| 1. |
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| 2. |
- Alexius, Susanna, 1976-, et al.
(författare)
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Struggling to challenge an informal field order : Professional associations as standard-setters
- 2011
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In the last decades, the consulting industry has undergone major changes. The industry has grown rapidly, attracted many new players and the content of the service has expanded to include different types of services. In this changing field, actors such as professional associations, consultants and clients have sought to find ways of defining the boundaries and professional identities of consultants. In this paper, we explore the strategies used by professional associations to balance the demands of professionalization with the informal and elusive characteristics of the consulting field. Drawing on an extensive longitudinal field-study of seven self professional associations we describe and analyze obstacles faced and strategies applied when attempting to challenge this informal field order by way of standardization. The results indicate that the informal field order in the consulting industry is so strong that attempts of introducing more formal orders such as standards become a high-risk project for the professional associations, as it may cause them to lose legitimacy and members. As a consequence, the attempts of professionalization are adjusted to fit the norms in the informal field order rather than the other way around.
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| 3. |
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| 4. |
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| 5. |
- Börjeson, Love, et al.
(författare)
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The role of chief executive tenure for public organizations' hiring of management consultants
- 2020
-
Ingår i: Governance. - : Wiley: 24 months. - 1468-0491 .- 0952-1895. ; 33:2, s. 269-285
-
Tidskriftsartikel (refereegranskat)abstract
- Public organizations increasingly rely on management consultants to access expertise, impose reforms, and drive organizational change, and spend large sums each year on their services. Despite this, we know little about the antecedents of public organizations' use of management consulting services. Drawing on upper echelon theory, a longitudinal hypothesis-testing study of the hiring of management consultants in 72 Swedish public organizations, and interviews with Swedish chief executives (CEs), we find an inverted U-shaped relationship between CE tenure and public organizations' use of management consulting services. We also find that this relationship is moderated by CEs' previous experience and managerial discretion. These findings contribute to theorizing on the use of management consulting services and the influence of CEs in public organizations.
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| 6. |
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Dealing with institutional complexity: the case of quality evaluation in public procurement of professional services
-
Proceedings (redaktörskap) (övrigt vetenskapligt/konstnärligt)abstract
- Building on a longitudinal document study and institutional logics theory, this paper seeks to further the understanding for how institutional complexity unfolds over time. As empirical example the public procurement of management consulting services is used. The management consulting industry is described as following a professional logic; emphasizing intangible and subjective qualities such as trust, social skills and creativity, and viewing relational purchasing approaches as legitimate. The public procurement legislation, however, follows the market logic, emphasizing objective and measurable qualities and transactional purchasing approaches. The public contracting agents are thus facing a situation characterized by intense institutional complexity and incompatible demands. By exploring how they discursively construct and evaluate quality in their requests for proposals, the current study identifies a development in how the contracting agents deal with the dilemma; from complying with the market logic norms in the legislation, to incorporating more elements from the professional logic. The findings indicate that the normative power in the professional logic trumps the coercive and legislative power of the market logic.
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| 7. |
- Dubois, Christophe, et al.
(författare)
-
“Get nothing wrong”: perspectives on the functions and fallibilities of professionals and algorithmic technologies in law and justice
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- In this paper, we explore questions about the definition and constitution of expertise and experts as algorithmic technologies impact professional work. It is the aim of this paper to analyse the effects the implementation of Artificial Intelligence (AI) on professions, focusing on law and justice. We draw on Eyal’s (2019: 26) typology of different conceptions of expertise, and analyses that disaggregate expert work at the level of tasks (Sampson, 2020), to identify “what experts do”. This allows us to examine differing degrees and forms of expertise in different facets of expert work (Dreyfus and Dreyfus, 2005). Part of a professional logic is to “get nothing wrong”, yet the use of algorithmic technologies introduces new sources of imperfection, as well as revealing existing (human) ones. Based on the introduction of cases in law using algorithmic technologies, we propose a framework for understanding the different 2 ways algorithmic technologies do and do not reconstitute the different roles and practices of professional experts. By questioning the nature of expertise, we seek to understand the effects of algorithmic technologies on the professions in a way that transcends binary positions that proclaim either the death of the professions (e.g., Susskind and Susskind, 2015) or continuity and failed revolution (Sutton et al., 2016). By decomposing the work of experts and identifying when algorithmic technologies have or have not changed roles and practices, we develop an understanding of both the opportunities and limitations of change and the implications for current and future conceptions of experts, expertise and professions. This advances debates about augmentation and the way professional work is enabled by algorithmic technologies (Raisch and Krakowski, 2021) by revealing both the practices augmented and the implications for those practices and others that are connected to them. Our approach also allows a wider understanding of the functions and fallibilities of algorithmic technologies in the professions, and how they are contributing to the evolution of the role of experts in society. This in turn opens up questions about regulation, ethics and trust, which can be addressed through the more nuanced understanding, provided by our analysis, of the interactions between algorithmic technologies and human experts. In this sense, this paper makes the following contributions: (1) We investigate the use of AI in law and discuss concrete examples, (2) we apply Eyal’s framework to certain cases of law and justice, and (3) we reflect on the role of AI with regards to functions and fallibilities of professionals in the legal sector. The paper is organized as follows. After the introduction, we introduce the conceptual framework referring to the state-of-the-art of AI and professions, law and justice as professions and the Eyal’s framework. Then, we present the methods applied, and point to illustrative case examples. In the discussion section, we summarise the findings, discuss the contributions and the study’s limitations. Finally, this paper ends with perspectives for future research.
