| 1. |
- Howcroft, Debra, et al.
(författare)
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Paradoxes of participatory practices : The Janus role of the systems developer
- 2003
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Ingår i: Information and organization. - 1471-7727 .- 1873-7919. ; 13:1, s. 1-24
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Tidskriftsartikel (refereegranskat)abstract
- This paper sets out on a political exploration of the paradoxes of participatory practices which are brought to the fore via the application of a critical framework. In addition, the worker participation literature is used to illuminate some of the contradictions of user participation in Information Systems Development. This approach places emphasis on the fundamentally conflictual nature of organizational relations. The set of resultant paradoxes which this phenomenon engenders is presented. One consequence of the conflictual nature of organizations is the antagonistic relations between end-users (employees) and sponsors of the system (managers). In this paper we highlight the contradictions entailed in the systems developer's role when intervening between the groups, attempting to enrol them into participation as well as develop a system that will deliver on the promises made on its behalf during the enrolment process. The analogy of the two-headed Roman god, Janus, is made in relation to the role of the systems developer, in order to emphasize the incompatibility of needs of organizational members. The paradoxes enumerated in the paper (namely: rhetoric of empowerment, rhetoric of involvement, exclusion of dissent, illusions of compatibility, and outcome of participation) are adjusted to the role of the Janus systems developer, revealing the latter to be a captive of these contradictions. Finally, some conclusions for future academic research and professional practice are drawn
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| 2. |
- Barrett, Michael, et al.
(författare)
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Bridging the research-practice divide : Harnessing expertise collaboration in making a wider set of contributions
- 2018
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Ingår i: Information and Organization. - : Elsevier Ltd. - 1873-7919 .- 1471-7727. ; 28:1, s. 44-51
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Tidskriftsartikel (refereegranskat)abstract
- Understanding how we develop research contributions which go beyond conversations in the academic field is an enduring challenge. While much has been written on the importance of academic-practitioner relationships in the research process more is needed on conceptualizing how we develop a wider set of contributions. In this paper, we call for researchers to be reflective as to how different forms of expertise can be drawn on during collaborative relationships to bridge the research – practice divide. We develop a framework which combines different levels of expertise with varying forms of academic-practitioner collaboration to widen the impact of our research. Four strategies are proposed by which academics may leverage their expertise in collaborative relationships with practitioners to develop Research Impact and Contributions To Knowledge (RICK). These include: maintaining critical distance, promoting deeper engagement, developing prescience, and achieving hybrid practices. We discuss implementation approaches for each of these RICK strategies and suggest writing genres to help increase engagement by practitioners in research contributions.
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| 3. |
- Ebbevi, David, et al.
(författare)
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Ignoring and collective passivity in relation to information systems : How actors avoided engagement with data about wait times in Swedish healthcare
- 2024
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Ingår i: Information and Organization. - 1471-7727 .- 1873-7919. ; 34:3
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Tidskriftsartikel (refereegranskat)abstract
- Although digital technology (DT) is often introduced with the aim of enhancing organizational knowledge transfer and learning, these aims often fail to materialize. The information systems (IS) literature attributes such unexpected outcomes to inappropriate technology design and implementation, as well as to overuse, misuse, and non-use of technology. However, we know little about how actors misuse or fail to use technology and data, thereby failing to acquire and act upon the knowledge necessary to achieve organizational learning. Leveraging the literature on strategic ignorance, we explore how actors expected to use technology for learning purposes justify their non-engagement with it. Studying an implementation of a DT with the purpose of facilitating organizational learning on basis of provided data in health care, we identify seven ignoring justifications through which the target users of the DT avoided key knowledge acquisition and knowledge-based action activities. These sensemaking behaviors accumulated to a state of collective passivity in relation to the DT. Our conceptualization contributes to and connects theories of organizational learning in the IS literature and strategic ignoring.
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| 4. |
- Eriksson, Owen, et al.
