| 1. |
- Garcia, Fredrik, 1986-
(författare)
-
Lokal demokrati på distans : vem tar ordet när fullmäktige blir digitala?
- 2022
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This licentiate thesis studies the differences between analogue and digital council meetings in how they are organized and how speaking times are distributed between men and women, and hard and soft issues. The study is based on Swedish municipal council meetings, which share similar features with national parliamentary meetings and seek legitimacy through meetings and debate. Perspectives on meeting sites and components are combined with a time perspective on parliamentary activity, where women's representation and formal meeting procedures are set in focus. By studying video recordings of six council meetings in three municipalities, time is used to measure components of three analogue and three digital meetings. Measures of relative speaking time or speech duration are constructed and applied to meeting structure and how women and men spend their speaking time. Findings indicate that the roles of meeting secretaries and chairmen changed when faced with new digital challenges. The meeting formality decreased in the digital meetings, which is in line with previous research. Women generally accounted for a smaller proportion of speaking time in relation to their numerical representation. They spent more of their speaking time debating soft issues, such as social care, while men spent more of their speaking time debating hard issues, such as economy and infrastructure. The findings are in line with previous research on the policy areas with which women and men most engage. In the digital meetings, differences between men and women where still observed, but less noticeable. This could be interpreted as the digital format having potential benefits for women's representation in certain circumstances. The findings have implications for the understanding on how digital parliamentary meetings strive to create legitimacy. However, more research is needed to be able to generalize beyond the specific context of this study and to understand the mechanisms that can explain differences between men's and women's speaking time. The contribution of the thesis lies primarily in the development of a new method for measuring speaking time which, in relation to previous research, presents greater robustness from a reliability and validity perspective.
|
|
| 2. |
- Gustafsson, Mariana S., 1978-
(författare)
-
Constructing security : reflections on the margins of a case study of the use of electronic identification in ICT platforms in schools
- 2014
-
Ingår i: Privacy and Identity Management for Emerging Services and Technologies. - Berlin, Heidelberg : Springer. - 9783642551369 ; , s. 224-236
-
Bokkapitel (refereegranskat)abstract
- This paper addresses how people construct meanings regarding “the concept of security”, based upon the descriptions collected from participants in a case study of the use of electronic identification in ICT platforms in schools. The aim of the paper is to reflect on the concept of security by identifying and analyzing how people build their own understanding of security when using ICT platforms in schools. The analysis identifies three ontological instances of security: security as an ideal state of affairs, security as a value and information security. The analysis also clarifies the difference between the objective and subjective nature of security, as well as the differences between factual and perceived information security. As a result, I raise several research questions concerning “security”, and identify common assumptions with regard to constructing the concept of security.
|
|
| 3. |
- Gustafsson, Mariana S., 1978-, et al.
(författare)
-
DigidelCenter i Motala : Lärdomar för ökad digital kompetens
- 2019
-
Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Digital delaktighet är en demokratisk rättighet. Därför är digitalt utanförskap ett demokratiskt problem när allt fler offentliga tjänster hanteras i digitala kanaler med allt från bankärenden till skolfrågor, bussturlistor och kommunal information. I FN:s Agenda 2030 för hållbar utveckling, som ligger till grund för en del av forskningen som presenteras i denna rapport, talas det om att ingen ska lämnas efter eller utanför – alla ska med. Vi tar denna uppmaning från global policy som ett riktmärke för studier av lokal praktik.I rapporten presenteras kommunens och bibliotekens roll i vår digitala omvärld. På biblioteket stöttar medarbetarna medborgarna med både informationsinhämtning och att lära sig att använda digital teknik. Biblioteksmedarbetarna arbetar också med yttrandefrihet, medie- och informationskunskap och hållbar utveckling. Vi beskriver arbetet på bibliotek för att kunna tillmötesgå såväl politiska förväntningar och lokala realiteter, som vilka kompetenser personalen behöver och hur arbetet kan organiseras. Ett syfte har även varit att sprida erfarenheter av de arbetssätt för digital delaktighet som utvecklas på DigidelCenter i Motala, till i första hand politiker och tjänstemän i Sverige. Karaktären på studierna har varit aktionsforskning där design och resultat kontinuerligt diskuteras med intresserade aktörer i kommunen och på bibliotek i samverkan, i Östergötland.I rapporten beskriver och analyserar vi arbetet på DigidelCenter i Motala kommun som en demokratisk arena. Motalas arbete har i flera sammanhang lyfts fram som en framgångsrik modell för att stödja digital inkludering, bland annat av digitaliseringsministern Peter Eriksson vid hans besök våren 2018. Det framhölls även när regeringen lanserade en satsning på flera DigidelCenter runt om i Sverige och sköt till medel för arbetet (Regeringen Pressmeddelande, 2018). Därför står arbetet på Motala bibliotek i fokus här.En utmaning här är svårigheterna att mäta digital kompetens, men även hur den kan studeras och beforskas. I policydokument finns många olika perspektiv som pendlar mellan uppfattningar om enskilda personers kompetens att vara aktiva medborgare (EU:s styrdokument/ EU, 2017?), till krav på tjänstemän och medarbetares digitala kompetens att kunna förklara för andra, visa och leda (OECD, 2017). I båda fallen handlar det om vad som händer i möten med digital teknik.Vi presenterar resultat från aktiviteter med besökare och deltagare i DigidelCenters verksamhet i form av observationer, en enkätstudie, och intervjuer med bibliotekspersonal och kommunala politiker. Dessa olika sammanhang visar på vad vi måste förstå för att tala om digital delaktighet i det offentliga, det vill säga det vi har för avsikt att studera inom forskargruppen DINO.Resultaten indikerar att arbetet med digital inkludering behöver fortsätta, samt att det handlar om mer än tillgång till teknik - kompetens är också viktigt. Resultaten från DigidelCenter i Motala visar även att personal som i sin tjänst möter människor med digitala frågor behöver både pedagogisk kompetens och kännedom om samhällets logik kring var olika e-tjänster ”hör hemma”. Dessa resultat kommer att bidra till att utveckla stöd för dem som arbetar med digital kompetens och inkludering.
