| 1. |
- Brege, Staffan, 1951-, et al.
(författare)
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The Swedish furniture industry - a study of strategic groups and performance
- 2022
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Ingår i: Wood Material Science & Engineering. - : TAYLOR & FRANCIS LTD. - 1748-0272 .- 1748-0280. ; 17:6, s. 488-501
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Forskningsöversikt (refereegranskat)abstract
- The scope of this article is a longitudinal strategic group study with a special focus on the strategic group-performance relationship. The empirical context is the Swedish Furniture Industry, a very heterogeneous industry well suited for this type of "middle-ground study" between industry and firm levels. The research questions are finding suitable strategic dimensions to use when in a next step splitting up into different strategic groups followed by an analysis of the strategic group-performance relationship. Finally, an explanatory approach is taken with the purpose of increasing our understanding of performance differences between strategic groups. The empirical investigation is a total population study of 143 companies (micro companies excluded) and the period of analysis is 2004 up to 2017. Empirical data consist of yearly income statements, public statistics, results from two questionnaires and multiple (firm) case descriptions. The explanatory part is of a qualitative nature and points out the major differences between the strategic groups regarding environmental forces and competitive advantage. Nine strategic groups are identified and stable performance differences between groups are noted which are mainly related to different demand conditions between three customer sectors - household, institutional and B2B - but also to the mix of micro product/customer segments within these sectors.
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| 2. |
- Brege, Staffan, 1951-, et al.
(författare)
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The Swedish wood manufacturing sector : findings from a contextually adapted structure-conduct-performance model
- 2021
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Ingår i: Wood Material Science & Engineering. - : Taylor & Francis Ltd. - 1748-0272 .- 1748-0280. ; 17:6, s. 878-886
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Tidskriftsartikel (refereegranskat)abstract
- The scope of this article is an inter-industry study of the Swedish Wood Manufacturing Sector (WMS), examined from the perspective of the Structure-Conduct-Performance (SCP) paradigm in the theoretical field of Industrial Organization. The four research questions are: (1) identify the industries within the sector, (2) construct a contextually adapted SCP model and form the basis for hypotheses of relationships between the different variables in the model, (3) establish quantitative correlations between the variables, and finally (4) present a basically qualitative, explanatory interpretive analysis. The empirical investigation is a total population study of 311 firms. Nine industries are identified, and an SCP model is presented including four explanatory variables - exposure to international competition, value-added scope, domestic demand growth potential and (domestic industry) seller concentration - and two performance variables - industry profitability (ROA) and industry growth. The combined qualitative and quantitative explanatory analysis identifies some important relationships in the SCP model. The most prominent findings are the strong negative relationships between exposure to international competition and industry profitability and industry growth. Another finding is that strong positive relationships are found between the degree of value-added scope and industry profitability and industry growth.
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| 3. |
- Öhrwall Rönnbäck, Anna, 1969-
(författare)
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Interorganizational IT Support for Collaborative Product Development
- 2002
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- As product complexity increases and markets become more global, companies tend to collaborate with customers, suppliers and partners in business process activities previously carried out within a single firm. This is observed notably also in product development. Product development is an information and communication intense activity, and collaborative product development requires efficient communication between the participating firms, both during an ongoing project and afterwards when the product is in service. When more than one firm is involved, questions linked to business aspects regarding what information to share and how to communicate the information between the firms become important. With changing partners and competing supply chains this is a delicate management issue.The objective of this dissertation is to assess characteristics of communication in collaborative product development, in order to identify requirements for supporting IT tools.Empirically, the research was conducted in two parts. Part I was conducted in the aircraft industry, where a systems integrator firm’s relationship to its major suppliers was investigated. In Part II, collaborative product development between a buyer and several suppliers organized in networks was investigated. These studies were complemented with studies of IS/IT development and implementation projects. Theoretically, it is based on the literature on product development, supply chain management, and IT support for business relationships.Concerning the buyer-supplier dyad it was found that there was not one collaborative product development process in common between the firms, but rather coordination between the firms’ processes. Concerning the relationship between buyer and supplier network, it was found that one of the suppliers represents the network in a dyadic buyer-supplier relationship. Within the supplier network, the firms conducted interorganizational integrated product development, which means that the functions were represented by several firms. This implied that management practices must respect the special characteristic of small and medium-sized firms in collaboration.The investigation of information and communication in collaborative product development in dyads and networks led to a list of requirements on IOIS. The findings were concluded in a matrix that presents characteristics of product development in general, product development in dyads, and product development in supplier networks, and a mapping of the requirements on IOIS.Since the business relationship is the major difference between product development in-house and collaborative product development, it was considered appropriate to take a supply chain view on the requirements for an IOIS. It was found that support is needed both for the procurement and the product development process. Moreover, it was found that project management support can significantly improve the efficiency of the development process. Improvements of the effectiveness regard support for the product life cycle, and for the long-term relationship between the parties.It was concluded that an IOIS for collaborative product development should be based on standard technology and support standard formats, in order to make it possible for a firm to simultaneously manage its own systems and proprietary information, and exchange information with partners when needed.
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| 4. |
- Abrahamsson, Mats, et al.
(författare)
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Distribution Channel Reengineering - Organisational Separation of Distribution and Sales Functions in the European Market
- 1998
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Ingår i: Transport Logistics. ; 1:4, s. 237-249
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Tidskriftsartikel (refereegranskat)abstract
- In this article, the concept of distribution channel re-engineering stands for a restructuring of distribution activities where the physical distribution and sales functions are organizationally separated from each other. The objective of the re-engineering process is primarily to reach dramatic improvements in operational efficiency. Our study indicates improvements in the distribution process in terms of: (1) economies of scale; (2) specialization and increased expertise; and (3) coordination and control. Altogether, the competitive outcomes of distribution channel re-engineering can be dramatic improvements both in cost efficiency and customer services. Modern information technology is the necessary vehicle both for a successful organizational separation of functions, including an efficient coordination between functions, and at the same time a closer integration within each function. Distribution channel re-engineering is probably the most important key to a successful restructuring of distribution channels of standardized products on the European market. In a case study of a multinational tool manufacturer, the improvements in terms of decreased costs and increased customer services have been remarkable. Traditional distribution structures, building chains of warehouses from factories through central warehouses to national warehouses at the sales company level, have been replaced with distribution structures of centralized warehousing to one single distribution centre and also of centralized administration from sales companies to one single administrative centre covering the European market.
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| 5. |
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| 6. |
- Abrahamsson, Mats, et al.
(författare)
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Dynamic effectiveness : Improved industrial distribution from interaction between marketing and logistics strategies
- 2005
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Ingår i: Journal of Marketing Channels. - 1046-669X .- 1540-7039. ; 12:2, s. 83-112
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Tidskriftsartikel (refereegranskat)abstract
- Based on different observations, in theory as well as in practice, we have identified strategies and operations following two different tracks, striving in different directions, despite it being well known they should go hand in hand. For companies challenged by a more and more dynamic business environment with heavier market segmentation, additional marketing channels, increasing globalisation on supplier and customer side, and high pressure on profit margins, the result from this is competitive weakness. The purpose of this article is to switch focus from operational effectiveness and strategic positioning as static success concepts on how to improve industrial distribution, to dynamic challenges of how to continuously manage the interaction between marketing strategies and operations (e.g., logistics) under the influence of a dynamic business environment. From theories in market strategies, logistics, flexibility, and marketing channels together with empirical experience from a best practice case study, we are introducing a model for dynamic effectiveness, describing the different characteristics of a company and what to focus on in order to become more dynamic. In order to constantly move to new market positions, and at the same time, restructure logistics and improve operational effectiveness, we have identified the dynamic capabilities of an organisation to be the key to success in industrial distribution. We define dynamic effectiveness as "how fast-and-well a company can go from one strategic positioning and productivity frontier to another." It tells that a frequent interaction between new strategic moves and actions for higher operational effectiveness is required to be in pace with the dynamic and changing business environment and to stay ahead of competition. As a part, of this, best, practice logistics performance makes it possible not only to be more agile to new strategic moves, but also to drive strategic development from a high operational level. This is achieved by designing logistics to be a resource base to support and be an enabler for new strategic moves on the market. © 2004 by The Haworth Press, Inc. All rights reserved.
