| 1. |
- Chauhan, Chetna, et al.
(författare)
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Linking circular economy and digitalisation technologies: A systematic literature review of past achievements and future promises
- 2022
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Ingår i: Technological forecasting & social change. - : Elsevier. - 0040-1625 .- 1873-5509. ; 177
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Tidskriftsartikel (refereegranskat)abstract
- The circular economy (CE) has the potential to capitalise upon emerging digital technologies, such as big data, artificial intelligence (AI), blockchain and the Internet of things (IoT), amongst others. These digital technologies combined with business model innovation are deemed to provide solutions to myriad problems in the world, including those related to circular economy transformation. Given the societal and practical importance of CE and digitalisation, last decade has witnessed a significant increase in academic publication on these topics. Therefore, this study aims to capture the essence of the scholarly work at the intersection of the CE and digital technologies. A detailed analysis of the literature based on emerging themes was conducted with a focus on illuminating the path of CE implementation. The results reveal that IoT and AI play a key role in the transition towards the CE. A multitude of studies focus on barriers to digitalisation-led CE transition and highlight policy-related issues, the lack of predictability, psychological issues and information vulnerability as some important barriers. In addition, product-service system (PSS) has been acknowledged as an important business model innovation for achieving the digitalisation enabled CE. Through a detailed assessment of the existing literature, a viable systems-based framework for digitalisation enabled CE has been developed which show the literature linkages amongst the emerging research streams and provide novel insights regarding the realisation of CE benefits.
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| 2. |
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| 3. |
- Kaur, Puneet, et al.
(författare)
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Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses
- 2022
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 144, s. 1234-1248
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Tidskriftsartikel (refereegranskat)abstract
- Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their communities and society. Academic research has also kept pace with the rising industry interest. The literature on CSR has grown appreciably, offering important insights that scholars must collectively evaluate if they are to inform theory and practice. Appreciating the value of such an endeavour, the present study utilised a critical systematic literature review (SLR) to analyse the literature published on the role of CSR in the restaurant sector from 2004 to 2021. The SLR was executed, first, by identifying relevant studies using a clearly defined search protocol. This process resulted in 67 studies. Subsequently, a content analysis we performed on these studies to delineate thematic areas of research. Based on the stakeholder perspective, two main themes and six sub-themes of research related to individual, organisational and societal levels were identified. In addition, the content analysis also identified crucial research gaps, providing the basis for a future research agenda and the development of a research framework for the reference of scholars and practitioners. The findings of the SLR provide valuable insights that can support efforts currently underway to strengthen CSR in the restaurant sector.
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| 4. |
- Khan, Sher Jahan, et al.
(författare)
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Past, present, and future of green product innovation
- 2021
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Ingår i: Business Strategy and the Environment. - : John Wiley & Sons. - 0964-4733 .- 1099-0836. ; 30:8, s. 4081-4106
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Tidskriftsartikel (refereegranskat)abstract
- Firms are under constant pressure from various governmental and nongovernmental agencies to switch from conventional environmentally polluting products to green product innovations (GPIs). However, the relevant research pertaining to GPI has been published in a diverse set of journals that vary in their scope and readership and, therefore, the scholarly contribution to the topic remains largely fragmented. This study has utilised a systematic literature review approach to examine the literary corpus on GPI to paint a holistic picture of its different aspects. The content and thematic analysis of 85 studies resulted in the extraction of seven key research themes: organisational capabilities, organisational learning, institutional pressures, barriers, structural changes, benefits of GPI, and methodological choices. This study's findings further highlight the various gaps in the GPI literature and raise some research questions that warrant scholarly investigation in the future. Likewise, our study has important implications for practitioners who are likely to benefit from a holistic understanding of the different aspects of GPI. Similarly, policymakers can use this study's findings to introduce policy interventions, especially in countries where GPI adoption is low.
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| 5. |
- Khanra, Sayantan, et al.
