| 1. |
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30th European Conference on Information Systems - New Horizons in Digitally United Societies, ECIS 2022, Timisoara, Romania, June 18-24, 2022
- 2022
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Proceedings (redaktörskap) (övrigt vetenskapligt/konstnärligt)abstract
- Digitization is already changing Europe and the whole world. Whether or not we can leverage its opportunities to foster prosperity, human well-being, and sustainability depends on the strategic decisions taken today. Will the countries work together to embrace these opportunities, or will they let this chance pass? Overcoming historical divides and acting solidarity united in a prosperous Europe is the only way. As digital frontrunners, the IS researchers have a key role to play and the responsibility to act as an engine to make the digital transition happen at a sufficiently fast pace for Europe to remain competitive in a rapidly digitizing world. Digitization in united societies is about bringing people together, having a better life and a bright future. Together we can build societies collectively inclusive, innovative, and able to adapt to the massive societal challenges of the 21st century. ECIS 2022 will bring together information systems (IS) researchers in East and West, being only the second time in Eastern Europe after Gdańsk, Poland, in 2002. ECIS in Timișoara will provide a unique opportunity to unite IS researchers in Europe, making it an inclusive conference that allows all academics from AIS Region 2 to participate. We believe that the participants will find the conference fee really likeable and we promise to deliver good value for the money. Timișoara’s aim is to connect and ultimately digitally unite academics and societies.
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| 2. |
- Aasi, Parisa, et al.
(författare)
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Culture Influence on IT Governance : What We Have Learned?
- 2017
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Ingår i: Organizational Culture and Behavior. - : IGI Global. - 9781522519133 - 9781522519140 ; , s. 1329-1346
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Managers face enormous challenges today to plan the decision rights and responsibilities in order to reach desired IT behaviors which are aligned with business objectives of organizations. This is known as IT governance and is ranked as one of the firms' top concerns. Not surprisingly, it is crucial for organizations to find the affecting factors on IT governance and solve the problems associated with it. Culture in national, organizational or group level is an affecting factor in organizations that can play a role in IT governance and this role is rarely explored in academic research. This paper provides a literature review investigating the influence of culture on IT governance. The research purpose is to identify how culture and IT governance in the companies can be linked together and promote this area for future research. The literature review is done systematically and the findings are classified by using an IT governance framework with three main components of structures, processes and relational mechanisms. The results indicate there is an influence from national and organizational culture on IT governance. However, the number of studies is very few and there is still a lack of knowledge on how culture can influence IT governance. This research calls upon a further research on culture impact on achieving an effective IT governance implementation in organizations.
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| 3. |
- Aasi, Parisa, et al.
(författare)
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Culture Influence on IT Governance : What We Have Learned?
- 2014
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Ingår i: International Journal of IT - Business Alignment and Governance. - : IGI Global. - 1947-9611 .- 1947-962X. ; 5:1
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- Managers face enormous challenges today to plan the decision rights and responsibilities in order to reach desired IT behaviors which are aligned with business objectives of organizations. This is known as IT governance and is ranked as one of the firms' top concerns. Not surprisingly, it is crucial for organizations to find the affecting factors on IT governance and solve the problems associated with it. Culture in national, organizational or group level is an affecting factor in organizations that can play a role in IT governance and this role is rarely explored in academic research. This paper provides a literature review investigating the influence of culture on IT governance. The research purpose is to identify how culture and IT governance in the companies can be linked together and promote this area for future research. The literature review is done systematically and the findings are classified by using an IT governance framework with three main components of structures, processes and relational mechanisms. The results indicate there is an influence from national and organizational culture on IT governance. However, the number of studies is very few and there is still a lack of knowledge on how culture can influence IT governance. This research calls upon a further research on culture impact on achieving an effective IT governance implementation in organizations.
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| 4. |
- Aasi, Parisa, et al.
(författare)
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Culture Influence on IT Governance : What We Have Learned?
- 2018
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Ingår i: Technology Adoption and Social Issues. - : IGI Global. - 9781522552017 - 9781522552024 ; , s. 139-156
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Managers face enormous challenges today to plan the decision rights and responsibilities in order to reach desired IT behaviors which are aligned with business objectives of organizations. This is known as IT governance and is ranked as one of the firms' top concerns. Not surprisingly, it is crucial for organizations to find the affecting factors on IT governance and solve the problems associated with it. Culture in national, organizational or group level is an affecting factor in organizations that can play a role in IT governance and this role is rarely explored in academic research. This paper provides a literature review investigating the influence of culture on IT governance. The research purpose is to identify how culture and IT governance in the companies can be linked together and promote this area for future research. The literature review is done systematically and the findings are classified by using an IT governance framework with three main components of structures, processes and relational mechanisms. The results indicate there is an influence from national and organizational culture on IT governance. However, the number of studies is very few and there is still a lack of knowledge on how culture can influence IT governance. This research calls upon a further research on culture impact on achieving an effective IT governance implementation in organizations.
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| 5. |
- Aasi, Parisa, et al.
(författare)
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Does Organizational Culture Matter in IT Outsourcing Relationships?