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| 7. |
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| 8. |
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| 9. |
- Asgharian Bourkheili, Ehsan
(författare)
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Enhancing SMEs competitive advantage by franchising
- 2014
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Although there is a large body of literature on franchising systems that are mainly produced from the franchisor's perspective, looking at franchising from the franchisee's point of view has remained largely uninvestigated. Creating and sustaining competitive advantage is the prerequisite for the franchisee's (as an SME) survival in today's competitive environment. This research's comprehensive literature review shows three major groups of factors influencing the franchisee’s competitive advantage, including the franchisor-related factors, the franchisee-related factors, and factors associated with the franchisor-franchisee relationship. Since the franchisor has a dominant role in the business, it can influence the franchisee in many ways. Therefore, it is crucial to put special emphasis on how the franchisor-related factors may influence the franchisee business success.In light of the discussion above, this study was carried out to understand how franchisor-related factors, through enhancing/creating competitive advantage, might influence the franchisee’s business success. According to the literature on competitive advantage, three clusters of literature as three perspectives were reviewed and discussed. These include the resource-based view, the industry structure view, and the relational view. In the resource-based view, the firm's resources are considered as a source of competitive advantage, but in the relational view, not only the firm's internal resources, but also the interfirm resources are the source of competitive advantage. Therefore, this perspective has a significant contribution to this study. In addition to services provided services by the franchisor, as the resources, franchisor organizational factors specifically entrepreneurial orientation, and absorptive capacity were found relevant in the franchisee's competitive advantage. Accordingly, an integrative theoretical/analytical framework was built and used throughout the study.Because of exploratory nature of the study, the qualitative method was chosen and applied. Along with the purpose of the study, a multiple-case study research strategy consisting of seven cases, in two franchising systems, was performed. The results of the analysis confirm that services provided by the franchisor, the franchisors’ entrepreneurial orientation, and the franchisees’ absorptive capacity have a significant role in enhancement of the franchisees’ competitive advantage. Other significant results of the franchisor-related factors enhancing competitive advantage were found to be: the speed of raw material supply, keeping consistency in quality, economy of scale and keeping prices competitive. Furthermore, the franchisor enhances the franchisee's competitive advantage by transferring business know-how and creating collective tacit knowledge, and as well improvement in the franchisee-specific human capital. Intellectual property in a franchise system through transferring the first mover advantage to the franchisee and creating the differentiated position affect the franchisee's competitive advantage. The franchisor’s entrepreneurial orientation creates the first-mover advantage for the franchisee. Similarly, the franchisor's absorptive capacity, through creating the first-mover advantage and improving the franchisee's social capital, enhances the franchisee's competitive advantage.
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| 10. |
- Asgharian Bourkheili, Ehsan
(författare)
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Performance in Franchise Systems : The Franchisee Perspective
- 2015
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- During the last decades, franchising as an organizational form has received a lot of attention from researchers and practitioners alike. While many studies have examined various aspects of franchising from the franchisor's perspective, little research has taken the franchisee’s perspective. Therefore, given the importance of franchisees in a franchise system, the lack of research about consequences from the franchisee's perspective, and that many of the previous studies have taken a top-bottom view, this research concentrated on the franchisee's performance. This study focused on business format franchising in the restaurant industry in two countries, Iran and Sweden.In this study, the three perspectives of entrepreneurship, strategic management, and marketing were used to study the franchisee’s performance. Moreover, the resourcebased view, relational view, and relational exchange theory have been used to find the influential factors in a franchisee’s performance. Therefore, by considering franchising as a mutual relationship and examining the influential factors in a franchisee's performance, the related factors of both the franchisor and franchisee, as well as the relationship between them, were examined.According to the franchisee’s related factors, the franchisor's related factors, and the relationship and environmental factors, 12 main hypotheses and 9 sub-hypotheses were developed. In total, 191 usable questionnaires from Sweden and Iran, comprising a response rate of 22 percent, were returned from the franchisees. In this study, confirmatory factor analysis was used to test the construct measurement; to test the hypothesis, hierarchical multiple regression analysis was performed. Moreover, the Chow test was conducted to integrate the data from these two countries.A primary contribution of this study is taking a bottom-top view in franchising research. This study also provided a detailed and holistic view about the consequences of franchising for franchisees. Moreover, this study, offers important contributions toward understanding entrepreneurial activities, as a controversial issue, in franchising outlets.The results provide interesting insights into the franchisee’s performance. While the franchisees’ related factors of absorptive capacity, Kirznerian entrepreneurial orientation, and social capital positively affected their performance, Schumpeterian entrepreneurial orientation and human capital did not affect their performance. Moreover, the franchisor’s related factors of system profitability, brand reputation, advertisement and providing raw material had a positive influence on the performance. However, training did not cause a difference in the franchisee’s performance. All relationship factors also positively affected the performance, and conflict and satisfaction mediated the relationship between trust and performance. Finally, the implications of this study and suggestions for further contributions in this stream of research are discussed.
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| 11. |
- Biggemann, Sergio, et al.
(författare)
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Creation and implementation of business solutions : Effects on supplier firms’ network identity and position
- 2015
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Ingår i: Proceedings of the 31st IMP Conference. ; , s. 1-12
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Konferensbidrag (refereegranskat)abstract
- This research investigates the dynamic effects that the creation and implementation of business solutions have on the supplier’s network position and identity. The study is based on publicly available data from websites and industry reports, as well as interviews with key decision makers in industrial firms and their networks. It contributes to business marketing literature by modelling the dynamic changes that organisational networks experience when organisational actors interact to create and implement business solutions. It focuses on the concepts of network position and network identity.Previous research on the creation and implementation of business solutions find that this is a highly interactive process that reshapes markets, introduces new actors, and makes redundant other actors to the focal company network. Overall, the wider business environment where organisational actors operate is affected. Dynamic changes on the network level occur despite the parties' intentions and are also difficult to predict. Nevertheless, the effects on the shape of the network become quite apparent, and affect the parties' rights and obligations as perceived by other organizations; that is, the changes on the network shape affect organizations’ network position. As the process of creation of business solutions evolves, both customer and supplier find themselves interacting with new companies and organisations. This change requires the learning of new norms and rules, and creates opportunities to develop new skills. The introduction of new parties onto the network changes the set of resources and capabilities that the supplier can access and thus make available to their customers. Customers, then, construe the supplier’s network identity differently, eventually more capable than the network identity of competitors, which may create and lead to sustained competitive advantage of the supplier. To conclude, this paper portrays how the network identity changes as a consequence of the parties’ interaction in creating and developing business solutions.