(författare)
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Preconditions for public sector e-infrastructure development
- 2013
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 23:3, s. 149-176
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Tidskriftsartikel (refereegranskat)abstract
- Interoperability in e-government has been recognized as a key factor in the quest of administrations at national, local and international level to achieve the provision of one-stop services to citizens and businesses. Interoperability in e-government should enable efficient information exchange between applications from different agencies with the help of IT-services. Interoperability in networked IT-service delivery is accomplished by e-infrastructures. However, knowledge of how to develop e-infrastructures in the public sector is still limited. In this paper we report a design science case study of the initial stage of the design of a public sector e-infrastructure in the social welfare sector, especially addressing the bootstrap problem, i.e. the initial problem of starting-up the development of an e-infrastructure. Six types of preconditions for the development of the e-infrastructure are examined and explained: legal, economical, organizational and the installed base of the as-is e-infrastructure consisting of technical, informational and contractual preconditions. From a design and action oriented perspective we claim that a basic understanding of the design context, within which the six types of preconditions have to be analyzed and understood, are essential for e-infrastructure development in an e-government context. The paper highlights the fundamental role of regulations as a precondition for the design, and the fundamental role of lawyers as designers of e-infrastructures in the public sector.
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| 5. |
- Essén, Anna, et al.
(författare)
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Data sustainability: Data governance in data infrastructures across technological and human generations
- 2023
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Ingår i: Information and Organization. - : Elsevier Ltd. - 1873-7919 .- 1471-7727. ; 33:1
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Tidskriftsartikel (refereegranskat)abstract
- The paper highlights the importance of data sustainability in the data infrastructures aimed at long-term knowledge discoveries. Data sustainability refers to data's capacity to endure across technological and human generations, and it problematizes the data governance literature from a temporal perspective. Existing work has already moved the literature from the organizational setting to more complex interorganizational settings, highlighting discrepancies between normative data governance models and organizational practices. We broaden this literature temporally by examining and outlining research directions for data sustainability from different meta-theoretical perspectives – evolutionary, relational, and durational. Data sustainability across technological and human generations navigates complementary and competing temporal demands: Data need to transition across socio-technical regimes over time, yet be embedded in social and material networks to be meaningful; historical and present data also must remain available and accessible in near and distant futures, for going back in time and seeing new data linkages and combinations. We argue that data sustainability is critical in ensuring progression in social and environmental sustainability. The paper contributes both to data governance and sustainability literatures. •Data sustainability refers to data's capacity to endure across technological and human generations.•Recent advances in digital technologies have created new opportunities but also competing challenges in terms of data sustainability.•Data may be locked in old socio-technical regimes and unable to transition to next socio-technical regimes; data may fail to translate within and get embedded into social and material networks; without continuing data investments, past data become inaccessible and lose meaning for the future.•Studies can advance data governance by addressing data sustainability challenges.
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| 6. |
- Henfridsson, Ola, et al.
(författare)
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Multi-Contextuality in Ubiquitous Computing : Investigating the Car Case through Action Research
- 2005
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Ingår i: Information and organization. - New York : Pergamon Press. - 1471-7727 .- 1873-7919. ; 15:2, s. 95-124
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Tidskriftsartikel (refereegranskat)abstract
- Ubiquitous computing envisions seamless access of mass-scale services over the multitude of contexts that users encounter in their everyday mobility. However, to be successful such computing must simultaneously be designed to provide transparent, integrated, and convenient support in localized use contexts. Thus, the issue of multi-contextuality makes the design of ubiquitous computing services and environments a challenging endeavor. While ubiquitous computing requires attention to the multi-contextuality of people’s mobile device use encompassing spatial, temporal, and social dimensions of mobility, the typical avenue for IS research studies has been the single context (e.g., team, organization, or inter-organizational).This paper reports on a grounded action research study with the objective of developing and testing design principles for handling multi-contextuality in an increasingly important ubiquitous computing environment – the car. Already supporting people’s everyday mobility and promising to provide ubiquitous availability of computing and communication infrastructure, the car is indeed a relevant setting for investigating the co-existence of different use contexts in ubiquitous computing. Contributing to the early stage of the ubiquitous computing research tradition, this paper not only empirically demonstrates that the car as a ubiquitous computing environment can improve the convenience of people’s everyday mobile device use by providing multi-contextual support. The paper also suggests our design principles and their associated socio-technical implications to be valid for other ubiquitous computing environments. Indeed, synchronizing fluid use patterns, scaling service manipulation, and signaling context-switches through awareness support lie at the heart of weaving ubiquitous computing environments conveniently into the fabric of people’s everyday mobility.