- 2015
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Ingår i: 2015 48TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS). - : IEEE Computer Society. - 9781479973675 ; , s. 4691-4699
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Konferensbidrag (refereegranskat)abstract
- IT Outsourcing (ITO) is used widely by Multinational Companies (MNCs) as a sourcing strategy today. ITO relationship between service buyer and provider then becomes a crucial issue in achieving expected objectives. This research sheds light on the influence of organizational culture (OC) of the buyer company on its ITO relationship with the provider. More specifically, the influence that OC can have on four significant dimensions of trust, cooperation, communication and commitment in ITO is studied through a qualitative analysis. IT managers of six MNCs were interviewed which exposed the connection between OC and ITO relationship factors. An open communication culture, speed of adaption to change, receiving innovative solutions, flat or hierarchical structures and responsibility degree appeared as the most visible differences between OCs of MNCs influencing ITO relationships. The results can be used for improving the ITO by considering the influence of OC to gain more benefits from outsourcing.
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| 6. |
- Aasi, Parisa, et al.
(författare)
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Facing The Digitalization Challenge : Why Organizational Culture Matters and How It Influences IT Governance Performance
- 2017
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Ingår i: Information Systems Development: Advances in Methods, Tools and Management. - : Association for Information Systems. - 9789963228836
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Konferensbidrag (refereegranskat)abstract
- Today it is not possible for the companies to compete without having IT as a strategic driver. That is why IT governance becomes crucial for managers to bring the most value from IT to the business. Additionally organizational culture is an important factor and often blamed when IT governance projects fail. However little in-depth research investigated how the organizational culture changes can improve the IT governance performance. This research is a case study of the IT department of a large company attempting to improve the IT governance while facing the digitalization challenge. In this case the IT department has an organizational culture change journey seeking to improve the IT governance performance. The results indicate that the initial clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore, adhocracy is identified as preferred culture for improving IT governance for growth.
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| 7. |
- Aasi, Parisa, et al.
(författare)
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How Does the Organizational Culture of Collaborative Networks Influence IT Governance Performance in a Large Organization?
- 2018
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Ingår i: Proceedings of the 51st Annual Hawaii International Conference on System Sciences. - 9780998133119 ; , s. 4941-4951
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Konferensbidrag (refereegranskat)abstract
- In today's complex organizations, IT governance is an important managerial challenge. IT governance deals with decisions and responsibilities concerning IT. There are many factors influencing IT governance. One factor that has remained relatively unexplored by academic research is that of organizational culture. This research explores the influence of the organizational culture of collaborative networks on IT governance performance. A case study was conducted in a large complex company with several networks. The findings indicated that the networks desire different organizational culture types based on their priorities for IT governance outcomes. A clan organizational culture is desired when aiming for effective use of IT for asset utilization and cost effective use of IT. An adhocracy culture is desired when prioritizing the effective use of IT for business growth. Finally a combination of market and hierarchy organizational culture is desired when seeking effective use of IT for business flexibility and cost cutting.
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| 8. |
- Aasi, Parisa, 1986-
(författare)
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Information Technology Governance: The Role of Organizational Culture and Structure
- 2018
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Information Technology Governance (ITG) is among the most important challenges for the managers today. IT is not anymore just a supportive tool but also a strategic driver for the businesses. In the dynamic and competitive world of today, it is crucial for organizations to know how to govern IT rather than just to use it. IT governance deals with specifying responsibilities and decision rights to encourage the desirable behaviour from IT and generate value from IT investments. IT governance can impact the overall performance of organizations, however there are still difficulties in understanding IT governance and the factors that may influence it.Organizational culture and structure are among the factors that have significant influence on many issues in an organization. According to previous research, organizational culture and structure need to be considered when implementing IT governance. However, there is a lack of research focusing on how organizational culture and structure can influence IT governance performance and implementation. Thus, the main research question addressed in this thesis is: How are organizational culture and structure related to IT governance? To address this question, this research has performed literature reviews and conducted case studies to investigate the role of organizational culture and structure on IT governance. As the first step, the previous literature was reviewed to find the gaps in the research on culture and IT governance. As the next step, four case studies were conducted to explore the influence of organizational culture and structure on IT governance. Two case studies have investigated the relation between organizational structure and IT governance implementation and performance in large organizations; and two other case studies investigated on how different types of organizational culture influence IT governance performance outcomes.The results of this research respond to the research question by specifying the role of culture in IT governance through a categorization of prior research both from research and practice perspectives; specifying the influence of different organizational culture types on IT governance performance outcomes in different organizations; and by specifying IT organizational structure relationship with IT governance performance outcomes and IT governance implementation.The research presented in this thesis provides both theoretical and empirical contributions to the IT governance research and practice.
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| 9. |
- Aasi, Parisa, et al.
