| 1. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Balancing digital debt and digital options – Challenges of digital transformation at Green Cargo
- 2023
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Ingår i: Journal of Information Technology Teaching Cases. - : SAGE Publications. - 2043-8869 .- 2043-8869. ; 13:2, s. 154-164
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Tidskriftsartikel (refereegranskat)abstract
- Green Cargo is a state-owned railway logistics company based in Sweden. The company has a wealth of experience in train logistics, and it is well-positioned to benefit from the push towards the zero-carbon future. To materialize this potential and to support growth, Green Cargo needs to create a strong digital foundation. This teaching case presents challenges faced by Mr. Ingo Paas, CIO of Green Cargo, who is looking for ways to deal with an existing digital debt that has been hindering company’s digital transformation efforts.
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| 2. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Challenges of Explaining the Behavior of Black-Box AI Systems
- 2020
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Ingår i: MIS Quarterly Executive. - : Association for Information Systems. - 1540-1960. ; 19:4, s. 259-278
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Tidskriftsartikel (refereegranskat)abstract
- There are many examples of problems resulting from inscrutable AI systems, so there is a growing need to be able to explain how such systems produce their outputs. Draw- ing on a case study at the Danish Business Authority, we provide a framework and recommendations for addressing the many challenges of explaining the behavior of black-box AI systems. Our findings will enable organizations to successfully develop and deploy AI systems without causing legal or ethical problems.
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| 3. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Constructing continuity across the organisational culture boundary in a highly virtual work environment
- 2021
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Ingår i: Information Systems Journal. - : Wiley. - 1350-1917 .- 1365-2575. ; 31:1, s. 62-93
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Tidskriftsartikel (refereegranskat)abstract
- While remote work allows organisations to offer their employees flexibility and harness global talent and markets for business growth, inability to rely on physical interactions between employees imposes challenges specific to operations in highly virtual work environments. Among these characteristic issues are challenges associated with organisational socialisation and organisational culture. Accordingly, an action design research project was carried out for building a socialisation substitute (an information artefact in the form of a digital organisational culture handbook) to support synthesis of symbolic and pragmatic components of organisational culture at case company Smartly.io, a highly virtual organisation experiencing rapid growth. The paper contributes to the literature on socialisation and organisational culture by demonstrating one approach to designing a surrogate for socialisation that acts as a conduit between the symbolic aspects of organisational culture (such as values) and the pragmatic ones (such as toolkits). The work contributes to organisational discontinuity theory also, via theory‐generating descriptive analysis of the process of building continuity across the organisational culture boundary through creation of an information artefact. The resulting artefact was found to deliver practical utility to the case company and encapsulate generalisable design principles for this building process.
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| 4. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Deciding on the robotic process automation operating model: A checklist for RPA managers
- 2022
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Ingår i: Business Horizons. - : Elsevier BV. - 0007-6813. ; 66:1, s. 109-121
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Tidskriftsartikel (refereegranskat)abstract
- Robotic process automation (RPA) has emerged as a technology promising various quick wins: fast deployment, immediate efficiency gains, and low investment requirements. These promises have resulted in large-scale deployment of RPA in diverse industries. However, the choice of operation model remains tricky. The paper identifies three key decisions for RPA managers tackling this: the who decision pertaining to selection of internal vs. external resources for RPA development, the how decision on whether the organization will pursue RPA deployment on-premises or through the cloud, and the what decision on whether to employ proprietary RPA tools or an open-source solution. To shed light on how these decisions are made and pinpoint their interdependencies, seven organizations’ choices connected with these three decisions are presented. The study’s main contribution is an RPA operating-model decision checklist that offers organizations a tool to facilitate RPA managers’ navigation of the decision-making process, gathering of the relevant information, and choice of the model best matching the organization’s needs.
