| 1. |
- Hammelev Jörgensen, Susanna, et al.
(författare)
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The Vicious Cycle of Magical Thinking : How IT Governance Counteracts Digital Transformation
- 2023
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Ingår i: Electronic Government. - : Springer. - 9783031411380 - 9783031411373 ; , s. 381-396
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Konferensbidrag (refereegranskat)abstract
- Digital transformation is associated with a fundamental change in the operating models of organizations and industries alike. At the same time, previous research highlights that existing governance practices may act as a deterrent to digital transformation. In this study, we explore how the IT governance of a large university counteracts necessary digital transformation in higher education over time. We show how the adoption of an industry-standard IT governance framework, through a series of generative mechanisms, leads to a vicious cycle that restricts digital transformation into mere computerization, thereby successfully counteracting digital transformation. In other words, the IT governance framework increasingly protects the organization from the organizational change brought on by new digital opportunities. This is discussed in relation to the literature on IT governance and digital transformation with the intent of contributing with a critical perspective on the widespread adoption and use of standard IT governance framework.
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| 2. |
- Iacobaeus, Helena, 1980-
(författare)
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The Digital Cage Dilemma : How Street-Level Bureaucrats at Public Libraries are a Key for Digital Inclusion
- 2023
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Ingår i: 22nd IFIP WG 8.5 International Conference, EGOV 2023, Budapest, Hungary, September 5–7, 2023, Proceedings. - Cham. - 9783031411373 - 9783031411380 ; , s. 64-79
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Konferensbidrag (refereegranskat)abstract
- Ten percent of the Swedish population over the age of sixteen can be counted as digitally excluded. Many of them turn to public libraries for support with e.g. public e-services. As street-level bureaucrats, library staff can support citizens’ digital inclusion within the scope of their assignment and institutional framework. However, they face dilemmas when they encounter citizens with needs that fall partly outside this framework.According to a classic work of Weber, bureaucrats can be seen as locked in an iron cage of rules and norms. It could be argued that digitalization is changing the conditions in bureaucracies even further. As a complement to Weber’s iron cage, Peeters and Widlak described the disciplining logic of digital information architecture as a form of digital cage that can exclude citizens and frame the discretion of street-level bureaucrats.This article elaborates on the concept digital cage, built on the iron cage concept, to analyse how street-level bureaucrats cope with discretionary boundaries in their work for citizens’ digital inclusion. Based on an analysis of interviews with library staff at local centres for digital inclusion, policy documents and interviews with local politicians in charge of these centres, the study shows the relevance of the digital cage concept and that the use of new technologies changes and partly limits street-level discretion. However, it also shows that politicians allow library staff a considerable degree of freedom in their work, and that the centres’ focus on face-to-face meetings and entrepreneurial solutions is an asset for digital inclusion.
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| 3. |
- Lindgren, Ida, 1980-, et al.
(författare)
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Untangling the Relationship Between Public Service Automation and No-Stop Government
- 2023
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Ingår i: Electronic Government. - : Springer Nature Switzerland. - 9783031411373 - 9783031411380 ; , s. 83-94
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Konferensbidrag (refereegranskat)abstract
- Public service automation and no-stop government are currently two intensively discussed concepts in digital government literature. Although their definitions point to different meanings, some scholars equate the terms and use them interchangeably. Since a clear shared understanding is crucial for scholars to produce reliable research, this conceptual paper aims to shed light on the two terms and support conceptual clarity. We investigate the meaning and relationship between the concepts of public service automation and no-stop government in digital government research. We review the meaning of each concept and discuss the relationship between the two. Thereby, we show that both terms refer to the substitution of a human in public service delivery, but differences lie in the arrangement of the substitution. In automation, a machine substitutes a public official. In contrast, in no-stop government the public organization substitutes the client. We illustrate the relationship between the two concepts using a three-sided model, showing how the use of digital technologies can create an overlap between the two concepts. This conceptual understanding can be used to guide future research and theorizing in the digital government domain.
