| 1. |
- Aakhus, Mark, et al.
(författare)
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Symbolic Action Research in Information Systems : Introduction to the Special Issue
- 2014
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Ingår i: Management Information Systems Quarterly. - 0276-7783 .- 2162-9730. ; 38:4, s. 1187-1200
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- This special issue introduction explores the need to study information systems as symbolic action systems, defines broadly the research domain and related assumptions, notes the origins of this perspective, articulates its key lines of study, and discusses the state of the field in light of published research. The essay also positions the three papers of the special issue in the broader Information Systems (IS) discourse and notes their specific contribution in bridging so far unconnected streams of research and expanding research methods amenable to symbolic action research. This introductory essay furthermore observes some unique challenges in pulling together the special issue that invited the editors to combat against the tendency to approach communicative processes associated with information systems as primarily psychological processes. In closing we note several lines of inquiry that can strengthen future studies of symbolic action including better design theories, more flexible and open use of methods, and attentive use of rich traditions that inform symbolic action research in IS.
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| 2. |
- Ellinger, Eleunthia, Wong, et al.
(författare)
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Skin in the Game : The Transformational Potential of Decentralized Autonomous Organizations
- 2024
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Ingår i: MIS Quarterly: Management Information Systems. - : Management Information Systems Research Center. - 2162-9730 .- 0276-7783. ; 48:1, s. 245-272
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Tidskriftsartikel (refereegranskat)abstract
- Decentralized autonomous organizations (DAOs)—collectively owned human-machine systems deployed on a blockchain that self-govern through smart contracts and the voluntary contributions of autonomous community members—exhibit the potential to facilitate collective action in managing digital commons. Yet the promise of decentralization and collective action is difficult to sustain. To this end, this paper critically examines the transformational potential of DAOs in the case of decentralized finance. Using a polycentric governance lens, we contribute to the literature on technology-enabled forms of organizing with a model explaining the transformational potential of DAOs to facilitate collective action in digital commons. Our study highlights that (1) DAOs are a new form of organizing enabled by blockchain technology in which individuals are free to pursue their objectives within a general system of rules enforced by smart contracts, (2) collective action for managing digital commons can be sustained through a set of three mechanisms—sustained participation, collective direction, and scaled organizing, and (3) DAOs tend to strike a balance between centralized and fully decentralized or community-based governance by implementing a polycentric governance system involving a combination of human and machine agency that creates skin in the game.
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| 3. |
- Kohler, Thomas, et al.
(författare)
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Co-Creation In Virtual Worlds : The Design Of The User Experience
- 2011
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Ingår i: Management Information Systems Quarterly. - 0276-7783 .- 2162-9730. ; 35:3, s. 773-788
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Tidskriftsartikel (refereegranskat)abstract
- Emerging virtual worlds, such as the prominent Second Life, offer unprecedented opportunities for companies to collaborate with co-creating users. However, pioneering corporate co-creation systems fail to attract a satisfying level of participation and engagement. The experience users have with the co-creation system is the key to making virtual places a vibrant source of great connections, creativity, and co-creation. While prior research on co-creation serves as a foundation for this work, it does not provide adequate guidance on how to design co-creation systems in virtual worlds. To address this shortcoming, a 20-month action research project was conducted to study the user's experience and to identify design principles for virtual co-creation systems. In two action research cycles, a virtual co-creation system called Ideation Quest was created, deployed, evaluated, and improved. The study reveals how to design co-creation systems and enriches research on co-creation to fit the virtual world context. Practitioners receive a helpful framework to leverage virtual worlds for co-creation.
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| 4. |
- Leidner, D. E., et al.