(författare)
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Servitization research : A review and bibliometric analysis of past achievements and future promises
- 2021
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Ingår i: Journal of Business Research. - : Elsevier. - 0148-2963 .- 1873-7978. ; 131, s. 151-166
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Forskningsöversikt (refereegranskat)abstract
- Manufacturing firms are increasingly adopting a strategy known as 'servitization' to add services to existing product-based offerings to stimulate additional revenue and growth. While the emerging research domain of servitization is mobilizing relevant knowledge across academic establishments, the present study aims to perform a comprehensive bibliometric analysis to organize the prior knowledge in this area, more importantly, highlights areas for future research. This study acknowledges important contributions from authors and organizations, as identified through analyses of citation chains and co-authorship networks. Next, a co-citation analysis of the prior literature is used to identify four main thematic areas relating to capability development, customer involvement, business models, and transformational challenges for servitization. Finally, the dynamic co-citation analysis technique reveals the development of these thematic areas. This study assumes importance in the extant literature by delivering valuable insights from the prior research on servitization and by providing guidance for future avenues of study.
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| 6. |
- Madanaguli, Arun, et al.
(författare)
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Corporate social responsibility and sustainability in the tourism sector: A systematic literature review and future outlook
- 2022
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Ingår i: Sustainable Development. - : John Wiley & Sons. - 0968-0802 .- 1099-1719. ; 30:3, s. 447-461
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Forskningsöversikt (refereegranskat)abstract
- The current study intends to synthesise extant studies addressing corporate social responsibility (CSR) and sustainability in the tourism sector. It employed qualitative content analysis to present the research profile, prominent conceptual, qualitative and quantitative studies, research gaps and future research questions. The review results indicate that research on CSR in tourism is a promising area of study that is growing rapidly. This review captures conceptual, qualitative and quantitative empirical studies and divides them into themes based on two typologies. Typology 1 addresses the direct effect of CSR on employees, customers and business performance. Typology 2 highlights the moderated and mediated relationships of variables, including customer trust, identification, trust and value with CSR. The findings provide a unifying framework highlighting the importance of CSR engagement in building relationships with various stakeholders in the tourism industry context. This contribution is one of the first reviews to examine the growing research on the CSR agenda in tourism. The tourist industry should recognise stakeholders' roles and attempt to involve them in their CSR initiatives.
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| 7. |
- Madanaguli, Arun, et al.
(författare)
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Environmental sustainability in restaurants. A systematic review and future research agenda on restaurant adoption of green practices
- 2022
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Ingår i: Scandinavian Journal of Hospitality and Tourism. - : Taylor & Francis Group. - 1502-2250 .- 1502-2269. ; 22:4-5, s. 303-330
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Forskningsöversikt (refereegranskat)abstract
- The adverse impact that restaurants have on the environment has received widespread attention in the last decade from both practice and academia. The current study aims to find, catalog, and synthesize the research body addressing green issues in the restaurant industry. We utilize the systematic literature review method to identify and analyze 68 research articles addressing environmental unsustainability problems in the restaurant industry. The research profile identifies the time trends of publication, key journals, countries studied, methods used, and restaurant types discussed in these studies. The results indicate that green restaurant research has grown exponentially recently and is now past its infancy. Through a detailed qualitative content analysis, we uncover five key thematic foci: stakeholders and their roles, sources of environmental unsustainability, green initiatives adopted by restaurants to address environmental unsustainability, outcomes of adopting green practices, and various ways of measuring greening practices. Research limitations and gaps of each of the themes are presented, with potential future research questions proposed for each gap. We then summarize the results of our review in a green restaurant ecosystem research framework.
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| 8. |
- Madanaguli, Arun, et al.
