| 1. |
- Heide, Mats, et al.
(författare)
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Inledning: Om organisationsförändringar
- 2008
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Ingår i: Kommunikation i förändringsprocesser. - 9789147088850 ; , s. 11-22
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 2. |
- Johansson, Catrin, et al.
(författare)
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Kommunikation om förändring
- 2008
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Ingår i: Kommunikation i förändringsprocesser. - 9789147088850 ; , s. 23-41
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 3. |
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| 4. |
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| 5. |
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| 6. |
- Bergman, Sandra, 1985-
(författare)
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The Dynamics of Developing Leadership Communication in Organisations
- 2020
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Leadership development is an area which is a top priority for organisations. While communication has historically been viewed as one of many leadership activities, it has recently been suggested to be more central to, even constitutive of, leadership. It has also been put forth that communication researchers may provide a means to develop new theoretical frameworks from which to develop leadership.The purpose of this thesis is to further the theoretical understanding of communicative leadership development, specifically in the form of training efforts. Furthermore, the goal is to provide a new understanding to practitioners who are working with the development of communicative leadership.This is a compilation thesis that consists of three papers. An initial literature review shows that the development of leadership communication receives interest from fields related to health, for instance, from nursing teams, businesses, the military and construction. On the other hand, the subject doesn’t receive as much attention from the field of communication studies. The results of the thesis are based on interviews with managers and communication professionals in two organisations. The findings show several benefits from having communication professionals take on a role as communication trainers, such as increased visibility of the communication department within the organisation and the opportunity to continue to support the leaders after the trainings. Additionally, a framework of adult learning is used to analyse the interviews, which highlights several points of adult learning that are relevant to the development of leadership communication.Based on the empirical data and the literature review, a model of communicative leadership development is suggested. This model is an amalgamation of what was learned from the three papers and summarises the understanding that was gained. Moreover, the model should provide practitioners with a basis for developing communicative leadership trainings as well as for developing the theory of communicative leadership.
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| 7. |
- Browne, Michael, et al.
(författare)
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MIND THE GAP: THE INTERFACE BETWEEN AUTONOMOUS VEHICLES AND THE LOGISTICS SYSTEM
- 2020
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Purpose Using autonomous vehicles in goods transport has potential benefits. However, the transition to a future autonomous (and electric) freight system needs to take account of the interface between the vehicle and other parts of the logistics system in order to exploit potential benefits and overcome challenges related to the absence of a driver. The purpose of the research is to identify the prerequisites for achieving automated loading, unloading, related information handling and in-plant transport at these interfaces. Research Approach Cases studies consider senders and receivers of various products as well as organisations that have a role including real estate companies that develop warehouses and terminals. The case studies consider vehicle and handling equipment technology alongside the processes that may need to change if the efficiency gains of an autonomous vehicle are to be realised. Research questions are addressed at the logistics system level. The cases studies combine questions about logistics process and technology alongside those concerned with underlying business models. Findings and Originality Results presented are at the half way stage of a two-year project and will be based on the initial series of interviews for four case studies. Findings so far include: (1) lack of development in this topic compared with interest in autonomous and automated transport (2) importance of organisational ssues in the logistics chain e.g. contractual relationships (3) importance of taking a broad view of the companies that need to be involved (4) product type and characteristics are important but other factors may have more influence on the scope to develop initiatives in this area. Research Impact The research provides insights into the complexity of the interfaces in autonomous and automated transport and logistics systems. The empirical findings enrich the discussion of this field. Combining insights from logistics, technology, materials handling and business has demonstrated the benefits of an interdisciplinary approach. Practical Impact Autonomous transport systems may bring many commercial benefits. However, the scale of these benefits will be significantly diminished if questions about the interface points in the logistics system are not addressed. The outputs of the research will provide important insights for managers addressing these challenges.
