| 1. |
- Abrahamsson, Sten, 1953-, et al.
(författare)
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Adding requirements on customers to current quality models toimprove quality : development of a customer ‐ vendor interaction
- 2010
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Ingår i: 13<sup>th</sup> QMOD conference on Quality and Service Sciences ICQSS 2010. - Visby : Gotland University. ; , s. 1-9
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Konferensbidrag (refereegranskat)abstract
- In most descriptions of business development and models for Corporate Governance, contacts between supplier and customer are for the most part focused on the supplier’s responsibility to identify and document customer requirements in order to enable the organization to meet customer requirements (stated and unstated). In the actual contact between customer and supplier it has been observed in several cases that there are aspects of the interaction not described in traditional theoretical quality models. What seems to be missing is a more explicit requirement for customers and for customers' actions. The logic is that a qualified customer performing based on supplier instructions will result in a better performing product. The apparent lack of theoretical models describing this aspect indicates that this is an interesting area for research and development. The purpose of this paper is to highlight a seemingly "forgotten" area within quality management, which is the lack of requirements put on customers in quality models. The first objective is to review existing quality models to explore the extent of requirement on customers included. The second objective is to propose additions to current models that include requirements placed on customers. A limited review of the award criteria and the most common models for quality and improvement techniques shows that there is no explicit and documented way to set requirements for customers. Our interpretation is that EFQM is the model closest to our description of “demands on customer” due to their clauses connected to “partnership”. The ISO/DIS 26000 is moving the requirements further against the customer for the social responsibility than the quality standards are doing. Further research could focus on how requirements on customer will affect the performance of the entire supply chain both from a quality and social point of view.
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| 2. |
- Abrahamsson, Sten, 1953-, et al.
(författare)
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Implementing Lean : Discussing Standardization Versus Customization with Focus on National Cultural Dimensions
- 2012
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Ingår i: Management and Production Engineering Review. - Opole : Polish Association for Production Management. - 2082-1344. ; 3:4, s. 4-13
-
Tidskriftsartikel (refereegranskat)abstract
- Lean or Toyota Production System (TPS) has more or less successfully been implemented in the Western world’s businesses and organizations for the past 20 years. Several authors have discussed what it is that creates a successful implementation, and several studies have been presented where strategies for implementations have been studied. Culture’s impact and possible mitigation for Western companies have been studied and described by for example Womak & Jones. Proponents of the concept of Lean argue that culture is not a constraint for implementation of Lean. Lean Management is called a philosophy but it is often used as a change strategy in the sense that it is implemented with the view of improving performance. A change strategy could be seen as a product that might have to be customized with the view of improving the effectiveness of the implementation. On the other hand abandoning a standardized approach comes with the risk of severely altering the change strategy, possibly to its detriment. Implementing Lean will have an effect on the company culture. Does it make any sense customizing the implementation to culture if the issue is changing the culture? The purpose of this paper is to highlight and discuss the balance between a customized implementation and a standardized implementation. Which are the main arguments for standardization and customization and how could these be reconciled? A literature study of Lean implementation has been carried out and compared with Lean principles and theories from change management with focus on change drivers and change barriers. Main drivers of Hofstede’s national cultural dimensions are compared with Lean principles to identify possible drivers and barriers in different cultures. The theory synthesis on drivers and barriers is subjected to a first test in a case study on Lean implementation according to a standardized approach. The implementation is made in a small Swedish factory belonging to a worldwide industrial company. Results from the literature review and the case study indicate that both customization and standardization are needed.
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| 3. |
- Abrahamsson, Sten, 1953-, et al.
(författare)
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Integrated Management Systems : testing a model for integration
- 2011
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Ingår i: 14th Toulon-Verona Conference. - Alicante : University of Alicante. - 9788890432712 ; , s. 22-35
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Konferensbidrag (refereegranskat)abstract
- Management systems are widely used for creating order, minimising risks and for assuring performance. Management systems are in many occasions integrated since this has been found to be beneficial. In this paper a model for a fully integrated management system (IMS) based on the three axes of level, extent and scope of integration is tested for relevance. The studied system permits the integration of all relevant process dimensions. The research is only in a pilot stage, but the initial results are promising and indicate that there are advantages in using the process view as a base for identifying critical aspects to be managed. A review of the current situation for system integration is studied and the model is subjected to some tests using Sweden as a case. The background study shows that system integration still is limited, especially when comparing with a fully integrated IMS. The feedback from the organisations interviewed is positive and supports continued work with development of the model.
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| 4. |
- Abrahamsson, Sten, 1953-, et al.
(författare)
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Integrated Management Systems : advantages, problems and possibilities
- 2010
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Ingår i: 13th Toulon-Verona Conference. - 9789729344046 ; , s. 1-12
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Konferensbidrag (refereegranskat)abstract
- Effective management in the globalized world requires an effective, efficient and flexible management system. Effective could be interpreted as addressing all relevant stakeholder concerns in a context of Corporate Social Responsibility (CSR). Efficient would mean that it does the job with low resource use. Flexibility requires that changed conditions and new requirements easily can be included. Many organizations are already working with Integrated Management Systems (IMS). Interesting questions are to what extent current integration covers the above mentioned needs and if not what changes are needed. This conceptual paper looks at the advantages and problems of integration. Possibilities for development of fully integrated management systems are studied from the perspective of managing stakeholder needs, with the forthcoming ISO 26000 – “Guidance on social responsibility”, as inspiration. Results show that there are advantages in integration, but that the scope and level of integration often is limited. A conceptual model for integrating all stakeholder needs in value networks is presented.
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| 5. |
- Abrahamsson, Sten, et al.