(författare)
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Environmental sustainability practices and strategies in the rural tourism and hospitality sector: a systematic literature review and suggestions for future research
- 2023
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Ingår i: Scandinavian Journal of Hospitality and Tourism. - : Taylor & Francis. - 1502-2250 .- 1502-2269. ; 23:1, s. 1-28
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Forskningsöversikt (refereegranskat)abstract
- Environmental sustainability in the rural tourism and hospitality (hereafter abbreviated RT) sector has received increased attention in the last decade. Although several reviews have examined sustainable tourism, a dedicated review of environmental sustainability initiatives in the RT sector is absent. To address this gap, we present a systematic literature review of 100 research articles addressing RT and environmental sustainability from 39 journals. The review indicates that this area is growing and primed for further research. We present three main contributions. First, we identify different stakeholders of RT environmental sustainability. Second, we summarize the driving and barrier roles of each stakeholder in environmentally sustainable RT. Third, we present the benefits of environmentally sustainable RT. We observe the pivotal roles played by entrepreneurs, community, tourists, and policymakers in the development of environmentally sustainable RT but note that stakeholders like corporations, non-governmental organizations, and media have received little or no attention. Based on the gaps we identified, we outline five suggestions for future research in the area and present for each a variety of possible research questions. We then summarize our findings into a RT environmental sustainability framework and discuss the academic, practical, and policy implications of the study.
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| 9. |
- Madanaguli, Arun Thirumalesh, et al.
(författare)
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A systematic literature review on corporate social responsibility (CSR) and hotels: past achievements and future promises in the hospitality sector
- 2023
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Ingår i: Scandinavian Journal of Hospitality and Tourism. - : Taylor & Francis. - 1502-2250 .- 1502-2269. ; 23:2-3, s. 141-175
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Forskningsöversikt (refereegranskat)abstract
- The study offers a comprehensive and critical systematic literature review (SLR) alongside an analysis of recent literature regarding the significance of corporate social responsibility (CSR) within the hotel industry.The study utilizes the SLR method to consolidate the relevant literature on CSR initiatives in the hotel industry context. Content analysis led to the identification of 100 pertinent studies, which contributed to the formation of diverse research themes, identification of research gaps, exploration of potential future research paths, and the creation of a research framework. The five thematic areas of research are the role of (1) employees in CSR initiatives, (2) customers in CSR initiatives, (3) CSR and business performance, (4) CSR and reporting, and (5) CSR and sustainability. The findings are synthesized into a hotel-based CSR research framework. By providing valuable insights on strengthening CSR in the hotel industry, this study is one of the first SLR study that focuses explicitly on CSR in hotels and will be valuable for both practitioners and researchers.
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| 10. |
- Madanaguli, Arun Thirumalesh, et al.
(författare)
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Business to business (B2B) alliances in the healthcare industry : a review of research trends and pertinent issues
- 2022
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Ingår i: Journal of business & industrial marketing. - : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 37:8, s. 1688-1705
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Forskningsöversikt (refereegranskat)abstract
- Purpose - This study aims to find, analyse and synthesise the body of literature on how different health-care businesses form business-to-business (B2B) alliances. By doing so, this study seeks to identify visible research gaps to suggest future research questions and develop a conceptual framework to set a future research agenda.Design/methodology/approach - The study uses the time-tested systematic literature review method to identify 57 studies that have addressed B2B relationships in the health-care industry. Thereafter, a qualitative analysis is performed to delineate the research profile and synthesise the key themes examined in the selected studies.Findings - The qualitative analysis uncovers two key thematic foci: types and purposes of B2B relationships and pertinent issues in continued B2B relationships. Within these themes, the authors highlight different types of firms and their reasons for engaging in B2B relationships. The authors also summarise various issues that these firms deal with in such relationships. Finally, the authors highlight the limitations in the existing research and suggest future research questions to address them. The findings are summarised in a conceptual framework.Originality/value - Although several reviews exist that evaluate the state-of-the-art research on B2B relationships, very few have examined the same in the context of health care. This review adds value to the research by providing a comprehensive overview of the existing findings in the area to encourage future research through a conceptual framework.
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| 11. |
- Madanaguli, Arun Thirumalesh, et al.
