| 1. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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Migrant Employment Integration and Artificial Intelligence (AI)
- 2020
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Ingår i: Proceedings of the 32nd annual workshop of the Swedish Artificial Intelligence Society (SAIS) online conference, June 16 – 17, 2020..
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Konferensbidrag (refereegranskat)abstract
- Employment integration is a cornerstone of migrant integration into host society. Though many AI initiatives targeting migrants have been initiated, research is limited on the design, outcomes and effectiveness of such initiatives. Today, there is a lack of effective implementation protocols and opportunities to assess whether these technologies constitute successful intervention tools and actually contribute to migrant integration.This four-year interdisciplinary research projectseeks to gain a deeper understanding of thechallengesandopportunitiesthatartificialintelligence(AI)entailsforfacilitatingmigrantemploymentintegrationandworkplaceinclusion. We address the following research ques-tions:1. How is AI used by migrants, their co-workers and the actors involved in their employment integration process? 2. How does AI enhance migrant professional competences?and 3. What are pathways to success of AI interventions for integration and inclusion purposes?Acombination of qualitative and quantitative research methods (interviews, focus groups, shadowing and interactive workshops) is used. Insix work packages (WPs)we analyze and identify the challenges and opportunities thatAI entailforfacilitatingmigrantemploymentintegration. Apart from contributing to theorizing migrant integration and AI, we also aim at providing a robust evidence-base for ‘good’ policy-making, regulatory guidelines and administration of profession-oriented integration process.Finally, we want to contribute to better understanding of how AI can contribute to overcoming prejudice and discrimination, which, in turn, can lead to mutual learning and building sustainable, wel-coming and secure communities.
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| 2. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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Smartphones and Migrant Integration: Mobile Technology as a Bridging Tool between Migrants and Host Societies
- 2021
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Ingår i: AMCIS 2021 Proceedings. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- The aim of this study was to explore migrants' experiences and perceptions of mobile resources specifically developed for integration purposes in Sweden. Thematic content analysis of semi-structured focus group interviews with newly arrived migrants, guided by the Indicators for Integration Framework, was used. The findings suggest that lack of knowledge about existing applications and skepticism towards mobile technology as integration support in combination with time pressure and limited digital skills impede migrants’ use of mobile applications for integration. Further, technical hurdles stemming from owning outdated smartphones and technical problems with applications prevent migrants from uploading the applications. Finally, fear of surveillance is another obstacle for using applications requiring social media logins for authentication. The study reveals the friction between developers and providers of mobile resources for integration and the users’ perspective on these resources, offering implications for the development of mobile technology for migrant integration.
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| 3. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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Smartphones for Migrant Integration: A Lifeline, Bridging or Surveillance tool? Migrants’ perceptions of surveillance and social logins in mobile resources
- 2019
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Ingår i: 27th European Conference on Information Systems, ECIS 2019: Information Systems for a Sharing Society. 10-11 June 2019, Stockholm.
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Konferensbidrag (refereegranskat)abstract
- Sweden is a highly digitalized society, rapidly changing into a multicultural one. Though migrants use smartphones in their migration journeys and, upon reaching host societies, for integration, i.e. learning language, culture and developing contacts with locals, there are certain potential risks in relation to surveillance. This study explores the use of mobile resources for integration purposes by newly arrived migrants in Sweden, in particular from the perspective of surveillance. Further, it aims to analyze the available mobile resources for migrant integration and how these resources are designed, with special focus on the use of social logins. Mapping of mobile resources in combination with 15 focus-group interviews with newly arrived migrants is used. The results show that the migrants are concerned about surveillance and consciously avoid using the resources in which social logins are required, preferring email as a sign-in option. The mapping of the resources shows that the majority of the resources have multiple sign-in options, including Facebook, Google and email. None has a social login as a sole sign-in, and many resources require no sign-in. Thus, the existing resources pose no apparent risk from the social media surveillance perspective for the migrants to use them. However, as in further development of resources social logins might become needed to track user progress, migrants’ concerns about surveillance should be taken into consideration.