(författare)
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IT Organizational Structure Relationship with IT Governance Performance : Case of a Public Organization
- 2017
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Ingår i: Information Technology Governance in Public Organizations. - Cham, Switzerland : Springer. - 9783319589770 - 9783319589787 ; , s. 229-252
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Bokkapitel (refereegranskat)abstract
- Information Technology (IT) is widely used in organizations and managers continue to struggle with how to govern IT. IT governance concerns the decision rights and division of responsibilities to achieve value from IT investments. Any IT governance approach is incorporated into a given organizational structure. However in the particular context of public organizations, there is little research on IT organizational structure relationship with IT governance performance. In this research, a case study is done in a public organization to find out how suitable is the organizational structure of the IT department is in relation with the IT governance performance. The results reveal that the IT department organizational structure needs to suit the IT governance performance desired outcomes. In this case, operating as a public organization has actuated the organization to focus on IT governance outcome of effective use of IT for growth. This together with the IT governance archetypes of this public organization for different IT decisions led the IT department leaders to adopt a matrix organizational structure.
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| 10. |
- Aasi, Parisa, et al.
(författare)
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The impact of different organizational cultures on IT outsourcing relationship management
- 2013
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Ingår i: International Journal of Innovation in the Digital Economy. - : IGI Global. - 1947-8305 .- 1947-8313. ; 4:2, s. 50-66
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Tidskriftsartikel (refereegranskat)abstract
- Globalization has affected the organizations in many aspects such as structure, architecture, internal/external strategies and sourcing management. Outsourcing is one of the recent business strategies used to provide IT needs via external agents. The relationship between the service buyer and provider companies is a constituent playing a significant role in IT outsourcing success or failure. This research has a focus on the influence of organizational culture of buyer companies on the specific factors of trust, cooperation, communication and commitment in their relationship with the IT service provider. Two explorative case studies are done in global companies using ITO which revealed the presence of organizational culture effect. Particularly, being innovative, having open discussion as an organizational culture and looking for extending contracts with providers as a strategy, appeared as the major difference between the two cases organizational culture; which influences the studied factors of ITO relationship in this research.
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| 11. |
- Aasi, Parisa, et al.
(författare)
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The Influence of Cloud Computing on IT Governance in a Swedish Municipality
- 2020
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Ingår i: Information Systems. - Cham : Springer. - 9783030633950 - 9783030633967 ; , s. 623-639
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Konferensbidrag (refereegranskat)abstract
- Cloud computing is used to a greater extent in today’s organizations and enables organizations to obtain on-demand network access to IT services. When cloud computing is adopted in an organization, the IT governance becomes more challenging, because organizations need to address business and IT-related processes as well as managing risks and maintaining the relationship with cloud computing vendors. This research aims at finding how cloud computing service model specifically Software as a Service (SaaS) influence IT governance structures, processes and relational mechanisms in a public organization. For this purpose a case study was conducted in a Swedish municipality and the data was collected through interviews with IT managers and from internal documents of municipality and was analyzed using thematic analysis. The results of this study shows that SaaS influences the IT governance structure by improving roles and responsibilities definition and speeds up the decision-making processes. Moreover, the communication with the vendors is more efficient due to the use of SaaS.
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| 12. |
- Aasi, Parisa, et al.
(författare)
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The Influence of Culture on IT Governance : A Literature Review
- 2014
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Ingår i: 2014 47th Hawaii International Conference on System Sciences (HICSS). - : IEEE Computer Society. ; , s. 4436-4445
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Konferensbidrag (refereegranskat)abstract
- IT governance is crucial for managers to regulate the decision rights and responsibilities that the desired IT behaviors and business objectives are aligned with each other. Additionally, culture in national, organizational or group level can play a role in IT governance and this role is rarely explored in academic research. This paper provides a literature review investigating the impact of culture on IT governance. It is aimed to find the linkage between these two concepts and to promote this area for future research. The literature review was done systematically and the findings are categorized by using an IT governance framework which includes three main components: structures, processes and relational mechanisms. The results indicate there is an influence from national and organizational culture on IT governance, especially on relational mechanisms. However, the number of studies is very few and there is still a lack of knowledge on how culture can influence IT governance.
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| 13. |
- Aasi, Parisa, et al.
(författare)
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The Influence of Organizational Culture on IT Governance Performance : Case of The IT Department in a Large Swedish Company
- 2016
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Ingår i: Proceedings of the 49th Annual Hawaii International Conference on System Sciences. - : IEEE Computer Society. - 9780769556703 ; , s. 5157-5166
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Konferensbidrag (refereegranskat)abstract
- IT governance is one of the top concerns of organizations today seeking to gain value from their IT investments and create competitive advantage. Organizational culture on the other hand is one of the various factors influencing IT governance performance. However there is not much research conducted to understand this topic deeply. This research thus, is exploring the influence of organizational culture on four IT governance performance outcomes through a case study in IT department of a large Swedish company. The results provide evidence that organizational culture is influencing IT governance performance. Specifically the current clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore adhocracy as the preferred culture is identified to influence IT governance in effective use of IT for growth which is not so successful with the current clan culture.
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| 14. |
- Aasi, Parisa, et al.
(författare)
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The Role of Culture in IT Governance
- 2014
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Ingår i: Americas Conference on Information Systems (AMCIS 2014). - : AIS eLibrary.
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Konferensbidrag (refereegranskat)
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| 15. |
- Aasi, Parisa, et al.
