| 1. |
- Borglund, Erik A.M, 1969-, et al.
(författare)
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Checklists for Evaluating the Quality of Recordkeeping
- 2010
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Ingår i: Proceedings of the 4th European Conference on Information Management and Evaluation. - Reading : Academic Conferences Limited. - 9781906638733 ; , s. 15-23
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Konferensbidrag (refereegranskat)abstract
- Records are evidence of business transactions and actions. They provide the basis for accountability and traceability. Therefore they are essential to evaluation and audit processes. Records and documents are sources of knowledge that support a learning organization and can be defined as “institutional memory”. However there are few examples in the literature of how records have been used to evaluate and critically assess the outcomes of business activities.The purpose of this paper is to identify potential criteria for creating a checklist that provides enough information about the records and the business that created them to ensure that records could be used as tools in evaluation programs. In this research paper we have used the ISO standards ISO 15489 and ISO 23081 as tools to achieve our purpose. This was a qualitative research project, situated in a large railway infrastructure project where the budget is 6.6 billion Swedish kronor (approx 650 million €). The project is ten years long, and to date more than 250 000 records have been produced. Many sub-contractors and 16 other public agencies are involved in the project.The internal regulation of records management regulated within the project is very detailed, and at first glimpse the directives seem to be well grounded. Requirements for records creation, capture and metadata-tagging are presented in the regulations. Yet even after minor analysis it is obvious that the railway project focuses only on managing records that are documents, i.e. in formats that can be treated as a single unit. Common examples of document types are spreadsheets, Word documents, PDF files and blueprints. Thus the project is failing to capture crucial records created in non-document and more complex formats, such as databases and technical drawings produced in applications like CAD. More importantly, the research found that the project’s metadata design and capture is inadequate for capturing the context of the records that are kept and preserved. This makes it difficult to use the records for evaluating the project for accountability purposes both during and after the project. The experience and knowledge gained from the project is also difficult to transfer to similar future projects.Records without the contextual binding and applicable contextual metadata cannot provide a quality basis for evaluation of the business. If records are to be used as tools for evaluation, we need to preserve records following the quality criteria that are presented in the ISO 15489 and ISO 23081 standards.If records are to be used as evaluation tools they need to be usable for that purpose and be of sufficient quality. In this paper we propose that the assessment of the quality of a record should be based upon the metadata elements found in the ISO 23081.
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| 2. |
- Haftor, Darek, et al.
(författare)
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An Information Logistics Research Program
- 2010
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Ingår i: Proceedings of the 4th European Conference on Information Management and Evaluation. - : Reading Academic Publishing Limited. - 9781906638733
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Konferensbidrag (refereegranskat)abstract
- Our human and social affairs operate inherently various modes of information sharing; in this we frequently encounter instances where the needed information is not provided to the needing actor, at the right time and cost, and in the right format. To this end, an Information Logistics Research Program has been formulated, grounded both in current research findings and in the actual needs and opportunities of organizations and individuals. The aim of the program is to guide a long term and comprehensive research efforts by indicating the key research domains to be addressed. The formulated research program proposes the following four key research frontiers for Information Logistics: the Information Logistics Operational Models, the Information Logistics Business Models, the Information Needing Actor, and the Information Logistics Foundations. The proposed Research Program also provides suggestions for how to research the defined frontiers.
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| 3. |
- Jeansson, John
(författare)
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Perception of EHR value
- 2010
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Ingår i: Proceedings of the 4th European Conference on Information Management and Evaluation. - Reading : Academic Publishing Limited. - 9781906638733
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Konferensbidrag (refereegranskat)abstract
- Swedish health care organizations invest heavily in electronic health records (EHR) with high expectations of returned value. The purpose of this paper is to draw attention to the initial phase of the Information systems (IS) benefits management process, a phase where benefits are identified, structured, and valued. This phase often generates descriptions that act as promises and pictures of desired states of value, which organizations later on in the process set out to realize and achieve. The paper focus especially on what may affect the judgment of perceived benefits during this initial phase. On one hand, research in field of IS benefits management shows that how we speak of and perceive benefits have significance for the possibility of creating and capturing value. It also shows that the identification and structuring process itself is of importance in order to gain advantages of IS. On the other hand, benefits realization has proven to be a complex and problematic task. Studies made by researchers within the field shows that the success of identifying and describing benefits at an early stage often is elusive, and that how we describe the same benefits tends to differ over time and between those who describe. The following problem formulation is stated for this paper: what are the key drivers of perceived benefits and how can they be of value in an EHR benefits management process? The study in this paper explores four different benefits analysis projects that span over three Swedish hospitals within one county council. All four projects had the same reason for conducting their analysis, a newly invested EHR. All projects followed the same analysis process and where lead by the same process leader. However, pre conditions and group constellations differed, as well as the analysis results and the discussions and actions leading up to them. Through the differences and similarities a richer picture emerges. The study is based on a qualitative approach using a single case study methodology and collecting data through observations and project documentations. Findings show that there is a benefits fluctuation during the initial phase of benefits management. This fluctuation is due to IS benefits judgment dimensions that effects the identification, structuring and valuation of perceived benefits. Dimensions that goes beyond the role of IS at hand and the intended processes it is supposed to support. Implicating that perceived benefits do is elusive, and that proposed dimensions either can enhance or restrict our perception of IS benefits and value. In the end this could be of value when conducting benefits analysis as well as to give a richer picture of how to approach descriptions of EHR benefits as value realization tools.
