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Enumeration	Reference	Cover	Find
1.	Barkhuus, Louise, et al. (author) Social Infrastructures as Barriers and Foundation for Informal Learning : Technology Integration in an Urban After-School Center 2012 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 21:1, s. 81-103 Journal article (peer-reviewed)abstract In this paper we explore the relationship between social learning environments and the technological ecologies that practitioners, learners, and researchers develop to sustain them. Through an examination of ethnographic research conducted at an urban after- school learning program we show how social, technological and power infrastructures influence learning and interaction in this setting. Adopting a holistic approach we examine how technologies are integrated into activities in this program to support the learning of the after-school youth. We emphasize both positive and negative infrastructures that contribute to the learning environment and discuss how identifying these infrastructures are one of the first steps towards understanding and informing technology design in informal learning settings.
2.	Bennerstedt, Ulrika, 1979, et al. (author) Knowing the Way. Managing Epistemic Topologies in Virtual Game Worlds 2010 In: 'Computer Supported Cooperative Work (CSCW). An International Journal. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 19:2, s. 201-230 Journal article (peer-reviewed)abstract This is a study of interaction in massively multiplayer online games. The general interest concerns how action is coordinated in practices that neither rely on the use of talk-in-interaction nor on a socially present living body. For the participants studied, the use of text typed chat and the largely underexplored domain of virtual actions remain as materials on which to build consecutive action. How, then, members of these games can and do collaborate, in spite of such apparent interactional deprivation, are the topics of the study. More specifically, it addresses the situated practices that participants rely on in order to monitor other players’ conduct, and through which online actions become recognizable as specific actions with implications for the further achievement of the collaborative events. The analysis shows that these practices share the common phenomenon of projections. As an interactional phenomenon, projection of the next action has been extensively studied. In relation to previous research, this study shows that the projection of a next action can be construed with resources that do not build on turns-at-talk or on actions immediately stemming from the physical body—in the domain of online games, players project activity shifts by means of completely different resources. This observation further suggests that projection should be possible through the reconfiguration of any material, on condition that those reconfigurations and materials are recurrent aspects of some established practice.
3.	Blomberg, Jeanette, et al. (author) Participatory Design : Issues and Concerns 1998 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 7:3-4, s. 167-185 Journal article (peer-reviewed)
4.	Blomberg, Jeanette, et al. (author) Reflections on 25 Years of Ethnography in CSCW 2013 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 22:4-6, s. 373-423 Journal article (peer-reviewed)abstract In this article we focus attention on ethnography's place in CSCW by reflecting on how ethnography in the context of CSCW has contributed to our understanding of the sociality and materiality of work and by exploring how the notion of the 'field site' as a construct in ethnography provides new ways of conceptualizing 'work' that extends beyond the workplace. We argue that the well known challenges of drawing design implications from ethnographic research have led to useful strategies for tightly coupling ethnography and design. We also offer some thoughts on recent controversies over what constitutes useful and proper ethnographic research in the context of CSCW. Finally, we argue that as the temporal and spatial horizons of inquiry have expanded, along with new domains of collaborative activity, ethnography continues to provide invaluable perspectives.
5.	Cerna, K., et al. (author) Changing Categorical Work in Healthcare: the Use of Patient-Generated Health Data in Cancer Rehabilitation 2020 In: Computer Supported Cooperative Work-the Journal of Collaborative Computing and Work Practices. - : Springer Science and Business Media LLC. - 0925-9724. ; 29, s. 563-586 Journal article (peer-reviewed)abstract Categorical work in chronic care is increasingly dependent on digital technologies for remote patient care. However, remote care takes many forms and while various types of digital technologies are currently being used, we lack a nuanced understanding of how to design such technologies for specific novel usages. In this paper, we focus on digital technologies for patient-generated health data and how their use changes categorical work in chronic care. Our aim is to understand how categorical work changes, which novel forms of categorical work emerge and what the implications are for the care relation. This paper is based on an ethnographic study of healthcare professionals' work at a pelvic cancer rehabilitation clinic and their interactions with patients. In this setting, supportive talks between patients and nurses are central. To understand the complexities of categorical work in chronic care when patient-generated health data are introduced, we contrast the traditional supportive talks with supportive talks where the nurses had access to the patients' patient-generated health data. We identify and analyze challenges connected to novel forms of categorical work. Specifically, we focus on categorical work and how it can undergo changes. Our empirical findings show how changes occur in the way patients' lived experience of the chronic disease aligns with the categories from chronic care, as well as in the way the nurse works with clinical categories during the talk. These insights help us further understand the implications of patient generated-data use in supportive talks. We contribute to an improved understanding of the use of patient-generated health data in clinical practice and based on this, we identify design implications for how to make categorical work more collaborative.