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| 12. |
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| 13. |
- Biggemann, Sergio, et al.
(författare)
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Development and implementation of customer solutions : A study of process dynamics and market shaping
- 2013
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Ingår i: Industrial Marketing Management. - : Elsevier BV. - 0019-8501 .- 1873-2062. ; 42:7, s. 1083-1092
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Tidskriftsartikel (refereegranskat)abstract
- A broad, dynamic network perspective on solution processes remains scarce. This article presents the process of developing and implementing customer solutions and its effects on the wider business environment by investigating customers and suppliers in the global mining industry (Australia, Chile, and Sweden), analyzing the deployment of a new customer solution, and assessing the changes to the competitive environment and focal firms' relationships with other customers and suppliers. It shows that the forces that drive customer and supplier interests and motivation to co-develop customer solutions may change over time, thus redefining the aim and scope of solutions and creating failure risks. Customers present problems; suppliers respond, on the basis of not only the feasibility of the customer-specific solution but also of their evaluation of future solutions in a broader market; then suppliers aim to standardize successful solutions across markets. Customers want close supplier relationships and unique solutions but also like standardized and repeatable solutions, so they can share development costs with competitors and expose the supplier to competition to avoid lock-in effects. From a network perspective, a novel solution can have a market-shaping effect and evoke reactions from other actors who want to enhance their market position. However, these changes are not necessarily deliberate, and the dynamics that market introductions of solutions trigger may be difficult to predict.
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| 14. |
- Bildsten, Louise, 1975-, et al.
(författare)
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Applying the Krajlic-model to the Construction sector - the case of a prefab housing factory
- 2010
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Ingår i: Proceedings 26th Annual ARCOM Conference. Association of Researchers in Construction Management, 2010, Vol. 2. - 9780955239045 ; , s. 1029-1037
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Konferensbidrag (refereegranskat)abstract
- The purchasing strategies in the construction industry have been considered by many writers in construction management as short-term and arms-length. However, a different picture is portrayed in the manufacturing industry, where the purchasing strategies are mostly long-term to secure supply for production. Industrialized building is at the crossroad between construction and manufacturing, which raises the question of what purchasing strategies are applied. The purpose of this study is to investigate how the Kraljic model (1983) can be applied in an industrialized housing factory. The purchasing strategies were studied through interviews with the CEO of a timber housing manufacturer in northern Sweden. Industrialized housing manufacturers can take advantage of standardized construction systems and secure production flows that eliminate waste and improve quality. Evidence proves that long-term relationships similar to those in the manufacturing industry also exist in the construction industry regarding factory production. The analysis of these strategies suggests that the total product offer, including logistic services, plays an important role in choosing supplier.
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| 15. |
- Bildsten, Louise, et al.
(författare)
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Purchasing Strategies in Industrialized Housing : a Multiple Case Study
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- Many writers in construction management have been considered purchasing strategies in the construction industry as short-term and arms-length. However, a different picture is portrayed in the manufacturing industry, where purchasing strategies are often long-term to secure supply for production. Industrialized building is at crossroads between construction and manufacturing, which raises the question of what purchasing strategies are applied. The purpose of this study is to investigate how the Kraljic model (1983) can be applied in industrialized housing. The purchasing strategies were studied through interviews with three top managers at three different timber-housing manufacturers in northern Sweden. Industrialized housing manufacturers can take advantage of standardized construction systems and secure production flows that eliminate waste and improve quality. Evidence proves that long-term relationships similar to those in the manufacturing industry also exist in the construction industry regarding factory production. An analysis of these strategies suggests that the total product offer in terms of customization, including logistic services, plays an important role in choosing a supplier to satisfy the needs of efficient production. A new model is developed regarding the effectiveness of the purchasing strategies on the production process, where products are classified according to value-in-production instead of their monetary value.
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| 16. |
- Bildsten, Louise
(författare)
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Towards Partnerships in Industrialized Housing
- 2011
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The purpose of this thesis is to describe and analyse purchasing strategies and their interdependence with the production process and supplier relationships in industrialized housing. The thesis is a multiple case study of four Swedish industrialized timber-housing manufacturers. The case studies included interviews with top managers concerning purchasing, production and supplier relationships. Production is considered the heart of the company. Therefore, to gain an in-depth knowledge of how production affects purchasing and thus supplier relationships and vice versa, observations were made to study the production process. Many different parts and competences need to be coordinated in the creation of a house. In the West, the construction industry has been heavily criticized for low efficiency and effectiveness. Conclusions from the case studies showed that codevelopment, customization and secure deliveries are regarded highly by industrial house builders and to obtain them, long-term relationships with suppliers are preferred. Industrialized house builders are argued to have more long-term relationships with their suppliers than traditional on-site builders. Industrial house builders choose their suppliers based on the purchased products’ value-in-production rather than price. Product and process innovations created in collaboration with suppliers seem to be a way to enhance the production process of houses. Through the site resource of the factory, industrial house builders have the potential to refine their processes in win-win partnerships with suppliers for a more efficient and effective production of houses, as onsite work is harder to standardize and control.
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| 17. |
- Brandes, Ove, 1937-, et al.
(författare)
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Chambre separée in product development : Vertically mediated coopetition in the automotive supply chain
- 2007
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Ingår i: International Journal of Automotive Technology and Management. - 1470-9511. ; 7:2-3, s. 168-183
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Tidskriftsartikel (refereegranskat)abstract
- Coopetition, i.e., parallel competition and cooperation between the same companies, has many faces in the automotive industry. This paper focuses on vertically mediated coopetition in product development. The concept of 'chambre separée' is introduced as a metaphor for supplier-mediated coopetition to denote the situation when competing car manufacturers, often called OEMs, partner the same supplier in different product development projects. These projects are organisationally kept apart. When a supplier handles several development projects at the same time with different OEMs, 'chambres separées' is a way to protect Intellectual Property Rights (IPR) and allow OEM-specific solutions to be developed. But at the same time, the competitors are supporting the building of a common core competence at the First-Tier Suppliers (FTSs). The OEMs also accept some 'overhearing' from one project to another, which strengthens the supplier's knowledge base. Coopetition in this form tends to be advantageous to both OEMs and FTSs. Copyright © 2007 Inderscience Enterprises Ltd.
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| 18. |
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| 19. |
- Brandes, Ove, et al.
(författare)
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The Strategic Importance of Supplier Relationships in the Automotive Industry
- 2013
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Ingår i: International Journal of Engineering Business Management. - : SAGE Publications. - 1847-9790. ; 5:17
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Tidskriftsartikel (refereegranskat)abstract
- The aim of this paper is to analyse longitudinally the development of purchasing strategies in the automotive industry during the last 20 years. The amplitude of the business cycle during this time frame hasbeen very high and includes periods of financial/automotive crisis as well as high sales and demand. Our empirical data is primarily drawn from a 1990–2010 longitudinal case study of the relationship between automaker Volvo Personal Cars and Autoliv, a supplier of seat belts andairbags, complemented with secondary data framing the development of the industry level. The theoretical focus is on outsourcing and purchasing strategies developed within long‐lasting buyer‐supplier relationships;theoretical pillars are found in transaction‐cost theories and the resource‐based view of the firm.Based on the longitudinal case study, our analysis pinpoints the importance of intimate cooperation between customer and supplier in areas close to the core values and core competences of the buyer (that is, the automaker). From an industry‐level perspective, the winners in the automobile industry from 2010 and onwards have been and will be those who can organize long‐term collaboration partnerships between the automakers, their suppliers, and the political stakeholders, and who can outsource a large part of the technical development to the suppliers in areas also close to the core competences. The automakers must accept that their suppliers have competing automakers as their customers and search for synergies in their product portfolio. Theoretically, there is a need for conceptual development through deeper studies of the firm’s relational capability and its implications.
