| 1. |
- Haag, Linnea, 1992-
(författare)
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Dynamic capabilities for managing logistics challenges of retailers
- 2021
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The increase in globalisation of trade, digitalisation and new technical advances in marketing, IT, and logistics have created new opportunities for retailers to expand and reshape their businesses. These changes have resulted in more complex logistics, and retailers are now facing several critical logistics challenges. To manage these challenges, retailers need to have dynamic capabilities (DCs) that enable them to continuously modify their logistics in order to create and maintain wellfunctioning logistics systems that are both cost-effective and service oriented. In addition, retailers need to have specific antecedents in place that enable them to develop and use such DCs. Despite the importance of DCs in retail, there is a limited understanding of these DCs and their antecedents, and how they enable retailers to adapt their logistics to manage logistics challenges. Hence, the purpose of this dissertation is to: Using a DC lens, explain how retailers can manage logistics challenges. This dissertation is based on two studies and includes six appended papers, which together cover the two logistics challenges of geographical expansion of retailers and transition to omni-channel retailing. The methodologies applied include a combination of literature studies and multiple case studies of large-sized Swedish retailers, in order to identify, describe, and explain DCs and their antecedents in a retail setting. A DC lens was used to study DCs and their antecedents from an intraorganisational and an interorganisational perspective, in which intraorganisational DCs were first studied in the geographical expansion of retailers, followed by interorganisational DCs (IDCs) in the transition to omni-channel retailing. The findings present accessing, integration, and utilisation as three important DCs to manage the geographical expansion of retailers. In addition, the findings present three receive-oriented IDCs: accessing, integration, and utilisation, as well as two transferoriented IDCs: identify knowledge-transfer opportunities and transfer of knowledge, which together are important for the transition to omni-channel retailing. In terms of antecedents, four antecedents of intraorganisational DCs: centralised logistics control, centralised logistics structure, standardisation of logistics operations, and learning orientation, were found to support the geographical expansion of retailers. In the transition to omni-channel retailing, two antecedents of IDCs: supply chain orientation and learning orientation, were found. This research provides in-depth insight into how retailers can manage two important logistics challenges in retail: the geographical expansion of retailers and the transition to omni-channel retailing. In addition, this research provides a refinement of DCs and their antecedents to increase our understanding of how such DCs and their antecedents enable retailers to manage different logistics challenges. Previous research has not identified, described, or explained how DCs enable retailers to systematically adapt their logistics to new conditions and issues related to different challenges. By studying DCs from both an intraorganisational and an interorganisational perspective, this research identifies a distinction between receive-oriented and transfer-oriented DCs, which are essential for accessing, integration, and utilisation of external resources, as well as for identifying and transferring internal resources, in order to facilitate new logistics solutions to manage different logistics challenges. For logistics practitioners, this research demonstrates the importance of retailers working systematically to manage different logistics challenges and provides several concrete examples of how retailers can take on such challenges, as well as summarising valuable learning and experiences from retail practitioners. In addition, the research reveals the importance of a shared logistics vision, a proactive role taken by the logistics function of retailers, and collaboration between retailers and LSPs, in order to better manage logistics challenges in retail.
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| 2. |
- Haag, Linnea, 1992-, et al.
(författare)
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Exploring key logistics characteristics supporting embeddedness in retailers’ geographical expansion
- 2020
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Ingår i: International Review of Retail Distribution & Consumer Research. - : Routledge. - 0959-3969 .- 1466-4402. ; 30:1, s. 1-26
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to explore how the logistics organisation and operations support embeddedness in retailers’ geographical expansion. More specifically, this study identifies four key logistics characteristics that are crucial for geographical expansion and describes how each of these supports retailers’ embeddedness related to their geographical expansion. The findings illustrate how the characteristics: Centralised logistics control, Centralised logistics structure, Standardised logistics operations and Continuous learning and improvement, support societal, network and territorial embeddedness related to the geographical expansion of retailers. The paper is empirically grounded in an explorative, qualitative, multiple case study of three Swedish retailers that have geographically expanded their businesses. Company visits and interviews with a variety of informants, ranging from company owners to operational logistics staff, have been conducted.
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| 3. |
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| 4. |
- Haag, Linnea, 1992-, et al.