(författare)
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University Services for regional Development : Ideas on Stakeholder Based Quality Management in a Region
- 2011
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Ingår i: Proceedings : 14th QMOD Conference on Quality and Service Sciences. - Pamplona : Servicios de Publicaciones Universidad de Navarra. - 8480812117 ; , s. 36-54
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Konferensbidrag (refereegranskat)abstract
- Background Regional Development is a permanent activity of change including long range visions and goals. This work includes both continuous and breakthrough change. Quality management practises are used for organisational improvement and could be seen as one way of supporting effective change management. Provided we can view a region as an organisation we could also view it as a process. Dealing with the region as a system of processes might make it possible to use quality management practices to support more effective regional development. Based on an analysis of the presentation of the current state and the visionary state it should be possible to analyse proposed change strategies from a process perspective. Purpose The general purpose of the study is to see how universities could contribute to regional development. Specific research questions in this study are: For a region how can the present state, the visionary state and the chosen change strategies, be described with Quality Management values and methodologies with focus on the process view How do the regional university mission, vision and goals align with defined regional objectives? Methodology A literature survey for how Quality Management has been used for regional development is carried out to create a structure for the data collection. The region of Gotland is chosen as an example for a region. The reason for this is that Gotland is a small region consisting of an island providing clear boundaries. There is only one university, which makes it easier to study the links between university and region. Available regional visions are studied as well as main presentation of regional performance with focus on the region of Gotland. The main organizational stakeholders are identified and studied. Data is gathered from web sites and from interviews. The categorisation of information is based on a process perspective using process based system models adapted to the initial literature survey. The current change process is also portrayed. In order to see how the local university performance and plans align with the regional plans the Gotland University web-site is studied for relevant documents. Main results Regional performance can seemingly be described using process based system models. The stakeholder approach can in a meaningful way be used to describe main regional requirements.
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| 6. |
- Carnerud, Daniel, 1983-
(författare)
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Exploring Trends, Patterns and Characteristics of Quality Management Through Text Mining
- 2016
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- At frequent intervals, new reports and papers are published stressing the importance of high quality and quality improvement measures in the public and private sector if Sweden is to survive as a welfare state and industrial nation. The situation seems not to be unique for Sweden: similar opinions can be heard in other parts of the world as well. In the 21st century, consumers and citizens should be provided with continuously improved quality at a lower cost, otherwise businesses are likely to go bankrupt and politicians may lose the trust of the people. Quality is, thus, a word that is used persistently by people in power and the social commentators of today. From this perspective, it might seem fitting that quality, quality management (QM), total quality management (TQM) and other closely related terminologies are well defined, to make possible constructive dialogue that will culminate in effective action. This is often not the case, which is why vision statements, campaigns and other quality improvement measures risk falling short before they are even launched. With this background, the purpose of this thesis is to facilitate fruitful dialogue by examining QM-research and how trends, terminologies and research focus have shifted over time. By increasing the understanding of how QM-research has evolved it is also possible to create a coherent overview which hopefully can help to reduce confusion and polarisation amongst scholars and practitioners. In this way, it might be possible to increase the number of successful quality improvement measures as well as to lay the foundations for sustainable and system-wide quality improvement actions in society at large.The thesis is based on three studies, of which the first is looking into conference proceedings from one of the globally most prominent scientific conferences on quality – the QMOD-ICQSS conference. The two subsequent studies use abstracts from three of the top ranked scientific journals dealing with quality - International Journal of Quality and Reliability Management, Total Quality Management Journal and Total Quality Management & Business Excellence. All studies have been conducted according to text mining methodology, which entails usage of statistical tools in the form of hard- and software for data collection, modelling and analysis. The approach is exploratory and previously not verified with this purpose, which is why the three studies offer unique perspectives on the research field, at the same time as new methodological tools and approaches are investigated and tested.Through the studies it is possible to show occurrence of trends in research alignment as well as in publication design and popularity. The studies also identify central, perpetual, topics around which the research has been concentrated. These topics indicate that the research field, in spite of momentary trends and fashions, rests on a firm foundation regarding problem definition and approaches to solve them. Finally, a model is presented which summarizes the perspectives and outsets which distinguish QM and make it a research field in its own right.
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| 7. |
- Cöster, Mathias, 1969-, et al.
(författare)
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Are They Reporting the Right Thing and Are They Doing It Right? : A Measurement Maturity Grid for Evaluation of Sustainability Reports
- 2020
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Ingår i: Sustainability. - : MDPI AG. - 2071-1050. ; 12:24
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Tidskriftsartikel (refereegranskat)abstract
- An accessible way to monitor company sustainability, is to study sustainability reports. In spite of wide adherence to the extensive Global Reporting Initiative standards, sustainability reports still vary considerably regarding how well these are integrated and used. The purpose of this paper is to present and test a maturity grid for sustainability reports assessment that enables critical stakeholder needs analysis of sustainability reports. Based on a stakeholder needs perspective we argue that the right thing in a sustainability report means reporting in the entire value chain for main sustainability impacts. Doing this right means having externally set targets for main sustainability impacts, using relevant absolute and relative indicators, and having an easy to read report presenting main performance compared to targets for a period of at least seven years. Some 50 sustainability reports from Swedish companies in various industries were collected and assessed using the maturity grid. Results indicate that the maturity grid is usable, but that the sustainability report assessment still is difficult, and that variability of the assessments are high. Furthermore, the observed indicative levels of measurement maturity in organizations are low suggesting that most companies still are struggling with understanding what sustainability means to them.
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| 8. |
- Cöster, Mathias, 1969-, et al.
(författare)
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Verksamhetsstyrning för hållbar utveckling
- 2023
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Den här boken handlar om hur organisationer kan bidra till hållbar utveckling genom att utveckla sin verksamhetsstyrning. I det arbetet behöver organisationen identifiera vad hållbar utveckling är genom att ta del av olika ramverk och politiska processer - och sedan lyckas integrera detta i organisationens mål, strategier och affärsmodeller. Med utgångspunkt i det kan man analysera hur hållbarhet kan integreras i organisationens verksamhetsstyrningssystem och styrprocesser.Bokens första del går igenom grunderna i verksamhetsstyrning och beskriver vad hållbar utveckling är. Författarna presenterar en modell för hur man kan integrera hållbarhet i den traditionella verksamhetsstyrningen.I bokens andra del presenteras tre fördjupande exempel (boendeprocessen, Region Gotland och Hotell S:t Clemens), som diskuterar och analyserar olika aspekter av verksamhetsstyrning för hållbar utveckling.
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| 9. |
- da Motta Reis, José Salvador, et al.