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| 4. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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Understanding Metrics Team-Stakeholder Communication in Agile Metrics Service Delivery
- 2021
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Ingår i: APSEC (Asian Pacific Software Engineering conference), December 6-10, Taiwan-Virtual.. ; 2021-December, s. 401-409
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Konferensbidrag (refereegranskat)abstract
- In this paper, we explore challenges in communication between metrics teams and stakeholders in metrics service delivery. Drawing on interviews and interactive workshops with team members and stakeholders at two different Swedish agile software development organizations, we identify interrelated challenges such as aligning expectations, prioritizing demands, providing regular feedback, and maintaining continuous dialogue, which influence team-stakeholder interaction, relationships and performance. Our study shows the importance of understanding communicative hurdles and provides suggestions for their mitigation, therefore meriting further empirical research.
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| 5. |
- Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
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Who are Metrics Team’s Stakeholders, What Do They Expect, and How to Communicate with Them? Conducting Stakeholder Mapping with Focus on Communication in Agile Software Development Organization
- 2022
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Ingår i: International Conference on Information Systems (ICIS), SIGITPROJMGMT 17th International Research Workshop on Information Technology Project Management, Copenhagen, December 10, 2022-01-01.
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Konferensbidrag (refereegranskat)abstract
- As an increasing number of organizations create metrics teams, conducting stakeholder mapping is pivotal for identifying and analyzing metrics stakeholders’ expectations for reducing the risks of miscommunication and project failure. Further, though team-stakeholder communication is essential for successful collaboration, few studies focus on it in software measurement context. This case study seeks to identify and analyze metrics team’s stakeholders, with a special focus on communication challenges in team-stakeholder contacts. Inspired by Bryson's Basic Stakeholder Analysis Techniques and Mitchell, Agle, and Wood's theoretical model for stakeholder identification, a stakeholder mapping exercise was conducted using interactive workshops and follow-up interviews with 16 metrics team members and their stakeholders. The results illustrate the complexity of identifying stakeholders in agile organizations, the importance of developing a metrics culture, and enhancing transparency in team-stakeholder communication. The study aims to contribute to the development of stakeholder theory and offers insights into communication in software engineering context.
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| 6. |
- Havinger, Carl-Johan, et al.
(författare)
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My Digital Mountain - An Autoethnographic Exploration of Off-piste Skiers' Use of Digital Tools
- 2025
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Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS). - 1530-1605 .- 2572-6862.
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Konferensbidrag (refereegranskat)abstract
- This paper explores the sociocultural dynamics of off-piste skiers' engagement with digital tools for information-seeking, sharing, and risk management. The study uses autoethnographic narratives and qualitative interview data to understand the digital interactions of off-piste skiers and their influence on decision-making and safety. The findings underscore the extensive use of digital tools, particularly FATMAP, to provide real-time information crucial for navigating the unpredictable terrain and enhancing decision-making processes. This research underscores the significant role of digital representation of the mountain in shaping off-piste skiing practices, cultivating community, and, ultimately, experiences. The findings provide unique insights that help us understand digital tools’ informational use in extreme environments, specifically in the context of off-piste skiing.
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| 7. |
- Hylving, Lena, 1974-, et al.
(författare)
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Exploring Phronesis in Digital Innovation
- 2020
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Ingår i: Proceedings of the 28th European Conference on Information Systems (ECIS), An Online AIS Conference, June 15-17, 2020, 2020.
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Tidskriftsartikel (refereegranskat)abstract
- Prior literature has emphasized the challenges of appropriating digital innovation in terms of combining digital and physical components to produce novel goods and services. However, there is a lack of more detailed understanding of how actors draw on experience, careful judgment and learning to drive digital innovation processes towards a projected future vision. In this paper, we explore how actors at a large incumbent car-manufacturing firm engage with digital innovation as they grapple with complex user expectations through the lens of phronesis. On the basis of engaged scholarship and interviews with members of two research and development (R&D) teams, we pay attention to the particular capacities, here termed phronetic principles, that guide user centric development work. Based on this, we propose five principles of importance for understanding digital innovation process: 1) projecting visions, 2) value-based judgment, 3) attuning to particulars, 4) open-mindedness, and 5) perpetual learning.