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| 8. |
- Essén, Anna, et al.
(författare)
-
Well, what do you know? Exploring physicians' embedded framings of management consultants and their expertise
- 2008
-
Ingår i: Journal of Professions and Organization. - : Oxford University Press (OUP): Policy F - Oxford Open Option D. - 2051-8803 .- 2051-8811. ; 5:3, s. 262-278
-
Tidskriftsartikel (refereegranskat)abstract
- Members of traditional occupations with strong professional ideals, such as lawyers, auditors, and physicians, are increasingly exposed to situations in which they need to interact with members of newer occupations, like management consultants, HRM-specialists, and tech companies providing legal and medical services. Despite the increased salience of such inter-occupational interactions, the question of how occupations are enacted and remade in individual members’ ‘relating’ to people outside of their group is largely underdeveloped in the literature. To address this gap, we explore how physicians, as members of a traditional occupation with strong professional ideals, perceive management consultants, and their expertise. Drawing on a framing lens and data from the Polish healthcare sector, we show how individuals variably enact their occupation when framing ‘the other’ in inter-occupational relationships. More specifically, we show that individuals’ framing of management consultants involve framing of the context (the enacted relationship between professional and managerial ideals), of the organization (as bureaucratic and hierarchical, or non-bureaucratic and inclusive), and of the self (as having a unipod or polypod self-image). Together these nested framings shape occupational members’ perceptions of and receptivity to the expertise of ‘the other’. Our conceptualization opens up avenues for future studies of how occupations are enacted as members ‘relate’ to other occupational groups, and suggests that framing is a fruitful lens to unpack such acts of relating.
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| 9. |
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| 10. |
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| 11. |
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| 12. |
- Migone, Andrea, et al.
(författare)
-
Policy Consultancy in Comparative Perspective: Patterns, Nuances and Implications of the Contractor State
- 2020
-
Bok (övrigt vetenskapligt/konstnärligt)abstract
- Many Western countries have seen an increase in the volume and importance of external consultants in the public policy process. This book is the first to investigate this phenomenon in a comparative and interdisciplinary way. The analysis shows who these consultants are, how widely and for what reasons they are used in Britain, the United States, Canada, Australia, The Netherlands and Sweden. In doing so, the book addresses the positive and negative implications of high levels of external policy consultancy, including its implications for the nature of the state (transforming into a contractor state?) and for democratically legitimized and accountable decision-making (transforming into consultocracy?). It provides valuable new insights for students and practitioners in the fields of public administration, public policy, public management, political science and human resource management.
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| 13. |
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| 14. |
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| 15. |
- Näslund, Lovisa, et al.
(författare)
-
The appropriated language : Dominant stories as a source of organizational inertia
- 2012
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Ingår i: Human Relations. - : SAGE Publications (UK and US) / Springer Verlag (Germany). - 1741-282X .- 0018-7267. ; 65:1, s. 89-110
-
Tidskriftsartikel (refereegranskat)abstract
- This article suggests that by regarding the semantics of storytelling, we are able to explore how dominant stories influence and may contribute to organizational inertia. Using data from two change projects in large Scandinavian companies, it is shown that in the negotiation of meaning those stories that display semantic fit with the dominant story are perceived as more convincing, while those stories that lack this attribute appear oxymoronic and fail to have an impact. As a result, the organization is only able to change in a manner congruent with the dominant story and becomes inert in other respects. We suggest that a dominant story fixes not only the meaning of events, but also the meaning of the labels available for sensemaking. By this appropriation of language, the dominant story circumscribes sensemaking and storytelling possibilities, and thereby restricts organizational flux.