(författare)
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THE CARE THEORY OF DIGNITY AMID PERSONAL DATA DIGITALIZATION
- 2021
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Ingår i: Mis Quarterly. - : MIS Quarterly. - 0276-7783 .- 2162-9730. ; 45:1, s. 343-370
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Tidskriftsartikel (refereegranskat)abstract
- With the rapidly evolving permeation of digital technologies into everyday human life, we are witnessing an era of personal data digitalization. Personal data digitalization refers to the sociotechnical encounters associated with the digitization of personal data for use in digital technologies. Personal data digitalization is being applied to central attributes of human life-health, cognition, and emotion-with the purported aim of helping individuals live longer, healthier lives endowed with the requisite cognition and emotion for responding to life situations and other people in a manner that enables human flourishing. A concern taking hold in manifold fields ranging from IT, bioethics, and law, to philosophy and religion is that as personal data digitalization permeates ever more areas of human existence, humans risk becoming artifacts of technology production. This concern brings to center stage the very notion of what it means to be human, a notion encapsulated in the term human dignity, which broadly refers to the recognition that human beings possess intrinsic value and, as such, are endowed with certain rights and should be treated with respect. In this paper, we identify, describe, and transform what we know about personal data digitalization into a higher order theoretical structure around the concept of human dignity. The result of our analysis is the CARE (claims, affronts, response, equilibrium) theory of dignity amid personal data digitalization, a theory that explains the relationship of personal data digitalization to human dignity. Building upon the CARE theory as a foundation, researchers in a variety of IS research streams could develop mid-range theories for empirical testing or could use the CARE theory as an overarching lens for interpreting emerging IS phenomena. Practitioners and government agencies can also use the CARE theory to understand the opportunities and risks of personal data digitalization and to develop policies and systems that respect the dignity of employees and citizens.
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| 5. |
- Lindgren, Rikard, et al.
(författare)
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Design principles for competence management systems : A synthesis of an action research study
- 2004
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Ingår i: Management Information Systems Quarterly. - : University of Minnesota, MIS Research Center. - 0276-7783 .- 2162-9730. ; 28:3, s. 435-472
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Tidskriftsartikel (refereegranskat)abstract
- Even though the literature on competence in organizations recognizes the need to align organization level core competence with individual level job competence, it does not consider the role of information technology in managing competence across the macro and micro levels. To address this shortcoming, we embarked on an action research study that develops and tests design principles for competence management systems. This research develops an integrative model of competence that not only outlines the interaction between organizational and individual level competence and the role of technology in this process, but also incorporates a typology of competence (competence-in-stock, competence-in-use, and competence-in-the-making). Six Swedish organizations participated in our research project, which took 30 months and consisted of two action research cycles involving numerous data collection strategies and interventions such as prototypes. In addition to developing a set of design principles and considering their implications for both research and practice, this article includes a self-assessment of the study by evaluating it according to the criteria for canonical action research.
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| 6. |
- Lindgren, Rikard, et al.
(författare)
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The Dialectics Of Technology Standardization
- 2021
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Ingår i: Management Information Systems Quarterly. - 0276-7783 .- 2162-9730. ; 45:3, s. 1187-1212
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Tidskriftsartikel (refereegranskat)abstract
- Technology standardization unfolds as a dialectic process marked by paradoxical tensions. However, standardization research has yet to provide a dialectic analysis of how tensions and management responses interact recursively over time, and with what effect. In this paper, we apply dialectics to analyze an action research study of a Swedish initiative that developed and diffused a technology standard to facilitate the integration of disparate IT systems in road haulage firms. Drawing on the technology standardization literature and our empirical analysis, we engage in midrange theorizing to capture the recursive dynamics through which standard-setters construct and respond to manifestations of three latent tensions: development versus diffusion activities, private versus public interests, and local versus global solutions. Our resulting dialectic theorizing explicates how standard-setters bring these latent tensions into being; how they construct salient tensions through the oppositional logics of polarization, complementarity, and mutuality; how they manage these tensions through splitting, integrating, and suspension responses; and how consequential functional, architectural, and organizational standardization outcomes produce a new social order in which new tensions emerge. These theoretical insights contribute to both the technology standardization and dialectics literatures.
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| 7. |
- Lindgren, Rikard, 1973, et al.
(författare)
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THE DIALECTICS OF TECHNOLOGY STANDARDIZATION
- 2021
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Ingår i: Mis Quarterly. - : MIS Quarterly. - 0276-7783 .- 2162-9730. ; 45:3, s. 1187-1212
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Tidskriftsartikel (refereegranskat)abstract
- Technology standardization unfolds as a dialectic process marked by paradoxical tensions. However, standardization research has yet to provide a dialectic analysis of how tensions and management responses interact recursively over time, and with what effect. In this paper, we apply dialectics to analyze an action research study of a Swedish initiative that developed and diffused a technology standard to facilitate the integration of disparate IT systems in road haulage firms. Drawing on the technology standardization literature and our empirical analysis, we engage in midrange theorizing to capture the recursive dynamics through which standard-setters construct and respond to manifestations of three latent tensions: development versus diffusion activities, private versus public interests, and local versus global solutions. Our resulting dialectic theorizing explicates how standard-setters bring these latent tensions into being; how they construct salient tensions through the oppositional logics of polarization, complementarity, and mutuality; how they manage these tensions through splitting, integrating, and suspension responses; and how consequential functional, architectural, and organizational standardization outcomes produce a new social order in which new tensions emerge. These theoretical insights contribute to both the technology standardization and dialectics literatures.
