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| 2. |
- Dahlgaard, Jens J., et al.
(författare)
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Quality Definitions
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 2, s. 531-538
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 3. |
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| 4. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Decoding the Code of Excellence
- 2008
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Ingår i: Proceeding of the 11th QMOD conference.
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Konferensbidrag (refereegranskat)
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| 5. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Evolution of The Quality Movement
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 2, s. 610-615
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 6. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Excellence Characteristics
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 1, s. 214-218
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 7. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Introduction
- 2015
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Ingår i: The SAGE Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 1
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 8. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Total Quality Management
- 2015
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Ingår i: The Sage Encyclopedia of Quality and the Service Economy. - 9781452256726 ; 2, s. 808-812
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 9. |
- Dahlgaard-Park, Su Mi, et al.
(författare)
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Organizational Learnability and Innovability: a system for assessing, diagnosing and improving innovations
- 2010
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Ingår i: International Journal of Quality and Service Sciences. - : Emerald. - 1756-669X. ; 2:2, s. 153-174
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this paper is to present and discuss the development of a system for assessing and improving technology development and innovations. The system components comprise: a framework or model for assessing, measuring, diagnosing and improving innovation enablers and results; a simple methodology for data collection, data analysis and prioritizing improvement areas; and an index for measuring the performance level of innovation, learning and lean (ILL) and the potentials to increase that level. To improve innovation, which is the most complex challenge for today's organizations, there is a need for such a system.Design/methodology/approachThe first two system components have been developed and tested during a period of ten to 15 years in several industrial companies as well as service organizations. The last component has recently been developed to satisfy a need of all types of organizations.FindingsWith the last development, the ILL index, the three components comprise a system for assessing and improving innovations. As with any other system, the system components are interrelated.Originality/valueThis paper presents a system for assessing and improving innovations. As with any other system the system‐components are interrelated. To improve innovation, which is the most complex challenge for today's organizations, there is a need for such a system. It is hoped that the suggested system will be used within all types of organizations and all types of innovations – products, processes and services.
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| 10. |
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Best Papers from QMOD 2015
- 2016
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Ingår i: Total Quality Management and Business Excellence. - 1478-3363. ; 27:7-8, s. 836-978
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Annan publikation (refereegranskat)
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| 16. |
- Berling, Clas, et al.
(författare)
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Deploying Goals and Measuring Efficiency in an Academic Organisation. A Pilot Study
- 2000
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Ingår i: Proceedings of the 3rd International Conference on Building People and Organizational Excellence. ; , s. 342-346
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Konferensbidrag (refereegranskat)abstract
- In many organizations it is considered of vital importance to translate its vision and strategy into objectives, to determine the best means of achieving these and to review the results – with participation from all members, from management to shop floor. The objective of this study was to make a first test of a method that could be applied for verbalizing and communicating a common vision and identify critical objectives concentrating on nonfinancial measures in an academic research organization. Being a rather heterogeneous multidisciplinary centre the focus was on critical issues, which could promote organizational alignment. Three different systems that could be applicable were identified: Balanced Scorecard, hoshin kanri and ProMES. A design team was formed to formulate objectives and measurements. They found that it was a far from easy task to identify relevant objectives for the organization and especially to establish their different importance. The discussions led to a more common view and agreement about issues that had to be given more attention.
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| 22. |
- Chen, Chi Kuang, et al.
(författare)
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From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
- 2022
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Ingår i: International Journal of Quality and Service Sciences. - : EMERALD GROUP PUBLISHING LTD. - 1756-669X .- 1756-6703. ; 14:2, s. 217-237
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Forskningsöversikt (refereegranskat)abstract
- Purpose: This paper aims to review total quality management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their linkage among the identified key terms and their developmental trends. Design/methodology/approach: Bibliometric and statistical methods are used to analyse article titles published in the Total Quality and Business Excellence journal during 1990–2019. The current research is based on a search from the ProQuest academic database and the journal’s website, resulting in 2,452 articles collected. The VOSviewer and Microsoft Excel were then used for the analyses. Findings: A total of 52 key terms were extracted from the journal’s 2,452 article titles, the top three key terms in terms of occurrences were “quality,” “total quality management” and “service quality.” Five themes were then proposed from clustering the 52 key terms: “frameworks/models,” “essentials/enablers,” “methods/techniques,” “culture/characteristics” and “effects/results.” Trend analyses were also conducted regarding the five themes in an attempt to highlight the patterns of research publications from 1990 to 2019. It is found that the research publications for “essentials/enablers,” “methods and techniques” and “effects/results” have steadily increased during the analysis period, while “frameworks/models” and “culture/characteristic” have slightly decreased. These insights provide implication for the historical evolution of quality from “quality control,” “total quality management” and “service quality,” combining with the development of “service sciences.” Originality/value: This paper highlights the concept of quality since its meaning has changed and evolved over time from quality control, TQM to service quality. And it is emerging in the present and future development of service sciences because of both of TQM and service sciences having the same nature of multidisciplinary background and characteristics. Also the authors can conclude that quality and service sciences are in fact two sides of the same coin because both of them having the same duality of “tangible-intangible” and “physical-virtual” faces which are the important topics that TQM should focus on.
