| 1. |
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| 2. |
- Alexopoulou, Sofia, 1984-, et al.
(författare)
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The grey digital divide and welfare state regimes : a comparative study of European countries
- 2022
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 35:8, s. 273-291
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: Technology access, digital skills, and digital services are increasingly prerequisites for public life and accessing public services. The digital divide in contemporary societies matters for efforts to digitalize the welfare state. Research has already mapped individual determinants of digital exclusion and the existence of an age-related digital divide. However, far less attention has been paid to variations in digital inclusion between countries and to their potential explanations related to political systems. This study explores the influence of variations in welfare regimes on the digital divide among seniors (aged 65+) in Europe.Design/methodology/approach: This article presents time-series cross-sectional analyses of the relationship between welfare state regimes and digital inclusion among seniors in European countries. The analyses are based on data from Eurostat, the World Bank, and the UN E-Government Survey.Findings: The authors find extensive variation in the digital inclusion of citizens between welfare regimes and argue that considering regime differences improves the understanding of these variations. The findings indicate that the age-related digital divide seems to be least evident in countries with more universalistic welfare regimes and most evident in countries where seniors rely more on their families.Originality/value: This is the first comparative study of the association between welfare state regimes and digital inclusion among seniors.
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| 3. |
- Antai, Imoh, et al.
(författare)
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Impact of the COVID-19 pandemic on business-to-business relationships in digital ecosystems: an African perspective
- 2023
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813. ; 36:8, s. 69-93
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Tidskriftsartikel (refereegranskat)abstract
- PurposeIn the African context, the threat of the disruption of traditional business value-creation processes, currently facilitated by the growing information technology (IT) ecosystem, came with the coronavirus disease 2019 (COVID-19) pandemic. Thus, this paper aims to investigate the impacts of the COVID-19 pandemic on interfirm relationships within the context of the digital ecosystem in Africa.Design/methodology/approachThis study employs an explanatory–exploratory qualitative approach from an interpretivist stance to investigate the impacts of the COVID-19 pandemic on interfirm relationships. The authors conducted seven in-depth interviews with top management executives in a Nigerian technology company, together with the company's archival data that provided the pre, during and post pandemic (2018–2021) business-to-business (B2B) relationship structures, to determine how these relationships have been affected.FindingsThe results suggest that the pandemic had a minimal effect on partnership relationships in the B2B ecosystems of the case company but affected only non-partnership relationships.Research limitations/implicationsThe authors' qualitative study is interpretive and the sample size is limited. Hence, there is a need for caution in generalizing the findings. The framework can be further validated across a wider population.Practical implicationsPartnerships can help organizations weather business crises. Consequently, organizations should maintain a healthy number of partnership relations to deal with periods in which challenges emerge in the business landscape. In other words, with tight contracts and a strategic focus on goals and objectives, partnership relations can help organizations weather business crises.Originality/valueThis study builds upon the burgeoning body of literature on digital ecosystems within the African context, which is a relevant contextual contribution.
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| 4. |
- Bawack, Ransome Epie, et al.
(författare)
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Understanding business analytics continuance in agile information system development projects: an expectation-confirmation perspective
- 2021
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 34:6, s. 1551-1569
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: This paper seeks to examine how expectations from business analytics (BA) by members of agile information systems development (ISD) teams affect their perceptions and continuous use of BA in ISD projects. Design/methodology/approach: Data was collected from 153 respondents working in agile ISD projects and analysed using partial least squares structural equation modelling techniques (PLS-SEM). Findings: Perceived usefulness and technological compatibility are the most salient factors that affect BA continuance intention in agile ISD projects. The proposed model explains 48.4% of the variance for BA continuance intention, 50.6% of the variance in satisfaction, 36.7% of the variance in perceived usefulness and 31.9% of the variance in technological compatibility. Research limitations/implications: First, this study advances understanding of the factors that affect the continuous use of BA in agile ISD projects; second, it contextualizes the expectation-confirmation model by integrating technological compatibility in the context of agile ISD projects. Originality/value: This is the first study to investigate BA continuance intention from an employee perspective in the context of agile ISD projects.
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| 5. |
- Berg, Elisabeth, et al.
(författare)
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Emphasizing technology: socio-technical implications
- 2005
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 18:4, s. 343-358
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This article aims to focus attention on users of information technology (IT), especially mobile telephony. It focuses on what people actually say about mobile technology but also aims to pay attention to what they do not talk about, what is found in the silence, especially with new technology when much can be taken for granted. This latter is, according to Foucault, even more important to understand.Design/methodology/approach – The research draws on empirical research through 11 semi-structured interviews and interviews with five focus groups, comprising between four and eight care assistants in each group. The interviews were with three women and three men between 25-70 years old, five female public sector middle managers and care assistants from five focus groups at social services departments in the north of Sweden. A Foucauldian approach is adopted to interpret the findings and explore how their locations within the circuits of socio-technical networks engender uncertainty with mobile technology. The present spread of IT reinforces a belief that people are integrated into the circuits of socio-technical networks.Findings – The findings suggest, on the one hand, that new technologies like mobile communication can be used to organise our everyday lives, whilst, on the other, there are risks with the new technologies, which can discipline discourses.Originality/value – These issues are discussed from a sociological and informatics perspective.
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| 6. |
- Ekman, Peter, 1969-, et al.