|
|
| 4. |
- Gustafsson, Mariana S., 1978-
(författare)
-
Digitalization and the Challenge of Engagement in New Forms of Governance : A case study on adoption and implementation of the Regional Digital Agenda for Östergötland, Sweden
- 2015
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This paper presents a case study on the adoption and implementation of a digital agenda in the Region of Östergötland, in Sweden. I aim to describe and analyze the collaborative policy network around the agenda and the challenges of engagement of key regional and local actors with it. The underlying research question for this inquiry is how can I understand better the difficulties of engaging key local and regional actors in collaborative policy networks on digitalization policies and their implementation, in conditions when administrations and politics are compelled to reform. The study analyses the type of governance network and the difficulties of engaging the different local and regional actors in a multilevel, cross-jurisdictional collaboration. The findings present and discuss challenges such as changing roles, appraisal of utility of digitalization and new collaboration that it involves, ownership of digitalization and parallel networks as hinders or catalysts. It is concluded among others that the network is a hybrid combination of policy community and issue network that really does not govern in practice and still struggles at the moment to hold together.
|
|
| 5. |
- Gustafsson, Mariana S., 1978-
(författare)
-
Integration of RPA in Public Services : A Tension Approach to the Case of Income Support in Sweden
- 2022
-
Ingår i: Service Automation in the Public Sector. - Cham : Springer. - 9783030926434 ; , s. 109-127
-
Bokkapitel (refereegranskat)abstract
- The purpose of this chapter is to identify and analyze key tensions in the governance, the management, and the organization of RPA-practices in public services. Key tensions will be analyzed in an agency–structure framework and using empirical data on introduction of RPA-tools in income support services in three Swedish municipalities. The analysis will be guided by two research questions: what tensions underly RPA-integration by actors in their practices; and how these tensions can be understood based on an agency–structure framework. The findings discuss issues such as coordination dilemmas in decentralized structures, different interpretations of the legal frames, standardization versus individualization logics of the profession, trust versus control mechanisms, but also elements of municipal innovation and accommodation of case processing when RPA is integrated into income support services.
|
|
| 6. |
- Gustafsson, Mariana S., 1978-
(författare)
-
Quality and Results in Income Support: Automatization of decision and case management
- 2022
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- There is a demand for systematic assessments of actual impacts of au-tomation of decision and case management in public services. The aim of the paper is to investigate how effectiveness and quality aspects are considered in public services that are introducing automation, based the case of Income support in four Swedish municipalities. Based on empirical evidence from reported sta-tistics and qualitative interviews and observations, the study found that munici-palities using RPA scored higher on quality indicators and user satisfaction. In-crease of resource spending showed in three of the municipalities, regardless they use or not RPA. Among the qualitative effects we found mutual changes between the RPA-integration and adjustments and the organization of work and exercise of authority.