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| 23. |
- Cho, Insu, et al.
(författare)
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The impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context
- 2017
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 28:9-10, s. 989-1002
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Tidskriftsartikel (refereegranskat)abstract
- Many firms have carried out organisational change, such as mergers and acquisitions, to adapt to the rapidly changing business environment. During such changes, it is crucial for firms to provide an environment that will enhance employees’ psychological stability and commitment to change. Therefore, this study explores factors that increase employee commitment to change during mergers and acquisitions and identifies the process that forms commitment to change. To achieve the research goals, the study uses conservation of resources theory to extract factors that may influence employees’ commitment to change: three types of organisational justice are extracted as an organisational resource and psychological resilience (PR) is extracted as an individual resource. The study also applies psychological contract theory to extract mediators that link resources and employee commitment to change during the merger and acquisition process. The study empirically examines the research model using a structural equation model, based on 222 respondents who experienced mergers and acquisitions in South Korea. The three types of organisational justice and PR have positive relationships with affective commitment to change through the relational contract. Interactional justice, one type of organisational justice, and PR have negative relationships with continuance commitment to change through the transactional contract. This study may call human resource managers’ attention to the importance of employees’ psychological stability and may suggest possible ways to increase employees’ affective commitment to change in situations where there are frequent changes, such as mergers and acquisitions.
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| 29. |
- Dahlgaard, Jens Jörn, 1942-, et al.
(författare)
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A Strategy for Building Sustainable Innovation Excellence - A Danish Study
- 2008. - 1
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Ingår i: Corporate Sustainability as a Challenge for Comprehensive Management. - Heidelberg, Germany : Physica Verlag. ; , s. 268-
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Sustainability has become a topic of global relevance: Corporations and other economically acting organizations increasingly need to realize economic, environmental and social objectives in order to survive. Supplementary to "classical" environmental management, realizing corporate sustainability requires comprehensive approaches which allow the integration of social and economic aspects. Such concepts can be found e.g. in international excellence models mainly based on a TQM thinking but also in the field of human factors in organizational design and management. Understood as systems approaches, they include the interests of all relevant stakeholders with a mid- or long-term time perspective and are thus highly linked with the principles of sustainable development. In this book internationally leading scientists discuss the issue of sustainability from their perspective, resulting in an innovative view on different management approaches under the umbrella of corporate sustainability.
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| 30. |
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| 31. |
- Dahlgaard, Jens Jörn, et al.
(författare)
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Business excellence models: limitations, reflections and further development
- 2013
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Ingår i: Total Quality Management & Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 24:5-6, s. 519-538
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Tidskriftsartikel (refereegranskat)abstract
- The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an organisation towards business excellence. A document-based empirical case of a world-class company, Boeing Aerospace Support, was investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.
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| 32. |
- Dahlgaard, Jens J., et al.
(författare)
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Core Value and Core Competence Development
- 2001
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Ingår i: International Journal of Management & Information Systems. - 1546-5748. ; 13:1, s. 17-28
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Tidskriftsartikel (refereegranskat)
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| 33. |
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| 34. |
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| 35. |
- Dahlgaard, Jens Jörn, et al.
