| 1. |
- Octavius Susilo, Yusak, et al.
(författare)
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Findings from measuring door-to-door travellers’ travel satisfaction with traditional and smartphone app survey methods in eight European cities
- 2015
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This study investigates how different travel satisfaction survey methods influence the reported level of door-to-door travel satisfaction among travellers. The travel satisfaction measurement survey tools tested consisted of two types of smartphone applications (a satellite navigation app and a game app), an on-line survey, a paper-based semi-structured questionnaire and a focus group. Each of the measurement tools comprised similar set of questions, but in different formats, aimed at exploring the pros and cons of each tool among different group of travellers. In total, 5,275 valid responses were collected during the survey period from eight European cities and five FIA national motorist networks. The analysis results with ordered logit model of travellers’ reported overall satisfaction showed that the travel satisfaction reported by different survey methods and different travel modes and user groups, correlated with distinct groups of key determinants. The relationship between and within these key determinants, however, was far from straight forward. Some were more complex than others. Some issues that are mostly discussed by policy makers and users may not be the ones that directly correlate with the users’ overall travel satisfactions. Consistent with previous studies, the travellers’ mood and previous experience influenced the reported overall journey satisfaction.
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| 2. |
- Susilo, Yusak, 1976-, et al.
(författare)
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Deploying traditional and smartphone app survey methods in measuring door-to-door travel satisfaction in eight European cities
- 2017
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Ingår i: WORLD CONFERENCE ON TRANSPORT RESEARCH - WCTR 2016. - : Elsevier BV. ; , s. 2262-2280
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Konferensbidrag (refereegranskat)abstract
- This study describes the lessons learned from designing, deploying and analysing the results from different travel satisfaction survey tools which measures the travellers' door-to-door travel satisfaction. The travel satisfaction measurement survey tools tested consisted of two types of smartphone applications (a satellite navigation app and a game app), an on-line survey, a paper based semi-structured questionnaire and a focus group questionnaire. Each of the measurement tools comprised the same set of basic questions, but in different formats, aimed at exploring the pros and cons of each tool among different groups of travellers. The data collection was carried out at eight different European cities and five FIA motorist networks. 5,275 valid responses were gathered from the survey. Further analysis results show that different survey methods performed better in different sites. The satisfaction that was gathered via main trip leg does not necessarily correspond with overall satisfaction of the door-to-door journey. The results of this study highlight the need for more inclusive, complete, door-to-door, travel survey measurements.
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| 3. |
- Susilo, Yusak, et al.
(författare)
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Implementing a Behavioural Pilot Survey for the Stage-Based Study of the Whole Journey Traveler Experience
- 2014
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Konferensbidrag (refereegranskat)abstract
- The European project, METPEX, aims to develop and validate an evaluation tool for the whole journey experience that takes into consideration the point of view of the passenger. The traveller experience is a broader concept compared to the standard notion of the ‘trip’ or one journey, as it embraces pre-trip information acquisition process and ends when the traveller arrives at the final destination. The focus on the whole journey experience thus represents the first distinguishing characteristic of our data collection effort. An additional feature is the inclusion of questions tailored to special user groups within a survey designed for the general public. The third innovating aspect is related to the collection of self-related information (attitudes, perceptions etc.) at the stage- rather than at the trip-level. The fourth innovation is the use of the same variables across five different instruments (face to face interviews, on line questionnaire, web app, game and focus groups). A pilot survey has been implemented to help identify what kind of information should be collected to sufficiently characterize the different phases of the traveller experience. Five categories of variables that were expected to influence overall travellers’ evaluations were identified and tested: individual attributes, contextual variables, attitudes, travel experience and satisfaction aspects. Administering the pilot survey resulted in a total of 554 interviews in eight different cities across Europe. The experience that was gained from the pilot survey implementation was supplemented by consultation of 45 different stakeholders that reviewed the tool. Potentialities and shortcomings that emerged from these assessment activities are discussed.
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| 4. |
- Woodcock, Andree, et al.
(författare)
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Gender-related contemporary challenges in the transport ecosystem and women’s mobility needs : TInnGO (special session on "Women in Transport - EU Projects for Change")
- 2020
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Ingår i: Proceedings of 8th Transport Research Arena TRA 2020. ; , s. 8-
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Konferensbidrag (refereegranskat)abstract
- TInnGO addresses contemporary challenges in employment, education and male-domination, through an intersectional analysis applied to examine inequality and privilege in transport and mobility. The European transport sector is marred by strong, persistent biases, which produce gender and other inequalities, permeating the sector whilst having wider repercussions in relation to quality of life, accessibility and inclusivity.The TInnGO project will create a framework and promote mechanisms for sustainable change in gender and diversity sensitive smart mobility through the development of a Pan European TInnGO observatory. This will lead, coordinate, and be fed by hubs across EU (UK, France, Germany, Greece, Spain, Portugal, Romania, Baltic states, Denmark/Sweden, Italy) providing leadership, innovation and critique of smart mobility innovations. The ambition is to become a template for further observatories monitoring and addressing barriers to women’s mobility through gendered, culturally sensitive smart mobility innovations. This paper provides an overview of the concepts and initial results.
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