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| 8. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Communicative Leadership development conduction to impact on Quality culture and co-worker health
- 2019
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Ingår i: 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October. - Lund. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Purpose – The purpose of this paper explore effects of a communicative leadership development program in an organization and to present and discuss results from assessing Quality Culture and co-worker health in the same organization. Methodology/approach – In a company conducted a communicative leadership developing program, a questionnaire measuring QM values and co-worker health has been handed out to leaders and co-workers. Leaders conducted a communicative leadership developing program have been interviewed and observation studies have been conducted. Findings – The interviewed and observed leaders are working with communicative leadership in a structured way, The measured factors, assessing quality culture and co-worker health showed rather high mean values. Practical implications – The communicative leadership developing program seams to help leaders to communicate in a structured way.
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| 9. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?
- 2013
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Ingår i: 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia. - 9789612322694 ; , s. 164-177
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Konferensbidrag (refereegranskat)abstract
- AbstractPurpose – The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers.Methodology/approach – A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’.Findings – The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. Practical implications – The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.
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| 10. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?
- 2014
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Ingår i: Quality Innovation Prosperity. - KOSICE : Technical University of Kosice, Slovakia. - 1335-1745 .- 1338-984X. ; 18:1, s. 59-72
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to compare health related values within Quality Management with Key Principles of Communicative Leadership in order to see if Communicative leaders also promote healthy co-workers. A literature review was conducted within the area of Communicative Leadership and within the values of health related Quality Management. The principles within Communicative leadership were compared with the underlying dimensions within the health related values ‘Leadership Commitment’ and Participation of everybody’. The analysis shows that the underlying dimensions within both of the health related Quality Management values ‘Participation of everybody’ and ‘Leadership commitment’ were related to some of the Key Principles of Communicative Leadership. The results can help Communicative Leaders to emphasize the Key Principles that also promote healthy co-workers. The results can also help leaders that already have healthy co-workers to increase leaders’ communication competence within organizations.
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| 11. |
- Bäckström, Ingela, et al.
(författare)
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How Communicative Leadership influences co-workers’ health : A Quality Management perspective
- 2016
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Ingår i: International Journal of Quality and Service Sciences. - 1756-669X .- 1756-6703. ; 8:2, s. 143-158
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.Design/methodology/approach - A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. 21 managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.Findings - The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.Research limitations/implications – A limitation of this research is that it is just managers’ view that has been investigated and analyzed.Practical implications – Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.Originality/value – The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas. Keywords Health-related Quality Management, co-worker health, Communicative Leadership, well-being, working environment.Paper type Research paper.
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| 12. |
- Delsing, Lars-Olof, et al.
(författare)
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Litteraturkrönika 2017
- 2018
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Ingår i: Arkiv för nordisk filologi. - 0066-7668. ; 133
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Recension (övrigt vetenskapligt/konstnärligt)abstract
- Bokanmälningar av olika böcker
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| 13. |
- Grandien, Christina, et al.
(författare)
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Institutionalization of communication management in organizations – A theoretical framework
- 2011
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Ingår i: Corporate Communications. An International Journal. - : Emerald. - 1356-3289 .- 1758-6046. ; 17:2, s. 209-227
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Development and expansion of the communication management function in organizations has lately been discussed in relation to the concept of institutionalization. Empirical evidence has illustrated that the role of communication executives and communication managers varies between organizations, and could also be subjected to change within an organization. In this paper, institutionalization of communication management is conceptualized as a process. A theoretical framework is developed, which integrates important factors that influence and regulate this process.Design/Methodology – A literature review resulted in a number of factors potentially influencing the institutionalization process. These factors were attributed to three main theoretical areas and four different levels of analysis, using institutional theory as a guiding framework. The theoretical areas and analysis levels, were proposed to be mutually interdependent, and were compiled in a theoretical framework, illustrated in a model.Findings – The theoretical framework includes three main areas: organizational structure, social capital, and perceptions of the profession; and four levels of analysis: the societal, the organizational field, the organizational and the individual levels. Originality/Value – This paper contributes to the study of institutionalization of communication management in organizations by providing a theoretical framework, which can be used to further investigate the development of the communication function and the role of communication executives and communication managers in organizations. By conceptualizing institutionalization of communication management as a process – and exploring and defining important elements that influence and regulate this process, an important theoretical contribution to the field is made.
