| 1. |
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| 2. |
- Hedvall, Lisa
(författare)
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Management of safety buffers for effective delivery capability
- 2024
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- A company's delivery capability is crucial for competitiveness, which becomes challenging due to variations. While some variations can be reduced, safety buffers are important for absorbing remaining stochastic variations. Some actions to reduce variations may require large investments compared to perceived benefits and the alternative of a safety buffer in form of for example materials (i.e. safety stock) lead to tied-up capital that needs to be considered. Some variations are self-induced by internal rules, routines and behaviours, that companies may not reflect on, simultaneously as there is a tendency of excessive safety buffers due to a lack of attention on the safety buffers that enable sufficient delivery capability. In other words, there is a potential to develop in this area that could lead to positive effects such as reduced costs and increased responsiveness in a changing business environment. Companies in two research projects have expressed a need for decision support in managing safety buffers to effectively mitigate negative impacts of variations, and only general development work has been found in the literature. The purpose of this dissertation is therefore to increase understanding of decisions to reduce and absorb variations, guiding the establishment of a process for effective delivery capability in the management of safety buffers.This dissertation includes six papers that are based on a combination of case studies, literature reviews, conceptual research, and logical reasoning. The factors to consider in the decisions to reduce and absorb variations serves as a basis for proposing a process for the management of safety buffers. The proposed process consists of four subprocesses, six activities, and 32 steps aligned with findings from the appended papers. The findings suggest that a more effective delivery capability can be achieved by using the proposed process and considering a holistic perspective in terms of e.g. cross-functional collaboration, fact-based decision making and the need of working iteratively in the management of safety buffers. The appended papers provide valuable information to facilitate decision making in practice, including a framework for selecting safety buffers.
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| 3. |
- Andersson, Petra, 1962-, et al.
(författare)
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Developing an indicator framework for measuring sustainable logistics innovation in retail
- 2018
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Ingår i: Measuring Business Excellence. - : Emerald Group Publishing Limited. - 1368-3047 .- 1758-8057. ; 22:1, s. 1-13
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe purpose of this paper is to develop an indicator framework for measuring sustainable logistics innovation (SLI) in retail.Design/methodology/approachA literature review in different theory areas was conducted to generate a literature-based SLI indictor framework. The literature-based framework was then compared to five-year sustainability reports of three Swedish retailers to identify SLI indicators and how to measure them. This comparison led to a developed framework.FindingsThe developed framework combines sustainability dimensions with logistics activities. It identifies SLI indicators and how to measure them. Significant gaps between the framework and sustainability reports prompted the creation of an agenda for future research. Items that further research should consider include broadening or deepening the framework, developing specifically social SLI indicators for all logistics activities and developing measurement scales for the SLI indicators.Research limitations/implicationsThe study presents an SLI indicator framework as an initial contribution towards knowledge creation, and following the agenda for further research could generate even more implications for research.Practical implicationsManagers need inspiration concerning which indicators to use to measure SLI and how.Social implicationsThe study addresses both environmental and social sustainability, as well as suggests SLI indicators.Originality/valueNo identified study has merged sustainable logistics innovation and performance measurement in retail.
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| 4. |
- Andersson, Petra, 1962-, et al.
(författare)
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Measuring sustainable logistics innovation performance
- 2016
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Ingår i: Proceedings of the 10th conference of the Performance Measurement Association, Edinburgh, Scotland, June 26-29, 2016. - : Performance Measurement Association (PMA).
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Konferensbidrag (refereegranskat)
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| 5. |
- Björklund, Maria, et al.
(författare)
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A framework for classifying sustainable logistics innovations
- 2018
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Ingår i: Logistics Research. - Bremen : BVL. - 1865-035X .- 1865-0368. ; 11:1, s. 1-12
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Tidskriftsartikel (refereegranskat)abstract
- Researchers and practitioners alike need support in the challenges to develop sustainable logistics, and one cannot afford to have a limited view of what constitutes sustainable logistics innovation (SLI). In order to inspire researchers and practitioners to expand their mindset when addressing sustainable logistics, the purpose of this paper is to develop a framework for classifying sustainable logistics innovations, and by classifying some SLIs evaluating the applicability of the framework. The study is based on a literature review within logistics innovation, sustainable innovation, and sustainable logistics innovation, resulting in a framework. It contains three areas: softness, extent of change and scope, which in turn contain nine dimensions. Interviews in three retailers acting in Sweden were conducted. SLIs were illustrated and classified in the framework. By moving outside how research so far has studied SLIs, examples of SLIs in logistics activities other than transport were identified, in forms aside from technological solutions, and in industries outside of logistics service providers. It was found that it was possible to classify SLIs in all dimensions, with some difficulties in extent of change in output, which also shows the applicability of the framework. Using the framework, SLIs can be understood in a more concrete and applicable way, which can inspire practitioners to develop and expand their efforts towards sustainable logistics. Therefore the study has implications for research, practice and society. Several suggestions for future research are presented.
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| 6. |
- Björklund, Maria, 1973-, et al.