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| 20. |
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| 21. |
- Brege, Staffan, 1951-
(författare)
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Affärsmodeller för kontorsmöbler - analys av Kinnarps och EFG
- 2009. - 01
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Ingår i: Affärsutveckling inom trämanufaktur och möbler - Hur skapas effektivare värdekedjor?. - Stockholm : Vinnova. - 9789185959396 ; , s. 220-239
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- I denna artikel analyseras affärsmodellerna hos våra två största tillverkare av kontorsmöbler. De båda företagens modeller liknar varandra i stor utsträckning, dock har Kinnarps vuxit sig drygt två gånger större än EFG, vilket kan tyda på en mera konsekvent genomförd strategi. Båda företagen är operativt excellenta inom produktion, Kinnarps har en mycket stark logistikverksamhet i egen regi, medan EFG har en stark säljplattform och större kontroll över processen fram till avslut. Kinnarps har kommit längst att i affärsmodellen bredda sortimentet till att täcka in både kontors- och miljömöbler. Även EFG har breddat sig genom förvärvet av en norsk tillverkare av kontorsstolar. Det som blir allt viktigare är kontrollen över egna säljkanaler och där ligger EFG före, men Kinnarps har ställt om strategin i samma riktning. Båda företagen har stora internationella ambitioner, Kinnarps är nummer tre i Europa och EFG är bland de tio största. Vad internationaliseringen mycket handlar om är att bygga positioner marknad för marknad, där det vikigaste kanske är att komma över säljkanalerna men även kompletterande produktion för den specifika marknadens krav. De stora kontorsmöbeltillverkarna kan även vara lokomotiv för mindre företag. Om detta i praktiken kan ske utan eget ägande är väl en mera öppen fråga.
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| 22. |
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| 23. |
- Brege, Staffan, et al.
(författare)
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Business models in industrialized building of multi-storey houses
- 2013
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Ingår i: Construction Management and Economics. - : Routledge. - 0144-6193 .- 1466-433X. ; 32:1-3, s. 208-226
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Tidskriftsartikel (refereegranskat)abstract
- The business model construct has been widely used during the last decade, partly because of its potential to provide a holistic view of how companies do business. A test of how prefabrication could form the basis of a construction firm’s business model can lead to an understanding of the potential for the competitiveness and profitability of industrialized building. The aim is to adapt a general business model construct and use it to empirically identify the most frequently used and the most viable business model. The theoretical perspective is employed to examine how a company does business and which activities and resources are mobilized through the distinction between strategic and operational effectiveness. The multiple case studies include five major Swedish companies that produce prefabricated timber building systems and the analysis is grounded in pattern-finding. The business model construct includes: market position, offering, and operational platform. The result indicates five business model elements: prefabrication mode, role in the building process, end-user segments, system augmentation and complementary resources. Applying this construct to the five case companies revealed that one out of seven models was found to be viable in terms of both ‘market share’ and decision-makers’ opinions. One important conclusion is to take the prefabrication mode as the starting point for business model design and then adapt the other elements to a good fit.
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| 24. |
- Brege, Staffan, 1951-, et al.
(författare)
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De nya affärsrelationerna - en överlevnadsfråga
- 2008. - 1
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Ingår i: Marknadsorientering - Myter och möjligheter. - Malmö : Liber AB. - 9789147088928 ; , s. 97-114
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Svenska industriföretag rustar idag för en ständigt ökad konkurrens, vanligtvis genom att pressa kostnaderna och anpassa sig till lägre internationella prisnivåer. Samtidigt arbetar man på att knyta kunderna närmare till sig, med ett djupare engagemang i kundernas verksamheter. Om man lyckas inträffar det paradoxala att istället för att bli utkonkurrerad av företag från lågkostnadsländer, så förstärks positionerna hos kunder och mera generellt på marknaden. En fördjupad relation uppnås genom att erbjuda en mer heltäckande lösning, ett helhetserbjudande som integreras som en viktig del i kundens verksamhet. Företagets affärsmodell styrs in mot att tjäna pengar på en redan installerad kundbas, genom att under hela erbjudandets livscykel tillföra kompletterande erbjudanden som utgår från att effektivisera kundens affärs- och produktionsprocesser. Dessa utvecklade affärsrelationer kräver en väsentligt bredare coh djupare interaktion med kunderna. Det blir viktigt för företaget att på djupet förstå kundens verksamhet och affär. Detta blir en nödvändighet för att kunna skapa och utveckla attraktiva kunderbjudanden.
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| 25. |
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| 26. |
- Brege, Staffan, 1951-, et al.
(författare)
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Industriellt byggande i trä - nuläge och prognos mot 2025
- 2017
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Mot bakgrund av samhälleliga utmaningar kopplade till demografi, klimat, sysselsättning och krav på resurseffektivitet kan industriellt träbyggande bidra med följande i ett tidsperspektiv fram till 2025:Bygga upp en kapacitet för industriell träbyggande som kan leverera 50 % av flerbostadshusen som byggs på den svenska marknaden (17 500 lägenheter varav 15 000 producerade inom landet) och samtidigt nå en 30-35%-ig materialandel inom segmentet lokaler.Därigenom skapa 8 000 nya jobb inom prefabricering i fabriksmiljö och bidra till att flytta 6 000 jobb från storstad till landsbygd. Detta kan vara en dellösning på bristen på inhemsk byggarbetskraft – att flytta ut jobben på landet och att ”göra om” snickare till maskinoperatörer. Detta kan även vara en möjlighet för integrering av nyanländ arbetskraft.Utnyttja träets potential för minskad klimatbelastning jämfört med andra byggmaterial. Ett industriellt flerbostadshus har 40 % lägre CO2 utsläpp än ett jämförbart betonghus. Motsvarande siffra för lokaler är minus 35-40% (baserat på sammanfattande och nya analyser av Tyréns).Minska klimatbelastningen med 0,7-0,8 miljoner ton CO2 ekvivalenter genom att substituera från betong till trä – en besparing som utgör knappt 3 % av den totala mängd utsläpp som Sveriges handlande och icke handlande sektorer ska anpassa sig till för år 2030. Om träets kollagring adderas till substitutionseffekten så blir den kalkylmässiga besparingen 2-4 miljoner ton CO2 ekvivalenter.Bygga resurseffektivare med industriellt byggande och framförallt utnyttja den potential till fortsatta effektivitetsförbättringar som ligger i att öka volymerna. Detta sker genom högre nivåer på byggproduktionen i kombination med kraftigt ökade marknadsandelar. Industriellt byggande har bättre kontroll över processer som även inkluderar underentreprenörer och konsulter och kan genom bättre integration och partnerskap verka dämpande på en marknad som kännetecknas av stora svängningar i lägen präglade av överhettning respektive nedgång och stiltje.En avslutande kommentar gäller behovet av kapacitet på den svenska marknaden för bostadsbyggande. Svensk skogs- och träindustri verkar i dagsläget stiga in med stora kapacitetsutbyggnader i ett läge där det inte är särskilt troligt att svensk betongindustri fortsätter att expandera. Vi bedömer att osäkerheten vad gäller klimatfrågan är för stor för att man från betongsidan ska ge sig in på stora investeringar i nuläget. De stora byggbolagen verkar ägarmässigt frikoppla sig från betongbranschen och är därmed ännu mera obundna att gå över till en trästrategi när incitamenten blir tillräckligt stora och tydliga. Detta är en stor möjlighet för industriell träbyggande.
