| 1. |
- Bassols-Gardella, Narcís, et al.
(författare)
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The perceived image of multi-asset tourist destinations: investigating congruence across different content types
- 2021
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Ingår i: Service Business. - : Springer Science and Business Media LLC. - 1862-8516 .- 1862-8508. ; 16:1, s. 57-75
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Tidskriftsartikel (refereegranskat)abstract
- Destination image has become a crucial topic in tourism studies. However, research has scarcely considered multiple online content sources when studying the image of destinations. This paper examines different types of user-generated content in order to evaluate whether and how this content reflects the evolution of a destination’s image, and its congruence therein. The research focuses on a multi-asset tourist destination, i.e., one which draws different market segments. The results show a relatively high degree in congruence and evolution of the destination’s attractions, but also questions bits of theories on communication congruence as well as attractions’ evolution theories.
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| 2. |
- Beheshti, Hooshang, et al.
(författare)
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The benefits of e-business adoption : an empirical study of Swedish SMEs
- 2007
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Ingår i: Service Business. - : Springer Science and Business Media LLC. - 1862-8516 .- 1862-8508. ; 1:3, s. 233-245
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Tidskriftsartikel (refereegranskat)abstract
- The global nature of business today and the advances in information and communications technologies have compelled corporations to employ emerging technologies in order to remain competitive. In recent years electronic business has been adopted by many corporations to improve operational efficiency, profitability, and to strengthen their competitive position. This study examines the impact of web-based e-business on the small and medium-size enterprises (SMEs) in Sweden. The analyses of data collected for this study provide valuable information to the executives of manufacturing and service SMEs. The findings show that the SMEs in the sample have benefited from e-business implementation in both operational and performance areas of their organization.
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| 3. |
- Crevani, Lucia, et al.
(författare)
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Innovation management in service firms : a research agenda
- 2011
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Ingår i: Service Business. - : Springer Science and Business Media LLC. - 1862-8516 .- 1862-8508. ; 5:2, s. 177-193
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Forskningsöversikt (refereegranskat)abstract
- This article suggests an agenda for further research on innovation management in service firms. It investigates differences and similarities between issues identified by previous academic research and issues brought up by practitioners within the area of innovation management in service firms. The results show that there are some major differences; for instance, researchers stress a need for formalized processes for development work, while practitioners focus on facilitating innovation in everyday operations. The main conclusion is that in order to bridge the gap between research and practice we would encourage further research on innovation in service firms to (1) conduct micro studies of innovation work, (2) view innovation in the context of everyday operations and (3) focus on co-workers' innovative potential.
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| 4. |
- Gaiardelli, Paolo, et al.
(författare)
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Product-service systems evolution in the era of Industry 4.0
- 2021
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Ingår i: Service Business. - : Springer. - 1862-8516 .- 1862-8508. ; 15:1, s. 177-207
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Tidskriftsartikel (refereegranskat)abstract
- Recent economic transformations have forced companies to redefine their value propositions, increasing traditional product offerings with supplementary services—the so-called Product-Service System (PSS). Among them, the adoption of Industry 4.0 technologies is very common. However, the directions that companies are undertaking to offer new value to their customers in the Industry 4.0 have not yet been investigated in detail. Based on a focus group, this paper contributes to this understanding by identifying the main trajectories that would shape a future scenario in which PSS and Industry 4.0 would merge. In addition, future research directions addressing (a) the transformation of the PSS value chain into a PSS ecosystem, (b) the transformation inside a single company towards becoming a PSS provider, and (c) the digital transformation of the traditional PSS business model are identified.
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| 5. |
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| 6. |
- Lindhult, Erik, et al.
(författare)
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Value logics for service innovation : practice-driven implications for service-dominant logic
- 2018
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Ingår i: Service Business. - : Springer. - 1862-8516 .- 1862-8508. ; 12:3, s. 457-481
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Tidskriftsartikel (refereegranskat)abstract
- Service-dominant logic (SDL) provides a conceptual understanding of and widens the view on value creation in service innovation for product-centric companies. However, empirical research linking SDL and service innovation is still limited albeit expanding. This study provides insights beyond existing discussions on product and service dimensions using the theoretical lens of the value logic perspective. More specifically, the purpose of this study is to examine how value can be understood, targeted, and created in the pursuit of service innovation by product-centric manufacturing companies. Building on a previous investigation of two multinational product-centric manufacturing companies, this paper identifies and develops a theoretical model to describe the space shift in service innovation with four different kinds of value logics, namely, product-based value logic, service-based value logic, virtual-based value logic, and systemic-based value logic. Using a digitalization-driven new service innovation, namely the My Control System, which is a web-based service delivery platform, this paper describes space shifts to enhance value through four value logics as efforts. Further, challenges associated with different value logics are described in terms of complexity traps and service gaps. The study also contributes to bridging the gap between SDL theory and practice by developing a midrange theoretical model for value creation as a specification and amendment to SDL that supports SDL-guided service innovation and servitization in practice.
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| 7. |
- Manca, Claudia, et al.
(författare)
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Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working
- 2018
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Ingår i: Service Business. - : Springer Berlin/Heidelberg. - 1862-8516 .- 1862-8508. ; 12:3, s. 525-550
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Tidskriftsartikel (refereegranskat)abstract
- The paper aims to provide a systematic overview of the barriers and enablers that contribute to the success or failure of collaborative workplaces initiatives aimed at fostering innovation in service companies. The study is based on semi-structured interviews with innovation managers, human resource managers and facility department executives from a sample of multi-national service companies. Its primary focus is on the workplace initiatives carried out in their Spanish subsidiaries. The paper contributes to the extant research by identifying a conceptual model for collaborative workplaces and by providing a systematic overview ofthe related barriers and enablers. From the interviews, these factors were organized within a framework usable by practitioners for analysis. This paper is of interest to companies that aim to design collaborative workplace strategies to justify associated investments. It can also provide their managers with guidelines to lead the company in the transition toward new ways of working based on higher employee collaborationand flexibility.
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| 8. |
- Osland Sandvik, Håkon, et al.
(författare)
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Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry
- 2022
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Ingår i: Service Business. - : Springer. - 1862-8516 .- 1862-8508. ; 16:2, s. 227-255
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Tidskriftsartikel (refereegranskat)abstract
- Transforming a traditional industry by adopting autonomous solutions is complex, generating paradoxical tensions on multiple aggregate levels. We undertake an in-depth case study of a leading maritime autonomous solutions provider and its ecosystem partners. We apply the paradox lens using thematic analysis. Our research contributes to the digital servitization literature by identifying six paradoxes inherent in the shift to autonomous solutions, nested in the micro, meso, and macro levels. We develop a multilevel framework of organizational paradoxes, delineating cascading effects of paradoxes across levels. We offer valuable insights for providers to integrate multilevel perspectives into the shift to autonomous solutions.
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| 9. |
- von Schéele, Fabian, 1954-, et al.
(författare)
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Predicting delays in service operations
- 2022
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Ingår i: Service Business. - : Springer. - 1862-8516 .- 1862-8508. ; 16, s. 211-216
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Tidskriftsartikel (refereegranskat)abstract
- Delays constitute a key challenge in the management of service operations, causing substantial quality and cost issues. Delays in one service event can cause delays in another service event and so on, which creates challenges in the management of complex services. Assuming a lower-triangular matrix formalism, we develop a novel approach to modelling such chains of delays in complex service operations such as health care and software development. This approach can enable service managers to identify, understand, predict and control delays. Our research provides a novel theoretical contribution to the literature on service delays.
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