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| 5. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Implementation of Automation as Distributed Cognition in Knowledge Work Organizations: Six Recommendations for Managers
- 2019
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Ingår i: International Conference on Information Systems. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- Knowledge work organizations are increasingly leveraging automation to enhance and transform their business processes. Many types of automation tools are being deployed in a large variety of information processing tasks, requiring effective management of human-automation cooperation. Yet, conceptual understanding of human-automation hybrid work remains thin and current literature lacks practical recommendations for managers. To address this gap, we synthesize findings from our three earlier case studies with organizations pursuing a wide array of automation tools and examine them through the lens of distributed cognition. We demonstrate how distributed cognition informs about the organizing for human-automation interaction when deploying automation. Our contribution lies in the presentation of six recommendations on three issues: human-automation task allocation, mitigation of the risk of deskilling, and management of collective knowledge across human and automation.
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| 6. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Information systems for sustainable remote workplaces
- 2023
-
Ingår i: Journal of strategic information systems. - 0963-8687 .- 1873-1198. ; 32:3
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Tidskriftsartikel (refereegranskat)abstract
- This review discusses the challenges associated with the sustainability of remote workplaces, which have become more prevalent due to the growing trend of work digitalization and the pandemic-induced push to remote work. These challenges are highlighted in literature across various disciplines, including information systems, but these discourses have remained isolated from each other. In this review, we consolidated and synthesized research on remote work from the perspective of individual workers by reviewing 187 articles published between 1999 and 2020 in recognized academic journals from fields including information systems, organizational studies, economics, human resources, sociology, and psychology. We identified five key themes that concern opportunities and challenges to sustainable remote workplaces: (1) key characteristics, (2) work-life boundaries; (3) health and well-being; (4) social interaction, and (5) leadership. Building on our findings we created a framework that recognizes two interrelated categories of factors influencing remote workplace sustainability – rigid base characteristics and contextual remote workplace variables – that together shape the trajectory of remote workplace sustainability in the long term. The framework also identifies the potential role of information systems in modulating the impact of the base characteristics to build continuities that encourage more sustainable remote workplaces. The paper concludes by offering a research agenda for information systems for sustainable remote workplaces based on the three IS theoretical frames: inclusion, dignity, and boundary objects.
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| 7. |
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| 8. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Online Discourse on Remote Work Challenges During the Pandemic – Trace Data Study and Future Directions
- 2022
-
Ingår i: Americas Conference on Information Systems. - : Association for Information Systems.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- The COVID-19 pandemic led to governments imposing restrictions on mobility and socialization of people. These restrictions pushed organizations to hastily adopt remote work. As pandemic evolved unpredictably, there was uncertainty surrounding duration and conditions of remote work. This forced workers to continuously adjust to deal with emergent challenges. This context provides a natural setting to study an impact of prolonged remote work at scale. We explored online discourse on Reddit about remote work during the period from January 2020 and January 2022. We used topic modeling of trace data to inductively understand the shared structures of meaning, and categorize it into seven themes. This was followed up with preliminary qualitative analysis of top posts in each theme. We identified three research directions for the future work.