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| 16. |
- Näslund, Lovisa, et al.
(författare)
-
Through a glass, darkly: Boundary-work in client-consultant interaction
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This study explores the role of boundaries in the relationship between management consultants and their clients. While management consultants are often regarded as boundary spanners, it is shown that they might equally be seen as boundary workers, constructing and dissolving the boundaries between the consultant and the client organization so as to be able to uphold the dual roles of insider and outsider. The study is based on an interview study of management consultants and their clients in Sweden, and it is shown how the dissolution the boundary between client and consultant may lead to the inadvertent creation of new boundaries within the organization, and thus alienate the client and consultant from the rest of the client organization. It is argued that in regarding boundaries in the context of client-consultant interaction, it is rather a series of boundaries between and within the organizations that are created and dissolved.
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| 17. |
- Pantic-Dragisic, Svjetlana, 1985-, et al.
(författare)
-
Professional identity formation at a distance: Exploring the effects of Covid-19 on project-based professional service firms
- 2022
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Since the outbreak of the Covid-19 pandemic, organizations have been facing a worldwide anomaly, in which taken-for-granted work practices, norms, and identities are challenged. Building on a literature review and qualitative interview study, the current paper explores how professionals in project-based PSFs form and reform their identities as they adjust to working remotely via digital tools. We find that working virtually negatively influences both socialization and belonging in the project teams. This, in turn, leads to unintended consequences, such as cultural changes, a loss of uniqueness, and increased risk of commodification. Thus, the anomaly that Covid-19 has presented us with, seems to normalize the hitherto “unique” PSFs, thereby decreasing their status and competitiveness.
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| 18. |
- Pantic-Dragisic, Svjetlana, 1985-, et al.
(författare)
-
Professional Identity Formation: Exploring the Effects of Covid-19 on Management Consulting Firms
- 2023
-
Ingår i: Professional Identity Formation: Exploring the Effects of Covid-19 on Management Consulting Firms. - : Academy of Management.
-
Konferensbidrag (refereegranskat)abstract
- Since the outbreak of the Covid-19 pandemic, organizations have been facing a worldwide anomaly, in which taken-for-granted work practices, norms, and identities are challenged. Building on a literature review and qualitative interview study, the current paper explores how consultants in management consultancies form and reform their identities as they adjust to working remotely via digital tools. We find that working virtually negatively influences both socialization and belonging in the consulting project teams. This, in turn, leads to unintended consequences, such as cultural changes, a loss of uniqueness, and increased risk of commodification. Thus, the anomaly that Covid-19 has presented us with, seems to normalize the hitherto “unique” management consultancies, thereby decreasing their status and competitiveness.
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| 19. |
- Pantic-Dragisic, Svjetlana, 1985-
(författare)
-
The interplay between organizational capabilities and individual skills : Studies of technical and engineering consulting firms
- 2019
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The number of professional service firms has increased rapidly in the recent decades. This thesis focuses on a type of professional service firm that has, thus far, been under-researched, namely the technical and engineering consulting (TEC) firm. TEC firms are important actors with regard to innovation, knowledge development, and the transfer of knowledge among problemsolving contexts. This thesis addresses the organization and development of engineering knowledge and the roles of the TEC firm and the technical consultants in the transfer of knowledge among assignments, projects, client organizations, and industries.This thesis consists of a compilation of four papers and an extended summary. It builds on four qualitative studies and takes a multilevel perspective by utilizing an embedded case-study design to examine both the organizational level and the individual level as well as the interaction between the two levels. The thesis draws upon interviews with managers, consultants, client representatives, and industry experts and analysts. Moreover, it presents findings from an in-depth study of a competence development program for technical consultants.This thesis contributes to the professional service firm literature by uncovering the knowledgebased advantages accrued by TEC firms through the organization and development of engineering knowledge. This thesis identifies two capabilities, swift transition and knowledge cycling, and argues that the link between these capabilities creates the foundation for the successful organization of engineering knowledge. The thesis demonstrates that the capabilities developed by TEC firms are formed through the interaction between the organizational level and the individual level. In addition, this thesis illustrates that capabilities differ among TEC firms. These differences stem from the organizational processes of the firm and the individual skills of the technical consultants. Based on these differences, the thesis identifies two ideal types of firms: resource-capitalizer and project-capitalizer. Furthermore, it develops the notion of knowledge cycling which demonstrates how the mobility inherent in the technical consultants’ work facilitates the transfer and development of knowledge within and among problem-solving contexts. This process highlights the roles of the individual consultant, the TEC firm, and the client organization in the transfer of knowledge within and among assignments, projects, client organizations, and industries. Finally, this thesis provides insight into how formal training can develop the consultants’ ability to transfer knowledge among problem-solving contexts by enhancing their liminality competence.