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| 7. |
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| 8. |
- Hultin, Lotta
(författare)
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On becoming a sociomaterial researcher: Exploring epistemological practices grounded in a relational, performative ontology
- 2019
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Ingår i: Information and Organization. - : Elsevier. - 1873-7919 .- 1471-7727. ; 29:2, s. 91-104
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Tidskriftsartikel (refereegranskat)abstract
- What is the role of the researcher in a world that is continuously enacted and reconfigured in sociomaterial practices, a world in which subject and object, structure and agency, body and mind, knower and known, are assumed to be ontologically inseparable? In this article, I explore this question by drawing on my own experiences of reconsidering essentialist and representationalist assumptions, and becoming a sociomaterial researcher. My exploration draws on my experiences of conducting a qualitative longitudinal case study at the Swedish Migration Board. Specifically, I show what it can mean to ‘invite materiality’ into interviews, examine the conditions of possibility to become in certain ways by tracing the genealogy of practices, and engage with data relationally rather than categorically. By accounting for my experience of working through these practices, I aim to develop and articulate an understanding of what the ontological position underlying a sociomaterialapproach implies for epistemology, and of how we can act (or, rather, intra-act) more creatively and responsibly as sociomaterial researchers. Moreover, I highlight differences in the kinds of knowledge that a sociomaterial approach grounded in relational and performative onto-epistemologies, as opposed to a socio-material approach, grounded in critical realism, produce about the unfolding of organizational practices—specifically, the practices unfolding in the reception area of the Swedish Migration Board. The paper contributes to the current debate on sociomaterial approaches, and in particular to the development of practices available to draw upon for researchers taking a sociomaterial approach.
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| 9. |
- Jonny, Holmström, 1968-
(författare)
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Recombination in digital innovation : Challenges, opportunities, and the importance of a theoretical framework
- 2018
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 28:2, s. 107-110
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Tidskriftsartikel (refereegranskat)abstract
- In this article I argue that the quest to establish digital innovation as a research domain is hindered by three challenges. As digital innovation research we are too often: a) reifying the agency of digital innovation actors; b) developing explanations of digital innovation detached from the specifics of digital technology, and c) developing overly specific explanations of digital innovation. I begin by providing a brief overview of the recombination perspective and considering why this perspective holds great appeal in the digital age. I then engage with Henfridsson et al.'s (2018) value spaces framework as a platform for framing value creation and value capture in relation to recombination in digital innovation. Next, I push Henfridsson et al.'s arguments one step further to discuss them in relation to what I consider to be the key challenges for digital innovation research. Illustrating with some of my own recent projects, I suggest that in order to fully address these challenges we need to (1) develop explanations of digital innovation acknowledging the complexity of sociomaterial interaction in digital innovation; (2) develop explanations of digital innovation building on the specifics of digital technology, and (3) develop explanations of digital innovation based on an oscillation between the specific and the general. The article concludes by pointing to future challenges and developments for digital innovation research.
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| 10. |
- Jonsson, Katrin, 1978-, et al.
(författare)
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Turn to the material : remote diagnostics and new forms of boundary-spanning
- 2009
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 19:4, s. 233-252
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Tidskriftsartikel (refereegranskat)abstract
- To learn and adapt, organizations engage widely in Information Technology (IT)-mediated boundary-spanning. This involves making sense of a swath of peripheral information made available by digital means so as to expand local knowledge. Prior research on boundary-spanning has paid scant attention to material differences between IT systems in enabling or constraining such activity. In this article, we argue that material features do matter: features afforded by IT systems have a significant impact on the form and content of boundary-spanning. We analyze material features and related affordances provided by remote diagnostics systems – a family of ubiquitous IT systems. These features allow remote diagnostics systems to collect, store, and continuously analyze data about the state of machinery and related production processes across space, time and organizational boundaries. Organizations use these systems to determine when maintenance intervention is needed, or to improve their production processes. Often, these systems are run by external service providers at remote sites, which become the new ears and the eyes of a focal organization’s production processes. Building on a longitudinal multi-site case study of two organizations, we explore the impacts of remote diagnostics systems on boundary-spanning. We observe that material features afforded by the remote diagnostics led the organizations to change their boundary-spanning in contradictory ways. On one hand, they reinforced existing boundaries. On the other hand, they crossed or cut down others, or created new ones. This suggests that the material features of these systems, when combined with new knowledge creation and sharing practices, within and between the local and the remote sites generate richer, multifaceted inter-organizational knowledge flows. We surmise that IT’s new material features will continue to significantly shape organizing logics that determine where and when organizational boundaries are drawn and crossed. Future boundary-spanning will increasingly be shaped by socio-technical assemblages brought together by increasingly pervasive IT capabilities.