6.	Czarniawska, Barbara, 1948 (author) Nomadic work as a life-story plot 2014 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 23:2, s. 205-221 Journal article (peer-reviewed)abstract Interviews aimed at a reconstruction of working-life stories of ‘digital immigrants’ and ‘digital natives’ revealed, unsurprisingly, that such stories are emplotted with the aid of existing repertoires. What is more surprising, though, is the fact that ‘nomadic plots’ can be borrowed from opposite political repertoires, and that they cease serving as effective interpretative templates in the face of changing circumstances, such as the financial crisis. A focus group consisting of alleged self-described nomads indicated that the choice of this life plot is related to such matters as family circumstances and political situations during early childhood, as well as a present gender-mitigated family situation. Other studies focusing on the younger generation reveal that nomadic work as a life story plot does not lose its attraction. Narrative analysis suggests, however, that the notions of ‘digital immigrants’ and ‘nomadic work’ are more complex than their use in the media may suggest.
7.	Fakas, Georgios John, et al. (author) The electronic laboratory journal : a collaborative and cooperative learning environment for web-based experimentation 2005 In: Computer Supported Cooperative Work (CSCW). - : Kluwer Academic Publishers. - 0925-9724 .- 1573-7551. ; 14:3, s. 189-216 Journal article (peer-reviewed)abstract Numerous tools have been developed for supporting the collaboration between students in education, tools that mainly include facilities for sharing documents and enabling discussions. However, these environments do not emphasize the use of facilities that sustain collaborative work in the framework of remote experimentation carried out by a group of students located at different places. The electronic laboratory journal (eJournal) paradigm proposed in this paper is a collaborative and cooperative environment for Web-based experimentation in engineering education. The eJournal enhances the traditional laboratory journal, by providing a group of students with Web-based tools to collect, annotate, organize and share the data chunks necessary to complete their experimentation assignments. The data chunks, called fragments, may be composed of numerous objects of any format, such as text, images, graphics, manuscripts, measurement logs or experimental results. Fragments can be uploaded from local disks or imported from Web components. The eJournal also handles the submission of results to the educators and facilitates remote supervision, assistance and tutoring of the students. The eJournal paradigm is currently assessed at the School of Engineering, the Ecole Polytechnique Federate de Lausanne (EPFL), in the framework of hands-on experimentation activities focusing on remote manipulation of real setups and Web-based simulation. This paper presents the eJournal environment, its application and its evaluation as an enabling Web-based application for flexible learning.
8.	Handler, Reinhard, 1979-, et al. (author) Open Data, Crowdsourcing and Game Mechanics : A case study on civic participation in the digital age 2016 In: Computer Supported Cooperative Work. - : Springer Science+Business Media B.V.. - 0925-9724 .- 1573-7551. ; 25:2-3, s. 153-166 Journal article (peer-reviewed)abstract The aim of this paper is to shed light on the dynamics of civic participation, media agency, anddata practices. To do so we analyse an investigative journalism story run by The Guardian that combinedopen data, crowdsourcing and game mechanics with the purpose of engaging readers. The case studyhighlights how data can be made accessible to people who usually do not have access; how game mechanicscan be deployed in order to foster civic participation by offering users a sense of autonomy, competence andrelatedness; and how crowdsourcing can organise a large group of people into achieving a common goal. Thecombination of these three elements resulted in a case for civic participation in the digital era.
9.	Hansson, Karin, et al. (author) Capitalizing Relationships : Modes of Participation in Crowdsourcing 2019 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 28:5, s. 977-1000 Journal article (peer-reviewed)abstract While crowds online are increasingly used for data gathering and problem solving, the relationships and structures within these processes remain largely unexamined. For understanding the usage of crowdsourcing and to design appropriate technologies and processes, it is important to understand how different tools support relationships in these contexts. Based on an extensive literature review of existing crowdsourcing tools and practices, we contribute with the development of a typology of alienation in crowdsourcing by using Marx's theory of alienation. The theory serves as a lens to compare and contrast a number of currently available tools for crowdsourcing, focusing on how relationships between participants are supported and capitalized within the tool. We show how different types of crowdsourcing practices can be described in terms of alienation where the producer, the producers, the consumers, and products are connected in different modes of participation. This systematical application of Marx theory of alienation provides a way to compare the technical support for social relationships in a number of platforms used for crowdsourcing.