(författare)
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Striding towards Sustainability : A Framework to Overcome Challenges and Explore Opportunities through Industry 4.0
- 2021
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Ingår i: Sustainability. - : MDPI. - 2071-1050. ; 13:9
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Forskningsöversikt (refereegranskat)abstract
- Sustainability 4.0 (S4.0) enables sustainable development through intelligent technologies to meet economic, environmental and social demands. The main objective of this article is to propose a framework for developing S4.0 in sectors of Triple Helix (TH) (Government, Organizations and Academy). The framework consists of benchmarking of policies and initiatives from the Science-Technology Scenario in S4.0 (STS-S4.0) and the author's experience. The STS-4.0 is a snapshot of relevant initiatives from the countries that performed best in science and technology in S4.0. This work uses the methods of bibliometric studies and content analysis of scientific articles from the Scopus database and patents publications from the Orbit database. This research resulted in a total of 19 propositions for developing sustainability through I4.0. Of these, eight are for Government, six for Organizations and five for Academy. The main scientific contribution of this work is to expand and deepen the recent block of knowledge on S4.0. As for the applied contribution, this work contributes to the conscious and sustainable development of humanity through the technological elements of I4.0, contributing to the achievement of the following SDGs proposed by the UN: 9 (Industries, Innovation and Infrastructure), 11 (Sustainable Cities and Communities) and 13 (Climate Action). The main novelty of this article is the creation of paths for Government, Organizations and Academy to interactively lead the development of global sustainability through the smart technologies of I4.0.
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| 10. |
- Dahlin, Gunnar, et al.
(författare)
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Assessing project management maturity in Sweden
- 2024
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Ingår i: International Journal of Project Organisation and Management. - : InderScience Publishers. - 1740-2891 .- 1740-2905. ; 16:1, s. 22-45
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Tidskriftsartikel (refereegranskat)
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| 11. |
- Dahlin, Gunnar, et al.
(författare)
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Business Administration and Leadership for Sustainable Development : a case study of a cross functional candidate program
- 2010
-
Konferensbidrag (refereegranskat)abstract
- This paper analyses critically a three year candidate program for educating change leaders for Sustainable Development. The program was started in 2007 in co-operation between the departments of Quality Management and Business Administration in Gotland University. The analysis of the program is based on a review of learning outcomes, courses created, pedagogy applied, interviews of students, interviews of teachers and reflection on challenges in cross departmental co-operation. The program was created in consultation with companies and organizations being potential employers of the students after their education. The overall idea of the program embodies thoughts from Liberal Education and System Thinking [1], [2]. The pedagogy used could be summarized in the continuous cycle of theory-practice-understanding. Sustainable Development has been dealt with in theory and practice using the Triple Bottom Line in combination with companywide process management. Focus has been on describing components of change and change management. The theoretical foundations are found in structured methodologies for improvement such as Total Quality Management, Six Sigma, Lean Management, Project Management and in leadership theory with focus on group dynamics. Successful change seems to require, apart from a good solution, the willingness to implement the solution and the ability to manage change. Working across departments is not easy in spite of the closeness typical for the small Gotland University with some 200 employees. Academia and universities could be seen as strong advocates of the old functional order where cross functional process thinking is not easy. Changing a curriculum fixed for many years and changing educational culture are formidable challenges. Not everything went according to plans which have provided some valuable learning experiences. The overall results are positive and many of the ideas of integrating theory and practice by using organizations including the campus as a study object have been successful.
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| 12. |
- Dahlin, Gunnar, et al.
(författare)
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Customised process maturity measurement : conceptual models for improving organisational performance
- 2016
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Ingår i: PMA 2016.
-
Konferensbidrag (refereegranskat)abstract
- Process maturity models are widely written about in literature. Many of these maturity applications and models have their origin in the Capability Maturity Model (CMM). The model origins are in software engineering. Process maturity levels are not clearly defined in process management terms. It could be that some customisation is needed when maturity models are applied in different fields and that this customisation could benefit from process management theory. This paper proposes a customised process maturity model with the purpose of assessing the current level of performance while also demonstrating what needs to be done to improve maturity.
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| 13. |
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| 14. |
- Dahlin, Gunnar
(författare)
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Process Maturity : A Component of Process Management
- 2017
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- To be able to meet an increased competition through for instance globalization, and shorter product lifecycles, focus on performance control is central for organizations, where for instance processes and stakeholder orientation are central when continuously improving the operation of the organization.The purpose of this thesis is to contribute to the knowledge of how process maturity can be linked to process management.The following research questions have been formulated: How does process theories relate to the integration of management systems? How are process theories used within the field of process maturity?Which are the key elements in a process maturity model?Regarding the first research question a literature review was conducted in order to find out how organizations are working with integration of management systems. The main focus of this study was how integration of management systems relates to processes and stakeholder involvement.Secondly a literature review has been conducted on the concept of process maturity. The main aim was to find maturity models focusing on processes and process management, examine the structure of the maturity models used and explore how process management is described within different maturity models.Thirdly a conceptual model for measuring process maturity has been constructed. The content of this model has mainly been based on findings from the literature review conducted on articles on process maturity as well as a literature review of Process Management literature.
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| 15. |
- Fredriksson, Maria, et al.
(författare)
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Making sense of quality philosophies
- 2018
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Ingår i: Total Quality Management and Business Excellence. - : ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD. - 1478-3363 .- 1478-3371. ; 29:11-12, s. 1452-1465
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to improve sense-making of different quality philosophies using a quality system model. We have chosen Total Quality Management, Six Sigma, Lean Management and ISO 9000 as typical quality philosophies. The chosen model is based on describing a system as consisting of purpose, principles, methodologies and tools. This model is extended to include a roll-out process and a management process for each philosophy. The main results indicate that the proposed model presents a way of describing, comparing and interpreting quality philosophies. The major implication of the study is that it provides a way to describe and define quality philosophies. The study makes a contribution to Quality Management in proposing a model for describing a quality philosophy.
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| 16. |
- Fredriksson, Maria, et al.
