| 1. |
- Andersson, Roy, et al.
(författare)
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Preventive maintenance is an enabler for operation excellence in support processes
- 2014
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Ingår i: 17th QMOD-ICQSS Conference, Prague, Czech Republic. - Lund : Lund University Library Press. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose – The purpose of the paper is to analyse and determine how Total Productive Maintenance (TPM) can be applied within the support process as well as to identify possible effects from an employee and business perspective.Design/method/approach – A qualitative research approach was selected. Empirical data was gathered using semi-structured interviews at one case company, but from several teams,that had applied preventive maintenance. The result was then used to extrapolate how TPM can be applied in a support process as well as to identify business and employee effects.Findings – TPM in a Lean office environment can create values both in a business and anemployee dimension. In the employee dimension TPM reduces the risk of missing/forgetting areas of responsibility and creates more involvement. In the business dimension objectivessuch as cost, quality and supporting the reduction of waste improved.Preventive maintenance meetings can be included and performed once a month in the ordinary departmental “stand-up meetings”. Methods like 5S, which need to be updated on a continuous basis, and standardized maintenance should also be connected to the TPM work. But first all employees should be trained in order to have the same direction/behavior.Originality/value – The paper gives practitioners a perspective on how TPM can be applied within the administrative processes in a production company.
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| 2. |
- Berglund, Martina, 1963-, et al.
(författare)
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Quality and equality? : A gender perspective on quality management research
- 2019
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Ingår i: Proceedings of the 22nd QMOD-ICQSS Conference 2019: Leadership Strategies for Quality, Sustainability and Innovation in the 4th Industrial Revolution. - 9789176230862
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Purpose: The aim of this paper is twofold, to investigate the representatio n of female researchers in QMOD publications and to describe in what way a gender perspective has beenapplied within QMOD publications.Design/Methodology/Approach: The paper is based on a literature review an d analysis ofthe papers in the QMOD proceedings for ever y other year from 2012 to 2018. After excluding papers where gender could not be identified for the first or second author, the final sampleincluded 555 papers. The papers were analysed with respect to gender in authorship, nationality, type of paper, QM research area, domain and gender perspective. Analysis of quantitative data was made with SPSS and Chi square testing. The papers with a gender perspective were further categorized through qualitativ e content analysis.Findings: The quantitative analysis showed that gender representation of first authors were 43.2% female and 56.8% male. Males accounted for most of the single authored papers (61%). The most common research areas and domains differed between genders. Female studied lean and research on employee and student related areas and the domains education and health care to a greater extent than males. Males, to a greater extent studied quality management in general and reliability and safety related topics and the domain manufacturing. Eighteen papers with a gender perspective were identified. These originated from 13 different countries and there were equal number of female and male first authors . A major topic was customer or user focus in pr oduct or service development with a dominance of papers focusing on the service sector.Practical implications: For researchers the results of the study demonstrate that there is stilla general need to increase the awareness of gender issues in QM research, both in terms of ensuring that ge nder issues are integrated in research projects and that any gender is not underrepresented in specific research roles. In product development there may also be a nuntapped potential in further quality development of products and services by focusing more on gender.Originality/Value of paper: There are no similar studies within the QM field. Gender is an area receiving increased interest within academia in terms of reques ts from research funding and increased awareness in higher education. The study shows that t here is a need for increased attention on gender issues within QM research.
