| 1. |
- Blomkvist, Johan, et al.
(författare)
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Examplars in Service Design
- 2009
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Ingår i: First Nordic Conference on Service Design. - : Linköping University Electronic Press. - 9789175197715
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Konferensbidrag (refereegranskat)abstract
- Exemplars play an important role in applied service design but are largely overlooked in academic literature. So far; most design research in other fields has concerned how surface properties of exemplars are incorporated in the current design; but services are different from most other design disciplines in regard to material. To expand the understanding of how exemplars matter to service design; material from recordings and observations of design meetings have been analysed. We observed a pattern that exemplars; in this case; were introduced in communication in the format of micro-narratives that express emotional impact of service elements. This study shows that exemplars in the form of micro-narratives are retrieved in design discourse primarily from gathered data; common reference points; and personal experiences. They contribute to the collective understanding of the service concept and support the alignment of the service offering with customer expectations.
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| 2. |
- Holmlid, Stefan, 1968-
(författare)
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Participative, co-operative, emancipatory : From participatory design to service design
- 2009
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Ingår i: First Nordic Conference on Service Design. - : Linköping University Electronic Press. - 9789175197715
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Konferensbidrag (refereegranskat)abstract
- In the discourse of service design; terms such as platforms; transformation and co-creation have become part of what seems to be an emergent lingua franca. In the participatory design discourse; and the surrounding design traditions; related terms and ideas were developed. The development of the discourse of participatory design; during the last three decades of the 20th century; influence the way we understand the provisions for and possibilities of service design. The analysis is performed along three themes collected from the development of participatory design; and examples of how the legacy of participatory design has been appropriated are given. We conclude that the two disciplines share a basic structure consisting of involvement techniques; cooperative approaches; and emancipatory objectives. Moreover; some areas of future research for service design are identified.
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| 3. |
- Wreiner, Thomas, et al.
(författare)
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Exploring Service Blueprints for Multiple Actors : A Case Study of Car Parking Services
- 2009
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Ingår i: First Nordic Conference on Service Design. - : Linköping University Electronic Press. - 9789175197715
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Konferensbidrag (refereegranskat)abstract
- Service blueprints are usually included in listings of standard methods within service design. Still; little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors; all with different motives and wishes. The case study is within the domain of car parking; a service which at a first glance may seem simple; but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.
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