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| 27. |
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| 28. |
- Brege, Staffan, 1951-, et al.
(författare)
-
Innovativa startup-företag i scaleup-/effektivitetsfasen : En trenivåmodell för analys av tillväxt, skalbarhet, konkurrensfördelar och lönsamhet
- 2024
-
Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Den här rapporten fokuserar på modellutveckling och skapandet av ett analytiskt verktyg som ska vara till hjälp för innovativa startupföretags utveckling och främst de som befinner sig i scaleup-/effektivitetsfasen. Modellutvecklingen fokuserar på att knyta ihop affärsmodeller med tillväxt- och konkurrensstrategier och den ekonomiska logik och struktur som avspeglas i resultat- och balansräkningar. Modellutvecklingen syftar till att skapa ett brett analytiskt verktyg som ska vara till hjälp för att bygga ”ett helt företag” som inkluderar olika värdeerbjudanden, affärsmodeller, strategier, resursuppbyggnad och företagets organisatoriska struktur.
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| 29. |
- Brege, Staffan, et al.
(författare)
-
Internationalisering i en global värld : från innovation till marknadsledare
- 2016. - 1
-
Bok (övrigt vetenskapligt/konstnärligt)abstract
- Hur kan man få företag att växa? Den här boken handlar om hur man tar små och medelstora företag till ”mindre storföretag” och hur man bygger upp en internationell verksamhet. Utgångspunkten är att skapa en robust affärsmodell runt en produkt- eller processinnovation – en affärsmodell som kan ge hävstångseffekter på lönsamheten när företaget växer. Boken tar upp fem hörnstenar i internationalisering:utveckla affärsportföljen och affärsmodellen för internationaliseringexpandera till olika geografiska marknaderbygga en position på en ny marknadgöra affärer på utländska marknaderorganisera och styra internationell verksamhet. Författarna väver samman konkreta fallbeskrivningar med en teoretisk referensram, och kompletterar med rekommendationer och en verktygslåda som stöd i arbetet med att styra en internationell verksamhet.En högaktuell bok om hur man utvecklas från talang till världsstjärna. Vi får följa bolag som Elekta, Envac och Systemair, alla med den gemensamma nämnaren att de tack vare skicklighet och tajming gick från lovande bolag till ledande i sin respektive bransch. Vi får också några ledtrådar till hur Sverige kan ta tillvara sina förutsättningar som bas för framtidens internationaliserade företag. Den här boken angår företagsledare, politiker och alla oss som vill förstå hur svenska småföretag kan växa och bli vinnare på världsmarknaden.Ylva Berg, VD Business Sweden
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| 30. |
- Brege, Staffan, 1951-, et al.
(författare)
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Managing Supplier Relations with the Balanced Scorecard
- 2008
-
Ingår i: International Journal of Knowledge Management Studies. - 1743-8268 .- 1743-8276. ; 2:1, s. 147-161
-
Tidskriftsartikel (refereegranskat)abstract
- As a consequence of increased outsourcing, companies become more and more virtual organisations and dependent upon external sources to reach their strategic objectives. Here, lacking supplier performance or commitment can result in failure of the outsourcing programme that significantly risks the financial results of the outsourcing company. Consequently, when outsourcing it is important to assure that the supplier performs as expected. This study uses a Balanced Scorecard (BSC) perspective for investigating performance measurements in outsourcing. The results illustrate the importance of a process perspective when outsourcing (securing volume, high quality at the right time). Formulating a BSC for a supplier, an outsourcing company could better control/steer the supplier on an output/performance level.
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| 31. |
- Brege, Staffan, 1951-, et al.
(författare)
-
On Outsourcing Strategies; the Opportunities of Parallel Production - Studies of the Leading Floor and Window Manufacturers in Europe
- 2006
-
Ingår i: The International Conference on Information Technology in Business ITIB,2006. - Warsawa : Warsaw Agricultural University. ; , s. 43-
-
Konferensbidrag (refereegranskat)abstract
- This paper investigates how a model for the outsourcing decision can be developed when customer and suppliers are working on a transaction orientated basis. Linked to this is that there is a stated need in literature for more research to develop models that can provide managerial guidance how much organisations should outsource and under which circumstances mixed strategies can be suitable (i.e. combining parallel production and outsourcing). The research has used a case study approach, and it was based on two leading European companies in the floor and window industries. The study identifies some main advantages and reasons for combing outsourcing with in-house parallel production. Finally, a model is formulated that will assist a company when considering outsourcing strategies.
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| 32. |
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| 33. |
- Brege, Staffan, 1951-, et al.
(författare)
-
Outsourcing i träindustrin
- 2006
-
Ingår i: PLANs forsknings- och tillämpningskonferens,2006. - Trollhättan : Högskolan Väst.
-
Konferensbidrag (refereegranskat)
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| 34. |
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| 35. |
- Brege, Staffan, et al.
(författare)
-
Public Procurement as a Change Agent : The Case of the Swedish Telecommunications Market Development
- 2009
-
Ingår i: The Journal of The Institute of Telecommunications Professionals. - Midds, United Kingdom : The Institute of Telecommunications Professionals. - 1755-9278. ; 3:1, s. 31-40
-
Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- This article investigates how public procurement can be used as a change agent to initiate and promote the development in the telecom industry. From the perspective of the buyers of telecommunication, four phases in the development of the telecom market are mapped; from full monopoly to full competition and from one specific solution for a specific function to competing technologies that can solve the same requirement. Five distinctive purchasing roles driving the development are identified based on three generic purchasing roles (rationalization, development and supplier base structuring). This longitudinal, from the 1980s to 2006, study is based on the situation in Sweden, which has been at the forefront of the transformation of the telecom sector in Europe. Obtaining a better understanding of the purchasing role beyond the actual contract in driving restructuring of the market and technological solutions is one of the important implications from this study.
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| 36. |
- Brege, Staffan, et al.
(författare)
-
Sourcing, Insourcing and Outsourcing of Telecom for the Swedish Public Sector
- 2010
-
Ingår i: Strategic Outsourcing. - : Emerald Group Publishing Limited. - 1753-8297 .- 1753-8300. ; 3:2, s. 144-162
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to describe and analyze how and why the question of outsourcing or insourcing within a specific empirical context, telecommunications services, has been handled differently over time.Design/methodology/approach – A longitudinal study on procurement of telecommunications for the Swedish public sector's organizations during the last 40 years. The empirical data were collected from three case studies and one research project.Findings – The paper identifies four phases: from a simple buying situations, via insourcing of equipment in order to produce some services in-house, to outsourcing of telecommunications in a first step and to outsourcing of combined data and telecommunications in a second step. Three major contextual determinants are identified for the public procurement of telecommunications services: de-monopolization, rapid technical development and pressure on public agencies from politicians, citizens and others. In addition to low cost, core competence, control and flexibility, the paper identifies business development as a new logic for outsourcing and insourcing.Research limitations/implications – This study is limited to Sweden and public procurement of telecommunications services. Therefore, it would be of value to test if the development of public procurement of telecommunications in other countries passed through the same phases and with the same determinants.Practical implications – Many of the findings are valid for public procurement in other countries, especially in the European Union due to the common legislative base for public procurement.Originality/value – The paper fulfills an identified need to carry out a longitudinal study of changes in public procurement of telecommunications through the different phases of in/outsourcing.