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| 9. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
-
Security by envelopment – a novel approach to data-security-oriented configuration of lightweight-automation systems
- 2023
-
Ingår i: European Journal of Information Systems. - 0960-085X .- 1476-9344. ; , s. 1-23
-
Tidskriftsartikel (refereegranskat)abstract
- Organisations’ increasing adoption of lightweight automation, such as robotic process automation (RPA), raises concerns about the associated systems’ robustness and security, with data-security concerns becoming further accentuated when tools of this sort are deployed for handling of potentially sensitive data. However, literature on designing these tools in a manner mitigating risks related to organisational data security has remained scarce. This paper addresses this gap by presenting a study in which RPA was successfully designed for a process wherein the software robot handles sensitive personal data. Informed by work on the mindlessness of automation, sociotechnical envelopment, and security by design, this empirical study, employing action design research at Wärtsilä Corporation, pointed to three design principles, related to envelopment, access rights, and audit trails. By adhering to these, Wärtsilä created envelopes around the robot that afford the automation’s safe operation and processing of the sensitive data. This research advances the theory of sociotechnical envelopment’s design and deployment by introducing a novel approach in security by envelopment to elaborate on the security-oriented envelopment of mindless automation agents. The paper also discusses the practical utility of the artefact designed, in terms of both design and evaluation
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| 10. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Sociotechnical Envelopment of Artificial Intelligence: An Approach to Organizational Deployment of Inscrutable Artificial Intelligence Systems
- 2021
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Ingår i: Journal of the Association for Information Systems. - : Association for Information Systems. - 1536-9323 .- 1536-9323. ; 22:2
-
Tidskriftsartikel (refereegranskat)abstract
- The paper presents an approach for implementing inscrutable (i.e., nonexplainable) artificial intelligence (AI) such as neural networks in an accountable and safe manner in organizational settings. Drawing on an exploratory case study and the recently proposed concept of envelopment, it describes a case of an organization successfully “enveloping” its AI solutions to balance the performance benefits of flexible AI models with the risks that inscrutable models can entail. The authors present several envelopment methods—establishing clear boundaries within which the AI is to interact with its surroundings, choosing and curating the training data well, and appropriately managing input and output sources—alongside their influence on the choice of AI models within the organization. This work makes two key contributions: It introduces the concept of sociotechnical envelopment by demonstrating the ways in which an organization’s successful AI envelopment depends on the interaction of social and technical factors, thus extending the literature’s focus beyond mere technical issues. Secondly, the empirical examples illustrate how operationalizing a sociotechnical envelopment enables an organization to manage the trade-off between low explainability and high performance presented by inscrutable models. These contributions pave the way for more responsible, accountable AI implementations in organizations, whereby humans can gain better control of even inscrutable machine-learning models.
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| 11. |
- Asatiani, Aleksandre, 1987, et al.
(författare)
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Unexpected Problems Associated with the Federated IT Governance Structure in Robotic Process Automation (RPA) Deployment
- 2019
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- We investigate the federated IT governance structure in RPA deployment. Due to the inherent nature of RPA being an exemplary instantiation of lightweight IT, federated governance structure (avoiding fully centralized or fully decentralized modes) is arguably a viable option for governance. However, our case study in Telco with numerous RPA implementations reveals some unexpected problems associated with the federated governance structure. These problems emerge from difficulties in reusing the RPA components and elements across business units as well from difficulties in striking the right balance between centralization and local needs. Our study contributes to the literature on lightweight IT and IT governance by critically assessing the benefits and drawbacks associated with one specific mode (federated) of governing lightweight IT (RPA).
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| 12. |
- Asatiani, Aleksandre, 1987
(författare)
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What Can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation?
- 2022
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Ingår i: Service Automation in the Public Sector. - Cham : Springer. - 9783030926434 ; , s. 219-227
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Robotic process automation (RPA) has transformed from a promising technology to an integral part of the business process automation toolkit. While there is a wealth of experience with RPA in the private sector organizations, public sector counterparts started to deploy the technology on scale only recently. Being a latecomer gives the public sector the benefit of hindsight, as it can learn from the experiences of private sector organizations and avoid some of the same mistakes. This chapter discusses four lessons learned from private sector that are relevant to public sector organizations: (1) RPA is easier to start than to scale; (2) RPA requires long-term thinking; (3) RPA is not all about FTEs; and (4) RPA comes with accountability concerns.
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| 13. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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Accelerating Ukrainian Academic Teachers’ Professional Digital Competence in Times of War
- 2022
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Ingår i: International Conference on Information Systems (ICIS), TREOs. 46, Copenhagen, December 9-14..