10.	Hansson, Karin, 1967-, et al. (author) Choice, Negotiation, and Pluralism : a Conceptual Framework for Participatory Technologies in Museum Collections 2022 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; :31, s. 603-631 Journal article (peer-reviewed)abstract In an era of big data and fake news, museums' collection practices are particularly important democratic cornerstones. Participatory technologies such as crowdsourcing or wikis have been put forward as a means to make museum collections more open and searchable, motivated by a desire for efficiency but also as a way to engage the public in the development of a more diverse and polyphonic heritage. However, there is a lack of a nuanced vocabulary to describe participatory technologies in terms of democracy. Without a deeper understanding of how technology shapes the overall structures, there is a risk that the tools instead undermine democratic ambitions.Addressing the need to conceptualize democracy in these contexts, we therefore develop a framework for participatory technologies with an eye toward the long-term development and preservation of cultural heritage. In this framework different democratic processes intersect with democratic values, from a liberal conception of democracy to a more deliberative democracy, to an agonistic pluralism emphasizing the importance of acknowledging conflict and diversity.To firmly ground our vocabulary in museum collection practices, we have investigated two cases from museums in the US that have opposite participatory strategies for enriching images with metadata; the Smithsonian Transcription Center, and the National Gallery of Art collection on Wikimedia Commons. These cases demonstrate how the framework can be used to identify patterns of participation showing the support for different values and processes.Furthermore, our conceptual investigation points out a contradiction in Human-Computer Interaction (HCI) research, between the pluralism and conflicts emphasized in more critical and participatory design perspectives used in the development of design, and the features in the actual design of participatory technologies, emphasizing consistency and access.
11.	Hansson, Karin, et al. (author) Crowd Dynamics : Conflicts, Contradictions, and Community in Crowdsourcing 2019 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 28:5, s. 791-794 Journal article (other academic/artistic)
12.	Hansson, Karin, et al. (author) Crowdsourcing historical photographs : autonomy and control at the Copenhagen City Archives 2022 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; :31, s. 1-32 Journal article (peer-reviewed)abstract This study of crowdsourcing practices at Kbhbilleder.dk at the Copenhagen City Archives provides a rich description of how motivation and work relations are situated in a wider infrastructure of different tools and social settings. Approximately, 94% of the work is here done by 7 of the 2,433 participants. The article contributes insights into how these super-taggers carry out their work, describing and placing images on a map, through an extensive discursive effort that takes place outside the institution’s more limited interface in private discussion forums with over 60 000 participants. The more exploratory qualitative work that is going on in different discussion groups does not fit within the archive’s technical framework. Instead, alternative archives are growing within privately owned networks, where participants’ own collections merge with images from public archives. Rather than focusing on the nature of participants’ motivation, the article suggests a relational perspective on participation that is useful for analyzing a systems’ support for participation. Pointing out how people’s motivation in citizen science correspond with relational and intra-relational aspects enables an approach to system design that potentially supports or counteracts these aspects.
13.	Hansson, Karin, et al. (author) Materializing activism 2021 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 1431-1496 .- 0925-9724 .- 1573-7551. ; 5-6:30, s. 617-626 Journal article (other academic/artistic)abstract Online activism showcases how available digital tools allow social movements to emerge, scale up, and extend globally by fundamentally enabling new forms of power. This special issue brings together eight research articles that engage with the collaborative efforts embedded in various types of activism by studying features such as the socio-technical systems involved; how the activism is organized; relations between traditional and social media; and the complex network of systems, information, people, values, theories, histories, ideologies, and aesthetics that constitutes such activisms. The articles show the spaces in which this activism materializes, and particularly their situation in several intersecting dimensions including motivation, culture, language, and infrastructure. Together, these articles reflect the methodological breadth required to materialize online activism and the need to develop a more nuanced conceptualization of the media ecologies involved. By mapping out how activism is enabled and constrained by human-computer interfaces, this special issue contributes to open up the black box of online activism.
14.	Hansson, Karin, et al. (author) Organizing Safe Spaces: #MeToo Activism in Sweden 2021 In: Computer Supported Cooperative Work-the Journal of Collaborative Computing and Work Practices. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 30, s. 651-682 Journal article (peer-reviewed)abstract Networked online environments can effectively support political activism. In Sweden, the #metoo movement resulted in over 100,000 people participating in activities challenging sexual harassment and abuse, including collecting testimonies via social media and drafting and discussing petitions published in print news media. Participation involved many risks, such as social stigma, losing one's job, or misogynist terrorism, which meant that participation required a high level of trust among peers. Human-computer interaction (HCI) research on trust generally focuses on technical systems or user-generated data, less focus has been given to trust among peers in vulnerable communities. This study, based on semi-structured interviews and surveys of participants and organizers of 47 petitions representing different sectors in society, found that trust was aggregated over networks of people, practices, institutions, shared values, and technical systems. Although a supportive culture based on a feeling of solidarity and shared feminist values was central for safe spaces for participation, when activism was scaled up, social interaction had to be limited due to increased risk. HCI research views trust as a process of crossing distances, increasing over time; however, our results reveal that trust decreased over time as the movement grew and public exposure increased, a trend most evident when the participants actually came from a tightly knit community. Therefore, this study points out the significance to balance the need for transparency and community with the need for anonymity and distance in the development of tools to support large-scale deliberative processes that involve conflicts and risks.
