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| 7. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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Mötet mellan process och komponent : mot ett ramverk för en verksamhetsnära kravspecifikation vid anskaffning av komponentbaserade informationssystem
- 2006
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Denna avhandling är en kvalitativ studie av hur organisationer kan förenkla och förbättra arbetet med kravspecificering vid anskaffning av komponentbaserade informationssystem. Avhandlingens utgångspunkt är att mer verksamhetsnära och användbara informationssystem kan anskaffas genom att använda en integrerad verksamhetsmodell där verksamhetsanalys och kravspecificering slås samman. Fyra kunskapsområden har studerats och analyserats för att generera ett ramverk som riktar uppmärksamhet mot relevant innehåll och utformning av en integrerad verksamhetsmodell, 1) verksamhetsprocesser 2) verksamhetsmodellering 3) mjukvarukomponenter och 4) specificering. Avhandlingens empiri representeras av en rekonstruktion av den komponent- och processorienterade anskaffning av ett komplett vårdinformationssystem som genomförts i Landstinget i Värmland. Analyser och respektive kunskapsområde har skett utifrån ansatsen Multi-Grounded Theory vilket innebär en reorigenerering utifrån en växelverkan mellan existerande teorier och empirisk grundning. Några exempel på kunskapsbidrag är ett vidareutvecklat processbegrepp samt en ny livscykelmodell för komponentbaserade informationssystem. Utifrån kunskapsbidragen inom respektive kunskapsområde har integrationssynpunkter identifierats som legat till grund för utveckling av ramverket för en verksamhetsnära kravspecifikation. I avhandlingen dras slutsatsen att genom att integrera arbetet med verksamhetsanalys och kravspecificering skapas bättre förutsättningar för att kravspecifikationer speglar de behov systemen är avsedda att uppfylla och att gapet mellan krav och lösning minskar genom ett bättre underlag för kommunikation mellan kund och systemleverantör. Ramverket pekar på att en verksamhetsnära kravspecifikation utformas i en integrerad processmodell som beskriver verksamhetsprocesser utifrån identifierade generiska processbegrepp samt ett scenario för användning och klassificering av funktionalitet. Kravspecifikationen bör, enligt ramverket, även innehålla en systemöversikt, kommersiella och leverantörsrelaterade krav, design- och arkitektoniska krav samt utförandekrav. Ramverket har prövats och vidareutvecklats utifrån en extern validering i form av en utvärderingsworkshop där ramverkets relevans och användbarhet diskuterats utifrån de erfarenheter och den dokumentation som genererats i Landstinget i Värmland.
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| 9. |
- Bergkvist, Linda, 1979-
(författare)
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Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing : Key Conditions Connected to Actors, Relationships and Process
- 2014
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Currently, client and supplier firms are struggling with how they can make their information systems (IS) outsourcing engagements more valuable. This research points to the importance of successful practice and outcome in IS outsourcing for achieving engagements of value. To enhance the understanding of IS outsourcing over time, a process perspective is applied. Further, this research is based on the contention that IS outsourcing is more likely to be successful if challenges are managed in a proactive manner and with a relationship perspective. Thus, understanding challenges in IS outsourcing requires a symmetric view on client and supplier.The thesis is based on two studies presented as three steps of research: development, validation and reconsideration of a conceptual framework. The licentiate study centred on the step of development whereas the present doctoral study has a focus on the steps of validation and reconsideration. The purpose of this study includes investigating how the management of successful practice and outcome in IS outsourcing can be enabled. To address the purpose, the IS outsourcing process is studied in a client–supplier relationship. This includes that different actor perspectives, including strategic, operative, and systems, are considered for a better understanding of the practice of IS outsourcing, the challenges, and how different actors convey successful IS outsourcing.The thesis contributes a framework for relational-oriented management of IS outsourcing, which provides the structure for understanding what needs to be managed in terms of key conditions, when and how in connection to actors, relationships, and process. Theoretical propositions, enhancing the understanding of the complexity of IS outsourcing as well as the number of challenges involved, are also presented. In brief, these propositions relate to the circumstance that IS outsourcing requires management on different levels and with different kinds of results in mind.
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| 10. |
- Christiansson, Marie-Therese, 1966-
(författare)
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A Common Process Model to Improve eService Solutions : the Municipality Case
- 2011
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Ingår i: Proceedings of the 11th European Conference on e-Government. - Ljubljana, Slovenia : Academic Conferences Limited. - 9781908272003 ; , s. 149-157
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Konferensbidrag (refereegranskat)abstract
- This paper describe a model for working on business processes as a result of a co-production between Karlstad University and Karlstad municipality, in the Smart Cities project focusing on eGovernment and eServices in the North Sea Region Programme of the European Union. The co-production began in February 2009 with an action research approach to develop a Common Process Model (a light-weight process methodology) to support the municipality in thinking, describing and improving business processes in a uniform, focused and reflective way. The co-production process was based on a close relationship, openness and willingness to learn and share in a large number of informal meetings, workshops, structured and unstructured interviews, as well as working together with analysis and outcomes of the project. The contribution of this paper is to present the building blocks in a Common Process Model and their implications in eService development. At the core of the process methodology is a set of values, concepts, a modelling structure, roles, directives, guidelines and templates to be able to identify, measure and improve business processes and eService solutions.
