| 1. |
- Frandsen, Sanne, et al.
(författare)
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Introduction
- 2016
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Ingår i: Counter-Narratives and Organization. - 9781138929456 - 9781315681214 ; , s. 1-13
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Bokkapitel (refereegranskat)
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| 2. |
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| 3. |
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| 4. |
- Enrico, Fontana, et al.
(författare)
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Saving the World? How CSR Practitioners Live Their Calling by Constructing Different Types of Purpose in Three Occupational Stages
- 2023
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Ingår i: Journal of Business Ethics. - : Springer Science and Business Media LLC. - 0167-4544 .- 1573-0697. ; 185, s. 741-766
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Tidskriftsartikel (refereegranskat)abstract
- Much attention in the meaningful work literature has been devoted to calling as an orientation toward work characterized by a strong sense of purpose and a prosocial motivation beyond self-gain. Nonetheless, debate remains as to whether individuals change or maintain their calling, and especially whether they live their calling differently in different occupational stages. In this article, we respond to this conundrum through an analysis of the corporate social responsibility (CSR) occupation – substantiated by interviews with 57 CSR practitioners from Swedish international companies who are living their calling. We demonstrate that social/commercial tensions affect these CSR practitioners, fueled by a divide between their social aspirations and the commercial goals, and prompt them to respond in a way that impacts how they construct the purpose of their work. Subsequently, we induce three stages of the CSR occupation – early-, mid- and late-stage – and conceptualize three types of purpose in each stage – activistic, win-win and corporate purpose. By uncovering how and why CSR practitioners respond to social/commercial tensions and construct different types of purpose in each stage of the CSR occupation, we show that individuals can live the same calling in multiple ways. Hence, our article advances the meaningful work literature as well as studies of micro-CSR.
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| 5. |
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| 6. |
- Frandsen, Sanne, et al.
(författare)
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Behind the Stigma Shield : Frontline Employees’ Emotional Response to Organizational Event Stigma at Work and at Home
- 2022
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Ingår i: Journal of Management Studies. - : Wiley. - 0022-2380 .- 1467-6486. ; 59:8, s. 1987-2023
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Tidskriftsartikel (refereegranskat)abstract
- We investigate how frontline employees manage their emotional experiences of organizational event stigma as an implication of organizational wrongdoing. Our research is based on a longitudinal case study of Danske Bank, which was involved in a money laundering scandal of historical magnitude. We evoke Goffman’s epistemological understanding of stigma as arising in social interactions in all aspects of life. We analyse the emotionally straining spill-over effects of stigmatization at home, as event stigma blurs individuals’ work–home boundaries. Our study shows how frontline employees develop a ‘stigma shield’, that is, emotional detachment strategies used at work and at home to protect against the negative implications of event stigmatization and maintain their organizational pride and loyalty. Interestingly, we find that the stigma shield enables identity protection rather than identity restructuring in response to the identity threat posed by the scandal. We contribute to the literature on organizational event stigma and identity threat by offering a theoretical lens focusing on individual-level emotional responses to ‘felt’ stigmatization among frontline employees in an organization facing scandal.
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| 7. |
- Frandsen, Sanne, et al.
(författare)
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Ethical struggles: Living stories from the frontline of retail banking
- 2018
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Konferensbidrag (refereegranskat)abstract
- In the aftermath of the global financial crisis, the financial sector globally has become much more reg-ulated to ensure ’ethical’ conduct, yet we have still to understand how the banks has worked to ensure a more cultural shift towards ethical conduct. The purpose of our paper is to examine the cultural changes in three different retail banks, focusing specifically on ethical sales and advising among front-line personnel. Our research question is: how is the appropriate advisor discursively constructed by management and the advisors. Inspired by Bakhtin and Aristotle’s theoretical lenses on practical eth-ics, we bring forward a vocabulary for discussing the ’ethics’ of retail banking in the front line today as well as empirical evidence for the emergence of new plots, identities and cultures of ’good bank-ing’. We argue that our empirical material derived from the cases studies of three different Scandinavi-an banks contributes to an understanding of how ethics may become a governing principle of collec-tive organizational practices and culture in the post-crisis financial sector. Our main academic contri-bution concerns the identification of three key ethical resources and forces that are entangled into each other in an unfinalized and incomplete wholeness, mutually struggling with each other in bringing forward an ethical cultural conduct yet-to-be-achieved. The practical contribution consists in the em-pirical findings of different managerial approaches to growing ethical cultures among frontline per-sonnel. The managerial challenge remains within the ethical struggles involved in the becoming of ethical organizational cultures. As the world is indeterminate and incomplete, ethics remains an ongo-ing work and task compelling practitioners at all levels of the organization to take it on.
