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| 2. |
- Höckert, Emily, 1981-
(författare)
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Conference review : ‘Greetings from Palma’, 7th Critical Tourism Studies Conference, Palma de Mallorca, Spain, 25–29 June 2017
- 2018
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Ingår i: Hospitality & Society. - : Intellect Ltd.. - 2042-7913 .- 2042-7921. ; 8:2, s. 179-187
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- There I was sitting on my Airport-hotel-room’s balcony, gathering sunbeams and breathing warm Mallorca air. I had the world’s biggest smile on my face: it felt almost surreal to be on this island for a tourism conference. I had lived here eleven years ago when I studied tourism at The University of the Balearic Islands and worked at a hotel by the Palmanova beach. Well, it merits mention that during that time I did not only fall in love with Palma and the entire island, but also with a fellow exchange-student from Sweden. What else could I have done but smile; I was back in amazing Mallorca, reading the 7th Critical Tourism Studies’ (CTS) conference programme and getting more and more excited about the forthcoming four days of conferencing.
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| 3. |
- Jonsson, Ann-Sofie, 1983-, et al.
(författare)
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Performances of hospitality within restricted meal frames : An observational study of four hospital wards in Sweden
- 2021
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Ingår i: Hospitality & Society. - : Intellect Ltd.. - 2042-7913 .- 2042-7921. ; 11:1, s. 47-69
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Tidskriftsartikel (refereegranskat)abstract
- Hospitality is a social phenomenon expressing relationships between a host and a guest. This relationship can be seen in its most extreme form within a hospital setting, where the guest is a patient staying within an establishment where the core activity is not to provide the patient with food and drinks but to treat medical conditions. The aim of this study is therefore to explore how hospitality was performed by nursing staff and meal hosts in the dining room environments at four hospital wards and to explore the specific role of the room and its artefacts in facilitating or hindering acts of hospitality. In total, twenty non-participating observations were conducted across four wards within two Swedish hospitals. The dramaturgical theory proposed by Goffman was used as theoretical lens. Field notes were analysed in accordance with qualitative content analyses and yielded two overarching themes: (1) Hospitality and hospitableness through acts of caring and (2) The dining room environment’s potential to promote or hinder acts of hospitality. The findings suggest that the dining room environment facilitated timely service for the patients when the materiality within the room followed the principles of mise en place and included the constant presence of a staff member. This is seen as an important finding in relation to what needs to be addressed when planning hospital dining room environments and to the patients’ ability to consume a meal within a frame that acknowledges and assists the patients during their meals.
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- Prince, Solene
(författare)
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Volunteer tourism and the eco-village : Finding the host in the pedagogic experience
- 2019
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Ingår i: Hospitality & Society. - : Intellect. - 2042-7913 .- 2042-7921. ; 9:1, s. 71-89
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Tidskriftsartikel (refereegranskat)abstract
- The pedagogical dimension of volunteer tourism (VT) is often used to position volunteering as an alternative form of tourism. Many researchers seeking to understand the expansion and benefits of VT have approached the practice through the frameworks of transformative learning and global citizenship education. These forms of education have been criticized by pedagogy and tourism scholars alike as they reproduce an elitist neo-liberal system that positions the needs and desires of volunteers before those of host-community members. The case of Sólheimar eco-village, Iceland, is used to explore the role of the host-community during volunteer tourist experiences aimed at fostering global citizenship. While it is observed that the needs of volunteers are often prioritized, the community members of the eco-village are nonetheless significant actors in the transformative education process of these volunteers. The ability of community-members to provoke reflection amongst volunteers over their complex position as members (albeit transient) of an eco-village represents a form of learning based in critical thinking. By acknowledging the role of the host during VT encounters, researchers can avoid fixing the meaning of transformative learning and global citizenship in ways that reproduce volunteer-centric discourses.
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| 7. |
- Rossi, Eleonora, et al.
(författare)
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The 'CSR facade' of the hospitality industry : The importance of social responsibility in fighting sex trafficking and illegal sex purchases in hotels
- 2024
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Ingår i: Hospitality & Society. - : Intellect Ltd.. - 2042-7913 .- 2042-7921. ; 14:1, s. 69-92
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Tidskriftsartikel (refereegranskat)abstract
- Hotels are often regarded as (un)wittingly complicit in terms of sex traffickers using their facilities for illegal sex purchases. This article examines chain employees' experiences of individual social responsibility (ISR) and corporate social responsibility (CSR) in the interaction between hotels and three stakeholder groups (online booking channels; governmental and non -governmental organizations; and nearby hotels) in the fight against sex trafficking and illegal sex purchases. Employee perspectives were gathered through semi -structured interviews in Sweden and the Netherlands, two countries with distinctive prostitution legislation. The findings highlight that the hotel employees found tensions between ISR and CSR and the relationship with the external stakeholders challenging. What became apparent was that CSR is often a facade used to report back positive results to external stakeholders rather than CSR and ISR playing a proactive role in fighting sex trafficking and illegal sexual purchases. We conclude by arguing for the necessity to better understand the relationships between ISR and CSR within the hospitality industry and suggesting that there remains a need for better understandings of how CSR can work across industry stakeholders and within academic research in order to ensure actionable outcomes that make a difference.