(författare)
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Exploring "high tech" and "high touch" interaction capabilities : aligning the IT portfolio with customer and supplier relationships
- 2021
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Ingår i: Information Technology and People. - : EMERALD GROUP PUBLISHING LTD. - 0959-3845 .- 1758-5813. ; 34:2, s. 862-886
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: To explore the emergent characteristics of IT portfolios in business-to-business (B2B) firms. The goal is to develop a model that clarifies what interaction capabilities B2B firms develop and to what form of IT this corresponds to.Design/methodology/approach: We apply an a priori conceptual framework that is based on the Industrial Marketing and Purchasing (IMP) Group's theoretical focus on business relationships. The framework depicts the business relationship as dealing with uncertainty and equivocality as well as building and upholding reliance and trust. We utilize a case study approach involving a focal firm and ten of its customers and suppliers. Building on 60 interviews, field observations and archival data, we analyze interviewee responses and the complementary data to evaluate the role of IT in supporting or automated various aspects of organizational relationships.Findings: Results show how "high tech" and "high touch" relate to different interaction capabilities, which firms develop based on the characteristics of their business relationships. Although IT is associated with "high tech" and "high touch" interaction capabilities, some forms of IT are deployed to support the former, while other forms support the later. Both forms of technology-enabled interaction capabilities require investment, and firms must balance investment costs against the value created by improved interaction capabilities.Originality/value: Our findings emphasize the interorganizational perspective (dyadic or network) rather than a solely organizational perspective for understanding IT portfolio development. This perspective is presented through an emergent tech-touch interaction capability model that shows how B2B firms can align their IT portfolio based on the specific characteristics of their business relationships.
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| 7. |
- Engström, Annika, 1964-, et al.
(författare)
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Artificial intelligence and work transformations : integrating sensemaking and workplace learning perspectives
- 2024
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813.
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe purpose of this study is to explore the process of initial sensemaking that organizational members activate when they reflect on AI adoption in their work settings, and how the perceived features of AI technologies trigger sensemaking processes which in turn have the potential to influence workplace learning modes and trajectories.Design/methodology/approachWe adopted an explorative qualitative and interactive approach to capture free fantasies and imaginative ideas of AI among people within the industry. We adopt a conceptual perspective that combines theories on initial sensemaking and workplace learning as a theoretical lens to analyze data collected during 23 focus groups held at four large Swedish manufacturing companies. The data were analyzed using the Gioia method.FindingsTwo aggregated dimensions were defined and led to the development of an integrated conceptualization of the initial sensemaking of AI technology adoption. Specifically, sensemaking triggered by abstract features of AI technology mainly pointed to an exploitative learning path. Sensemaking triggered by concrete features of the technology mainly pointed to explorative paths, where socio-technical processes appear to be crucial in the process of AI adoption.Originality/valueThis is one of the first studies that attempts to explore and conceptualize how organizations make sense of prospective workplace learning in the context of AI adoption.
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| 8. |
- Gangi, Paul Di, et al.
(författare)
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How do different stakeholder groups within an open source software project influence the project's development: a case study of OpenSimulator
- 2023
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Ingår i: Information Technology and People. - : Emerald Group Publishing. - 0959-3845 .- 1758-5813. ; 36:7, s. 3048-3078
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Tidskriftsartikel (refereegranskat)abstract
- Purpose This research investigates how the value creation interests and activities of different stakeholder groups within one open source software (OSS) project influence the project's development over time. Design/methodology/approach The authors conducted a case study of OpenSimulator using textual and thematic analyses of the initial four years of OpenSimulator developer mailing list to identify each stakeholder group and guide our analysis of their interests and value creation activities over time. Findings The analysis revealed that while each stakeholder group was active within the OSS project's development, the different groups possessed complementary interests that enabled the project to evolve. In the formative period, entrepreneurs were interested in the software's strategic direction in the market, academics and SMEs in software functionality and large firms and hobbyists in software testing. Each group retained its primary interest in the maturing period with academics and SMEs separating into server- and client-side usability. The analysis shed light on how the different stakeholder groups overcame tensions amongst themselves and took specific actions to sustain the project. Originality/value The authors extend stakeholder theory by reconceptualizing the focal organization and its stakeholders for OSS projects. To date, OSS research has primarily focused on examining one project relative to its marketplace. Using stakeholder theory, we identified stakeholder groups within a single OSS project to demonstrate their distinct interests and how these interests influence their value creation activities over time. Collectively, these interests enable the project's long-term development.
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| 9. |
- Geissinger, Andrea, et al.
(författare)
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Assessing user perceptions of the interplay between the sharing, access, platform and community- based economies
- 2020
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 33:3, s. 1037-1051
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: Digitally intermediated peer-to-peer exchanges have accelerated in occurrence, and as a consequence, they have introduced an increased pluralism of connotations. Accordingly, this paper aims to assess user perceptions of the interplay between the sharing, access, platform, and community-based economies.Design/methodology/approach: The sharing, access, platform, and community-based economies have been systematically tracked in the social media landscape using Social Media Analytics (SMA). In doing so, a total material of 62,855 publicly posted user-generated content concerning the four respective economies were collected and analyzed.Findings: Even though the sharing economy has been conceptually argued to be interlinked with the access, platform, and community-based economies, the empirical results of the study do not validate this interlinkage. Instead, the results regarding user perceptions in social media show that the sharing, access, platform, and community-based economies manifest as clearly separated.Originality/value: This paper contributes to existing literature by offering an empirical validation, as well as an in-depth understanding, of the sharing economy's interlinkage to other economies, along with the extent to which the overlaps between these economies manifest in social media.
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| 10. |
- Hatakka, Mathias, 1974-, et al.