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| 8. |
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| 9. |
- Frandsen, Sanne, et al.
(författare)
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Faculty responses to business school branding : A discursive approach
- 2018
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Ingår i: European Journal of Marketing. - : Emerald Group Publishing. - 1758-7123 .- 0309-0566. ; 52:5-6, s. 1128-1153
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The branding of universities is increasingly recognized to present a different set of challenges than in corporate, for-profit sectors. The purpose of this paper is to investigate how faculty make sense of branding in the context of higher education, specifically considering branding initiatives in business schools. Design/methodology/approach The paper is based on qualitative interviews with faculty regarding their responses to organizational branding at four business schools. Discourse analysis was used to analyze the interview data. Findings The study reveals varied, fluid and reflexive faculty interpretations of organizational branding. Faculty interviewed in the study adopted a number of stances towards their schools' branding efforts. In particular, the study identifies three main faculty responses to branding: endorsement, ambivalence and cynicism. Originality/value The study contributes by highlighting the ambiguities and ambivalence generated by brand management initiatives in the higher education context, offering original insights into the multiple ways that faculty exploit, frame and resist attempts to brand their organizations. The authors conclude by discussing the implications of these findings for branding in university contexts.
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| 10. |
- Frandsen, Sanne, et al.
(författare)
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Faculty responses to business school branding : a discursive approach
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Ingår i: European Journal of Marketing. - 0309-0566.
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe branding of universities is increasingly recognized to present a different set of challenges than in corporate, for-profit sectors. The purpose of this paper is to investigate how faculty make sense of branding in the context of higher education, specifically considering branding initiatives in business schools.Design/methodology/approachThe paper is based on qualitative interviews with faculty regarding their responses to organizational branding at four business schools. Discourse analysis was used to analyze the interview data.FindingsThe study reveals varied, fluid and reflexive faculty interpretations of organizational branding. Faculty interviewed in the study adopted a number of stances towards their schools’ branding efforts. In particular, the study identifies three main faculty responses to branding: endorsement, ambivalence and cynicism.Originality/valueThe study contributes by highlighting the ambiguities and ambivalence generated by brand management initiatives in the higher education context, offering original insights into the multiple ways that faculty exploit, frame and resist attempts to brand their organizations. The authors conclude by discussing the implications of these findings for branding in university contexts.
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| 11. |
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| 12. |
- Frandsen, Sanne, et al.
(författare)
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How CSR Practitioners reformulate their calling through social-symbolic work practices over time
- 2021
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Konferensbidrag (refereegranskat)abstract
- Calling has gained importance in the career and organization scholarship as a key concept to better explain the meaningfulness of work from a humanistic perspective. On the contrary, much debate remains about the ways a calling–and the meaningfulness intertwined with it–can transform over time. To respond to this problem in the literature, we investigate the calling of corporate social responsibility (CSR), thereby offering an analysis of sixty-six interviews with fifty-seven CSR practitioners working in Swedish international companies. Our paper indicates that the social-commercial tensions affecting CSR practitioners, exacerbated by the schism between their social aspirations and the commercial goals embedded in their work, prompt them to engage with social-symbolic work practices that have a bearing on the meaningfulness they assign to their CSR calling over time. As a result, we theorize three predominant sources of meaningfulness that CSR practitioners ascribe to their CSR calling–activistic purpose, win-win purpose and corporate purpose–and outline that CSR practitioners continuously reconstruct them as they engage with social-symbolic work practices throughout their early, mid and late career stage. Our article sheds new light on the existence of discrepant sources of meaningfulness behind a calling, specifying that these sources change depending on career stages. In so doing, it contributes to the career and organization scholarship as well as the literature on the professionalization of CSR.
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| 13. |
- Frandsen, Sanne, et al.
