| 1. |
|
|
| 2. |
- Cajander, Åsa, et al.
(författare)
-
Contextual personas as a method for understanding digital work environments
- 2015
-
Ingår i: 4th IFIP 13.6 Working Conference on Human Work Interaction Design, HWID 2015. - Cham : Springer. - 9783319270470 - 9783319270487 ; , s. 141-152
-
Konferensbidrag (refereegranskat)abstract
- The role of IT at the workplace has changed dramatically from being a tool within the work environment to include all aspects of social and private life. New workplaces emerge where IT becomes more and more divergent, embedded and pervasive. These new aspects of IT at work need to be addressed with new or adapted human centred activities. This paper present and discuss a modified version of personas called contextual personas developed to better address the new working life. The contextual personas were developed using contextual inquiry, and focus groups as well as argumentative design. From the process of developing the contextual personas we learned that they are indeed a promising tool to understand the new work situations, and especially the holistic view of IT at work as they bring the whole working-life of the personas into focus. Finally, we discuss in what way the contextual personas could give developers extended understanding of the users’ future office work environment.
|
|
| 3. |
- Cajander, Åsa, et al.
(författare)
-
Digital arbetsmiljö och projektet Nära vård online
- 2020
-
Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Denna rapport innehåller en kartläggning av 1177-personalens digitala arbetsmiljö vid arbete med den chattfunktion till patienter som användes under ett pilotprojekt hösten 2019. Rapporten är skriven med utgångspunkt från att läsaren har inblick i personalen på 1177s arbete, och har kunskap kring de IT-system som används. Kartläggningen genomfördes som ett samarbete mellan forskningsprojektet Systemutvecklingsmetoder för digital arbetsmiljö som leds av Uppsala Universitet och Region Uppsalas projekt Nära Vård Online under hösten och vintern 2019/2020. Kontextuella intervjuer genomfördes på plats under cirka fem timmar. Dessutom genomfördes nio semistrukturerade intervjuer med sjuksköterskorna och åtta med läkare. Intervjufrågorna grupperades i fyra teman: intervjupersonens bakgrund; arbetsmiljö relaterat till pilotprojektet; arbetsmiljö relaterat till det äldre sättet att arbeta och några avslutande frågor. Alla intervjuer transkriberades och tematisk analys gjordes. Inom temat upplevelse av krav visar intervjuerna att det som är mest stressande, och som nästan stressar alla, är köbildningen i chattsystemet. Det som stressar är otillräcklig information om vilka samtal som väntar, och att man inte kan veta när personen man chattar med svarar. Dessutom påpekar några att man inte heller kan se vilka patienter som behöver snabb hjälp och vilka som kan vänta. Inom temat stöd kan man konstatera att alla upplever systemen som stabila, och har god inblick i vad man kan göra om systemen inte fungerar. Många tycker att systemen fungerar mycket bra. Några påpekar att samarbetet och stödet från kollegor som jobbar hemifrån inte fungerar lika bra som att arbeta på samma plats. Inom området upplevelse av kontroll finns det förbättringsområden vad det gäller vilka frågor som patienten svarat på, och sjuksköterskor påpekade att systemet delvis är designat för läkare och inte för sjuksköterskors arbete. Många upplevde att de kunde vara med och påverka i förändringsarbetet, och att de i mycket stor utsträckning varit delaktig. Rapporten innehåller också några rekommendationer kring design och implementering av liknande tjänster ur ett arbetsmiljöperspektiv. Slutligen finns lästips för den intresserade läsaren.
|
|
| 4. |
- Cajander, Åsa, et al.