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| 14. |
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| 15. |
- Grandien, Christina, 1977-, et al.
(författare)
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Organizing and disorganizing strategic communication : Discursive institutional change in dynamics in two communication departments
- 2016
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Ingår i: International Journal of Strategic Communication. - 1553-118X .- 1553-1198. ; 10:4, s. 332-351
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Tidskriftsartikel (refereegranskat)abstract
- This article explores the institutionalization of strategic communication as a dynamic interplay between macro- and mesolevel discourses. The change processes in the two cases of this study involved both a reorientation of the purpose of the communication function and a physical relocation of the professionals to a centralized department. In both organizations, the transformation toward a strategic management function failed and the communication professionals are now working in ways similar to those before the change was initiated. The analysis illustrates that the institutionalization of strategic communication is effected by organizational-level processes and mechanisms that are not always controlled by communication professionals. The institutionalization of strategic communication is bound by organizational discourses as well as by the actions of communication practitioners and general managers. The study also shows that macro- and mesolevel discourses influence the ways in which change initiatives are translated and strategic communication effected on an organizational level. Hence, institutionalization processes of strategic communication will comply with management trends but can change direction when these trends are challenged. Our results expose that new ideas or practices of strategic communication are translated discursively within organizations in processes of recontextualization, reinterpretation, and reframing. Consequently, new ideas and practices of strategic communication are adjusted to organizational discourses and organizational settings. The translation of a new idea or practice will therefore change the initial meaning of that same idea or practice. For that reason, institutionalization of strategic communication should not be reduced to a unidirectional process but conceptualized as a dynamic interplay between discourses on different levels that moves institutionalization in multiple directions.
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| 16. |
- Grandien, Christina, 1977-
(författare)
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Strategic Communication Found in Translation : Practices, Practitioners and Perceptions
- 2016
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This dissertation seeks to explore how institutional, organizational and individual factors influence the development of strategic communication. The dissertationillustrates how new institutional theory can be applied to address the development of strategic communication as a process that is produced on different interrelated institutional levels. It also shows that multiple levels need to be addressed in order to develop a more comprehensive understanding of strategic communication. Further, it describes how the development of strategic communication is restricted and enabled by societal and organizational discourse in processes that are not always controlled by communication professionals. The dissertation also explores howpopular ideas or successful recipes for strategic communication are spread between organizations in the same field, but are adjusted or translated in order to fit organizational preconditions. The results also highlighthow professionalism is understood differently by communication practitioners depending on the organizational sector they work in and how the institutional embeddedness of communication practitioners influences the ways in which practitioners commit to their occupation.Moreover, it suggests that the inhabited and perceived moral taint that is associated with communication practitioners shapes the professional discourse and hampers the development of a shared occupational identity. Finally, it is suggestedthat knowledge about the development of strategic communication can be found in the translations and local adaptions of new ideas and practices. Insights about the institutionalization of strategic communication might not only be found in realized structures and routines, but in micro changes that happen as the result of local circumstances.
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| 17. |
- Hamrin, Solange, 1974-
(författare)
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Communicative leadership : (Re)Contextualizing a Swedish concept in theory and within organizational settings
- 2016
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The purpose of this thesis is to theorize about the concept of communicative leadership as well as explore the construction of the concept in three Swedish national and multinational organizations. ‘Communicative leadership’ is a concept often used in Swedish organizations and, in practice, refers to leaders’ communication competence related to others, and specifically toward her or his employees. It generally assumes that communicative leaders are better communicators than other leaders. Organizations using the concept accordingly evaluate and develop leaders’ communication competence. The thesis consists of five studies; one grounded in qualitative and quantitative literature on leadership and leadership communication and the other four using interviews with leaders and employees as datasets. The first article extends our understanding of communicative leadership with four communication behaviors to be applied toward developing leaders and defining communicative leadership with focus on leaders’ communicative behavior towards others. The results from the other four articles further contribute to our understanding of communicative leadership and they were obtained applying a constructionist and discursive framework in order to analyze the connections of contexts to the discourses of communicative leadership and highlight the socially constructed nature of communicative leadership. The results emphasize that different contexts found locally have consequences for the relation between leaders and employees, constitutively affecting local discourses and context. In addition to defining and conceptualizing the notion, this thesis thus also clarifies the roles of leaders and employees in leadership practices, highlights how micro- and macro-contexts interplay and what elements interact with them, mutually influencing consequences for perceptions and constructions of leadership locally. Furthermore, the empirical studies demonstrate that communicative leadership discourses do not just reveal contexts and how they are constituted and perceived; leaders’ and employees’ discourses can also reveal which changes organizational members desire to implement.