|
|
| 7. |
- Gustafsson, Mariana S., 1978-
(författare)
-
Reassembling Local E-Government : A study of actors’ translations of digitalisation in public administration
- 2017
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The digitalisation of society decidedly affects public administration. Swedish public administration has long worked with information technologies for an effective and improved management of public services. But new and increased use of information technologies in society poses new challenges. New demands on information security are increasing, while accessibility and transparency are important priorities in policies on digitalisation in public services. However, the central government’s ambitions and expectations with regard to digitalisation face a slow and hesitant implementation in local governments. There are important differences between municipalities in priorities, local needs, and implementation mechanisms in connection with e-government. In this thesis, I argue there is a need to reconsider the role of governance mechanisms in e-government. There is a need to understand local translations of national policies and technological developments in relation to the goals of more effective and legitimate public administration. The main purpose of this thesis is to analyse tensions that emerge in the implementation of egovernment in local public administration. On the basis of a constructivist and interpretivist approach, I have undertaken two empirical studies. One focuses on municipal administration of education in Linköping. The other focuses on a governance network on digitalisation policy in Östergötland. The studies are presented in four papers. The issues addressed in the papers are further analysed with a focus on four fields of tension, using network governance theory and translation theory. This shows that the implementation of e-government in local public administration is a tension-laden process. The four fields of tension relate to: different logics and dilemmas for adoption and implementation; concerns and ambiguities in a context of unclear organisational and institutional arrangements; concerns and resistance from professional users; and a reassessment of the meaning of security as a reference for the interpretation of information security. I contend that established managerial and evolutionary models of e-government leave important process-related aspects out of the analysis of change in public administration. The contribution of this thesis lies in its description and analysis of the four identified fields of tension. One significant implication of my analysis is that reassembling current governance mechanisms in local public administration is crucial.
|
|
| 8. |
- Gustafsson, Mariana S., 1978-, et al.
(författare)
-
Repairment of Unstable Sociomaterial Relations: A study on librarians’ and social workers’ roles and practices in addressing the complex needs of vulnerable groups
- 2021
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In this paper we address the increased digitalization of the fabric of modern welfare societies, and the expectations on individuals to be independent and digitally capable that follows from this. We focus on repairment practices aimed at repairing the lives of individuals situated in unstable sociomaterial relations in the context of social care and a public library in Sweden. The aim was to explore repairment practices in two Swedish empirical contexts: one in a municipal library setting, and one in a social service setting. The analysis was conducted with the help of the concept of repairment, understood in relation to feminist STS points of departure of relationality and entanglement of humans and non-humans. We conducted interviews and observations in these two settings and analyzed these with the help of the concept of repair. The analysis shows that in the context of social service, repairment was enacted differently in relation to different interpretations of existing legislation concerning minimal livelihoods, and that in the context of the public library repairment was enacted in relation to expectations of the library visitors to become digitally independent. We also relate these repairment practices to the current pandemic.
|
|
| 9. |
|
|
| 10. |
- Kaharevic, Ahmed, 1995-, et al.
(författare)
-
Ideology and technology mediated participation: Digital citizenship ideals in the Swedish welfare state
- 2022
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- eGovernment continues to expand in the Swedish welfare state. Sweden aims to “become world leader in harnessing the opportunities of digital transformation” (Government Offices of Sweden, 2017 p.1), and is highly ranked in indexes measuring digital development such as UN’s e-Government Development Index and EU’s Digital Society and Economy Index. Digital development is still partly understood as ‘neutral’ and ‘progressive’. However, previous research on eGovernment and related fields have highlighted that governmental policies, institutions, and services are embedded in ideological imaginaries, which challenges the idea of technology as being value-neutral and without ideology (Schuilenburg & Peeters, 2020; Hintz et al., 2019; Verdegem & Fuchs, 2013). Still fewer have focused on questions about what citizenship ideals are imagined and pursued based on ideological grounds of eGovernment. A recent literature overview (Chen et al. 2021) has found that there is a lack of critical perspectives in digital citizenship studies. However, Isin and Ruppert (2020) offer a critical conceptualization of digital citizenship, that challenges the dominating conceptualizations which focus on internet-usage (Mossberger et al. 2007) and digital literacy (Ribble, 2015). While Isin and Ruppert (2020) argue that digital citizens come to existence through imaginary, legal, and performative dimensions, Mejer (2012) brought to discussion the prospective of a new type of citizen-driven production of public benefits that would transcend the traditional state-led welfare structures. This paper answers to the call for more critical perspectives on digital citizenship, by identifying and unpacking the imagined ideals of digital citizenship in the Swedish digital welfare state. Inspired by Isin and Ruppert’s (2020) conceptualization, Laclau & Mouffe’s (1985) discourse theory, and Schou and Hjelholt’s (2017) citizenship framing in the Danish context, this paper identifies and unpacks imagined citizen ideals by analysing imaginary, legal, and performative dimensions of the Swedish digital welfare state. Data for the imaginary dimension consists of the Swedish national digitalization strategy (Government Offices of Sweden, 2017). Data for the legal dimension consists of the Swedish Library Act (‘Bibliotekslag’ SFS 2019:961). Lastly, data for the performative dimension and imaginary dimension is gathered from 11 Swedish municipal libraries, including observations of daily citizen-interactions regarding digital issues collected in 2019, and interviews with library staff collected in 2022. Libraries are one of the primary public organizations which facilitate digital motivation, access, competence, and usage (van Dijk, 2020) in Sweden (Bernhard et al., 2019; Mersad, 2019), and where citizens are assisted in claiming their citizenship rights in a digital society (Gustafsson et al., 2020). This paper contributes to eGovernment and digital citizenship studies by investigating the Swedish case and by identifying and unpacking specific imagined ideals to move beyond digital citizenship as an “catch-all phrase to describe an ideal” (Becker, 2019). This paper also enables comparison with the Danish case, which both are characterized by the Nordic welfare state model but also vary in terms of approaches to digital transformation. The contribution is both empirical and theoretical by investigating the Swedish case and expanding critical conceptualizations of digital citizenship.