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| 8. |
- Mårtensson, Pär, et al.
(författare)
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Dialogical Action Research at Omega Corporation
- 2004
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Ingår i: MIS quarterly : management information systems. - : JSTOR. - 2162-9730 .- 0276-7783. ; 28:3, s. 507-536
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Tidskriftsartikel (refereegranskat)abstract
- In dialogical action research, the scientific researcher does not "speak science" or otherwise attempt to teach scientific theory to the real-world practitioner, but instead attempts to speak the language of the practitioner and accepts him as the expert on his organization and its problems. Recognizing the difficulty that a practitioner and a scientific researcher can have in communicating across the world of science and the world of practice, dialogical action research offers, as its centerpiece, reflective one-on-one dialogues between the practitioner and the scientific researcher, taking place periodically in a setting removed from the practitioner's organization. The dialogue itself serves as the interface between the world of science, marked by theoria and the scientific attitude, and the world of the practitioner, marked by praxis and the natural attitude of everyday life. The dialogue attempts to address knowledge heterogeneity, which refers to the different forms that knowledge takes in the world of science and the world of practice, and knowledge contextuality, which refers to the dependence of the meaning of knowledge, such as a scientific theory or professional expertise, on its context. In successive dialogues, the scientific researcher and the practitioner build a mutual understanding, including an understanding of the organization and its problems. The scientific researcher, based on one or more of the scientific theories in her discipline, formulates and suggests one or more actions for the practitioner to take in order to solve or remedy a problem in his organization. Dialogical action research recognizes that the practitioner's experience, expertise, and tacit knowledge, or praxis, largely shapes how he understands the suggested actions and appropriates them as his own. Upon returning to his organization, he takes one or more of the suggested actions, depending on his reading of the situation at hand. The reactions or responses of the problem to the actions or stimuli of the practitioner would embody, in the practitioner's eyes, success or failure in solving or remedying the problem and, in the scientific researcher's eyes, evidence confirming or disconfirming the theory on which the action was based. The scientific researcher may then suggest, based on her theories, additional actions, hence initiating another cycle of action and learning. To illustrate dialogical action research, this paper reconstructs some dialogues between an information systems researcher and a managing director at a European company called Omega Corporation.
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| 9. |
- Olsson Holmström, Helena, 1975, et al.
(författare)
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Two-Stage Offshoring : An Investigation of the Irish Bridge
- 2008
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Ingår i: Management Information Systems Quarterly. - 0276-7783 .- 2162-9730. ; 32:2, s. 257-279
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Tidskriftsartikel (refereegranskat)abstract
- This paper investigates two-stage offshoring as experienced by the Irish sites of two large global companies, headquartered in the United States, with significant software development operations. As part of these companies, the Irish sites act as a bridge in their offshoring arrangements: While the United States sites offshore work to Ireland, the Irish sites offshore work further to India and, hence, have experience of being both customer and vendor in two-stage offshore sourcing relationships. Using a framework derived from relational exchange theory (RET), we conducted multiple case study research to investigate and develop an initial theoretical model of the implementation of this two-stage offshoring bridge model. Our study shows that while both companies act as bridges in two-stage offshoring arrangements, their approaches differ in relation to (1) team integration, (2) organizational level implementation, and (3) site hierarchy. Although, there are opportunities afforded by the bridge model at present, the extent to which these opportunities will be viable into the future is open to question. As revealed in our study, temporal location seems to favor a bridge location such as Ireland, certainly with United States–Asian partners. However, location alone will not be enough to maintain position in future two-stage offshoring arrangements. Furthermore, our research supports the view that offshoring tends to progress through a staged sequence of progressively lower cost destinations. Such a development suggests that two-stage offshoring, as described in this paper, will eventually become what we would term multi-stage offshoring.
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| 10. |
- Sandberg, Johan, 1981-, et al.