(författare)
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Challenges Addressed by Swedish Third-Party Logistics Providers Conducting Sustainable Logistics Business Cases
- 2019
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Ingår i: Sustainability. - : MDPI. - 2071-1050. ; 11:9, s. 1-15
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Tidskriftsartikel (refereegranskat)abstract
- The sustainable logistics business case (SLBC) provides underlying argumentation to convince decision makers to approve initiatives within sustainablelogistics. Little knowledge exists on how companies conduct SLBCs or the challenges that need to be addressed. The purpose of this paper is to explore how companies conduct SLBCs, to increase the understanding of how perceived challenges can be addressed. Potential challenges were identified in literature on business cases models in general and sustainable logistics business cases. As third-party logistics providers (3PL) are big contributors to emissions and often are responsible for designing logistics setups, they were focused in the empirical study. How SLBC were conducted was investigated based on interviews with managers responsible for conducting SLBCs and the responses triangulated with information derived from actual business cases. Despite the careful selection of 3PLs well ahead within the area, few challenges were perceived by the studied companies. This does not imply that challenges do not exist but can rather be described as a consequence of their pragmatic and inward-looking perspective. Examples of how to address challenges are provided. The compiled list of SLBC challenges provides an overview that was missing in literature.
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| 7. |
- Björklund, Maria, 1973-, et al.
(författare)
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Challenges adressed by Swedish Third-Party Providers : Conducting sustainable Logistics Business Cases
- 2019
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Ingår i: Sustainability. - : MDPI. - 2071-1050. ; 11:9, s. 1-19
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Tidskriftsartikel (refereegranskat)abstract
- The sustainable logistics business case (SLBC) provides underlying argumentation to convince decision makers to approve initiatives within sustainable logistics. Little knowledge exists on how companies conduct SLBCs or the challenges that need to be addressed. The purpose of this paper is to explore how companies conduct SLBCs, to increase the understanding of how perceived challenges can be addressed. Potential challenges were identified in literature on business cases models in general and sustainable logistics business cases. As third-party logistics providers (3PL) are big contributors to emissions and often are responsible for designing logistics setups, they were focused in the empirical study. How SLBC were conducted was investigated based on interviews with managers responsible for conducting SLBCs and the responses triangulated with information derived from actual business cases. Despite the careful selection of 3PLs well ahead within the area, few challenges were perceived by the studied companies. This does not imply that challenges do not exist but can rather be described as a consequence of their pragmatic and inward-looking perspective. Examples of how to address challenges are provided. The compiled list of SLBC challenges provides an overview that was missing in literature.
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| 8. |
- Björklund, Maria, et al.
(författare)
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Environmental performance in transport contracts
- 2011
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Ingår i: Proceedings of the EurOMA conference in Cambridge UK, 2011. - : International Annual EurOMA Conference.
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Konferensbidrag (refereegranskat)abstract
- This study investigates the inclusion of environmental performance in transport contracts, and studies if differencesin inclusion can be explained by intra-organizational involvement. Findings from a survey study targeting logisticsservice providers and shippers suggest that those who include environmental performance in contracts, not necessarilyconsider how to measure the environmental performance and how to handle non-compliance. A higher degree ofintra-organizational involvement is related to larger inclusion of environmental performance in contracts. Findingsalso indicate that transportation managers play a more important role for inclusion of environmental performance incontracts, as compared to top management and environmental managers.
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| 9. |
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| 10. |
- Björklund, Maria, et al.
(författare)
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Exploring logistics-related environmental sustainability in large retailers
- 2016
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Ingår i: International Journal of Retail & Distribution Management. - : Emerald Group Publishing Limited. - 0959-0552 .- 1758-6690. ; 44:1, s. 38-57
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Tidskriftsartikel (refereegranskat)abstract
- Purpose– The purpose of this paper is to explore and illustrate ways in which the world’s largest retailers describe their logistics-related environmental considerations, their environmental indicators applied to measure the effects of these considerations and their environmental consciousness in their CSR reports.Design/methodology/approach– Classification models are developed via a literature review on logistics-related environmental considerations, indicators and consciousness. A content analysis approach is then applied to examine CSR reports from 12 of the world’s largest retailers.Findings– Few retailers show environmental considerations in all logistics activities, but purchasing is especially well described. Even if many retailers claim to use the Global Reporting Initiative (GRI) framework, no one uses is completely. Judging consciousness from CSR reports raised a number of questions.Research limitations/implications– A contribution to theory is the development of two classification models. The first provides a description structure for environmental considerations related to logistics activities. The second expands the GRI indicator framework by incorporating a structure for logistics activities.Practical implications– The classification models developed can be an important mean for managers and also consumers to judge the environmental sustainability of retailers by their CSR reports.Social implications– The study makes a social contribution with its input on sustainability and especially environmental issues.Originality/value– Few studies have focused upon environmentally sustainable logistics in retail chains, and even fewer address how to measure environmental sustainability in this context.
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| 11. |
- Björklund, Maria, et al.