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| 18. |
- Hamrin, Solange, et al.
(författare)
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Communicative Leadership : Fostering co-worker agency in two Swedish business organizations
- 2016
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Ingår i: Corporate Communications. An International Journal. - 1356-3289 .- 1758-6046. ; 21:2, s. 213-229
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Tidskriftsartikel (refereegranskat)abstract
- Purpose– The purpose of this paper is to enhance the knowledge of how leadership concepts are embraced by leadership actors and perceived to influence relationships between leaders and co-workers. Specifically, the authors aim to investigate how leaders and co-workers discursively construct the concept of “communicative leadership” and its practices and perceive that communicative leadership influences relationships, work processes, and agency.Design/methodology/approach– The authors analyzed interviews with leaders and co-workers in two Swedish business organizations about their understandings and experiences of leadership.Findings– Communicative processes that enhance co-worker agency, defined as a capacity to act; include: facilitating autonomy, sharing responsibility, and mutual participation. Relational and discursive leadership processes such as responsiveness and dialogue were seen to enhance mutual participation in both organizations. Broader Swedish cultural macro discourses shaped the leader/co-worker relationship, making agency a relational accomplishment rather than an individual phenomenon.Research limitations/implications– This study relies on data from individual and focus group interviews, rather than direct observation of leadership processes.Practical implications– Findings suggest that organizations would benefit from making explicit their goals and expectations for communicative leadership in their respective social and cultural contexts.Originality/value– The authors provide new theoretical and empirical knowledge of leaders’ and co-workers’ discursive construction of a leadership concept; leadership communication research in the Swedish context; empirical research on communicative leadership as an empowering form of leadership communication; and how leadership communication discourse on a micro level is connected to organizational and macro-social cultural levels.
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| 19. |
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| 20. |
- Heide, Mats, et al.
(författare)
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Identitet, image och kommunikation
- 2005
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Ingår i: Kommunikation & organisation. - 9147073357 ; , s. 167-183
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 21. |
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| 22. |
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| 23. |
- Heide, Mats, et al.
(författare)
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Kommunikation och Organisation
- 2005
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Den här boken behandlar organisationers kultur, ledarskap, förändring, identitet och image ur ett kommunikativt perspektiv. Författarna ger också teoretiska grunder och forskningsperspektiv på detta aktuella ämne, illustrerade med praktikfall som valts för att spegla svenska förhållanden. Kommunikation och organisation är den första svenska kursbok som ger en bred översikt över ämnet organisationskommunikation. Den vänder sig till studenter i ämnen som medie- och kommunikationsvetenskap, företagsekonomi, informatik, sociologi och psykologi. Den riktar sig även till informatörer, marknadsförare, personaladministratörer och ledare som arbetar praktiskt med organisationers kommunikation.
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| 24. |
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| 25. |
- Heide, Mats, et al.
(författare)
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Lärande vid förändringsprocesser
- 2008
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Ingår i: Kommunikation i förändringsprocesser. - 9789147088850 ; , s. 163-180
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 26. |
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| 27. |
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| 28. |
- Jahn, Jody L. S., et al.