15.	Heath, Christian, et al. (author) Configuring awareness 2002 In: Computer Supported Cooperative Work. - Netherlands : Kluwer Academic Publishers. - 0925-9724 .- 1573-7551. ; 11:3-4, s. 317-347 Journal article (peer-reviewed)abstract The concept of awareness has become of increasing importance to both social and technical research in CSCW. The concept remains however relatively unexplored, and we still have little understanding of the ways in which people produce and sustain ‘awareness’ in and through social interaction with others. In this paper, we focus on a particular aspect of awareness, the ways in which participants design activities to have others unobtrusively notice and discover, actions and events, which might otherwise pass unnoticed. We consider for example how participants render visible selective aspects of their activities, how they encourage others to notice features of the local milieu, and how they encourage others to become sensitive to particular events. We draw examples from different workplaces, primarily centres of coordination; organisational environments which rest upon the participants’ abilities to delicately interweave a complex array of highly contingent, yet interdependent activities.
16.	Hössjer, Amelie, et al. (author) Making Space for a New Medium : On the Use of Electronic Mail in a Newspaper Newsroom 2009 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 18:1, s. 1-46 Journal article (peer-reviewed)abstract Within the field of computer-supported cooperative work, there are a continuously growing number of studies of the use of electronic media in groups and organisations. Despite the existence of this impressive body of research, there have been comparatively few in-depth studies of how the computer as a medium of communication is integrated in specific professional practices. The present study examines the role of electronic mail in a medium-sized Swedish newspaper office (newsroom) environment. Using an ethnographic perspective, the study attempts to combine two approaches: it is both focused on the social and communicative processes that are affected by the use of email and oriented toward the messages as such, looking at what kind of interaction is produced through particular email exchanges. Data have been collected during repeated observations, interviews and study of documents and artefacts in the newsroom environment over a period of almost 3 years. The picture that has emerged suggests that it is not the medium as such, but its interaction with other contextual preconditions that is decisive for the effects of the introduction of email. Important factors are the physical localization of co-workers in the near and remote editorial environment as well as their organisational roles in the time-critical news production process. Together, these relationships create a significantly more complex picture than previous studies of what happens when a new communication technology is introduced.
17.	Islind, Anna Sigridur, 1985-, et al. (author) The Virtual Clinic : Two-sided Affordances in Consultation Practice 2019 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 28:3-4, s. 435-468 Journal article (peer-reviewed)abstract Telecare has the potential to increase the quality of care while also decreasing costs. However, despite great potential, efficiency in care practices and cost reduction remain hypothetical. Within computer supported cooperative work (CSCW), one focus of telecare research has been on awareness support in distributed real-time communication in comparison to physical meetings since face-to-face consultations have been known as the “gold standard” of conducting care. Research has shown that it is hard to maintain qualities such as awareness through video-mediated meetings. In this research, the goal has not been to mimic the qualities of face-to-face consultations but rather to document the qualities of three types of patient meetings (consultations) and to understand in what kinds of situations each consultation type is a viable option. In this paper, we focus on the essential qualities of i) face-to-face consultations, ii) video-based consultations, and iii) telephone consultations and shed light on their affordances. The research contribution includes an extension of the affordance lens to incorporate socio-technical, two-sided affordances, that constitute important aspects for understanding complexity when heterogeneous actors co-existing in a practice, where affordances can differ for different “sides” in the complex practice—a view that is fruitful when dealing with heterogeneous actors and a set of analog and digital tools in a practice.
18.	Ivarsson, Jonas, 1976, et al. (author) Suspicious Minds: the Problem of Trust and Conversational Agents 2023 In: Computer Supported Cooperative Work (CSCW). - 0925-9724 .- 1573-7551. Journal article (peer-reviewed)abstract In recent years, the field of natural language processing has seen substantial developments, resulting in powerful voice-based interactive services. The quality of the voice and interactivity are sometimes so good that the artificial can no longer be differentiated from real persons. Thus, discerning whether an interactional partner is a human or an artificial agent is no longer merely a theoretical question but a practical problem society faces. Consequently, the ‘Turing test’ has moved from the laboratory into the wild. The passage from the theoretical to the practical domain also accentuates understanding as a topic of continued inquiry. When interactions are successful but the artificial agent has not been identified as such, can it also be said that the interlocutors have understood each other? In what ways does understanding figure in real-world human–computer interactions? Based on empirical observations, this study shows how we need two parallel conceptions of understanding to address these questions. By departing from ethnomethodology and conversation analysis, we illustrate how parties in a conversation regularly deploy two forms of analysis (categorial and sequential) to understand their interactional partners. The interplay between these forms of analysis shapes the developing sense of interactional exchanges and is crucial for established relations. Furthermore, outside of experimental settings, any problems in identifying and categorizing an interactional partner raise concerns regarding trust and suspicion. When suspicion is roused, shared understanding is disrupted. Therefore, this study concludes that the proliferation of conversational systems, fueled by artificial intelligence, may have unintended consequences, including impacts on human–human interactions.