(författare)
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Digitization and Phase Transitions in Platform Organizing Logics : Evidence from the Process Automation Industry
- 2020
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Ingår i: Management Information Systems Quarterly. - : Management Information Systems Research Center. - 0276-7783 .- 2162-9730. ; 44:1, s. 129-153
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Tidskriftsartikel (refereegranskat)abstract
- This paper draws on complex adaptive systems (CAS) theory to explore the transformation of an analog automation product platform as it was infused with extensive and deepening digital capacities over a 40-year period. Our case demonstrates how the deepening digitization of components and functions drives complexity by connecting the platform to multiple social and technical settings and producing new interactions and information exchanges. The increased connectivity and dynamism invited unexpected and significant architectural and organizational shifts that moved the platform toward an ecosystem-centered organizing logic. CAS theory and its notion of constrained generating procedures (CGPs) are used to analyze how new connections and interactions produced a multilevel and nonlinear change in the platform organization. We offer two main contributions. First, we provide a novel empirical analysis of how product platform digitization leads to phase transitions and show the mediating role of three mechanisms in this process treated as CGPs: interaction rules, design control, and stimuli-response variety. Second, we demonstrate the multilevel and recursive nature of digitally driven growth in physical product platforms.
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| 11. |
- Sein, Maung, et al.
(författare)
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Action Design Research
- 2011
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Ingår i: Management Information Systems Quarterly. - : Management Information Systems Research Center. - 0276-7783 .- 2162-9730. ; 35:1, s. 37-56
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Tidskriftsartikel (refereegranskat)abstract
- Design research (DR) positions information technology artifacts at the core of the Information Systems discipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attention to its shaping by the organizational context. Consequently, existing DR methods focus on building the artifact and relegate evaluation to a subsequent and separate phase. They value technological rigor at the cost of organizational relevance, and fail to recognize that the artifact emerges from interaction with the organizational context even when its initial design is guided by the researchers’ intent. We propose action design research (ADR) as a new DR method to address this problem. ADR reflects the premise that IT artifacts are ensembles shaped by the organizational context during development and use. The method conceptualizes the research process as containing the inseparable and inherently interwoven activities of building the IT artifact, intervening in the organization, and evaluating it concurrently. The essay describes the stages of ADR and associated principles that encapsulate its underlying beliefs and values. We illustrate ADR through a case of competence management at Volvo IT.
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| 12. |
- Sein, Maung, et al.
(författare)
-
Action Design Research
- 2011
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Ingår i: MIS Quarterly: Management Information Systems. - 0276-7783 .- 2162-9730. ; 35:1, s. 37-56
-
Tidskriftsartikel (refereegranskat)abstract
- Design research (DR) positions information technology artifacts at the core of the Information Systemsdiscipline. However, dominant DR thinking takes a technological view of the IT artifact, paying scant attentionto its shaping by the organizational context. Consequently, existing DR methods focus on building the artifactand relegate evaluation to a subsequent and separate phase. They value technological rigor at the cost oforganizational relevance, and fail to recognize that the artifact emerges from interaction with theorganizational context even when its initial design is guided by the researchers’ intent. We propose action design research (ADR) as a new DR method to address this problem. ADR reflects the premise that IT artifacts are ensembles shaped by the organizational context during development and use. Themethod conceptualizes the research process as containing the inseparable and inherently interwoven activitiesof building the IT artifact, intervening in the organization, and evaluating it concurrently. The essay describesthe stages of ADR and associated principles that encapsulate its underlying beliefs and values. We illustrate ADR through a case of competence management at Volvo IT.
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| 13. |
- Trantopoulos, Konstantinos, et al.
(författare)
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External knowledge and information technology: Implications for process innovation performance
- 2017
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Ingår i: MIS Quarterly: Management Information Systems. - 0276-7783 .- 2162-9730. ; 41:1, s. 287-300
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Tidskriftsartikel (refereegranskat)abstract
- Prior research highlights the vital role of information technology (IT) for innovation in firms. In this paper, we draw on the knowledge-based view of the firm to investigate how search in external knowledge sources and information technology for knowledge absorption jointly influence process innovation performance. Our model is tested on a nine-year panel (2003–2011) of Swiss firms from a wide range of manufacturing industries. Using instrumental variables, and disaggregating by type of IT, we find that data access systems and network connectivity hold very different potential for the effective absorption of external knowledge, and the subsequent realized economic gains from process innovation. Against the backdrop of today’s digital transformation, our findings demonstrate how firms should coordinate strategies for sourcing external knowledge with specific IT investments in order to improve their innovation performance.