(författare)
-
Existing but not explicit - The user perspective in scrum projects in practice
- 2013
-
Ingår i: Human-Computer Interaction – INTERACT 2013. - Berlin, Heidelberg : Springer. - 9783642404764 ; , s. 762-779
-
Konferensbidrag (refereegranskat)abstract
- Agile software development processes are becoming more common, but this does not mean that the user perspective in the development is catered for. It has its challenges to integrate the users' aspects in Scrum projects in practice. In order to better understand these challenges we have interviewed IT professionals using Scrum focusing on four different areas: responsibility for the user perspective, emphasis on usability and user experience through documentation, usability activities with users and the organisational and contextual settings for emphasizing the user perspective. Results show that the responsibility for the user perspective is unclear in Scrum projects, and that often the user perspective is neither discussed nor described in the projects. However, the user perspective is often present through informal feedback used to understand the context of use and inform design for example. Finally the paper presents implications for working with the user perspective in Scrum projects.
|
|
| 5. |
- Cajander, Åsa, Professor, 1971-, et al.
(författare)
-
Experiences of Extensive User Involvement through Vision Seminars in a Large IT Project
- 2023
-
Ingår i: Interacting with computers. - : Oxford University Press. - 0953-5438 .- 1873-7951. ; 35:4, s. 543-552
-
Tidskriftsartikel (refereegranskat)abstract
- As the complexity of IT systems increases, the demand for methods taking the whole work situation into account grows. The Vision Seminar (VS) process addresses the future usage of technologies in complex digital work environments. This paper describes the experiences of conducting the VS process in the context of a large IT project to improve study-administrative work. The participants and stakeholders' experiences of participating in VS workshops were studied as the effect the participants and stakeholders believed the vision might have. Data were gathered through interviews and a survey. The participants were confident that the time spent on workshops was worthwhile and that achieving the future described in the resulting vision was feasible. The stakeholders perceived the VS process as rigorous. They were happily surprised by the positive spirit and engagement displayed by the participants. The utility of the resulting vision not being obvious was the most notable weakness mentioned.
|
|
| 6. |
- Cajander, Åsa, Professor, 1971-, et al.
(författare)
-
Professional decision making with digitalisation of patient contacts in a medical advice setting : a qualitative study of a pilot project with a chat programme in Sweden
- 2021
-
Ingår i: BMJ Open. - : BMJ Publishing Group Ltd. - 2044-6055. ; 11:12
-
Tidskriftsartikel (refereegranskat)abstract
- Objectives: Patient e-services are increasingly launched globally to make healthcare more efficient and digitalised. One area that is digitalised is medical advice, where patients asynchronously chat with nurses and physicians, with patients having filled in a form with predefined questions before the chat. This study aimed to explore how occupational professionalism and the possibility of professional judgement are affected when clinical patient contact is digitalised. The study’s overall question concerns whether and how the scope of the healthcare staff’s professional judgement and occupational professionalism are affected by digitalisation.Design and setting: A qualitative study of healthcare professionals working in a pilot project with a chat programme for patients in a medical advice setting in Sweden.Participants and analysis: Contextual inquiries and 17 interviews with nurses (n=9) and physicians (n=8). The interviews were thematically analysed. The analysis was inductive and based on theories of decision making.Results: Three themes emerged: (1) Predefined questions to patients not tailored for healthcare professionals’ work, (2) reduced trust in written communication and (3) reduced opportunity to obtain information through chat communication.Conclusions: The results indicate that asynchronous chat with patients might reduce the opportunity for nurses and physicians to obtain and use professional knowledge and discretionary decision making. Furthermore, the system’s design increases uncertainty in assessments and decision making, which reduces the range of occupational professionalism.
|
|
| 7. |
- Cajander, Åsa, Professor, 1971-, et al.
(författare)
-
The effects of automation of a patient‑centric service in primary care on the work engagement and exhaustion of nurses
- 2020
-
Ingår i: Quality and User Experience. - 2366-0139 .- 2366-0147. ; 5:9
-
Tidskriftsartikel (refereegranskat)abstract
- Digitalising patient-centric services to address society’s challenges with an ageing population and healthcare provision is by many seen as important. Studying the effects of the digitalisation on the work engagement of the users of the new systems is vital in this context, especially since previous research has established that the work engagement at work in healthcare is problematic. Work engagement is defined as a positive, fulfilling, affective-motivational state of work related well being, as is closely connected to the experience of resources and demands in the work context. These resources can be for example digital support, experienced demands or empowerment whereas exhaustion is connected to work demand in a workplace. This study contributes to knowledge about the effects of digitalisation on work engagement and exhaustion in the context of patient-centred services and eHealth. Contextual interviews were conducted on site for 5 h with nurses using a new chat function and using telephone for medical advice to patients. Additionally, semi-structured interviews were conducted with all the nurses participating in this digitalisation project to gather more insights into their work engagement in the two work situations. Results were analysed in different themes of areas affected by the digitalisation in the two overarching themes: job demands and job resources. The results show that the change to a chat function when communicating with advice seekers had connection to work engagement in several ways. The nurses experienced less time pressure and emotional pressure, but also a loss of job control and feedback from colleagues working from home.