19.	Jirotka, Marina, et al. (author) Collaboration and trust in healthcare innovation : The eDiaMoND case study 2005 In: Computer Supported Cooperative Work. - : Springer Science+Business Media B.V.. - 0925-9724 .- 1573-7551. ; 14:4, s. 369-398 Journal article (peer-reviewed)abstract This paper presents findings from an investigation into requirements for collaboration in e-Science in the context of eDiaMoND, a Grid-enabled prototype system intended in part to support breast cancer screening. Detailed studies based on ethnographic fieldwork reveal the importance of accountability and visibility of work for trust and for the various forms of ‘practical ethical action’ in which clinicians are seen to routinely engage in this setting. We discuss the implications of our findings, specifically for the prospect of using distributed screening to make more effective use of scarce clinical skills and, more generally, for realising the Grid’s potential for sharing data within and across institutions. Understanding how to afford trust and to provide adequate support for ethical concerns relating to the handling of sensitive data is a particular challenge for e-Health systems and for e-Science in general. Future e-Health and e-Science systems will need to be compatible with the ways in which trust is achieved, and practical ethical actions are realised and embedded within work practices.
20.	Kane, Bridget, et al. (author) Achieving Diagnosis by Consensus 2009 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 18:4, s. 357-392 Journal article (peer-reviewed)abstract This paper provides an analysis of the collaborative work conducted at a multidisciplinary medical team meeting, where a patient’s definitive diagnosis is agreed, by consensus. The features that distinguish this process of diagnostic work by consensus are examined in depth. The current use of technology to support this collaborative activity is described, and experienced deficiencies are identified. Emphasis is placed on the visual and perceptual dif culty for individual specialities in making interpretations, and on how, through collaboration in discussion, definitive diagnosis is actually achieved. The challenge for providing adequate support for the multidisciplinary team at their meeting is outlined, given the multifaceted nature of the setting, i.e. patient management, educational, organizational and social functions, that need to be satisfied.
21.	Kane, Bridget, et al. (author) Multidisciplinary Medical Team Meetings : An Analysis of Collaborative Working with Special Attention to Timing and Teleconferencing 2006 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 15:5-6, s. 501-535 Journal article (peer-reviewed)abstract In this paper we describe the process of a multi-disciplinary medical team meeting (MDTM), its functions and operation in colocated and teleconference discussions. Our goal is to identify the elements and mechanics of operation that enhance or threaten the dependability of the MDTM as a ‘‘system’’ and propose technologies and measures to make this system more reliable. In particular, we assess the effect of adding teleconferencing to the MDTM, and identify strengths and vulnerabilities introduced into the system by the addition of teleconferencing technology. We show that, with respect to the systemÕs external task environment, rhythms of execution of pre-meeting and post-meeting activities are critical for MDTM success and that the extension of the MDTM to wider geographic locations with teleconferencing might disrupt such rhythms thereby posing potential threats to dependability. On the other hand, an analysis of vocalisation patterns demonstrates that despite difficulties related to coordination and awareness in video-mediated communication (evidenced by increased time spent in case discussion, longer turns, decreased turn frequency and near lack of informal exchanges) the overall case discussion structure is unaffected by the addition of teleconferencing technology into proceedings.
22.	Karasti, Helena, et al. (author) Infrastructure time : Long-term matters in collaborative development 2010 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 19:3-4, s. 377-415 Journal article (peer-reviewed)
23.	Lanamäki, Arto, et al. (author) Latent Groups in Online Communities: a Longitudinal Study in Wikipedia 2018 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 1573-7551 .- 0925-9724. ; 27:1, s. 77-106 Journal article (peer-reviewed)abstract Research on online communities has shown that content production involves manifest groups and latent users. This paper conceptualizes a related but distinct phenomenon of latent groups. We ground this contribution in a longitudinal study on the Finnish Wikipedia (2007–2014). In the case of experts working on content within their area of expertise, individuals can constitute a group that maintains itself over time. In such a setting, it becomes viable to view the group as an acting unit instead of as individual nodes in a network. Such groups are able to sustain their activities even over periods of inactivity. Our theoretical contribution is the conceptualization of latent groups, which includes two conditions: 1) a group is capable of reforming after inactivity (i.e., dormant), and 2) a group is difficult to observe to an outsider (i.e., non-manifest).