(författare)
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The Role of Culture in IT Governance Five Focus Areas : A Literature Review
- 2017
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Ingår i: International Journal of IT - Business Alignment and Governance. - 1947-9611 .- 1947-962X. ; 8:2, s. 42-61
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Forskningsöversikt (refereegranskat)abstract
- Information technology governance (ITG) is one of the top challenges of managers today and culture in different level can have an important role while implementing IT governance. This is a new and significant issue, which has not been investigated deeply. This paper sets out to provide a systematic review of the literature, focusing on the role of culture in IT governance. The literature review findings are categorized through the lens of IT governance's five focus areas which are IT strategic alignment, IT value delivery, Risk management, IT resource management and Performance measurement. This study contributes to the field of IT governance by reviewing and discussing the existing literature on the role of culture on IT governance. This literature review resulted that there are few research studies in this topic and many of the IT governance focus areas are not covered regarding the role of culture in these IT governance areas.
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| 16. |
- Aasi, Parisa, et al.
(författare)
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The Role of Culture in IT Governance Five Focus Areas : A Literature Review
- 2020
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Ingår i: Start-Ups and SMEs. - : IGI Global. - 9781799817604 - 9781799817611 ; , s. 1664-1687
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Bokkapitel (refereegranskat)abstract
- Information technology governance (ITG) is one of the top challenges of managers today and culture in different level can have an important role while implementing IT governance. This is a new and significant issue, which has not been investigated deeply. This paper sets out to provide a systematic review of the literature, focusing on the role of culture in IT governance. The literature review findings are categorized through the lens of IT governance’s five focus areas which are IT strategic alignment, IT value delivery, Risk management, IT resource management and Performance measurement. This study contributes to the field of IT governance by reviewing and discussing the existing literature on the role of culture on IT governance. This literature review resulted that there are few research studies in this topic and many of the IT governance focus areas are not covered regarding the role of culture in these IT governance areas.
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| 17. |
- Aasi, Parisa, et al.
(författare)
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What is the role of organizational culture in IT governance performance of collaborative virtual networks?
- 2018
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Ingår i: International Journal of IT - Business Alignment and Governance. - 1947-9611 .- 1947-962X. ; 9:1
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Tidskriftsartikel (refereegranskat)abstract
- In today's complex organizations, IT governance is an important managerial challenge. IT governance deals with decisions and responsibilities concerning IT. There are many factors influencing IT governance. One factor that has remained relatively unexplored by academic research is that of organizational culture. This research explores the influence of the organizational culture of collaborative networks on IT governance performance. A case study was conducted in a large complex company with several networks. The findings indicated that the networks fit better with different organizational culture types based on their priorities for IT governance outcomes to maximize performance. A clan organizational culture is desired when aiming for effective use of IT for asset utilization and cost-effective use of IT. An adhocracy culture fits better when prioritizing the effective use of IT for business growth. Finally, a combination of market and hierarchy organizational culture is desired and fits better when seeking effective use of IT for business flexibility and cost cutting.
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| 18. |
- Aasi, Seyedeh Parisa, et al.
(författare)
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Digital Transformation Success Through Aligning the Organizational Structure: Case Study of Swedish Public Organizations
- 2022
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Ingår i: AMCIS 2022 Proceedings. - : Association for Information Systems (AIS). - 9781958200001
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Konferensbidrag (refereegranskat)abstract
- A Digital Transformation fundamentally involves the implementation of one or more digital tools, which is a process often burdened with challenges. It is estimated that approximately 66 to 84 percent of the taken Digital Transformation initiatives are unsuccessful, which can be attributed to organizational shortcomings, more specifically structural ones. While public organizations regularly do not achieve the same success as those in the private sector, it was of interest to investigate the Swedish ones. Where 86 percent of residents use the internet to interact with public authorities. Previous research has singled out the IT organization to be the appointed leader of Digital Transformations, further research on that relationship is limited. Therefore, this study examines how the IT organization, in an agile environment, can align its structure for a successful Digital Transformation. To answer the discovered research problem, the following research question has been formulated: “How should an IT organization’s structure be aligned in an agile environment in order to achieve a successful Digital Transformation?”. This is research in progress and will be continued by conducting case studies in four public organizations. Data will be collected through semi0structured interviews and analyzed thematically. Finally, a presentation of different aspect of organizational structure alignment through digital transformation based on these cases will be provided.
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| 19. |
- Aasi, Seyedeh Parisa, et al.
(författare)
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Organizational Aspects in Achieving a Successful Digital Transformation : Case of an ERP System Change
- 2022
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Ingår i: Information Systems. - Cham : Springer. - 9783030959463 - 9783030959470 ; , s. 653-666
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Konferensbidrag (refereegranskat)abstract
- Digital transformation has been an interesting concept from the organizational perspective for a long time. The benefits of a successful digital transformation can take your organization into the next step by providing an increased organizational growth, aid market reachability by penetrating new and exciting markets, or enable your business operations to function to a greater extent than before with higher efficiency and lower lead times. Digital transformation is however a complex and diverse concept that means to integrate new innovations by using digital technology into the organization with the need of making greater organizational changes to succeed. This research, has explored how different organizational aspects like structural, technological and cultural ones can impact the success of a digital transformation during an ERP system change. A case study has been conducted in a company to identify how the current structural, technological, and cultural aspects influence the current digital transformation in that the company. The data was collected through interviews with employees having managerial roles and from internal documents of company and was analyzed using thematic analysis. The results show an agile approach, a more decentralized structure and high readiness for change, along with a transparent communication between management and co-workers to be beneficial for a successfully digital transformation.
