| 1. |
- Besma, Glaa, et al.
(författare)
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Identifying gaps and overlaps of intermediary support during the adoption of renewable energy technology in Sweden - A conceptual framework
- 2020
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Ingår i: Journal of Cleaner Production. - : Elsevier BV. - 0959-6526 .- 1879-1786. ; 261
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Tidskriftsartikel (refereegranskat)abstract
- This paper provides new understanding on how intermediary actors support the adoption of renewable electricity technology. While intermediaries complement each other in different phases of the process, there are also gaps and overlaps in the support that they provide. Results indicate that there is a great need of improving the communication among intermediaries and of a higher level of coordination among the tasks performed. Fostering the widespread adoption of renewable energy technologies is one of the most important drivers to limit the irreversible consequences of global warming that the world is facing today. However, the process of adopting such innovations is often complex and challenging. Previous studies have recognized the crucial role of intermediaries in facilitating the adoption process. Yet, little is known about how different intermediaries support the various adoption process phases, which intermediary type does what, and whether there are support gaps or overlaps among them. The authors of this paper contribute to previous research on innovation adoption and innovation intermediaries based upon research on the adoption context of renewable energy technologies in Sweden. They gathered secondary data and semi-structured interviews with nineteen intermediaries who support the adoption process of renewable energy technologies. The finding of this paper has implications on policy design, with regard, to how intermediaries can better perform in a technology diffusion context and to how intermediaries can be coordinated to provide better services during the different phases of the adoption process.
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| 2. |
- Flaig, Alexander, 1990-
(författare)
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Market-Shaping as Meta-Strategy : A Strategy of Strategies
- 2023
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Markets are increasingly perceived as malleable systems constituted by actors that endogenously generate and shape the market. This view extends the traditional market view beyond the buyer-seller dyad and encompasses both directly market-related actors such as companies, suppliers, and buyers but also nonmarket actors such as regulators, lobbyists, journalists, activists, and the wider public. This alternative view has led to the emergence of market-shaping strategies, which refer to a focal company’s deliberate efforts to alter market characteristics, such as price levels or nonmarket elements, such as regulations, in its favor. Most descriptions of market-shaping strategies suggest that they influence both the market and nonmarket environments synergistically, and thus resemble the concept of an integrated strategy. However, given the systemic nature of markets, a company shaping a market may need to combine intended actions aimed at realizing the focal company’s market-shaping vision and emergent actions as response to emerging system dynamics. This implies that a market-shaping strategy may be constituted by different strategies with different but synergistic goals unified by the overarching goal of realizing the focal company’s market-shaping goal. In other words, a market-shaping strategy may be a strategy of strategies – a meta-strategy. Moreover, previous research has indicated the significant potential of market-shaping strategies to improve the financial performance of companies as well as the overall market performance by increasing market size, market growth and value creation. However, despite this potential, the notion of market-shaping strategies has remained conceptually and empirically underdeveloped. This dissertation seeks to improve our understanding of market-shaping strategies by analyzing the constituent dimensions of market-shaping strategies and by presenting new empirical insights into how such strategies are employed. Hereby, two papers synthesize extant literature on market-shaping to analyze and conceptualize the underlying process of market-shaping strategies as well as a typology of distinct market-shaping strategies. The other two papers provide new empirical evidence concerning the employment of market-shaping strategies by investigating the influence of market-shaping roles and capabilities on the market-shaping efforts of a focal company. Drawing on the findings in the appended papers, this dissertation examines market-shaping strategies from the perspective of a market, nonmarket, integrated, and meta-strategy to reduce the concept’s theoretical and conceptual ambiguity and enhance our conceptual and empirical knowledge of how market-shaping strategies are construed and employed. This dissertation proposes market-shaping to be a meta-strategy of different integrated strategies focused on shaping both the market and nonmarket environment, while mitigating system dynamics and pursuing the overarching goal of shaping a market. This meta-strategic perspective provides a more nuanced and structured approach to understanding market-shaping strategies, reducing ambiguity, and emphasizing the interrelations between different environments and strategies. Through this structured approach, the interrelations between the different environments and strategies are emphasized, rendering dynamics and synergies between the two more comprehensible and highlighting the necessity for systemic strategies. Thereby, this dissertation contributes to the literature on market shaping by providing a more detailed understanding of the nature and dimensions of market-shaping strategies, and how such strategies are employed by companies in practice. Through this effort, several theoretical and managerial implications are proposed as well as policy implications suggested that indicate a potential dark side of market-shaping strategies.
