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- Windahl, Charlotta, 1973-, et al.
(författare)
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Integrated solutions from a service-centered perspective : Applicability and limitations in the capital goods industry
- 2010
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Ingår i: Industrial Marketing Management. - : Elsevier. - 0019-8501 .- 1873-2062. ; 39:8, s. 1278-1290
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Tidskriftsartikel (refereegranskat)abstract
- Although advanced services, or so called integrated solutions, have increasingly received attention in the literature, no coherent body of literature exists, and the relational dimensions and consequences of integrated solutions are not explored in detail. Based on the emerging literature, we develop a framework identifying four different categories of integrated solutions: rental, maintenance, operational and performance offerings. We also compare and contrast the service- and the goods-centered logics with the logic of integrated solutions, and thereby show how the reciprocal interdependencies increase between customers and suppliers. We explore these interdependencies further in three case studies of firms experimenting with integrated solutions, and identify dependencies related to process knowledge, process optimization, and process operations. The paper shows that rather than moving along a linear continuum from goods to services, firms developing integrated solutions need to balance elements of both goods- and service-logics, as well as manage the increased customer – supplier interdependencies that integrated solutions entail.
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- Callagher, Lisa, et al.
(författare)
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Reflexive Practices and Competences for Addressing Change
- 2015
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In this conceptual paper, we explore how individuals respond to a need to change when faced with the revelation of something undesirable about their social – and particularly organizational – context. Our focus is on reflexivity and reflexive practices, and we contribute to theoretical and practical debates in three ways. First, we identify a typology of reflexive practices involved in engaging with, or avoiding, a call to change. Second, we show how some example practices can be enacted in response to this call in each of the categories we describe. Third, we explain how particular reflexive competences are important in understanding how the process of enacting reflexive practices over time may evolve, through the accumulation and interpretation of experience. We also offer concluding suggestions for further research.
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- Edvardsson, Bo, 1952-, et al.
(författare)
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Institutional logics matter when coordinating resource integration
- 2014
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Ingår i: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X. ; 14:3, s. 291-309
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Tidskriftsartikel (refereegranskat)abstract
- Resource integration has become an important concept in marketing literature. However, little is known about the systemic nature of resource integration and the ways the activities of resource integrators are coordinated and adjusted to each other. Therefore, we claim that institutions are the coordinating link that have impact on value cocreation efforts and are the reference base for customers’ value assessment. When conceptualizing the systemic nature of resource integration, we include the regulative, normative, and cognitive institutions and institutional logics. This article provides a framework and a structure for identifying and analyzing the influence of institutional logics on resource integration in service systems.
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- Hibbert, Paul, et al.
(författare)
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(Engaging or Avoiding) Change Through Reflexive Practices
- 2019
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Ingår i: Journal of Management Inquiry. - : Sage Publications. - 1056-4926 .- 1552-6542. ; 28:2, s. 187-203
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Tidskriftsartikel (refereegranskat)abstract
- In this article, we explore the ways in which individuals deploy reflexive practices in order to avoid or engage with a call to change either oneself or the social context. We begin by developing a categorization of the modes of reflexive practice associated with avoidance or engagement. We go on to develop?through a relationally reflexive research process?three contributions that build on this. First, we build an understanding of what a repertoire of reflexive practices may include, and ?what is going on? in such reflexive practices. Second, we explain how reflexive practices can be mobilizing, thereby enabling shifts between avoidance and engagement modes, or fix action within a single mode. Third, we develop an understanding of the ways in which emotions and relationships influence how reflexive practices of either kind are deployed.
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- Howell, David, et al.
(författare)
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A project contingency framework based on uncertainty and its consequences
- 2010
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Ingår i: International Journal of Project Management. - : Elsevier. - 0263-7863 .- 1873-4634. ; 28:3, s. 256-264
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Forskningsöversikt (refereegranskat)abstract
- There is an increasing diversity both of project types and PM approaches, but decision tools and theory connecting the two are limited. To address this shortcoming, this paper reviews literature on alternative PM approaches, in the context of project contingency theory. Firstly, the paper identifies five selection factors seen within this literature: uncertainty, complexity, urgency, team empowerment and criticality. Secondly, the paper adapts project contingency theory to encompass these factors. Thirdly, these factors are used to develop a contingency framework based on project uncertainty and its consequences. Finally, the paper discusses the practical applications of the framework, such as its use for project process selection, tuning of processes, and project risk assessment.
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