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| 11. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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A Process Oriented User Test on Public e-Services : The Swedish Municipality Case
- 2014
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Ingår i: Proceedings of The 8<sup>th</sup> European Conference on IS Management and Evaluation – ECIME 2014 held at the University of Ghent, Ghent, Belguim. - : Academic Conferences Limited. - 9781910309414 - 9781510602762 ; , s. 39-48
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Konferensbidrag (refereegranskat)abstract
- This paper elaborates on the potential to design and conduct process-oriented user tests on public e-Services. The purpose is to use key constructs of business process orientation (BPO) to develop a basis for design and communicating the value of user tests in a public e-Service context. Our hypotheses are that user tests can provide valuable results for all actors involved in e-Service development, not only in terms of how to conduct user tests per se, but also to provide incentives for a customer driven focus and highlighting the value derived from user tests. In the municipality case, actors and stakeholders are involved municipalities in an inter-organisational collaboration on e-Service development, i.e. different municipalities, locally and regionally, as well as the supplier. Citizens partaking in a university course conduct the user tests with the eye tracking technology. In total 71 users performed in test sessions on 11 different e-Services in a standard platform provided by one supplier. In this paper, we elaborate on a BPO test design based on basic constructs in the approach compared with findings from reconstructing the test process design used with an implicit approach 2012 and an explicit BPO approach in 2013. Contributions include a generic test-process design for data collection, analysis and delivery to stakeholders in an overall e-Service development. Furthermore, findings from our test sessions and test process design will inspire and guide other universities to collaborate with practitioners. Beside the strength with a real case for the students, user test sessions in collaboration can be an eye-opener to not only for municipalities but also suppliers. Thus, the potential for impacts from test results to be applied in the further development of e-Services has thereby increased.
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| 12. |
- Christiansson, Marie-Therese
(författare)
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Business modelling in inter-organisational co-operation : what to describe, why and how?
- 2001
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Ingår i: On Methods for Systems Development in Professional Organisations. - Lund : Studentlitteratur. - 9144017235 ; , s. 264-283
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Bokkapitel (refereegranskat)abstract
- Business models are used to highlight and describe various phenomena in organisations. We need to describe organisations in different situations and time perspectives, to make them possible to understand and develop. In inter-organisational business development, it is essential to know how operations should be co-ordinated to provide efficient co-operation and benefit to all concerned. Business models should, in other words, reflect how the operations are run, and should be run in each organisation, both internally and in co-operation with other parties. Descriptions of internal and co-operating processes, experienced problems, goals and strengths, provide a basis for developing the co-operation between parties. Describing operations may seem simple in theory, but is considerably more difficult in practice. In order to perform effective development work, and to increase the possibilities of achieving successful results, you should therefore work out a modelling strategy. This strategy should establish what is to be described, how this should be done, and why
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| 13. |
- Christiansson, Marie-Therese, 1966-
(författare)
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Challenges in an Evolving e-Service Landscape - The Contact Centre Case : A Position Paper
- 2013
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Konferensbidrag (refereegranskat)abstract
- Public e-Services must be designed and made available in accordance with the demands and needs of the citizens. One way to meet these requirements is to establish contact centres in the municipalities to guide citizens and employees in their handling of public services to improve business processes and to incorporate social media and e-Services into the daily business. With an evolving e-Service landscape, new challenges arise and the role of a contact centre is likely to change from a purely advising function to being a central player in developing the service game in municipalities. The paper presents arguments and plans for using a mix of methods in data collection aimed at identifying challenges in the pre-implementation phase as well as in the handling of e-Services and in the local administrations's outsourcing business processes to the new organisational body (the contact centre). Limitations in the design of the case study include the restricted focus on challenges in communicating e-Service offerings to citizens and employees, based on the overall municipality portfolio. Expected contributions are an “e-Service Communication Map” as a modelling technique for use in service performance and e-Service development.
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| 15. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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Elements for Tailoring a BPM Maturity Model to Simplify its Use
- 2017
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Ingår i: Business Process Management Forum. BPM 2017. - Cham : Springer. ; , s. 3-18
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Konferensbidrag (refereegranskat)abstract
- Although research exists on Business Process Management (BPM) maturity models, few studies report on their practical use. This paper explores the situational needs and practitioner's views on assessing BPM maturity. Data triangulation uncovered different applications in Swedish industry and public sector organizations through three phases: 1) data collection in a practitioner-driven BPM maturity model design, 2) validation of the design in a workshop and follow-up interviews, and 3) testing the BPM maturity model by practitioners. The basic assumption is that a generic BPM maturity model will most likely not fit all organizations. Therefore, a framework is presented with elements (e.g. scope and measures) for a BPM maturity model to be customized to an organization’s needs, supplemented by a practical ‘tailoring template’. The framework and template contribute to the BPM discipline with a Swedish example, and allows twelve design propositions with recommendations to simplify the application of BPM maturity models and enhance their fit.
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| 16. |
- Christiansson, Marie-Therese, et al.
(författare)
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En inter-organisatorisk förändringsanalys : utveckling av kund-/leverantörsprocessen
- 1997
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Konferensbidrag (refereegranskat)abstract
- Dagens sätt att göra affärer innebär ett ökat partnerskap och ett ökat datautbyte mellan organisationer i sökandet efter effektivitet och konkurrensfördelar. Affärsrelationer mellan leverantörer och kunder är beroende av att informationen flödar på ett strukturerat sätt mellan deras organisationer för att tillgodose respektive parts informationsbehov, dvs inter-organisatoriska informationssystem (IOIS). En metodutveckling pågår inom VINST-projektet där målet är att utveckla kunskap om och utforma en användbar metod som stöd vid verksamhetsutveckling av inter-organisatorisk karaktär. Denna rapport bygger på en metodprövande aktionsforskning vid en gemensam förändringsanalys som PartnerTech AB och en av deras kunder bedrivit med stöd av FA/SIMMetoden. Den metodtillämpning och metodutveckling som skett analyseras och diskuteras utifrån frågorna; hur en leverantör tillsammans med kunden kan utveckla den gemensamma kund-leverantörsprocessen och hur verksamhetsutvecklare kan använda FA/SIMM för att kartlägga och driva förbättring av inter-organisatoriska processer. Rapporten pekar bl a på behov av anpassade projektstrategier, arbetsformer och notation samt metodkomponenter för interaktionsanalys och uppföljning av åtgärder.