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| 20. |
- Pantic-Dragisic, Svjetlana, 1985-, et al.
(författare)
-
Working Betwixt And Between: Virtual Teamwork In Management Consulting
- 2023
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Covid-19 has disrupted social norms, cultural practices, and established ways of working – from going to work and meeting physically, to working remotely or in hybrid formats. This change has been particularly salient in project-based professional service firms (PSFs), which are based on team collaboration. However, the shift towards remote and hybrid work means that both the teams and their members increasingly find themselves in a state of liminality, working betwixt and between. The current study explores how professionals in project-based PSFs experience and navigate liminality caused by remote teamwork. Based on an interview study with 32 management consultants, we find that the pandemic has forced the consultants into a state in which they have to deal with three liminal states simultaneously. Thus, they experience and must navigate triple liminality: liminality as a process, liminality as a position and liminality as a place. We contribute to the literature on the future of work, particularly in PSFs, and the still scant but growing literature on liminality in professional services.
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| 21. |
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| 22. |
- Pemer, Frida, et al.
(författare)
-
Adopt or Adapt? Unpacking the Role of Institutional Work Processes in the Implementation of New Regulations
- 2018
-
Ingår i: Journal of Public Administration Research and Theory. - : Oxford University Press (OUP): Policy F - Oxford Open Option D. - 1477-9803 .- 1053-1858. ; 28:1, s. 138-154
-
Tidskriftsartikel (refereegranskat)abstract
- Building on a longitudinal study of the implementation of a new regulation and a framework of institutional work, this article makes three contributions: first, it explains how nonpowerful regulatees, by engaging in mobilization and cultivation, can change the power balance in the field and adjust the regulation to their local setting. Second, it takes a processual view and develops a conceptual model of how the implementation process unfolds through four waves; initial impact, response, recovery, and stabilization. Third, it shows how the studied actors combine contradictory institutional logics to legitimize their practices and resolve institutional complexity. Thus, it adds new insights into how actors, by engaging in collective and discursive institutional work, can influence both the implementation process and the regulation itself.
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| 23. |
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| 24. |
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| 25. |
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| 26. |
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| 27. |
- Pemer, Frida, et al.
(författare)
-
Defusing Digital Disruption Through Creative Accumulation : Technology-Induced Innovation in Professional Service Firms
- 2024
-
Ingår i: Journal of Management Studies. - : Wiley. - 1467-6486 .- 0022-2380.
-
Tidskriftsartikel (refereegranskat)abstract
- How will digitalization change the future of work in professional service firms (PSFs)? And how can they adapt to new technology and avoid potential disruption? Building on an interview study in the Big Four auditing firms in Sweden, we contribute to research on the future of work in PSFs by unpacking the process through which PSFs expand their domain of expertise towards technology and complement competence-destroying innovations with competence-enhancing innovations. They do so by engaging in a process of 'creative accumulation' through 'competence expansion', consisting of three overlapping sub-processes - skill acquisition, skill dissemination, and skill integration - and intertwined cycles of service, process, and organizational innovation. We also contribute to the literature on innovation in PSFs by contradicting the view of PSFs as inert and technology-avert. Instead, we show how they proactively engage in both top-down and bottom-up technology-induced innovation to reshape their work and defuse the threat of digital disruption.
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| 28. |
- Pemer, Frida, et al.