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| 20. |
- Adaba, Godfried Bakiyem, et al.
(författare)
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Business-IT Alignment in Trade Facilitation : A Case Study
- 2010
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Ingår i: Organizational, Business, and Technological Aspects of the Knowledge Society. - Berlin Heidelberg : Springer-Verlag. - 9783642163234 ; , s. 146-
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In the information age, no organization can thrive without harnessing the power of IT. The effective deployment of IT to achieve business goals and gain competitive advantage requires the alignment of business and IT strategies of organizations. Using the Strategic Alignment Maturity model, this paper evaluates strategic alignment maturity of Customs Excise Preventive service, a frontline public organization charged with trade facilitation in Ghana. Strategic alignment maturity is at level 3; which implies the existence of an established process to leverage IT for efficiency and effectiveness. Efforts are required to strengthen alignment and fully harness the potential of IT to facilitate trade in Ghana.
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| 21. |
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| 22. |
- Adaba, Godfried Bakiyem, et al.
(författare)
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ICT-based trade facilitation and the MDGs : a case study of a public–private partnership in Ghana
- 2014
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Ingår i: ICTs and the Millennium Development Goals. - Boston, MA : Springer. - 9781489974389 ; , s. 223-235
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The strategic and innovative deployment and use of information and communication technologies (ICT) is important to development and the attainment of the millennium development goals (MDGs). Previous studies have suggested that ICT-based trade facilitation promotes development through better integration into global markets. Through an interpretive case study, this chapter explores an ICTbased initiative to connect members of the trading community in Ghana on an electronic data interchange (EDI) platform. More specifi cally, it explored the contributions of the initiative to effi cient trade facilitation and discusses the broader mplications for achieving the MDGs in Ghana. The research confi rms that the initiative has improved operational effi ciency at Ghana’s ports and borders. Furthermore, it has enabled effi cient and reliable collection of duties and taxes. The findings reinforce the view that government support and private sector expertise and funding are important factors in ICT-based e-government solutions in developing countries. The chapter contends that ICT-based trade facilitation can make a significant contribution to the attainment of the MDGs in Ghana.
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| 23. |
- Adaba, Godfried Bakiyem, et al.
(författare)
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IT Governance Practices in a Public Organization in Ghana
- 2014
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Ingår i: International Journal of Innovation in the Digital Economy. - : IGI Global. - 1947-8305 .- 1947-8313. ; 5:2, s. 14-23
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Tidskriftsartikel (refereegranskat)abstract
- The strategic importance of information technology (IT) in today's organizations and dependence on IT to support e-government strategies has increased the interest in IT Governance (ITG) in public sector organizations. From this perspective, this paper examines ITG practices in a public organization in Ghana (that has a responsibility to mobilize revenue for national development) in order to gain an insight into IT governance structures, processes and relational mechanisms and understand how this contributes to adding value through IT. The findings have revealed that this public organization has a centralized approach to IT governance, with inadequate board involvement concerning how IT investments can bring value and improve organizational performance. Furthermore, there are no IT steering and strategy committees to oversee IT governance as best practice requires.
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| 24. |
- Al Qassimi, Najla, et al.
(författare)
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IT Governance in a Public Organization in a Developing Country : A Case Study of a Governmental Organization
- 2015
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Ingår i: Procedia Computer Science. - : Elsevier BV. - 1877-0509. ; 64, s. 450-456
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Tidskriftsartikel (refereegranskat)abstract
- The application of Information Technology Governance (ITG) was motivated by the private sector in the 90s, as a way to achieve excellence, provide new services, and increase profitability of IT investments. Therefore the organizations from the public sector has shortly followed those from the private sector realizing the benefits of having an effective ITG implementation that could better serve the implementation of IT plans, projects and programs in their organizations. Reviewing the research literature in this field, we have found a shortage of studies regarding ITG implementation into the public sector organizations in developing countries. Research has been conducted mainly in organizations from the private sector and specifically in the developed countries and very few in the public sector organizations in developing countries. Therefore this research has focused on the application of ITG in a public organization particularly in a governmental organization in a developing country by analysing ITG practices in place. The research method used in this study was interpretive case study and the data collection was done through interviews as primary data together including secondary data collected from progress reports, policies and procedure reports of the governmental organization. The results of this research concluded, that there was an unintentional implementation of ITG in the studied governmental organization and that there is a need to improve the ITG structures, processes and relational mechanisms that will promote accountability of the IT projects and contribute to an effective ITG implementation in this organization.
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| 25. |
- Alaceva, Carolina, et al.
(författare)
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Barriers in achieving business/IT alignment in a large Swedish company : What we have learned?
