| 1. |
- Baggio, Rodolfo, et al.
(författare)
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Network science and e‑tourism
- 2018
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Ingår i: Information Technology & Tourism. - New York : Springer. - 1098-3058 .- 1943-4294. ; 20:1-4, s. 97-102
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Tidskriftsartikel (refereegranskat)
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| 2. |
- Eber, Zoe Fanni, et al.
(författare)
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Hyperlink network analysis of a multi destination region : The case of Halland, South Sweden
- 2018
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Ingår i: Information Technology & Tourism. - : Springer Science and Business Media LLC. - 1098-3058 .- 1943-4294. ; 20:1-4, s. 181-188
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Tidskriftsartikel (refereegranskat)abstract
- Over the past years, attention has been given to the relevance of network studies as an analytical tool to assess essential features of a tourism destination. This work analyzes the network of Halland County, a tourism destination in South Sweden. The study aims at enhancing the body of knowledge and the comprehension of the structural characterization of the tourism network, deriving indications for policy makers and local stakeholders in order to improve the effectiveness and efficiency of the regional tourism system. Tourism stakeholders’ websites were explored using hyperlink network analysis (Baggio, 2007; Raisi et al., 2017). Findings highlight the need for strengthened industry ties and contribute to the industry-wide discussion on exploring network topology as a key source of knowledge for destination management and development, respectively.
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| 3. |
- Fuchs, Matthias, et al.
(författare)
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Context-based adaptation of mobile applications in tourism
- 2010
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Ingår i: Information Technology & Tourism. - 1098-3058 .- 1943-4294. ; 12:2, s. 175-195
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Tidskriftsartikel (refereegranskat)abstract
- Mobile guides (based on PDAs, smart phones, or mobile phones) play an increasingly important role in tourism, giving tourists ubiquitous access to relevant information especially during their trip. Due to a more difficult access to mobile applications in a ubiquitous usage environment, based on time constraints, lighting conditions, bandwidth, etc., user acceptance of mobile applications strongly depends on the application adaptation to the concrete usage context. This article presents a framework for mobile applications in tourism, enabling a flexible implementation of adaptive, context-aware tourism applications. The framework especially provides approaches for user interface adaptation, content adaptation (recommendation), and interaction modality adaptation. The framework has been prototypically instantiated and evaluated in two different application scenarios, a city guide for the city of Innsbruck and a skiing guide for the ski resort DolomitiSuperski. Both application scenarios showed high usage rates and customer satisfaction and proved the applicability and effectiveness of the presented approach for developing adaptive mobile tourism applications.
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| 4. |
- Fuchs, Matthias, et al.
(författare)
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e-Business Adoption, Use and Value Creation : An Austrian Hotel Study
- 2009
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Ingår i: Information Technology & Tourism. - New York : Cognizant Communication Corp.. - 1098-3058 .- 1943-4294. ; 11:4, s. 267-284
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Tidskriftsartikel (refereegranskat)abstract
- The paper presents an approach which shows how contextual conditions, like infrastructural, organizational as well as environmental factors, determine e-Business adoption and use, what in turn, positively affects value creation processes in hotel businesses. The research is grounded in Innovation Diffusion Theory and is empirically based on surveys undertaken in the Austrian hotel sector. By referring to Zhu and Kraemer’s (2005) e-Business impact model data is analysed by linear structural equation models and logistic regression. Results show that e-Business adoption and related use intensity decisions in the hotel sector are affected by the availability of a modern ICT system, firm size as well as management’s conviction that core business processes are supported by information technologies and, that tourists and cooperation partners expect latest information technologies. It was further found that online platforms are the most important e-Business application for value creation in the 3-star hotel segment. By contrast, in the 4/5-star hotel segment a property management system, a website with booking functionality and e-mail marketing are crucial e-Business applications for value creation
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| 5. |
- Gellerstedt, Martin, 1966-, et al.
(författare)
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The impact of word of mouth when booking a hotel : could a good friend's opinion outweigh the online majority?