|
|
| 8. |
- Cajander, Åsa, Professor, 1971-, et al.
(författare)
-
UX professionals’ learning and usage of UX methods in agile
- 2022
-
Ingår i: Information and Software Technology. - : Elsevier. - 0950-5849 .- 1873-6025. ; 151, s. 107005-107005
-
Tidskriftsartikel (refereegranskat)abstract
- Context: The usage of User Experience (UX) methods has been studied through the years. However, little is known about UX professionals’ lifelong learning processes related to UX methods in Agile, choosing what UX methods to use, and the enablers and hindrances for using the UX methods.Objective: The study aims to broaden current knowledge about UX professionals’ lifelong learning practices to understand their work situations better. The paper describes how UX professionals learn about and choose UX methods, their frequency of use, and the enablers and barriers when using the UX methods in Agile.Method: An interview study was conducted with 13 UX professionals from various industries and two countries working with Agile and UX. We used a qualitative approach, and a thematic analysis was carried out to answer the research questions.Results: The results show that support from colleagues is an essential component for learning about the methods and how to use UX methods. Time pressure makes UX professionals choose methods they know will deliver their desired results. Prototyping, user testing, user journeys, and workshops are the most frequently used UX methods. Additionally, the results show that UX professionals think that the UX methods are often too complicated and take too long to learn. Additionally, they find it challenging to integrate UX methods into Agile.Conclusion: These findings indicate that UX methods might work better if designed to be less complicated and deliver results more efficiently. Moreover, collegial and peer learning is central to UX professionals. The HCI community could be more active in supporting this culture by sharing information and learning. Finally, the usability and UX of the tools affect which UX methods are used.
|
|
| 9. |
- Cajander, Åsa, Professor, 1971-, et al.
(författare)
-
Walking in the Jungle with a Machete : ICT Leaders' Perspectives on User-Centred Systems Design
- 2022
-
Ingår i: Behavior and Information Technology. - : John Wiley & Sons. - 0144-929X .- 1362-3001. ; 41:6, s. 1230-1244
-
Tidskriftsartikel (refereegranskat)abstract
- Previous research has established that leaders in information and communication technology (ICT) are crucial for establishing a user-centred systems design perspective in ICT for work-related tasks. This paper therefore describes the perspectives of 18 ICT leaders in three kinds of leadership roles (managers, project leaders and specialists) in order to understand their views of user-centred systems design concerning ICT. It uses the concept of technological frames of reference to analyse three domains: technology-in-use, technology strategy and nature of technology. The results show that many specialists see user involvement as a critical factor in successfully establishing new information and communication technologies, but that these systems are currently built around the needs of management rather than end users. Looking forward, all three relevant social groups are optimistic about how ICT will become more user-centred and more strategically aligned in the future. However, changes in ICT are described as extremely energy-consuming and difficult – akin to ‘walking in the jungle with a machete’. Finally, we discuss the relevance of technological frames and present some implications for the successful establishment of user-centred system design as a perspective in organisations.
|
|
| 10. |
|
|
| 11. |
|
|
| 12. |
|
|
| 13. |
- Hvannberg, Ebba Thora, et al.