(författare)
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The communicative constitution of adaptive capacity during Sweden’s Västmanland wildfire
- 2018
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Ingår i: Corporate Communications. An International Journal. - 1356-3289 .- 1758-6046. ; 23:2, s. 162-179
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to explain how adaptive capacity is accomplished through communication processes and can contribute to enhancing disaster resilience. The authors adopt a structurational “four flows” explanation of communication processes. Design/methodology/approach: The authors observed and analyzed discourse in meetings of a crisis communication network consisting of representatives of municipalities and public authorities involved in crisis communication management during the Västmanland wildfire in Sweden. Findings: Adaptive capacity during the wildfire was principally accomplished through the structurational communication processes or “flows” of self-structuring, activity coordination, and institutional positioning. These flows intersected demonstrating how communication accomplishes the development of a responsive affiliation, organizes stabilizing structuring practices, and enables adaptive structuring practices. Research limitations/implications: The main contribution of this study is a communicative explanation for adaptive capacity, which draws from a structurational model of constitutive communication, and lends further understanding to improvisation during disasters. Practical implications: The authors discuss the findings in relation to improvisation, suggesting how the findings can inform future coordinated crisis communication for the public and news media. The recommendations address how practitioners might build a responsive affiliation, use minimal structures (e.g. communication practices), and maintain flexibility by introducing group reflexivity behaviors. Originality/value: The authors provide new theoretical and empirical knowledge of the communicative constitution of adaptive capacity during a disaster.
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| 29. |
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| 30. |
- Johansson, Catrin, 1967-, et al.
(författare)
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Collaborating on crisis communication to manage the COVID‐19 crisis
- 2021
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Ingår i: Accelerating the progress towards the 2030 SDGs in times of crisis. - Östersund : Mittuniversitetet. - 9789189341173 ; , s. 1475-
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Konferensbidrag (refereegranskat)abstract
- Large scale societal crises, like the COVID‐19 crisis which is classified as a global pandemic, demand collaboration among organizations in order to manage the crisis. A community’s ability to recover from such a crisis and enhance resilience depends on organizations coordinating their crisis communication and collaborate on establishing adaptive capacity through activity coordination (Jahn & Johansson, 2018). The scale of emergency and technology development influence what new approaches to developing community resilience are implemented. Also, the division of responsibility among involved organizations may hamper activity coordination. This study focuses on the activity coordination of crisis communication in Sweden during the first months of the COVID‐19 crisis in spring 2020. A large number of telephone conferences with organizations coordinating their crisis communication are analyzed together with selected interviews of organizational representatives from public health organizations, national crisis management organizations, regional and local organizations. The results illustrate the challenges these crisis managers face when coordinating their crisis communication and the success factors of effective crisis communication coordination. The study contributes to enhance our knowledge on crisis communication coordination as a means of crisis management in order to establish resilient and sustainable communities.
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| 31. |
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| 32. |
- Johansson, Catrin, 1967-
(författare)
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Communicating for results – with mixed results. A multi-method study of leader training
- 2017
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Konferensbidrag (refereegranskat)abstract
- Communicative leadership is related to performance on individual, team, and organizational levels. A recent framework for competence development defines a communicative leader as: “one who engages employees in dialogue, actively shares and seeks feedback, practices participative decision making, and is perceived as open and involved.” (Johansson, Miller, & Hamrin, 2014). Business organizations employing the concept want to promote the Good Organization by efficient organizing, organizational change and a healthy working environment sustained by engaged and empowered employees. The value created through communicative leadership development however demands more investigation. The present study takes a first step towards answering this challenge byanalyzing communicative leadership development and value creation in a business company. This study addresses research problems related to a) how communicative leadership behaviors and principles are adapted, implemented and trained in a business organization, and b) what are the outcomes of communicative leadership training, and c) discusses what valuesare created in the organizationthrough communicative leadership development.
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| 33. |
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| 34. |
- Johansson, Catrin, et al.