24.	Light, Ann, et al. (author) Platforms, Scales and Networks : Meshing a Local Sustainable Sharing Economy 2019 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 28:3-4, s. 591-626 Journal article (peer-reviewed)abstract The "sharing economy" has promised more sustainable use of the world's finite resources, exploiting latency and promoting renting rather than ownership through digital networks. But do the digital brokers that use networks at global scale offer the same care for the planet as more traditional forms of sharing? We contrast the sustainability of managing idle capacity with the merits of collective local agency bred by caring-based sharing in a locality. Drawing on two studies of neighbourhood sharing in London and analysis of the meshing of local sharing initiatives, we ask how "relational assets' form and build up over time in a neighbourhood, and how a platform of platforms might act as local socio-technical infrastructure to sustain alternative economies and different models of trust to those found in the scaling sharing economy. We close by proposing digital networks of support for local solidarity and resourcefulness, showing how CSCW knowledge on coordination and collaboration has a role in achieving these ends.
25.	Normark, Maria (author) Book Review: Cooperative Work and Coordinative Practices : Contributions to the Conceptual Foundations of Computer-Supported Cooperative Work (CSCW), Kjeld Schmidt 2012 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 21:6, s. 591-596 Review (other academic/artistic)
26.	Normark, Maria, et al. (author) Introducing Moving Back to the Control Room-Revisiting Centres of Coordination 2024 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 33:1, s. 1-6 Journal article (other academic/artistic)
27.	Pettersson, Mårten, et al. (author) Ambiguities, Awareness and Economy : A Study of Emergency Service Work 2004 In: Computer Supported Cooperative Work. - Dordrecht : Kluwer Academic Publishers. - 0925-9724 .- 1573-7551. ; 13:2, s. 125-154 Journal article (peer-reviewed)abstract This paper derives from a study undertaken at an emergency service centre by researchers at the Blekinge Institute of Technology, Sweden. It forms part of a project involving partners at the university and in Swedish emergency service centres. The focus in this project was on the possibility of developing new technology for use in these centres. One vision for the new technology is to support distribution of calls and handling of cases across several centres. Historically the work has been conducted in a number of different centres, where responsibilities are thus primarily geographically localised and where, as a result, practices in the different centres may be distinctively local. The study has focused on features of work familiar to the CSCW community, including documenting and analysing current work practices, understanding the properties of the technology in question, and perhaps most importantly how the technology functions in use. Our focus in this paper exemplifies these themes through the analysis of three cases. In the first, the issue in question is the way in which an emergency is identified and dealt with, it being the case that a typical problem to be dealt with by operators, and more commonly in the days of mobile telephony, is that of multiple reporting of a single case. Of particular interest here is the phenomenon of listening-in, which is a function in the Computer Aided Dispatch system and by contrast that of ‘overhearing’, which is not. The second and third cases focus on the relevance of large paper maps, given the existence of computerized maps in these centres. Based on our own analysis and on work done by others in similar contexts, we develop an argument for a sense of organizational relevance that hopefully integrates existing analytic interests in emergency service work.
28.	Pipek, Volkmar, et al. (author) A Preface to ‘Infrastructuring and Collaborative Design’ 2017 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 26:1, s. 1-5 Journal article (other academic/artistic)
29.	Randall, David, et al. (author) Ethnography, CSCW and Ethnomethodology 2021 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 30, s. 189-214 Journal article (peer-reviewed)abstract This paper documents some details and some examples of the influence of ethnomethodological work in the fieldwork tradition associated with European CSCW; in particular what has been termed 'ethnomethodologically informed ethnography'. In so doing, we do not wish to downplay other perspectival and methodological contributions but to simply suggest that much of the ethnomethodological work that was done in the UK during the early development of CSCW had a distinctive character and made significant contributions to the study of complex organizational environments for design-related purposes that arguably reinvigorated the European fieldwork tradition. The distinctiveness we speak of in 'ethnomethodologically informed ethnography' had to do with what it owed to Wittgenstein and Winch as much as Garfinkel and Sacks, was rooted in a contempt for methodological fetishism, and emphasized the centrality of reasoning or rationale in the conduct of working and, more generally, social life. This focus and approach drew heavily on the ethnographic work of the likes of John Hughes in Lancaster, Wes Sharrock in Manchester, Bob Anderson at Xerox in Cambridge, and Christian Heath in King's, London, where attention was focused on the actual 'doing' of work as opposed to work in some idealised form - and it is this that we suggest has become important to design and designers of various kinds and in various domains.