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| 11. |
- Quattrone, Paolo, et al.
(författare)
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What is IT? : SAP, accounting, and visibility in a multinational organisation
- 2006
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Ingår i: Information and organization. - : Elsevier Ltd. - 1873-7919 .- 1471-7727. ; 16:3, s. 212-250
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Tidskriftsartikel (refereegranskat)abstract
- Recent work on Information Systems tries to reconcile the apparent homogeneity of Information Technologies (IT) with the heterogeneity of their use by recognising that users can render IT systems flexible and malleable. This paper advances theorisation of this apparent paradox by reflecting on the nature of IT, i.e. its ontology. Observations of an ERP (SAP) implementation in a large USA multi-national cast within Actor-Network Theory and Science and Technology Studies approaches help illustrate how an object like IT can possess diversity and heterogeneity whilst being a homogeneous and operative technology. The paper argues that IT appears homogeneous for it attracts and generates heterogeneous uses. This paradox is labelled ‘heteromogeneous’. An IT system is theorised as an absence which establishes a presence by mobilising and attracting other actors and technologies, in this instance accounting, seeking visibility in organisations. IT emerges from multiple and continuous translations involving customisations of SAP. Thus the definition of IT is neither stable nor singular across time and space, which enables IT and SAP to travel across organisations.
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| 12. |
- Richardson, H.J., et al.
(författare)
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The contradictions of CRM : A critical lens on call centres
- 2006
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 16:2, s. 143-168
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Tidskriftsartikel (refereegranskat)abstract
- This paper aims to explore the contradictions of CRM systems and their use in call centres and in doing so contribute to the literature on critical information systems research. By invoking a critical perspective our analysis shows significant contradictions between system objectives and outcomes in practice. With reference to the work of Pierre Bourdieu, a sociologist and critical social theorist, we highlight the powerful theoretical lens that his work can provide for information systems researchers. Using an empirical study which draws upon Bourdieu's key concepts of field, habitus, logic of practice and symbolic violence, we illustrate how these processes of contradiction operate at the local level in the context of the field.
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| 13. |
- Teigland, Robin, et al.
(författare)
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Balancing on a tightrope : Managing the boundaries of a firm-sponsored OSS community and its impact on innovation and absorptive capacity
- 2014
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727 .- 1873-7919. ; 24:1, s. 25-47
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Tidskriftsartikel (refereegranskat)abstract
- Realizing the innovation potential of OSS communities, firms now create or sponsor their own open source software (OSS) communities, generally as part of an open innovation strategy. However, maximizing the innovation capability of a sponsored OSS community is a challenging task since firms cannot rely on traditional hierarchical authority to control community members. Furthermore, a firm's efforts to manage its sponsored community may also impact the firm's absorptive capacity, or its ability to effectively absorb and leverage the valuable knowledge created by the community. Thus, the purpose of this article is to investigate two research questions: 1) How does the boundary management of a firm-sponsored OSS community impact the community's innovation capacity? and 2) How does the boundary management of a firm-sponsored OSS community impact the firm's absorptive capacity? Using the results from our qualitative analysis of eZ Systems and its successfully sponsored OSS community - eZ Publish we develop a theoretical model depicting how the boundary management of a firm-sponsored OSS community influences both the community's innovation capacity and the absorptive capacity of the firm. In addition, the results of our study highlight the central importance of an integrative IT platform in boundary management activities.
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| 14. |
- Westergren, Ulrika H, et al.