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In February 2022, hostilities broke out in Ukraine, when the world just started recovering from the COVID-19 pandemic and returning to physical presence at workplaces and schools. The war has had a tremendous impact on Ukrainian Higher Education, resulting in the displacement of students and staff, evacuations and relocations of institutions, infrastructural losses and damages. The Ukrainian universities had to resume the online mode to ensure the safety of their students and staff. At this moment, research on the impact of war on the Ukrainian higher education is scarce. While the pandemic has contributed to the rapid development of digital competence of Ukrainian academic staff (Ovcharuk and Ivaniuk 2021), the development of the Ukrainian teachers’ professional digital competence in times of war has not yet been investigated. To this end, this study poses the following research question: How is the digital competence of academic teachers developed during the war? The study is guided by Mishra and Koehler's TPACK framework for technology integration in the classrooms (Mishra and Koehler 2006), addressing the development of three aspects of teacher knowledge such as technological knowledge (TK), pedagogical knowledge (PK), content knowledge (CK) and the integration of these in specific contexts. The preliminary analysis of 31semi-structured interviews with university management, teachers, and students from 11 Ukrainian universities reveals the acceleration of teachers’ professional digital competence from the beginning of the hostilities. In particular, we find the teachers developing their pedagogical knowledge (PK) in terms of becoming more flexible in classroom management, and adapting assessment forms to meet the needs of the students who experience hurdles due to lack of internet access, relocations, and bombings. The respondents also comment on teachers showing increased creativity in developing their courses and examinations. Further, formal teaching tools such as MOOCS platforms, Zoom and MS Teams are commonly combined with informal tools, such as mobile apps Telegram, Viber, and WhatsApp, which are used for sharing course materials, informing about potential risks of attacks, and abrupt course changes. The teachers who moved to the European countries mentioned further developing their Technological Knowledge (TK) in terms of learning new technologies in collaboration with European universities. The study offers insight into digital competence development in times of crisis, aiming to contribute to the fields of digital transformation, online education, and crisis management. References Mishra, P., and Koehler, M. J. 2006. "Technological Pedagogical Content Knowledge: A Framework for Teacher Knowledge," Teachers college record (108:6), pp. 1017-1054. Ovcharuk, O., and Ivaniuk, I. 2021. "A Self-Assessment Tool of the Level of Digital Competence of Ukrainian Teachers in the Context of Lifelong Learning: The Results of an Online Survey 2021," Educational Dimension (57:5), pp. 75-88.
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| 14. |
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| 15. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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EXPLOITATION AND EXPLORATION OF DIGITAL TECHNOLOGIES IN TIMES OF WAR: EXPERIENCES OF UKRAINIAN HIGHER EDUCATION INSTITUTIONS
- 2024
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Ingår i: ECIS 2024 Proceedings. 10..
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Konferensbidrag (refereegranskat)abstract
- Amidst the abundance of studies on exploring and utilizing digital technologies during the pandemic, there remains a scarcity of research regarding technology adoption during other types of crises. Through a longitudinal interview study involving 40 teachers and students from Ukrainian Higher Education Institutions (HEIs), our research focuses on the following question: How does the exploration and exploitation of digital technologies evolve in response to events of a wartime crisis? Our findings indicate that during wartime, people predominantly lean towards exploitation. Challenges such as stress, infrastructure damage, limited access to digital tools, and the necessity to reduce cognitive burden hinder their willingness to experiment with new technologies. Both teachers and students also tend to forsake digital solutions, resorting instead to analog alternatives, thereby emphasizing the need for a more intricate and flexible model for exploring and exploiting digital technologies during periods of crises.
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| 16. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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How to Succeed in Communicating Software Metrics in Organization?
- 2022
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Ingår i: AMCIS (Americas Conference on Information Systems), Minneapolis, MI, August 10-14. - : AMCIS 2022 TREO 80.