(författare)
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Exploring the sustainable logistics innovation process
- 2018
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Ingår i: Industrial management & data systems. - : Emerald Group Publishing Limited. - 0263-5577 .- 1758-5783. ; 118:1, s. 204-217
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe development of more sustainable logistics calls for innovative thinking. In order to accelerate the development in the field, there is a need for increased understanding of the process behind successful implementation of sustainable logistics innovations (SLI). The purpose of this paper is to explore the SLI process, in order to identify critical factors, challenges as well as actors involved.Design/methodology/approachA multiple-case study in six Swedish retailers and LSPs, successful in SLI implementations, was conducted. Both within-case and cross-case analyses were applied.FindingsThe SLI process consists of five phases. The positive relationship between formalisation and SLI success is supported. Critical activities and challenges not known from literature were found in each phase. Examples are the use of logistics and customer KPIs, quickness, developing simple concepts, using a sustainability business case template and selecting where to test SLIs. Some phases are involving many internal and external actors, while others involve few internal actors. Customers are not particularly involved, and retailers involve their LSP suppliers.Research limitations/implicationsThis study addresses the lack of empirical research in logistics innovation and has bridged the gap of innovation studies in other companies than in LSPs. Furthermore it has combined two developing areas, sustainable innovation and logistics innovation, into SLI. A number of critical activities and challenges, and complex patterns for actors’ involvement in the SLI process phases are explored as insights from particular cases; these results could be analytically generalised to theory.Practical implicationsThe practical implications lie in guiding managers who wish to improve sustainability and innovativeness in logistics and, consequently, business success. Knowledge from successful companies about which phases to go through in which sequence, which challenges that can be expected and who to include in the SLI process could imply that more companies focus on SLI.Originality/valueThis study addresses the lack of empirically-based research in logistics innovation and expands the concept to retailers.
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| 12. |
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| 13. |
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| 14. |
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| 15. |
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| 16. |
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| 17. |
- Björklund, Maria, 1973-, et al.
(författare)
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In search of sustainable logistics innovation
- 2015
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Ingår i: Proceedings of the 27th International NOFOMA conference, Molde, Norway. - : Nordic Logistics Research Network. - 9788279622079
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Konferensbidrag (refereegranskat)abstract
- PurposeThe development of more sustainable logistics services calls for innovative thinking. However, what innovative thinking and innovation imply, is seldom clearly expressed. The purpose of this paper is to increase the understanding and application of the innovation concept within logistics research with a focus on sustainability, by exploring the relation between sustainability and innovation within the fields of logistics.Design/methodology/approachThe study is based upon a literature review of sustainable logistics, sustainable innovation, logistics innovation and sustainable logistics innovation, furthermost in peer reviewed scientific journals. Pattern-matching is used to analyse and categorise the findings in the literature with regard to definitions applied, as well as research patterns and research gaps.FindingsWe suggest a definition of sustainable logistics innovation, to lay a foundation for common understanding. Three research patterns; type of innovation targeted, aspects that generate innovation and how to manage innovation are described. A number of research gaps that ought to be included in a future research agenda are suggested.Research limitations/implications (if applicable)An increased understanding of the innovation concept and common research patterns within this area, can constitute an important basis for researchers in order to positioning and clarify the innovativeness in their research. The research gaps identified can provide guidance for future research studies.Originality/valueFew studies have combined sustainability and innovation within logistics focusing on the practical application.
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| 18. |
- Björklund, Maria, 1973-, et al.
(författare)
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It’s not easy becoming green – a study on paradoxes in transport buyer-supplier dyads
- 2023
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Ingår i: Presented at the 35th NOFOMA annual conference: Logistics During Global Crises, Helsinki, Finland, June 14-16, 2023. - Linköping.
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Konferensbidrag (refereegranskat)abstract
- PurposeContradictory sustainability priorities and interests among supply chain actors can be challenging in the transition towards greener transportation. Several of these contradictions can be described as paradoxes, e.g., interests that are logical in themselves, but becomes irrational when perceived together. This study aims at increasing the understanding of paradoxes in transport buyers’ and suppliers’ strive towards greener transportation.Design/methodology/approachAn interview study targeting transport buyer-supplier dyads has been applied, followed by an analysis with a point of departure in the paradox theory.FindingsTensions related to performing, belonging, learning, and organizing paradoxes in the greening of transportation have been identified. The tensions arise both within individual companies and within dyads. An explanatory framework with four loci of tensions and related propositions are suggested.Research limitations/implicationsBy identifying examples through the lens of paradoxes in the particular setting, the study provides increased understanding to why the transition towards green transportation goes slow, despite involved actors’ high ambitions.Practical implicationsUnderstanding paradoxes is a necessary first step, before identifying ways to manage contradictions in the greening of transportation.Social implicationsThe study provides deep insights on the challenges regarding the greening of transportation, which is fundamental for a long-term sustainable society during global crises.Original/valueThis study is original as it applies paradox theory within the field of green transportation, and in particular as a lens in studying the interactions between different actors.
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| 19. |
- Björklund, Maria, 1973-, et al.
(författare)
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Sustainable logistics business cases
- 2017
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Ingår i: NOFOMA 2017: the 29th NOFOMA conference: ”Taking on grand challenges”. - : Nordic Logistics Research Network. - 9789177533375
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)
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| 20. |
- Björklund, Maria, et al.