(författare)
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Students’ use of one to one laptops : a capability approach analysis
- 2013
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 26:1, s. 94-112
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - We evaluate effects of students’ 1:1 laptop use from a capability perspective by investigating increases and decreases of students’ opportunities and choices. We investigate changes that have taken place and how these changes enable or restrict students to do and be what they desire.Design/methodology/approach – We undertake an interpretive case study based on group interviews and questionnaires. Sen’s capability approach is used as theoretical framework and has informed the data collection and the analysis.Findings – 1:1 laptops in schools have provided students with new opportunities and choices, but also restricted others. An evident opportunity is the equalization of access to computers. Other opportunities relate to schoolwork efficiency and increased access to information. Gains also include the use of different media for overcoming disabilities or to fit individual learning styles. Regarding students’ well-being, a “fun” learning environment is mentioned. However, the “fun” is often about playing games or using social media – something which diverts the students’ attention from the learning. Students also find that they are less social, too computer dependent, and that they miss using pen and paper. Additionally, health issues such as back problems and headaches are reported, as well as an increased risk of being robbed.Originality/value – Most research on 1:1 laptops in education focuses on easily quantifiable measures and reports from a teacher perspective. We take a broader approach and investigate the impact 1:1 laptops have on students’ well-being and agency.
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| 11. |
- Hedström, Karin, 1967-
(författare)
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The values of IT in elderly care
- 2007
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813. ; 20:1, s. 72-84
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to analyze the values of IT in elderly care.Design/methodology/approach – The paper is an empirical investigation based on four in-depth case studies concerning IT in elderly care. The study draws on Actor-Network Theory (ANT) and Social Construction of Technology (SCOT) with a focus on different actor groups' sense-making regarding the role of IT in elderly care. The empirical analysis is, however, influenced by Grounded Theory (GT). Values are studied through the concept of “value areas”, which is a categorization of various actor groups' anticipated and experienced effects of developing, implementing, and using IT in elderly care.Findings – The paper finds that the values of IT in elderly care can be organized in four related value areas: administration values, integration values, care values, and professional values.Research limitations/implications – Although the findings in this paper are related to elderly care it is believed that the value areas could be valid for all kinds of care work.Practical implications – The paper illustrates how different values are present during the development of IT, and discusses the importance of not only including, but also permitting, various actor groups' interests and values to influence the design process.Originality/value – This paper examines the value of IT in elderly care, as well as presenting an approach for analyzing the values of IT. The paper and its findings should be valid for researchers, as well as for practitioners
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| 12. |
- Huvila, Isto, et al.
(författare)
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Technological and informational frames : explaining age-related variation in the use of patient accessible electronic health records as technology and information
- 2022
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 35:8, s. 1-22
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Data from a national patient survey (N51,155) of the Swedish PAEHR “Journalen” users were analysed, and an extended version of the theory of technological frames was developed to explain the variation in the technological and informational framing of information technologies found in the data. Design/methodology/approach – Patient Accessible Electronic Health Records (PAEHRs) are implemented globally to address challenges with an ageing population. However, firstly, little is known about age-related variation in PAEHR use, and secondly, user perceptions of the PAEHR technology and the health record information and how the technology and information–related perceptions are linked to each other. The purpose of this study is to investigate these two under-studied aspects of PAEHRs and propose a framework based on the theory of technological frames to support studying the second aspect, i.e. the interplay of information and technology–related perceptions. Findings – The results suggest that younger respondents were more likely to be interested in PAEHR contents for general interest. However, they did not value online access to the information as high as older ones. Older respondents were instead inclined to use medical records information to understand their health condition, prepare for visits, become involved in their own healthcare and think that technology has a much potential. Moreover, the oldest respondents were more likely to consider the information in PAEHRs useful and aimed for them but to experience the technology as inherently difficult to use. Research limitations/implications – The sample excludes non-users and is not a representative sample ofthe population of Sweden. However, although the data contain an unknown bias, there are no specific reasons tobelieve that it would differently affect the survey’s age groups. Practical implications – Age should be taken into account as a key factor that influences perceptions of the usefulness of PAEHRs. It is also crucial to consider separately patients’ views of PAEHRs as a technology and of the information contained in the EHR when developing and evaluating existing and future systems and information provision for patients. Social implications – This study contributes to bridging the gap between information behaviour and systems design research by showing how the theory of technological frames complemented with parallel informational frames to provide a potentially powerful framework for elucidating distinct conceptualisations of (information) technologies and the information they mediate. The empirical findings show how information and information technology needs relating to PAEHRs vary according to age. In contrast to the assumptions in much of the earlier work, they need to be addressed separately. Originality/value – Few earlier studies focus on (1) age-related variation in PAEHR use and (2) user perceptions of the PAEHR technology and the health record information and how the technology and information–related perceptions are linked to each other.
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| 13. |
- Huvila, Isto, Professor, 1976-, et al.
(författare)
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Technological and informational frames : explaining age-related variation in the use of patient accessible electronic health records as technology and information
- 2021
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813.
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Tidskriftsartikel (refereegranskat)abstract
- Purpose Data from a national patient survey (N = 1,155) of the Swedish PAEHR "Journalen" users were analysed, and an extended version of the theory of technological frames was developed to explain the variation in the technological and informational framing of information technologies found in the data.Design/methodology/approach Patient Accessible Electronic Health Records (PAEHRs) are implemented globally to address challenges with an ageing population. However, firstly, little is known about age-related variation in PAEHR use, and secondly, user perceptions of the PAEHR technology and the health record information and how the technology and information-related perceptions are linked to each other. The purpose of this study is to investigate these two under-studied aspects of PAEHRs and propose a framework based on the theory of technological frames to support studying the second aspect, i.e. the interplay of information and technology-related perceptions.Findings The results suggest that younger respondents were more likely to be interested in PAEHR contents for general interest. However, they did not value online access to the information as high as older ones. Older respondents were instead inclined to use medical records information to understand their health condition, prepare for visits, become involved in their own healthcare and think that technology has a much potential. Moreover, the oldest respondents were more likely to consider the information in PAEHRs useful and aimed for them but to experience the technology as inherently difficult to use.Research limitations/implications The sample excludes non-users and is not a representative sample of the population of Sweden. However, although the data contain an unknown bias, there are no specific reasons to believe that it would differently affect the survey’s age groups.Practical implications Age should be taken into account as a key factor that influences perceptions of the usefulness of PAEHRs. It is also crucial to consider separately patients’ views of PAEHRs as a technology and of the information contained in the EHR when developing and evaluating existing and future systems and information provision for patients.Social implications This study contributes to bridging the gap between information behaviour and systems design research by showing how the theory of technological frames complemented with parallel informational frames to provide a potentially powerful framework for elucidating distinct conceptualisations of (information) technologies and the information they mediate. The empirical findings show how information and information technology needs relating to PAEHRs vary according to age. In contrast to the assumptions in much of the earlier work, they need to be addressed separately.Originality/value Few earlier studies focus on (1) age-related variation in PAEHR use and (2) user perceptions of the PAEHR technology and the health record information and how the technology and information-related perceptions are linked to each other.