-
Konferensbidrag (refereegranskat)abstract
- While software metrics are indispensable for quality assurance, using metrics in practice is complicated. Quality, productivity, speed, and efficiency are important factors to be considered in software development (Holmstrom et al. 2006; Svensson 2005). Measuring correct metrics and using them in the right and transparent way contributes to pushing development in a desirable direction, leading to achieving projected goals and outcomes (Staron and Meding 2018). On the other hand, tracking the wrong metrics, and failing to interpret and communicate them properly results in a stressful work environment, conflicts, distrust, lower engagement, and decreased productivity (de Sá Leitão Júnior 2018; Ellis et al. 1991; Staron 2012). To ensure proper and effective use of metrics in organizations, successful communication around metrics is essential (Lindström et al. 2021; Post et al. 2002; Staron and Meding 2015). The purpose of this study is to understand and improve communication about metrics in contexts of contemporary software development practice in organizations. This is achieved by identifying the bottlenecks in the process of communication around metrics and how to overcome them in practice. Drawing on 38 semi-structured interviews and interactive workshops with metrics teams members and stakeholders from three organizations, we identify three interrelated challenges including limited knowledge about metrics and lack of terminology, uncoordinated use of multiple communication channels, and sensitivity of metrics, which influence workplace communication, trust, and performance. Our study shows the importance of developing metrics terminology to ensure the development of a shared understanding of metrics. Further, raising awareness about the affordances such channels as dashboards, email, MS Teams meetings/chat, stand up meetings, reports, etc., commonly used in software organizations, and how they can be combined to successfully transfer information about metrics is essential (Verhulsdonck and Shah 2020). It becomes especially important in remote work practices. Finally, though metrics is a powerful tool for decision making, enhancing transparency, and steering development in the desired direction, they can also turn into finger-pointing, blaming, and a pressing tool, resulting in stress and conflicts (Streit and Pizka 2011). The findings also indicate the importance of creating a culture around metrics, clarifying, and informing about the purpose of metrics in the organization (Umarji and Seaman 2008). We plan to build on the early findings of this study to develop a comprehensive framework for successful software metrics communication within organizations.
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| 17. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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The effectiveness of using online education technologies in times of cascading crises: digital transformation of Ukrainian higher education
- 2022
-
Ingår i: Act Sustainable Research Conference, 11-18/11, 2022, Gothenburg, Sweden.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Higher education in Ukraine is passing its matriculation exam. For the third year in a row, Ukraine has been actively developing and deploying online education technologies as a response to external shocks. The initial trigger was the COVID-19 pandemic, which limited opportunities for face-to-face interactions. During the pandemic, Ukrainian universities created their own online education system by testing various online educational technologies. These technologies became a solid base for the restoration of the educational process in Ukrainian universities after the start of military hostilities in early 2022, connecting staff and students who had to leave their homes to protect their lives from a constant threat. Aim The aim of our research project “The effectiveness of using online education technologies in times of cascading crises” is to investigate the experienced impact of the Covid 19 pandemic and war on teaching and learning in Ukrainian higher education. Methodology In the project's first stage, we conducted forty semi-structured interviews with top management, research and teaching staff, and students from different parts of Ukraine about their experiences of using digital technologies for teaching and learning. The interviews have been transcribed, translated from Ukrainian/Russian into English, and analyzed using thematic content analysis. Key results/conclusions At the conference, we will present some preliminary results about the challenges and opportunities of using digital technologies in times of war, providing suggestions for improvement of online educational technologies used in crisis situations.
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| 18. |
- Berbyuk, Nataliya, 1978, et al.
(författare)
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Development Speeded up by Necessity: The Future of Higher Education and Academic Work Online
- 2021
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Ingår i: AMCIS 2021 Proceedings. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- The COVID-19 pandemic had a dramatic impact on our lives and living. In higher education, it led to a swift shift from on-campus to online education resulting in practices of emergency remote teaching through virtual classrooms. In this project, we seek to gain a deeper understanding of the challenges and opportunities that this abrupt, enforced change to online education entailed for faculty and students in Sweden and Finland. We aim to examine the evolution of online work and study practices, their impact on the teaching and learning environment, and new expectations imposed on the faculty and students. Our goal is to enhance the theoretical understanding of e-learning, developing guidelines on how to make online education effective, exploring the impact of pandemics on the future of higher education.