(författare)
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The inclusion of environmental performance in transport contracts
- 2013
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Ingår i: Management of environmental quality. - : Emerald Group Publishing Limited. - 1477-7835 .- 1758-6119. ; 24:2, s. 214-227
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to investigate the inclusion of environmental performance in transport contracts, and to study whether differences in inclusion can be explained by managerial involvement.Design/methodology/approach – The study is based on a survey of shippers and logistics service providers in Sweden. Regression and cluster analysis were used to link managerial involvement to inclusion of environmental performance.Findings – Companies that include environmental performance in transport contracts do not necessarily consider how to measure the environmental performance and how to handle non-compliance. The most common performance metrics to include are CO2 emissions and energy use. A higher degree of managerial involvement is related to larger inclusion of environmental performance. Findings also indicate that transportation managers play a very central role for inclusion of environmental performance in contracts.Research limitations/implications – The paper offers a theoretical contribution to transport contract and performance management theory by expanding it to encompass environmental performance. The authors provide some descriptive and explanatory results in a Swedish context.Practical implications – The managerial contribution is to show practices and provide an understanding of the use of contracts for environmental performance, which in analogy with previous research can lead to environmental performance improvements.Originality/value – Few identified studies focus on regulating environmental performance in transport contracts.
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| 21. |
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| 22. |
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| 23. |
- Björklund, Maria, et al.
(författare)
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The purpose and focus of environmental performance measurement systems in logistics
- 2013
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Ingår i: International Journal of Productivity and Performance Management. - : Emerald Group Publishing Limited. - 1741-0401 .- 1758-6658. ; 62:3, s. 230-249
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Environmental performance measurement systems (EPMS) in supply chains are increasingly important. The aim of this paper is to investigate the purposes of having an EPMS in logistics and in what ways the purpose of an EPMS can influence its focus in the supply chain.Design/methodology/approach – The study is based on a survey of shippers and logistics service providers in Sweden. Exploratory factor analysis grouped the EPMS purposes. Regression analysis investigated the relation between EPMS purpose and supply chain focus.Findings – Those companies that had an EPMS had several purposes. The most common EPMS purpose was target setting. The seven purposes could be grouped into one external demand and one internal management factor. The most common focus was company-internal, and the least common was to have a downstream focus. Significant relationships were verified between EPMS purpose and supply chain focus; companies seem to design their EPMS mainly out of internal management purposes.Research limitations/implications – The study contributed to theory on performance measurement in logistics by expanding it to include environmental performance. The richest theoretical contribution is related to the descriptive first research question, which provided theoretical structures and empirical knowledge on EPMS, which to the best of our knowledge has not been published before. Logical, valid and reliable factors or scales for measuring the purpose of EPMS were provided. The conceptualized relation between EPMS purpose and focus is an additional theoretical contribution.Practical implications – Managers are provided with descriptions, structure and input to EPMS design. This paper has increased the understanding on EPMS design, related both to the own company's and other supply chain actors’ EPMS. It indicates the complex practices of having many purposes for the EPMS and offers explanation to why companies may be reluctant to expand EPMS beyond their company boundaries.Originality/value – Despite the increasing importance of environmental performance, few studies on EPMS are conducted. This study expands performance measurement knowledge by providing empirical evidence in a Swedish context.
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| 24. |
- Björklund, Maria, et al.
(författare)
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The shades of green in retail chains' logistics
- 2014. - 1
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Ingår i: Sustainable logistics. - : Emerald Group Publishing Limited. - 9781784410629 - 9781784410612 ; , s. 83-112
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Bokkapitel (refereegranskat)abstract
- PurposeThis study aims to illustrate how retail chains with a green image align sustainable logistics actions, logistics measurements and contracts with logistics service providers (LSPs), and to develop a classification model that allows for a description of the various shades of green within companies.Design/methodology/approachWe carried out a multiple case study of four retail chains with a green image operating in the Swedish market, collecting empirical data from the retail chains’ sustainability reports and home pages and conducting interviews with logistics, transportation and supply chain managers.FindingsBased on the literature, we developed a classification model for judging green image, green logistics actions, green measurements and green contracts. The model is used to illustrate the different shades of green found within the respective retail chains. A green image seems well-aligned with green logistics actions. However, there are more levels to judge, and the measurement systems are not sufficiently developed to track green logistics actions. Contract handling is more developed among retail chains than measurements, which is positive, as this is a way of ensuring that LSPs are involved. In our classification model, greenwashing can be judged in a more nuanced way, delving deeper under the surface.Research limitations/implicationsThe provided classification model adds to our knowledge and illustrates the alignment within companies’ sustainable logistics. The robustness of the model can be strengthened by applying it to a larger number of cases and by continually validating its content and evaluation criteria.Practical implicationsThe study’s main practical contribution is the classification model, which may potentially serve as a method for managers to easily judge the green alignment of a retail chain’s logistics.Originality/valueFew empirical studies capture how retail chains measure environmental logistics performance, and even fewer concern contracts stipulating the environmental demands placed on LSPs.
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| 25. |
- Björklund, Maria, 1973-, et al.