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| 14. |
- Ihlström Eriksson, Carina, et al.
(författare)
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Online newspapers in Scandinavia : A longitudinal study of genre change and interdependency
- 2005
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Ingår i: Information Technology and People. - Bingley : Emerald. - 0959-3845 .- 1758-5813. ; 18:2, s. 172-192
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - To examine the evolution of the online newspaper genre in Scandinavia. To provide an understanding of the institutional context in which online newspapers initially were produced and modified over time. Design/methodology/approach - A longitudinal study of three different types of newspapers in three Scandinavian countries. The study is based on interviews with newspaper representatives conducted during recurring visits in 1996, 1999 and 2002, and web page analysis of their online newspapers. Findings - The study illustrates how online newspapers have established a number of communicative practices significant for recognizing them as a distinct digital genre, and it outlines a set of institutional factors shaping the ongoing change of these newspapers. In addition, the study demonstrates the emergence of sequential interdependencies between online and printed news. Originality/value - The focus on Scandinavian newspapers in this paper complements studies conducted in other parts of the world regarding online newspaper genre evolution.
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| 15. |
- Iranmanesh, Mohammad, et al.
(författare)
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Factors influencing attitude and intention to use autonomous vehicles in Vietnam : findings from PLS-SEM and ANFIS
- 2023
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813.
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThis study aims to explore and ranks the factors that might determine attitudes and intentions toward using autonomous vehicles (AVs).Design/methodology/approachThe “technology acceptance model” (TAM) was extended by assessing the moderating influences of personal-related factors. Data were collected from 378 Vietnamese and analysed using a combination of “partial least squares” and the “adaptive neuro-fuzzy inference system” (ANFIS) technique.FindingsThe findings demonstrated the power of TAM in explaining the attitude and intention to use AVs. ANFIS enables ranking the importance of determinants and predicting the outcomes. Perceived ease of use and attitude were the most crucial drivers of attitude and intention to use AVs, respectively. Personal innovativeness negatively moderates the influence of perceived ease of use on attitude. Data privacy concerns moderate positively the impact of perceived usefulness on attitude. The moderating effect of price sensitivity was not supported.Practical implicationsThese findings provide insights for policymakers and automobile companies' managers, designers and marketers on driving factors in making decisions to adopt AVs.Originality/valueThe study extends the AVs literature by illustrating the importance of personal-related factors, ranking the determinants of attitude and intention, illustrating the inter-relationships among AVs adoption factors and predicting individuals' attitudes and behaviours towards using AVs.
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| 16. |
- Koukouvinou, Panagiota, et al.
(författare)
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Managing unbounded digital transformation : exploring the role of tensions in a digital transformation initiative in the forestry industry
- 2022
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 36:8, s. 43-68
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: Prior research has highlighted the pervasive importance of digital technologies in business and societal settings, but their enabling role in digital transformation, and effective forms of organization to address tensions that arise during attempts to promote it, have been insufficiently explored. Therefore, the purpose of this paper is to investigate how and why tensions affect clusters established to foster digital transformation.Design/methodology/approach: Empirical data were acquired through a qualitative exploratory holistic single case study, focused on the Swedish Cluster of Forest Technology. This included interviews with informants, selected by homogeneous purposive sampling, and event observation to investigate the personal perspectives of representatives of every company engaged in the cluster, followed by a thematic analysis of their comments.Findings: The case study revealed three major tensions, between knowledge flow, collaboration and competition, but also others that were interrelated with those major tensions, related to matters such as trust and protection of intellectual property, power equality and hierarchy, and networks that must be managed in digital transformation efforts.Originality/value: The paper extends understanding of the tensions that arise, and their management, in digital transformation processes.
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| 17. |
- Lennerfors, Thomas Taro, et al.
(författare)
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ICT and environmental sustainability in a changing society : The view of ecological World Systems Theory
- 2015
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Ingår i: Information Technology and People. - 0959-3845 .- 1758-5813. ; 28:4, s. 758-774
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Tidskriftsartikel (refereegranskat)abstract
- Purpose– The purpose of this paper is to discuss the role of information and communication technology (ICT) for promoting environmental sustainability in a changing society. Isolated studies exist, but few take a holistic view. Derived from a Marxian tradition, the authors propose Ecological World Systems Theory (WST) as a holistic framework to assess the environmental impact of ICT. The theory is adapted responding to theoretical critiques of absence of change, namely state-centrism and structuralism.Design/methodology/approach– Theoretical study. Empirical examples derived from already published literature.Findings– Ecological WST focuses on the unequal distribution of environmental degradation, sees technological development as a zero-sum game rather than cornucopia and holds that technology is often seen as a fetish in today ' s society. The findings are that popular discourses on ICT and sustainability are since the 1990s becoming increasingly cornucopian, while conditions in the ICT value chain are less cornucopian.Research limitations/implications– Theoretical contributions to Marxian critiques of ICT, with more environmental focus than earlier Marxian critiques, for example Fuchs’ work. Develop a theoretical framework for ICT and sustainability which could be compared with works of e.g. Hilty, Patrignani and Whitehouse. The work is mostly based on existing empirical studies, which is a limitation.Practical implications– This theoretical framework implies that unequal environmental degradation in different parts of the world should be taken into account when assessing environmental impact, for example by means of LCA.Social implications– The framework brings together questions of environmental effects of ICT and global justice.Originality/value– The authors apply a rarely discussed theoretical framework to ICT and environmental sustainability. By doing this the authors suggest how the discourses and the value chain of ICT is intrinsically tied to the world system.