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| 4. |
- Tinjan, Malin, 1979-, et al.
(författare)
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Affording and Constraining Digital Transformation : The Enactment of Structural Change in Three Swedish Government Agencies
- 2023
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Ingår i: Electronic Government. - : Springer. - 9783031411380 - 9783031411373 ; , s. 414-430
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Konferensbidrag (refereegranskat)abstract
- Public sector organizations need to adapt to the ongoing societal changes and new technologies emerging, and as public sector organizations engage in digital transformation, they are confronted with the need to re-arrange and change themselves to be successful. Previous research has identified factors for digital transformation in both public and private sector settings, yet there is still an absence of research into how public sector organizations deal with this transformation. In this study, we explore how government agencies enact structural changes related to digital transformation. We do so through a multi-case study of three government agencies in Sweden, interviewing key actors to explore the organizations’ enactments. Our findings show that public sector organizations display a high level of variance in how they enact structural changes to succeed with digital transformation. This is discussed in relation to previous research on management commitment to digital transformation, as well as dialogue and tensions when changing, with the intent to contribute to research and practice in relation to digital transformation
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| 5. |
- Toll, Daniel, 1992-, et al.
(författare)
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Robot Colleagues in Swedish Municipalities: How RPA Affects the Work Situation of Employees
- 2023
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Ingår i: Electronic Government (EGOV 2023). - 9783031411373 - 9783031411380 ; , s. 160-173
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Konferensbidrag (refereegranskat)abstract
- Robotic Process Automation (RPA) is a popular software used for process automation in order to automate administrative tasks, traditionally performed by knowledge workers. The existing research on RPA is lacking in terms of what is known about how this type of technology affects the work situations of employees and their experiences with it. In this study, we seek to contribute to this knowledge gap by conducting an inductive analysis of employee experiences in three Swedish municipalities to explore the effects of RPA on their work situation. We find that RPA creates different effects during implementation compared to post-implementation, and that these effects can be positive or negative in both cases. Furthermore, we show that RPA may alleviate stress in one area of the organization, but that new stress emerges in another. We also conclude that the experiences on the individual level are interconnected with the organizational and managerial aspects of RPA, showing the need to further interconnect knowledge in these areas. Finally, we present some recommendations for future research, with an emphasis on studying employees’ work situations from a work environment perspective.
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| 6. |
- Crusoe, Jonathan, et al.
(författare)
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Classification of Open Government Data Solutions’ Help: A Novel Taxonomy and Cluster Analysis
- 2023
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Ingår i: Electronic Government. EGOV 2023.. - Cham : Springer. - 9783031411373 ; , s. 230-245
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Konferensbidrag (refereegranskat)abstract
- Open Government Data (OGD) pose that public organisations should freely share data for anyone to reuse without restrictions. However, the rawness of this data proves to be a challenge for data or information seekers. OGD-based solutions, such as interactive maps and dashboards, could help seekers overcome this difficulty and use OGD to satisfy needs, helping them to work effectively, solve problems, or pursue hobbies. However, there are several challenges that need to be considered when designing solutions, such as seekers wanting to solve problems rather than consuming information and aiming for quick wins over quality. Previous research has classified OGD solutions, focusing on general concepts. The next step is to reveal helpful patterns in OGD solutions, helping seekers. This paper presents a taxonomy with 24 criteria to classify these patterns. It was tested on 40 OGD solutions, and the resulting classifications were grouped in a cluster analysis, identifying 16 key criteria and 6 clusters. The clusters are (1) simple-personalised, (2) proactive multi-visual, (3) lightly-facilitated exploration, (4) facilitated data-management, (5) facilitated information exploration, and (6) horizon solutions. One unexpected finding is that helpful patterns do not cluster following themes, types, or purposes of solutions. Another finding is that the importance of key criteria varies between the clusters.