(författare)
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The shades of green in retail chains' logistics
- 2013
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Ingår i: The 25th International NOFOMA conference, Gothenburg, June 3-5, 2013. - : Nordic Logistics Research Network.
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Konferensbidrag (refereegranskat)abstract
- Purpose of this paper This paper aims at exploring how retail chains with a “green image” handle green logistics actions, green logistics measurements applied and what green aspects are included in their contracts with logistics service providers (LSPs).Design/methodology/approach An explorative multiple case study of three retail chains with a green image operating on the Swedish market is carried out. Empirical data is collected from the retail chains’ sustainability reports and home pages. Interviews with logistics managers are carried out.Findings Differences have been identified among the cases, which resulted in a classification model. Different shades of green were also found within the respective retail chains. The green image corresponds well to the green logistics actions. However there are more levels to judge; the measurement systems are not yet developed to follow up these actions. Contract handling is more developed than measurements among retail chains, which is positive as this is a way of ensuring that LSPs are involved. Greenwashing is more nuanced, going deeper under the surface.Research limitations/implications This explorative study is an attempt to spread light on how to describe green logistics in some Swedish retail chains.Practical implications The practical contribution is mainly related to the classification model, or a green logistics scorecard, that can be one way for managers to easily judge the “greenness” of supply chain partners.Originality/value Few empirical studies capture how retail chains measure environmental logistics performance and even fewer concern contracts stipulating the environmental demands placed on LSPs.
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| 26. |
- Björklund, Maria, et al.
(författare)
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The sustainable logistics innovation process : an exploratory study
- 2016
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Ingår i: NOFOMA 2016 - Proceedings Of The 28th Annual Nordic Logistics Research Network Conference. - Turku, Finland : Nordic Logistics Research Network. - 9789512965175 ; , s. 35-51
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Konferensbidrag (refereegranskat)abstract
- PurposeSustainability has become an important aspect for improving logistics, and the development ofmore sustainable logistics operations calls for innovative thinking. The purpose of this study isto explore how the sustainable logistics innovation (SLI) process is managed by some retailersand LSPs in order to suggest a framework for describing and analysing the SLI process.Design/methodology/approachLiterature on general, logistics and sustainable innovation processes is studied. A multiple-casestudy in five Swedish retailers and LSPs is conducted. With a pattern-matching approach, theSLI processes in the companies are analysed and a framework is suggested.FindingsA framework for the SLI process is suggested and its differences from general innovationprocesses are highlighted, such as the use of 3BL business cases. It shows the characteristics ofthe SLI process and which actors that are involved. The SLI process can vary largely and stillgenerate SLIs. However, managerial improvement potentials were found in several phases ofthe process.Research limitations/implicationsThis study addresses the lack of empirically based research in logistics innovation and expandsit to retailers. It expands our knowledge into SLI, where the framework can be applied tostructure and understand SLI processes, and to identify improvement potentials.Practical limitations/implicationsManagerial implications are found in the limited customer involvement in idea generation andthe often “secret” way of evaluating ideas. As the companies can be seen as forerunners in SLI,managers can get inspiration by studying how the process is managed.Originality/valueVery few studies are found in the area of sustainable logistics innovation.
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| 27. |
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| 28. |
- Björklund, Maria, 1973-, et al.
(författare)
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Who is driving towards sustainable transportation?
- 2019
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Ingår i: Paper presented at the National conference in transport research, Linköping Sweden, October 22-23, 2019. - : Linköping University.
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Konferensbidrag (refereegranskat)
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| 29. |
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| 30. |
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| 31. |
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| 32. |
- Forslund, Helena, 1964-, et al.
(författare)
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Behavioral aspects in performance management
- 2014
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Konferensbidrag (refereegranskat)abstract
- Purpose: The purpose of this paper is to explore the behavioral aspects that affect performance management in supply chains and categorise them into a coherent framework.Research Approach: A literature review and pretests resulted in a questionnaire with 41 behavioral aspects. 185 respondents – purchasing, sourcing, supply (chain) managers and logistics managers - were included in a Swedish mail survey. 79 usable responses were returned after one reminder, corresponding to a response rate of 43%. Exploratory factor analysis was conducted to reveal categorisation of the behavioral aspects.Findings and Originality: Large differences in mean scores between behavioral aspects indicate that performance management is most affected by aspects on the company and supplier level, and least on individual and customer level. Behavioural aspects can be categorised into a framework with valid and reliable factors on individual, company, supplier and customer level, that impact performance management to different degrees. This suggested framework makes a lot of sense in a supply chain context. Few studies explored behaviour in performance management in any detail. Furthermore, no study has been found that consider the behavioural effects from suppliers and customers on performance management.Research Impact: The theoretical contribution is to the knowledge of behavioral aspects that affect performance management in supply chains, which currently is a large knowledge gap. The factor analysis provided categories of behavior aspects, a need identified based on the different ways to categorise with lacking underpinning in literature. This study contributes to knowledge with regard to both these aspects.Practical Impact: Increased knowledge in human behavior has high managerial relevance; hence this study meets the needs of industry. Identifying behavioural aspects with large influence on performance management can support practitioners in the way behaviour is considered in the design and use ofperformance management. Insights from this paper can provide practical advantages in dealing with supply chain partners and gives managers some guidance how to manage performance between buyers and suppliers.