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| 3. |
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| 4. |
- Glaa, Besma, 1978-
(författare)
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Contribution à la conception et l'optimisation d'un système d'aide à la gestion des urgences
- 2009
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- La prise en charge des urgences est l'une des missions principales des établissements de santé. Ces derniers, au travers de la structure d'urgence, ont du depuis les années 90, répondre à une demande exponentielle de soins non programmés, ce qui a posé le problème du dimensionnement de la structure et de ses moyens. Cette situation a provoqué des problèmes organisationels énormes. Face à cette situation, les décideurs hospitaliers manquent d'outils qui sont indispensables pour redimensionner les ressources humaines et matérielles et pour planifier la prise en charge des urgences. En réponse à ces besoins, cette thèse propose une démarche d'aide à la gestion des systèmes de prise en charge des urgences. Cette démarche aborde trois principaux problèmes. Dans un premier temps, nous nous focalisons sur la modélisation des processus de prise en charge des urgences et ses principales filières. Cette modélisation, couplée à la simulation de flux, nous permettra d'analyser le fonctionnement de la structure et de déterminer les paramètres influents la prise en charge des urgences. Nous nous intéressons, dans un second temps, à l'affectation des personnels infirmiers en tenant compte de leur profil de compétence à l'aide de la programmation linéaire. Enfin, nous étudierons le problème de prise en charge des urgences vitales intrahospitalières. A l'aide d'une modélisation réunie avec une simulation, nous procédons à une démarche de conception et d'évaluation de la chaine de survie intrahospitalière. Nous abordons, dans cette dernière étape, la question de d'affectation de l'équipe mobile de réanimation d'urgence ainsi que …
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| 5. |
- Glaa, Besma, et al.
(författare)
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From free to fee : changing the revenue model for individual services
- 2017
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Ingår i: Proceeding of the Spring Servitization Conference. - Birmingham, UK : Aston university. - 9781854494184 ; , s. 172-181
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Konferensbidrag (refereegranskat)abstract
- Purpose: Industrial services have traditionally been provided for free to support product sales. Nowadays, many manufacturers have built a profitable service business while others are struggling to improve their service profitability. Overall, most research focus on service infusion in the value proposition or servitization of the organization. Far less attention has been given to how firms start to charge for free services. The purpose of this research is to increase understanding of how manufacturers change the revenue model for individual services from free to fee. Design/Methodology/Approach: The research was performed as a two-stage research project involving a multiple case study followed by an action research project. First, a multiple case study was performed in eight firms. Data was collected through interviews and workshops with the participating firms. Second, an action research study was performed with a manufacturer working with changing the revenue model for individual services from free to fee. Findings: The current study identified a process with three stages for shifting from service for free to service for fee. The first step is turning the service from a cost center to a profit center. The second step is to create service scenarios for a service business. The third step is to implement specific strategies to break free from free service. The present research identified three specific service scenarios and four strategies to break free from free service. Originality/Value: The change of business model has been an essential step in most models for service infusion and for the transition from service for free to service for fee. The present study expands on the process on a detailed level followed by manufacturers to turn individual services from free to service for fee.
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| 6. |
- Glaa, Besma, 1978-, et al.
(författare)
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Modeling the emergency path handling and emergency department simulation
- 2006
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Ingår i: 2006 IEEE International Conference on Systems, Man and Cybernetics. - : IEEE conference proceedings. - 1424400996 ; , s. 4585-4590
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Konferensbidrag (refereegranskat)abstract
- The emergency department in a hospital, as its name implies, is a facility to be utilized by those who require emergency medical care. This paper introduces the longitudinal organization of the patient handling called "emergency path" and it discusses the application of the company modelling methods especially the GRAI methodology in the emergency department. The goal is to optimize these paths and to improve the quality of the patient handling while mastering the costs. The development of this model was based on the ED and three geriatrics, neurology and traumatology services. Simulation was used in this paper to assess the effects of some changes at the ED of the Medical Center of Valenciennes in France. Our survey is integrated into the regional project whose theme are the emergency paths that have just been created at the ED of Valenciennes Hospital center and will contribute to the ED service project achievement.
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| 7. |
- Glaa, Besma, 1978-, et al.
(författare)
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Outsourcing and Off-shoring Healthcare Services: A way to cut the costs and improve quality
- 2014
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Ingår i: 2014 INTERNATIONAL CONFERENCE ON ADVANCED LOGISTICS and TRANSPORT (ICALT 2014). - : Institute of Electrical and Electronics Engineers (IEEE). - 9781479948390 ; , s. 189-194
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Konferensbidrag (refereegranskat)abstract
- Cutting the costs of healthcare services and improving the quality of care are the major goals of every healthcare system around the world. With the acceleration of globalization, healthcare services were not immune from these forces and were impacted by the explosion of healthcare outsourcing and off-shoring. In this paper, we will try to explore outsourcing and off-shoring healthcare services as a way of cutting costs and improving quality of care and we will analyze the cost effectiveness of healthcare intervention and compare its values between home country and outsourcing countries.
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| 8. |
- Glaa, Besma, et al.
(författare)
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Service teams and understanding of customer value creation
- 2019
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Ingår i: Service Innovation for Sustainable Business. - Singapore : World Scientific. - 9789813273382 - 9789813273375 ; , s. 117-133
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The following sections are included: Introduction Service Innovation as a Change in the Customer Value Creation Process What is a Service Team? Different Configurations of Service Teams Service Teams and Their Understanding of Customer Value Creation Conclusion References
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| 9. |
- Glaa, Besma, 1978-, et al.