(författare)
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Inside the Stigma Panzer: Organizational Members’ Emotional Work in Response to Organizational Event
- 2020
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- We investigate how organizational members manage their emotional experiences of organizational event stigma as an implication of organizational wrongdoing. Our research is based on a longitudinal case study of Best Bank, that has been involved in a money laundering scandal of historical magnitude. Our study of organizational members shows how their pride and organizational loyalty makes them develop a ‘stigma panzer’, i.e. a number of emotional responses when at work as well as at home, that serves to protect them against the negative implications of the event stigmatization. We show how the stigma panzer may benefit the individual employee facing the event stigma at work, while we question if this emotional stigma panzer at home is also beneficial for the organization. We conclude by calling for more stigma research to understand better the implications of emotions at work and at home for organizational stigma related to organizational wrongdoing.
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| 14. |
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| 15. |
- Frandsen, Sanne, et al.
(författare)
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Organizational Image
- 2017
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Ingår i: The International Encyclopedia of Organizational Communication. - : Wiley. - 9781118955567
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Bokkapitel (refereegranskat)abstract
- Organizational image is a contested concept in interdisciplinary research, drawing upon organizational communication, corporate communication, organization, marketing, and public relations studies. As such, organizational image is seen as the impression of an organization that exists among both external stakeholders as well as organizational members themselves as “construed external images” and “desired images.” This entry discusses the relationship between organizational image and organizational identity at both the collective and individual level, and outlines current debates around the linkages between image and “reality.” It concludes by highlighting current practices and problems of image management.
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| 16. |
- Frandsen, Sanne, et al.
(författare)
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Organizational resistance and autoethnography
- 2020
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Ingår i: The Routledge International Handbook of Organizational Autoethnography. - 9780367174729 - 9780429056987 ; , s. 252-268
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Bokkapitel (refereegranskat)abstract
- In this chapter, the authors shift between two overlapping positions, of both “being wrapped up in it” (Lieutenant Pelly’s vignettes) as well as “being outside of it” (Frandsen’s theoretical vignettes). They use storytelling vignettes of Duncan Pelly’s deployment to Korea as a Human Resource officer of the US army, which is supplemented with theoretical vignettes designed to guide the reader to understand the evocative components of the narrative in the context of broader theories of resistance in organization studies. The authors draw upon a number of different definitions of resistance to illustrate its nuanced and complex nature. The autoethnography thus does more than conveying abstract, theoretical knowledge, and brings to the fore the important embodied and emotional knowledge needed for a more nuanced understanding of resistance in organizations. C. Doloriert and S. Sambrook describe such autoethnographies as “problematized and politicized autoethnography moving beyond a world of harmonious social order into a political radical world where dissensus and power conflicts prevail”.
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| 17. |
- Frandsen, Sanne
(författare)
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Portraits of Call Centre Employees: Understanding control and identity work
- 2015
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Ingår i: Tamara Journal. - 1532-5555. ; 13:3, s. 5-19
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Tidskriftsartikel (refereegranskat)abstract
- This paper examines how employees respond to managements’ conflicting use of technocratic forms of control to ensure efficiency and socio-ideological control to produce an ‘on brand’ employee identity. The paper proposes a portrait-based form of ethnography as a way to illustrate both commonalities and differences in employees’ identity work and responses to managerial control within the call centre setting. The findings show that cynical distancing – and subtle enactment of the service brand – grows out of simultaneous embracing of and distancing from the contested work role. The study extends the concept of cynical distance as well as advances our understanding of how the tandem of socio-ideological and technocratic control may work through employees’ cynical distancing. Finally, the paper argues for more nuanced insights into the identity work of call centre employees to fully understand negative but also positive consequences of managerial control in this specific setting.
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| 18. |
- Frandsen, Sanne, et al.
