konferensbidrag (refereegranskat)abstract
- Demands on public sector to become more open and embrace new possibilities given by ICT are constantly rising. EU as well as OECD are putting high pressure on governments to improve service level for citizens and at the same time lower cost and facilitate democratic processes. The authors have gathered statements from the development of an open social e-service at a Swedish municipality and projected these onto directives regarding open government from authorities. Using goal modelling techniques a goal model for open social e-services has then been created. The model consists of four aspects that have to be taken into consideration when building open social e-services: democracy, professionalism, citizen service and administration. The model has been evaluated by research and practitioners and can facilitate the further development of open e-government in Sweden and possibly in other countries. Examples are requirement specifications for open e-services and guidance for business process modelling for the social service sector.
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| 5. |
- Lönn, Carl-Mikael, et al.
(författare)
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Configurable Process Models for the Swedish Public Sector
- 2012
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Ingår i: Advanced Information Systems Engineering. - Cham : Springer Berlin/Heidelberg. - 9783642310942 - 9783642310959 ; , s. 190-205
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Konferensbidrag (refereegranskat)abstract
- Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.
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| 6. |
- Lönn, Carl-Mikael, et al.
(författare)
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Core Aspects for Value Co-Creation in Public Sector
- 2015
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Ingår i: AMCIS 2015 Proceedings. - : Association for Information Systems. - 9780996683104
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Konferensbidrag (refereegranskat)abstract
- There is a great potential for creating public value by engaging and getting citizens to collaborate together with governments in public activities. E-government and open government enable citizens and governments to collaborate and (co)-create value that benefit both parties, but there are factors inhibiting value to be co-created and realized in the public sector. Research on value co-creation has been mainly focused on the private sector and on positive outcomes and hence it is not enough knowledge of how to make value co-creation successful in the public sector. Drawing from previous research and data gathered during the design of open government services in two different research projects in Sweden, this research proposes core aspects for public value co-creation and identifies inhibitors for its realization. This paper thereby expands the knowledge on value co-creation and depicts that public value co-creation connects the fields of value co-creation, e-government and open government.
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| 7. |
- Lönn, Carl-Mikael, 1980-, et al.
(författare)
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Designing an m-government solution : enabling collaboration through citizen sourcing
- 2016
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Ingår i: Proceedings of the European Conference on Information Systems (ECIS 2016). - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- By combining openness with m-government, OECD and the research community envisage benefits, and action is called for within this field. The objective of this paper is to answer these calls and address the research question How to design a citizen-sourcing m-government solution to facilitate collaboration between governments and citizens? An instantiation of a complaint and problem management solution is designed and evaluated using design science. The solution (named Munizapp) comprises a mobile application (app) and an integration platform (ePlatform). The app is the front-end for citizens, enabling them to report complaints and problems to municipalities. The ePlatform facilitates seamless two-way communication between the app and back-end case management system in municipalities. Different evaluation activities have been carried out that proved the enabling features of the solution for facilitating collaboration. Usability evaluation and knowledge gained through the research process provides new knowledge to citizen sourcing and e government theory. One example is the need to expand citizen sourcing frameworks to also include stakeholders other than citizens and governments as well as the need to explicate value co-creation between all stakeholders touched by the solution. The paper ends with suggestion for future research that focus on stakeholder analysis and value co-creation.
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| 8. |
- Lönn, Carl-Mikael, et al.
(författare)
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Government 2.0 Challenges in Swedish Public Sector
- 2013
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Ingår i: eChallenges e-2013 Conference Proceedings. - : International Information Management Corporation Limited. - 9781905824403
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Konferensbidrag (refereegranskat)abstract
- This paper reports from a citizen-sourcing project carried out in Sweden. It reveals and describes government 2.0 challenges discovered during the development of a mobile citizen sourcing solution called Munizapp. Munizapp is a fully integrated mobile complaint and problem reporting system that enables citizens to report issues to municipalities and municipalities to send back status updates and replies to citizens. It becomes clear that there are several challenges hindering municipalities in adopting and utilizing government 2.0. The challenges are related to earlier identified e-government challenges and it is thereby revealed that municipalities in Sweden are still struggling with challenges emphasised several years ago. By highlighting challenges that need to be addressed to utilize the full potential of government 2.0 this paper contributes to both practice and research within e-government.
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| 9. |
- Lönn, Carl-Mikael, et al.
(författare)
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Process Management Challenges in Swedish Public Sector : a Bottom Up Initiative
- 2013
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Ingår i: Electronic Government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642403576 - 9783642403583 ; , s. 212-223
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Konferensbidrag (refereegranskat)abstract
- Public administration is under pressure to work more effectively and increase effectiveness with regards to internal administrative processes as well as level of service towards citizens. This paper identifies process management challenges encountered in Swedish municipalities and provides concrete examples of consequences of these challenges by using a bottom up approach. It is done by using a common public service process and a mobile solution as platform for discussions with municipal officials working with the process. To categorise the challenges they are grouped into six core categories of business process management, which provide a picture of challenges that municipalities face today. Results show that Swedish municipalities face challenges in all categories and that it was not possible to design a generic process for the analysed service. To initiate work with improving process maturity in local governments the bottom up approach used was found successful.
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| 10. |
- Lönn, Carl-Mikael, 1980-, et al.
(författare)
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Understanding Public Sector Collaboration Through Boundary Object Theory : A Case Study of an E-Government Initiative in Sweden
- 2016
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Ingår i: Proceedings of the 49th Annual Hawaii International Conference on System Sciences. - : IEEE. - 9780769556703 ; , s. 2687-2696
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Konferensbidrag (refereegranskat)abstract
- This paper investigates a complex collaborative e-government initiative in Sweden using Boundary Object theory. 22 Swedish authorities have a joint mission to create a shared submission function to facilitate the communication and collaboration between numerous stakeholders such as forest owners, businesses and several other state-and local authorities. A case study approach is used where data is collected through in-depth interviews with different stakeholders, document studies and one focus group with project managers. Four boundary objects are identified: project, shared submission function, effects analysis and appropriation direction. By analyzing these four we describe how boundary objects are used to facilitate collaboration within an open government ecosystem.
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