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| 8. |
- Hylving, Lena, 1974-, et al.
(författare)
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Putting Phronesis to Work in Digital Innovation
- 2016
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Ingår i: 2016 49th Hawaii International Conference on System Sciences. - New York : IEEE. - 9780769556703
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Konferensbidrag (refereegranskat)abstract
- This paper uses the Aristotelian concept of phronesis (practical wisdom) as a sensitizing device to explore digital materiality in relation to user experience. We studied a digital innovation called Prudence, and observed that it possesses material properties including sensitivity to particulars, interactive ability, open-mindedness, and future orientation, making it context-aware. These properties quintessentially enabled the solution to be 'phronetic', and attune to its user's flow of activities and routines, to deliver 'good' user experiences. The study provides an opportunity for extending and strengthening current and emergent theories on digital materiality by incorporating phronesis as a vital ingredient to understand experiential computing. It also highlights the importance of embracing value-rationality to attain the kind of user delight that goes beyond what can be pre-defined in a specification. Overall, the paper contributes to show the fruitfulness of appropriating the notion of phronesis into the field of digital innovation.
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| 9. |
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| 10. |
- Kobusinge, Grace, et al.
(författare)
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An Implementation Process of Interoperability: A Case-Study of Health Information Systems (HIS)
- 2018
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Ingår i: B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Designing Digitalization (ISD2018 Proceedings). Lund, Sweden: Lund University..
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Konferensbidrag (refereegranskat)abstract
- Several advances have been made towards health information systems (HIS) use and implementations. However, these advances have not been matched by equal advances in HIS interoperability implementations. Current challenges in this domain are partly due to lack of implementation knowledge hence resulting into a number of failed HIS interoperability implementations. To gain substantive implementation knowledge on HIS interoperability projects, we have carried out interviews through an interpretive case-study approach to investigate a successful HIS interoperability project. Through this approach we propose an initial set of HIS interoperability implementation best practices comprising of these key processes: discovering interoperability need, projecting outcome, managing change and adopting an appropriate interoperability strategy which together depict a contingence management relationship. We conclude that this initial set of best practices contributes substantive knowledge that can guide future HIS interoperability implementations.
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| 11. |
- Kobusinge, Grace, et al.
(författare)
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The (missing?) role of health information systems (HIS) in patient care coordination and continuity (PCCC): The case of Uganda
- 2019
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Ingår i: Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST. - Cham : Springer International Publishing. - 1867-8211.
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Konferensbidrag (refereegranskat)abstract
- In Uganda, patients receive care from different health facilities. However, most facilities struggle to exchange patient information across boundaries because their health information systems (HIS) operate in silos. Yet to meet the needs of a patient who receives care from different health facilities the participating facilities ought to collaborate, share and exchange patient information in order to enhance patient care coordination and continuity (PCCC) across the continuum of care. Using qualitative interviews we examine five HIS to investigate the problematic issues that could be raised during HIS active involvement in PCCC across the continuum of care. Results highly indicate that the existing HIS in the country do not enhance PCCC, and below are some of the challenges realized: interoperability objective not given priority during system design, HIS operating in silos, lack of a national standard for the patient record, health facilities exercising ownership of the data and other non-technical challenges. The main implication of these findings is that focusing on the interoperability objective as a design requirement during HIS implementation would potentially repress all other challenges and revive the active role of HIS involvement in PCCC.
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| 12. |
- Koutsikouri, Dina, 1970, et al.
(författare)
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Agile Transformation: How Employees Experience and Cope with Transformative Change
- 2020
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Ingår i: Agile Processes in Software Engineering and Extreme Programming – Workshops. XP 2020 Workshops, Copenhagen, Denmark, June 8–12, 2020, Revised Selected Papers. - Cham : Springer International Publishing. - 1865-1348. - 9783030588588
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Konferensbidrag (refereegranskat)abstract
- Modern manufacturing is highly competitive, requiring that organizations reduce lead times and achieve greater organizational flexibility, for example by implementing agile ways of working. However, studies show that incumbent firms have persistent problems with adopting and scaling such practices. In this paper, we present an empirical account of agile transformation in a large manufacturing company that has adopted the SAFe framework. Based on interviews, focus groups, and observation data, we identify three themes for understanding how employees experience and cope with transformative change by: 1) making sense of the new, 2) practicing with peers and 3) letting go of legacy. Key findings are that initially employees are more concerned with making sense of the new rather than with the implementation of agile itself and that implementation of agile happens very gradually over time rather than through major breakthroughs. Thus, it takes time for employees to weather change, become acquainted with the new way of working and stabilize how they work together in the agile teams and across the ARTs (Agile Release Trains). We contribute to extant literature with insight into the human implications of agile transformation.
