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- Lundevall, Kristina, et al.
(författare)
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eStrategy Creation in a Local Swedish Government
- 2012
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Ingår i: European Journal of ePractice. - 1988-625X. ; September 2012:17, s. 5-16
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Tidskriftsartikel (refereegranskat)abstract
- eGovernment continues to be an interesting area of study, especially since it is not simply about the implementation of Information and Communication Technologies (ICTs),but rather, as this paper will show, about a larger change management process. When trying to understand the factors behind successful examples of eGovernment in the context of change management, most research to date focuses on the implementation phase in a literal sense and not on the planning phase preceding the implementation phase, or the evaluation phase following it. This paper aims at remedying this by focusing on the planning phase: the development of an eGovernment strategy and vision, which is the starting point for a future implementation process. Through an in-depth case study of the work done at a local Swedish governmental authority in the city of Vasteras, this paper aims to answer the following question: Which are the key change management aspects of an eGovernment planning process? By focusing on the planning phase of eGovernment in local Swedish government, this paper develops the knowledge and understanding of this kind of endeavour. Even if ICTs can be seen as a means to modernise government, technology alone cannot break down organisational and cultural barriers – something to be realised. The paper is hence primarily empirical in contribution. However, it also provides useful insights on the planning process for eGovernment and necessary aspects when creating an eGovernment strategy
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