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| 33. |
- Forslund, Helena, 1964-, et al.
(författare)
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Challenges in closed loop supply chain for window glass
- 2021
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Ingår i: Proceedings from the 33th Nofoma conference. - : Nordic Logistics Research Network.
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Konferensbidrag (refereegranskat)abstract
- PurposeEven if glass is 100% recyclable, only 1% of window glass is currently handled in closedloop supply chains (CLSC) in Sweden, causing unnecessary environmental impact and indicating the existence of challenges. The purpose of this article is to increase the knowledge on challenges for applying closed loop supply chains (CLSC) for window glass.Design/methodology/approachBased upon a literature review, a first framework of challenges in different types of CLSC for window glass is developed. The challenges are complemented, elaborated and validated in two workshops with glass experts and construction stakeholders respectively, followed by interviews with experts on glass recycling.FindingsFour different types of CLSC are identified. Many window glass CLSC design challenges in material and information flows are identified; the lack of large-scale actors, lack of general and specific knowledge, lack of business models, uncertain product quality and lack of promotion for window glass CLSC. The literature focuses more on operations and control challenges, as compared to our empirical findings.Research limitations/implicationsThe developed framework structures and exemplifies challenges, which implies expanded CLSC knowledge in a specific setting. Both the model and the identified CLSC types are contributions to the CLSC literature. A research agenda is also presented.Practical limitations/implicationsPractitioners can learn from and mitigate the challenges. The research agenda indicates andassists in how. This can lead to a higher recycling rate of window glass.Originality/valueVery limited research on CLSC for the recycling of window glass is identified, thus the study demonstrates originality.
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| 34. |
- Forslund, Helena, 1964-, et al.
(författare)
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Challenges in extending sustainability across a transport supply chain
- 2022
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Ingår i: Supply chain management. - : Emerald Group Publishing Limited. - 1359-8546 .- 1758-6852. ; 27:7, s. 1-16
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Tidskriftsartikel (refereegranskat)abstract
- PurposeSustainability approaches across product supply chains are well-known, while similar knowledge on transport supply chains (TSC) is limited. The purpose of this paper is to explore sustainability approaches and managerial challenges in extending sustainability across a TSC.Design/methodology/approachThis paper presents a case study of a TSC with a shipper, a third-party logistics firm and a hauler. Each actor’s views on sustainability-related communication and relations with other TSC actors are analyzed through the lens of agency theory.FindingsEach dyad in the TSC reveals different, more or less collaboration-based approaches. Challenges are revealed, including the lack of shipper understanding for the TSC context and the use of immature contracts, which disincentivizes sustainability compliance. The multi-tier study object reveals the silencing of distant actors and the need for actors to take on mediating roles to bridge information asymmetries.Research limitations/implicationsCombining literature perspectives (relations, communication and agency theory) provides a deeper understanding of the approaches applied and identifies different challenges. The inclusion of agency theory reveals principal problems such as information asymmetries between agents and less-informed principals and suggests complementary labels of supply chain actors.Practical implicationsPractical contributions include the highlighting of managerial challenges, which can aid managers in extending sustainability across TCSs.Social implicationsThe case study method offers insights into collaboratively improving sustainability in supply chains (such as using contracts), thus having social and environmental implications.Originality/valueThe paper narrows knowledge gaps about managing sustainability among logistics service providers and analyzes data from multi-tier actors.
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| 35. |
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| 36. |
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| 37. |
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| 38. |
- Forslund, Helena, 1964-
(författare)
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ERP systems' capabilities for supply chain performance management
- 2010
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Ingår i: Industrial management & data systems. - : Emerald. - 0263-5577 .- 1758-5783. ; 110:3, s. 351-367
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The first purpose of this paper is to describe the demands from supply chain performance management (PM) on enterprise resource planning (ERP) systems. The second purpose is to evaluate the corresponding capabilities of common ERP systems.Design/methodology/approach – The first purpose is handled conceptually: by a literature review, a framework for the demand on ERP systems from supply chain PM is developed. The second purpose is handled with an empirical study, based on the framework. Respondents for 12 common ERP systems on the Swedish market are interviewed.Findings – A framework for the demand on ERP systems from supply chain PM is developed containing ten demands: a theoretical contribution. The studied ERP systems are found overall to have good supply chain PM capabilities, where the most supporting systems in this sense are Oracle and iScala.Research limitations/implications – The findings imply that future research on supply chain PM could focus less on ERP systems’ capabilities and more on how ERP systems are applied.Practical implications – The findings can give two types of input to companies purchasing or upgrading ERP systems; a “checklist” of demands from supply chain PM to consider and an evaluation of the corresponding capabilities for common ERP systems.Originality/value – Even though investments in ERP systems represent significant costs for companies, few studies in the area of ERP systems and supply chain PM are identified.