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| 18. |
- Lif, Magnus, et al.
(författare)
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Workspaces enhance efficiency – theories, concepts and a case study
- 2001
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Ingår i: Information Technology and People. - : MCB UP Ltd. - 0959-3845 .- 1758-5813. ; 14:3, s. 261-272
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Tidskriftsartikel (refereegranskat)abstract
- Traditional process-oriented system development methods often result in fragmentary user interfaces with information presented in various windows without considerations of requirements for simultaneous viewing. Opening, closing, moving and resizing these windows attracts the users’ attention away from the actual work. User interface design according to the workspace metaphor could provide skilled professional users with an efficient, customised user interface to administrative information systems. This can improve work performance and facilitate efficient navigation between workspaces. A case study in co-operation with the Swedish National Tax Board (RSV) describes practical use of the workspace metaphor.
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| 19. |
- Lings, Brian, et al.
(författare)
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On the adaptation of Grounded Theory procedures : insights from the evolution of the 2G method
- 2005
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 18:3, s. 196-211
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – To articulate the interpretations and adaptations of Grounded Theory made within the 2G method, and the motivations behind them.Design/methodology/approach – Literature review and conceptual approach reflecting on the authors' experience of having developed the 2G method.Findings – Identifies six adaptations of Grounded Theory as being of particular interest. Five relate to method procedures, namely: developing a core category; coding interview data; exposing evolving theories to stakeholders; developing multiple concept frameworks; and inter-linking concepts. The sixth relates to expectations on method users, and the tension between expertise relating to the phenomenon being analysed, and openness in interpreting the data.Research limitations/implications – Shows how Grounded Theory procedures have been adapted and used in IS methods. Specifically, the paper illustrates and makes explicit how a specific method (the 2G method) has evolved.Practical implications – Provides insights for users of Grounded Theory (GT) and developers of IS methods on how GT procedures have been interpreted and adapted in previous and the authors' own research.Originality/value – Provides insights into how Grounded Theory (GT) procedures have been adapted for use in other IS methods, with insights from the authors' own experience of having developed the 2G method. Reflects on the use of GT procedures in a number of case studies related to tool evaluation. Identifies six areas in which specific interpretations or adaptations of GT were considered necessary in the contexts in which the studies were undertaken, and justifies these six departures from standard interpretations of GT procedures.
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| 20. |
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| 21. |
- Marder, Ben, et al.
(författare)
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What if my mum sees it? Examination of visible brand interaction in the presence of a wider network
- 2017
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Ingår i: Information Technology and People. - 0959-3845 .- 1758-5813. ; 30:1, s. 210-226
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - It is known that to encourage people to interact (e.g. sharing) with brands through social media, businesses create content in line with the expectations of their target audience. On these sites, however, such interaction by consumers is visible, contributing to their self-presentation, which can be seen by their wider network; some of whom will find it appropriate, others may not. Currently, little is known about the effects of consumers' own diverse set of audiences on behavioral intention toward brand interaction and emotional effect. The paper aims to discuss these issues. Design/methodology/approach - Survey methodology (n = 386) was adopted to examine intention to interact with real brand posts. Findings - Results show that the brand interaction is associated with social anxiety when it is felt that visible evidence of such actions is discrepant from the audience expectations. This, then, constrains the behavioral intention to interact with brands online. Originality/value - Encouraging visible brand interaction through social media is paramount for businesses. Managers focus only on their target audience when designing content but neglect to consider the self-presentational implications of interacting with branded content to wider networks. This paper shows that this must be considered to increase success and maintain ethical practice. This is of value for multiple-stakeholders, managers, users, site designers and academics.
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| 22. |
- Melin, Ulf, 1968-, et al.
(författare)
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To couple or not to couple : A case study of institutional legitimacy relating to SaaS applications in two universities
- 2020
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 33:4, s. 1149-1173
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe predominant narrative is that contemporary organisations, motivated by economic-rationalist aspirations, adopt cloud applications on the premise of achieving cost-savings and efficiency gains. However, how they actually adopt and rollover such new or emerging technologies may be influenced by acts, patterns and processes of institutional legitimacy. Therefore, the purpose of this paper is to explore the dynamics surrounding decisions on how specific cloud applications are adopted from the context of institutional theory, with a particular focus on the concepts of coupling and decoupling.Design/methodology/approachTo examine this phenomenon, two qualitative case studies, using a reflexive research approach, of an Australian and a Swedish university have been undertaken, both of which adopted commercial cloud applications for e.g. e-mail, collaboration and storage (as examples of software as a service) at different points in time. One of the universities was known for its early adoption of cloud applications, but had decelerated further deployment of such services, while the other, despite its conservative reputation, has made rapid strides in this regard.FindingsThe findings of the dual case studies reveal that organisations, contrary to economic-rationalist claims, may or may not decide to adopt particular commercial cloud-based offerings for the support of core operations, on the basis of how they perceive their institutional legitimacy being affected by a complex network of influential actors, both internally and in the external spaces. Therefore, this paper offers an institutional theory-based discourse and rich illustrations on how the role of technology is played out in enhancing relationships between an organisation and such actors in terms of legitimacy focusing acts of coupling and decoupling.Originality/valueIn the analysis and findings the authors, in a novel way, illustrate how organisations strive for: institutional legitimacy through acts of coupling, and the revelations of consequential decoupling. The value is based on a rich case description, analysis and application of institutional theory.