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| 3. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide
- 2017
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Ingår i: Challenges and Opportunities of Quality in the 4th Industrial Revolution. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- AbstractOne of the most critical aspects for building quality and innovation in organizations is the role of values. Performance suffers when organizations fail to prioritize values. A challenge for many leaders is to understand deep-rooted values together with what they are and how they are developed. These deep-rooted values are reflected in the behaviors, language and signs occurring in the organization and can be seen as the organizations culture. When a culture is shaped, leadership is central and the managers in the organization are vital. Managers in an organization affect the predominating culture through their behaviors and approach to their co-workers. This make it interesting to try to find out underlying values held by managers striving for good leadership and performance. Underlying values can be unconscious and taken for granted, and thereby hard to ask about. By using an interview guide inspired by Appreciative Inquiry (AI) (an approach based on generativity and positivity), underlying values and the leadership used by top managers can be discovered. Purpose - The purpose of this paper is to present and discuss the results from the Appreciative Inquiry (AI) inspired interviews to explore the underlying values held by top manager and to identify soft aspects of leadership. Methodology/approach – Top managers were interviewed as a part of a research project with the aim to support the development of value-based leadership that integrates company values, organizational culture, customer needs and sustainable development. A structured interview guide, inspired by AI, was developed and used to pinpoint their motivation and vision of a good organization in order to understand the values the leaders had and to identify soft aspects of leadership. The interviews were analyzed in workshops with the whole research group and structured and visualized through affinity chart. Findings – The results show underlying values held by top managers and identified soft aspects of leadership. Practical implications – The presented interview guide can be used to identify the top managers underlying values and the presented results from the interviews can be used to inspire other leaders to develop their leadership in their striving of good leadership and effective organizations.
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| 4. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Communicative Leadership development conduction to impact on Quality culture and co-worker health
- 2019
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Ingår i: 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October. - Lund. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose – The purpose of this paper explore effects of a communicative leadership development program in an organization and to present and discuss results from assessing Quality Culture and co-worker health in the same organization. Methodology/approach – In a company conducted a communicative leadership developing program, a questionnaire measuring QM values and co-worker health has been handed out to leaders and co-workers. Leaders conducted a communicative leadership developing program have been interviewed and observation studies have been conducted. Findings – The interviewed and observed leaders are working with communicative leadership in a structured way, The measured factors, assessing quality culture and co-worker health showed rather high mean values. Practical implications – The communicative leadership developing program seams to help leaders to communicate in a structured way.
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| 5. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Do Lean Leaders get healthy co-workers?
- 2014
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Ingår i: 17th QMOD-ICQSS Conference, Prague, Czech Republic. - Lund : Lund University Library Press. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose - The purpose was to examine the relationship between Lean values, Lean leadership and perceived co-worker health.Methodology/approach – A questionnaire used at a Swedish municipality that has been working with quality improvements for 20 years and with Lean for seven years was analyzed. More than 800 co-workers were asked to fill in the questionnaire which had been designed and earlier tested to measure the presence of a number of Lean values and Lean leadership as well as self-reported perceived health.Findings – The results show a medium positive relationship between Lean values, Lean leadership and the co-workers’ perception of their health. Customer focus presents the highest mean value, the lowest standard deviation and the highest correlation with co-worker health, which is interesting as the investigated organization is a municipality.
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| 6. |
- Fredriksson, Maria, et al.
(författare)
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Learning Sustainability in Organizational Context.
- 2016
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Ingår i: <em>the 19th International QMOD Conference for Quality and Service Sciences</em>, Rome, Italy, 21 – 23 September, 2016. The paper was published in the conference proceedings, pp. ISBN 978-91-7623-086-2.. - 9789176230862
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Purpose The purpose of this paper is to, the background of the structural changes and the increasing need for active work with sustainability including understanding; discuss collective learning as a tool for deeper understanding of sustainability as a concept. The discussion includes how collective learning can be incorporated in organizational context. MethodologyA literature review has been carried out in order to discuss how sustainability through collective learning can be incorporated in organizational context. Main resultsThe new kind of thinking, as requested in this paper, can be generated through powerful learning processes in organizational context, which lead to individual and organizational transformation. We suggest how sustainability can be incorporated in organizational context through processes of Collective Learning. Practical implicationsThis paper gives an example of how powerful learning processes in organizations can be used in order to transform an organization. Originality/valueThe study makes a contribution to the discussion about learning in organisations.