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| 39. |
- Forslund, Helena, 1964-
(författare)
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Exploring logistics performance management in supplier/retailer dyads
- 2014
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Ingår i: International Journal of Retail & Distribution Management. - : Emerald Group Publishing Limited. - 0959-0552 .- 1758-6690. ; 42:3, s. 205-218
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The first purpose of this study is to explore logistics performance management practices and lessons learned in some supplier/retailer dyads across retail industries. A second purpose is to suggest a continued research agenda for logistics performance management across retail industries.Design/methodology/approach – Case studies are conducted in four supplier/retailer dyads in different retailing industries in Sweden. The analysis is of a cross-case character and uses a pattern matching approach.Findings – Large differences in practices within and between dyads are found. Some problems were indicated: lack of trust; difficulties in developing a collaborative culture; difficulties in relating metrics to customer value and lacking IT support. A previously unknown obstacle, the internal collaboration with category management, was identified. A good example was found in an industry standard. State-of-the-art descriptions, international comparisons, exploring the interface with the stores and combating identified problems were found to be relevant topics for continued research.Research limitations/implications – The limitations are mainly related to the small number of cases, but since the purpose of this study is exploratory, this should be acceptable. The theoretical contribution is a first step in the expansion of knowledge on logistics performance management from manufacturing to retailing companies.Practical implications – The practical contribution includes insights in the shape of descriptions and lessons learned in different retail industries.Originality/value – No identified study has explored logistics performance management as a whole across retail industries with a dyadic approach.
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| 40. |
- Forslund, Helena, 1964-
(författare)
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Fem fallstudier om logistikutveckling genom mätsamverkan i handelsföretag
- 2014
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Rapport (populärvet., debatt m.m.)abstract
- Logistiken blir allt viktigare för handelsföretags konkurrenskraft. Genom att mäta och förbättra sina gemensamma logistikprestationer, t ex ledtid och servicegrad, kan handeln säkerställa sin logistikutveckling. I den här artikeln presenterar professor Helena Forslund fem spännande fallstudier från handeln där hon kartlägger företagens sätt att samarbeta kring, mäta och utveckla sin logistik. Hon lyfter upp hur man på olika sätt arbetar med logistikmätningar i sina försörjningskedjor, vilka goda lösningar för samverkan kring logistikmätningar som finns och vilka de stora hindren och utmaningarna är. Några vanliga hinder är brist på tillit och kunskap, svårigheter att samverka och bristande IT-stöd. Fallen visar exempel från olika branscher där logistiken har olika stor betydelse, något som även återspeglas i företagens logistikmognad, och förmåga att mäta och förbättra sin logistik. Den här studien är inte bara angelägen för handeln. Resultaten kan bidra till kunskapsutveckling i alla företag som är beroende av logistikutveckling – d v s alla företag.
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| 41. |
- Forslund, Helena, 1978-, et al.
(författare)
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Higher resistance to herbivory in introduced compared to native populations of a seaweed
- 2010
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Ingår i: Oecologia. - : Springer Science and Business Media LLC. - 0029-8549 .- 1432-1939. ; 164:3, s. 833-840
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Tidskriftsartikel (refereegranskat)abstract
- Non-indigenous species (NIS) are important components of global change, and in order to manage such species it is important to understand which factors affect their success. Interactions with enemies in the new range have been shown to be important for the outcome of introductions, but thus far most studies on NIS-enemy interactions have considered only specialist herbivores in terrestrial systems. Here we present the results from the first biogeographic study that compares herbivore resistance between populations in the native and new region of a non-indigenous seaweed. We show that low consumption of the non-indigenous seaweed by a generalist herbivore is caused by higher chemical defence levels and herbivore resistance in the new range-and not by the failure of the herbivore to recognise the non-indigenous seaweed as a suitable host. Since most seaweed-herbivore interactions are dominated by generalist herbivores, this pattern could be common in marine communities. Our results also reveal that traits used to predict the invasive potential of species, such as their resistance to enemies, can change during the invasion process, but not always in the way predicted by dominant theories.
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| 42. |
- Forslund, Helena, 1964-
(författare)
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Hur minskas kvalitetsbristkostnader?
- 1997
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Focusing on reduced quality deficiency costs (QDC) is one way of managing a quality project. Theory treats this in a simplified way. The aim of this study is to explain three ways to reduce QDC. The empirical part of the study is an extensive case study conducted in a printing company. Embedded units of analysis are two departments. Quantitative and qualitative data was collected during 2,5 years, mostly by participating observation. QDC showed a short-term variation.Activities of conformance, what is actually done to reduce QDC, showed no relationships with reduced QDC. Studied activities were appraisal routines, education and appraisal equipment. Handling of a problem solving process, how work is conducted, showed a clear relationship with reduced QDC. A complete PDCA-cycle leads to reduced QDC. Exogenic factors, factors not directly related to quality management, were found to affect the short-term variation. Heavy workload, few orders and continuous time reduced QDC.
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| 43. |
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| 44. |
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| 45. |
- Forslund, Helena, 1964-, et al.