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| 23. |
- Nylén, Daniel, et al.
(författare)
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Digital innovation in context : Exploring serendipitous and unbounded digital innovation at the church of Sweden
- 2019
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 32:3, s. 696-714
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to investigate how digital innovation processes emerge and evolve in organizational settings, and how serendipitous and unbounded digital innovations affect organizations' overall digital directions.Design/methodology/approach: The authors draw on an interpretive case study of the Church of Sweden, tracing in detail the design, deployment and governance of an interactive website for digital prayer, the Prayer Web (PW).Findings: The findings show how the site came about in a serendipitous manner, created by an advertising agency as part of a marketing campaign. In turn, the unbounded nature of digital innovation was revealed as the wide and rapid adoption of the PW raised issues concerning the church's overall digital direction linked to centralized control, as well as the nature and role of pastors, prayer and communities, as the site allowed people to post prayers and spread their messages (initially with no moderation).Originality/value: The authors explore the serendipitous and unbounded ways in which digital innovation emerged and evolved in a traditional organization with a long legacy as an important societal institution. The paper contributes by generating rich insights on the role of the distinct aspects of digital technology in serendipitous and unbounded digital innovation. It particularly highlights how the editability and reprogrammability of digital artifacts triggered unexpected new behaviors and governance requirements in the organization under study. The authors encourage further research into the interrelationship between multiple unbounded and serendipitous digital innovations in an organization over time.
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| 24. |
- Rose, Jeremy
(författare)
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Interaction, transformation and information systems development - an extended application of Soft Systems Methodology
- 2002
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 15:3, s. 242-268
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Tidskriftsartikel (refereegranskat)abstract
- Soft Systems Methodology (SSM) has long been involved in information systems development through the medium of action research. Its social constructivist paradigm and managerial focus distinguish it from most software engineering development approaches. Checkland’s underlying view of systems development, however, is heavily influenced by traditional waterfall models – something of a contradiction. This paper uses recent developments in SSM to develop a more appropriate systems development concept: the interaction‐transformation‐interaction (ITI) model. The model views systems development primarily as a social and managerial task, rather than a technical one. It was successfully used (in conjunction with developed forms of SSM which incorporate analysis based on structuration theory) to structure the development of an intranet in a university department. The experience led to a further series of reflections on the model.
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| 25. |
- Russo L., Nancy, et al.
(författare)
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Exploring the assumptions underlying information systems methodologies: their impact on past, present and future ISM research
- 2000
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813. ; 13:4, s. 313-327
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Tidskriftsartikel (refereegranskat)abstract
- Assumptions about an object under study can influence research in many ways. These preconceptions color the researcher’s perspective, and influence the research purpose, the research questions addressed, and the research methods used. This paper identifies and analyzes the following assumptions regarding information systems methodology (ISM) research: the positive impact of methodologies on the process and product of information system design; the irrationality of design practice; the existence of knowledge about good design practice; the ability to communicate design knowledge to practicing designers; and the ability to change the rationality of design practitioners. The impact of these assumptions on ISM research is examined for the purpose of highlighting limitations of past research and identifying more promising directions for the future.
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| 26. |
- Russo, Nancy L., et al.
(författare)
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Exploring the assumptions underlying information systems methodologies
- 2000
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813. ; 13:4, s. 313-327
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Tidskriftsartikel (refereegranskat)abstract
- Assumptions about an object under study can influence research in many ways. These preconceptions color the researcher?s perspective, and influence the research purpose, the research questions addressed, and the research methods used. This paper identifies and analyzes the following assumptions regarding information systems methodology (ISM) research: the positive impact of methodologies on the process and product of information system design; the irrationality of design practice; the existence of knowledge about good design practice; the ability to communicate design knowledge to practicing designers; and the ability to change the rationality of design practitioners. The impact of these assumptions on ISM research is examined for the purpose of highlighting limitations of past research and identifying more promising directions for the future.
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| 27. |
- Saarikko, Ted, et al.
(författare)
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Software platform establishment : effectuation and entrepreneurial awareness
- 2019
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Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 32:3, s. 579-602
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: Faced with environments rife with technological uncertainties, software platforms have gained interest as enablers of innovative businesses and development processes. While extant research has focused on mature platforms, the authors know less about the early phases in a platform’s life cycle. Drawing inspiration from the effectual perspective on entrepreneurship, the purpose of this paper is to further the understanding of how software platforms are established.Design/methodology/approach: The authors develop a framework that describes four types of entrepreneurial awareness and then apply it to a qualitative case study of a platform that has emerged from the initial “creation” phase and is now in a period of rapid growth.Findings: The study indicates that successful establishment of a software platform depends upon the provider’s ability to integrate business acumen with technical proficiency and leverage these combined skills to ensure short-term viability and long-term relevance in the market.Research limitations/implications: This paper contributes to literature on platform strategy, which has previously focused on mature platforms, by addressing entrepreneurial behavior during a software platform’s establishment. As it is based on a single qualitative study, additional studies of different platforms are needed to verify the results.Originality/value: The paper highlights the dependence of software platform establishment on the ability to enact both explorative and exploitative activity patterns, and embrace both strategic foresight and systemic insight cognitive patterns. The combined patterns of activity and cognition form four types of awareness, pertaining to markets, resources, technology and contexts.