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| 19. |
-
Business Process Management: Blockchain and Robotic Process Automation Forum
- 2020
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Proceedings (redaktörskap) (övrigt vetenskapligt/konstnärligt)abstract
- This volume contains the proceedings of the Blockchain Forum and the RoboticProcess Automation (RPA) Forum, which took place during the week of September13–18, 2020. Both of the forums were organized as part of the 18th InternationalConference on Business Process Management (BPM 2020). Due to the COVID-19pandemic, the main conference itself and most of its associated events were heldvirtually. The authors of the blockchain papers that appear in these proceedings pre-sented their work to a virtual audience and engaged in online discussions with peers,practitioners, students, and others. The RPA Forum was organized in a hybrid form:Presenters had the opportunity to join online orin situ, in Seville, Spain. As part of theRPA Forum, additional industrial demonstrations and a panel were organized. MoeWynn of Queensland University of Technology, Australia, gave the keynote talk at theRPA Forum.The Blockchain Forum and the RPA Forum have in common that they are centeredaround an emerging and exciting technology. Blockchain is a sophisticated distributedledger technology, while RPA software allows for mimicking human, repetitiveactions. Each of these have the potential to fundamentally change how business pro-cesses are being orchestrated and executed in practice. The BPM community hasembraced these technologies as objects of analysis, design, development, and evalu-ation. The forums were also created to allow for a discussion with researchers fromotherfields who share their interest in these technologies, whether this is from aneconomic, sociological, business, mathematical, or other viewpoint. The BlockchainForum took place for the second time, after itsfirst successful appearance at BPM 2019in Vienna. The RPA Forum made its debut this year at BPM 2020.In the spring of 2020, when the deadlines for paper submissions to the forumsexpired, it was not clear how–if at all–these events would take place. At that time,parts of the world were already suffering from the spread of COVID-19. Despite theuncertainty, both events received a fair amount of submissions by author teams from awide range of institutes and countries. The Blockchain Forum received 10 papers ofwhich the top 5 were accepted as full papers; the RPA Forum even received 18submissions, which led to the acceptance of the top 9 as full papers. Given the 50%acceptance for each of the events, this rate applies to these proceedings as a whole. Inaddition, one submission to the RPA Forum was accepted as a short paper because ofits promising nature and timely contribution. For both forums, each submission wasreviewed by at least three members of the respective Program Committees.We hope that the reader of these proceedings will enjoy the versatility of theincluded papers, as well as the creativity that the authors put into their work. Manyof the papers present fresh perspectives, which we expect to shape how the involvedtechnologies will evolve over time and how they will be applied in practice. We wouldlike to thank the authors for submitting and presenting their work. We are also gratefulto our colleagues who served as reviewers in the screening process and provided the authors with meaningful and constructive feedback. We want to explicitly acknowl-edge the effort of Appian and MCCM Innovations for their contribution to the RPAForum: they provided an industrial perspective on RPA by demonstrating how thetechnology is applied in practice. Finally, we are indebted to all the people from theBPM 2020 team, who supported us and created the setting for both events. Without their help, these forums would not have taken place.
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| 20. |
- Gambal, Marfri, et al.
(författare)
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Innovation through IT Outsourcing - Evidence from a Care Home
- 2020
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Ingår i: Pacific Asia Conference on Information Systems.
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Konferensbidrag (refereegranskat)abstract
- The difficulty of extracting innovation from information technology (IT) outsourcing engagements poses an important managerial problem as client firms, more often than not, fail to harness the innovative capacity of their IT service providers. This study aims to contribute to a better understanding of how such engagements can be managed more effectively. Based on empirical evidence collected at a long-term care home, our qualitative case study unearths influences on the innovation potential of four observed innovation through IT outsourcing initiatives. Organisational change readiness theory adapted to an innovation context is used as theoretical lens. Notable influences on the collective willingness and perceived ability to support an innovation initiative are found to spring from the outsourcing project, organisational and market context. The receptivity of these contextual influences is highly content-specific to the particular innovation initiative. Corrupting influences may emerge unexpectedly that need to be proactively responded to with correcting influences.