|
|
| 11. |
- Matveieva, Olga, et al.
(författare)
-
Adoption of Public e-services versus Civic Tech Services: On the Issue of Trust and Citizen Participation in Ukraine and Belarus
- 2022
-
Ingår i: Electronic Government, EGOV 2022. - Cham : SPRINGER INTERNATIONAL PUBLISHING AG. - 9783031150852 - 9783031150869 ; , s. 15-30
-
Konferensbidrag (refereegranskat)abstract
- Belarus and Ukraine embarked on digitalisation relying on an international experience. Ukraine experienced difficulties in building infrastructure and connecting their regions and faced challenges in providing training and raising citizen awareness on advantages of the digital services. Yet, the digitalization reform proceeded from the principles of citizen-centeredness and e-participation. Belarus, on the contrary, was quick in building the basic infrastructure and training their public officials. However, the e-government was oriented rather on technical aspects and inter-sectoral communication, than on the needs of the citizens. Despite the differences in both cases, the level of trust, the basic prerequisite for the quality e-services, has been low (Ukraine) or non-existent (Belarus). This paper uses multi-method approach to examine citizen trust and their adoption of e-services in developing political or administrative regime contexts that are characterized by low trust, variable digital literacy, and variable access to information. A key finding is that in both countries it was the historical legacy of access to free services, that was one of the barriers to building a sustainable and reliable system of e-services. However, while Ukraine started to improve their infrastructure and building trust towards digital services during the COVID-19 pandemic, in Belarus the authorities’ ineffective management of the pandemic has led to sharp decrease in trust towards authorities. As a result, rudiments of an alternative system of public-services’ delivery, based on the people-to-people model, have been launched by the civil society.
|
|
| 12. |
- Matveieva, Olga, et al.
(författare)
-
Digital Government in Conditions of War: Governance Challenges and Revitalized Collaboration between Local Authorities and Civil Society in Provision of Public Services in Ukraine
- 2024. - 1
-
Ingår i: Proceedings of the 57th Hawaii International Conference on System Sciences. - Honolulu : University of Hawaiʻi at Mānoa. - 9780998133171 ; , s. 2002-2012
-
Bokkapitel (refereegranskat)abstract
- The Russian invasion of Ukraine interrupted the processes of digital reformation of the state which had been started after 2014 in favor of European integration and further democratic development. Nevertheless, nationwide digitalization had not slowed down in 2022-2023, and the Ukrainian government continued the path of digital transformation of public services. Blackouts and infrastructure damage created significant barriers, but simultaneously, the government's inability to refer to new challenges immediately activated civil society. Civic activists started cooperating to help local authorities deliver services to citizens, especially those which could not meet their new needs related to the war, such as the formation of databases of new vulnerable groups’ needs and the creation of platforms for mutual help. The paper considers how the processes of digital services provision were changed in times of war, highlighting the new role of civil mobilization by using technology, and discusses implications for research and peaceful practice.
|
|
| 13. |
-
Medborgarskap & digitalisering : en utställning om vardagslivets digitala utmaningar
- 2023
-
Konstnärligt arbeteabstract
- Utställningen ”Medborgarskap & digitalisering” gestaltar i olika media de digitala utmaningar vi som medborgare möter i vardagen och har hämtat inspiration från forskning som bedrivs vid LiU av forskargruppen DINO. DINO - Digitalisering i nya offentligheter vid Institutionen för ekonomisk och industriell utveckling (IEI) - studerar hur digitalisering av offentliga tjänster påverkar oss som samhällsmedborgare. Forskargruppen undersöker digitaliseringens effekter på det offentliga samtalet och hur offentliga tjänster görs tillgängliga på nya sätt. En viktig del av deras forskning är också att studera vilka som riskerar att hamna utanför och varför. I många fall blir folkbibliotek ett slags stödfunktion i vardagliga situationer när teknik inte fungerar eller inte är tillgänglig så att medborgare kan agera som aktiva aktörer i samhället. DINO:s studier av de frågor om digitala problem som besökare på biblioteken kommer med har visat att dessa problem påverkar människors möjligheter att agera som medborgare. Det kan till exempel handla om att hantera olika e-tjänster, såsom att boka en tid på vårdcentralen, att betala räkningar, att söka jobb, eller att hantera sitt busskort för att åka kollektivtrafik. Med utgångspunkt i denna forskning presenterar utställningen olika situationer och händelser kopplade till vardagens digitala utmaningar.
|
|
| 14. |
- Navumau, Vasil, et al.