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| 18. |
- Christiansson, Marie-Therese, 1966-
(författare)
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Från 22 till 44 kursdeltagare : Erfarenheter av att skala upp en samproduktion mellan utbildning, forskning och yrkesliv
- 2020
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Ingår i: Kursdesign i Canvas. - Karlstad : Karlstads universitet. - 9789178671540 - 9789178671588 ; , s. 43-64
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Inom ämnet informatik definieras verksamhet i form av processer föratt kravställa IT som möjliggörare i organisationer. Det behövskompetens och förmåga att leda ett processarbete utifrån grundläggandeprinciper i processorientering. I forskning utvecklas metodermed normativ kunskap som vägledning för yrkesverksamma att arbetamed processorientering i praktiken (PoP). Aktuell kursdesign tarutgångspunkt i samproduktion av kunskap mellan utbildning, forskningoch näringsliv för att sam-skapa PoP-metoder. Organisationerbeställer specificerade PoP-uppdrag av studenterna som handlar omatt kartlägga, förbättra och utveckla nya arbetssätt och digitalalösningar. Yrkesverksamma deltar som medbedömare av studenternasförmåga att leda en processkartläggning och lärandet i den praktiskametod-tillämpningen utmanas och diskuteras på djupet med yrkesverksammai en efterföljande workshop. Syftet med det här bidraget äratt reflektera över en ny kursdesign som tar höjd för en dubblering avstudenter och online undervisning utan att tappa ett studentaktivtlärande och möjligheter till samproduktion av metoder mellanutbildning, forskning och yrkesliv. Lärdomar och rekommendationeravseende kursdesign presenteras.
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| 19. |
- Christiansson, Marie-Therese, 1966-
(författare)
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Improving Business Processes and Delivering Better e-Services : a guide for municipalities from Smart Cities
- 2011
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Do you know your business and e-service solutions? Is your IT aligned with your business to support, enable and deliver your services? Your business processes define your ability and potential to provide customers and employees with effective and high quality services and solutions. Your processes influence your performance, your service delivery and what administrative support is available for your service offerings.This document outlines a model, or framework, which can help you to improve your existing business processes to support and develop your e-services. The Common Process Model comprises a set of preconditions, directives, guidelines and templates that will help employees in different roles to identify, measure and improve the performance of the business processes that make up your e-service solutions.The Common Process Model stems from a collaborative project between Karlstad University and the municipality of Karlstad in Sweden, that began in February 2009. The project aimed to develop a simple methodology that would help the municipality to think about, to describe and to improve its business processes in a logical, strategic and self-reflective manner.
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| 20. |
- Christiansson, Marie-Therese, 1966-
(författare)
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Improving citizens’ ability to find, understand and use e-services : Communicating the social interaction dimension
- 2013
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Ingår i: Systems, Signs & Actions. - 1652-8719. ; 7:2, s. 177-204
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Tidskriftsartikel (refereegranskat)abstract
- This paper focuses on the ability to communicate public e-Services, as a part of e-Service development. The purpose is to elaborate on the concept “communicability”, and to define elements and criteria useful in the evaluation and improvement of public e-Services. In terms of public e-Services, communication takes place in a context based on an understanding and relation between the public sector and the citizens using the provider’s e-Service solution. Public sectors are increasing their e-Service offers, making communicating e-Services an important part of the service delivery. The citizens’ ability to find, understand, and use the service is a return on investment. This paper combines a business process and a social interac- tion approach to e-Services. The empirical grounding is a Swedish municipality case study with a pilot evaluation, interviews with developers, and an eye tracking usability test on e- Services with citizens partaking in a university course. The research contributions include a first version of a defined concept of communicability in the e-Service context together with a conceptual basis for evaluation purposes. Findings can be used as a basis for developing an evaluation tool and a handbook to improve communicability in public e-Service solutions.
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| 21. |
- Christiansson, Marie-Therese
(författare)
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Inter-organisatorisk verksamhetsutveckling : metoder som stöd vid utveckling av partnerskap och informationssystem
- 1998
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Dagens sätt att bedriva affärer sker allt mer i form av partnerskap. Kunder, leverantörer och partners fördelar aktiviteter och resurser mellan varandra i inter-organisatoriska (IO) affärsprocesser för att skapa vinna-vinna situationer och gemensamma konkurrensfördelar. Denna samverkan innebär bl a att koordinera aktiviteter, resurser och datautbyte mellan parter då affärsrelationer är beroende av att information, material och betalningar flödar på ett strukturerat sätt mellan parter. Informationsutbyte krävs för att tillgodose kunskapsbehov och stöd för personers handlingar. Att utforma inter-organisatoriska informationssystem (IOIS) innebär att utforma IS/IT-stöd för parter internt och i samverkan och möjliggöra nya sätt att bedriva affärer. Syftet med mina studier är att klargöra vad inter-organisatorisk verksamhetsutveckling (IOVU) kan innebära för att utveckla partnerskap och IOIS. Studier har bedrivits i form av gemensam kunskapsutvecking med konsultföretaget Frontec, litteraturstudier, metodanalyser och metodprövande aktionsforskning under en IO förändringsanalys som PartnerTech AB gemensamt bedrivit med en kund. En väsentlig del av arbetet har inneburit vidareutveckling och anpassning av metoder för IOVU. Metodutveckling har i första hand baserats på SIMMetoden och Frontec:s arbetsmetodik. Uppföljningsintervjuer har utförts med projektdeltagare för att lära av deras erfarenheter från metodtillämpning och projektets effekter på samverkan. Avhandlingen har resulterat i begreppsutveckling inom området, erfarenheter av metoder i användning och metodrekommendationer för att stödja IOVU. Synsätt och metodrekommendationer visar hur IOVU kan stödjas i form av projektstrategi, metodkomponenter och arbets-former för att utveckla partnerskap och IOIS. Denna licentiatavhandling är baserad på arbete inom forskningsprojektet VINST som bedrivitsmed ekonomiskt stöd från forskningsprogrammet "Samarbete och Teknik", NUTEK och Rådet för Arbetslivsforskning. Övrig finansiering med hjälp av Högskolan i Borås, Högskolan i Karlstad, Frontec och PartnerTech AB
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| 22. |
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| 23. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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Inter-organizational Public e-Service Development : Emerging Lessons from an Inside-Out Perspective
- 2015
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Ingår i: Electronic Government. - Cham : Springer. - 9783319224794 ; , s. 183-196
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Konferensbidrag (refereegranskat)abstract
- E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.