- 2015
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Ingår i: Computers in human behavior. - : Elsevier BV. - 0747-5632 .- 1873-7692. ; 51, s. 715-728
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Tidskriftsartikel (refereegranskat)abstract
- There are still many organizations that face difficulties in achieving business/IT alignment. Prior research has focused on the positive impact of alignment on overall business performance, while the barriers in achieving business/IT alignment were largely unexplored, especially in regards to the social dimension that refers to the people involved in alignment. Therefore this research is focusing on identifying and investigating the barriers that inhibit achieving social dimension of business/IT alignment in large organizations. A case study is conducted in one of the largest Swedish companies. The data is collected through seven semi-structured interviews, field-notes and the use of company's documents that were thematically analyzed. The research presents a unique case of 19 business/IT alignment barriers of social dimension that have been limited so far and which contribute to the business/IT alignment field. The main findings showed that low understanding of counterpart's environment; poor communication; unclear specifications; limited cooperation and lack of mutual commitment and support inhibits the achievement of alignment between business and IT domains on the social dimension. The results could support the researchers to further elaborate frameworks on how to mitigate social barriers in order to achieve a better business/IT alignment. Besides, the discussed barriers can be of practical use for other organizations trying to achieve business/IT alignment with a focus on the social dimension.
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| 26. |
- Andresen, Christoffer, et al.
(författare)
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User Acceptance of a Software Tool for Decision Making in IT Outsourcing : A Qualitative Study in Large Companies from Sweden
- 2010
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Ingår i: Knowledge Management, Information Systems, E-Learning, and Sustainability Research. - Berlin, Heidelberg : Springer. - 9783642163173 - 9783642163180 ; , s. 277-288
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Konferensbidrag (refereegranskat)abstract
- Decisions for IT outsourcing are very complex and needs to be supported by considerations based on many (multiple) criteria. In order to facilitate the use of a specific tool by a decision-maker in IT outsourcing, we need to find out whether such a tool for this purpose will be accepted or rejected or what improvements must be added to this tool to be accepted by some IT decision makers in large companies from Sweden.
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| 27. |
- Çelaj, Ilir, et al.
(författare)
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IT Outsourcing Relationships in Swedish Public Organizations
- 2014
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Ingår i: PERSPECTIVES IN BUSINESS INFORMATICS RESEARCH, BIR 2014. - Cham : Springer International Publishing. - 9783319113692 - 9783319113708 ; , s. 15-29
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Konferensbidrag (refereegranskat)abstract
- Information technology (IT) is not only beneficial for the private sector but has a lot to offer for the public sector as well. However, most of the studies in IT outsourcing relationships consider only the private sector and do not pay attention to the public sector. In this context, the research has looked to determine the influential factors in IT outsourcing relationships in Swedish public organizations like are Swedish municipalities and classified them according to the importance. The research methodology used has included a survey among IT outsourcing decision makers from Swedish municipalities and a case study in a Swedish municipality. The survey has revealed that trust, cooperation, commitment, communication, and flexibility are the top five most important factors which are influencing the provider-recipient IT outsourcing relationship in Swedish municipalities. While the case study has revealed that all the factors that were identified during the literature review are influencing the provider-recipient IT outsourcing relationship in Swedish municipalities plus the identification of two new factors which are legislation and economy/money.
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| 28. |
- Egender, Klaus, et al.
(författare)
-
How to Build Successful Cloud Computing Relationships
- 2018
-
Ingår i: International Journal of IT - Business Alignment and Governance. - 1947-9611 .- 1947-962X. ; 9:2, s. 1-14
-
Tidskriftsartikel (refereegranskat)abstract
- A company has to operate with flexibility and cost-efficiency due to the continuously competitive business environment. Nowadays, cloud computing (CC) plays an essential part in flexibility and cost-efficiency of IT infrastructure. Companies using CC have to know how different types of contracts and their terms, modes of relationships, contract quality, and relationship management influence their CC activities. This article discusses how to build successful relationships in CC. The field of this study is CC from a service buyer perspective. The applied research strategy was survey research and the data was collected through interviews with IT managers in different medium-sized companies in Sweden. To identify and analyse the influencing factors of relationships in CC this research has used Transaction Cost Theory. The findings of this research are the identified influential factors to improve a cloud computing relationship like asset specificity, fee-for-service contracts, contract length, provider/buyer organisation sizes and the number of providers including guidelines for decision makers to strengthen this CC relationship.
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| 29. |
- El-Mekawy, Mohamed, et al.
(författare)
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A Framework to Support Practitioners in Evaluating Business-IT Alignment Models
- 2013
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Ingår i: Proceedings of the Nineteenth Americas Conference on Information Systems. - : Association for Information Systems. ; , s. 1-12
-
Konferensbidrag (refereegranskat)abstract
- Many business-IT alignment (BITA) models have been designed to support organizations in achieving, assessing and maintaining alignment between business and IT. These models focus on different components and emphasize different perspectives. This makes it difficult for practitioners to choose appropriate BITA models given organization at-hand. In this paper, an evaluation framework supporting practitioners to choose appropriate BITA models is presented. The framework was designed following design science as main research approach. The design process was based on literature and empirical studies. The literature study contributed in constructing a tentative version of the framework which was refined through an empirical study in 6 organizations. The final framework consists of 25 criteria categorized into four groups, and was demonstrated on six major BITA models showing its feasibility. Finally, the framework was evaluated by interviewing two business consultants and three CIOs from large-sized Swedish companies. The evaluation shows the framework having a complete set of criteria, but its usability and efficiency could be increased.