(författare)
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Slutrapport för projektet ”Flipped Classroom med stöd av Scalable Learning”
- 2016
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Rapport (populärvet., debatt m.m.)abstract
- Sammanfattning av projektet, inklusive den pedagogiska förnyelsenFlipped Classroom, med hjälp av lärplattformen Scalable Learning som stöd för studentaktiverande undervisningsform, är ett bra sätt för studenten att aktivt ta del i sin egen lärandeprocess. Det som är viktigt är att undervisningen läggs upp på ett annat sätt än den traditionella, vilket kräver en övergångsperiod för lärare och studenter. Som lärare behöver vi tänka lite extra på hur vi ska lägga upp övningar, lektioner och seminarier så att studenten verkligen kan ta aktiv del i sin lärandeprocess. Det är lätt att göra övningar som studenten klarar på någon minut men där läraren lagt ner förhållandevis mycket tid i förberedande arbete.Tidigare testades lärplattformen Scalable Learning försiktigt i ett par av ämnet Kvalitetstekniks kurser med positiv utvärdering från studenterna. Nu har vi gjort ett stort antal inspelningar och det resultat och moduler som läggs upp av material, quizzer, inspelningar etc. planerar vi att använda i andra kurser på programmen. SlutsatserFlipped Classroom är ett nytt sätt att tänka och arbeta på för både studenter och lärare. Vi vill gärna fortsätta med den typen av studentaktivt lärande. Av erfarenhet vet vi att det tar lång tid att förändra inställning och tänkande, vilket behövs för den här typen av förändring. Vi arbetar på att förbättra de inspelade lektionerna samtidigt som vi vill tänka nytt när det gäller sammankomsterna mellan student och lärare.
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| 17. |
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| 18. |
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| 19. |
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| 20. |
- Garvare, Rickard, et al.
(författare)
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Sustainable development : extending the scope of business excellence models
- 2001
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Ingår i: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 5:3, s. 11-15
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Tidskriftsartikel (refereegranskat)abstract
- This paper presents an example of how to integrate the values of sustainable development in a business excellence model. It discusses definitions and measures of sustainable development, integrating values of total quality management with global human and environmental stakeholder interests. Requirements, core values, main criteria and different concepts of measures for sustainable development are examined, discussed and defined. Existing methods and strategies for quality and business excellence are compared with definitions of sustainable development. Indicators for sustainable development in an organisational and business context are discussed and a rough framework is presented.
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| 21. |
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| 22. |
- Isaksson, Raine, et al.
(författare)
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A Preliminary Model for Assessing University Sustainability from the Student Perspective
- 2013
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Ingår i: Sustainability. - : MDPI AG. - 2071-1050. ; 5:9, s. 3690-3701
-
Tidskriftsartikel (refereegranskat)abstract
- This paper assesses university sustainability from the perspective of the interested student. A set of questions for a university website analysis is proposed and preliminary results for Swedish universities are presented. The university website analysis intends to emulate a student looking for a university working with sustainable development. University ranking is compared with the results from the sustainability assessment. Results from the study are based on university website analysis of 18 Swedish universities out of a total of 30. Universities are grouped in high ranked, low ranked and benchmark universities. For the majority of the studied universities it was possible to extract the information needed for a sustainability assessment from the website, which indicates that further development of the method is of interest. The average level of performance in the assessment was found to be less than 50% of the maximum of the proposed scale. With Sweden generally being a leading nation in sustainable development the results are below of what could be expected. Ranking, based on the Swedish ranking system does not seem to predict university sustainability performance. The indication is that Gothenburg University, while having further improvement potential, could be considered a benchmark in the Swedish context.
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| 23. |
- Isaksson, Raine
(författare)
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A proposed preliminary maturity grid for assessing sustainability reporting based on quality management principles
- 2019
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Ingår i: The TQM Journal. - : Emerald Group Publishing Limited. - 1754-2731 .- 1754-274X. ; 31:3, s. 451-466
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Tidskriftsartikel (refereegranskat)abstract
- PurposeSustainability reports (SRs) could be viewed as organisational measurements of sustainability performance. The purpose of this paper is to discuss how well SRs are measuring and communicating sustainability and how reporting could be assessed and improved by presenting a maturity grid based on quality management principles.Design/methodology/approachQuality management students have assessed publicly available SRs. A total of 55 student assessments have been analysed by the author and used to indicate how understandable reports are. Quality management principles and input from the student assessments have been used to propose a maturity grid for sustainability reporting quality.FindingsThe indication is that SRs are not easy to interpret. The word sustainability aspect used should be replaced with impact on vital stakeholder needs. Guidelines for analysing reports could be improved by using process focus to clearly describe scope of reporting as the entire value chain.Research limitations/implicationsResults are limited to assessing how sustainability is measured. How sustainable the organisations are is not assessed. The research is ongoing, and the proposed matrix is preliminary needing validation and further modification.Practical implicationsThe proposed maturity grid for sustainability reporting forms a good basis for further development of SRs and the critical review of them.Social implicationsResults indicate a need to report sustainability in the entire value chain and to focus more on vital stakeholder needs such as poverty and climate change.Originality/valueThe paper discusses a field of synergies between quality and sustainability management, which is important but still sparingly researched.
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| 24. |
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| 25. |
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| 26. |
- Isaksson, Raine Birger, et al.
(författare)
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The crippled bottom line : measuring and managing sustainability
- 2015
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Ingår i: International Journal of Productivity and Performance Management. - : Emerald Group Publishing Limited. - 1741-0401 .- 1758-6658. ; 64:3, s. 334-355
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Tidskriftsartikel (refereegranskat)abstract
- PurposeSustainability can be assessed in the dimensions Profit, Planet and People. A problem with the approach is that these dimensions cannot be added. Another problem is that performance seldom is related to global system boundaries. The purpose of this paper is to study the “what” of sustainability by linking this to global boundaries and proposing “how” the authors could manage change toward sustainability.Design/methodology/approachSustainability definitions are reviewed to identify main stakeholders. People value defined as utility is compared to Planet harm as carbon emissions and People harm as prices of products. This approach is examined in business studying the global processes of housing, transporting, providing food and cement manufacturing.FindingsThe relative indicators with focus on People utility compare to Planet and People harm seem to be relevant for measuring the level of sustainability. The Crippled Bottom Line of People value/Planet harm and People value/Planet harm is proposed as the “what” to measure and the change process of “understanding-defining-measuring-communicating-leading change” is proposed as the “how” to change.Research limitations/implicationsThe research is based on identifying the main stakeholders based on sustainability definitions and from that point mostly on deductive reasoning.Practical implicationsThe practical implications are that organizations could define sustainability indicators with objectives that are linked to global limits.Social implicationsAdvocating the use of price as a social indicator could have social implications.Originality/valueThe paper contributes to the discussion of how to link global limits to organizational measurements and targets.
