| 1. |
- Navarro, Priscilla, 1989-, et al.
(författare)
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Closing The Gap Between Classroom And Reality Through Virtual Bridges
- 2022
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Ingår i: Proceedings of the 18th International CDIO Conference, hosted by Reykjavik University, Reykjavik Iceland, June 13-15, 2022.. - Reykjavík : Reykjavík University. - 9789935965561 ; , s. 929-940
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Konferensbidrag (refereegranskat)abstract
- Online guest lectures serve as an important learning activity for students to bridge the gap between the classroom and the reality of business and has become common during the Covid19 pandemic. Such lectures enable students to better link theories and concepts to practice and can provide valuable network opportunities for students by facilitating contact with professionals in their field of studies. Online guest lecturing has also proven to have benefits for the course administration such as an easier allocation of guest lecturers and a more effective use of resources.This paper is part of a pre-study for determining the opportunities and challenges that online guest lecturing can have for students of engineering and management programs at a master level. Specifically, the purpose of the pre-study is to explore how online guest lectures are perceived among students and course directors, and how they can be improved. The method used involves a narrative literature review and an empirical pre-study.The results suggest that online guest lectures allow students to enhance their knowledge on the course contents and allow them to make more informed career choices. They also suggest that course directors use guest lectures as a means for inspiring and supporting the learning of the students. However, the results also suggest that students can adopt a more passive role in online guest lectures compared to face-to-face guest lectures. Learning in online guest lectures could be enhanced when connected to learning activities that support them, e.g., follow-up seminars, assignments, and reflection documents.In terms of implications, this study presents course directors and students’ perceptions of online guest lectures, as well as presents improvement suggestions for course directors and guest lecturers when planning and performing guest lectures in university courses to enhance learning among students.
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| 2. |
- Navarro, Priscilla, 1989-
(författare)
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Exploring Process Management as a Means for Greening Road Freight Transport
- 2019
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Research has proven that we need to reduce our environmental impact. Sweden has set a goal to become fossil free by 2045. The increasing amount of transport and the need to reduce its environmental effects has put pressure on the companies of the road freight transport sector. Therefore, this business sector needs research actions to find tools that will assist in the greening of its services and operations. My research is a contribution to these efforts from a managerial point of view.Process management is a methodology taken from Total Quality Management (TQM) that has been used in several business sectors to improve business performance. Its process orientation and focus on customers allow companies to identify and satisfy the current and latent needs of their customers. Until now, TQM has targeted customer needs. However, it is experiencing a shift towards incorporating societal needs into the equation. Environmental sustainability is becoming a societal requirement for companies in all sectors. Hence, the purpose of my research is to explore the possibilities of using process management to support the greening of small and medium-sized companies within the road freight transport sector.The frame of reference for my study is based on three well-established domains in academia and their intersections. These domains are: process management, road freight transport and environmental sustainability. I have used qualitative methods for my research. Specifically, I performed a case study at two medium-sized Swedish companies within the road freight transport business sector. The data collection methods involved document studies, observations and interviews at each case company. The case study was performed using an action research approach, which involved setting up meetings, seminars and workshops with each case company. Additionally, joint workshops were performed, which allowed me to observe and obtain results from the interactions between the companies. The analysis is presented for each case separately and then for their interactions. The results are compared with the existing literature from the three domains.I based my research on three research questions. The first was intended to identify the principles and tools within process management that may be applied to road freight transport companies interested in implementing this methodology to enhance their environmental sustainability. I concluded that these principles were present in the companies and are needed for the implementation of process management. The tools included in this methodology can be associated with environmental initiatives performed by the companies in support of their greening.The second research question refers to the benefits and challenges that companies in this business sector may face when implementing process management methodology. I conclude that most of the expected benefits of process management were confirmed. Additionally, a new benefit was observed: reducing the environmental effect of their services can interest current customers and attract new customers to road freight transport companies. The challenges identified during the case study include: resistance to change, lack of knowledge and resource allocation limitations. I also confirmed that a stepwise implementation of process management increases the likelihood of the success of the methodology. Hence, underdeveloped management systems are also a challenge when this methodology is used in freight transport companies.The third and final research question involves the adaptations required for process management to enhance environmental sustainability in companies in this business sector. I refer to each of the challenges found and suggest certain requirements for the companies to apply this methodology. Clear communication from top management, the training of employees and the involvement of all employees are some of these requirements. Moreover, to incorporate the environmental aspects clearly, I suggest environmental efforts for each step in the implementation of process management. By including these efforts in the process maturity model, I conclude that road freight transport companies could use process management as a means of enhancing environmental sustainability.
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| 3. |
- Navarro, Priscilla, 1989-, et al.