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| 13. |
- Koutsikouri, Dina, 1970, et al.
(författare)
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Ambidextrous mechanism for agile governance: The role of Shadow Innovation in Digital Government
- 2017
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Ingår i: Pre-ICIS Workshop on eGovernment, Seoul, South Korea.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Digital government highlights the necessity for increased innovation capabilities for governments. Hence, new forms of governance are called for that make it possible to unite innovation and efficiency and break with institutional tradition which suggests a need for balancing trade-offs. Previous calls for research have highlighted the need for an increased understanding of agile governance mechanism, particularly associated with theories of organizational ambidexterity. To this end, this paper addresses the research question: “How do public sector organizations practice ambidexterity in their ICT governance?”. Following an interpretive study approach, we analyze two government agencies in order to reveal how they balance efficiency and innovation within the context of information systems portfolios. The findings demonstrate a misalignment of strategic-tactic-operative levels in the investment justification process where at the tactical level there is a tendency to over-emphasize benefits associated with efficiency rather than innovation gains, referred to as “efficiency creep”. This misalignment is alleviated at the operative level, where co-workers engage in non-sanctioned innovation activities, referred to as “shadow innovation”. Shadow innovation is discussed as an example of an ambidextrous mechanism for agile governance, ending up in implications for future research.
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| 14. |
- Koutsikouri, Dina, 1970, et al.
(författare)
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Building Digital Infrastructures: Towards an Evolutionary Theory of Contextual Triggers
- 2017
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Ingår i: Proceedings of the 50th Hawaii International Conference on System Sciences 2017. - 1530-1605. - 9780998133102
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Konferensbidrag (refereegranskat)abstract
- Past IS research suggests it is challenging to build digital infrastructures and then make sure they grow. While more users, innovative services, and new partners spur infrastructure evolution, we know little of the specific contextual triggers that set these generative mechanisms in motion. To this end, we conduct a case study of a digitalized public transport infrastructure to identify such triggers and explore their impact on its evolution. Our study contributes to the extant literature on digital infrastructure evolution in two distinct ways. First, we analyze, define, and propose three contextual triggers that improve our understanding of the generative mechanisms behind infrastructure development and growth. Second, we rely on this conceptual basis to sketch out the initial contours of a novel evolutionary theory of digital infrastructure triggers.
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| 15. |
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| 16. |
- Koutsikouri, Dina, 1970, et al.
(författare)
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Extending digital infrastructures : A typology of growth tactics
- 2018
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Ingår i: Journal of the Association for Information Systems. - : Association for Information Systems. - 1536-9323. ; 19:10, s. 1001-1019
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Tidskriftsartikel (refereegranskat)abstract
- Digital infrastructures enable delivery of information services in functional areas such as health, payment, and transportation by providing a sociotechnical foundation for partnership governance, resource reuse, and system integration. To effectively serve emerging possibilities and changing purposes, however, a key question concerns how an infrastructure can be extended to cater for future services in its functional area. In this paper, we approach such digital infrastructure growth as a challenge of aligning new partners whose digital capabilities spur innovative services that attract more users. We advance an initial typology that covers four growth tactics (i.e., adding services, inventing processes, opening identifiers, and providing interfaces) with the potential to set extension of infrastructures in motion. We then explore the proposed typology by investigating the ways in which its particular tactics successfully extended the scope of a digital infrastructure for public transportation in Stockholm, Sweden. Our insights invite IS scholars to engage more deeply in the development of growth tactics that achieve infrastructure extensions necessary for improving the durability of service delivery.