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| 27. |
- Isaksson, Raine, et al.
(författare)
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Barriers to and drivers for change : analysing causes for improvement potential in the building supply system in Dar es Salaam
- 2010
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Ingår i: Proceedings of the 13th QMOD Conference, 30 August - 01 September 2010, Cottbus, Germany. ; , s. 1-14
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Konferensbidrag (refereegranskat)abstract
- Business excellence needs constant reinvention with current challenges being such as how to integrate Learnability, Innovability and Sustainability. This paper looks at learning based on Innovation Action Research with focus on process innovation with the purpose of highlighting sustainability challenges in business core processes. A system based process model in combination with sustainability indicators is used to describe a value network and the existing potential for improved sustainability. A qualitative method for specifying generic causes for the existing improvement potential is used to discuss barriers and drivers for change. Results indicate that quality methodologies can be used as a powerful support for sustainable development.
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| 28. |
- Isaksson, Raine, et al.
(författare)
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Cement and Concrete - Quality and Sustainability : Understanding, defining and measuring opportunities
- 2021
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Ingår i: Accelerating the progress towards the 2030 SDGs in times of crisis. - 9789189341173 ; , s. 2061-2078
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Konferensbidrag (refereegranskat)abstract
- Shelter is a basic human need. Providing shelter comes with a high climate footprint. Carbon emissions from buildings are estimated to contribute to about 30-50% of global emissions when assessed for the entire building value chain. The use of buildings with heating and cooling contributes with the largest parts but also the building material which is in focus here. Concrete is the most used human-made product in the world. On a global average each person consumes about three tons per year. Cement is the glue in Concrete. Cement contribution to global carbon emissions is about 7-9%. What is sustainable building and how could cement and concrete be part of it? It seems that the question is more difficult to answer than anticipated. Here, we develop a Quality Management inspired model to help us to find opportunities in understanding, defining and measuring sustainability and sustainable development. We then apply the proposed model for cement and concrete sustainability.
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| 29. |
- Isaksson, Raine, et al.
(författare)
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Change management from a stakeholder perspective
- 2011
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Ingår i: Proceedings QMOD Conference on Quality and Service Sciences 2011. - Navarra : Servicios de Publicaciones Universidad de Navarra. ; , s. 886-901
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Konferensbidrag (refereegranskat)
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| 30. |
- Isaksson, Raine, et al.
(författare)
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Change Management from a Stakeholder Perspective
- 2011
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Ingår i: Proceedings : QMOD Conference on Quality and Service Sciences 2011. - Pamplona : Servicios de Publicaciones Universidad de Navarra. - 8480812117 ; , s. 886-901
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Konferensbidrag (refereegranskat)abstract
- With the ever increasing rate of change the pressure continues to rise on all types of organisations for quicker and more effective change. Companies of today face multiple requirements which have caused a shift from shareholder focus to a more balanced stakeholder focus. In the 80s and 90s the Japan originated quality movement with its focus on customers was by many seen as the solution for effective change. Change program focus has since shifted from Total Quality Management (TQM) and Business Excellence models to 6Sigma improvement and Lean Management in parallel with behaviourally oriented change approaches with their focus on leadership. There does not seem to be any clear typology that relates different improvement approaches within the larger context of Change Management. The main purpose of this paper is to review how change management is defined and presented and to propose a stakeholder based taxonomy for organisational change management and to also portray if and how quality management could be seen as part of this. This is done with the view of increasing the understanding of what constitutes effective change. The results here form only a first iteration of a more extensive work to come. The purpose is to identify critical elements for change. Change Management has been described as a process. Elements identified have then been placed into a process based system. The first results indicate that Quality Management could be seen as part of Change Management and that the chosen approach using the process view is promising, but also that the process of change is complex and that considerable further research is required.
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| 31. |
- Isaksson, Raine
(författare)
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Creating a sense of urgency for sustainable development : Testing two system models
- 2019
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Ingår i: Journal of Cleaner Production. - : Elsevier. - 0959-6526 .- 1879-1786. ; 227, s. 1173-1184
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Tidskriftsartikel (refereegranskat)abstract
- In spite of good coverage of sustainability and sustainable development both in scientific journals and other publications, humanity is on a steady unsustainable track consuming more than is produced. Understanding of change needs, does not seem to convert into sufficient change action. Sustainability issues are often complex, interdependent and hard to comprehend, indicating that sustainable development, in addition to change willingness, requires a holistic perspective. Seeing and understanding systems - systems thinking - is important. This implies that sense-making of systems and of sustainable development is important as a prerequisite for change. Possibilities of realising synergies between quality management and sustainable development are often discussed but do often not seem to be fully realised. This paper tests two system models from Quality Management in the context of sustainability in cement manufacturing and building material production. The indicative results suggest that the proposed system models are able to describe and identify improvement opportunities that could be used to create interest for change.
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| 32. |
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| 33. |
- Isaksson, Raine
(författare)
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Defining Quality and Sustainability – Looking for Synergies
- 2013
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Ingår i: 16th QMOD−ICQSS Proceedings Quality Management and Organizational Development Conference 4th—6th September 2013 Portorož, Slovenia. - 9789612322694 ; , s. 833-843
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Konferensbidrag (refereegranskat)abstract
- IntroductionBoth quality and sustainability are frequently used and positively loaded words. On the overall level most people agree that we should both have quality and sustainability in the processes we are working with. Logically there should be synergies in improving quality and sustainability but there could also be conflicts. When assessing how well our processes are performing, it becomes more complicated to find a consensus since there are many and partly conflicting views and definitions on what quality and sustainability mean. What we cannot measure, we cannot improve and what we cannot define we cannot measure. PurposeThis paper reviews definitions for quality, sustainability and sustainable development with the purpose of highlighting synergies. Definitions and measurement principles combing quality and sustainability are proposed.Methodology/ApproachQuality and sustainability are discussed and some working definitions are proposed. Garvin’s (1984) five approaches to define quality are applied on the working definitions for quality and sustainability. The approaches are reviewed and exemplified with some products to test the feasibility of the approach. The development of quality and sustainability is studied based on a chosen change process. The resulting categorisation of quality, sustainability, quality development, sustainability development and sustainability development are reviewed for identifying synergies. FindingsFindings indicate that there are more of synergies than differences and that it is possible to define an operational definition combining quality and sustainability that can be used for assessing and improving performance.ImplicationsThe results provide help for an operationalization of combined quality and sustainability performance.Originality/Value of paperThe paper proposes a practical interpretation of how to work with quality and sustainability development.