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| 37. |
- Brege, Staffan, 1951-, et al.
(författare)
-
Trämanufaktur och möbler : en strukturbild
- 2009. - 1
-
Ingår i: Affärsutveckling inom trämanufaktur och möbler. - Stockholm : Vinnova. - 9789185959396 ; , s. 34-46
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Trämanufaktur- och möbelbranscherna har under perioden 2001-2007 gått från en omsättning på ca 45 till 60 miljarder SEK. Trämanufaktur har haft en imponerande tillväxt, från 28 till 40 miljarder, med Möbler uppvisar en, något mera blygsam utveckling (från 17 till 20, exklusive Kök/bas som räknas till Trämanufaktur).Av speciellt intresse är att delbranschen Prefabricering av flervåningshus mm (exkl småhus) haft den snabbaste tillväxten på 71 % under perioden 2005-2007 och vuxit till en storlek på ca 2,4 miljarder SEK. Man placerar sig även i en grupp av högpresterande delbranscher (eller strategiska grupper) som har en genomsnittlig lönsamhet under perioden 2001-2007 på 10 % avkastning på totalt kapital eller högre. Även delbranscherna Småhus, Kök/Bad och Fönster inom Trämanufaktur och Sängar inom Möbler placerar sig i det högpresterande segmentet. Bland lågpresterarna ifråga om lönsamhet återfinns Golv, Limfog/limträ inom Trämanufaktur samt Designmöbler för offentligt bruk, Traditionella hemmöbler och Underleverantörer på Möbelsidan.Vi kan också konstatera att båda branscherna omsättningsmässigt domineras av i detta sammanhang stora företag (över 100 MSEK) och att de större företagen också är lönsammare. En djupare analys av de båda delbranscherna visar ett antal faktorer som utöver storlek är viktiga för framgång: 1) Värdeskapande i erbjudandet (system lönsammare än produkt och komponent), 2) kontroll över säljkanalen samt 3) att man vänder sig till konsumenter (B2C) istället för företag och organisationer som kunder(B2B).
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| 38. |
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| 39. |
- Brege, Staffan, et al.
(författare)
-
Value-added strategies and forward integration in the Swedish sawmill industry: positioning and profitability in the high-volume segment
- 2010
-
Ingår i: Scandinavian Journal of Forest Research. - : Informa UK Limited. - 0282-7581 .- 1651-1891. ; 25:5, s. 482-493
-
Tidskriftsartikel (refereegranskat)abstract
- The changing market conditions for the Swedish sawmill industry place a focus on a better understanding of the pros and cons of value-added and forward integration strategies. The purpose of this article is to describe and explain recent value-added strategies in the Swedish sawmill industry. The study includes strategies from 13 of the 15 largest sawmill companies for the period between 2002 and 2005, describing a differentiation between value added in primary sawmill production and forward integration into secondary production. It also aims to relate some basic conditions, such as company size, company growth and corporate strategy, to value added and forward integration to profitability. The results show strong positive and significant correlations between forward integration, value added in primary production (somewhat weaker) and unit revenue, and profitability measured as return on investment. There were no strong or significant correlations between size and profitability, playing down the importance of economies of scale (among these already large companies). An interesting result is the much higher profitability of the buying sawmill companies compared with the forest corporations, stressing the importance of both a long-term strategy when investing in value-added activities and ultimately the priorities of ownership.
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| 40. |
- Bystedt, Anders
(författare)
-
On cooperation and efficiency in the construction-related wood industry
- 2012
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Multiple studies have raised concerns about the construction area and issues such as low quality, high costs, low profitability and lack of innovations. Major parts of the processes are project based and characterised by one-of-a-kind setups in which the unique characteristics come from production setup, site, and temporary organisations. The process is characterised by multiple process steps including multiple actors in different parts of the process in a system that has poor information systems in comparison to what is shown by known efficiency theories. The one-of-a-kind nature of projects, site production, temporary multiorganisations injecting new members in the interaction chain, and regulatory intervention are known peculiarities of construction. Problems caused by these peculiarities are lack of feedback cycles, flow configuration difficulties, variability problems, problems in communication of knowledge across organizational boundaries as well as lack of accumulation of improvement in processes. The objective of this thesis was to identify patterns regarding interaction between companies in the construction industry and the sub-suppliers of joinery products. A second objective was to find factors hampering efficiency and cooperation and give some tentative proposals for how to improve communication and cooperation effectiveness. The study shows that the construction related wood industry is mainly orientated towards the traditional construction process, meaning that the organisations are mainly reactive and delimited islands in the value chain. The main visible pattern is that the traditional construction culture means variation and ad-hoc handling in the process. The factors found that hampers efficiency development is lack of cooperation, lack of standardisation, information deficiencies and poor design- and product-quality. The tentative suggestion for the construction industry to be able to come to terms with some of the criticism and problems is to increase the level of industrialisation and cooperation, using efficiency and cooperation philosophies. For a future development in the studied area the tentative suggestion would be to; (1) define the process and the routine actions in the different part processes, (2) define the hand-over points in the value-chain, (3) determine the level of information in the hand-over point in cooperation, (4) increasing the feedback in the system in order to find errors early in the process and (5) increase the general cooperation level preferable with help from external supporters. Added to this a will to change must be introduced in the value-chain, the incitements for change probably must come from society acting, not just criticising.
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| 41. |
- Collin, Anna, et al.
(författare)
-
Affärsmodeller för industriellt byggande i trä
- 2009. - 01
-
Ingår i: Affärsutveckling inom trämanufaktur och möbler - Hur skapas effektivare värdekedjor?. - Stockholm : Vinnova. - 9789185959396 ; , s. 47-70
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Syftet med denna artikel är att identifiera och analysera olika affärsmodeller för industriellt byggande av flervåningshus med trä som bärande konstruktionsmaterial. Studien har resulterat i att tre typer av affärsmodeller inom det industriella träbyggandet har identifierats; Systemleverantörens, Delsystemsleverantörens och Komponentleverantörens. De tre affärsmodellerna har namngivits utifrån den typ avåtaganden företagen tar i ett byggprojekts värdekedja.Arbetet visar att affärsmodellens sammansättning är avgörande för vilkenroll man kan ta i ett byggprojekt, samt vilken/vilka kunder man bör rikta sig till med sitt erbjudande. Samtliga undersökta industriella träbyggare måste sälja in sina erbjudanden till byggherrarna (beställarna) på grund av att den traditionella byggprocessen ännu inte är anpassad för det industriella sättet att bygga. Trots detta finns det för olika leverantörsroller olika kunder som är mer lämpliga utifrån den typ av erbjudande som en viss leverantörsroll medför. Systemleverantören bör vända sig direkt till en byggherre, delsystemsleverantören till en totalentreprenör och komponentleverantören kan vända sig till alla de aktörer i ett byggprojekt som kan vidareförädla dennes produkter.
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| 42. |
- Dadfar, Hossein, et al.