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| 17. |
- Koutsikouri, Dina, 1970
(författare)
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Leda digitalisering i Kommuner - Analys av nyckelområden och faktorer
- 2018
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Denna analys har genomförts på uppdrag av SKL för att analysera de nyckelområden och faktorer som framkommit inom ramen för samarbetsprojektet LEDA för smartare välfärd. Med utgångspunkt i det samskapande materialet som LEDA-projektet resulterade i syftar analysen till att förstärka kunskapen kring vad som främjar och hämmar digital transformation inom offentlig verksamhet. Sammantaget visar analysen att de 11 nyckelområden som identifierats i LEDA-projektet valideras av senare tids forskning kring digital mognad, dvs förmågan att nyttja digitaliseringens fördelar och därmed förändra på basis av digitala möjligheter. Vidare identifieras särskilt tre faktorer som är viktiga för att möjliggöra digital förändring respektive två faktorer som hämmar utveckling och förändring Främjande faktorer • Tänk stort börja smått (’lär och misslyckas snabbt’) • Tydliga strukturer för flexibilitet och utveckling (’kultur som ger kraft åt den digitala strategin’) • Delaktighet och dialog (’lyssna och se, tänka och tycka – självklar är alla med’). Hämmande faktorer • Rådande strukturer (‘effektivisering som mikromotstånd’) • Tid för möten, utveckling och reflektion (’skapa utrymme för digitalisering’) Förutsättningen för att driva framgångsrik digitalisering i offentlig verksamhet ligger i att kombinera kunskapen kring digital mognad och de faktorer (HUR) som främjar digitalt förändringsarbete. Det finns dock ingen silverkula för hur det digitala förändringsarbetet ska drivas. Genomgående utmärks dock betydelsen av att våga ta steget och där medarbetare, medborgare och djärva ledare samverkar för att skapa framtidens kommuner. Lärdomarna som lyfts fram är: sträva efter hög grad av samverkan (gränsöverskridande teamarbete), synliggör de organisatoriska förutsättningarna och kompetensen (ta fram ett mått på den digitala mognaden), var beredda att pröva nya idéer och arbetssätt (driva på graden av misslyckande och lärande), och öva på att balansera effektivitet och innovation.
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| 18. |
- Koutsikouri, Dina, 1970, et al.
(författare)
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Seven Elements of Phronesis : A framework for Understanding Judgment in Relation to Automated Decision-making
- 2023
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Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences. - Honolulu : University of Hawaiʻi. - 1530-1605. - 9780998133164 ; , s. 5292-5301
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Konferensbidrag (refereegranskat)abstract
- This conceptual paper aims to explore judgment in the context of automated decision-making systems (ADS). To achieve this, we adopt a modern version of Aristotle's notion of phronesis to understand judgment. We delineate seven elements of judgment which provide insights into what humans are better at, and what AI is better at in relation to automated decision-making. These elements are sources of knowledge that guide action including not-knowing, emotions, sensory perception, experience, intuition, episteme, and techne. Our analysis suggests that most of these attributes are not transferable to AI systems, because judgment in human decision-making requires the integration of all which involves considering the contextual and affective resources of phronesis, and the competence to make value judgments. The paper contributes to unpack human judgment capacities and what needs to be cultivated to achieve 'good' AI systems that serves humanity as well as guiding future information systems researchers to explore human-AI judgment further.
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| 19. |
- Lindman, Juho, 1979, et al.
(författare)
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Toward Blockchain Design for Public Sector Municipal Lending
- 2018
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Ingår i: Pre-ICIS SIGBPS 2018 Workshop on Blockchain and Smart Contract.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This paper aims to explore the potential for blockchain design in the Nordic public sector context. Currently, little empirical blockchain research has been carried out in public organizations. In the study, we focus on one specific municipality-owned organization that provides lending services for associated municipalities. Our research question is How can blockchain support lending to municipal actors? Following the case study approach, we conducted thematic analyses of the empirical data collected from workshops and individual key-person interviews. Our analysis focused on the different design options and the impacts they will have for the architecture and governance of these systems. Results fall into six different categories: trust, transparency of documents, integrity, equal treatment, intermediation vs. disintermediation and openness of the process.