(författare)
-
Digital business model innovation in tech-based professional service firms
- 2024. - 1st Edition
-
Ingår i: Handbook of Services and Artificial Intelligence. - Northampton : Edward Elgar Publishing. - 9781035301966 - 1035301962 ; , s. 82-97
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- As digital technologies become increasingly sophisticated and pervasive, even industries that until recently were thought to be shielded from digitalization - such as the professional service industry - now face digital transformation. Technological developments enable new, tech-based firms to enter the professional service market and develop new business models. However, very few studies have been performed on these new types of actors, and even fewer have investigated their business models. Building on an explorative interview study in 26 tech-based professional service firms (PSFs) offering legal, management consulting, auditing, and executive search services, we provide a more detailed understanding of what innovative business models they use, and how their knowledge-base impacts their adoption and use of artificial intelligence (AI). In doing so, the chapter contributes to the theorizing of how digitalization and the increased use of AI might reshape the professional service industry with new, empirically grounded insights.
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| 29. |
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| 30. |
- Pemer, Frida
(författare)
-
Enacting Professional Service Work in Times of Digitalization and Potential Disruption
- 2021
-
Ingår i: Journal of Service Research. - : SAGE Publications (UK and US). - 1552-7379 .- 1094-6705. ; 24:2, s. 249-268
-
Tidskriftsartikel (refereegranskat)abstract
- Digitalization has the potential to disrupt many service industries. This is already evident in industries offering standardized business-to-consumer services. Even knowledge-intensive business-to-business (B2B) services have increasingly blended digital technologies. Yet, little is known about how this type of service and its associated service work has changed, as tasks are being increasingly performed by robots or through artificial intelligence. This study fills this void by exploring how frontline workers in two highly knowledge-intensive B2B service industries-auditing and public relations/communication (PR/C) consulting-enact their service work in response to digitalization. Building on an interview study with 50 professionals and taking an interdisciplinary stance we find-contrary to the findings in previous research-that auditing firms embrace digitalization to a larger extent than PR/C firms. Further, we find that the frontline workers' enactment of their service work is influenced by the fit between technological innovations and the type of intelligence their services are built on, as well as their occupational identities and the service climate within the firms. We conclude the article by developing propositions and a conceptual model, and outline how service firms can support their frontline workers' infusion of digital technologies in their service work.
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| 31. |
- Pemer, Frida
(författare)
-
Exploring the microdynamics of informal evaluation - the case of management consulting projects.
- 2014
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- This paper addresses the question of how management consulting services are evaluated in client organizations. By building on an interview study with organization members in two client organizations and drawing on discourse theory, the current paper shows that clients seldom perform formal evaluations of consulting projects. Instead, the projects are evaluated informally. The findings from the empirical analysis indicate that this informal evaluation takes place through different types of talk, in which the projects and involved actors are given a discursively constructed worth. The paper contributes to the informal evaluation literature by shedding light on how the informal evaluation is carried out and how the worth of management consulting projects are discursively constructed by clients using frame-talk and mythopoetic-talk. It also highlights the importance of regarding the informal evaluation not only as an individual activity, but rather as shared among groups and socially, politically and contextually influenced. The paper also contributes to the management consulting literature by nuancing the hitherto homogenous picture of clients, and giving insights into the mechanisms behind why some projects are perceived by clients as more successful than others.
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| 32. |
- Pemer, Frida
(författare)
-
Framgång eller fiasko? : en studie av hur konsultprojekt värderas i klientorganisationer
- 2008
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Hur vet man om ett konsultprojekt varit lyckat eller inte? Och hur kommer det sig att ett konsultprojekt kan beskrivas som lyckat och framgångsrikt av vissa, men som misslyckat och ett fiasko av andra? Detta har studerats i den här avhandlingen, som handlar om hur konsultprojekt utvärderas i klientorganisationerna. Eller snarare, om hur de inte utvärderas på något systematiskt sätt, samt vilka följder det kan få för såväl projektets utfall och mottagande i klientorganisationen som för de olika inblandade aktörerna. Som visas i avhandlingen så sker istället en informell utvärdering av konsultprojekten, i vilken aktörer i klientorganisationen för fram sina egna tolkningar och värderingar av dem. Dessa baserar sig då inte i första hand på projektens innehåll eller resultat, utan handlar mer om hur väl de passat in i organisationens normer för konsultprojekt, samt om vilka intressen aktörerna har att bevaka i dem. Den informella utvärderingen får därmed en kontextuell och politisk karaktär, vilket kan förklara hur ett konsultprojekt som visserligen genererat goda resultat och nått de uppsatta målen ändå kan få rykte om sig att vara ”helt meningslöst” och mötas av motstånd i organisationen. I avhandlingen studeras två stora svenska koncerner med avseende på hur de arbetar med och utvärderar konsultprojekt. För att fånga den informella utvärderingsprocessen och visa hur den är uppbyggd, har teorier om organisatoriskt meningsskapande kombinerats med ett narrativt anslag samt en diskurspsykologisk analysmetod.