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| 34. |
- Isaksson, Raine, et al.
(författare)
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Describing building sustainability innovation potential : Block making in Tanzania and Uganda
- 2019
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Ingår i: Proceedings of 22nd Excellence in Services International Conference, Thessaloniki (Greece) | 29-30 August 2019.
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Konferensbidrag (refereegranskat)abstract
- Purpose. This paper describes opportunities for sustainable building in East Africa. Previous research indicates that cement is often poorly used in the commonly used concrete blocks. Better use of cement and thereby lower costs and a lower carbon footprint might be achieved by substituting solid blocks with hollow ones while sustaining functional requirements. This work could further be advanced by a business model that promotes affordability and a lowered carbon footprint of blocks produced at building site. Methodology. Block manufacturing processes in Tanzania and Uganda are described. Sustainability performance as price and carbon footprint per wall m2 are assessed and compared for solid and hollow concrete/sandcrete blocks. Findings. The results from Uganda indicate that there is a clear economic and environmental advantage in using hollow blocks compared to solid blocks. There seems to be innovation potential to be realised both in choice of product and improvement of manufacturing processes. The preliminary findings indicate that costs per m2 of wall could for 6 inch blocks of the same functional quality be reduced with some 20% and the carbon footprint with 40% when using hollow blocks instead of solid ones. In Tanzania only a carbon footprint saving potential of about 30% has been inferred. Practical implications. The results indicate that in order to assess overall global improvement potential, sustainability needs to be understood on the operational level. Originality/value. The results contribute to the development of more sustainable building blocks in the context of East Africa.
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| 35. |
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| 36. |
- Isaksson, Raine, et al.
(författare)
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Detecting Supply Chain Innovation Potential for Sustainable Development
- 2010
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Ingår i: Journal of Business Ethics. - Dordrecht : D. Reidel. - 0167-4544 .- 1573-0697. ; 3:97, s. 425-442
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Tidskriftsartikel (refereegranskat)abstract
- In a world of limited resources it could be argued that companies that aspire to be good corporate citizens need to focus on making best use of resources. User value and environmental harm is created in supply chains and it could therefore be argued that company business ethics should be extended from the company to the entire value chain from the first supplier to the last customer. Starting with a delineation of the linkages between business ethics, corporate sustainability and the stakeholder concept, this paper argues that supply chains generally have a great innovation potential for sustainable development. This potential could be highlighted with system thinking and the use of change management knowledge, promoting not only innovations within technology but also within organizational improvement. We propose process models and performance indicators as means of highlighting improvement potential and thus breaking down normative business ethics’ requirements to an operationalizable corporate level: Good business ethics should focus on maximizing stakeholder value in relation to harm done. Our results indicate that focusing on supply chains reveals previously unknown innovation potential that seems to be related to limited system understanding. The assumption is that increased visibility of opportunities will act as a driver for change. Results also highlight the importance of focusing on sustainability effects of the core business and clearly relating value created to harm done.
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| 37. |
- Isaksson, Raine, et al.
(författare)
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Drivers for sustainability : Making better use of cement in Dar es Salaam
- 2009
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Ingår i: International Conference - Quality and Service Sciences 2009. - Verona Italy.
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Konferensbidrag (refereegranskat)abstract
- Background: The Stern Review asserts that “Policy to reduce emissions should be based on three essential elements: carbon pricing, technology policy, and removal of barriers to behavioural change”. The most demanding challenge could be the issue of behavioural change which requires the mobilization of drivers for change towards more sustainable performance. According to reports from the WBCSD, the building supply chain in many countries could account for as much as 40% of man made carbon emissions. Most building growth is taking place in Third World countries with concrete and especially concrete blocks as the most widely used building material. Cement is the most expensive component of these materials and also has the highest carbon footprint. This means that it is of both economic and environmental interest to see that cement is used in the best way in order to make best use of resources.Purpose: To diagnose the improvement potential of a typical building supply network. To identify governance, technology and behavioural barriers to change and to propose how drivers for sustainable change could be strengthened.Methodology: A process based system model has been used to identify the main elements in the building supply network used for making concrete blocks in Dar es Salaam, Tanzania. The blockmaking process has been studied in some detail, using process walks at five different blockmaking sites. Additionally interviews with block makers, cement manufacturers and control laboratories for brick measurement have also been used to collect data. The resulting material has been summarised in a single unit multiple case study. The collected material has then been subjected to an opportunity study that covers diagnosis, analysis, and to some extent, proposed actions for improvement. The diagnosis provides the theoretical improvement potential in terms of user value per price and user value per carbon footprint. The analysis of the causes for the improvement potential has been carried out using a checklist for resources with focus on Material, Machine, Method, Measurement, Manpower and Management factors. Proposed actions focus on ideas of how to reinforce drivers that will help to overcome the main identified barriers, which are mainly expressed as resource problems.Research limitations: Block-making has been used to exemplify the main building supply network in Dar es Salaam. The justification for this choice is that approximately 60% of cement sales in Dar es Salaam go into block-making. In a typical Western context only 15% of the entire carbon footprint over the lifetime of a building comes from building materials with the rest coming mainly from heating and cooling. The situation in an African city like Dar es Salaam is very different with relatively few buildings having cooling and none having heating. Consequently the role of the building materials, and especially cement use, becomes more important both in terms of initial cost and for the resulting carbon footprint.