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| 7. |
- Crusoe, Jonathan, 1991, et al.
(författare)
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Classification ofOpen Government Data Solutions’ Help: A Novel Taxonomy andCluster Analysis
- 2023
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Ingår i: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics). - Cham : Springer. - 0302-9743 .- 1611-3349. - 9783031411373
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Konferensbidrag (refereegranskat)abstract
- Open Government Data (OGD) pose that public organisations should freely share data for anyone to reuse without restrictions. However, the rawness of this data proves to be a challenge for data or information seekers. OGD-based solutions, such as interactive maps and dashboards, could help seekers overcome this difficulty and use OGD to satisfy needs, helping them to work effectively, solve problems, or pursue hobbies. However, there are several challenges that need to be considered when designing solutions, such as seekers wanting to solve problems rather than consuming information and aiming for quick wins over quality. Previous research has classified OGD solutions, focusing on general concepts. The next step is to reveal helpful patterns in OGD solutions, helping seekers. This paper presents a taxonomy with 24 criteria to classify these patterns. It was tested on 40 OGD solutions, and the resulting classifications were grouped in a cluster analysis, identifying 16 key criteria and 6 clusters. The clusters are (1) simple-personalised, (2) proactive multi-visual, (3) lightly-facilitated exploration, (4) facilitated data-management, (5) facilitated information exploration, and (6) horizon solutions. One unexpected finding is that helpful patterns do not cluster following themes, types, or purposes of solutions. Another finding is that the importance of key criteria varies between the clusters.
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| 8. |
- Rizk, Aya, et al.
(författare)
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The Evolution of Government Strategies from IT to Digitalization : A Comparative Study of Two Time Periods in Swedish Local Governments
- 2023
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Ingår i: Lecture Notes in Computer Science (LNCS, volume 14130). - : Springer. - 9783031411373 ; , s. 431-445, s. 431-445
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Konferensbidrag (refereegranskat)abstract
- In this paper we explore the evolution of the use of digital technology in the public sector. We do so by analyzing a corpus of IT- and digitalization strategies from Swedish local governments, produced from two time periods, using topic modeling. Our analysis reveals salient topics covered in these two sets of strategies and classifies them into three types: topics that persist across the two periods, topics that are unique to each period, and topics that evolved in content. We suggest that local government strategies became more general and optimistic in terms of the technologies’ new opportunities, specific in terms of management practices, and increasingly blurry in terms of organizational and material boundaries. We also provide evidence of digitalization strategies becoming more homogenous in their covered topics than their IT counterparts. By doing so, we contribute to research devoted to analyzing the discursive landscape of digital government by investigating the official content found in these strategies. Thus, we contribute to research devoted to studying policy in order to historically situate contemporary use of digital technologies and its evolution. We conclude the paper with important implications for practice.
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| 9. |
- Svahn, Mattias, et al.
(författare)
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Construct Hunting in GovTech Research : An Exploratory Data Analysis
- 2023
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Ingår i: Electronic Government. - : Springer. - 9783031411373 ; , s. 3-17
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Konferensbidrag (refereegranskat)abstract
- The concept of “GovTech” has emerged as a business-oriented model and practice for enabling the public sector to take advantage of digital solutions as service towards the citizen, while the private for-profit sector is responsible for innovation, development, and profitable maintenance of the GovTech services, hence making the whole area of solutions seemingly desirable to invest in.However, the current literature on stakeholder views of the GovTech market remains rather generic, less connected to concrete examples of GovTech solutions as these are perceived within a given and delimited GovTech domain. The objective of this paper is to apply exploratory quantitative data analysis for phenomena detection and evaluation. We explore to what extent the constructs of the area actually are disparate and ill-suited to use for quantitative GovTech research, and find five factors showing a degree of mistrust between the public and private sector and prescribe further research into developing constructs that can cut across the research area, enabling for a build-up of a stronger theoretical base for tech business in the public-private markets.
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