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| 8. |
- Slavnic, Zoran, 1957-
(författare)
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‘Working in the ‘Bleak House’ : an autoethnographic study of ethnic segmentation, precarization and informalization in the London hotel industry’
- 2013
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Ingår i: Hospitality & Society. - : Intellect. - 2042-7913 .- 2042-7921. ; 3:1, s. 7-24
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Tidskriftsartikel (refereegranskat)abstract
- During the past three decades, the traditional model of the welfare state in advanced economies has been replaced successively by the neo-liberal economic and political model. As a result, global labour markets today are extensively characterized by precariousness, instability, insecurity, vulnerability, risk and, of course, increased exploitation. However, these processes have not affected all segments of the population or all sectors of the economy equally severely. Some groups and individuals, and certain sectors, have been affected worse and earlier than others. This article attempts to demonstrate this through a case study of labour conditions in the London hotel industry in the mid-1980s. Using the author's personal experience as an empirical point of departure, the article demonstrates how the precarious nature of the work, ethnic segmentation and informal economic arrangements that dominated the London hotel industry at that time were early signs of what were going to become the key characteristics of most economic sectors not only in London and the United Kingdom, but - today - globally.
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| 9. |
- Zampoukos, Kristina, et al.
(författare)
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The Tourism Labour Conundrum : Agenda for New Research in the Geography of Hospitality Workers
- 2011
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Ingår i: Hospitality & Society. - : Intellect Ltd.. - 2042-7913 .- 2042-7921. ; 1:1, s. 25-45
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Tidskriftsartikel (refereegranskat)abstract
- In this review, we argue that the study of tourism and hospitality labour geography must be re-addressed since it has, with few exceptions, only superficially been treated within the overall economic geography of tourism. Specifically, this past research has largely evaded the rigorous political economy approach advocated by many commentators over the last two decades. The resurrection of the labour theme is especially important since the tourism and hospitality sector is advocated as a significant job generator in many regions worldwide. However, jobs in this industry are often low-paid, low-skilled, temporary and/or part-time. These include the numerous lower-end employment positions within the hospitality sector where limited training appears to be the norm and long-term career opportunities are few. The hospitality workforce at this lower tier of the employment spectrum predominately consists of women, immigrants and young people. We argue that these individuals’ work is first and foremost reproductive; in other words, these hospitality workers’ tasks are associated with the housewife´s unpaid tasks within the home. Furthermore, staff turnover in this sector is notoriously high. Taken together this leads us to suggest a focus on the socio-spatial labour mobility and the division of labour from an intersectional perspective (sex, race and class) in an attempt to better understand the complex relations and processes at work expressed in a tourism and hospitality labour geography.
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| 10. |
- Baker, Hannah, et al.
(författare)
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Narratives of global citizenship, ethics and tourism : A Danish perspective
- 2019
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Ingår i: Hospitality and Society. - 2042-7913. ; 9:1, s. 9-30
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Tidskriftsartikel (refereegranskat)abstract
- This article explores global citizenship through the narratives of employees of a Danish travel-related NGO. Using a narrative approach, this article unravels how employees interpret their own identity and position themselves as global citizens. Findings reveal that participants' stories reinforce a strong sense of moral responsibility to both people and the planet. We also found that global citizenship is constructed through a highly abductive, internal conversation that individuals have crystallizing around their moral commitments, their social identity as defined by their legal citizenship, their political identity and perceived agency, and their travel and work-related experiences. The narrative approach highlights the fractal elements of participants' stories.
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| 11. |
- Nilsson, Jan-Henrik
(författare)
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Hospitality in Aviation: a genealogical study
- 2012
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Ingår i: Hospitality & Society. - 2042-7921. ; 2:1, s. 77-98
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Tidskriftsartikel (refereegranskat)abstract
- The aviation business has gone through a process of radical restructuring during the latest decades. De-regulation and fierce competition from low-cost carriers have put traditional flag carriers under pressure, resulting in falling fares. In this cost cutting process, service quality aboard has in many cases fallen at the same time as the glamorous image of aviation partly remains. This process has resulted in a number of contradictions. The purpose of this article is to make a genealogical investigation of hospitality in aviation, in order to explain how the performance and image of hospitality have developed over time and thereby shed some light over contemporary developments. It is argued that the service culture of passenger aviation has two historical roots; both of which developed in distinct social and institutional settings. Traditional scheduled aviation developed out of first class rail service and marine traditions coming from the passengers steam liners of the early 20th century. Low-cost aviation on the other hand developed out of the charter industry, which in turns goes back to tour operators using buses and coaches. These two traditions have shaped different sets of expectations and relations to service aboard an aircraft. This historic perspective builds on a combination of social, geographic, economic, institutional and technological factors influencing the development of hospitality in aviation.
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