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| 4. |
- Johansson, Björn, et al.
(författare)
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ERP Systems Diffusion among SMEs: Does Development of Open Source ERPs Play a Role
- 2010
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Ingår i: [Host publication title missing]. - 9781906638733 ; , s. 168-174
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Konferensbidrag (refereegranskat)abstract
- There is an increasing interest in open source, which also goes for enterprise resource planning (ERPs) systems, especially when it comes for small and medium sized enterprises (SMEs). In this article, the focus is on the combination of open source and ERPs, and specifically on what role development of open source ERPs plays in diffusion of ERPs among SMEs. In an effort to be able to explain the interest in open source ERPs, an investigation about challenges, which a proprietary ERP vendor suggests exist in ERP development today, were used. These challenges were then compared with the open source ERP alternative. It may not be clear whether an interest in open source ERPs is a result of dissatisfaction with proprietary ERP systems or a result of maturity of the open source phenomenon, however, the article aims at providing some new knowledge in this area. The research combines literature reviews, interviews with executives in an ERP software vendor and an investigation of a distribution channel of open source projects. In this article, the focus is on differences between proprietary ERP development and open source ERP development and if, and if so, how these differences could influence future ERP diffusion among SMEs. Based on the identified challenges, the discussion is then on if and how open source ERP systems have a potential for SMEs in the future. It can be concluded that open source ERP development has a great deal to offer, but the main conclusion is that the difference is mainly on the development side, which means that it can be suggested that for the actual diffusion of ERPs among SMEs, it does not matter whether the ERP is open source or proprietary, however for SMEs open source ERPs could probably increase their interest in ERPs and thereby act as an influential factor in diffusion of ERPs among SMEs.
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| 5. |
- Kajtazi, Miranda, et al.
(författare)
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Information Inadequacy : Some Causes of Failures in Human and Social Affairs
- 2011
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Ingår i: Electronic Journal of Information Systems Evaluation. - Reading, UK : Academic Publishing Limited. - 1566-6379. - 9781906638733 ; 14:1, s. 63-72
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Tidskriftsartikel (refereegranskat)abstract
- This paper takes initial steps in facilitating researchers and practitioners to increase the relevance of information for their contexts. Our focus is on forging new possibilities to understand and improve the contemporary dilemma of information inadequacy. We define information inadequacy as vulnerable and inadequate information, composed by the dichotomy of information lack and/or of information overflow, which impose complexities and unexpected behaviour in human and social affairs. By exploring the lack of needed information in human and social affairs, we conducted an inquiry of different empirical and research objects that relate to information inadequacy (for example, empirical situations, theories, or other theoretically and practically based artifacts). The question that emerges then is: How to secure that the needed information is provided to the recipient at the right time, reducing the cause of unpredictable failures and fatalities in our global society? To answer this question, our paper presents initial guiding with a systematic approach that focuses on evaluating and further improving research and practice for information relevance. The empirical cases are mostly based on situations, such as: the financial failures of the Lehman Brothers Bankruptcy 2008, and the Enron bankruptcy 2001; or the disasters of the Space Shuttle Columbia 2003, and Space Shuttle Challenger 1986. The analyses are examined using theories of information behaviour that influence communication processes, from where two or more different actors are necessary to engage in activities of information exchange. The results include the identification of four information exchange patterns: influenced, intentional, hindered, unawares. Furthermore, we discuss implications of the model for practices with information. The paper concludes by challenging the role of information inadequacy in all economic, social and political affairs that remains problematic.
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| 6. |
- Svärd, Proscovia, 1965-
(författare)
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e-Government Initiatives and Information Management in Two Local Government Authorities.
- 2010
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Ingår i: Proceedings of 4th European Conference on Information Management and Evaluation. - Reading : Academic Publishing International. - 9781906638733 - 9781906638726 ; , s. 429-436
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Konferensbidrag (refereegranskat)abstract
- The paper will focus on the management of information in two government municipalities by looking at the interface between Records Management and Enterprise Content Management. Sundsvall and Härnösand municipalities in Sweden will provide case studies for the research. Sundsvall municipality has a population of 95,000 inhabitants and has developed an overall vision called MRP (Mål-Resurs-Planering) literally translated as (Goal-Centered Resource Planning) that defines an overall view of its activities. Härnösand municipality has a population of 25,000 inhabitants and has also undertaken projects to improve its operations. Local government authorities have been characterized as rigid structures that are slow in reacting to change. The current financial global environment is changing this and we now see that the municipalities also re-engineering their work processes. The demand for high quality service delivery from the citizens is pushing this development. In the private sector, Business Process Management (BPM), Enterprise Architecture (EA) and Enterprise Content Management (ECM) are tools being recommended as the panacea for effective organizations. The management of information assets is of paramount importance to the achievement of efficiency and the delivery of quality services. The municipalities’ engagement in E-government has meant a two-flow of information between them and the citizens which has resulted into a deluge of information that has to be effectively managed. Based on the literature reviewed on ECM and records management, the paper aims to establish how the municipalities are coping with the burgeoning information and will highlight the challenges of information management in shifting environments.
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