- 2019
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Ingår i: Information Technology & Tourism. - : Springer. - 1098-3058 .- 1943-4294. ; 21:3, s. 289-311
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Tidskriftsartikel (refereegranskat)abstract
- Online user generated reviews are transforming business and customer behavior and could have a major impact on sales. The primary aim of this study was to measure the impact of online reviews in comparison with the impact of a good friend's opinion. The question in focus was: to what extent could a single review made by a good friend compensate the opinion of the online majority? Subjects were randomly allocated to different versions of guest reviews of a fictive hotel: either constituting a positive or a negative online majority. After reading the reviews, respondents were asked about their booking intention. The respondents were also asked to re-evaluate booking intention given the additional information that a good friend has given a recommendation or an advice against booking the hotel. The study design was experimental and based on a survey which included 1319 respondents who were randomized to the different versions of guest reviews. The results showed that the overall valence of reviews is crucial for booking intention, also the latest two reviews were important even though the effect was much smaller. If the overall valence was negative the latest two reviews had no importance, no matter if these were positive or negative. But, if the overall valence was positive, then the booking intention could be diluted if the two latest reviews were negative. Concerning the primary aim of the study, it is concluded that a good friend’s word of mouth could outweigh the online majority. This means that a negative online majority could be outweigh by a good friend's recommendation and that a positive online majority could be outweigh by a goods friend's recommendation against booking the hotel.
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| 6. |
- Gretzel, Ulrike, et al.
(författare)
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e-Tourism beyond COVID-19 : a call for transformative research
- 2020
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Ingår i: Information Technology & Tourism. - : Springer Science and Business Media LLC. - 1098-3058 .- 1943-4294. ; 22, s. 187-203
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Tidskriftsartikel (refereegranskat)abstract
- This viewpoint article argues that the impacts of the novel coronavirus COVID-19 call for transformative e-Tourism research. We are at a crossroads where one road takes us to e-Tourism as it was before the crisis, whereas the other holds the potential to transform e-Tourism. To realize this potential, e-Tourism research needs to challenge existing paradigms and critically evaluate its ontological and epistemological foundations. In light of the paramount importance to rethink contemporary science, growth, and technology paradigms, we present six pillars to guide scholars in their efforts to transform e-Tourism through their research, including historicity, reflexivity, equity, transparency, plurality, and creativity. We conclude the paper with a call to the e-Tourism research community to embrace transformative research.
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| 7. |
- Gurel, Cetin, et al.
(författare)
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Coping with reintermediation : The case of SMHEs
- 2016
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Ingår i: Information Technology & Tourism. - : Springer Science and Business Media LLC. - 1098-3058 .- 1943-4294. ; 16:4, s. 375-392
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Tidskriftsartikel (refereegranskat)abstract
- The structure of hospitality distribution has experienced profound changeswithin the last few decades. With the evolution and spread of internet, a substantialnumber of consumers started to use electronic channels for hotel bookings.This has resulted in disintermediation of traditional offline travel agencies. Yet, ithas also initiated a new type of middleman to emerge and grow. Much powerfulthan its former version, online travel agencies (OTAs) bring about some benefits butalso challenges particularly for small and medium sized independent hotels(SMHEs). This paper focuses on the difficulties SMHEs face during this transformation.The characteristics of SMHEs, the evolution of channels and the role ofOTAs were discussed based on a qualitative study. 22 SMHE managers wereinterviewed about their perceptions of OTAs and challenges with reintermediation.Based on the data the challenges were grouped under; complexity, dependency,unfair competition and commodification. Solutions to complications of reintermediationfor SMHEs and directions for future research are suggested
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| 8. |
- Högberg, Karin, 1982-, et al.
(författare)
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Framing organizational social media : a longitudinal study of a hotel chain
- 2019
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Ingår i: Information Technology & Tourism. - : Springer Science and Business Media LLC. - 1098-3058 .- 1943-4294. ; 21:2, s. 209-236
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Tidskriftsartikel (refereegranskat)abstract
- The development of social media in the past decade has transformed the hospitality and tourism industry. There is, however, limited empirical research on how individual employees and groups of employees within organizations make sense of new technology, such as social media, over time. In this paper we focus on the individual and organizational level by exploring how hotel employees and managers make sense of organizational social media over a 4-year period. The perceived usefulness of social media is studied in an organizational setting by applying technological frames as a theoretical framework. The study is a longitudinal case study that includes time both during and after the implementation of social media in an international hotel chain in Europe. A total of 37 in-depth qualitative interviews were conducted at 14 hotels as well as additional observations on site and on social media platforms. The study contributes to existing literature by investigating organizational social media use over time.
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| 9. |
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| 10. |
- Höpken, Wolfram, et al.