(författare)
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Exploring preconditions for open innovation : value networks in industrial firms
- 2012
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Ingår i: Information and organization. - : Pergamon Press. - 1471-7727 .- 1873-7919. ; 22:4, s. 209-226
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Tidskriftsartikel (refereegranskat)abstract
- The open innovation model embraces the purposive flow of internal and external ideas as a foundation for innovation and network formation. While the open innovation paradigm has been successfully applied in high-tech settings, there is a lack of research on adopters of open innovation in other settings. We describe a case study conducted in a process industry setting, focusing on the LKAB minerals group as it makes a transition from a closed to a more open innovation context by adopting remote diagnostics technology. This process has resulted in the creation of new value networks. By tracing the reasoning behind the organizational transformation and studying the technology used to carry it through, we seek to explore the preconditions for open innovation and provide insight into the role of IT in the process. Our findings show that adoption of the open innovation model is grounded in developing organizational environments that are conducive to innovation, including expertise in creating a culture for knowledge sharing, building a trustful environment, and a resourceful use of IT.
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| 15. |
- Westergren, Ulrika H., et al.
(författare)
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Partnering to create IT-based value : A Contextual Ambidexterity Approach
- 2019
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Ingår i: Information and organization. - : Elsevier. - 1471-7727 .- 1873-7919. ; 29:4
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Tidskriftsartikel (refereegranskat)abstract
- Going beyond the boundary of the firm and traditional notions of how IT contributes to value creation, scholars have started to investigate under what conditions, in what ways, and with which results firms can co-create IT-based value. However, we lack comprehensive insights into how firms can develop such collaborative partnerships and the types of value they create at different stages of the process.Using a qualitative case study, we analyze in detail how a mining company, a manufacturer of mining machinery, and an IT provider developed a joint venture over a ten-year period. Drawing on ambidexterity theory, we show how the three firms successfully built a context that encouraged alignment of interests and allowed the participants to adapt to emerging conditions as they collaborated to create IT-based value. Moreover, we uncover the different types of value they created over the various stages of developing the collaboration. As a result, we contribute to the literature on IT-based value co-creation with insights into how inter-firm collaboration can be developed to create different types of IT-based value. In addition, we advance contextual ambidexterity theory by demonstrating how it applies to developing new partnerships between firms.
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| 16. |
- Hultin, Lotta, et al.
(författare)
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Visualizing institutional logics in sociomaterial practices
- 2014
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Ingår i: Information and Organization. - : Elsevier: 24 months. - 1471-7727. ; 24:3, s. 129-155
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Tidskriftsartikel (refereegranskat)abstract
- This paper aims to deepen our understanding of the mechanisms underlying the mutual constitution of competing institutional logics and sociomaterial entanglements by combining a sociomaterial lens with the institutional logics perspective. We present findings from an interpretive, longitudinal case study at the emergency general surgery ward of a Nordic university hospital. By focusing our analysis on how sociomaterial affordances emerge through the implementation, use and continued development of digital and physical visualization boards, we show how these artifacts constitute an integral part of the operational staff's sensemaking and enactment of a new institutional logic. We make two contributions. First, we show how the perceived affordances of a technology are created from the experience of using several different technologies and how the rejection of one technology can simultaneously constitute another. Second, we show how visualization artifacts, entangled in sociomaterial practices, can shape individual focus of attention and thus facilitate the integration of a new institutional logic in operational practice. © 2014 Elsevier Ltd.
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| 17. |
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| 18. |
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| 19. |
- Teigland, Robin, et al.
(författare)
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Expanding the horizons of digital social networks: Mixing big trace datasets with qualitative approaches
- 2016
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Ingår i: Information and Organization. - : Elsevier: 24 months. - 1471-7727. ; 26:1-2, s. 1-12
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Tidskriftsartikel (refereegranskat)abstract
- The study of social networks has attracted much interest from the IS community in recent years, driven mainly by the accessibility of trace data that remain as a by-product of interactions conducted through technology-enabled platforms. Despite its rapidly growing influence, we have some concerns about the current trajectory of social network research in the IS field. Our purpose in this commentary piece is to accentuate for the new generation of social network researchers, who are au fait with mathematical techniques for analyzing massive digital datasets, how the combination of quantitative and qualitative approaches can enrich our understanding of networks. First we highlight how the social network perspective has contributed to our understanding of IS phenomena. Next we review mixed methods research in IS social network research. An agenda for future IS social network research is then presented where we suggest how qualitative approaches can best complement trace data in addressing focal social network questions. We conclude by discussing the challenges of conducting mixed method studies of digitally enabled social network.