(författare)
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Processes of non-identification: Business school brands and academic faculty
- 2021
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Ingår i: Scandinavian Journal of Management. - : Elsevier BV. - 0956-5221. ; 37:3
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Tidskriftsartikel (refereegranskat)abstract
- This paper examines the internal implications of branding within higher education, a specific context which is dominated by the co-existence of strong professional logics and identity structures. We focus on how and whether academic faculty identify with the branding practices undertaken by their respective institution. The paper proposes a communicative perspective on brand identification to understand how academic faculty relate to and make sense of the brand. The findings, from responses of 65 faculty members at five business schools, indicate widespread indifference and non-identification with brand messages. Specifically, we identify four types of disconnects between faculty members and branding practices of their respective schools, namely ambiguity, emptiness, misalignment, and irrelevance. The evidence of these disconnects, we argue, suggests that the faculty members refrain from relating the brand to their own identities. Although individuals relate to discourses around the brand, these are often not internalized and do not thereby impact on their individual identity. Rather than navigating between identity tensions, they eschew identification altogether. We contribute to research on how branding works inside contemporary organizations – including higher education - through questioning the role of identity in branding processes seen as the management of meaning.
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| 19. |
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| 20. |
- Frandsen, Sanne
(författare)
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The silver bullet of branding: Fantasies and practices of organizational identity work in organizational identity change process.
- 2017
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Ingår i: Scandinavian Journal of Management. - : Elsevier BV. - 0956-5221. ; 33:4, s. 222-234
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Tidskriftsartikel (refereegranskat)abstract
- This paper studies the role and function of corporate branding in organizational identity change, contributing to the increased scholarly interest in the organizing effects of branding, particularly corporate branding. Based on an ethnographic case study of corporate brand planning and implementation at a European telecommunications corporation, MGP, this paper demonstrates how corporate branding logic functions as a management fantasy that settles the tensions of planned organizational identity change. The findings illuminate the important implications of corporate branding logic for the professionalized practices of organizational identity work, with branding fantasized as a “silver bullet” by the organizational branders while in practice emerging as a self-defeating prophesy.
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| 21. |
- Frandsen, Sanne, et al.
(författare)
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Who is responsible—and for what? An antenarrative perspective on organizational members’ crisis sensemaking of responsibility during a corporate scandal
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Ingår i: Human Relations. - 0018-7267.
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Tidskriftsartikel (refereegranskat)abstract
- We investigate organizational members’ crisis sensemaking and construction ofresponsibility at the peak of a corporate scandal. We focus on those organizationalmembers, who are not directly involved in the scandal but are still affected by it, as theyare questioned about their collective and moral responsibility for being members of anorganization that has engaged in wrongdoing. Our study is based on interviews with andobservations of frontline employees and their managers at Danske Bank, a bank involvedin a money laundering scandal of historical magnitude. We propose an antenarrativecrisis sensemaking framework that enables us to contribute to the literature on crisissensemaking in two significant ways. First, we advance existing knowledge on crisissensemaking by focusing on the less visible, unfinished, fragmented, and polyphonicsensemaking of organizational members during a corporate scandal. Second, wedemonstrate that organizational members at the peak of a scandal place responsibilityin different timespaces as they construct others’ and their own responsibility bothretrospectively and prospectively.
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| 22. |
- Frandsen, Sanne, et al.
(författare)
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Working with pride in the shadow of shame : Emotional dissonance and identity work during a corporate scandal
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Ingår i: Human Relations. - 0018-7267.
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Tidskriftsartikel (refereegranskat)abstract
- The relationship between emotions and identity work is well established, yet the dynamic between emotional dissonance and identity work remains under-researched in organizational studies. We explore this relationship in the context of organizational scandal, examining the required and experienced emotions of organizational members when ‘working in the shadow of shame’. Drawing on an in-depth ethnographic study of Danske Bank collected at the peak of its money-laundering scandal, the article makes two contributions to the emerging interest in the intertwined nature of emotions and identity in organizations. First, we challenge the literature on emotional dissonance by demonstrating that employees do not attempt to resolve or reduce their emotional dissonance, but instead sustain it. Second, we advance the literature on identity work by showing how emotional dissonance can be understood as a trigger and resource for strategic and preferred identity work to maintain a positive social identity and self-identity.
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| 23. |
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| 24. |
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| 25. |
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| 26. |
- Kärreman, Dan, et al.
