| 1. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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The elusive nature of user needs in existing information systems literature
- 2007
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Ingår i: Information Management in the Networked Economy - Issues and Solutions. - : International Business Information Management Association (IBIMA). - 9780975339374
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Konferensbidrag (refereegranskat)abstract
- In this paper, we present a new approach to facilitate the process of eliciting user needs in the information systems development context. Today is has become important to study users and their needs since products or services that contribute to fulfill an unsatisfied need have a high probability to succeed on the market. Hence, identifying and designing for user needs is imperative in innovation projects. We have identified two missing issues within the existing literature concerning user needs and systems development. Firstly, there are no consistent frameworks or categorizations of different types of needs, and secondly, there are no descriptions of how to proceed in the process of eliciting and analyzing user needs. Hence, the purpose of this paper is to present a theory of human motivation and behavior which we use as a framework to elicit and understand user needs. We have found different strengths with this framework such as the facilitation for the analyst to find divergent views of the same need and as well as needs that were solutions to another need. In addition, divergent views of the same need became obvious when we applied this framework. A drawback we have observed by using the framework is the possibility that a need is forced into a box, thereby risking missing its actual meaning.
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| 2. |
- Jafari, Hamid, et al.
(författare)
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Customer Knowledge Management and Customer Lifetime Value in loyalty management
- 2007
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Ingår i: Information Management In The Networked Economy. - 9780975339374 ; , s. 517-526
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Konferensbidrag (refereegranskat)abstract
- Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success Of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that deals with knowledge from customers rather than knowledge about customers. However, little research has been done on the application of CKM in e-business. In this paper, after an overview of the literature, an application of CKM in Customer Lifetime Value (CLV) measurement is Studied in an e-tailer case where Corporate Image and Reputation are taken into consideration.
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| 3. |
- Rusu, Lazar, et al.
(författare)
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ERP Systems Implementation : Characteristics and Critical Success Factors. A Case Study of Electrolux
- 2007
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Ingår i: Proceedings of the 8th IBIMA Conference. ; , s. 501-508, s. 501-508
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Konferensbidrag (refereegranskat)abstract
- The new era of business information systems promises a sagacity of information flow among different modules and departments within an organization. In this context Enterprise Resource Planning (ERP) systems or enterprise systems are playing today a crucial part and their advantages and benefits gained are noteworthy. Therefore the paper has analyzed and identified which are the key aspects of the ERP systems implementation such as their critical success factors and their characteristics using as a case study Electrolux that has continue to maintain their strategic advantage on the business market in spite that the competitors have implemented global ERP systems versus the local ERP systems implemented by Electrolux. Based upon the review of other ERP systems implementation our research has looked mainly to highlight the processes streamlined by using local ERP systems that are integrated now in Electrolux which is in fact a global organisation. The main research questions addressed in the paper were looking to: (1) Highlight the characteristics of the ERP systems that are essential for any enterprise system and in particular in the case of Electrolux ERP system; (2) The examination of the different critical success factors of an ERP system implementation in order to improve the organization business information flow: (3) The investigation of how can organizations improve their practices in successful implementation of their ERP systems. Finally the research paper it is analyzing why in the designing phase of different processes, it is important to involve both the customers and the users with their needs which in case of Electrolux has due to the increased of their benefits from ERP systems implementation locally.
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| 4. |
- Rusu, Lazar, et al.
(författare)
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RFID technology applications in mobile payment
- 2007
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Ingår i: Information Management In The Networked Economy. - 9780975339374 ; , s. 511-516
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Konferensbidrag (refereegranskat)abstract
- In the last years, the development of information and communication technologies has brought significant changes in the business world. In this perspective Radio Frequency Identification (RFID) technology is one of the wireless technologies used mainly to control, detect and track objects that have many applications today mainly in retailing, healthcare and security. On the other hand the RFID applications are numerous but as Jar as we have investigate till now not many studies were done and focus on mobile payment area. In fact in our view we see mobile payment as one of the new set-vices that it could bring a lot of new opportunities to enterprises who are struggling in the drastic competition on the business market and it could also makes people's life much easier and more convenient than before. Meanwhile, most people still feel confused about how to use RFID technology in mobile payment and how RFID technology it could bring benefits to them. For this reason, this paper is looking to analyze different case studies that are mainly focuses on the applications of RFID technology in mobile payment in different countries. Therefore in our analysis we have selected different kinds of applications of RFID technology, such as Stockholm Congestion Charges Project and i-mode Felica of NTT DoCoMo and we have analyzed mainly their benefits together with the advantages and disadvantages of their use in that particular area of application.
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