(författare)
-
Board Effectiveness in Pharmaceutical Industry : The Case of TAPIC Pharmaceutical Group
- 2011
-
Ingår i: Journal of Modern Accounting and Auditing. - : David Publication. - 1548-6583. ; 7:5, s. 463-473
-
Tidskriftsartikel (refereegranskat)abstract
- This study suggests an emperically tested modelto fit the pharmaceutical industry and the context of LDCs, especially Iran. The paper stands upon a rich database consisting of Tamin Active Pharmaceutical Ingredients Investment Company (TAPIC) and its 11 subsidiary companies which are treated as 11 mini-cases. Data were collected by document analysis, questionnaire and interviews. The results suggest some improvements to the earlier models and show that the pattern of board effectiveness in Iranian pharmaceutical industry can be influenced by: (1) Internal factors including: (a) board members, the personality and background, (b) board composition, which is influenced by selection criteria, Tribalism, interpersonal relationship and belonging to the same ideological group, (c) board interactions, and (d) power distribution in the board, which is influenced by parenting power in holding companies. All internal factors are directly or indirectly affected by political issues as well as socio-cultural forces. (2) External factors including: (a) industrial complexity and the nature of industry, (b) industrial ethos, (c) legislation, and political forces, (d) economy, which the last two factors are influenced by international environment as well.
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| 43. |
- Dadfar, Hossein, et al.
(författare)
-
Corporate Governance in Pharmaceutical Industry : The case of TAPIC Pharmaceutical Group
- 2010
-
Ingår i: Proceedings of the 6th European Conference on Management Leadership and Governance. - Reading, UK : Academic Conferences Limited. ; , s. 83-93
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Pharmaceutical industry plays a strategic role in economy of Iran. Corporate governance, in pharmaceutical companies as the very core of an organization, and the driving force of corporate leadership, plays a significant role in business success and overall productivity of the firms. As yet, the characteristics, factors causing success and failure of core governance in Iranian pharmaceutical industry have remained unsearched. Furthermore, the applicability of western theories and models to the traditional societies such as Iran are largely unknown. This study is an attempt to explore the pattern of corporate governance and firm performance in Iranian pharmaceutical industry and suggests an alternative good governance model suitable to apply to less developed countries (LDC) pharmaceutical industry, with emphasis on Iranian context.
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| 44. |
- Dadfar, Hossein, et al.
(författare)
-
Customer involvement in Service production, delivery and quality : the challenges and opportunities
- 2013
-
Ingår i: International Journal of Quality and Service Sciences. - : Emerald Group Publishing Limited. - 1756-669X .- 1756-6703. ; 5:1, s. 46-65
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose – The aim of this paper is to explore the role of customer involvement in service production and its possible effects on the quality of service delivery as well as customer satisfaction.Design/methodology/approach – Since the nature of the study is exploratory, the case study approach was adopted. The paper focusses on customer involvement in the context of service production and delivery system in service organization rather than in the context of customer organization. The authors looked at supplier involvement as well, due to the fact that a lack of sufficient information from a supplier or lack of proper training may inhibit customers' successful involvement. A detailed case study was carried out on a sample of four service providers: a general contractor, a chemical process engineer, a software developer and a language institute as well as a service buyer case – a Petrochemical Holding Company. In total the paper includes five cases.Findings – The study reveals that even though co-production of the customers with the service provider is a must, however, it has different effects on the quality of service produced depending on the situation and the nature of services offered. In the cases of the complex engineering services – general contractor and chemical engineering – that service requirements and technical specifications were provided by the customers, and service providers were chosen by open bidding process, there were instances where the co-production could lead to malfunction of the service. This was evident in the cases when the inappropriate technical specifications and requirements were provided by the customer hindering the service provider to deliver services smoothly. On the other hand, in the cases of new software development process and language institute, it had been evident that the involvement of customers – with a sound customer involvement management – has tremendous positive effects and lead to greater productivity and customer satisfaction. In the case of the petrochemical company and international service providers, educating the suppliers/service providers by the buyer, to a large extent, could solve the service quality problems in terms of on time delivery, costs and technical conformity as stressed by buyers.Originality/value – The study provides empirical evidence regarding customer involvement in the service production and its possible effects on the quality of service delivery as well as customer satisfaction and sheds light on the situations that customer involvement is a success or a threat. The research also contributes to the understanding of how the nature of services, the level and scope of customer involvement as well as building relationship and trust amongst the customer and the service provider affect the outcome of customer-service provider co-production.
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| 45. |
- Dadfar, Hossein, et al.
(författare)
-
Differentiation by Improving Quality of Services at the Last Touch Point
- 2012
-
Ingår i: Proceedings of the 15th QMOD-ICQSS conference.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Application of generic system and increase number of local generic producers on one hand and hyper competition of international generic producer of drugs from low cost countries on the other hand has put Iranian pharmaceutical firms in a challenging situation. So the pharmaceutical companies are left with no other choice than differentiating themselves in forefront dealing with customers, so called “the last touch point”. Therefore, pharmacies and the quality of their service has become point of concern. This study was aimed to assess the quality of services provided by the community pharmacies in Tehran and suggest some improvements. Among different service quality models, SERVQUAL model was used in the survey. The data was gathered by questionnaires including 22 pair items measuring expectation and perception, followed by 32 in-depth interviews. Furthermore, the views of our expert panel/group have been identical to the study. The results of SERVQUAL survey show serious problems in all dimensions: Information, Reliability, Empathy, Appearance and Time commitment. The lowest satisfaction rate was for information which shows customers do not receive their required information by pharmacists while the highest was for tidiness of people and place. The results also confirm the necessity of some modification in SERVQUAL items and dimensions to fit better to Pharmacy services.The results of interviews show that the pharmacy managers are, to some extent, aware of the situation but perceived the improvements to be costly for them. As usual they blame the others, mainly pharmaceutical firms, government, social security organizations, prescribers of drugs, etc. They also confirm that the improvement of pharmacies’ services can help pharmaceutical companies in many ways and increase patient satisfaction. Most of pharmaceutical managers understand the role of Pharmacies in differentiation of generic drugs.
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| 46. |
- Dadfar, Hossein, et al.
(författare)
-
Differentiation by improving quality of services at the last touch point: The case of Tehran pharmacies
- 2012
-
Ingår i: International Journal of Quality and Service Sciences. - : Emerald Group Publishing Limited. - 1756-669X .- 1756-6703. ; 4:4, s. 345-363
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to assess the quality of Tehran pharmacies' services and their impacts on the pharmaceutical firms, to highlight forces behind the current situation and suggest some improvements. This provides the means for pharmaceutical companies to differentiate themselves by quality of services, in the forefront of dealing with the customers, so-called the last “touch point”.Design/methodology/approach – After a comprehensive literature review, SERVQUAL model was chosen to be used in this study. A combination of quantitative and qualitative (integrative) methods was used for data collection and analysis. The quantitative data were gathered by questionnaires, including 22 pair items measuring expectation and perception, followed by qualitative data, including 32 in-depth interviews. Furthermore, the views of our expert panel consisting of nine experts have been identical to the study. For statistical treatment of quantitative data, SPSS software was used.Findings – The study reveals that Tehran community pharmacies are facing serious service quality problems. The results of quantitative data show negative gaps in perceptions and expectations of customers in all 22 SERQUAL statements and all dimensions: Information, Reliability, Empathy, Appearance and Time commitment. Comparatively, appearance dimension is ranked as the highest quality and the lowest rank belongs to information dimension. The findings show that the generic SERVQUAL scale does not properly measure the quality of pharmacies' services; therefore, the authors recommend an industry-based scale; called PHARMA-SERVQUAL. The findings show the reasons for low quality services are: low education of pharmacists' assistants, lack of proper regulation and control, pharmacies' economic problems and cost of quality improvement, the culture of blaming others and accusing pharmaceutical firms, government and social security organization. In short, pharmacists transfer their service problems to pharmaceutical firms, which have largely neglected this last touch point with the customer. The study also suggests some quality improvements and academic as well as managerial implications.Originality/value – The study provides empirical evidence regarding the service quality of pharmacies in a developing country (Iran) and adds depth to the understanding of the reasons behind the quality problems. This research contributes to the understanding of how pharmacies' qualities of services enhance/change the customers' perception of the pharmaceutical companies' product qualities. It suggests that the firms should differentiate themselves at the pharmacies as the “last touch point” dealing with the end-users. The study sheds light on the necessity of modifying the SERVQUAL items and dimensions to fit pharmacies' services.