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| 7. |
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| 8. |
- Lagrosen, Stefan, 1960-
(författare)
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Quality through accreditation
- 2016
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Ingår i: 19th QMOD Proceedings. - Lund : Lund University Library Press. - 9789176230862
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Konferensbidrag (refereegranskat)
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| 9. |
- Lagrosen, Yvonne, et al.
(författare)
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A healthier working life : the importance of work-integrated learn-ing and physical exercise
- 2016
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Ingår i: 19th QMOD Proceedings. International Confernce on Qualtiy and Service Sciences. Building a Culture for Quality, Innovation and Sustainability, 21-23 September 2016, University of Roma Tre, Rome, Italy. - Lund. - 9789176230862 ; , s. 1738-1747
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Konferensbidrag (refereegranskat)abstract
- AbstractPurpose - The purpose of the paper is to explore the role of learning and physical exercise foremployee health from a quality management perspective. Possible correlations that exist betweenemployees' health, work-integrated learning, physical exercise and dimensions underlyingleadership commitment and participation are examined. A case study has been undertakenat a highly innovative company in Sweden. An additional aim is to examine the possibilities forimprovements for the company has as it is in an expansive state.Methodology/approach - The empirical data are derived from two focus group interviews withselected employees having different functions in the studied organisation and two in-depth interviews.Additionally, a questionnaire has been completed by all employees that were presentduring a company meeting. The interviews are analysed with a method inspired by groundedtheory. In addition a SWOT-analysis was carried out.Findings - The statistical analysis revealed significant correlations between the employees' healthand the dimensions development and being informed. Significant correlation was also found betweenthe employees' health and physical exercise during working hours as well as betweenemployee health and work integrated learning. Moreover, the interviews gave insights into theimportant role that physical exercise during the working day has for employee well-being.Research limitation/implication - Since this is a case study the possibility to generalise thefindings outside the company may be limited.Originality/value - The connection between employee health, work-integrated learning andphysical exercise for employees has not been very well examined in previous research.
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| 10. |
- Lycke, Liselott, et al.
(författare)
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Building Quality Culture in Higher Education
- 2016
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Ingår i: Proceedings of the 19th QMOD-ICQSS Conference, International Conference on Quality and Service Sciences, September 21-23, pp. 939-952, Rome, Italy.. - Lund : Lund University Library Press. - 9789176230862 ; , s. 939-952
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Konferensbidrag (refereegranskat)abstract
- Purpose - Describe an approach to build a quality culture within a Higher Education InstitutionMethodology/Approach Case studyFindings - We show the result of the mapped processes of a Higher Education Institution; Management planning and control, Education, Research and Support, and describe how the mapping was performed, working in cross functional teams. Further on we discuss the result ofthe pilot and the plan for implementation.Originality/Value of paper - A process-oriented approach in a Higher education institutions, with its complexity, creates opportunities for successful quality assurance and control when having an integrated quality assurance system.
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| 11. |
- Löfstedt, Ulrica, et al.
(författare)
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Can Lean improve the status of Technical Communication? : Taking a system perspective
- 2014
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Ingår i: 17th QMOD-ICQSS Conference, Prague, Czech Republic. - Lund : Lund University Library Press. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose - The purpose of this paper was to present best practices and areas of improvement in Technical Communication (TC) analyzed with Lean values as a base. The purpose was also to analyze the results from a holistic perspective using the Synergy-4 model.Methodology- To fulfill the purpose, 15 interviews in four different companies have been conducted. The interviews were analyzed and the results were categorized into a number of predefined Lean areas. The results from the Lean values were then further analyzed with the Synergy-4 model as a base.Results - Taking a Lean perspective could enhance the status on TC with regard to finding ways to incorporate the customer’s voice more clearly when it comes to strengthening the role of TC. The result from the analyses indicates that Lean and Synergy-4 can enrich each other.
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| 12. |
- Mårtensson, Anna, 1978-, et al.