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| 24. |
- Christiansson, Marie-Therese
(författare)
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Interaction Analysis : An Important Part of Inter-Organisational Business and IS Development
- 1998
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Ingår i: Proceedings of the third International Workshop on the Language Action Perspective on Communication Modelling, LAP-98. - Jönköping : Jönköping International Business School.
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Konferensbidrag (refereegranskat)abstract
- Many organisations get together in order to make business. They create and maintain relations and their relationships are supported by inter-organisational information systems (IOIS). When developing IOIS the participating organisations must co-ordinate their activities and decide who in which organisation are going to do what, how, when and why. They have to define their business relation. To be able to perform in a business,people need information and material (e.g. order, goods and payment). When developing IOIS one has to make sure that the information and material flows run efficiently through the whole chain of parti-ci-pa-ting organisations. The business context indicates what kind of information and material the busi-ness needs. A context in which roles, business relations,parties, business actions and business transac-tions are central. A method to support IOIS development should be based on a communicative action perspective in business modelling, design and redesign to help focu-sing on actors (sender and recipient), exchanged information and material (both contents and communicative action) and actorÕs responsibi-lity for performing expected actions. This paper is based on my experiences in using parts of the SIMM method in an inter-organisational change analysis. In the case study methods for analysing business pro-cesses where extended to an inter-organisational focus. The paper presents, discusses and argues for the needs and benefits of Interaction Analysis, a method that puts human actors (agents) and action in the foreground when studying information systems and organisations. It is a method to support inter-organisational business and IS development when focusing on communication flows, business transactions, expected business actions and responsibility of actors in internal processes and in the interaction between parties. This in order to gain knowledge and understanding about actions performed by each organisation and/or together, to develop professional relationships which may gain win-win situations based on understanding of the inter-organisational business process and each organisations contribution
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| 25. |
- Christiansson, Marie-Therese, 1966-
(författare)
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Kontaktcenter i Karlstads kommun : En uppföljning från kundens och medarbetarens perspektiv
- 2013
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Den 31 januari 2013 öppnade Karlstads kommun en ny verksamhet i form av ett Kontaktcenter (KC) i syfte att öka tillgängligheten, ge god service och avlasta förvaltningarnas hantering av enklare ärenden. Karlstadsborna får hjälp med information och vägledning till all verksamhet i kommunen och kommunvägledare i tre svarsgrupper hanterar delar av eller hela ärenden. Uppdrag från förvaltningar initierar KCs verksamhet och definierar dess innehåll. Rapporten beskriver en processorienterad uppföljning av KCs verksamhet som genomförts under våren 2013. Intervjuer har genomförts med 24 externa kunder (20 medborgare), 9 interna kunder (förvaltningar) och 25 utförare i KCs processer (kommunvägledare och telefonister). Syftet med uppföljningen är att nå ett underlag till verksamhetsutveckling. Uttalanden från respondenterna publiceras som resultat i bilagor till rapporten. Dessa avser upplevda problem, styrkor och förbättringsförslag som struktureras i kategorier för effektiva verksamhetsprocesser. Rapporten kan ses som ett underlag för att lära och sprida erfarenheter. Den kan därför vara intressant för andra organisationer som står inför en etablering av KC eller som redan bedriver en liknande verksamhet. Genom att publicera data i insamlad empiri öppnas möjligheter till flera och olika typer av analyser. I den här rapporten finns enbart några reflektioner kring varje uppföljning, en summering och avslutande rekommendation.
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| 26. |
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| 27. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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Lessons from the “BPO journey” in a public housing company : toward a strategy for BPO
- 2019
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Ingår i: Business Process Management Journal. - : Emerald Group Publishing Limited. - 1463-7154 .- 1758-4116. ; 26:2, s. 373-404
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Despite many efforts within organizations toward business process orientation (BPO), research on real-world experiences remains in its infancy. The purpose of this paper is to redress the existing knowledge gap by analyzing a Swedish public housing company that has made notable effects regarding BPO and to explore lessons learned from the BPO journey (from 1998 to 2013).Design/methodology/approach – The point of departure is principles in the BPO foundation, principles of successful BPM and effects in empirically based literature. The reconstruction of the narrative case study describes milestones and critical junctions, as well as effects based on quantitative and qualitative data.Findings – Effects in BPO are demonstrated in terms of higher customer satisfaction, increased innovative ability, improved operational performance, higher employee satisfaction and, as a result of these, increased profitability. Theoretical constructs with implications for the theory building on BPO are suggested in a three-layer management framework – with capabilities and abilities emerging from the case study used as an illustrative example.Practical implications – Lessons are learned regarding critical practices related to advancement in BPO. A strategy-building process based on eight design propositions is suggested to define the pre-conditions for BPO in an organization.Originality/value – This is the first longitudinal case study to provide a comprehensive view and detailed insights of a BPO journey and top management performance toward a business process-oriented organization. Practitioners and BPM community get valuable insights into how the temporality and the context shape the BPO maturity process in terms of new organizational structure and roles during the journey.