(författare)
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Communication executives in a changing world: Legitimacy beyond organizational borders
- 2011
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Ingår i: Journal of Communication Management. - : Emerald. - 1363-254X .- 1478-0852. ; 15:2, s. 144-164
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Tidskriftsartikel (refereegranskat)abstract
- AbstractPurpose – The purpose of this research is to study how communication executives perceive their internal and external legitimacy, how they reflect on recent developments in their work, and which future challenges they perceive as being important.Design/methodology/approach – The approach takes the form of in-depth interviews with communication executives.Findings – Communication executives have a distinct strategic managerial role within their organizations. The executive role involves three different performances: the organizational leader; the communication leader; and the communication manager. Executives perceived high external legitimacy, whereas internal legitimacy varied between organizations, and status and formal position were both dynamic and subject to negotiation. The communication technology development, termed as a “revolution”, has considerably affected executives’ work. Future communication challenges such as globalization and organizational change were discussed.Research limitations/implications – Recent changes have strengthened the roles of the communication executives. Internal status and legitimacy appear to be dependent on the attitudes of the other executives. These relationships and the emerging executive roles will be an important basis for study in future research.Practical implications – Internal legitimacy was clearly an issue of negotiation, which is important for practitioners to consider. Acting out the educational role, working with communication support and the coaching of managers, and initiating and pursuing strategic organizational issues may be means by which communication executives are further able to enhance their internal legitimacy.Originality/value – New insights with regard to the legitimacy, practice and self-perceptions of communication executives are provided. This is the first study of Swedish communication executives, adding to the knowledge base derived from studies from The Netherlands, UK and USA.Keywords Communications, Management roles, Senior managementPaper type Research paper
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| 35. |
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| 36. |
- Johansson, Catrin, 1967-, et al.
(författare)
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Communication for sustainable organizing
- 2016
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Konferensbidrag (refereegranskat)abstract
- Recent research focus on the constitutive role of communication in shaping organizing processes within the research field of organizational communication. We present results from a project undertaken in a Swedish municipality, which highlights the role of communication, and key communication factors for sustainable organizing. We provide our conclusions on how organizational leaders and members communicate when shaping creative and healthy organizations.
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| 37. |
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| 38. |
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| 39. |
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| 40. |
- Johansson, Catrin, et al.
(författare)
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Conceptualizing communicative leadership : A framework for analysing and developing leaders’ communication competence
- 2014
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Ingår i: Corporate Communications. An International Journal. - : Emerald Group Publishing Limited. - 1356-3289 .- 1758-6046. ; 19:2, s. 147-165
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The concept of “communicative leadership” is used in organisations that analyse and develop leaders’ communication competence. A scholarly definition of this concept is lacking, and the implications of leaders’ communication and the development of communication competence for organisations are rarely discussed. The purpose of this paper is to create a theoretical framework around the concept of “communicative leadership”, which can contribute to future research and development of leaders’ communication competence.Design/methodology/approach – Three research questions were addressed: what communicative behaviours are central to leaders? How can “communicative leaders” be characterised? What is a “communicative leader”? Literature from the leadership and communication research fields was reviewed and related to these questions.Findings – Four central communicative behaviours of leaders (i.e. structuring, facilitating, relating, and representing), eight principles of communicative leadership, and a tentative definition are presented. A communicative leader is defined as someone who engages employees in dialogue, actively shares and seeks feedback, practices participative decision making, and is perceived as open and involved.Practical implications – A theoretical foundation to the practice of analysing and developing leaders’ communication competence is provided, which is related to employee engagement and organisational performance.Originality/value – Communicative leadership is a concept emerging from organisational needs, articulated by corporate and public organisation leaders. This article links its core constructs to academic quantitative and qualitative research in an integrated framework, which can guide further research and the development of leaders’ communication competence.