(författare)
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Supply chain capabilities for facilitating the internationalisation of retailers : a multiple case study of three Swedish retail companies
- 2019
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Ingår i: International Review of Retail Distribution & Consumer Research. - : Routledge. - 0959-3969 .- 1466-4402. ; 29:3, s. 321-339
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Tidskriftsartikel (refereegranskat)abstract
- Market-oriented aspects of retail internationalisation have received a lot of research attention since the 1990s. However, beyond these aspects lies also supply-chain oriented capabilities that are necessary for retailers to successfully internationalise into foreign sales markets. By using a perspective based on resource-based theories, this paper explores supply-chain oriented capabilities that facilitate retail internationalisation. The research is based on a multiple case study of three Swedish retailers. Through the perspective of research based theories, specifically capabilities, the empirical data is studied in a single-case as well as a cross-case analysis. Findings reveal three supply chain-oriented capability categories (leadership capability, integration capability and learning capability) of importance for retail internationalisation. Resources necessary for the capabilities are to be found internally at the retailer, but also externally at other firms. This research adds to the market-oriented knowledge on retail internationalisation by adding a supply-chain oriented perspective. Further, it provides an understanding of the early phases of retail internationalisation.
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| 5. |
- Haag, Linnea, 1992-
(författare)
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The Supporting Role of Logistics during the Early Stage of Retail Internationalisation
- 2019
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Retail internationalisation refers to the establishment of retailers into foreign sales markets and is an important success factor for many retail chains. Logistics has been acknowledged as an important prerequisite and key component of retail internationalisation, enabling physical distribution to new foreign markets as well as ensuring customer satisfaction in terms of on-time delivery and product availability. Despite the recognition of logistics, logistics managers struggle to adapt their logistics organisation and operations in order to efficiently and effectively support retail internationalisation due to the complexity of operating in multiple markets. Previous research seldom mentions how logistics supports retail internationalisation, especially when retail chains are at the beginning of their retail-internationalisation journey. By exploring the supporting role of logistics during the early stage of retail internationalisation, retailers can better understand how logistics organisation and operations can be organised in order to successfully expand into foreign sales markets. Therefore, the purpose of this licentiate thesis is to:Explore the supporting role of logistics during the early stage of retail internationalisation.This licentiate thesis is based on an abductive, multiple-case-study approach that combines empirical data with literature in an iterative process in order to explore the supporting role of logistics during the early stage of retail internationalisation. The selected case companies were three large-sized Swedish retail chains that have recently established themselves into nearby foreign sales markets.The findings of this licentiate thesis suggest that logistics plays both a reactive and a proactive supporting role during the early stage of retail internationalisation. The reactive supporting role refers to logistics that adapts to predetermined conditions set by the retail company’s top management team. As a reactive supporter, the logistics organisation is typically involved at an operational level and scales up its logistics operations in order to supply multiple markets. Beyond its reactive role, logistics can also play a proactive supporting role. This refers to its involvement at a strategic level within the retail company where it can influence the conditions of retail internationalisation. When logistics is involved more proactively, its operations can become better aligned with the other company operations involved in retail internationalisation. Furthermore, proactive logistics support enables more efficient and effective logistics that can better cope with increased complexity as well as more effectively keeping track of logistics costs. In addition to these findings, the importance of top management has been identified as a key aspect of proactive logistics support. More specifically, logistics competence within the top management team enables logistics to be prioritised at a strategic level and to be better integrated during retail internationalisation, including during individual establishments into new markets. The findings also suggest that the importance of logistics increases over time during retail internationalisation. The more markets the retailer enters, the more important efficient logistics becomes in order to deal with both complexity and logistics costs. By involving proactive logistics from the start of retail internationalisation, retail chains can more efficiently and effectively establish into and operate within foreign sales markets, which in turn supports a sustainable retail internationalisation.One of the main academic contributions of this licentiate thesis has been to study logistics in the specific context of retail internationalisation, which has previously not been researched in any great detail. In addition, logistics has often been studied as a static aspect, but in this thesis it is studied from a dynamic perspective in order to understand how its supporting role changes over time during the early stage of retail internationalisation. Another important contribution is that the role of logistics has been studied from both a strategic and an operational level, as previous research has mostly focused on the strategic level of logistics related to retail internationalisation. In terms of practical contributions, this licentiate thesis clarifies the logistics characteristics and supply-chain capabilities that support the early stage of retail internationalisation. This licentiate thesis can also help practitioners to better prepare their logistics organisation and logistics operations for a future retail internationalisation, as well as helping them to avoid making logistical mistakes during the early stage of retail internationalisation.