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| 30. |
- El-Mekawy, Mohamed, et al.
(författare)
-
An evaluation framework for comparing business-IT alignment models : A tool for supporting collaborative learning in organizations
- 2015
-
Ingår i: Computers in human behavior. - : Elsevier BV. - 0747-5632 .- 1873-7692. ; 51:Part B, s. 1229-1247
-
Tidskriftsartikel (refereegranskat)abstract
- Researchers and practitioners have argued on the importance of business-IT alignment (BITA) for organizations to maximize the business value of IT. As a result, a vast number of BITA models have been designed to support organizations in achieving, assessing and maintaining BITA. These models focus on different components (i.e. concepts/aspects of alignment) and emphasize different perspectives of the alignment (i.e. how alignment is perceived by practitioners). This makes it difficult for practitioners to choose an appropriate BITA model for a specific organization. In this paper, an evaluation framework to support practitioners in choosing appropriate BITA models is proposed. The framework was constructed following design science as a research approach. The design science activities were carried out in an iterative manner until reaching a final artefact. The process started with an extensive literature survey that led to designing a tentative model. Following that, different empirical iterations contributed to the framework development. The final framework consists of 25 criteria categorized into four groups. It was tested on six major BITA models, demonstrating its feasibility. Finally, the framework was evaluated by interviewing five business consultants and seven IT managers from large Swedish organizations. The evaluation shows that the framework has a complete set of criteria with a sufficient level of coherence, but its usability and efficiency is argued differently. The framework, additionally, is argued to potentially be used as a collaborative learning tool on requirement of BITA between practitioners from both business and IT domain or serve in the academic world.
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| 31. |
- El Mekawy, Mohamed, et al.
(författare)
-
Business and IT Alignment : An Evaluation of Strategic Alignment Models
- 2009
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Ingår i: BEST PRACTICES FOR THE KNOWLEDGE SOCIETY: KNOWLEDGE, LEARNING, DEVELOPMENT AND TECHNOLOGY FOR ALL. - Berlin, Heidelberg : Springer Berlin Heidelberg. ; , s. 447-455
-
Konferensbidrag (refereegranskat)abstract
- The process by which business and IT are brought inline with each other to enhance the performance of business and to achieve business goals is called strategic alignment. Some models have been developed for the assessment of strategic alignment but an evaluation and comparison of capabilities of the models has not been studied due to the absence of a structured evaluation criteria.. The purpose of this paper is to evaluate the strategic alignment models, collected through a comprehensive survey. For this purpose, we develop a strategic alignment evaluation framework which is a composition of a number of criteria. We further use this framework for the evaluation of six main alignment models. These models present concrete ways to evaluate strategic business IT-alignment.
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| 32. |
- El-Mekawy, Mohamed, 1977-, et al.
(författare)
-
Business-IT Alignment and Organizational Culture Relationships : Towards an Integrated View
- 2016
-
Ingår i: Proceedings of the European Conference on Information Systems (ECIS 2016). - : Association for Information Systems.
-
Konferensbidrag (refereegranskat)abstract
- The analyses of literature on business-IT alignment (BITA) and Organisational Culture (OC) domains of prac-tice revealed needs for combined studies as the impact of each domain on the other is not well studied in re-search. The purpose of this study is to develop and validate a set of relationships between components of BITA and OC towards development of a BITA-Culture integrated view. For achieving this purpose, we adopted a multi-stage (based on mixed-method) approach starting by an extensive literature review on both BITA and OC for constructing hypotheses on correlations between their components. Following that, an empirical research was conducted in three case organisations for empirical investigation of relationships and for refining the hy-potheses. To test the research hypotheses an extended quantitative test was performed by a survey on 117 busi-ness and IT practitioners. The results were the bases for developing the BITA-Culture integrated view. This integrated view is aimed to support both practitioners in order to understand the insights of the relationships between BITA and OC components and provide a road-map for improvements or desired changes in OC with highlighted target business areas.
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| 33. |
- El-Mekawy, Mohamed, et al.
(författare)
-
Extending BITA maturity model from organizational culture perspective
- 2011
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Ingår i: Proc. Annu. Hawaii Int. Conf. Syst. Sci.. - : IEEE Computer Society. - 9780769545257 ; , s. 5011-5022, s. 5011-5022
-
Konferensbidrag (refereegranskat)abstract
- Business-IT alignment (BITA) has gained attention during the past few years. As a result, a number of theoretical models that can be applied as supportive tools for assessing different components of BITA have been developed. However, most of these efforts have been produced either in Anglo-Saxon Countries or rooted in the experiences gained from these countries. Consequently, they ignore the factor that is subjected to change due to difference in cultural contexts. Therefore, the purpose of this paper is to investigate the impact of organizational culture on achieving BITA and influences its maturity. The research method and process that was followed, namely an in-depth literature survey followed by an empirical study of 51 Swedish multinational organizations.