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| 41. |
- Johansson, Catrin, 1967-
(författare)
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Crisis Communication Leadership for sustainable organizing
- 2021
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Ingår i: Accelerating the progress towards the 2030 SDGs in times of crisis. - Östersund : Mittuniversitetet. - 9789189341173 ; , s. 1476-
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Konferensbidrag (refereegranskat)abstract
- Crisis communication is important to manage crises and enhance resilience in order to organize for and achieve sustainable communities. In public health emergency responses, communication skills were an important attribute for crisis leadership together with the ability to inspire trust, coordinate diverse participants across different disciplines, decisiveness with flexibility, situational awareness and competence in public health science (Deitchman, 2013). Leaders are responsible for and expected to minimize the impact of crises, enhance crisis management capacity, and coordinate crisis management efforts. In essence, crisis leadership is a communicative process, in which leadership actors communicate to fulfill a common goal (Johansson, 2017). However,existing crisis communication research more often focuses on organizational leaders’ communicative management of the organization’s reputation (e.g., Coombs, 2016; Littlefield & Quenette, 2007; Ngai & Falkheimer, 2017; Waymer & Heath, 2007). Hence, the research record predominantly reduces crisis leadership to managing organizations’ images, with the notable exception of discourse of renewal research, which focus on establishing resilience post crisis (Seeger, et al., 2005; Ulmer, et al., 2007). As Wouter, Dückers, and van der Velden (2016) noted, “much remains to be clarified in terms of how actual leadership tasks are undertaken and balanced by way of crisis management” (p. 56). This study answers that call and focus on the process of communicative crisis management by leaders.The study develops a new framework for effective crisis communication leadership based on an explorative study including 40 interviews with Swedish and U.S. government officials, addressing: (1) How crisis leaders communicatively create resources, organize and prepare for crisis management, (2) How crisis leaders develop communicative strategies for crisis management with internal and externalstakeholders, (3) How crisis leaders communicatively enable inter‐organizational collaboration in order to organize for sustainable communities.
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| 42. |
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| 43. |
- Johansson, Catrin, 1967-
(författare)
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Crisis leadership as a communicative process : The challenge of managing crises through communication with stakeholders
- 2018
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Konferensbidrag (refereegranskat)abstract
- Crisis leadership is fundamental to preventing, preparing for, managing and learning from crises. Leaders are responsible for and expected to minimize the impact of crises, enhance crisis management capacity and coordinate crisis management efforts. In this endeavor, leadership and management functions converge, since effective crisis management demands both strategy development and implementation during challenging situations. According to Boin, t’Hart, Stern and Sundelius, crisis leadership should include five tasks: a) making sense of the crisis; b) making the right decisions for dealing with the crisis; c) framing the crisis for stakeholders; d) solving the crisis in order to restore normalcy to the organization; and e) learning from the crisis. Little empirical research has acknowledged the important communication role played by crisis leaders. Existing crisis communication research focus on organizational leaders’ communicative management of the organization’ s reputation, analyzing crisis response strategies of organizations such as framing, image restoration, and situational crisis communication , which involves adapting messages according to the type of crisis. Leadership research has largely focused on leader’s personality traits and behavior which influence their ability to deal with and get subordinates through organizational crises. Hence, crisis leadership has been reduced to managing the image of the organization during crisis and on leaders’ personal or transformational skills. In this study, crisis leadership is studied as a communicative process, in which individuals verbalize and make sense of contingencies and objectives, establish a common purpose, and take action. We address the following research questions: (1) How do crisis leaders communicatively create resources, organize and prepare for crisis management and crisis communication? (2) How do crisis leaders develop communicative strategies for crisis management and communication with internal and external stakeholders? (3) What challenges do crisis leaders face when managing crises through communicating with stakeholders?Results of the study illustrate how crisis leaders in local, regional and national contexts develop strategies for managing crises through their communication with stakeholders. We discuss the role of preparation and resources for communication in crisis management in different types of crises such as terrorism attacks, shootings, natural disasters and crises of trust.
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| 44. |
- Johansson, Catrin, et al.