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| 20. |
- Teigland, Robin, et al.
(författare)
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Transactive memory systems as a collective filter for mitigating information overload in digitally enabled organizational groups
- 2013
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Ingår i: Information and Organization. - : Elsevier. - 1471-7727. ; 23:3, s. 177-197
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Tidskriftsartikel (refereegranskat)abstract
- With the increasing processing power and plummeting costs of information and communication technologies, the ability of employees to ubiquitously access and disseminate information grows. However, emerging research shows that individuals are struggling to process information as fast as it arrives. The problem of information overload is a significant one for contemporary knowledge-intensive organizations because it can adversely affect productivity, decision making, and employee morale. To combat this problem, organizations often invest in technical solutions such as business intelligence software or semantic technologies. While such technical approaches can certainly aid in reducing information overload, less attention has been directed at understanding how collective behavior, and in particular transactive memory systems, might enhance the ability of organizations to cope with information overload. In this study, we ask whether (and, if so, how do) transactive memory systems act as a collective filter to enable organizational groups to mitigate the potential for information overload. We used social network analysis and interview evidence from the R&D departments of two high-technology firms in the life science industry and found that individuals spontaneously organized without any centralized control to create a collective filter. For example, we found that one set of individuals specialized in filtering external information into the group while another set specialized in filtering that information for internal use. We conclude by discussing the theoretical and practical implications of our findings.
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| 21. |
- Yetis-Larsson, Zeynep, et al.
(författare)
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Sharing my way to success: A case study on developing entrepreneurial ventures using social capital in an OSS community
- 2019
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Ingår i: Information and Organization. - : Elsevier: 24 months. - 1471-7727. ; 29:1, s. 23-40
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Tidskriftsartikel (refereegranskat)abstract
- While Open Source Software (OSS) communities provide opportunities for knowledge creation,we have a limited understanding of how entrepreneurs leverage OSS communities for their entrepreneurial ventures. Using social capital theory in a mixed methods case study, we compare entrepreneur and non-entrepreneur behaviors to investigate how entrepreneurs build social capital within an OSS community. This study shows that entrepreneurs differentiate themselves from non-entrepreneurs by focusing on cognitive and relational capital building activities, which in return makes it possible for them to leverage their social capital to influence and shape the environment in which they are operating. Our findings suggest that entrepreneurs strategically select which activities within the community to expend their limited resources on (e.g., developing code over participating in email conversations) and build their social capital more through their actions than through their words (e.g., showing their commitment to the community through code commits, bug fixes, and documentation). Given the liabilities of newness and smallness as well as other challenges faced by entrepreneurs, applying an open innovation strategy in OSS communities could be one approach where entrepreneurs, by developing and freely revealing their intellectual property to the community, share their way to success via OSSinfused entrepreneurial business ventures.
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| 22. |
- Young, Amber, et al.
(författare)
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Digital Organizing for Social Impact: Current Insights and Future Research Avenues on Collective Action, Social Movements, and Digital Technologies
- 2019
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727. ; 29:3
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Tidskriftsartikel (refereegranskat)abstract
- Digital technologies such as social media have drastically transformed the contexts and processes associated with collective action. New actors have gotten involved in efforts at changing the societal status quo, existing actors have adjusted to new ways of organizing digitally, and original forms of social movements have emerged and grown. All these developments do not, however, hold the potential for unequivocally positive societal impact. New forms of abuse and many unintended consequences have also multiplied. It is high time to take stock of the insights from current scholarship on these important issues. Here we bring together major findings from existing scholarship and introduce the papers of this special issue. We also propose an agenda for future research by highlighting ongoing debates and issues that require further consideration. Questions associated with the increasingly intricated participation of human and technological agents deserve attention, for instance. Careful considerations of the actual impact of digital organizing at different levels (e.g., individual, group, organization, society) also require further scholarship. We finally caution researchers to be ethical and to remain careful of the potential for use and misuse of their scholarship on these important and often polemical topics.
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