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| 33. |
- Pemer, Frida
(författare)
-
From purchase to recruitment?
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Hiring management consultants has become a strategically important and recurring event in private and public organizations. So far, extant literature has provided insights into how the purchasing of management consulting services is executed, but less is known how the need to hire consultants is constructed in the pre-purchase phase. Yet, this is important to understand, as it has direct bearings on the subsequent purchasing activities. Building on an explorative interview study with 47 CEOs, senior managers, purchasing professionals and HR professionals in 25 organizations, the current paper makes two contributions to the theorizing on the need construction in the pre-purchase phase. First, it identifies four strategies for constructing the need to hire management consultants, and shows how the strategies build on the actors’ qualitatively different conceptions. Second, it highlights how the strategies are part of the jurisdictional work performed by actors seeking to define their roles in the fuzzy organizational terrain of hiring management consultants. Lastly, it discusses implications for theory and practice.
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| 34. |
- Pemer, Frida, et al.
(författare)
-
Government agencies’ use of management consulting services in Sweden : An explorative study
- 2014
-
Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- The current paper investigates the use of management consultants in the Swedish public sector. Based on an analysis of the use of management consulting services in 55 Government agencies (GAs) in the years 2004-2011 the paper makes a number of contributions. First it confirms an overall growth of the use of consulting services in the public sector. However, it also shows that the use of consulting services and its growth are unevenly distributed across organizations, where GAs with a highly professionalized work force are less heavy users of consulting services than regular GAs. The study also points at temporal variations in GAs use of consulting services. Here changes in top management, especially the CEO, are identified as initiators of temporary reductions of the use of consulting services.
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| 35. |
|
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| 36. |
- Pemer, Frida
(författare)
-
Invisible but powerful - the Discursive Framing of Management Consulting Projects
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This study explores the role of boundaries in the relationship between management consultants and their clients. While management consultants are often regarded as boundary spanners, it is shown that they might equally be seen as boundary workers, constructing and dissolving the boundaries between the consultant and the client organization so as to be able to uphold the dual roles of insider and outsider. The study is based on an interview study of management consultants and their clients in Sweden, and it is shown how the dissolution the boundary between client and consultant may lead to the inadvertent creation of new boundaries within the organization, and thus alienate the client and consultant from the rest of the client organization. It is argued that in regarding boundaries in the context of client-consultant interaction, it is rather a series of boundaries between and within the organizations that are created and dissolved.
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| 37. |
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| 38. |
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| 39. |
- Pemer, Frida
(författare)
-
Letting the tale wag the dog
- 2012
-
Ingår i: Economist -London- Economist Newspaper Limited-. - : Economist Newspaper Ltd. - 0013-0613.
-
Annan publikation (populärvet., debatt m.m.)
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| 40. |
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| 41. |
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| 42. |
- Pemer, Frida
(författare)
-
Managing the work-life boundary in the home office: When work becomes home and home becomes work, managing gets tricky.
- 2020
-
Ingår i: Sweden through the crisis. - Stockholm : Stockholm School of Economics Institute for Research. - 9789186797386 ; , s. 456-462
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- There was a time, not long ago, when people put on work clothes, went to work, worked together with their co-workers, and then went back home when the workday was over. Because of COVID-19, many people are now for the first time in life working from home, and the border between work and leisure is a lot more blurry. Frida Pemer explores in this article how we can deal with this change.
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| 43. |
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| 44. |
- Pemer, Frida, et al.
(författare)
-
Organizing Professional Service Firms for Digitalization
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- This paper explores how professional service firms seek to take advantage of and adapt to new technology related to digitalization, robotization and AI. Building on an interview study with professionals in different types of professional service firms, and a theoretical framework on institutional complexity and work, we identify what strategies professionals use to maintain their status as experts and trusted advisors, and how they change their work processes and organizations to accommodate the new technologies.
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| 45. |
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| 46. |
- Pemer, Frida, et al.
