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Search: WFRF:(Fliedl Günther)

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  • Gräbner, Dietmar, et al. (author)
  • Classification of customer Reviews based on Sentiment Analysis
  • 2012
  • In: Information and Communication Technologies in Tourism 2012. - Vienna : Springer. - 9783709111413 ; , s. 460-470
  • Conference paper (peer-reviewed)abstract
    • In this paper we propose a system that performs the classification of customer reviews of hotels by means of a sentiment analysis. We elaborate on a process to extract a domainspecific lexicon of semantically relevant words based on a given corpus (Scharl et al., 2003; Pak & Paroubek, 2010). The resulting lexicon backs the sentiment analysis for generating a classification of the reviews. The evaluation of the classification on test data shows that the proposed system performs better compared to a predefined baseline: if a customer review is classified as good or bad the classification is correct with a probability of about 90%.
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  • Result 1-1 of 1
Type of publication
conference paper (1)
Type of content
peer-reviewed (1)
Author/Editor
Fuchs, Matthias (1)
Zanker, Markus (1)
Gräbner, Dietmar (1)
Fliedl, Günther (1)
University
Mid Sweden University (1)
Language
English (1)
Year
2012 (1)

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