(författare)
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Understanding deviance in a world of standards
- 2020
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Ingår i: Understanding Deviance in a World of Standards. - Oxford : Oxford University Press. - 9780198833888
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Samlingsverk (redaktörskap) (refereegranskat)abstract
- Standards have become widespread regulatory tools that are set to promote global trade, innovation, efficiency, and quality. They contribute significantly to the creation of safe, reliable, and high quality services and technologies to ensure human health, environmental protection, or information security. Yet intentional deviations from standards by organizations are often reported in many sectors, which can either contribute to or challenge the measures of safety and quality they are designed to safeguard.Why then, despite all potential consequences, do organizations choose to deviate from standards in one way or another? This book uses structuration theory - covering aspects of both structure and agency - to explore the organizational conditions and contradictions under which different types of deviance occur. It provides empirical explanations for deviance in organizations that go beyond an understanding of individual misbehaviour where mainly a single person is held responsible. Case studies of software-developing organizations illustrate insightful generalizations on standards as a mechanism of sensemaking, resource allocation, and sanctioning, and provide ground to re-think corporate responsibility when deviating from standards in the 'audit society'.
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| 10. |
- Taghipour, Atour, et al.
(författare)
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Network coordination with minimum risk of information sharing
- 2014
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Ingår i: 2014 International Conference on Advanced Logistics and Transport, ICALT 2014. - : Institute of Electrical and Electronics Engineers (IEEE). - 9781479948390 ; , s. 184-188
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Konferensbidrag (refereegranskat)abstract
- This paper presents a general approach to coordinate a divergent supply network with one supplier and some manufacturers. Our objective is to show that network coordination can be achieved without sharing the strategic information which can be considered as a risk for independent organizations. © 2014 IEEE.
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| 11. |
- Valtakoski, Aku, 1976-, et al.
(författare)
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Beyond templates : methodological reporting practices and their impact in qualitative service research
- 2024
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Ingår i: Journal of Service Management. - : Emerald Group Publishing Limited. - 1757-5818 .- 1757-5826. ; 35:6, s. 66-108
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe study aims to promote the use of qualitative methods in service research by investigating how these methods are reported in service journals, how the level of reporting has evolved and whether methodological reporting influences the downloads or citations received by qualitative articles.Design/methodology/approachMethodological reporting practices were identified through content analysis of 318 qualitative articles published in three major service research journals and comparison with prior methodological literature. Regression analysis was used to test how the level of methodological reporting influences article downloads and citations.FindingsThe study identifies 29 reporting practices related to 9 key methodological reporting areas. The overall level of methodological reporting in published qualitative articles has increased over time. While differences in the level of reporting between service journals persist, they are narrowing. The level of methodological reporting did not influence downloads or citations of qualitative articles.Research limitations/implicationsService scholars using qualitative methods should pay attention to methodological reporting as it can improve the chances of being published. Factors such as theoretical contributions are likely to have a greater influence on article impact than methodological reporting.Originality/valueNo prior study has explored methodological reporting practices across different qualitative methodologies or how reporting influences article impact. For authors, reviewers and editors, the study provides an inventory of reporting practices relevant for evaluating qualitative articles, which should lower barriers for qualitative methods in service research by providing practical guidelines on what to focus on when reporting and assessing qualitative research.
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| 12. |
- Valtakoski, Aku, et al.
(författare)
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Beyond templates: methodological reporting practices and their impact in qualitative service research
- 2024
-
Ingår i: Journal of Service Management. - : EMERALD GROUP PUBLISHING LTD. - 1757-5818 .- 1757-5826. ; 35:6, s. 66-108
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Tidskriftsartikel (refereegranskat)abstract
- PurposeThe study aims to promote the use of qualitative methods in service research by investigating how these methods are reported in service journals, how the level of reporting has evolved and whether methodological reporting influences the downloads or citations received by qualitative articles.Design/methodology/approachMethodological reporting practices were identified through content analysis of 318 qualitative articles published in three major service research journals and comparison with prior methodological literature. Regression analysis was used to test how the level of methodological reporting influences article downloads and citations.FindingsThe study identifies 29 reporting practices related to 9 key methodological reporting areas. The overall level of methodological reporting in published qualitative articles has increased over time. While differences in the level of reporting between service journals persist, they are narrowing. The level of methodological reporting did not influence downloads or citations of qualitative articles.Research limitations/implicationsService scholars using qualitative methods should pay attention to methodological reporting as it can improve the chances of being published. Factors such as theoretical contributions are likely to have a greater influence on article impact than methodological reporting.Originality/valueNo prior study has explored methodological reporting practices across different qualitative methodologies or how reporting influences article impact. For authors, reviewers and editors, the study provides an inventory of reporting practices relevant for evaluating qualitative articles, which should lower barriers for qualitative methods in service research by providing practical guidelines on what to focus on when reporting and assessing qualitative research.
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