(författare)
-
Heuristic evaluation : Comparing ways of finding and reporting usability problems
- 2007
-
Ingår i: Interacting with computers. - : Oxford University Press (OUP). - 0953-5438 .- 1873-7951. ; 19:2, s. 225-240
-
Tidskriftsartikel (refereegranskat)abstract
- Research on heuristic evaluation in recent years has focused on improving its effectiveness and efficiency with respect to user testing. The aim of this paper is to refine a research agenda for comparing and contrasting evaluation methods. To reach this goal, a framework is presented to evaluate the effectiveness of different types of support for structured usability problem reporting. This paper reports on an empirical study of this framework that compares two sets of heuristics, Nielsen's heuristics and the cognitive principles of Gerhardt-Powals, and. two media of reporting a usability problem, i.e. either using a web tool or paper. The study found that there were no significant differences between any of the four groups in effectiveness, efficiency and inter-evaluator reliability. A more significant contribution of this research is that the framework used for the experiments proved successful and should be reusable by other researchers because of its thorough structure.
|
|
| 14. |
|
|
| 15. |
|
|
| 16. |
- Jónsson, Björn Þór, et al.
(författare)
-
Aligning quality assurance at the course unit and educational program levels
- 2016
-
Ingår i: Proc. 46th ASEE/IEEE Frontiers in Education Conference. - Piscataway, NJ : IEEE Press. - 9781509017904
-
Konferensbidrag (refereegranskat)abstract
- Quality assurance is a subject that has grown dramatically in importance in recent times. In previous work, we have described how the ACM Curricula can be used to support the Quality Assurance process of educational programs, using the Computer Science program at Reykjavik University as an example. Faculty members and employers of graduates participated in the process, that resulted in providing both detailed quantitative data and qualitative information. The assessment also raised awareness of how abstract topics and learning outcomes from an international standard can be used when revising the curricula of a particular course in a CS program. Quality assurance is indeed a continuous process, where the results of evaluations should be used to drive improvements. In this paper we focus on how a Database course was re-structured based on a recent quality assurance process.
|
|
| 17. |
|
|
| 18. |
- Lárusdóttir, Marta, et al.
(författare)
-
A license to kill - Improving UCSD in Agile development
- 2017
-
Ingår i: Journal of Systems and Software. - : Elsevier. - 0164-1212 .- 1873-1228. ; 123
-
Tidskriftsartikel (refereegranskat)abstract
- Agile development processes, such as Scrum, focus on communication, developer collaboration and delivery of working software early and continuously. User-centered systems design (UCSD) is a process emphasizing usability and the user experience throughout the system life cycle. It highlights the UCSD activities: understanding the context of use, iterative prototyping to explore the design space and active collaboration with users throughout the software development. Agile processes are by many assumed to address similar issues as UCSD, hence, by applying Agile processes the systems would become usable for the end-users and their user experience should improve. This paper discusses and interprets findings on UCSD activities in Agile projects in practice, that are analyzed according to the fundamental principles from the Agile manifesto. We show that Agile development has much to gain from integrating UCSD, and give guidance on how to integrate UCSD in Agile processes. User experience (UX) professionals need a more explicit role in the Agile projects and more authority. We recommend that they receive a "license to kill" design suggestions that are not perceived as useful by the users.
|
|
| 19. |
|
|
| 20. |
- Lárusdóttir, Marta, et al.
(författare)
-
Challenges from Integrating Usability Activities in Scrum : Why is Scrum So Fashionable?
- 2016. - 1
-
Ingår i: Integrating User Centred Design in Agile Development. - 9783319321639 - 9783319321653
-
Bokkapitel (refereegranskat)abstract
- Scrum is currently a widely used process in most areas of software development. Conversely, usability activities as prescribed in the area of HCI are not widely used in the software industry, especially not in agile software development projects. Through an analysis of interview and survey data from five studies we scrutinize the reasons for choosing Scrum, consequences of using Scrum, and study the challenges of integrating usability activities in Scrum projects are scrutinized. Our results show that the IT professionals appreciate the inherent values in Scrum, which are speed and communication internal to the Scrum team. Also, working in teams and focusing on a small number of tasks at a time is valued. The main challenges are that including specialists in the teams is hard and Scrum does not always match with external requirements for the organizations. Usability activities in Scrum are found to be informal and implicit, even sometimes hidden behind more fashionable concepts such as security and accessibility to increase priority. In addition, usability activities are often seen as not fitting in the pace of the project. Two of the underlying questions in the paper are: Why is Scrum so fashionable? How can usability activities be better integrated in agile projects? Answers to these questions are discussed in the chapter.Keywords
|
|
| 21. |
- Lárusdóttir, Marta, et al.