(författare)
-
Citizen engagement mediated by digital technologies during the Russian invasion of Ukraine and civic unrest in Belarus
- 2024. - forthcoming
-
Ingår i: Emerging citizen agency for democratic rights. - Bristol : The Bristol University Press.
-
Bokkapitel (refereegranskat)abstract
- The paper examines the cases of technology-mediated assertion of citizenship in Ukraine and Belarus in 2020-2022. Through the lens of the theory of socio-technical systems, the citizenship agency is described in terms of choice, voice, and engagement: choice of performing citizenship under pressure; use of technology to raise the voices of civil society, build up the cooperation networks and engage others in the proactive problem-solving. This chapter presents a case study of citizen practices in Ukraine and Belarus that illustrate how citizen acts of engagement, cooperation, and creation of technology-empowered services affect the social and political agenda in both countries. Such an analysis aims to shed light on the transformation of citizen agency in post-Soviet societies and the role of citizen engagement in changing the course of the Russian war for domination in the region. The paper explores relational and performative perspectives of technology-mediated citizen participation in the realm crossing civil society, policymaking, and defence. The case of Ukraine explains how citizens’ technology-mediated participation contributes to resisting Russian aggression in terms of engagement in local communities involving national defence. Citizen activation, using digital technologies in cooperation with authorities matters critically for the collective reconstruction of the country after the war, on the one hand, and for developing an active civil society essential for strengthening of their democratic institutions, on the other. The case of Belarus reveals some signs on how the civil society creates and protects citizenship agency in adverse and repressive conditions, through strategies, tools and services parallel to- or replacing the authoritarian institutions. Our analysis of technology-enabled cooperation between Belarusian civil society in exile and those inside Belarus contributes to understanding of global citizenship mediated by technologies
|
|
| 15. |
- S. Gustafsson, Mariana, 1978-, et al.
(författare)
-
Automation of income support in the public social services : a case study of an innovation that is still struggling
- 2019
-
Ingår i: Uddevalla Symposium 2019. - Trollhättan : Högskolan Väst. - 9789188847409 ; , s. 187-204
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Digitalization of public services has been high up on the political agenda in Sweden, with considerable efforts that accompany other initiatives to reform and modernize production of welfare services and their administration. Digital solutions are used to build both technical and organizational innovations in public services, as well as in bureaucratic decision-making. The “Digital first principle” is guiding the European policies in the field and is also central in the Swedish digitalization strategy for public administration. This means that the contact between the citizens, the companies or other society actors, and the public sector authorities shall initially and to largest possible extent occur digitally. A digital innovation that is currently spreading among Swedish municipalities is automatizing social assistance services mainly addressing income support for vulnerable citizens. In a context of nationally highly regulated income support schemes, the municipalities manage the digitalization of services highly differently, coping with inherent tensions in relation to their local autonomy. We have conducted a long-term case study following such an implementation case in a medium size Swedish municipality. Based on interviews, observations and workshops we can conclude that the implementation is hampered since it is not focusing on the core to coach for self-support and that it even made the system less transparent. This indicates that the principle ‘digital first’ has to be embedded into the core focus of the service and not address shallow interfaces.
|
|
| 16. |
- S. Gustafsson, Mariana, 1978-
(författare)
-
Integration of RPA in public services: a tension approach and the case of Income support
- 2021
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Scandinavian welfare services are undergoing advanced digitalization in a context rife with diversified client needs and demands. The political ambition is to draw the benefits from technological developments to address the new demands from society and challenges in health, social care and education [1, 2]. Beyond the municipal organization, technology mediated decision making, also called Robotic Process Automation (RPA), require new, cross-jurisdictional governance and coordination mechanisms, as well as new institutional arrangements. Such transformations entail at least a thorough revision, if not totally new logics on service administration, organization management, professional roles and relation to the clients. Rules and principles for public service provision and administration are now re-designed and implemented as RPA applications are introduced in municipalities. To understand RPA practices, their municipal context and the transformations of services that they set out, as well as their impacts upon societal needs, it is critical to identify and understand the assumptions that underly such arrangements, the different logics at play and the tensions and value conflicts that arise. The Purpose of this paper is to uncover and explain institutional, organization and governance tensions and implications of RPA in income support services.
|
|
| 17. |
- S. Gustafsson, Mariana, 1978-, et al.
