| 1. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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Testing Communicability in Public e-Services : Process and Outcomes
- 2014
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Ingår i: Electronic government and electronic participation. - : IOS Press. - 9781614994282 - 9781614994299 ; , s. 244-253
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Konferensbidrag (refereegranskat)abstract
- In this paper, a case of testing public e-Service communicability is analysed in terms of process as well as outcomes. Key elements in test processes are defined, together with the meaning of communicability identified in terms of information-oriented metrics. The purpose of our paper is to develop knowledge about how e-Service providers should improve their ability to communicate and support users in finding, understanding and using e-Services. The reconstructed test process design is based of an analysis of gaze replays in citizen test sessions by means of eyetracking technology. Empirical findings on communicability metrics are further grounded in theory. Our main contribution to the research community and the field of practice, are a test process and a communicability framework to support the assessing of e-Service information. The use of wireframes for the e-Service five layers, together with a multifunctional template for data collection, analysis and presentation are introduced.
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| 2. |
- Lindgren, Ida, 1980-
(författare)
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Stakeholder Involvement in Public e-Service Development : Broadening the Scope of User Involvement
- 2014
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Ingår i: <em>Electronic Government and Electronic Participation</em>. - Amsterdam : IOS Press. - 9781614994282 - 9781614994299 ; , s. 84-92
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Konferensbidrag (refereegranskat)abstract
- This paper investigates if user involvement (UI) theory and theory on stakeholder theory (ST) can be merged to form a new theoretical entity that can inform whose voice should be heard in public e-service development. The investigation is based on a hermeneutic literature review and analysis. The result is a merger of ideas on who should be involved (extracted from stakeholder theory) with ideas on why this involvement should be organized (extracted from the user involvement literature). The paper presents research in progress, meaning that the merger presented is not particularly advanced. Still, this merger of ideas is substantial and important as it could function as the fundament for a more elaborate understanding of how to determine who should be involved in public e-service development. Involving the ‘right’ actors is believed to lead to higher quality in public e-services; therefore, advancement in our knowledge on how to identify these actors and finding better ways of involving these actors is needed.
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| 3. |
- Ryhänen, Katariina, et al.
(författare)
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Generic Data Models for Semantic e-Government Interoperability : Literature Review
- 2014
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Ingår i: Electronic Government and Electronic Participation. - Amsterdam : IOS Press. - 9781614994282 - 9781614994299 ; , s. 106-118
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Bokkapitel (refereegranskat)abstract
- Interoperability of e-government systems is suggested to increase transparency, efficiency, effectiveness, and customer service in the public sector. Generic data models are often seen as a way for achieving especially semantic interoperability. To assess how the contemporary data models support semantic egovernment interoperability, we reviewed literature on data models suggested for the public sector in light of four features: standard modelling language, entityrelationship modelling, vocabulary for data exchange and methodology. The review contributes previous research by introducing a four-feature framework for assessing capability of e-government data models to enhance interoperability and by providing an up-to-date review of the generic data models for this purpose.
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| 4. |
- Susha, Iryna, 1986-, et al.
(författare)
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Workshop on critical success factors for open data : from policy to participation and innovation
- 2014
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Ingår i: Electronic Government and Electronic Participation. - Amsterdam : IOS Press. - 9781614994299 - 9781614994282 ; , s. 305-306
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Konferensbidrag (refereegranskat)abstract
- Open data offer tremendous potential for participation and innovation. Yet open data providers and users are puzzled about what to do and what are key issues they should concentrate on. In this workshop, we provide insight in and discuss critical success factors for open data participation and innovation from various perspectives. The workshop contains various interactive elements, including a discussion about a research agenda for open data innovation and a brainstorming session about critical success factors for open data provision and use.
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| 5. |
- Gidlund, Katarina L., et al.
(författare)
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Problematizing the participatory subject in demands driven development of public sector
- 2014
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Ingår i: Innovation and the Public Sector. - : IOS Press. - 9781614994282 ; , s. 66-75
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Konferensbidrag (refereegranskat)abstract
- This paper concerns the construction of the individuals to whom public e-services are aimed, and who are expected to participate in demands driven development of public sector. The argument is that these individuals are differently positioned in relation to and have different prerequisites to participate in demands driven development processes, and that this has to be taken into account by practitioners who are working demands driven development of public sector. The aim of the paper is thus to address the need to acknowledge differences in individual users' possibilities to participate in the development of public sector through opening up and critically analyze categories indicating participants - e.g. 'users', 'citizens' or 'practitioners'. This is done through a discourse theoretical analysis of a text; the Swedish Guidelines for Demands Driven Development. The analysis of the text shows that the dominant category signifying a participatory subject is 'target group(s)', which is articulated according to four different themes. However, none of these themes articulates an unpacking of the category 'target group(s)', and the term is instead used to signify everyone as if these were alike and had the same prerequisites and possibilities to participate in demands driven development processes - in discourse theoretical terms 'target group(s) works as an empty signifier. In this way differences between the individuals who are included in the category are hidden, and practitioners are left with no guidelines for how to deal with these.
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