(författare)
-
Contextual Personas : A Method for Capturing the Digital Work Environment of Users
- 2022
-
Ingår i: Sense, Feel, Design. - Cham : Springer Nature. - 9783030983871 - 9783030983888 ; , s. 98-112
-
Konferensbidrag (refereegranskat)abstract
- It can be hard to understand the context in which a software system is used and how the whole work environment affects the usage of a particular system. In this project, we modified the Persona method to include aspects of the digital work environment and the context to extend the understanding of these aspects during software development. The modified version of the Persona method is based on the traditional Persona method, on theories on healthy work and research on the digital work environment. The objective of proposing the modifications of the method is to give software developers more insights into the complexity of the digital work environment. University students tried the modified Contextual Persona method in a user-centred software development course. Students worked on designing a new system for 12 weeks using the Contextual Persona method during the fourth week of software development. The students gave feedback on what positive and negative aspects they experienced while using the modified Contextual Persona method and their thoughts on how the method could be improved. In the paper, we analyse reports from 30 students and summarise the feedback gathered. We conclude by summarising the possible improvements to the method based on our findings.
|
|
| 22. |
|
|
| 23. |
- Larusdottir, Marta, et al.
(författare)
-
Introduction to User-Centred Design Sprint
- 2021
-
Ingår i: Human-Computer-Interaction – INTERACT 2021. - Cham : Springer Nature. - 9783030856076 - 9783030856069 ; , s. 253-256
-
Konferensbidrag (refereegranskat)abstract
- This course will introduce attendees to the challenges and benefits of integrating User-Centred Design (UCD) methods into the Google Design Sprint (GDS) process. The course will introduce this new User-Centred Design Sprint process, and participants will practice selected methods from the process during the course. By the end of the course, participants will know why, when and how to use User-Centred Design Sprint. Delivered by experienced members of IFIP TC13, this course will appeal to researchers and developers working in the early stages of designing software products.
|
|
| 24. |
|
|
| 25. |
- Lárusdóttir, Marta K., et al.
(författare)
-
Informal feedback rather than performance measurements : user-centred evaluation in Scrum projects
- 2014
-
Ingår i: Behavior and Information Technology. - 0144-929X .- 1362-3001. ; 33:11, s. 1118-1135
-
Tidskriftsartikel (refereegranskat)abstract
- The main features of the Scrum process are intense communication between different stakeholders, and rapid feedback based on regular delivery of working software. The integration of traditional user-centred evaluation activities in this context is challenging. Hence, this paper presents an interview study of 21 informants, categorised in four different professional roles. The main contribution of the paper is an overview of the types of user-centred evaluation conducted by information technology professionals in various Scrum projects. Results show that various forms of feedback are indeed gathered on the usability and user experience of the software, system or service being developed. However, the user-centred evaluations conducted typically are informal with few users, gathering empirical qualitative data and performed during short unplanned sessions. Performance measurements gathering quantitative data are seldom used. The informants in the business specialist role merely ask users about their opinion, whereas the other roles use several user-centred evaluation activities to gather feedback on their design. Generally, feedback is gathered throughout the whole project, but often evaluation is conducted early in the project or even before the actual development starts. Finally, these results are discussed in relation to previous studies in the area.