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| 28. |
- Christiansson, Marie-Therese
(författare)
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Metod för utveckling av IO-samverkan : Toppledarforum - elektronisk handel för kommuner, landsting och stat. Ett tillämpningsprojekt
- 1997
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Konferensbidrag (refereegranskat)abstract
- En metodutveckling pågår inom VINST-projektet avseende metod för utveckling av interorganisatoriska informationssystem (IOIS). Ett IOIS kan ses som informationssystem som stödjer en samverkande verksamhet bestående av aktiviteter från två eller flera parter, en verksamhet som baseras på att kunna göra affärer och som förutsätter någon form av formaliserat informationsflöde. Elektronisk handel är en form av IOIS. Den tekniska realiseringen och genomförandet av elektronisk handel bör bygga på att respektive parts behov av, utformning för och effekter av en interorganisatorisk (IO) samverkan finns klarlagda och tillfredsställande beskrivna. För att utforma goda IOIS behöver vi metodkomponenter som behandlar aspekter viktiga för en IO-samverkan såsom t ex affärsrelationer, affärsprocesser och affärsprocedurer. Toppledarforum har till uppgift att skapa förutsättningar för en bättre IT-användning inom hela den offentliga sektorn. Denna rapport avser att studera och analysera den tillämpning som skett av delar av vår metod vid Toppledarforums projekt elektronisk handel. Rapporten beskriver hur metoden använts och redogör för metodanvändares erfarenheter avseende stöd vid kartläggning och beskrivning av inköpsverksamhetens processer och affärsprocedurer.Detta är en rapport från VINST-projektet (Verksamhetsutveckling genom inter-organisatorisk IT-samverkan) som bedrivs med ekonomiskt stöd från forskningsprogrammet "Samarbete och Teknik", NUTEK och Arbetsmiljö-fonden.Presenterad på VITS Höstkonferens - 96, Högskolan i Borås
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| 29. |
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| 30. |
- Christiansson, Marie-Therese, 1966-
(författare)
-
Practice Research Design : a Channel to the Meaning of BPM Maturity in Government
- 2011
-
Ingår i: International and Inter-disciplinary Workshop on Practice Research. - : Linköpings universitet.
-
Konferensbidrag (refereegranskat)abstract
- This paper describes a practice research design for studying the practical meaning of business process management (BPM) maturity in municipalities within a university course. The course design enables the identification of practitioners’ ‘questions’ (needed knowledge in BPM), actions and business issues (problematic situations). Applications from practitioners’ everyday work are used as case studies in course assignments. Thereby, it will be possible to collect empirical data to be used in the research, as well as to collect, answers and provide discussions that will give useful perspectives,concepts and methods contributing to changes (interventions) in the local practice. Moreover, it will be possible to conduct practical inquiries to develop a general knowledge of practical relevance and usefulness among course participants. The practitioners are interested in the same practical scope, i.e.BPM initiatives with process mapping as the first step. In the course a generic process methodology (the PoP model) serves as a knowledge transfer from ten local practices and is improved upon the course participants as a joint result of the knowledge development and a general practice contribution. The model can be adjusted by each practitioner’s own business context in use and thus is in everyone’s interest to share lessons learned.
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| 31. |
- Christiansson, Marie-Therese
(författare)
-
Process orientation in inter-organisational co-operation : by which strategy?
- 2001
-
Ingår i: On Methods for Systems Development in Professional Organisations. - Lund : Studentlitteratur. - 9144017235 ; , s. 67-85
-
Bokkapitel (refereegranskat)abstract
- Constantly changing demands by the surrounding world calls for adaptability and continuous improvements in organisations. One way of meeting internal and external demands is to engage in process-oriented business development, both in the industrial and the health care sectors. To map business operations in the form of processes means to focus on business activities from the viewpoint of those who will make use of their results, and on how activities will add value to the clients. The purpose is to acquire knowledge about operational business in an overall perspective, to create a grounded decision basis in the face of business improvements. Many development projects are "kicked-off" rapidly as "improvement measures should have been implemented yesterday". This means, for one thing, that no explicit strategies have been articulated as to why, how and to whom process orientation is beneficial. The possibilities of running effective projects and achieving good results may increase if a well-defined strategy is adopted from the start of the business development to be undertaken. Process orientation is no exception
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| 32. |
- Christiansson, Marie-Therese
(författare)
-
Processorientering i en inter-organisatorisk samverkan : med vilken stategi?