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| 21. |
- Gambal, Marfri, et al.
(författare)
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Leveraging Information Systems Outsourcing for Innovation
- 2020
-
Ingår i: SIGMIS-CPR'20: Proceedings of the 2020 on Computers and People Research. - New York, NY, USA : ACM.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This study is motivated by the apparent shortage of research on information systems (IS) outsourcing engagements that are leveraged for innovation on the client firm's behalf. Building on existing insights related to this managerial problem, we explore factors located within and outside the boundaries of an outsourcing engagement that shape the dynamics of the underlying innovation initiative. We are in the process of conducting a qualitative case study investigating four innovation through IS outsourcing engagements at an Austrian care home. Our preliminary findings indicate that an effective organization of IS outsourcing for innovation necessitates consideration of how engagement-specific factors and factors outside of the project may affect an initiative's innovation potential. With the framework of innovation through outsourcing, we propose an approach to capture these factors holistically
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| 22. |
- Gambal, Marfri, et al.
(författare)
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Strategic Innovation Through Outsourcing – A Theoretical Review
- 2022
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Ingår i: Journal of strategic information systems. - : Elsevier BV. - 0963-8687. ; 31:2
-
Tidskriftsartikel (refereegranskat)abstract
- Competition in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings towards strategic benefits that service providers can offer to their clients. Innovation is one such benefit that is expected nowadays in outsourcing engagements. The rising importance of innovation has been noticed and acknowledged not only in the Information Systems (IS) literature, but also in other management streams such as innovation and strategy. However, to date, these individual strands of research remain largely isolated from each other. Our theoretical review addresses this gap by consolidating and analyzing research on strategic innovation in the ITO and BPO context. The article set includes 95 papers published between 1998 to 2020 in outlets from the IS and related management fields. We craft a four-phase framework that integrates prior insights about (1) the antecedents of the decision to pursue strategic innovation in outsourcing settings; (2) arrangement options that facilitate strategic innovation in outsourcing relationships; (3) the generation of strategic innovations; and (4) realized strategic innovation outcomes, as assessed in the literature. We find that the research landscape to date is skewed, with many studies focusing on the first two phases. The last two phases remain relatively uncharted. We also discuss how innovation-oriented outsourcing insights compare with established research on cost-oriented outsourcing engagements. Finally, we offer directions for future research.
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| 23. |
- Persson, Per, 1968, et al.
(författare)
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Technical Debt in the Municipality Sector - The Missing Link with Citizens and Silofication
- 2023
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Ingår i: The 14th Scandinavian Conference of Information Systems. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- Public sector organizations suffer from high levels of technical debt (TD). TD leaves digital infrastructures in a derelict state, making digital transformations costly and risky. Though there is growing research about TD, most studies focus on private businesses, and there is a lack of research about TD in the public sector. In this study, we conduct a case study examining the TD in a Swedish municipality, analyzing archival data such as project reports, municipality blog posts on digital transformation, and goals to improve citizen experience. We focus on four information systems that support permit application processes. Analysis results reveal the common TD types, consequences, and possible causes. Departments work in silos, the case manager perspective is prevalent in requirements, and the citizens only have a limited passive role as system users leading to various types of TD and high costs when integrating legacy systems into a coherent IT architecture. By diving deep into the data from a specific forerunner municipality, we identify TD and increase our understanding of how debt influences digital transformation. Results give a stable ground for further research and practice on mitigating the debt.
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| 24. |
- Persson, Per, 1968, et al.
(författare)
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Toward Citizen-Centered Digital Government : Design Principles Guided Legacy System Renewal in A Swedish Municipality
- 2024
-
Ingår i: Proceedings of the 57th Hawaii International Conference on System Sciences. - : ScholarSpace. - 1530-1605 .- 2572-6862. - 9780998133171 ; , s. 1963-1972
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Konferensbidrag (refereegranskat)abstract
- Transformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
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| 25. |
- Ruissalo, Joona, et al.