(författare)
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Diving into the uncertainties of open innovation: A systematic review of risks to uncover pertinent typologies and unexplored horizons
- 2023
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Ingår i: Technovation. - : Elsevier. - 0166-4972 .- 1879-2383. ; 119
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Forskningsöversikt (refereegranskat)abstract
- The open innovation paradigm has created substantial new opportunities for firms in various sectors. However, scholars have long expressed concern that open innovation also entails a dark side, which can result in value co-destruction. This concern highlights the importance of devoting attention to the perils of pursuing open innovation. Existing scholarship has given due credence to these perils by examining various associated risks and uncertainties. We observe that the extant literature is siloed and unorganized, which impedes future research. Positing that an endeavor to organize existing studies may enhance the pace of research in the area, we attempt to address this gap by reviewing the relevant literature. We thus utilize the systematic literature review approach to identify, synthesize, and critically analyze 80 related research articles. Based on this analysis, we present the bibliometric profile of the extant research and a typology of five risks in open innovation: data-related risks, people-related risks, firm-level risks, outcome risks, and other risks. In addition, we discuss a specific risk management approach for each of the identified risks. Beyond providing a lucid narrative of the extant literature, we also identify unexplored avenues and offer an overarching framework to conceptualize future research potential in the area. From a practical perspective, managers can utilize this framework as a risk assessment tool when engaging in open innovation. In sum, this review—one of the first of its kind—offers a valuable consolidation of the state of the art of open innovation risk research, which can meaningfully advance theory and practice in the area.
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| 12. |
- Madanaguli, Arun Thirumalesh, et al.
(författare)
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Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises
- 2021
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Ingår i: International Journal of Contemporary Hospitality Management. - : Emerald Group Publishing Limited. - 0959-6119 .- 1757-1049. ; 33:8, s. 2521-2558
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Forskningsöversikt (refereegranskat)abstract
- Purpose Entrepreneurship in the rural hospitality and tourism sector (RHT) has received wide attention in the past decade. However, a systematic review on this topic is currently lacking. This study aims to track the progress of the RHT and entrepreneurship literature by examining the various thematic research areas, identifying the research gaps and forecasting avenues of future research on the topic.Design/methodology/approach This paper catalogs and synthesizes the body of literature from the year 2000-2020 using a systematic literature review methodology. After discussing a brief history of RHT and entrepreneurship, the current study presents a review of 101 research articles.Findings The review highlights that RHT and entrepreneurship have received relatively limited attention from entrepreneurship journals. The content analysis revealed different gaps and limitations in the understanding of entrepreneurship in RHT, including a predominance of qualitative studies with limited theoretically-grounded and generalizable empirical studies. Furthermore, a high concentration of studies is from European countries. Six main thematic research areas were identified, namely, barriers and enablers, the roles of an entrepreneur, women in RHT, influencers of firm performance, innovation and value creation and methodological commonalities. The review also advances an RHT entrepreneurship ecosystem framework to summarize the findings.Originality/value Six promising research avenues are outlined based on the six themes identified. The suggested research questions draw from allied literature on small and medium businesses, innovation, women entrepreneurship and institutions to encourage the interdisciplinary cross-pollination of ideas. The findings are summarized in a novel research framework.
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| 13. |
- Madanaguli, Arun Thirumalesh, et al.
(författare)
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The innovation ecosystem in rural tourism and hospitality - a systematic review of innovation in rural tourism
- 2022
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Ingår i: Journal of Knowledge Management. - : Emerald Group Publishing Limited. - 1367-3270 .- 1758-7484. ; 26:7, s. 1732-1762
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Forskningsöversikt (refereegranskat)abstract
- Purpose Innovation in rural tourism and hospitality (RT) is a complex process that involves the exchange of knowledge and resources between many actors and the interrelationships between those actors in the business environment. The purpose of this paper is to provide structure to this “knowledge and resource ecosystem” through a thorough systematic review of the extant literature.Design/methodology/approach The current study uses a time-tested and reproducible systematic literature review process to identify and analyse 79 research papers that have discussed innovation in RT. Findings Through content analyses, this review identifies critical stakeholders in the innovation ecosystem, as well as the enabling and hindering roles these stakeholders play in innovation. The thematic analysis uncovers three key research foci: stakeholders and their roles, outcomes of innovation and business model innovation. The review also identifies types of innovation and critically analyses the bibliographical research profile. The authors summarise the findings in an RT innovation ecosystem model, which includes the various actors and their knowledge and resource sharing roles within the business environment.Originality/value This is one of the first systematic reviews to concentrate on RT innovation and, within that focus, on knowledge and resource networks in particular rather than on innovation in tourism in general, which was the focus of prior reviews. The authors encourage cross-pollination of ideas by introducing theories from the strategic management, innovation, knowledge management and business model innovation literature wherever appropriate. To consolidate and present the findings on the innovation process’s antecedents and outcomes, the authors present an ecosystem of innovation within the RT framework.