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| 38. |
- Isaksson, Raine
(författare)
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Economic sustainability and the cost of poor quality
- 2005
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Ingår i: Corporate Social Responsibility and Environmental Management. - : Wiley. - 1535-3958 .- 1535-3966. ; 12:4, s. 197-209
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Tidskriftsartikel (refereegranskat)abstract
- Sustainable development (SD) on the organizational level is often measured using the triple bottom line, which divides performance reporting into the economic, environmental and social dimensions. Since total quality management (TQM) over the years has proven to contribute to good economic performance, it is interesting to review synergies of the two concepts TQM and SD. Indicators commonly used in the triple bottom line are compared with quality related measurements and a synthesis is proposed. Focus is on the economic dimension and indicators in the form of cost of poor quality (CPQ). The CPQ as a sustainability indicator is discussed and exemplified. The results indicate that existing economic sustainability performance measurements based on distribution of surplus should be complemented with indicators for internal losses. A sound profit is in most cases necessary, but it is not the sole condition for economic sustainability.
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| 39. |
- Isaksson, Raine
(författare)
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Excellence for sustainability – : maintaining the license to operate
- 2021
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 32:5-6, s. 489-500
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Tidskriftsartikel (refereegranskat)abstract
- Companies increasingly work in a global context and need to be relevant in it. In addition to focus on customers, companies need to identify and attend to the needs of various stakeholders. The quality principle of customer focus has been used for identifying stakeholders, their needs and how to manage them. The Planetary Boundaries, the UN Sustainable Development Goals and The Natural Step have been used to identify performance targets for stakeholder needs. Results indicate that People and Planet could be defined as the main stakeholders and that these stakeholders could be further detailed in order to more easily link them with company business. Critical Planet stakeholders could be such as the Atmosphere and Biosphere. Based on the Pareto principle, People needs focus should be on alleviating poverty with a highest priority given to those living in extreme poverty. Absolute and relative indicators for sustainability performance with focus on core stakeholders have been proposed. The indication is that a paradigm shift from Profit to Planet and People focus is needed. The proposed strategy is to combine customer wants focus with a focus on defined critical stakeholder needs.
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| 40. |
- Isaksson, Raine
(författare)
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How could sustainability and sustainable development be understood based on stakeholder needs focus? : A preliminary suggestion
- 2019
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Ingår i: Proceedings of the 22nd QMOD/ICQSS Quality Management and Organisational Development / an International Conference on Quality and Service Sciences.
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Konferensbidrag (refereegranskat)abstract
- IntroductionLack of sustainability such as climate change and loss of biodiversity are high on the agenda in developed countries. Sweden could be viewed as one of the leading countries for sustainable development. Still, the public debate indicates that understanding sustainability could be difficult. Most leading companies publish yearly sustainability reports. The Global Reporting Initiative standards are widely used as directives for reporting, but still, sustainability reports vary considerably in quality. There seems to be no agreed transparent structure on assessing company sustainability. The problem could be lack of understanding of what sustainability and sustainable development mean on an operational level. One way of improved sensemaking could be applying Quality Management principles by substituting customer needs focus with stakeholder needs focus.PurposeThe purpose of this paper is to contribute to the discussion of what organisational sustainability and sustainable development could and should be and how it could be assessed.MethodologyQuality Management principles based on customer needs focus are translated to stakeholder needs focus. The process management approach of outside in combined with the Pareto principle are used to identify global stakeholders and stakeholder needs as a starting point for understanding and defining sustainability and sustainable development on an operational level. A broad maturity structure based on the stages of understanding, defining, measuring, communicating and leading change is used to organise the content of the results from the discussion.FindingsA preliminary matrix to support work with sustainability and sustainable development is proposed.Originality/valueThe work is an example of how Quality Management could support Sustainable Development.
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| 41. |
- Isaksson, Raine, et al.
(författare)
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How Is Building Sustainability Understood?-A Study of Research Papers and Sustainability Reports
- 2022
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Ingår i: Sustainability. - : MDPI. - 2071-1050. ; 14:19
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Tidskriftsartikel (refereegranskat)abstract
- The global process of providing shelter plays an important role in sustainable development. Buildings are estimated to be responsible for up to 50% of global carbon emissions, which makes building a major issue for climate change. The common saying is that what "we cannot measure, we cannot improve". This assumes that we know what to measure, which requires that we have a common understanding. The indication is that there could be problems in how we understand building sustainability, which, if true, will reduce change towards sustainable building. The purpose of this paper is to assess how building sustainability is understood in building research and building practice. The research approach is to review how building researchers and building companies have interpreted sustainability in leading articles and in leading sustainability reports. These are assessed by studying how sustainability is described and then in more detail applying two maturity matrices on the articles and the reports. The preliminary results indicate that there could be a major problem in understanding sustainability among both building researchers and building company managers, which could constitute a significant obstacle to improving building sustainability. This might not only be related to building sustainability but could be a general problem.
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| 42. |
- Isaksson, Raine, et al.
(författare)
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Improving Supply Networks : Identifying drivers for sustainable change using process models
- 2010
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Ingår i: Proceedings of the 13TH TOULON-VERONA CONFERENCE. - 9789729344046 ; , s. 1-11
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Both within the private and public sector Change Management is a frequently discussed topic. How to lead change for increased sustainability is of interest for all organisations, but also for supply chains and supply networks. For any structured change process there are a few prerequisites, such as understanding the actual position and being able to assess it and to compare it with a goal. With an identified improvement potential it should become possible to devise a strategy for change. One way of describing supply networks is to use process based system models including performance indicators. The research question is if system models can be used to clarify improvement opportunities and in that way become drivers for change. In this conceptual paper we apply the value per harm measurement concept for three different systems and compare the results with what is commonly known and understood.
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| 43. |
- Isaksson, Raine, et al.
(författare)
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Lean Higher Education And Lean Research
- 2013
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Ingår i: 16th Toulon – Verona Conference.
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper is to review possibilities for how Lean principles could be applied for university education and research – Lean Higher Learning and Lean Research. The Lean movement originating from Toyota Production Systems has inspired many different types of businesses and organisations including service and public organisations. Until now the Lean concept has not yet become widely used in university education. Universities could be facing strong competition from novel ways of teaching and learning – if the web offers lectures from Nobel Prize winners for free, why pay money to the local university to listen to a mediocre lecturer? If research proposals can be assessed and validated via a web site linking to acknowledged scholars, why wait for slow research journals? Possibly, Lean principles such as just-in time could be applied for better learning and research quality. This paper studies how traditional university education and research are performing compared to Lean principles with focus on value flow analysis.
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| 44. |
- Isaksson, Raine, et al.