(författare)
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Cultural Competence and Institutional Contradictions: The Hydropower Referendum
- 2010
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Konferensbidrag (refereegranskat)abstract
- This study explores organizational dynamics embedded within the changing institutionalcontext of a local community. A hydropower company, planning to extend a plant, attempted a new communication strategy aiming at relationship building with the community. The strategy captured components of “cultural competence,” described as critical for the legitimacy and success of business organizations today (Joutsenvirta & Uusitalo, 2010). However, findings illustrate how institutional contradictions led to distrustful and delegitimizing paradoxical communication, and ultimately contributed to the defeat of the hydropower referendum. Organizational awareness and culturally competent strategy are insufficient without special attention to institutional contradictions embodied within the new institutional context and the resultant communicative paradoxes. The importance of a reflective communication approach is underscored.
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| 45. |
- Johansson, Catrin, et al.
(författare)
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Cultural Competence and Institutional Contradictions: The Hydropower Referendum
- 2012
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Ingår i: Journal of applied communications research. - : Informa UK Limited. - 0090-9882 .- 1479-5752. ; 40:4, s. 329-349
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Tidskriftsartikel (refereegranskat)abstract
- This study explores a corporate campaign to pass a referendum to enable the development of a hydropower plant in a small Swedish community. In the changing institutional context that grounds this case, the organization needed to develop communicative practices that embodied “cultural competence,” a set of processes identified as critical for the legitimacy and success of business organizations in the emerging global/intersectoral environment. Findings suggest that the MNC's communication strategy captured important components of cultural competence. However, institutional contradictions impeded enactment of the strategy and resulted in delegitimizing paradoxical communication. The results indicate that organizational awareness of institutional change and culturally competent strategy are insufficient without special attention to contradictions and resultant communicative paradoxes embodied within a particular institutional context. The importance of a reflective communication approach that engages contradictions and tensions in the surrounding micro–macro institutional contexts is underscored.
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| 46. |
- Johansson, Catrin, 1980-, et al.
(författare)
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Culture as a predictor of resistance to change : a study of competing values in a psychiatric nursing context
- 2014
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Ingår i: Health Policy. - : Elsevier. - 0168-8510 .- 1872-6054. ; 114:2-3, s. 156-162
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Tidskriftsartikel (refereegranskat)abstract
- It is well known that a conservative organizational culture can hinder the implementation of new organizational models. Prior to introducing something new it is important to identify the culture within the organization. This paper sets out to detect the feasibility of reform in a psychiatric clinic in a Swedish hospital prior to implementation of a new working method - a structured tool based on the International Classification of Functioning Disability and Health. A survey consisting of two instruments - an organizational values questionnaire (OVQ) and a resistance to change scale (RTC) - was distributed to registered and assistant nurses at the clinic. The association between the organizational subcultures and resistance to change was investigated with regression analysis. The results revealed that the dominating cultures in the outpatient centers and hospital wards were characterized by human relation properties such as flexibility, cohesion, belongingness, and trust. The mean resistance to change was low, but the subscale of cognitive rigidity was dominant, reflecting a tendency to avoid alternative ideas and perspectives. An instrument like the one employed in the study could be a useful tool for diagnosing the likelihood of extensive and costly interventions.
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| 47. |
- Johansson, Catrin, 1980-, et al.
(författare)
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Daily Life Dialogue Assessment in Psychiatric Care—Face Validity and Inter-Rater Reliability of a Tool Based on the International Classification of Functioning, Disability and Health
- 2013
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Ingår i: Archives of Psychiatric Nursing. - : Elsevier BV. - 0883-9417 .- 1532-8228. ; 27:6, s. 306-311
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Tidskriftsartikel (refereegranskat)abstract
- This article describes the development of an assessment tool based on the International Classification of Functioning Disability and Health (ICF) adapted to a psychiatric nursing context where both the patient and the nurse assess the patient's ability to participate in various spheres of life. The aim was to test psychometric properties, focusing on face validity and inter-rater reliability. Three Swedish expert groups participated. Analysis of inter-rater reliability was conducted through simulated patient cases. The results of an unweighted kappa value of 0.38, a linear weighted kappa value of 0.65 and a quadratic weighted kappa value of 0.73 were considered as acceptable when using simulated patient cases.
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| 48. |
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| 49. |
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| 50. |
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