- 2000
-
Ingår i: Om metoder för systemutveckling i professionella organisationer. - Lund : Studentlitteratur. - 914401063X ; , s. 66-85
-
Bokkapitel (refereegranskat)abstract
- Ständigt förändrade krav från omgivningen förutsätter en anpassningsbarhet och en kontinuerlig förbättring hos verksamheter. Ett sätt att möta interna och externa krav är att bedriva en processorienterad verksamhetsutveckling, såväl inom industrin som inom vårdsektorn Att kartlägga verksamheter i form av processer innebär att aktiviteter i verksamheter fokuseras utifrån de som ska nyttja dess resultat och hur aktiviteter tillför brukarna värde. Syftet är att nå kunskap om operativ verksamhet i ett helhetsperspektiv för att skapa välgrundade beslutsunderlag inför en förbättring av verksamheter. Många utvecklingsprojekt "sparkas igång" snabbt eftersom "förbättringsåtgärder borde vara införda igår". Detta gör att det bl.a. saknas uttalade strategier för varför, på vilket sätt och för vem processorientering är till nytta. Möjligheter att bedriva effektiva projekt och nå lyckade resultat kan öka om en välspecificerad strategi finns från början för den verksamhetsutveckling som ska bedrivas. Processorientering är inget undantag
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| 33. |
- Christiansson, Marie-Therese, 1966-
(författare)
-
Samproduktion av kunskap mellan utbildning, forskning och yrkesliv
- 2019
-
Ingår i: Pedagogiska utvecklingsprojekt vid Karlstads universitet. - Karlstad : Karlstads universitet. - 9789178670727 - 9789178670826 ; , s. 57-76
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Inom ämnet informatik definieras verksamhet i form av processer för att kravställa IT som möjliggörare i organisationer. Det behövs kompetens och förmåga att leda ett processarbete utifrån grundläggande principer i processorientering. I forskning utvecklas metoder med normativ kunskap som vägledning för yrkesverksamma att arbeta med processorientering i praktiken (PoP). Aktuell kursdesign tar utgångspunkt i samproduktion av kunskap mellan utbildning, forskning och näringsliv för att sam-skapa PoP metoder, med avstamp i de situationer som yrkesverksamma upplever och i de teoretiska och metodmässiga förklaringsgrunder som forskare och kursdeltagare tillämpar. Aktuell forskning och behov i näringslivet styr innehåll i läraktiviteter och examination. Organisationer beställer specificerade uppdrag av studenterna som handlar om att kartlägga, förbättra och utveckla nya arbetssätt och digitala lösningar. Välgrundade metoder för verksamhetsutveckling i form av PoPmetoder som används i studenternas olika uppdrag. Yrkesverksamma deltar som medbedömare av studenternas förmåga att leda en processkartläggning. Lärandet från den praktiska tillämpningen utmanas och diskuteras på djupet med ett 20-tal yrkesverksamma i en efterföljande workshop. Resultatet av kartläggningen tas emot och kan användas i respektive organisation och den metodanalys som studenterna gör används i vidareutveckling av PoP metoder och i forskning.
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| 34. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
-
Sharpening the BPM Knowledge Transfer in a Practice Research Design : A Case Study
- 2012
-
Konferensbidrag (refereegranskat)abstract
- The practice research in this paper is based on the common interest of Telge AB and Karlstad University to explore knowledge transfer between research results and their use in practice when applying a Business Process Management (BPM) maturity assessment model. In our case study, we explore how knowledge transfer can become explicit, based on the foundation of practice research and a mapping of the practice research process. The main idea with the case study is to contribute to the articulation of sharpening the knowledge transfer in practice research design. Our findings show e.g. the importance of enabling practitioners in finding the research results, a suitable packaging to gain understanding and guidance to the way the practitioners are supposed to use the results as well as prerequisites in the domain knowledge. Additionally, the complexity in the BPM maturity concept and challenges in the BPM knowledge transfer are findings that can lead to bridging the gap between assessment model in theory and lessons learned from the practitioners using the model in practice. Finally, the paper contributes with a snapshot of practice research design with key elements regarding pre-conditions for knowledge transfer to use in planning, specifying and evaluating practice research.
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| 35. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
-
Sharpening the knowledge domain transfer in practice research design : The BPM assessment
- 2012
-
Ingår i: Systems, Signs & Actions. - Linköping : Sysiac. - 1652-8719. ; 6:1, s. 22-45
-
Tidskriftsartikel (refereegranskat)abstract
- The practice research design described in this paper is based on the common interest of Telge AB and Karlstad University to explore knowledge transfer from research results to their use in practice when applying a Business Process Management (BPM) maturity assessment model. In our case study, we explore how knowledge transfer can become explicit, based on components in the foundation of practice research and a mapping of the practice research process. The main idea is to contribute to the articulation of sharpening the knowledge transfer in practice research design. Our findings show e.g. the importance of enabling practitioners in finding the research results, using an explicit model package to gain understanding and guidance towards the intended way in which the practitioners are supposed to use the knowledge, as well as prerequisites in the knowledge domain. Additionally, the complexity in the BPM maturity concept and challenges in the knowledge domain transfer are findings that can lead to bridging the gap between a BPM maturity assessment model in theory and lessons learned from using the model in practice. Finally, the paper contributes with a knowledge domain transfer loop model to be used in planning and evaluating practice research between practitioners and research stakeholders as well as a snapshot of practice research design to be used to communicate key elements as pre-conditions for the knowledge domain transfer.
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| 36. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
-
Testing Communicability in Municipality e-Services
- 2014
-
Konferensbidrag (refereegranskat)abstract
- This paper focuses on the ability to communicate public e-Services, as one part of e-Service evaluation. The purpose is to use and further develop the emerging concept of “communicability” to be used as a base in an evaluation tool in the context of public e-Services. The ability of citizens’ to find, understand and use the e-Services provided is return on investment for public sectors, governments and agencies. The point of departure in this paper is to elaborate on a test process design for data collection and analysis from an empirical driven approach. Empirical grounding is based on a Swedish municipality case with a pilot usability test with eye tracking in 2012 and a second further improved test sessions 2013 on e-Services with citizens partaking in a university course. The research contributions include a further defined concept together with a generic test process for data collection and analysis to be useful as an evaluation tool, in research as in practice. Our research design and experiences from test sessions might also work as an inspiration to other university courses. Further more, findings from our test sessions can be used as a point of departure in formulating guidelines in a handbook to improve communicability in public e-Services.
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| 37. |
- Christiansson, Marie-Therese, 1966-, et al.
(författare)
-
Testing Communicability in Public e-Services : Process and Outcomes
- 2014
-
Ingår i: Electronic government and electronic participation. - : IOS Press. - 9781614994282 - 9781614994299 ; , s. 244-253
-
Konferensbidrag (refereegranskat)abstract
- In this paper, a case of testing public e-Service communicability is analysed in terms of process as well as outcomes. Key elements in test processes are defined, together with the meaning of communicability identified in terms of information-oriented metrics. The purpose of our paper is to develop knowledge about how e-Service providers should improve their ability to communicate and support users in finding, understanding and using e-Services. The reconstructed test process design is based of an analysis of gaze replays in citizen test sessions by means of eyetracking technology. Empirical findings on communicability metrics are further grounded in theory. Our main contribution to the research community and the field of practice, are a test process and a communicability framework to support the assessing of e-Service information. The use of wireframes for the e-Service five layers, together with a multifunctional template for data collection, analysis and presentation are introduced.
