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- Dahlgaard, Jens J., et al.
(författare)
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Quality Definitions
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 2, s. 531-538
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 3. |
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| 4. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Decoding the Code of Excellence
- 2008
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Ingår i: Proceeding of the 11th QMOD conference.
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Konferensbidrag (refereegranskat)
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| 5. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Evolution of The Quality Movement
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 2, s. 610-615
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 6. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Excellence Characteristics
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 1, s. 214-218
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 7. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Introduction
- 2015
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Ingår i: The SAGE Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 1
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 8. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Total Quality Management
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 2, s. 808-812
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 9. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Organizational Learnability and Innovability: a system for assessing, diagnosing and improving innovations
- 2010
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Ingår i: International Journal of Quality and Service Sciences. - : Emerald. - 1756-669X. ; 2:2, s. 153-174
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to present and discuss the development of a system for assessing and improving technology development and innovations. The system components comprise: a framework or model for assessing, measuring, diagnosing and improving innovation enablers and results; a simple methodology for data collection, data analysis and prioritizing improvement areas; and an index for measuring the performance level of innovation, learning and lean (ILL) and the potentials to increase that level. To improve innovation, which is the most complex challenge for today's organizations, there is a need for such a system.Design/methodology/approachThe first two system components have been developed and tested during a period of ten to 15 years in several industrial companies as well as service organizations. The last component has recently been developed to satisfy a need of all types of organizations.FindingsWith the last development, the ILL index, the three components comprise a system for assessing and improving innovations. As with any other system, the system components are interrelated.Originality/valueThis paper presents a system for assessing and improving innovations. As with any other system the system‐components are interrelated. To improve innovation, which is the most complex challenge for today's organizations, there is a need for such a system. It is hoped that the suggested system will be used within all types of organizations and all types of innovations – products, processes and services.
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| 10. |
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Best Papers from QMOD 2015
- 2016
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Ingår i: Total Quality Management and Business Excellence. - 1478-3363. ; 27:7-8, s. 836-978
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Annan publikation (refereegranskat)
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| 16. |
- Berling, Clas, et al.
(författare)
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Deploying Goals and Measuring Efficiency in an Academic Organisation. A Pilot Study
- 2000
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Ingår i: Proceedings of the 3rd International Conference on Building People and Organizational Excellence. ; , s. 342-346
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Konferensbidrag (refereegranskat)abstract
- In many organizations it is considered of vital importance to translate its vision and strategy into objectives, to determine the best means of achieving these and to review the results – with participation from all members, from management to shop floor. The objective of this study was to make a first test of a method that could be applied for verbalizing and communicating a common vision and identify critical objectives concentrating on nonfinancial measures in an academic research organization. Being a rather heterogeneous multidisciplinary centre the focus was on critical issues, which could promote organizational alignment. Three different systems that could be applicable were identified: Balanced Scorecard, hoshin kanri and ProMES. A design team was formed to formulate objectives and measurements. They found that it was a far from easy task to identify relevant objectives for the organization and especially to establish their different importance. The discussions led to a more common view and agreement about issues that had to be given more attention.
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| 22. |
- Chen, Chi Kuang, et al.
(författare)
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From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
- 2022
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Ingår i: International Journal of Quality and Service Sciences. - : EMERALD GROUP PUBLISHING LTD. - 1756-669X .- 1756-6703. ; 14:2, s. 217-237
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Forskningsöversikt (refereegranskat)abstract
- Purpose: This paper aims to review total quality management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their linkage among the identified key terms and their developmental trends. Design/methodology/approach: Bibliometric and statistical methods are used to analyse article titles published in the Total Quality and Business Excellence journal during 1990–2019. The current research is based on a search from the ProQuest academic database and the journal’s website, resulting in 2,452 articles collected. The VOSviewer and Microsoft Excel were then used for the analyses. Findings: A total of 52 key terms were extracted from the journal’s 2,452 article titles, the top three key terms in terms of occurrences were “quality,” “total quality management” and “service quality.” Five themes were then proposed from clustering the 52 key terms: “frameworks/models,” “essentials/enablers,” “methods/techniques,” “culture/characteristics” and “effects/results.” Trend analyses were also conducted regarding the five themes in an attempt to highlight the patterns of research publications from 1990 to 2019. It is found that the research publications for “essentials/enablers,” “methods and techniques” and “effects/results” have steadily increased during the analysis period, while “frameworks/models” and “culture/characteristic” have slightly decreased. These insights provide implication for the historical evolution of quality from “quality control,” “total quality management” and “service quality,” combining with the development of “service sciences.” Originality/value: This paper highlights the concept of quality since its meaning has changed and evolved over time from quality control, TQM to service quality. And it is emerging in the present and future development of service sciences because of both of TQM and service sciences having the same nature of multidisciplinary background and characteristics. Also the authors can conclude that quality and service sciences are in fact two sides of the same coin because both of them having the same duality of “tangible-intangible” and “physical-virtual” faces which are the important topics that TQM should focus on.
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| 23. |
- Cho, Insu, et al.
(författare)
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The impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context
- 2017
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 28:9-10, s. 989-1002
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Tidskriftsartikel (refereegranskat)abstract
- Many firms have carried out organisational change, such as mergers and acquisitions, to adapt to the rapidly changing business environment. During such changes, it is crucial for firms to provide an environment that will enhance employees’ psychological stability and commitment to change. Therefore, this study explores factors that increase employee commitment to change during mergers and acquisitions and identifies the process that forms commitment to change. To achieve the research goals, the study uses conservation of resources theory to extract factors that may influence employees’ commitment to change: three types of organisational justice are extracted as an organisational resource and psychological resilience (PR) is extracted as an individual resource. The study also applies psychological contract theory to extract mediators that link resources and employee commitment to change during the merger and acquisition process. The study empirically examines the research model using a structural equation model, based on 222 respondents who experienced mergers and acquisitions in South Korea. The three types of organisational justice and PR have positive relationships with affective commitment to change through the relational contract. Interactional justice, one type of organisational justice, and PR have negative relationships with continuance commitment to change through the transactional contract. This study may call human resource managers’ attention to the importance of employees’ psychological stability and may suggest possible ways to increase employees’ affective commitment to change in situations where there are frequent changes, such as mergers and acquisitions.
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