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- Frandsen, Sanne, et al.
(author)
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Who is responsible—and for what? An antenarrative perspective on organizational members’ crisis sensemaking of responsibility during a corporate scandal
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In: Human Relations. - 0018-7267.
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Journal article (peer-reviewed)abstract
- We investigate organizational members’ crisis sensemaking and construction ofresponsibility at the peak of a corporate scandal. We focus on those organizationalmembers, who are not directly involved in the scandal but are still affected by it, as theyare questioned about their collective and moral responsibility for being members of anorganization that has engaged in wrongdoing. Our study is based on interviews with andobservations of frontline employees and their managers at Danske Bank, a bank involvedin a money laundering scandal of historical magnitude. We propose an antenarrativecrisis sensemaking framework that enables us to contribute to the literature on crisissensemaking in two significant ways. First, we advance existing knowledge on crisissensemaking by focusing on the less visible, unfinished, fragmented, and polyphonicsensemaking of organizational members during a corporate scandal. Second, wedemonstrate that organizational members at the peak of a scandal place responsibilityin different timespaces as they construct others’ and their own responsibility bothretrospectively and prospectively.
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- Mikkelsen, Elisabeth Naima, et al.
(author)
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Dynamics of Overt and Covert Conflict in Organizations: The Power of Organizational Identity
- 2020
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In: Group and Organization Management. - : SAGE Publications. - 1059-6011 .- 1552-3993.
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Journal article (peer-reviewed)abstract
- Conflict in organizations takes many forms. However, most existing literature on organizational conflict focuses on overt forms of conflict expression and handling. While covert conflict exists and shapes the collective organizing of conflict in organizations, the relationship between overt and covert forms of conflict has not yet been well explicated. This article offers a novel perspective on the dynamics of overt and covert conflict in organizations by examining why some forms of conflict gain legitimacy over others. We present an ethnographic study of how the staff and management experienced everyday conflict at a Nordic aid agency that highly prized harmony and collaboration in the workplace and had therefore adopted a deliberate and logical approach to conflict. An affective underside of the organization, marked by subtle and suppressed conflict expression, however, alluded to an acknowledged organizational order that guided conflict interaction among members and kept the production together. To explain these organizational dynamics, we use narrative theory as an original and fertile perspective for studying both overt and covert forms of conflict and their interaction. This reveals an important feature of their relationship: they are intertextually linked through their relationship to the dominant organizational identity, which hegemonizes what is and what is not allowed to get into conflict over. From these findings, we develop a model of the structuring of overt and covert conflict through organizational identity, thus contributing to the organizational conflict literature.
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