(författare)
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Life Long Lean Learning : Case Sweden
- 2014
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Ingår i: Performance Management. - Aarhus : University of Aarhus. - 9788778826527 ; , s. 242-253
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Konferensbidrag (refereegranskat)
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| 45. |
- Isaksson, Raine
(författare)
-
Making sense of opportunities in building material production
- 2015
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Ingår i: The TQM Journal. - 1754-2731 .- 1754-274X. ; 27:6, s. 781-797
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Breakthrough improvement requires management decisions, which indicates that making sense of existing opportunities is important. This is a particular challenge when the improvement is a possibility and not a problem. The purpose of this paper is to propose the practice of doing an Opportunity Study as the way to create a sense of management urgency for realising dormant possibilities.Design/methodology/approach – A process-based Opportunity Study is presented consisting of a Diagnosing-Analysing-Solving (DAS) approach. Benchmarks are defined and compared with the actual performance resulting in a quantifiable improvement potential (D). Main causes are analysed (A), which leads to proposed solutions (S). The Opportunity Study practice is applied to a cement milling process, a cement plant and a supply network for cement-based building products.Findings – Results indicate that applying DAS methodology highlights realisable opportunities in all of the studied cases. This seems to be a necessary, but not sufficient criterion to create a sense of urgency for facts based change.Research limitations/implications – The results indicate that there is need for further research for looking at the process of sense making and to what extent facts alone can drive change initiatives.Practical implications – Results indicate that by a simple review, focusing on what a system can do instead of which the problems are, valuable opportunities for improvement could be detected.Originality/value – The paper highlights the value of focusing on opportunities.
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| 46. |
- Isaksson, Raine, et al.
(författare)
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Measuring quality with a process model
- 2001
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Ingår i: Building people and organisational excellence : proceedings of the 4th International QMOD Conference : Linköpings universitet 12-14 September, 2001, Sweden: International QMOD Conference (4 : Linköping : 2001). - Linköping : Linköpings universitet. ; , s. 200-205
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Konferensbidrag (refereegranskat)
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| 47. |
- Isaksson, Raine, et al.
(författare)
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Measuring sustainable development using process models
- 2003
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Ingår i: Managerial Auditing Journal. - : Emerald. - 0268-6902 .- 1758-7735. ; 18:8, s. 649-656
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Tidskriftsartikel (refereegranskat)abstract
- This conceptual paper presents a process model combining TQM values and indicators of sustainable development (SD). The intention is to find synergies in applying a process view on different systems for SD measurements. A global process is introduced and global sustainability is related to critical elements of production, resources and population growth. Indicators of organisational performance are classified into drivers, input, enablers, output and outcome. SD is described with the three dimensions of economy, environment and ethics, representing a modified version of the triple bottom line. Existing measurement systems for SD are categorised according to the proposed organisational process model and positioned within the 3E dimensions. The use of indicators for SD in different organisations, including small and medium-sized enterprises, is discussed.
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| 48. |
- Isaksson, Raine, et al.
(författare)
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Modelling and Measuring Excellence for Sustainability : Examples from building in Tanzania
- 2018
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Ingår i: Conference proceedings of Le Cnam 21th Excellence in Services International Conference Paris (France) , 30 and 31 August 2018. - 9788890432781 ; , s. 395-412
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Konferensbidrag (refereegranskat)abstract
- Purpose. In a resource-limited world it is logical that business excellence should focus on sustainability. The purpose of this paper is to exemplify areas of synergy between Quality and Sustainability.Methodology. The starting point has been in identified vital few stakeholders and their needs on the global level. These needs have then been exemplified in building processes in Dar es Salaam Tanzania using quality principles, practices and tools.Findings. By transforming the quality principle of customer focus into stakeholder needs focus and by redefining main stakeholders as Planet and People, conditions are created to operationalize sustainable development. Sustainability in the studied system has been defined as affordable building materials with a low carbon footprint. Cement drives both building costs and the carbon footprint. This means that cement productivity compared to price and to the carbon footprint can be used as indicators for sustainability excellence. Cement productivity in concrete is defined as compressive strength divided by cement percentage and expressed as Mega Pascal*tons. Based on a defined benchmark, cement productivity can be expressed relatively. The cement productivity in the studied system is only at 20%. Using well grounded vital few performance indicators in absolute and relative terms enables using principles, practices and tools from quality management to support sustainable development.Practical implications. Focus on needs satisfaction compared to only footprints could in the cement industry reduce the need for Carbon Capture and StorageOriginality/value. The results present a radically different view of sustainability based on focus on critical stakeholder needs.
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| 49. |
- Isaksson, Raine, et al.
(författare)
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National process of quality management education : the Swedish Example
- 2006
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Ingår i: Conference proceedings. - : Liverpool John Moores University. ; , s. 343-352
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Konferensbidrag (refereegranskat)abstract
- The application of a process view as complement to the traditional functional division is a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management, using Sweden as an example. The purpose is to assess the performance of university education as part of the supply chain of providing quality management to a society. This has been done by studying the actual offering compared to a notional benchmark of best performance. Preliminary results indicate that there is a significant improvement potential in both providing more education of the right type and in the right way. A lot of similar basic courses are given but with varying names, possibly reflecting difficulties in defining the area of quality management and its constituents. An important reason for the detected improvement potential seems to be the lack of ownership of the studied supply chain of providing university level quality education to the Swedish society.
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| 50. |
- Isaksson, Raine, et al.
(författare)
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National process of quality management education : the Swedish example
- 2007
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Ingår i: Asian Journal on Quality. - : Emerald. - 1598-2688. ; 8:2, s. 88-99
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Tidskriftsartikel (refereegranskat)abstract
- The application of a process view as complement to the traditional functional division is a way to highlight organisational improvement potential. This paper examines the process of providing university level education in quality management, using Sweden as an example. The purpose is to assess the performance of university education as part of the supply chain of providing quality management to a society. This has been done by studying the actual offering compared to a notional benchmark of best performance. Preliminary results indicate that there is a significant improvement potential in both providing more education of the right type and in the right way. A lot of similar basic courses are given but with varying names, possibly reflecting difficulties in defining the area of quality management and its constituents. An important reason for the detected improvement potential seems to be the lack of ownership of the studied supply chain of providing university level quality education to the Swedish society.
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