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| 14. |
- Otterbring, Tobias, 1985-, et al.
(författare)
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Going the Extra Mile, Now or After a While : The Impact of Employee Proactivity in Retail Service Encounters on Customers’ Shopping Responses
- 2023
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Ingår i: British Journal of Management. - : John Wiley & Sons. - 1045-3172 .- 1467-8551.
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Tidskriftsartikel (refereegranskat)abstract
- Employee proactivity has been discussed as a key predictor of firm success and organi-zational performance. However, previous proactivity research has rarely focused on cus-tomers, and the few available proactivity studies from retail settings are either cross-sectional, solely based on subjective outcomes (e.g. customer satisfaction) or restricted toaggregateddata of objective outcomes (e.g. profits per store). We investigate the causaleffect of employee proactivity in retail service encounters on customers’ actual purchasebehaviour and satisfaction ratings at the fine-grained level ofindividualcustomers. Byintegrating theories on social perception with prior proactivity findings, we find that em-ployee proactivity positively predicts customers’ shopping responses. This finding extendsfrom correlational to experimental designs across sample types and paradigms, is repli-cated in actual retail settings, and is mediated by customers’ perceptions of employeewarmth and competence. Furthermore, the effect generalizes across several focal out-comes, including behavioural variables (spending and purchase likelihood), and is moder-ated by the time to employee-initiated contact in a way that goes against customers’ ownbeliefs. In sum, the present research quantifies the financial consequences of employeeproactivity and indicates that in ordinary retail service encounters, high proactivity cancompensate for delays, thus counteracting the aversive aspects of waiting.
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| 15. |
- Talwar, Shalini, et al.
(författare)
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SDG-Embeddedness in Business School Operations: State-of-the-Art Literature, Ground Realities, and Measurement Parameters
- 2024
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Ingår i: IEEE transactions on engineering management. - : Institute of Electrical and Electronics Engineers (IEEE). - 0018-9391 .- 1558-0040. ; 71, s. 13428-13445
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Tidskriftsartikel (refereegranskat)abstract
- Business schools (B-schools) are vital to achieving the sustainable development goals (SDGs) and the 2030 Agenda by creating awareness of sustainability among the next generation of leaders. Mindful of their responsibility, schools around the world have initiated efforts to integrate the SDGs into different aspects of their operations. However, the pace has been slow, with schools in some parts of the world lagging in even initiating the process, indicating that additional efforts are required to enhance their commitment. The academic literature in the area has also been growing but is in a very nascent stage, requiring fresh inputs and renewed focus for momentum. This article responds by invigorating theory and practice using a multimethod approach that includes 1) a review of the extant literature to present the state-of-the-art literature and identify research gaps that suggest future research directions, 2) a qualitative study assessing the current state of SDG integration, and 3) an evaluation of the relevant parts of the reports on principles of responsible management education by signatory schools to develop a set of parameters for the measurement of SDG integration. The findings of this article offer important implications for both internal and external stakeholders. For internal stakeholders, i.e., the B-school management, we offer a set of five broad parameters broken down into 39 indicators to benchmark and calibrate the related outcomes. For external stakeholders, i.e., the regulatory bodies, we offer insights for policy intervention and formulation of systematic sustainability-reporting protocols to guide B-schools.
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