| 1. |
- Arghavan Shahlaei, Charlotte, 1985-, et al.
(författare)
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TRANSFORMATION OF COMPETENCE – THE EFFECTS OF DIGITALIZATION ON COMMUNICATORS' WORK
- 2017
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Ingår i: Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017. - 9789892076553
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Konferensbidrag (refereegranskat)abstract
- Studying human competence in relation with digitalization is currently an under-researched area within information systems scholarship. This paper presents a response to the contemporary calls within the IS field for studying the changes brought on by the advent of digitalization. Based on indepth interviews with professional communicators, we illustrate the effects of digitalization on the formation of work related competences. Employing a new sociotechnical system approach (Neo-STS), we analyze and illustrate the effects of digitalization in multiple ways. First, we propose that any further study of competence cannot be inadvertent to the phenomenon of digitalization. Second, we suggest a new approach for studying competence in relation with digitalization as opposed to studying “digital competence”. Third, by applying a Neo-STS perspective, we provide a substantiated explanation of the transformation of competences in the work of communicators.
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| 2. |
- Bergquist, Magnus, 1960-, et al.
(författare)
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From e-government to e-governance : social media and public authorities legitimacy work
- 2017
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Ingår i: Proceedings of the 25th European Conference on Information Systems (ECIS). - 9789892076553 ; , s. 858-872
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Konferensbidrag (refereegranskat)abstract
- Social media increasingly condition how public authorities build legitimacy when engaging with citizens. In this paper we report on a study of the increasing use of and exposure to social media and social networking platforms in two Swedish public authorities, the Social Insurance Agency (SIA) and the police force. Although formally grounded on the same civic principles, the two authorities have significantly different approaches to social media as a way to generate internal and external legitimacy. SIA has mainly implemented an e-government approach to rationalize services to become more efficient and customer oriented, by using social media as one of several media channels. The police force, however, adopted an e-governance approach to build legitimacy through interaction and reflexive discussion between government and citizens as a way to create transparency and nuance citizens’ attitude towards the police force. Building on a two-dimensional public government/governance framework, we reflect on how the two studied authorities’ social media practices shape and are shaped by different governing practices in their legitimacy work.
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| 3. |
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| 4. |
- Holgersson, Jesper, et al.
(författare)
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NOT ANOTHER NEW WINE IN THE SAME OLD BOTTLES : MOTIVATORS AND INNOVATION IN LOCALGOVERNMENT E-SERVICE DEVELOPMENT
- 2017
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Ingår i: Proceedings of the 25th European Conference on Information Systems (ECIS). - : Association for Information Systems. - 9789892076553 ; , s. 691-702
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Konferensbidrag (refereegranskat)abstract
- E-services hold the potential to innovate how the public sector operates, and to increase the transparencyof public services. Numerous research initiatives have illustrated the innovation power of eservices;with new technology and new solutions to existing problems. Research on this topic also emphasizesthat in order for public e-services to reach their full potential, they need to be designed in away that users find useful and beneficiary. Interestingly, in practice, only fragments of this claimedinnovation seem to take place. Today, most public e-services launched are merely electronic versionsof existing services with no, or very low, degree of innovation. In this paper, we analyse empirical datafrom local government e-service providers. The aim is to explore the current practices in local governmente-service development with respect to how aspects related to innovative and high quality serviceprovisioning are handled. In doing so, we analyse what basic motivators there are for local governmentsto offer e-services in the first place, and how such motivators influence innovation in localgovernment e-service development. The analysis concludes that local governments are facing a challengingsituation in terms of a general lack of resources regarding time, competence, and skills, aswell as a dispersed user segment where needs and wills often are hard to grasp. Furthermore, localgovernments are facing conflicting interests and agendas. At the end of the day, the heights of innovationare then hard to achieve. We call for further research on the applicability of previous researchfindings in other research areas in order to promote more innovative e-service provisioning.
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| 5. |
- Tona, Olgerta, et al.
(författare)
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Enhancing Decision-Making Efficiency Through M-BI Use
- 2017
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Ingår i: Proceedings of the 25th European Conference on Information Systems (ECIS). - 9789892076553
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Konferensbidrag (refereegranskat)abstract
- Mobile business intelligence (m-BI) denotes the delivery of business information on mobile devices, such as tablets and smartphones. m-BI promises to support the mobile workforce in making decisions just in time. Yet, a lack of knowledge exists on how m-BI use can actually lead to improved decisionmaking performance at the individual level. This void of understanding has implications for both practitioners and academics, with the former feeling insecure about the benefits of investing in yet another technology, and the latter lacking empirical studies on technologies that challenge traditional decision support system (DSS) platforms. To this end, drawing inspiration from the information system (IS) success models and information search literature, a research model is designed and tested through a survey-based study. Data are collected from 357 m-BI users employed in different organisations. The study findings support our research model. Reactive search and proactive search, both of which use modes of m-BI, significantly influence decision-making efficiency, albeit with different prediction-size effects. Furthermore, mobility and time criticality (i.e. mobile work characteristics) influence proactive search, and time criticality is a predictor of reactive search.
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