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| 14. |
- Ågerfalk, Pär, et al.
(författare)
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Outsourcing to an Unknown Workforce : Exploring Opensourcing as an Offshore Sourcing Strategy
- 2008
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Ingår i: Management Information Systems Quarterly. - 0276-7783 .- 2162-9730. ; 32:2, s. 385-409
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Tidskriftsartikel (refereegranskat)abstract
- This paper presents a psychological contract perspective on the use of the open source development model as a global sourcing strategy—opensourcing, as we term it here—whereby commercial companies and open source communities collaborate on development of software of commercial interest to the company. Building on previous research on information systems outsourcing, a theoretical framework for exploring the opensourcing phenomenon is derived. The first phase of the research concerned qualitative case studies involving three commercial organizations (IONA Technologies, Philips Medical Systems and Telefonica) that had "liberated" what had hitherto been proprietary software and sought to grow a global open source community around their product. We followed this with a large-scale survey involving additional exemplars of the phenomenon. The study identifies a number of symmetrical and complementary customer and community obligations that are associated with opensourcing success. We also identify a number of tension points on which customer and community perceptions tend to vary. Overall the key watchwords for opensourcing are openness, trust, tact, professionalism, transparency, and complementariness: The customer and community need to establish a trusted partnership of shared responsibility in building an overall opensourcing ecosystem. The study reveals an ongoing shift from OSS as a community of individual developers to OSS as a community of commercial organizations, primarily small- to medium-sized enterprises. It also reveals that opensourcing provides ample opportunity for companies to headhunt top developers, hence moving from outsourcing to a largely unknown OSS workforce toward recruitment of developers from a global open source community whose talents have become known as a result of the opensourcing experience.
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| 15. |
- Baygi, Reza Mousavi, et al.
(författare)
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Everything flows: Studying continuous Socio/Technological Transformation in a fluid and dynamic digital world
- 2021
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Ingår i: MIS Quarterly. - : University of Minnesota, Management Information Systems Research Center. - 0276-7783. ; 45:1, s. 423-452
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Tidskriftsartikel (refereegranskat)abstract
- Ongoing digital innovations are transforming almost every aspect of our contemporary societies rendering our lives and work evermore fluid and dynamic. This paper is an invitation to likewise remake our theorizing of socio-technological transformation by shifting from actor-centric orientations toward a flow-oriented approach and vocabulary. Such a shift from actors to the flows of action allows us to offer an innovative theory of socio-technological transformation that does not rely on self-contained actors or technologies as originators of transformation. To do this, we turn to the work of social anthropologist Tim Ingold to advance a theoretical vocabulary of flowing lines of action and their correspondences. We expound three modalities of correspondence, namely: timing, attentionality, and undergoing, which together explain the dynamics of creation, sensing, and actualization of (trans)formative possibilities for action along socio-technological flows. We demonstrate the application and utility of this vocabulary through an empirical illustration and show how it reveals novel insights for research vis-a-vis existing theoretical alternatives. Finally, we outline the implications of our approach for research and suggest some guiding principles for studying and theorizing digital phenomena through this orientation. In addition to theory, our vocabulary also provides practitioners an alternative approach on managing digital transformation-one that emphasizes cultivating favorable conditions under which transformative possibilities can be created, sensed, and actualized at timely moments. As such, we invite both scholars and practitioners to engage with our approach to develop novel ways of understanding, theorizing, and engaging with socio-technological phenomena along our increasingly fluid and dynamic digital world.
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| 16. |
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| 17. |
- Eaton, Ben, et al.
(författare)
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Distributed Tuning of Boundary Resources : The Case of Apple’s iOS Service System
- 2015
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Ingår i: MIS Quarterly. - Minneapolis, MN : M I S Research Center. - 0276-7783. ; 39:1, s. 217-243
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Tidskriftsartikel (refereegranskat)abstract
- The digital age has seen the rise of service systems involving highly distributed, heterogeneous, and resource-integrating actors whose relationships are governed by shared institutional logics, standards, and digital technology. The cocreation of service within these service systems takes place in the context of a paradoxical tension between the logic of generative and democratic innovations and the logic of infrastructural control. Boundary resources play a critical role in managing the tension as a firm that owns the infrastructure can secure its control over the service system while independent firms can participate in the service system. In this study, we explore the evolution of boundary resources. Drawing on Pickering’s (1993) and Barrett et al.’s (2012) conceptualizations of tuning, the paper seeks to forward our understanding of how heterogeneous actors engage in the tuning of boundary resources within Apple’s iOS service system. We conduct an embedded case study of Apple’s iOS service system with an in-depth analysis of 4,664 blog articles concerned with 30 boundary resources covering 6 distinct themes. Our analysis reveals that boundary resources of service systems enabled by digital technology are shaped and reshaped through distributed tuning, which involves cascading actions of accommodations and rejections of a network of heterogeneous actors and artifacts. Our study also shows the dualistic role of power in the distributed tuning process.