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| 6. |
- Haag, Linnea, 1992-, et al.
(författare)
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Towards an increased understanding of learning: a case study of a collaborative relationship between a retailer and a logistics service provider
- 2021
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Ingår i: International Journal of Retail & Distribution Management. - : Emerald Group Publishing Limited. - 0959-0552 .- 1758-6690. ; 50:13, s. 44-58
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – This study aims to explain how learning occurs in collaborative retailer–logistics service provider (LSP) relationships. The research is guided by two research questions, addressing absorptive and desorptive capacities and the interaction between these capacities.Design/methodology/approach – The study is based on a case study of a Swedish, collaborative retailer– LSP dyad. The empirical data are structured around five specific learning situations within the retailer– LSP dyad. Findings – The findings provide an explanation for how learning occurs within a collaborative retailer–LSP relationship based on subprocesses of absorptive and desorptive capacities. The interaction between these processes is found to rely on two types of support: one-directional and bidirectional. The findings also indicate positive outcomes of learning, such as improved cost efficiencies in warehouse operations, better customer services and improved long-term strategic planning. Practical implications – This study shows how retailers and LSPs can learn from each other and together create an improved logistics system for end customers.Originality/value – This research takes into account absorptive and desorptive capacities in a collaborative retailer–LSP relationship. This study enhances the understanding of inter-organisational learning processes in a retail logistics context.
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| 7. |
- Navarro, Priscilla, 1989-, et al.
(författare)
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Closing The Gap Between Classroom And Reality Through Virtual Bridges
- 2022
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Ingår i: Proceedings of the 18th International CDIO Conference, hosted by Reykjavik University, Reykjavik Iceland, June 13-15, 2022.. - Reykjavík : Reykjavík University. - 9789935965561 ; , s. 929-940
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Konferensbidrag (refereegranskat)abstract
- Online guest lectures serve as an important learning activity for students to bridge the gap between the classroom and the reality of business and has become common during the Covid19 pandemic. Such lectures enable students to better link theories and concepts to practice and can provide valuable network opportunities for students by facilitating contact with professionals in their field of studies. Online guest lecturing has also proven to have benefits for the course administration such as an easier allocation of guest lecturers and a more effective use of resources.This paper is part of a pre-study for determining the opportunities and challenges that online guest lecturing can have for students of engineering and management programs at a master level. Specifically, the purpose of the pre-study is to explore how online guest lectures are perceived among students and course directors, and how they can be improved. The method used involves a narrative literature review and an empirical pre-study.The results suggest that online guest lectures allow students to enhance their knowledge on the course contents and allow them to make more informed career choices. They also suggest that course directors use guest lectures as a means for inspiring and supporting the learning of the students. However, the results also suggest that students can adopt a more passive role in online guest lectures compared to face-to-face guest lectures. Learning in online guest lectures could be enhanced when connected to learning activities that support them, e.g., follow-up seminars, assignments, and reflection documents.In terms of implications, this study presents course directors and students’ perceptions of online guest lectures, as well as presents improvement suggestions for course directors and guest lecturers when planning and performing guest lectures in university courses to enhance learning among students.
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| 8. |
- Sallnäs, Uni, 1981-, et al.
(författare)
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Klimatsmart e-handelsdistribution : Hur svårt kan det vara?
- 2022
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Ingår i: Supply chain effect. ; :4, s. 12-19
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Tidskriftsartikel (populärvet., debatt m.m.)abstract
- Logistik spelar en viktig roll för e-handelns miljöpåverkan och e-handelns framfart medför att konsumenten i allt större utsträckning kan, och vill, påverka den miljömässiga hållbarheten i logistiken. Särskilt i den senare delen av försörjningskedjan, det som ofta kallas sista milen, så har konsumenten stor makt att påverka.
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| 9. |
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| 10. |
- Sallnäs, Uni, 1981-, et al.
(författare)
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Slutrapport: Hållbar distribution i e-handeln : Hur kan klimatsmarta leveransalternativ underlättas?