(författare)
-
It Is Always an Individual Assessment’: A Case Study on Challenges of Automation of Income Support Services
- 2019
-
Ingår i: Electronic Government. EGOV 2019. - Cham : Springer. - 9783030273255 - 9783030273248 ; , s. 45-56
-
Konferensbidrag (refereegranskat)abstract
- Income support schemes are key policies in an inclusive welfare state. To make them legitimate they are strictly regulated. As such they provide good prerequisites for standardization and automation, in theory. The aim of this paper is to analyze a case of municipal administration of income support, where automatization is resisted despite managements’ ambitions. We focus on the case workers’ interpretations of changes conducive to automatization and discuss how different service logics may explain the tensions and resistance of the frontline case workers. Our findings suggest that digitalisation and automatization challenge the balance of two logics and raise concerns of accountability in exercise of public authority; and concerns of value in terms of support towards self-sustainability and social integration of the clients (We are humbly grateful to the research council FORTE, for the opportunity to carry this research, through financing of the project: “The computer says no!” – en studie om det offentligas legitimitet och medborgares tillit när e-förvaltningen växer fram. We are also grateful to our informants in the Income Support unit in the municipality who shared their perceptions and experiences in this research.).
|
|
| 18. |
- S. Gustafsson, Mariana, 1978-, et al.
(författare)
-
Organizing safe on-line interaction and trust in governmental services. A case study of identification channels for public e-services in schools
- 2013
-
Ingår i: CeDEM13, Proceedings of the International Conference for E-Democracy and Open Government. - Donau-Universität Krems. - 9783902505309 ; , s. 75-88
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- There is an increased use of public e-services integrating citizens into public administration through electronic interfaces. The relation among parents and public schools is a daily and important relation that has to be trustworthy. On-line interaction among public organizations and citizens can be seen as e-government, indeed embedded into daily practices. A safe entry into such systems is essential for security and trust in the e-governmental systems and schools as well as public services in general. This paper addresses how electronic identification has been used for access to public e-services in schools in a Swedish municipality. The aim of the paper is to present a case study on how electronic identification is used and implemented in ICT platforms in schools. The analysis focuses on information security, organization and potential development of the platforms. The main finding in the case study is that there was an un-organized presentation of information in the system; both general and personal information had to be accessed with the same level of security (identification systems). The organization of identification and access to public e-services seemed highly dependent of the organizational structure of the public schools. The more general implication is that safe and well organized identification systems that are considered as trustworthy and useful among citizens are essential for increased use of the services and legitimate public e-services in general.
|
|
| 19. |
- S. Gustafsson, Mariana, 1978-, et al.
(författare)
-
Technology Mediated Citizenship : What Can We Learn from Library Practices
- 2020
-
Ingår i: Electronic Participation. - Cham : Springer. - 9783030581404 ; , s. 109-120
-
Konferensbidrag (refereegranskat)abstract
- Advanced digital societies in democratic societies are conceived to besustained by informed, active and responsible citizens. While internet and informationtechnologies are both hailed for their empowering potential for the citizensto express their civic and political rights, they also pose considerable literacy andusage challenges, and thus can raise exclusionary thresholds for these same aspirations.Digital skills and information literacy as preconditions for tapping intosuch technology potential, can thus affect theway citizenship is practiced and conceivedby the members of society. Based on an extensive field study at Swedishlibraries practices with helping and educating clientswith awide diversity of questionsrelating to digital technologies and e-services, we examine both empiricallyand conceptually how citizenship is practiced in an advanced digital society, ina universal welfare state. The analysis focused on citizenship practices in dailyactivities when technologies mediate participation and interaction among the public,civic andmarket actors. The conclusions contribute to the conceptualization ofcitizenship act and agency and elaborates on citizenship as a performative process.
|
|
| 20. |
- Sefyrin, Johanna, 1972-, et al.
(författare)
-
Addressing digital diversity: Care matters in vulnerable digital relations in a Swedish library context
- 2021
-
Ingår i: Science and Public Policy. - : Oxford University Press. - 0302-3427 .- 1471-5430. ; 48:6, s. 841-848
-
Tidskriftsartikel (refereegranskat)abstract
- As societies become increasingly digitalized, the requirements for inclusion continuously increase. In a Swedish public, municipal, library context,it is common that individuals who face difficulties related to digital technologies come and ask for help. In this paper, we explore care in relationsconstituted by individuals and digital technologies and analyze how care matters for digital inclusion. It builds on field studies in a Swedish librarycontext and includes qualitative interviews, focus groups, and observations of employees working to support individuals with digital needs. Inorder to analyze the material, we apply the concept of care. In the concluding discussion, we argue first for viewing individuals as sociomaterialentanglements of relations constituted by humans and non-humans, second that these soc
|
|
| 21. |
- Sefyrin, Johanna, 1972-, et al.