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| 47. |
- Dadfar, Hossein, et al.
(författare)
-
Evaluating Export Readiness : A Framework for Analysis
- 2011
-
Ingår i: Conference Proceedings of the LCBR European Marketing Conference 2011. - Frankfurt : The Lupcon Center for Business Research.
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This study attempts to: 1) build a comprehensive framework for assessment of export readiness of developing countries’ firms, and 2) evaluate export readiness of Iranian firms. The study database consists of 12 cases (companies) and 21 experts’ views who suggested “good export practices”. Our data includes: in-depth interviews, self-administered questionnaire and documents analysis. Both quantitative and quantitative analyses are used. By gap analysis of current and desired/accepted situation, the degrees of readiness are explored. The study is resulted in a framework, which is developed upon integration of the earlier literature and models, empirically tested and verified covers evaluation of: corporate Profile, export Awareness, export Readiness, and export Operation (PARO model).
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| 48. |
- Dadfar, Hossein, 1946-, et al.
(författare)
-
International strategic alliances in the Iranian pharmaceutical industry : an analysis of key success and failure factors
- 2014
-
Ingår i: Total Quality Management and Business Excellence. - : Routledge. - 1478-3363 .- 1478-3371. ; 25:7-8, s. 812-826
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Tidskriftsartikel (refereegranskat)abstract
- This study aims to identify key success/failure factors in international strategicalliances (ISAs) in the Iranian pharmaceutical industry, an area which has remainedlargely unexamined. The literature review, and an expert panel’s views, led us tostudy 33 success factors. These factors, based upon their importance in strategic andstructural configuration of the alliance formation process, were grouped as contentand process-oriented. A combination of quantitative and qualitative approaches wasused for data collection and analysis. The results confirmed that all 33 factors areeffective in alliance success, which is an extension of earlier research. The studyreveals 8 of the most important success factors, and 11 of the most prevalent failurefactors. The findings also showed that six of the eight most important success factorsare process-oriented variables. This confirms that trust, mutual understanding anddeveloping strong inter-organisational relationships are extremely important in thesuccess of alliances in the Iranian Pharmaceutical industry. However, 8 of 11 failurefactors are content-oriented, which means that the failed alliances mainly hadproblems in the alliances’ strategic and structural design. The qualitative studysupports the quantitative results and adds to the high importance of the soft aspect ofthe alliances’ success including: the culture of collaboration, open-mindedness,relationship-building ability, parties’ proper knowledge of each other’s businessculture/working attitudes, and effective communication. Besides, in Iran, the localgovernment and public institutes have significant impact on the success of thealliances. One of the more significant findings that emerged from this study is that‘success’ can mean different things to different people/partners, so success andfailure should be seen from both parties’ perspectives.
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| 49. |
- Dadfar, Hossein, et al.
(författare)
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Linkage between organisational innovation capability, product platform development and performance : The case of pharmaceutical small and medium enterprises in Iran
- 2013
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Ingår i: Total Quality Management and Business Excellence. - : Routledge. - 1478-3363 .- 1478-3371. ; 24:7-8, s. 819-834
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Tidskriftsartikel (refereegranskat)abstract
- This study examines the relationship between organisational innovation capability, product platform development and performance in pharmaceutical small and medium enterprises (SMEs) in Iran, an area which has remained unexplored. The intensive literature review has led us to suggest an empirically tested conceptual model consisting of innovation capability, product platform and performance as well as factors/enablers shaping innovation capability in the pharmaceutical firms. Combinations of quantitative and qualitative methods were used for data collection and analysis. Eight Active Pharmaceutical Ingredients (API) companies that produce about 80% of local manufactured API were studied. The results show that the Iranian firms have chosen an imitative strategy in technology and product development. The common pattern for technology sourcing was external. However, although all companies purchased technologies from well-known suppliers, they demonstrated significant differences in the variety of products produced and performance. The failure firms lacked sound absorptive capability. Furthermore, the firms with high performance used a combination of internal and external sources for technology and product development. The empirical analysis showed a positive relationship between innovation capabilities, technology platform, product platform and performance. The pre-requisite to this relationship was found to be effective innovation management and strength/abilities in strategy, organisational structure, learning, processes and linkage (relationship) with the customers, suppliers and alliances.
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| 50. |
- Dadfar, Hossein, et al.
(författare)
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Organizational Innovation Capability, Product Platform Development and Performance: The case of Iranian API companies, TAPIC subsidiaries
- 2011
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Ingår i: Proceedings QMOD Conference on Quality and Service Science 2011, 14th QMOD Conference 29st-31st August, 2011, San Sebastian, Spain. - Spain : Servicios de Publicaciones Universidad de Navarra. - 8480812117 ; , s. 481-503
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This study attempts to explore (examine) the relationship between organizational innovation capability and product platform development as well as organizational performance in Active Pharmaceutical Ingredient (API) producer in Iran. Accordingly, a conceptual and analytical model for examining relationship of innovation capability of a firm with product platform development as well as performance of API producers is developed which consisting of components: strategy, processes, Linkage, organizational structure, learning, product platform development and performance. The model is operationalized and tested in a group of Iranian API producers.The data were collected from eight subsidiaries companies of TAIC which are the largest conglomerate in production, provision and distribution of API in Iran. Our database consists of 168 questionnaires and companies, internal documents. Both quantitative and qualitative analyses were used as complementary to each other.1. The results show that most of Iranian API companies buy the required technology in order to establish a new product platform. This behavior was common among in both successful and unsuccessful firms. However, they were different in using the acquired technology for developing derivative products internally. The successful API producers (high performance) because of having better innovation capability are prone to use the opportunities to develop the new product derivatives, which can increase the sale and also the profit of company as well as its performance.2. There is a positive relationship between the organizational innovation capability and product platform development of the companies, and the firms which are better in innovation capability are prone to develop more products (derivatives) in the existing product platform when there is opportunity to develop new products and also there is a positive relationship between the performance of the companies and their innovation capabilities too, In which the firms which have the better innovation capabilities, have the better performance.3. Firms with good organizational innovation capability have a great possibility to develop their product platform as well as their organizational performance. Such firms had well communicated vision and mission, clear organizational purpose, long term commitment to the main projects, effective mechanisms to implement the innovation, systematic problem solving, proper organizational context, proper working structure, reward system, effective internal and external organizational systems, close relationship with customers, supplier and partners, commitment to training and development.
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