|
|
| 26. |
- Lárusdóttir, Marta Kristín
(författare)
-
Listen to your users : The effect of usability evaluation on software development practice
- 2009
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- A vast majority of the people in the western world use software systems on daily basis for achieving their goals. To be able to do that each person needs to communicate what he or she wants to do to the system and receive a response. This communication needs to be easy for the user, especially when the system is new to him or her. Otherwise, the user either quits using the system; it takes a very long time or gets very irritated. A software team that is making new software needs to evaluate the usability of the system and various methods have been introduced in the literature to do that.My research focus in this thesis is on usability evaluation. I study particularly, how usability evaluation methods can be compared, what data should be gathered in usability evaluation to gain knowledge on how the software affects users who are getting new software for their daily work and how useful this data is to the recipients.Two experiments are reported in this thesis where results from using three different usability evaluation methods are compared. The main result from these two studies is that the think-aloud evaluation method should be used, if the goal of the evaluation is to gather as realistic information as possible on usability problems that the users will have when using the system.Furthermore four case studies are described in the thesis, in which usability evaluation was done by using the think-aloud method in co-operation with real users in their real work situation. These studies give much richer information on the actual use of the systems involved.The findings from one of these case studies indicate that the results from user observation done on a system that users have not seen before or used only for few days are rather similar to the results from usability evaluation done when users have used the system for a longer period. So the common practice of doing user observation on a software system that the participants have not seen before and then interpreting that the results will be the same for actual usage of the system when users will use the system for their real tasks for shorter or longer period is adequate.
|
|
| 27. |
- Larusdottir, Marta K., et al.
(författare)
-
RAMES - Framework supporting user centred evaluation in research and practice
- 2019
-
Ingår i: Behavior and Information Technology. - : Taylor & Francis. - 0144-929X .- 1362-3001. ; 38:2, s. 132-149
-
Tidskriftsartikel (refereegranskat)abstract
- One way to ensure good user experience of IT systems is to conduct user centred evaluation, aimed to provide feedback to IT professionals on their IT systems from the user perspective. The objective of this paper is to explore a conceptual framework, named RAMES that supports evaluators when planning, comparing and documenting user centred evaluations in a structured way. The framework structures the elements of an evaluation into five categories: Roles, Activities, Materials, Environments, and System. The framework was developed based on a theoretical analysis. Two explorative studies with 92 participants in total show that two thirds of the participants found it easy or rather easy to use the framework, and 33% find it likely that they would use the framework again. The conclusion of the studies is that frameworks such as RAMES enhance the implementation of user centred evaluations.
|
|
| 28. |
|
|
| 29. |
|
|
| 30. |
- Larusdottir, Marta Kristín
(författare)
-
Usability evaluation in software development practice
- 2011
-
Ingår i: Lecture Notes in Computer Science. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 0302-9743 .- 1611-3349. - 9783642237676 ; 6943:PART 4, s. 430-433
-
Tidskriftsartikel (refereegranskat)abstract
- Brief description of the topic: Usability evaluation is explored by comparing the effectiveness of using different evaluation methods and by studying how usability evaluation is conducted by practitioners.
|
|
| 31. |
- Larusdottir, Marta K.
(författare)
-
User Centred Evaluation in Experimental and Practical Settings
- 2012
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The objective of this thesis is to obtain knowledge regarding how effective user centred evaluation methods are and how user centred evaluations are conducted by IT professionals. This will be achieved by exploring user centred evaluation in experimental and practical settings. The knowledge gained in these studies should inspire suggestions for further research and suggestions for improvements on the user centred evaluation activity. Two experimental studies were conducted. One compares the results from using three user centred evaluation methods, and the other examines two factors while conducting heuristic evaluation. The results show that the think-aloud evaluation method was the most effective method in finding realistic usability problems of the three methods. The number of critical problems found during think-aloud evaluation increases, if heuristic evaluation is conducted prior to the think-aloud evaluations. Further, two studies of user centred evaluation in practical settings were performed. The IT professionals participating in those studies were using the software development process Scrum to plan their work. The results show that user centred evaluation is infrequently conducted in Scrum projects, compared to testing activities like acceptance testing. The main type of evaluation is qualitative. Few participants measure user performance or use surveys to gather quantitative results on the usability and the user experience. IT professionals get feedback from users in an informal way and gather informal feedback from peers. Many participants use a mixture of methods for gathering feedback on their work. The outcome of this thesis shows that IT professionals should be encouraged to include users whenever possible when evaluating software, for example by using the think-aloud method. Using heuristic evaluation prior to conducting think-aloud evaluations is also recommended. In addition, IT professionals are encouraged to evaluate their software in an informal way frequently, rather than waiting for the right time to conduct a thorough quantitative evaluation. To advance this field further, researchers who want to improve the evaluation activity for the IT professionals should study how user centred evaluation methods could be combined in an efficient way and how the use of qualitative evaluation methods could be made more effective.
|
|
| 32. |
- Lárusdóttir, Marta, et al.