(författare)
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Greening logistics by introducing process management : A viable tool for freight transport companies going green
- 2018
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Ingår i: Supply Chain Forum. - : Taylor & Francis. - 1625-8312 .- 1624-6039. ; 19:3, s. 204-218
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Tidskriftsartikel (refereegranskat)abstract
- While the usage of process management within the freight transport industry is unknown and presumed low, it has been used within other sectors as an efficient approach for dealing with and fulfilling customer demands as well as environmental requirements. The purpose of this paper is to investigate how process management can enhance a customer focused greening in the transport and logistics sector. We present a literature review of the intersections of process management, freight transport and environmental sustainability. Furthermore, we conducted a case study of how two environmentally ambitious Swedish freight transport companies use process management to enhance environmental sustainability. We found that environmentally ambitious freight transport companies do not proactively use process management, and that workshops with topical experts and practitioners can be a way for introducing process management to enhance environmental sustainability in such companies.
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| 4. |
- Navarro, Priscilla, 1989-
(författare)
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THE STRATEGIC ROLE OF PROCESS MANAGEMENT IN SMEs
- 2023
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Literature indicates a greater use of process management in large companies than in small and medium-sized enterprises (SMEs). SMEs are a major contributor to the global economy, and just like large companies, SMEs face challenges such as a need to respond promptly and effectively to their business environment, despite having limited resources. Practitioners and researchers within process management refer to a trade-off between the operative support that process management provides and the strategic ability of organisations to be flexible in response to their environment and customer requests. The strategic role of process management has not been highlighted in depth in the literature. Hence, the use of process management and its strategic role in SMEs is a research gap which needs to be investigated. This research should include approaches to process management that support the fulfilment of strategic goals without compromising flexibility. The purpose of this dissertation is to enhance the understanding of the strategic role of process management in SMEs. To address this purpose, two research questions were designed. The first research question explores how the fundamentals of process management contribute to the understanding of the strategic role of process management. The second research question explores and analyses the conditions of SMEs and suggests how process management could be adapted to be used in SMEs. This dissertation includes a longitudinal study, with an action research approach, conducted at two companies. This approach provided a deep understanding of the companies and a strong connection between research and managerial usefulness. The results of the dissertation suggest a need for a contingent approach to process management where the activities that lead to competitive advantage are identified. This identification, together with a connection to the strategic goals of the organisations can then be the basis for determining the need for process development of the organisation. In this way, process management efforts can be focused on processes that lead the organisations to gain competitive advantage. Hence, with the connection to competitive advantage, the strategic goals of the organisations and the continuous improvement principle of process management enhance the understanding of the strategic role of process management. The contribution of this dissertation is primarily in the field of process management, by providing results and analyses that support its strategic relevancy in general and specifically for SMEs. A dynamic capabilities lens has been used to enhance the connection between competitive advantage and the strategic role of process management. This dissertation also contributes to research into dynamic capabilities, by providing concrete examples of the interpretation of dynamic capabilities and a connection between dynamic capabilities and a managerial approach such as process management. The context of this dissertation includes environmental sustainability as a societal need to be addressed by the road freight transport (RFT) business sector, constituted mostly by SMEs. RFT companies, in particular SMEs, have limited resources and simultaneously need to be responsive to various and challenging customer demands. The use of this context enabled the inclusion of examples and analysis with a managerial contribution for, but not limited to, RFTs.
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| 5. |
- Navarro, Priscilla, 1989-, et al.
(författare)
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Using Process Management within Green Logistics – A case study
- 2017
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- PurposeWhile Process Management has not commonly been used within the freight transport business, it has been used within other sectors as an efficient approach for dealing with and fulfilling customer demands as well as environmental requirements. The purpose of the current paper is to present a case study of how Swedish freight transport companies use Process Management to enhance environmental sustainability.Methodology/ApproachWe developed a case study with two environmentally ambitious Swedish freight transport companies. Information was collected by interviews, observations and workshops. We also studied three larger freight transport companies. The analysis is a comparison between empirical findings and literature.FindingsEnvironmentally ambitious freight transport companies do not proactively use Process Management, and workshops with topical experts and practitioners can be a way for introducing Process Management to enhance environmental sustainability in such companies.Research Limitation/implicationThe results will be the basis for propositions for further research, and for practical implications for transport companies.Originality/Value of the paperA previous study of the intersection between Process Management and Green Logistics identified a void in literature, which makes this paper unique. Academically, this paper contributes to filling that void. Practically, the paper is useful for freight transport practitioners with interest in increasing sustainability in their operations.
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| 6. |
- Navarro, Priscilla, 1989-, et al.
(författare)
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What is the potential of process management to enhance sustainability in the freight transport sector?
- 2017
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- The freight transport sector largely contributes to the environmental footprint, and the freight transport industry lacks practical tools for implementing green initiatives. Process Management is an efficient approach for fulfilling customer demands as well as environmental requirements within other sectors. This paper presents a literature review of Process Management activities within the freight transport sector, with emphasis on environmental sustainability. While Green Logistics and Process Management are established academic research disciplines, there is little research found in the intersection between the two. Hence, there is a need for future research in this field.
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