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| 28. |
- Shmidt, Mayya
(författare)
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Participants’ interaction with sharing economy platforms in Russia
- 2020
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813. ; 33:3, s. 897-917
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The objective of this contribution is to pinpoint the practices of users' interactions with sharing economy platforms in Russia, as well as explore the source of motivation to use such platforms on the three cases of sharing economy platforms in Russia: Darudar [Gift-to-gift] (sharing goods), Bank Vremeny [Timebank] (sharing time and services) and Couchsurfing (sharing accommodation and leisure).Design/methodology/approach: Empirical data were gathered from 25 in-depth interviews conducted for active users of the platforms and ethnographic observations of users' offline meetings as well as digital observations.Findings: The results reveal that participants of the platforms tend to establish their own rules and norms of interaction, thus, fostering social connection. Findings suggest that users of sharing economy platforms are driven by the potential of minimising transaction costs and intrinsic motivation, such as getting experiences which have no market alternatives, upcycling and disposal of belongings, self-promotion and self-realisation.Original/value: In this study, sharing as based in the sharing economy is conceptualised as a separate principle of resource allocation. The theory was applied to the empirical material of three Russian platforms, which has not been done previously in the paradigm of sharing. The current literature on the sharing economy is largely switched to the for-profit North American platforms, while case studies from other settings are lacking. This article aims to fill this gap by providing insights into non-profit platforms' operation in Russia.
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| 29. |
- Trauth, E.M., et al.
(författare)
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Critical empirical research in IS : An example of gender and the IT workforce
- 2006
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845 .- 1758-5813. ; 19:3, s. 272-292
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - This article aims to add to the growing number of critical empirical studies and to reflect on the process of conducting this type of research, thereby addressing the lack of exemplars for those engaged with critical empirical information systems research. Design/methodology/approach - Applies the critical lens to a multi-year examination of variation in the career narratives of women in the American IT labor force. While an interpretive epistemology was initially chosen for this research project, over time, analysis of interview data took on an increasingly critical orientation. This, in turn, influenced subsequent fieldwork to become critical in nature. Findings - One theoretical contribution is highlighting the role of power dynamics in understanding what sits beneath the surface of observations about these women's experiences in the IT workforce. The second theoretical contribution is helping to shift the focus away from predominantly essentialist theories that dichotomize men and women and toward a recognition of the diversity among women in the IT field. Research limitations/implications - Future research should include additional critical empirical studies of women in the IT field in other countries. Practical implications - This research project can serve as a useful example for other critical IS researchers about to embark on empirical fieldwork. Originality/value - This paper provides a concrete illustration of the way in which empirical research is altered as the epistemological lens shifts from interpretivist to critical.
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| 30. |
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| 31. |
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| 32. |
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| 33. |
- Hofacker, Charles F., et al.
(författare)
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Beyond gaming: Linking flow, brand attitudes, and purchase intent in realistic and emergent three-dimensional virtual environments
- 2019
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Ingår i: Information Technology and People. - : Emerald. - 0959-3845. ; 32:6 special issue, s. 1397-1422
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The purpose of this paper is to test flow as a construct distinctly separate from its antecedents, and the resulting impact on brand attitudes and purchase intent within realistic online shopping three-dimensional virtual environments (3-DVEs). Design/methodology/approach This research utilizes a field study, combined with a survey research design of 348 3-DVE participants. Findings The findings reveal that flow is not a unidimensional construct but rather, a mental state that should be measured separately from its antecedents, with the possibility that certain antecedents may be more relevant than others in different activities. Furthermore, the authors received strong support for the overarching hypothesized model separating the nine dimensions associated with engagement in an activity as antecedents of flow, which, in turn, influences brand attitude and thereafter purchase intention. Research limitations/implications - This study was limited to one type of activity within one 3-DVE but is balanced by the difficulty in gaining access to organizations and computer-mediated environments of this type for examining such phenomena. Practical implications - Businesses using 3-DVEs to market brands should focus their efforts on creating highly enjoyable experiences that result in the feeling of a loss of sense of time for the participants in order to ultimately positively influence purchase intentions. Originality/value Prior research focused on fantasy-based, game-oriented environments, while also neglecting to test all elements of flow, examining "similar to flow" constructs or measuring flow as a unidimensional construct.
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| 34. |
- Islind, A. S., et al.
(författare)
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Proxy design: a method for involving proxy users to speak on behalf of vulnerable or unreachable users in co-design
- 2023
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Ingår i: Information Technology & People. - 0959-3845.
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Tidskriftsartikel (refereegranskat)abstract
- PurposeDesigning digital artifacts is not a linear, straightforward process. This is particularly true when applying a user-centered design approach, or co-design, with users who are unable to participate in the design process. Although the reduced participation of a particular user group may harm the end result, the literature on solving this issue is sparse. In this article, proxy design is outlined as a method for involving a user group as proxy users to speak on behalf of a group that is difficult to reach. The article investigates the following research question: How can roleplaying be embedded in co-design to engage users as proxies on behalf of those who are unable to represent themselves?Design/methodology/approachThe article presents a design ethnography spanning three years at a cancer rehabilitation clinic, where digital artifacts were designed to be used collaboratively by nurses and patients. The empirical data were analyzed using content analysis and consisted of 20 observation days at the clinic, six proxy design workshops, 21 telephone consultations between patients and nurses, and log data from the digital artifact.FindingsThe article shows that simulated consultations, with nurses roleplaying as proxies for patients ignited and initiated the design process and enabled an efficient in-depth understanding of patients. Moreover, the article reveals how proxy design as a method further expanded the design. The study findings illustrate: (1) proxy design as a method for initiating design, (2) proxy design as an embedded element in co-design and (3) six design guidelines that should be considered when engaging in proxy design.Originality/valueThe main contribution is the conceptualization of proxy design as a method that can ignite and initiate the co-design process when important users are unreachable, vulnerable or unable to represent themselves in the co-design process. More specifically, based on the empirical findings from a design ethnography that involved nurses as proxy users speaking on behalf of patients, the article shows that roleplaying in proxy design is a fitting way of initiating the design process, outlining proxy design as an embedded element of co-design.
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| 35. |
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| 36. |
- Magnusson, Johan, 1976, et al.