(författare)
-
On the integration of user centred design in agile development
- 2014
-
Ingår i: Proceedings of the NordiCHI 2014. - New York, NY, USA : ACM. - 1595930361 - 9781450325424 ; , s. 817-820
-
Konferensbidrag (refereegranskat)abstract
- The integration of the User Centred Design (UCD) in gile systems development processes (Agile) is not without problems. The context of Agile strongly affects the possibilities of IT professionals to conduct user centred activities in their work. In this workshop we will address challenges and success stories and best practices from integrating UCD into Agile in practice, values and perspectives underpinning UCD and Agile in theory, theories and methods relevant for doing research on Agile and UCD as well as the future of research trends on the integration of UCD in Agile. The overall objective of this workshop is to provide a venue for researchers and practitioners, from within and outside of HCI, to begin the process of shaping the future of Agile and UCD research. The workshop has two goals: (1) Identifying future trends for research on Agile and UCD (2) Identify challenges and success stories when working with UCD and Agile.
|
|
| 33. |
|
|
| 34. |
|
|
| 35. |
|
|
| 36. |
|
|
| 37. |
- Lind, Thomas, 1986-
(författare)
-
Inertia in Sociotechnical Systems : On IT-related Change Processes in Organisations
- 2017
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The introduction of new information technology (IT) in an organisation is one way of changing the conditions for how tasks and work processes can be designed and performed, as well as how people in the organisation interact with each other. Today, many Swedish workers rely completely on IT to be able to perform their jobs, while experiencing a combination of continuous and intermittent IT-related changes that affect this ability.The introduction of new or updated IT systems in an organisation is an example of what is referred to as an IT-related change process in this thesis. Because IT has become such an integral part of modern organisations, many change processes in organisations are simultaneously enabled and constrained by the IT systems involved in a change process. In this thesis, I introduce the concept of inertia in sociotechnical systems to analyse IT-related change processes in organisations, and how achieving the goals of these processes is complicated by organisational, social, and physical aspects in addition to technology.The context of this thesis is the Swedish public sector domains of health-care and higher education, and the result of research studies and experiences from four action research projects in these settings. The contribution of this thesis adds to the contributions of the included papers through the definition of inertia in sociotechnical systems and its subsequent application. The thesis shows that the concept of inertia in sociotechnical systems can be used to understand IT-related change processes as changes to the characteristics of a sociotechnical system, and, in the context of organisations, how these processes affect and are affected by an organisation’s characteristics. This is illustrated in the thesis through the application of the concept on examples of IT-related change processes from the included papers and research projects. In addition, the thesis shows that the use of vision seminar methods can benefit Swedish organisations, since new IT is often introduced without clearly defined, expressed, understood, and accepted goals.
|
|
| 38. |
- Lind, Thomas, et al.
(författare)
-
Students envisioning the future
- 2016
-
Ingår i: Proc. 46th ASEE/IEEE Frontiers in Education Conference. - Piscataway, NJ : IEEE Press. - 9781509017904
-
Konferensbidrag (refereegranskat)abstract
- How can students be included as critical stakeholders in the systems and services provided by a university? To address the whole student experience, we engaged students and employees at a large Swedish university in a vision seminar process to elicit how these groups envisioned an ideal future university, and the necessary changes to technology and organisational structures required to achieve this ideal version. The process entailed six four-hour workshops with four groups consisting of six participants each. A survey instrument was used to follow up on the participants' experiences of participating in the vision seminar process and their thoughts on the future of the university. The results show that the participating students were more positive compared to the university employees. The students envisioned harmonized interdepartmental systems, seamlessly integrating a variety of services into one university provided solution. The employees envisioned their future work as flexible, enabled by technology providing excellent support without hindering pedagogical and organisational development. Using technological frames, these visions of the future are identified, analysed and discussed in relation to the quality of university education and a holistic view on students' university experience. Finally we discuss the broader implications of the visions on the future of university education.
|
|
| 39. |
|
|
| 40. |
|
|
| 41. |
|
|
| 42. |
- Sigurgeirsson, Daniel, et al.