(författare)
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Identity, Image and Brand
- 2020
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Ingår i: The Oxford Handbook of Identities in Organizations. - 9780198827115
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Bokkapitel (refereegranskat)abstract
- This chapter highlights how organizational images and efforts to manage those images through branding influence the identities of individuals within organizations. The authors discuss the ways in which individuals’ identity projects are regulated, challenged, or supported by images and brands. They argue that identity is a particularly important concept for understanding organizing in today’s ‘brand society’, with individuals’ identities intertwined with corporate efforts of branding. Managing distinct and attractive images at both the collective and individual levels means that less prestigious, even stigmatized images may be important identity threats that impact individuals’ processes of identity work. The authors examine how previous literature has theorized the interplay between individual identity, image, and branding, arguing that the implications of branding for individuals’ construction of identity in organizations must be assessed critically.
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| 27. |
- Morsing, Mette, et al.
(författare)
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Saint organizations: Too good to be true? Identity tensions of positive deviance for members.
- 2018
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In this paper, we develop a conceptual model that demonstrates how positive deviance can produce dysfunctional effects in organizations. Our research objective is to extend the traditional understanding and vocabulary of organizational negative deviance to include the opposite deviant side of “normality”, namely positive deviance in the form of saint organizations whose deviance is a positive over-conformity to moral norms. Saint organizations acquire their saint status as they are exposed to a high public visibility that includes an extra-ordinary virtuous valence and a dedicated emphasis on contributing to the social betterment of the planet and its peoples. Whereas prior research has focused on how such public positive admiration strengthens organizational member identification, we offer a conceptualization that shows how the public’s large-scale admiration of an organization’s moral over-conformity may instead lead to identity tensions, when members become addicted to the public admiration of the organizational moral identity. We refer to this phenomenon as saint junkies, where members over-identify with the organizational moral identity attributed by the public to their workplace. We provide a heuristic model that explains the process from positive deviance to saint junkies that results in five identity tensions for members: onstage burnout, sense of fakeness, risk of hubris, moral drift, and exaggerated ego-defenses. We conclude by suggesting venues for future empirical and theoretical studies of saint organizations and their implications for organizational members.
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| 28. |
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| 29. |
- Singh, Nina, et al.
(författare)
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Camouflaging as identity work : A study of how professionals position themselves in the intersection of professional work and sales work
- 2022
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Ingår i: Communication and Language at work. - 2245-5744. ; 8:1
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Tidskriftsartikel (refereegranskat)abstract
- This paper examines how professionals position themselves and negotiate their identity in the intersection of professional work and sales work in the context of two professional service firms. We propose the concept of camouflaging as identity work to illustrate how professionals (re)construct their identity and position themselves as professionals by integrating and blurring the lines between the various discourses of professionalism and sales in a way that makes sales work appear as a natural part of their professional work and identity. We identify four ways in which professionals position themselves in relation to sales work, namely, as relationship builders, trustworthy partners, problem solvers and helpers. The present paper contributes to 1) the literature on professional identity by emphasizing the importance of work for professional identity construction, 2) previous studies of identity tensions by illustrating camouflaging as a way to navigate and negotiate various discourses and 3) the literature on identity work by showing how a variety of available social identities propels identity work in unexpected ways.
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| 30. |
- Svane, Marita Susanna, et al.
(författare)
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Formal Ethics, Content Ethics and Relational Ethics : Three Approaches to Constructing Ethical Sales Cultures and Identities in Retail Banking
- 2024
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Ingår i: Journal of Business Ethics. - : Springer Science and Business Media LLC. - 0167-4544 .- 1573-0697. ; 189:2, s. 269-286
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Tidskriftsartikel (refereegranskat)abstract
- Following the global financial crisis, banks have become more regulated to advance ethical sales cultures throughout the sector. Based on case studies of three retail banks, we find that they construct the ‘appropriate advisor’ in different ways. Inspired by Bakhtin’s work on ethics, we propose a vocabulary of relational ethics centered on the ‘answerable self.’ We argue that this vocabulary is apt for studying and discussing how organizations advance ethical sales cultures in ways that instead of encouraging value congruence and alignment allow for ethical openness. In such cultures, employees—as moral agents—are morally questioning, critically self-reflexive, and answerable for their own actions toward others in their social relationships. Our paper makes three theoretical contributions, namely, problematizing the idea of cultural alignment and value congruence, demonstrating that identity regulation can both comprise and support the ‘answerable self,’ and advancing our understanding of the interdependence of ethical openness and ethical closure in fostering ethical sales cultures.
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