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| 18. |
- Essén, Anna, et al.
(författare)
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How technology-afforded practices at the micro-level can generate change at the field level : Theorizing the recursive mechanism actualized in Swedish rheumatology 2000-2014
- 2019
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Ingår i: MIS Quarterly. - : University of Minnesota, Management Information Systems Research Center. - 0276-7783. ; 43:4, s. 1155-1176
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Tidskriftsartikel (refereegranskat)abstract
- The information systems literature has paid a great deal of attention to how macro-level structures shape local technology enactments. Less research has focused on the mutual shaping of situated technology enactments and such extra-organizational structures. This study explores how technology-afforded human action at the micro-level may transform field-level social structures and thus generate institutional change. We use a critical realist approach and institutional logics lens and draw on empirical data about the development and implementation of an e-health service in Swedish rheumatology between 2000 and 2014. We identify a recursive mechanism consisting of three recursive practices-material reconstruction, discursive reconstruction, and emergent use-that fostered a shift in the field's constellation of institutional logics, moving from a competitive to an additive relationship between logics.
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| 19. |
- Mähring, Magnus, et al.
(författare)
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Control configuration and control enactment in information systems projects: Review and expanded theoretical framework
- 2016
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Ingår i: MIS Quarterly. - : University of Minnesota, Management Information Systems Research Center. - 0276-7783. ; 40:3, s. 741-774
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Tidskriftsartikel (refereegranskat)abstract
- The control of information systems (IS) projects is a key activity for deployment of information technology (IT) resources and ultimately for value creation through IT. For the last 20 years, research on IS project control has grown to cover a wide range of aspects and issues, including control modes, amounts, and portfolios, control in internal and outsourced settings, and control antecedents, consequences, and dynamics. There is an important theoretical and practical impetus for this research, since the nature of IS projects creates specific and challenging conditions for control, and since control research in neighboring disciplines often neglects temporary endeavors such as projects. In this study, we provide a systematic review and synthesis of the literature and develop an expanded theoretical framework for IS project control with supporting conjectures. Our review reveals that existing research primarily studies the contextual antecedents and performance consequences of control modes and amounts, and thus focuses on control portfolio configurations (what). In contrast, prior research largely neglects control enactment, that is, how the controller interacts with the controllee to put the portfolio of controls into practice. Our expanded framework points to the importance of studying control portfolio configurations and control enactment (in terms of control style and control congruence) in combination, in order to better understand IS project control effectiveness. Expanding the toolbox of concepts available to IS researchers, our framework helps resolve existing research gaps and inconsistencies, and opens up new avenues for future research on the control of IS projects.
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| 20. |
- Selander, Lisen, 1979, et al.
(författare)
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Digital Action Repertoires and Transforming a Social Movement Organization
- 2016
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Ingår i: Mis Quarterly. - 0276-7783. ; 40:2
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Tidskriftsartikel (refereegranskat)abstract
- An emerging research agenda focuses on social media's influence on political activism. Specific attention has recently been paid to digital social movement organizing and action repertoire development. The literature acknowledges the changing face of activism at the movement level, but little is known about the relationship between social movement organizations (SMOs) and digital action repertoires. Understanding this relationship is critical because strong adherence to values is at the heart of establishing action repertoires with legitimacy and persistence. In this paper, we rely on a two-year longitudinal study of the Swedish affiliate of Amnesty International. We examine the transformation in engagement and interaction that followed the organization's introduction of new action repertoires. Drawing on resource mobilization theory and the collective action space model, we elaborate how new action repertoires both stabilized and challenged the values of the SMO, as well as gradually broadened the interactions of supporters and deepened their modes of engagement. We offer a value-based model on the antecedents and effects of new action repertoires from the SMO perspective. The empirical findings and the model build new theory on social media and digital activism at the organizational level, complementing the predominant movement level research in the extant literature.
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| 21. |
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| 22. |
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