(författare)
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Can Lean values contribute to Sustainable Development
- 2014
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Ingår i: 17th Qmod-ICQSS. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose – The aim of this paper was to study interactions between Sustainable Development and Lean values by comparing two organizations, one with Technical Communication in-house and one with Technical Communication partly outsourced.Methodology/approach – A literature study with focus on Lean and Sustainable Development values was carried out. Interviews with companies that provide Technical Communication have been conducted to identify Lean categories. The identified categories have been compared to the findings in Lean and Sustainable Development values.Findings – The literature study and our results indicate that presence of Lean values support Sustainable Development, but it requires that organizations focus on the culture and values. The result indicates that if Technical Communication has a low status the company put low value on Sustainable Development. If Technical Communication is produced in-house customer involvement might be easier to achieve.Practical implications – The identification of Lean values can be a starting point for organizations to work with Sustainable Development as it helps the organizations to focus on significant areas.Paper type – Case study
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| 13. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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ISO26000 and Beyond : Driving force for CSR and Quality Management towards co-creating value
- 2015
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Ingår i: Int. QMOD-ICQSS conference proceedings. - Seoul. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Abstract Purpose – The aim of this paper is to provide a deeper understanding of ISO26000 towards reporting on corporate social responsibility and the drive to go beyond for values based governance thinking. The objective of this paper is to examine whether the process of organizational change in implementing the environmental and quality standards can act as a driving force for sustainable development (SD) and value creation and role of ISO26000 as “facilitator” for reporting it. Understanding how social responsibility as a business practice is institutionalized in organizations and the continuous improvement thinking of quality improvements is deemed essential in securing sustainable service business in which social and environmental perspectives and governance issues are embedded. Design/methodology/approach – The study adopts a qualitative research approach, using multiple case studies to undertake an analysis of the role of ISO26000 and the drive to go beyond for sustainable service business in different contexts of globally integrated retail business, manufacturing organization and public transit service. Three case studies, one each of global retail business (IKEA), manufacturing organization (Löfbergs) and regional public transit (SL/Nobina), are selected. Findings – The paper demonstrates that “Beyond ISO26000”, as driving force for CSR and Quality Management towards co-creating value, contributes to securing sustainable service business embedded on social and environmental perspectives and governance issues. It has been shown this based on “why and how” - by understanding how “facilitating and unpredictability” are shaping business models to secure sustainable service business. The study has also shown “shared responsibility” is essential for understanding that environment quality standards and reporting CSR are not merely systems of command and control, but are essential for resource integration to secure sustainable service business development. Research limitations/implications – The study provides useful insights into the need to go beyond successful adoption of ISO26000 as an active tool for SD and value creation. Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Originality/value – The paper makes an original contribution to the on-going discussions on quality and environment management standards and service research. In service research, the main theoretical challenges of understanding and integrating value co-creation and sustainable development as a transformative service research thinking. Keyword(s): ISO26000; corporate social responsibility; environmental and quality standards; facilitating; and shared responsibilityArticle Type: research paper
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| 14. |
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| 15. |
- Åslund, Anna, et al.
(författare)
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Factors and leadership behaviours in successful societal entrepreneurships that contribute to customer value
- 2014
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Ingår i: 17th QMOD-ICQSS Conference on Quality and Service Science in Prague, Czech Republic. - Prague : Lund University Library Press. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose: The purpose of this paper is to study successful leaders in societal entrepreneurships from a Quality Management perspective. The underlying purpose is to identify factors and leadership behaviours that contribute to the successful creation of customer value.Methodology: The research started with a literature review focusing on leadership within Quality Management. Two successful societal entrepreneurs were then studied to identify factors and behaviours that contribute to value creation. The identified factors and behaviours were then compared with each other.Findings: The results presented in this paper describe the leadership behaviours and factors of successful societal entrepreneurs that have been showed to create customer value. The results show that leaders need to focus on factors and behaviours connected to their co-workers, their organizations, their surroundings and their customers; but they also have to be aware of how they are and act to be able to successfully create customer value.Value of paper: By learning from societal entrepreneurs and their leadership behaviours, leaders within Quality Management could learn to increase customer value and be more adaptable to future demands.
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