(författare)
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Evolution and future of total quality management : management control and organisational learning
- 2019
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 30:sup1, s. 1-16
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Tidskriftsartikel (refereegranskat)abstract
- The competitive position achieved by the Japanese and Western industries during the 1970s to mid-1990s, and 1980s to mid-1990s, respectively, derived from understanding, implementing, and developing Total Quality Management (TQM) as a comprehensive management philosophy. Several research and/or company studies provided evidence of this development and its impact on leading companies’ efficiency and effectiveness. Despite that, research on TQM seemed on the surface, after a boom from about 1990–1995, to have declined. However, one recent detailed study from 2013 concluded that TQM is now at a more mature stage where focuses have shifted from being initially on TQM to the methods, tools, techniques and core values which are needed to implement TQM and to build a quality and BE (Business Excellence) culture. This study is an extension of the 2013 study, where we extend the previous study on TQM publications to 2017, and further analyse more detailed not only which methods, tools and techniques are used, but also at what organisational level they are used–strategical, tactical or the operational level. We collect data on research about TQM and its methods, tools and techniques, and we analyse further the shift of focus from TQM as a comprehensive management theory/ philosophy to a focus on the TQM methods, tools and techniques to be used at various management levels of a company. We use two of management’s basic functions–management control (MC) and organisational learning (OL)–to unveil the challenges faced by TQM and to help converting these challenges into new research opportunities to be jointly addressed by companies and research communities such as the Quality Management and Organisational Development (QMOD) Research Community. In light of the findings in this research, it became clear that MC and OL are two sides of the same coin. MC can never be effectively implemented without OL, and OL needs to be supported by a comprehensive MC system.
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| 36. |
- Dahlgaard, Jens J., et al.
(författare)
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Excellence in Leadership
- 2004
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Ingår i: Proceedings of the 4th Int. Conference CEE Countries.
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Konferensbidrag (refereegranskat)
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| 37. |
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| 39. |
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| 40. |
- Dahlgaard, Jens Jörn, 1942-, et al.
(författare)
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In Search of Excellence - Past, Present and Future
- 2006
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Ingår i: Kreativ und Konsequent. - Berglin : Carl Hanser Verlag. - 9783446405875 ; , s. 57-84
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- "Qualität ist nicht alles, aber ohne Qualität ist alles nichts!", so Walter Masing. Wie kaum ein anderer hat Masing den Qualitätsbegriff geprägt und durch sein Wirken maßgeblich beeinflusst. Die DGQ gedenkt mit diesem Werk ihrem langjährigen Präsidenten und Ehren-Präsidenten. Unter der Herausgeberschaft von Herrn Professor Schnauber zeigen namhafte nationale und internationale Autoren aus Wissenschaft und Praxis, wie eng Kreativität und Innovation mit Qualitätsmanagement verknüpft sind - getreu des Leitmotivs von Walter Masing: nur mit einer gesicherten Basis lassen sich neue Gedanken generieren! Die Autoren widmen ihre Beiträge dieser großen Persönlichkeit des Qualitätsmanagements, dessen Einfluss weiterwähren wird.
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| 41. |
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| 42. |
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| 43. |
- Dahlgaard, Jens J., et al.
(författare)
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Leadership Excellence
- 2004
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Ingår i: Proceedings of the Turkish National Congress in Quality Management.
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Konferensbidrag (refereegranskat)
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| 48. |
- Dahlgaard, Jens Jörn, 1942-, et al.
(författare)
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Measurement - Metrology of Improvement and Change
- 2006
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Ingår i: Quality Tools and Methods for The 21st Century. - Salem, NH, USA : GOAL QPC. - 9781576810842 ; , s. 75-106
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Quality Tools and Methods for The 21st Century. Perspectives of the International Academy for Quality. A collection of writings about quality as a management discipline, business management, and product management. Edited by Tito Conti, Yoshio Kondo, and Gregory H. Watson. Also includes valuable quality ideas and concepts from Hans Dieter Seghezzi, Barrie G. Dale, Norman Burgress, Jens J. Dahlgaard, Su Mi Park Dahlgaard, Herbert Schnauber, Joachim Zulch, Asbjorn Aune, Sijo Shiba, David Walden, Yoji Akao, Thong Ngee Goh, and Shoichi Shimizu.The topics in this book are divided into three parts. The first part describes quality as a management discipline that must be practiced with the same degree of attention to detail as is required for finance systems, information systems, and people systems. The focus of the second part is on topics where integration of quality and business management practices will create a more stable overall management system. The third part of this book describes contributions of quality methods to the innovative design of products and services. It is in this area that organizations can continue their development by using new management practices, methods and concepts as enablers of change to help them achieve their desire for long-term competitive strength. As quality transitions into the mainstream of management, the emphasis of quality professionals must focus on the areas of innovation and design to ensure the future quality of business. This challenge of innovation will define the next focus areas for management in the coming decades.
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