(författare)
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Google Trends data for analysing tourists’ online search behaviour and improving demand forecasting : The case of Åre, Sweden
- 2019
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Ingår i: Information Technology & Tourism. - : Springer. - 1098-3058 .- 1943-4294. ; 21:1, s. 45-62
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Tidskriftsartikel (refereegranskat)abstract
- Accurate forecasting of tourism demand is of utmost relevance for the success oftourism businesses. This paper presents a novel approach that extends autoregressiveforecasting models by considering travellers’ web search behaviour as additionalinput for predicting tourist arrivals. More precisely, the study presents a methodwith the capacity to identify relevant search terms and time lags (i.e. time differencebetween web search activities and tourist arrivals), and to aggregate these timeseries into an overall web search index with maximal forecasting power on tourismarrivals. The proposed approach enables a thorough analysis of temporal relationshipsbetween search terms and tourist arrivals, thus, identifying patterns that reflectonline planning behaviour of travellers before visiting a destination. The study isconducted at the leading Swedish mountain destination, Åre, using arrival data andGoogle web search data for the period 2005–2012. Findings demonstrate the abilityof the proposed approach to outperform traditional autoregressive approaches, byincreasing the predictive power in forecasting tourism demand.
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| 11. |
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| 12. |
- Jannach, Dietmar, et al.
(författare)
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Constraint-based recommendation in tourism : A multi-perspective case study
- 2009
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Ingår i: Information Technology & Tourism. - New York : Cognizant Communication Corp.. - 1098-3058 .- 1943-4294. ; 11:2, s. 139-156
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Tidskriftsartikel (refereegranskat)abstract
- In many business-to-consumer (B2C) e-commerce scenarios, recommender systems (RS) have been shown to be valuable tools both for the online customer and the merchant. Such systems help customers find interesting items in large product assortments, increasing the chance of immediate online purchases and fostering long-term customer loyalty. However, standard technologies from classical RS application domains such as books and movies cannot be directly adopted in the tourism domain. This article presents a case study of a constraint-based RS that was integrated into a travel advisory system for an Austrian spa resort. The study analyzes the system and its environment from three perspectives. First, technological aspects of system development and maintenance are discussed; second, corresponding to the supplier’s view, the end user’s perspective is analyzed based on the findings of a study of the system’s usability and the perceived customer utility. Finally, the effectiveness of the system’s ability to positively affect user behavior is evaluated and discussed. The findings show that constraint-based RS not only help positively influence tourist behavior, but such systems can be built cost-effectively when using appropriate knowledge acquisition and maintenance tools.
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| 13. |
- Jannach, D., et al.
(författare)
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Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations
- 2014
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Ingår i: Information Technology and Tourism. - : Springer Science and Business Media LLC. - 1943-4294 .- 1098-3058. ; 14:2, s. 119-149
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Tidskriftsartikel (refereegranskat)abstract
- Travel websites and online booking platforms represent today's major sources for customers when gathering information before a trip. In particular, community-provided customer reviews and ratings of various tourism services represent a valuable source of information for trip planning. With respect to customer ratings, many modern travel and tourism platforms-in contrast to several other e-commerce domains-allow customers to rate objects along multiple dimensions and thus to provide more fine-granular post-trip feedback on the booked accommodation or travel package. In this paper, we first show how this multi-criteria rating information can help to obtain a better understanding of factors driving customer satisfaction for different segments. For this purpose, we performed a Penalty-Reward contrast analysis on a data set from a major tourism platform, which reveals that customer segments significantly differ in the way the formation of overall satisfaction can be explained. Beyond the pure identification of segment-specific satisfaction factors, we furthermore show how this fine-granular rating information can be exploited to improve the accuracy of rating-based recommender systems. In particular, we propose to utilize user- and object-specific factor relevance weights which can be learned through linear regression. An empirical evaluation on datasets from different domains finally shows that our method helps us to predict the customer preferences more accurately and thus to develop better online recommendation services. © 2014 Springer-Verlag Berlin Heidelberg.
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| 14. |
- Kim, Myung Ja, et al.
(författare)
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The influence of AI and smart apps on tourist public transport use : applying mixed methods
- 2024
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Ingår i: Information Technology & Tourism. - : Springer. - 1098-3058 .- 1943-4294. ; 26, s. 1-24
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this research is to examine the roles of benefits and awareness of AI, as well as the usefulness and knowledge of smart apps in shaping tourist public transport use in South Korea, considering senior and younger population segments and gender. This research utilizes a mixed-methods approach (partial least squares structural equation modeling (PLS-SEM), multigroup analysis (MGA), fuzzy-set Qualitative Comparative Analysis (fsQCA)), combining symmetric and asymmetric methods to explore the roles of AI and smart apps in influencing public transport usage among different age and gender groups for domestic tourism. The findings of this research provide key insights into the roles of AI and smart apps on tourist public transport usage, considering age and gender. Based on PLS-SEM, smart app usefulness was the most important for participating in public transport, followed by AI benefits and smart app knowledge. While the benefits of AI are necessary for seniors and males, the usefulness of smart apps is recognized by all ages and genders. The benefits of AI and usefulness of smart apps are sufficient for all ages and genders, but other input variables differ. The use of PLS-SEM, MGA, and fsQCA allow for the identification of complex causal relationships and configurations among the variables of interest, revealing the specific AI and smart app features that cater to the unique needs and preferences of different demographic groups.