(författare)
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In search of supplier flexibility performance measurement
- 2023
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Ingår i: International Journal of Productivity and Performance Management. - : Emerald Group Publishing Limited. - 1741-0401 .- 1758-6658. ; 72:3, s. 772-788
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The purpose of this study is to identify, characterize and assess supplier flexibility measurement practices in the order-to-delivery process. Design/methodology/approach The study involved a survey; participants were 224 purchasing managers at Swedish manufacturing companies that had more than 20 employees. Findings Scrutiny of the details of measurement practices revealed that most respondents actually do not specifically measure supplier flexibility. Instead they measure other measures like delivery reliability, conduct qualitative follow-ups, or cannot specify how supplier flexibility is measured. It was acknowledged that they measure different supplier flexibility aspects, and the applied measures were characterized, e.g. in terms of which flexibility dimension they represent. Research limitations/implications Conceptual clarifications and adaptations to measuring supplier flexibility in the order-to-delivery process are provided. The identified measures can be a contribution in further developing literature on flexibility performance measurement. Practical implications Purchasing, logistics and supply chain managers in search of supplier flexibility performance measurement can find ways to measure and an extended flexibility vocabulary. This has the potential to improve flexibility in the supply chain. Originality/value Even though flexibility is claimed as being an important competitive advantage, few empirical studies and operationalized measures exist, particularly in the order-to-delivery process.
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| 46. |
- Forslund, Helena, 1964-, et al.
(författare)
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Integrating the performance management process of on-time delivery with suppliers
- 2010
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Ingår i: International Journal of Logistics. - : Informa UK Limited. - 1367-5567 .- 1469-848X. ; 13:3, s. 225-241
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Tidskriftsartikel (refereegranskat)abstract
- This paper discusses the importance of integrating the performance management (PM) process of on-time delivery with suppliers and analyses the perceived degree of such integration. It describes how the PM process of on-time delivery is managed in manufacturing companies and compares the integration and management issues of on-time delivery between companies with high and low perceived on-time delivery performance. Analysis is based on a survey study of Swedish manufacturing companies in 10 industrial sectors. The focus is on on-time delivery from the respondents' most important supplier. The PM activities defining metrics, target setting, measurement and analysis are not highly integrated between customers and suppliers when measuring on-time delivery. This is especially true for measurement activity, which is the activity with most issues to manage and integrate. The PM issues most significantly related to high on-time delivery performance were automated data collection, registration and report generation.
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| 47. |
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| 48. |
- Forslund, Helena, 1964-
(författare)
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Logistics service performance contracts : design, contents and effects
- 2009
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Ingår i: International Journal of Physical Distribution & Logistics Management. - : Emerald Group Publishing Limited. - 0960-0035 .- 1758-664X. ; 39:22, s. 131-144
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to explore how the performance management (PM) process may be affected by the design and contents of logistics service performance (LSP) contracts between customer and supplier.Design/methodology/approach – A case study of four manufacturing companies' way of working with contracts towards their suppliers was conducted.Findings – Different design and contents of contracts, containing some patterns related to industry, company size and degree of formalization, were found. The PM process with contracts was split up into one setup and one execution sub‐process. Once the setup was made, all resources were focused on measuring, analysing and improving LSP. The changed management of the PM process may be one factor explaining the improved LSP all studied customer companies perceived.Research limitations/implications – An explorative approach with few cases limits the possibilities to generalize the results to analytical generalization.Practical implications – This paper has illustrated how companies can apply LSP contracts.Originality/value – Few empirical and especially case‐based studies of LSP contracts were found.
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| 49. |
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| 50. |
- Forslund, Helena, 1964-
(författare)
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Logistikutveckling genom mätsamverkan i handelns försörjningskedjor
- 2011
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Logistik är allt viktigare för handelsföretags konkurrenskraft. Ett sätt att säkerställa logistikutveckling i handelns försörjningskedjor är att fokusera på hur man mäter och förbättrar sina gemensamma logistikprestationer, såsom ledtid och servicegrad. Metoden har varit fallstudier av fem fall i olika branscher. Studien har haft tre frågeställningar.Hur arbetar man med logistikmätningar i handelns försörjningskedjor i Sverige? Detaljerade beskrivningar av detta ges från t ex dagligvaru-, hemtextil- och sportbranscherna. Stora skillnader mellan de undersökta företagen har konstaterats i studien. Det finns också stora skillnader i vilken grad företagen samverkar med varandra. Förslag till utveckling av varje studerat fall ges.Vilka goda lösningar för samverkan kring logistikmätningar har man hittat? Exempel är härledd mätlogik i hela försörjningskedjan, branschstandard för mätning, gemensamma mål och gemensamt arbetssätt. Detta kan andra handelsföretag inspireras av.Vilka hinder och utmaningar har man stött på? Ett stort antal hinder har påträffats, exempelvis brist på tillit, brist på kunskap, svårigheter att samverka med category-management-funktionen samt bristande IT-stöd för datafångst och rapportering. Kunskap om och förståelse för hinder bör vara en viktig del av att arbeta med prestationsmätningar som ska leda till logistikutveckling.Det är angeläget att dessa resultat sprids till branschen för att bidra till kunskapsutvecklingen i handelsnäringen. Åtta olika förslag till fortsatta studier presenteras avslutningsvis.
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