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| 38. |
- Christiansson, Marie-Therese
(författare)
-
Towards a Framework for Academic-Practitioner Collaborative Research in Co-production
- 2010
-
Ingår i: Proceedings of the IADIS International Conference on Information Systems. - : IADIS Press. - 9789728939090 ; , s. 199-207
-
Konferensbidrag (refereegranskat)abstract
- This paper will discuss academic-practitioner collaborative research in terms of co-production. The Swedish KnowledgeFoundation uses co-production as a concept in their application calls to support leading co-produced knowledge and innovationprojects. There is reason to believe that the concept of co-production will be more promoted and practiced ininformation systems research as it is in service, management and marketing research. The challenges involve formulatingguidelines on how to design co-production and identifying issues to be addressed when designing co-production inacademic-practitioner research to facilitate research in collaboration. Research needs to theorize the concept of coproductionfurther based on knowledge and experiences gained in the dynamics of academia-practitioner relationships,which can be used to promote effective collaboration. This paper is based on the Swedish Knowledge Foundationsdefinition of co-production and a literature review on collaborative research methods to investigate critical factors and thecharacteristics of co-production and project activities to ensure success in collaborative research. A draft framework isdeveloped with values, prerequisites and project activities to focus on in the design of a co-production process. Toevaluate the relevance and usefulness of the framework, a co-production project application is analyzed based on theframework
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| 39. |
- Christiansson, Marie-Therese
(författare)
-
Verksamhetsmodellering i en inter-organisatorisk samverkan : vad beskriva, varför och hur?
- 2000
-
Ingår i: Om metoder för systemutveckling i professionella organisationer. - Lund : Studentlitteratur. - 914401063X ; , s. 258-277
-
Bokkapitel (refereegranskat)abstract
- Verksamhetsmodeller används för att rikta uppmärksamhet mot och beskriva företeelser i verksamheter. I olika situationer och i olika tidsperspektiv behöver vi beskriva verksamheter för att förstå och för att kunna utveckla dessa. I en inter-organisatorisk verksamhetsutveckling är kunskap om hur verksamheter bör koordineras för att samverka effektivt och ge nytta till alla berörda central. Verksamhetsmodeller ska med andra ord spgla hur respektive organisations verksamhet bedrivs och bör bedrivas både internt och i samverkan med andra parter. Beskrivningar av t.ex. verksamheters interna och samverkande processer, upplevda problem, mål och styrkor ger underlag till att utveckla samverkan mellan parter. Att beskriva verksamheter i modeller kan förefalla enkelt i teorin, men är betydligt svårare att genomföra i praktiken. För att bedriva ett effektivt utvecklingsarbete och öka möjligheterna att nå lyckade resultat bör därför en modelleringsstrategi utarbetas. I denna strategi bör fastställas vad som ska beskrivas, varför och hur
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| 40. |
- Gustavsson, Tomas, 1973-
(författare)
-
Inter-team Coordination in Large-Scale Agile Software Development Projects
- 2020
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Software development organizations worldwide are adopting values, principles, and frameworks to implement Agile ways of working. The advantages of Agile ways of working are seen in teams that are allowed a high level of autonomy. The Agile methods were initially designed for use in small, single-team projects, and routines for coordination between several teams have not been adopted in the same way as routines for coordination within the team. With several teams coordinating, autonomy must, to some extent, be sacrificed in the individual team. Work needs to be coordinated with other teams, and a project is often part of a portfolio or program. The purpose of this research is to investigate routines for inter-team coordination: how they are performed; if, how and why they are tailored, and the impacts of these added routines in relation to Agile values and principles, in particular team autonomy.This thesis is based on empirical studies at three organizations with disparate business logics. One is a product development department in the automotive industry, one is a business bank, and one is an IT department at a Swedish government agency. Data has been collected from 379 hours of on-site observations, 28 interviews, and 201 answers to a survey questionnaire.Insights from these cases build on coordination theories as well as institutional logics (new institutional theory). One contribution of this thesis is the rich descriptions of tailoring of inter-team coordination routines. Another contribution is the identified perceived impacts of the implemented inter-team coordination routines, especially regarding perceived changes to team autonomy. An important theoretical contribution is the identified and defined institutional logics (Agile toolbox logic, Agile rulebook logic, Flow efficiency logic, and Resource efficiency logic), which can be used for analysis of large-scale Agile software development projects.
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| 41. |
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| 42. |
- Lindgren, Ida, et al.
(författare)
-
Stakeholder analysis in public e-service development : exploring a possible research-practice gap
- 2015
-
Konferensbidrag (refereegranskat)abstract
- Municipal development of public e-services in Sweden has been criticized by researchers for being steered by quantitative measures, rather than by the actual demands and needs of these services. The results are public e-services that few citizens use. Several scholars have urged municipalities to adopt a stakeholder approach to the development of e-services in order to better understand the actors involved in public e-service development, implementation, and use. The need for a deeper understanding of stakeholders and their various needs are recognized also by practitioners. There are several analytical tools for stakeholder analysis presented by researchers, but these have not yet been widely adopted by practitioners. We present preliminary results from a workshop, with practitioners engaged in public e-service development, designed to investigate this possible research-practice gap. By asking practitioners to react on scholarly work designed for their practice, we investigate their perceptions on a research-based text and their view on its possible utility in their everyday work. The preliminary results show that there are indeed challenges concerning communicating analytical tools, authored by and for researchers, to practitioners. Some tips on how to adjust scholarly text to better fit practitioners needs are extracted and presented, and the paper is concluded with suggestions on how to further explore this knowledge domain.