(författare)
-
Purchasing management consulting services—From management autonomy to purchasing involvement
- 2007
-
Ingår i: Journal of purchasing and supply management. - : Elsevier Ltd. - 1873-6505 .- 1478-4092. ; 13:2, s. 98-112
-
Tidskriftsartikel (refereegranskat)abstract
- The purchasing of management consulting services is a challenging area for purchasing agents to become involved in. A study of six organizations shows large variations in terms of the extent and way in which they were involved ranging from ad hoc and clerical approaches to their systematic and central participation. Based on a comparison of the cases, enablers of purchasing involvement are discussed, including the status of the purchasing function, managerial use of and attitudes towards consultants, how the management consulting service and the purchasing situation are framed, and the implementation strategy. We conclude that what are generally regarded as sound purchasing practices can also work in the case of management consultants. This, however, requires a good understanding of the consulting service in the client organization. We suggest that the traditionally marginal role of purchasing agents may be better understood as a consequence of the characteristics of the consultant–client relationship than any essential characteristics of the consulting service.
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| 47. |
- Pemer, Frida, et al.
(författare)
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Purchasing Policy or Purchasing Police? The Influence of Institutional Logics and Power on Responses to Purchasing Formalization
- 2016
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Ingår i: Journal of Supply Chain Management. - : Wiley. - 1745-493X .- 1523-2409. ; 52:4, s. 5-21
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Tidskriftsartikel (refereegranskat)abstract
- Seeking to benefit from higher levels of purchasing maturity, many organizations strive to formalize their purchasing practices. Why these practices are not adopted by certain organizations or for certain types of purchases is less well understood, however. It has been argued that the purchasing of knowledge-intensive services is particularly difficult to formalize, but an in-depth understanding of the inter- and intra-organizational dynamics influencing this process is lacking. This study contributes to the purchasing and supply management literature by providing a fine-grained understanding of how actors respond to formalization initiatives. Building on an exploratory interview methodology and using institutional logic and power theory as foundations, we show that formalization initiatives lead to institutional complexity and conflicts. Sets of strategies and counterstrategies for how to deal with the complexity and conflicts are identified, and relational power is found to moderate which strategy is used by the actors. Based on the empirical findings, a conceptual model is developed to describe the response process.
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| 48. |
- Pemer, Frida, et al.
(författare)
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Purchasing professional services : A transaction cost view of the antecedents and consequences of purchasing formalization
- 2014
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Ingår i: Industrial Marketing Management. - : Elsevier. - 0019-8501. ; 43:5, s. 840-849
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Tidskriftsartikel (refereegranskat)abstract
- Professional services represent an increasing share of expenditures in contemporary organizations. While these services are often of strategic importance, they are also perceived as being difficult to purchase and use, which creates challenges for the purchasing process. In order to address these challenges, organizations are increasingly engaging in systematic efforts to improve their ability to purchase professional services. These efforts focus on formalizing the purchasing process by introducing policies, guidelines, and other measures for the hiring of service suppliers. Based on a transaction cost economic framework, the current paper investigates the nature, antecedents and consequences of formalization initiatives in the purchasing of professional services. The results from a cross-sectional study of 76 large Swedish organizations show that the formalization of purchasing professional services takes two different forms: the formulation of policies and the establishment of preferred supplier agreements. The former is driven by company size, whereas the latter is driven by the frequency of purchase transactions. Only the establishment of policies, however, is found to be positively related to organizations' perceived ability to purchase professional services. © 2014 Elsevier Inc.
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| 49. |
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| 50. |
- Pemer, Frida
(författare)
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Re-Shapers of the Industry? : The Emergence of New Tech-Based Management Consultancies
- 2023. - 1st
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Ingår i: Management Consulting in the Era of the Digital Organization. - United States of America : Information Age Publishing. - 9798887303185 - 9798887303178 ; , s. 31-46
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- How will digitalization change the management consulting industry? While previous research has warned for digital disruption, few empirical studies have made - particularly on the new, tech-based firms that enter the management consulting industry. The current study heed the calls for more empirical research by performing an exploratory interview study in tech-based firms offering management consulting services. By studying their business models and juxtaposing them to traditional business models within management consulting, the current study sheds new light on how digital technologies allow for a re-shaping of what the concept of management consulting services actually means, what customer needs they meet, and how their value is created and captured.
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