(författare)
-
Learning Outcome Outcomes : An Evaluation of Quality
- 2018
-
Ingår i: Proc. 48th ASEE/IEEE Frontiers in Education Conference. - Piscataway, NJ : IEEE Press. - 9781538611746
-
Konferensbidrag (refereegranskat)abstract
- Learning outcomes are a standard specification of knowledge, skills and capabilities that a student is expected to acquire by attending a course or a degree program. While, in theory, the process of evaluating learning outcomes appears to be trivial, in practice it is a complicated and daunting process. In this study, we evaluate how learning outcomes can be effectively applied. The work focuses on the quality of both the specification of the learning outcomes and the assessment of whether these outcomes are reached. We discuss different abstraction levels for learning outcomes and the issue of alignment between high-level and low-level learning outcomes. We also address the criteria for assessing whether a student is meeting a learning outcome.Our work is focused on project-oriented courses, where assessing learning outcomes is seen as particularly challenging. In particular, we draw on an empirical study focused on systematically collecting key performance indicators of the progress towards achieving learning outcomes. The data gathering was done during the course through in-class questionnaires and individual diary notes, as a complementary process to the traditional observations made by the teacher running the course. This data serves as the basis for understanding how individual students advance towards the stated learning goals. We also conducted a focus group discussion after the course to better understand how to interpret the data collected during the course.An important result of our work is forming an understanding and vocabulary regarding learning outcomes and the assessment of how well students meet these learning goals in project-based educational settings. In addition to this, we make the following major contributions:We present a systematic methodology to gauge how well students meet learning outcomes through in-class self-evaluation.We present the results of an empirical study of a process-oriented evaluation of the students' development towards stated learning outcomes.We state some lessons learned from this process, that are applicable for designers of project-based courses.
|
|
| 43. |
- Wang, Rouchen, et al.
(författare)
-
Describing Digital Work Environment Through Contextual Personas
- 2021
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- As software usage is increasingly complex, there is a strong need foranalysing the context in which software systems are used and how the contextaffects their usage. In this project, we modified the Contextual Persona methodto include aspects of the digital work environment and the context. Themodified version of the method is based on previous work on the traditionalPersona method, on theories on healthy work and pervious work on digitalwork environment. The objective of proposing the modifications of the methodis to give software developers more insights into the complexity of the digitalwork environment. University students tried the modified Contextual Personamethod in a user-centred software development course. Students worked ondesigning a new system for 12 weeks using the Contextual Persona methodduring the fourth week of software development. The students gave feedbackon what positive and negative aspects they experienced while using themodified Contextual Persona method and their thoughts on how the methodcould be improved. In the paper, we analyse reports from 30 students andsummarise the feedback gathered.
|
|
| 44. |
- Winckler, Marco, et al.
(författare)
-
Dealing with Conflicting User Interface Properties in User-Centered Development Processes
- 2017
-
Ingår i: HUMAN-COMPUTER INTERACTION - INTERACT 2017, PT IV. ; , s. 521-523
-
Konferensbidrag (refereegranskat)abstract
- Whilst usability has been the most prominent user interface property in early Human-Computer Interaction (HCI) research other properties such as accessibility, inclusive design, user experience and, more recently security, trust and resilience (among many others) might also be important for the development of interactive system. It is interesting to notice that user interface properties might overlap and sometimes create conflicting recommendations. A good example is security which, by recommending users to deal with passwords reduces system usability by placing a burden on users. The ultimate goal of this workshop is to promote the investigation of multiple user interface properties in a user-centered design process. We are concerned by theories, methods and approaches for dealing with multiple user interface properties when developing interactive system. This workshop is organized by the IFIP WG 13.2 on Human-Centered Software Methodologies and the WG 13.5 on Resilience, Reliability, Safety and Human Error in System Development.
|
|