30.	Rossitto, Chiara, et al. (author) Co-Creating the Workplace : Participatory Efforts to Enable Individual Work at the Hoffice 2018 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 27:3-6, s. 947-982 Journal article (peer-reviewed)abstract This paper analyzes the self-organizing network Hoffice – a merger between the words home and office – that brings together people who wish to co-create temporary workplaces. The Hoffice concept entails a co-working methodology, and a set of practices inherent in opening up one’s home as a temporary, shared workplace, with the help of existing social media platforms, particularly Facebook. We discuss both the practices of co-creating temporary workplaces, particularly for workers who lack a stable office and orchestrate flexible work arrangements, and the values and rhetoric enshrined in Hoffice. We collected our research materials through interviews, participant observation, and workshops. Our findings draw attention to i) the practical arrangement of Hoffice events, ii) the participatory efforts to get individual work done, and 3) the co-creation of an alternative social model that encourages trust, self-actualization, and openness. To conclude, we discuss how Hoffice is already making change for its members, and how this is indicative of a politics of care. We contribute to research on computer-supported collaborative work (CSCW) by highlighting grassroots efforts to create alternative ways of organizing nomadic work and navigating non-traditional employment arrangements.
31.	Rossitto, Chiara, et al. (author) Understanding constellations of technologies in use in a collaborative nomadic setting 2014 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; 23:2, s. 137-161 Journal article (peer-reviewed)abstract This paper describes how people make sense of and use constellations of technologies in a nomadic setting. Particular attention is drawn to how the situated orchestration of devices and applications within a constellation reflects university students’ concern to manage their projects at a number of locations, and to create places amenable to their activities. By drawing on data collected by means of qualitative methods, we address collaborative issues inherent in the negotiated use of a particular technology, as well as aspects related to individuals’ experience of place in relation to the specific activities they engage with, and the other people involved. The analysis also brings into focus how constellations of technologies emerge and dissolve within collaborative ensembles that only exist within the short timeframe of a project, and how this can cause appropriation problems within a group. In concluding this article, we reflect on how taking into account the problems observed calls for a need to designing for constellations of technologies and, thus, rethinking interaction models with and between technologies.
32.	Seredko, Alena, et al. (author) What Does a Downvote Do? Performing Complementary and Competing Knowledge Practices on an Online Platform 2024 In: Computer Supported Cooperative Work (CSCW). - 0925-9724 .- 1573-7551. Conference paper (peer-reviewed)abstract Large-scale online platforms powered by user-generated content are extensively researched as venues of learning and knowledge production. In this ethnographically oriented study, we examine knowledge practices on a community question answering platform for computer programmers in relation to the platform mechanics of voting. Grounded in the practice theoretical perspective and drawing on the analysis of online discussion threads and platform-related online materials, our study unpacks the dominant practice of crowd-based curation, the complementing practice of distributed moderation, and the more marginal practice of providing feedback to content producers. The practices co-exist in tension and consonance, which are embedded in the materiality of the platform and are continuously enacted through user discursive boundary work, sustaining the mentioned practices as intelligible for other users, and outlining what counts as legitimate participation on the platform. The study contributes to existing research on the roles voting plays on online platforms, as well as offers implications for research on social and material organization of users’ online practices. The study also discusses that it is the ambiguity around the mechanics of voting that allows practices to co-exist. While this ambiguity is often discussed by users as problematic, we suggest as potential implication of our study that it may be productive to design platforms for workable forms of ambiguity allowing knowledge practices to coexist in tension and to provide space for user negotiations of these practices.
33.	Skill, Karin, et al. (author) Assembling Amazon Fires through English Hashtags : Materializing Environmental Activism within Twitter Networks 2021 In: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 0925-9724 .- 1573-7551. ; :30, s. 715-732 Journal article (peer-reviewed)abstract This paper is about the networks around the fires in the Brazilian Amazon forest during 2019 in tweets with the English hashtags #PrayForAmazonas, #ActForTheAmazon and #AmazonFire. We have studied 2517 tweets. Both the languages and the content of the tweets were taken into consideration to see who is assembled and what discursive elements are used in the framing. Our results indicate that the fires are framed as a global concern, beyond the Brazilian borders, especially as ‘the lungs of the world’. The framing of responsibility for the fires is focused on president Bolsonaro, who is assembled in many tweets, while animals and indigenous people are framed as victims. We conclude that the tweets in English tend to produce more relationships in terms of likes and retweets, in comparison to tweets in Portuguese and Spanish. In addition, the role of politicians and celebrities seems critical in getting traction around a hashtag and making it trending.