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| 20. |
- Madsen, Sabine, 1976, et al.
(författare)
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Putting time first: Theorizing how digital technology influences the pace of work
- 2019
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Ingår i: 14th Organization Studies Workshop : Technology and organization - Mykonos, Mykonos, Greece.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Organizations often adopt, implement and use digital technologies to speed up work and save time. However, the relationship between time and technology is complex and organizations do not always realize the acceleration potential of a technology, nor do they achieve the timesaving that designers intended the technology to bring about. In fact, many organizations and organizational actors feel more pressed for time than ever before despite the use of a multitude of digital technologies. To account for this, we draw on literature about the concept of time and time-driven change combined with theory about acceleration and deceleration mechanisms to develop a nuanced vocabulary and conceptual framework, consisting of eight parameters, for understanding how digital technology influences the pace of work, in general and in a particular organization. Key insights are that digital technologies are more likely to increase the pace of work than to save time and free up human resources. Yet, due to unintended consequences of acceleration as well as natural and intended limits to speed, digital technologies might speed up some aspects of work, while decreasing others and/or have little overall effect.
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| 21. |
- Magnusson, Johan, 1976, et al.
(författare)
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Digital ambidexterity in the public sector: empirical evidence of a bias in balancing practices
- 2021
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Ingår i: Transforming Government: People, Process and Policy. - 1750-6166 .- 1750-6174. ; 15:1, s. 59-79
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this study is to explore and theorize on balancing practices (BP) for digital ambidexterity in the public sector. Design/methodology/approach – The research is designed as an interpretative case study of a large Swedish authority, involving data collection in the form of interviews and internal documents. The method of analysis involves both theorizing on the findings from a previous framework for digital innovation and deriving design implications for ambidextrous governance. Findings – The findings show that all identified BP except one (shadow innovation) is directed toward an increased emphasis on efficiency (exploitation) rather than innovation (exploration). With the increased demand for innovation capabilities in the public sector, this is identified as a problem. Research limitations/implications – The limitations identified are related to the choice in the method of an interpretative case study, with issues of transferability and empirical generalizability as the main concerns. The implications for research are related to a need for additional studies into the enactment of digital ambidexterity, where the findings offer insight and inspiration for continued research. Practical implications – The study shows that managers and executives involved in the design and imposition of governance within the public sector need to take the design recommendations for digital ambidexterity into consideration. Social implications – The study offers two main implications for practice. First, policymakers need to take the conceptual distinction of efficiency and innovation into account when designing policies for the digital government. Second, existing funding practices need to be re-designed to better facilitate innovation. Originality/value – This is the first study directed toward enhancing the insight into BP for digital ambidexterity in the public sector. The study has so far resulted in both a localized shift in policy and new directions for research. With the public sector facing needs for increased innovation capabilities, the study offers a first step toward understanding how this is currently counteracted through governance design.
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| 22. |
- Magnusson, Johan, 1976, et al.
(författare)
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Efficiency creep and shadow innovation : enacting ambidextrous IT Governance in the public sector
- 2020
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Ingår i: European Journal of Information Systems. - : Taylor & Francis. - 0960-085X .- 1476-9344. ; 29:4, s. 329-349
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Tidskriftsartikel (refereegranskat)abstract
- The current push towards increased innovation within the public sector calls for new approaches to IT Governance. However, recent findings highlight the aim to avoid trade-offs between innovation and efficiency through organisational ambidexterity. This paper reports a case study of ambidextrous IT Governance in two large government agencies. According to the findings, ambidextrous IT Governance is enacted through two separate but interrelated mechanisms that emerge simultaneously. In terms of exploitation, the “efficiency creep” mechanism creates a bias for efficiency – rather than innovation-oriented investments. In terms of exploration, the “shadow innovation” mechanism involves unsanctioned innovation activities. These two mechanisms interplay, in the enactment of ambidextrous IT Governance. The contribution of this study lies in theorising about how ambidextrous IT Governance is enacted in public sector organisations, and how efficiency creep and shadow innovation influence each other. This contribution aids future research and practice on public sector innovation and IT Governance.
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