(författare)
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Why I Act Differently: Studying Patterns of Legitimation Among CIOs Through Motive Talk
- 2013
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Ingår i: Information Technology and People. - 0959-3845. ; 26:3
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – IT Governance has become the recognized norm system for Chief Information Officers. The purpose of this paper is to understand how CIOs relate to these norms, by studying how they legitimate incompliance with the norms. Design/methodology/approach – An interpretive, qualitative, structured interview study with 18 CIOs in large Swedish organizations regarded as having excellent IT Governance practice, using Motive Talk as analytical lens to identify the informants’ relationship to norms. Findings – The study identifies norm-specific patterns for how CIOs legitimate incompliance with IT Governance, finding that CIOs use a combination of excuse and justifications as strategies of legitimation. The study also finds that CIOs display a tendency of not contesting IT Governance related norms unless these are in conflict with neighboring professional jurisdictions. This is regarded as an identification of the ‘margins’ of IT Governance. Research limitations/implications – The study illustrates how the theory of Motive Talk is a viable road ahead for future studies of IT professionals. The generalizability of the identified patterns of legitimation is limited by the selection of large organizations with solely male CIOs, as well as the selection of solely organizations that have succeeded in establishing external legitimacy concerning IT Governance and the organizations being Swedish. Practical implications – CIOs aspiring to increase their legitimacy should avoid direct conflicts with neighboring professions. In addition to this, they should also aspire to be clear in a separation of motive talk and actual practice, since full norm compliance may be detrimental to their factual operations. Originality/value – The originality of this paper lies in the methodological approach of combining motive talk and speech acts to investigate CIO legitimation practices. Keywords – IT Governance, IS professionals, Institutional theory, behavior, speech act theory, motive talk Paper type – Research paper
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| 37. |
- Ranerup, Agneta, 1960, et al.
(författare)
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Enrolling citizens as informed consumers in quasi-markets
- 2019
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Ingår i: Information Technology and People. - 0959-3845. ; 32:6, s. 1517-1535
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Tidskriftsartikel (refereegranskat)abstract
- Purpose Many countries today, especially in Europe, provide publicly funded public services in quasi-markets. As these markets commercialize, agencies of various types are providing technologies that support citizens’ choice of services. Citizens’ use of technologies for service provision is studied as e-government under labels of channel management, e-service uptake or adoption. In contrast, by using actor–network theory (ANT), the purpose of this paper is to focus on the marketing devices that are used to enroll citizens to choose technologies in a context with large penetration of quasi-market arrangements. Design/methodology/approach Based on a Swedish case study, this paper uses qualitative data from 11 occurrences of technologies to support citizens’ choice (“market devices”) in education, healthcare and public pension in an analysis of the means taken (“marketing devices”) to increase their use. The study formulates a tentative typology of these devices. Findings The marketing devices are intended to attract citizens’ attention to the possibility of choice (e.g. catalogs, postcards and commercials), invite interaction (e.g. various social media platforms), improve the technological support in line with user needs (e.g. user participation in development), increase visibility of technological support (e.g. search optimization) or directly connect citizens to technological support (e.g. via links). Originality/value The paper contributes to e-government research through a typology of means taken to increase citizens’ technology use based on selected concepts from ANT, and to a discussion of technologies and humans.
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| 38. |
- Saarikko, Ted, 1979, et al.
(författare)
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Software platform establishment: effectuation and entrepreneurial awareness
- 2019
-
Ingår i: Information Technology & People. - : Emerald. - 0959-3845. ; 32:3, s. 579-602
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose Faced with environments rife with technological uncertainties, software platforms have gained interest as enablers of innovative businesses and development processes. While extant research has focused on mature platforms, the authors know less about the early phases in a platform's life cycle. Drawing inspiration from the effectual perspective on entrepreneurship, the purpose of this paper is to further the understanding of how software platforms are established. Design/methodology/approach The authors develop a framework that describes four types of entrepreneurial awareness and then apply it to a qualitative case study of a platform that has emerged from the initial "creation" phase and is now in a period of rapid growth. Findings The study indicates that successful establishment of a software platform depends upon the provider's ability to integrate business acumen with technical proficiency and leverage these combined skills to ensure short-term viability and long-term relevance in the market. Originality/value The paper highlights the dependence of software platform establishment on the ability to enact both explorative and exploitative activity patterns, and embrace both strategic foresight and systemic insight cognitive patterns. The combined patterns of activity and cognition form four types of awareness, pertaining to markets, resources, technology and contexts.
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| 39. |
- Wang, Le, et al.
(författare)
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Retaining users after privacy invasions: The roles of institutional privacy assurances and threat-coping appraisal in mitigating privacy concerns
- 2019
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Ingår i: Information Technology and People. - 0959-3845. ; 32:6, s. 1679-1703
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The purpose of this paper is to facilitate understanding of how to mitigate the privacy concerns of users who have experienced privacy invasions. Design/methodology/approach Drawing on the communication privacy management theory, the authors developed a model suggesting that privacy concerns form through a cognitive process involving threat-coping appraisals, institutional privacy assurances and privacy experiences. The model was tested using data from an empirical survey with 913 randomly selected social media users. Findings Privacy concerns are jointly determined by perceived privacy risks and privacy self-efficacy. The perceived effectiveness of institutional privacy assurances in terms of established privacy policies and privacy protection technology influences the perceptions of privacy risks and privacy self-efficacy. More specifically, privacy invasion experiences are negatively associated with the perceived effectiveness of institutional privacy assurances. Research limitations/implications Privacy concerns are conceptualized as general concerns that reflect an individual’s worry about the possible loss of private information. The specific types of private information were not differentiated. Originality/value This paper is among the first to clarify the specific mechanisms through which privacy invasion experiences influence privacy concerns. Privacy concerns have long been viewed as resulting from individual actions. The study contributes to literature by linking privacy concerns with institutional privacy practice.
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