34.	Talhouk, Reem, et al. (author) Refugee Food Insecurity & Technology : Surfacing Experiences of Adaptation, Navigation, Negotiation and Sharing 2022 In: Computer Supported Cooperative Work. - : Springer Nature. - 0925-9724 .- 1573-7551. Journal article (peer-reviewed)abstract With the Syrian crisis still ongoing, 91% of Syrian refugee families in Lebanon do not have adequate access to safe and sufficient food. There has been a drive for technological innovation in humanitarian food assistance. To further inform such innovation, we used an Experience-Centred Design approach to gain a holistic understanding of the experiences of refugee food insecurity and how refugees envision technologies can support them. Design engagements with 13 women in an informal refugee settlement in Lebanon were conducted. The findings presented in this paper highlight that coping with food insecurity consists of experiences of adaptation, navigation, negotiation and sharing. We found that a multitude of technologies may be designed to enhance the aforementioned experiences and enable refugees to better cope with food insecurity. Through the lens of our findings, we discuss how technologies may support information sharing, the furthering of new practices and sharing of resources to support refugee food security.
35.	Westerberg, Kristina, 1953- (author) Collaborative networks among female middle managers in a hierarchical organization 1999 In: Computer Supported Cooperative Work. - Neteherlands : KLuwer Academic Publishers. - 0925-9724 .- 1573-7551. ; 8:1/2, s. 95-114 Journal article (peer-reviewed)abstract I present empirical findings from an observational study of female municipal middlemanagers who are home help assistants in elder care. The observations showed that the home helpassistants’ sphere of activity was influenced by two distinct patterns: the official line organizationand the invisible horizontal social network. I first give a brief description to the immediate backgroundof the present study. Then I describe the line organization and give two empirical examplesof information exchange where the practical implication of the line organization at different levelsis visible. However, the study also revealed another pattern opposed to the line organization, calledthe horizontal network. I will give an empirical example of an incident that illustrates how the homehelp assistants use a social network to solve problems and to make judgments. The study showed thatthese networks are not persistent – they are rebuilt depending upon context. Members of the networkcan be people both within and outside the municipal organization. Decisions and problem solving arethus conducted in a process of interaction and negotiations with other people. The social networks arenot visible in the official organizational description. Still they form the foundation for the home helpassistants’ work and influence their ideas of how the work should be conducted. Finally I discusssome implications of the line organization and the social network and the possible consequenceswhen introducing new technology, i.e., computers in work. In this case the computers were plannedto support the line organization but not the work practice of social networks.
36.	Willermark, Sara, 1988-, et al. (author) Unpacking the Role of Boundaries in Computer-Supported Collaborative Teaching 2020 In: Computer Supported Cooperative Work. - : Springer. - 0925-9724 .- 1573-7551. ; 29:6, s. 743-767 Journal article (peer-reviewed)abstract In this study, we explore the role of boundaries for collaborative learning and transformation of work practices to occur. We report from a three-year action research project including well over 1800 h of participation by the authors. The empirical data are based on project participation work including observations and field notes, project reports, interviews and a questionnaire, within a school development project in Nordic elementary school. In the project, teachers and researchers from three Nordic countries, Norway, Sweden and Denmark, collaborated to develop novel, on-line teaching models for a Nordic Virtual Classroom. The virtual classroom refers to an educational setting where teaching and learning activities are conducted collaboratively in cross-national teams "in the cloud" by means of information technology. During the project, teachers were challenged in their current teaching practices and the project resulted in collaborative learning and transformation of work practice. In this paper, we explore underlying reasons for such transformation to occur by unpacking how and why boundaries can play a role in computer-supported collaborative teaching and stimulate a transformation towards digitalized teaching practices. The paper contributes with an explanation of how the composition of boundaries of a technological, organizational, and cultural nature operates and constitutes a resource for learning and principles for how boundaries can be used for such purpose.
37.	Davies, Roy (author) Adapting virtual reality for the participatory design of work environments 2004 In: Computer Supported Cooperative Work. - 0925-9724. ; 13:1, s. 1-33 Journal article (peer-reviewed)
38.	Rönkkö, Kari, et al. (author) When plans do not work out : how plans are used in software development projects 2005 In: Computer Supported Cooperative Work. - 0925-9724. ; 14:5, s. 433-468 Journal article (peer-reviewed)abstract Based on empirical material from the area of software engineering, this articlediscusses the issue of plans and planning as an integral part of and prerequisite for software development work. It relates observed practices to literature produced by the Computer Supported Cooperative Work community. Empirical studies of software development practice seldom address re-planning. By analyzing the empirical material from one project we are able to show how certain kinds of co-ordination problems arise and how they may be dealt with. The empirical research does not focus primarily on the character of plans; instead, it raises the question ‘what means are necessary and should be provided in order to cope with situations when plans do not work out? In relation to plans, especial emphasis is on ‘‘due process’’, i.e. how the project plan and the company wide project model are maintained to enable the identiﬁcation and articulation of deviations from it. On the basis of our empirical analysis we propose to support the articulation and coordination work necessary in situations where plans do not adequately work out.

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