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| 43. |
- Magnusson, Monika, et al.
(författare)
-
Using Goal Modelling to Evaluate Goals for eService Development in Government
- 2011
-
Ingår i: Proceedings of the 5th European Conference on Information Management and Evaluation. - Reading : Academic Conferences Publishing. - 9781908272133 ; , s. 312-320
-
Konferensbidrag (refereegranskat)abstract
- Public eServices have had a fast spread during the last decade. While eServices could enable cost savings and improve customer service, the development may be costly and time-consuming, involving complex challenges such as business process redesign, changes in organisational culture and customer behaviour. Adding to the complexity is the hierarchy of goals for eServices at transnational, national and organisational levels. Earlier research emphasise the importance of alignment between an organisation's use of information technology and its business goals. This complex structure of multi-level goals is often implicit and difficult to handle in practice. The purpose of this study is to examine how goal modelling can be utilised to improve eService development in government by serving as a tool for evaluation of goals. In a case study of a Swedish municipality's eService development project, we found goal modelling to be valuable for evaluating goal alignment between the municipality's local action plan, the national action plan and the project plan for the EU project Smart Cities. Other benefits are e.g. the ability to detect missing or implicit goals and tasks and moreover to improve planning, management and evaluation of eService development. The recommendation is to use goal models and an 'alignment matrix' to improve goal alignment and the overall goal quality.
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| 44. |
- Méndez Fernández, Daniel, et al.
(författare)
-
Naming the pain in requirements engineering : Contemporary problems, causes, and effects in practice
- 2017
-
Ingår i: Empirical Software Engineering. - : Springer. - 1382-3256 .- 1573-7616. ; 22:5, s. 2298-2338
-
Tidskriftsartikel (refereegranskat)abstract
- Requirements Engineering (RE) has received much attention in research andpractice due to its importance to software project success. Its interdisciplinary nature, thedependency to the customer, and its inherent uncertainty still render the discipline diffi-cult to investigate. This results in a lack of empirical data. These are necessary, however, todemonstrate which practically relevant RE problems exist and to what extent they matter.Motivated by this situation, we initiated the Naming the Pain in Requirements Engineer-ing (NaPiRE) initiative which constitutes a globally distributed, bi-yearly replicated family of surveys on the status quo and problems in practical RE. In this article, we report on thequalitative analysis of data obtained from 228 companies working in 10 countries in variousdomains and we reveal which contemporary problems practitioners encounter. To this end,we analyse 21 problems derived from the literature with respect to their relevance and crit-icality in dependency to their context, and we complement this picture with a cause-effectanalysis showing the causes and effects surrounding the most critical problems. Our resultsgive us a better understanding of which problems exist and how they manifest themselvesin practical environments. Thus, we provide a first step to ground contributions to RE onempirical observations which, until now, were dominated by conventional wisdom only.
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| 45. |
- Wagner, Stefan, et al.
(författare)
-
Status quo in requirements engineering : A theory and a global family of surveys
- 2019
-
Ingår i: ACM Transactions on Software Engineering and Methodology. - : Association for Computing Machinery (ACM). - 1049-331X .- 1557-7392. ; 28:2, s. 1-48
-
Tidskriftsartikel (refereegranskat)abstract
- Requirements Engineering (RE) has established itself as a software engineering discipline over the past decades. While researchers have been investigating the RE discipline with a plethora of empirical studies, attempts to systematically derive an empirical theory in context of the RE discipline have just recently been started. However, such a theory is needed if we are to define and motivate guidance in performing high quality RE research and practice. We aim at providing an empirical and externally valid foundation for a theory of RE practice, which helps software engineers establish effective and efficient RE processes in a problem-driven manner. We designed a survey instrument and an engineer-focused theory that was first piloted in Germany and, after making substantial modifications, has now been replicated in 10 countries worldwide. We have a theory in the form of a set of propositions inferred from our experiences and available studies, as well as the results from our pilot study in Germany. We evaluate the propositions with bootstrapped confidence intervals and derive potential explanations for the propositions. In this article, we report on the design of the family of surveys, its underlying theory, and the full results obtained from the replication studies conducted in 10 countries with participants from 228 organisations. Our results represent a substantial step forward towards developing an empirical theory of RE practice. The results reveal, for example, that there are no strong differences between organisations in different countries and regions, that interviews, facilitated meetings and prototyping are the most used elicitation techniques, that requirements are often documented textually, that traces between requirements and code or design documents are common, that requirements specifications themselves are rarely changed and that requirements engineering (process) improvement endeavours are mostly internally driven. Our study establishes a theory that can be used as starting point for many further studies for more detailed investigations. Practitioners can use the results as theory-supported guidance on selecting suitable RE methods and techniques.
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| 46. |
- Wagner, Stefan, et al.
(författare)
-
Status Quo in Requirements Engineering: A Theory and a Global Family of Surveys
- 2020
-
Ingår i: Lecture Notes in Informatics. - 1617-5468. ; P-310, s. 115-116
-
Konferensbidrag (refereegranskat)abstract
- While researchers have been investigating the Requirements Engineering (RE) discipline with a plethora of empirical studies, attempts to systematically derive an empirical theory in context of the RE discipline have just recently been started. We aim at providing an empirical and externally valid foundation for a theory of RE practice, which helps software engineers establish effective and efficient RE processes in a problem-driven manner. We designed a survey instrument and an engineer-focused theory that has been conducted in 10 countries. We have a theory in the form of a set of propositions inferred from our experiences and available studies, as well as the results from our pilot study in Germany. We evaluate the propositions with bootstrapped confidence intervals and derive potential explanations for the propositions.
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