(författare)
-
Addressing Digital Diversity in an Advanced Information Society : Ethics of care in a Swedish library context
- 2019
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- The purpose of the paper is to use the concept of ethics of care in order to explore and reconceptualize the entangled relations that come into play when employees (librarians and others) in a Swedish public librariy context work to support citizens with digital problems. Application of ethics of care lens is interesting in this context from at least two perspectives. It can be used as a theoretical lens to analyze the librarians’ care practices in their mission for digital inclusion and addressing digital diversity needs. By uncovering the entanglements of relations between the librarians, the services, the visitors of the library, and the digital technologies, it opens for a contribution to the reconceptualization of digital citizenship (Mossberger et al, 2008) in relation to digital divide and participation, as well as access to services and opportunities. A care ethics lens is also valuable in terms of uncovering tensions and value conflicts that arise from normatively conflicting principles that govern public administrations in practice, such ex. New Public Management (Giritli Nygren, 2009; Rose, Persson, & Heeager, 2015), or service manufacturing logics governed by business rationale (Cordella, Paletti, Chun, Adam, & Noveck, 2018; Gustafsson & Wihlborg, 2019).
|
|
| 22. |
- Sefyrin, Johanna, 1972-, et al.
(författare)
-
Repair of Unstable Sociomaterial Relations: A Study on Librarians’ and Social Workers’ Practices in Addressing the Needs of Their Clients
- 2022
-
Ingår i: HUMAN CHOICE AND DIGITAL BY DEFAULT: AUTONOMY VS DIGITAL DETERMINATION, HCC 2022. - Cham : Springer International Publishing. - 9783031156885 - 9783031156878 ; , s. 36-46
-
Konferensbidrag (refereegranskat)abstract
- In this paper we address the increased digitalization of the fabric ofmodern welfare societies, and the expectations on individuals to be independentand digitally capable that follows from this. We focus on enactments of repairaimed at maintaining the lives of individuals situated in unstable sociomaterialrelations in the context of social care and a public library in Sweden. The purposewas to explore enactments of repair in two Swedish empirical contexts: one ina social service setting, and one in a municipal library setting. The analysis wasconducted with the help of the concept of repair, understood as maintenance ortransformation. We conducted interviews and observations in these two settingsand analyzed these with the help of the concept of repair. The analysis shows that inthe context of social service, repair was enacted differently in relation to differentinterpretations of existing legislation concerning minimal livelihoods, and that inthe context of the public library repair was enacted in relation to expectations of thelibrary visitors to become digitally independent. The analysis showed that in bothof these contexts repair was enacted as maintenance rather than as transformation.
|
|
| 23. |
- Sommar, Carl-Johan, 1989-
(författare)
-
Inramningar av lömska problem : Fallstudier av lokala förvaltningars möte med hållbarhet i sjukvård och under pandemin
- 2023
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Everything should come together, and everything should permeate everything. Trends in governance and policy areas have come to encompass increasingly broader and more diverse issues. For example, sustainable development should guide all parts of government, but there is often little guidance on what this means in practice and how organizations should tackle the diverse issues and challenges of sustainability. Overall, much indicates that the challenges and problems faced by decision-makers in public administration have become increasingly difficult to manage. Some of these problems are particularly challenging and cannot be solved with a short term solution, by a single actor, or by an established method. These problems can only be managed and are referred to as "wicked problems" in the literature.The dissertation focuses on two wicked problems: sustainability and a pandemic. The analysis address how these wicked problems are handled by local public authorities in Sweden. Both problems have an unclear scope, a vague definition, and no definitive solution within reach. The overshadowing argument is that wicked problems need to be framed to be managed through policy mechanisms and implementation processes. The thesis argues that a frame determines and delimits the issue at hand, thus configuring what becomes manageable or not in practice.The dissertation is based on a selection of empirical case studies aimed at observing how governments translate the problems they face by handling both the need to become more sustainable and balancing the needs during a pandemic through changes and modifying the discourse. The study employs an interpretive and constructivist analysis of document studies and interviews with key stakeholders.The overarching conclusions indicate that framing is a central process necessary to move wicked problems forward on the political agenda and make them manageable. In this way, framing helps to delimit the problems; the framing becomes crucial for what becomes manageable and what is left out. Frames have different characteristics, which then influence how the problem is addressed. The conclusions suggest a continued need to make the wickedness of policy problems visible, to consider the larger and more complex aspects of certain political issues, and to strive to identify different mechanisms for managing them. We can see that framing is not just about coping with wicked issues but also about redefining the understanding of wicked problems to align more closely with an organization's limitations and possibilities. Framing offers the possibility to bridge, merge, or even transform our understanding of the wicked problem through the social reality of the organization.
|
|
| 24. |
- Syväjärvi, Mikael, 1968-, et al.