- 2023
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Inom ramen för det VINNOVA-finansierade projektet ”Hållbar distribution i e-handeln: Hur kan klimatsmarta leveransalternativ underlättas” (HELSMART) har syftet varit att ta fram kunskap om hur e-handlare kan utforma och presentera klimatsmarta leveransalternativ till konsumenter för att minimera klimatpåverkan från e-handelsdistributionen, och på så sätt bidra till ett fossilfritt samhälle. I denna rapport presenteras resultaten från projektet, som pågått under 2020-2023 och som varit ett samarbete mellan Linköpings Universitet och Stockholms Universitet. Projektet har kombinerat olika datainsamlingsmetoder, vilket gett möjlighet att förstå utmaningen med hållbara e-handelsleveranser ur olika perspektiv. Metoderna inkluderar dels en genomgång av e-handlares hemsidor, dels fallstudier och intervjuer med e-handlare, logistikföretag och transportplattformsföretag, och dels konsumentdata från faktiska köp före och efter introduktionen av ”miljömärkning” av leveranser. Sammantaget har det här projektet följt utvecklingen av miljömässigt hållbar e-handelsdistribution i en svensk kontext under de senaste nästan fyra åren. Resultaten visar att det finns en enorm komplexitet kopplat till miljömässigt hållbara leveransalternativ. För att belysa denna komplexitet så presenteras i rapporten en process som beskriver tre steg för att kunna utforma och presentera klimatsmarta leveransalternativ till konsumenter. Dessa innefattar: Identifiera miljömässigt hållbara leveransalternativ, Erbjuda miljömässigt hållbara leveransalternativ till konsumenter, och Vägleda konsumenters val av miljömässigt hållbara leveransalternativ. Genomgång av de tre stegen leder sedan fram till en avslutande diskussion där fyra centrala budskap lyfts. För det första är det inte självklart vad som menas med miljömässigt hållbar leverans. Här finns t.ex. oklarheter i vad man är ute efter att minimera när man vill uppnå miljömässigt hållbara leveranser, och om och hur det går att jämföra olika logistikföretags utsläpp på ett rättvisande sätt. För det andra så befinner sig e-handlarna inte i ett vakuum utan är beroende av andra aktörer, vilket gör att de slutgiltiga utsläppen beror på beslut från en mängd olika och starkt skilda beslutsfattare. För det tredje så skapar externa märkningar transparens, samtidigt som de riskerar att skapa förvirring. För samtidigt som externa märkningar har sina fördelar, så kan de också leda till att för många typer av miljömässigt hållbara leveransalternativ kommuniceras parallellt. För det fjärde så visar resultaten att hållbara leveransalternativ är viktiga för konsumenter, men inte lika viktigt som allt annat. Men genom att placera det miljömässigt hållbara leveransalternativet högst upp i checkouten och markera det som förvalt, så ökar sannolikheten för att konsumenter ska välja detta alternativ. Små knuffar på tillräckligt många kan på sikt ha enormt stor effekt på totala utsläpp.
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| 11. |
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| 12. |
- Sandberg, Erik, 1978-, et al.
(författare)
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Delineating interorganizational dynamic capabilities : A literature review and a conceptual framework
- 2021
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Ingår i: Journal of Inter-Organizational Relationships. - : Routledge. - 2694-3980 .- 2694-3999. ; 27:3-4, s. 98-113
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Tidskriftsartikel (refereegranskat)abstract
- Extant literature on dynamic capabilities hints at the possibility of a wider scope than merely the firm, beyond the individual firm boundary, and thus the existence of interorganizational dynamic capabilities (IDCs). Although IDCs have been acknowledged as a source for sustainable competitive advantage, research on these capabilities remains fragmented and unstructured. Therefore, the purpose of this article is to develop a conceptualization of interorganizational dynamic capabilities. Based on a systematic literature review, a framework with four types of IDCs distinguished by their different locus of control and beneficiary is presented. For each type, the overarching capability themes of orchestration of network resources and governing of network members are described. The article provides a classification of IDCs that avoids comparing ?apples and oranges.? It also elaborates on dynamic capabilities that exist beyond the control of a single firm, and their relationship to other firm-based types of IDCs.
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| 13. |
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