(författare)
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Fluid Socio-Technical (Trans)formation of an AI system
- 2022
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Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences. - : IEEE. - 1530-1605.
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Konferensbidrag (refereegranskat)abstract
- The paper applies a flow-oriented perspective to examine how temporal conditioning of the flows of people and digital technologies dynamically shape socio-technical formation and the transformation process of an AI (artificial intelligence) system. Drawing on an in-depth case study of a financial accounting services company that was developing and deploying an AI system in its work process enabled forming a flow-based genealogical account of the fluid process of socio-technical (trans)formation. This allows to explore how delays to AI system deployment can arise from impediments to the dynamics of creation, sensing, and undergoing of possibilities for action wherein the flows of practices and actions involved cannot reach favorable conditions to form correspondence along the (trans)formative system-development path.
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| 26. |
- Schutte, Tessa, et al.
(författare)
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Digital Onboarding of Newcomers: Insights from an Organization Navigating Onboarding Challenges During the COVID-19 Pandemic
- 2023
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Ingår i: The 14th Scandinavian Conference on Information Systems. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- The rapid transition to remote work necessitated by the mobility restrictions to curb the spread of COVID-19 introduced challenges to the onboarding of new hires for many organizations. Organi-zations with no prior experience of remote work, had to resort to emergent digital onboarding processes, addressing the problems as they surfaced. This experience has revealed deficiencies in our understanding of digital onboarding processes in both academia and practice. In this paper, we present a qualitative study of an emergent digital onboarding process and newcomer adjust-ment during the pandemic, within the administrative function of a higher education institution based in the Netherlands. We conducted interviews with 11 newcomers and peers working at the organization during the period of restrictions. Our findings suggest four dimensions that impact newcomer adjustment: 1) relationship building, 2) responsibility and accountability of newcomer adjustment, 3) managing wellbeing and the sense of belonging, and 4) information seeking. Our study advances the discussion on digital onboarding revealing the effects of unplanned transition on newcomers and describing approaches newcomers used to adjust to the new work environment.
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| 27. |
- Tona, Olgerta, et al.
(författare)
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Designing digital solutions for sustainability: Navigating conflicting stakeholder requirements with dignity in mind
- 2023
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Ingår i: Journal of Information Technology Teaching Cases. - 2043-8869 .- 2043-8869.
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Tidskriftsartikel (refereegranskat)abstract
- This teaching case examines the challenges of designing a digital solution to address complex sustainability problems. The case follows the vice president for innovation of a mid-sized European digital agency involved in a project dedicated to designing a digital application that connects climate-conscious investors, banks, and homeowners in need of loans for green house renovations. In this case, students need to navigate stakeholders’ conflicting needs and consider broader aspects of environmental, social, and economic sustainability in the design of digital applications. At the same time, this digital solution should seek to promote stakeholders’ dignity.
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| 28. |
- Tona, Olgerta, et al.
(författare)
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Role of Data in the Building of Legitimacy for Green Bonds — Capturing, Contextualizing, and Communicating
- 2023
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Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences. - 1530-1605. - 9780998133164
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Konferensbidrag (refereegranskat)abstract
- Green bond markets promise to fight climate change by encouraging green investments. Yet, the real-world complexity of quantifying the green impact of sustainable initiatives might be exploited for greenwashing, thus threatening the entire market's credibility. Advances in business analytics research and practice hold the potential to untangle this complexity. This study aims to explore how one can engage with data to build the legitimacy of green bonds. In particular, we detail data-related needs, requirements, and challenges that are critical to take into account for designing relevant and effective information system artifacts that will support green bond markets. Through focus groups, interviews, and secondary data analysis, we identify capturing, contextualizing, and communicating green impact as core activities for bond issuers toward ensuring legitimacy for their green bonds. Based on these findings, we outline future research avenues and propose an initial set of research questions for the business analytics and, more broadly, information systems community.
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