(författare)
-
Using Buurtzorg model as innovation clustering model for regional capacity building in an entrepreneurial context
- 2019
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Smart Specialization (RIS3) is an innovative approach/strategy to bring together local authorities, academia, businesses and society to boost growth and jobs in Europe. It prioritizes domains, areas and economic activities where regions have a competitive advantage. We introduce an innovation model to facilitate translation of ideas and knowledge into regional implementation. Instead of focusing on technology, the innovator / entrepreneur himself is in focus. The proposed model is based on the Buurtzorg model which originally focusses on supporting patients in health care, and which has an onion frame: the patient is surrounded by informal network (family, etc), next is the Buurtzorg support team, and final level is the formal network (society). The individuals need are steering the health care support, rather than adapting it to the social and economic constraints of the health care system. The team consists of specialists who decide how they organize the work, share responsibilities and make decisions. The team is self-managing and with entrepreneurial spirit. We will argue in this paper that a support mechanism as innovation model may be applicable to regional capacity building, and the support acts as a clustering process. Clusters are often limited by geographical constraints, such as having a number of local actors in a certain field. Clustering may be based on other values than given by physical ones. Our model approach is based on that there are innovators who have visionary ideas which are outside their traditional business. They could potentially be of great important for regional growth since they will create value chains, jobs etc, but given the non traditional innovation character they will not be realized unless there is a support mechanism. Similar to the Buurtzorg model, there is a team of specialists that will support the innovator and the innovator informal network. The specialist team has competencies related to smart specialization, regional growth etc (formal network). When RIS3 is applied to broad areas like advanced materials or nanotechnology such a mediation becomes highly complex. Both these areas include an extremely broad range of areas, examples include anything from food (through modifying functional properties by physical and chemical changes), digital communication or connected systems (new materials’ approaches for faster processors or use of higher/faster band frequencies), to construction related materials (buildings, transport, etc). Very likely they do not have actors located geographically close to create a cluster. For synergistic effects, activities in the RIS3 within advanced materials can be linked to other fields, as well as to implementation synergies. If the smart specialization of advanced materials can interact with efforts in building competence, smart industry, sustainable production, automation, digitalization etc, the advanced materials could then find a value chain in specific avenues instead of building ones in its own area. This is a viable route to hold together the fragmented and broad character of advanced materials field, where transferring/translation activities (competence, technical, etc) are a binding agent. Therefore, the specialist team is crucial for such transfer, and a core element in an innovation model.
|
|
| 25. |
- Wihlborg, Elin, 1970-, et al.
(författare)
-
Automation of income support in the public social services: a case study of an innovation that is still struggling
- 2021
-
Ingår i: Unlocking regional innovation and entrepreneurship. - : Edward Elgar Publishing. - 9781800371231 ; , s. 247-269
-
Bokkapitel (refereegranskat)abstract
- Digitalization of public services has been high on the political agenda in Sweden, with the goal to reform and modernize the welfare services. Digital solutions are used to build both technical and organization innovations in the services and in bureaucratic decision-making. Automation of social assistance services is currently implemented in many Swedish municipalities. It calls for new ways of running and administrating income support services for citizens with vulnerabilities. In the context of thorough national regulations, wide local autonomy and variation in resources, the introduction of automation is rife with tensions and challenges. This study looks at automation as an innovation implementation in public services, focusing on one municipal case. Based on interviews, observations, and focus groups, we can conclude that the process has been hampered by a lack of focus on the core service of coaching for self-sufficiency, and that it has made the system less transparent.
|
|
| 26. |
- Wihlborg, Elin, 1970-, et al.
(författare)
-
Electronic identification in practice – a case study of the use and organization of eID in public e-services in schools
- 2013
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- There is an increased use of public e-service integrating citizen into public administration through electronic interfaces. A safe entry into these systems is essential for security and trust in the e-governmental systems in particular and governmental activities in general. Electronic identification has over the years developed and been improved in order to be applicable and useful in different settings. This paper addresses how electronic identification has been used for access to public e-services in schools. The aim of the paper is to present a case study of use of electronic identification into ICT platforms in schools in order to analyze security, organization and potential development of the platforms. The analysis focuses on how security is arranged and perceived among users, using electronic identification and other types of login (passwords) and studies the differences of actual and perceived safety. The study found that there was an un-organized presentation of information in the system; both general and personal information had to be accessed through the same identification systems. The organization of identification and access to public e-services seemed highly dependent of the organizational structure of the educational sector in the municipality. There are potentials for development of trust and safety mainly by improving the awareness of different security levels of information. There is potential for development both of electronic identification, the organization of it and the use of public e-services in general.
|
|