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| 15. |
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| 16. |
- Lexhagen, Maria
(författare)
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The importance of value added services to support the customer search and purchase process on travel websites
- 2005
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Ingår i: Information Technology & Tourism. - 1098-3058 .- 1943-4294. ; 7:2, s. 119-135
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Tidskriftsartikel (refereegranskat)abstract
- This article explores one potential reason for the on-line tourism markets slower than expected growth rate. It investigates to what extent value added services provided by websites for tour operators and travel agencies are actually perceived as important by the customer in the search and purchase process. An adapted version of a consumer decision process model is used and the results are based on a web survey. The results show that most value added services are perceived to be most important in the search and/or purchase phase and that no value added services are perceived to be most important in the post consumption phase. Based on this it is suggested that travel websites should try and develop more value added services aimed at supporting the customer in the post consumption phase in order to build strong customer relationships and loyalty which may lead to continuous buying behaviour.
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| 17. |
- Rasinger, Jörg, 1978-, et al.
(författare)
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Information Search with Mobile Tourist Guides - A Survey of Usage Intention. In: Information Technology and Tourism
- 2007
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Ingår i: Information Technology & Tourism. - : Cognizant Communication Corporation. - 1098-3058 .- 1943-4294. ; 9:3/4, s. 177-194
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Tidskriftsartikel (refereegranskat)abstract
- As mobile tourist guides show huge potentials to support tourists’ information search, executives need to know which mobile systems characterized by which specific functionalities should be provided. The paper proposes an empirical approach combining qualitative and quantitative methods to deduce both, product definition and product marketing information related to mobile tourist guides, respectively. First, a methodology-mix combining qualitative (i.e. explorative survey, focus group interviews) and quantitative techniques (i.e. pilot study, expert interviews) responds to the question ‘Which services should be developed?’ Secondly, again in the pre-prototype phase and based on survey data (N = 705) ideal functionality compositions for promising tourist guides are deduced with regression analysis. Finally, based on technology acceptance theory (Venkatesh et al., 2003a) customer prejudices towards mobile tourist guides are identified. The obtained results support hypotheses indicating strong performance expectations and pronounced effort expectancies towards the deduced concepts designed to support information search by means of mobile tourist guides
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| 18. |
- Zanker, Markus, et al.
(författare)
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Automated semantic annotation of tourism resources based on geo-spatial data
- 2009
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Ingår i: Information Technology & Tourism. - New York; Sydney; Tokyo : Cognizant Communication Corp.. - 1098-3058 .- 1943-4294. ; 11:4, s. 341-354
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Tidskriftsartikel (refereegranskat)abstract
- Web 2.0 applications, now common in the tourism domain, make it easy to share travel related experiences and opinions, thus, leading to the creation of enormous amounts of user generated content. This type of tourist information must, however, be preprocessed by structuring and aggregating it in order to avoid overwhelming users. In this article we, therefore, propose a knowledge-based approach that exploits spatial proximity to annotate resources with qualitative semantic concepts for tourism products, such as proximity to a lake or opportunities for specific sporting activities. Finally, the article describes the successful prototypical implementation of the proposed technique and provides insight into a practical usage scenario
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| 19. |
- Fuchs, Matthias, et al.
(författare)
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Behavioural Intention to use mobile information services in tourism : The case of the tourist guide Dolomiti SuperSki
- 2011
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Ingår i: Information Technology and Tourism. - 1098-3058. ; 13:4, s. 285-307
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Tidskriftsartikel (refereegranskat)abstract
- Mobile information services show great potential both as an on-site information source for customers and as a communication and distribution channel for tourism providers. Although in nontourism domains the adoption rate of using mobile technologies has been growing exponentially, comparable figures are only moderate in travel and tourism. Moreover, relatively little research has been conducted to understand travelers' behavioral intention to use mobile technologies. thus, the article proposes a technology acceptance model which is especially designed for mobile information services in the tourism domain. the model is an extension of the Unified theory of Acceptance and Use of technology, and is empirically tested through laboratory-based usage data obtained from users evaluating a mobile tourist guide developed for the ski resort DolomitiSuperski. Structural equation modeling (SeM) revealed that hedonic quality and social influence are main drivers of the behavioral intention to use mobile technologies in tourism, while monetary transparency and price fairness emerged as major usage barriers.
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| 20. |
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