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| 34. |
- El-Mekawy, Mohamed, et al.
(författare)
-
From Theory to Practice : Barriers to Business-IT Alignment in Organizations Acting in Sweden
- 2015
-
Ingår i: Proceedings of the 48th Annual Hawaii International Conference on System Sciences. - : IEEE Computer Society. - 9781479973675 ; , s. 4523-4533
-
Konferensbidrag (refereegranskat)abstract
- In research, many barriers to BITA are presented based on different theoretical frameworks. However, these barriers are studied either from a pure theoretical perspective or with limited empirical scope. This consequently hinders the achievement of BITA in organizations. In this paper the practitioners view of barriers to BITA are investigated aiming at producing a list of barriers which practitioners can use as a ground for better achievement of BITA. The list of barriers was identified by conducting two in-depth case studies on multinational organizations acting in Sweden along with two focused group discussions of researchers, and followed by a survey on 74 large and medium sized organizations on the Swedish market. The result of this study is a list of 45 barriers to BITA from the perspectives of business and IT practitioners.
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| 35. |
- El-Mekawy, Mohamed, et al.
(författare)
-
Organizational Culture Impact on Business-IT Alignment : A Case Study of a Multinational Organization
- 2011
-
Ingår i: Proceedings of the 44th Annual Hawaii International Conference on System Sciences. - : IEEE Computer Society. - 9780769542829 ; , s. 1-11
-
Konferensbidrag (refereegranskat)abstract
- Importance of BITA has increased over the past few years. However, achieving and maturing BITA still has apparent difficulties. Therefore, research efforts resulted in a number of theoretical models that can be applied as supportive tools for assessing different components of BITA. Most of these efforts have been produced either in Anglo-Saxon Countries or based on their experiences. The purpose of this paper is to explore the impact of organizational culture on maturity of BITA. The paper relies on the nine dimensions of Project GLOBE to understand societal as well as organizational culture. It also relies on the bottom-up comprehensive approach of Luftman's Strategic Alignment Maturity Model to understand organization's alignment components. To fulfill the purpose of this study, a comparative analysis has been carried out between two subsidiaries of a multinational organization with a federal organizational structure that operate in Egypt and Sweden. The results shows: a) a potential difference in how different components of BITA are interpreted and implemented in different organizational culture, and b) that the impact of organizational culture on BITA maturity is more complex than what is expected especially on variables that require social interactions.
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| 36. |
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| 37. |
- El-Mekawy, Mohamed Sobih Aly, 1977-
(författare)
-
From Theory to Practice of Business-IT Alignment : Barriers, an Evaluation Framework and Relationships with Organisational Culture
- 2016
-
Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Business-IT alignment (BITA) continues to be a top management concern. It generally refers to a preferred condition in which the relationship between business and IT is optimised to maximise the business value of IT. Early approaches in both research and practice have focused on the role of IT in supporting business strategies. Today, a more extended approach of BITA has been embraced that recognises soft factors that are related to people and culture issues at both tactical and operational levels of organisations. ‘Why alignment is important’ is not the crucial question today. In fact ‘how it can be achieved and matured’ is the real concern of business executives. There exists a number of theoretical models for conceptualising BITA, however, they have different focuses and contain different BITA components. Therefore, there is a need for a means of supporting practitioners for selecting an appropriate model.Furthermore, there is a need for a more practice-oriented research that target higher maturity of BITA by understanding the organisational context, including barriers that hinders BITA and the mutual relationships between organisational culture and BITA. Thus, the overall problem addressed in the thesis is the following: In spite of extensive literature on business-IT alignment, there is still limited maturity of business-IT alignment in practice due to the limited knowledge on barriers that hinder BITA achievement from practitioners’ perspective, on the means for supporting the selection of an appropriate model for assessing BITA, and on mutual relationships between BITA and organisational culture.Based on this research problem, five research objectives were developed. The first two objectives corresponded to barriers to achieving BITA and supporting the selection of BITA model respectively. The remaining three objectives corresponded to the two unidirectional influences between BITA and organisational culture (OC) and to the mutual relationships between them respectively. Different research methodologies and strategies were applied to achieve the research objectives, including qualitative and quantitative studies as well as design science.The results presented in the thesis, each corresponding to an objective, are the following: A list of barriers that practitioners can use as a basis for better achievement of BITA, a better focus on strategic vs. tactical barriers, and their relationships to BITA components.An evaluation framework that supports practitioners in selecting appropriate BITA models for assessing and modelling BITA.An extended version of the strategic alignment model (SAM) of Luftman (2000), which considers organisational culture.An analysis of the impact of BITA components on organisational culture profiles.A BITA-organisational culture integrated view that supports decision-makers in facilitating decisions regarding both BITA and organisational culture.The results of the research provide both theoretical and empirical contributions to the business-IT alignment research and practice.
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| 38. |
- El-Mekawy, Mohamed Sobaih, 1977-
(författare)
-
FROM SOCIETAL TO ORGANISATIONAL CULTURE : THE IMPACT ON BUSINESS-IT ALIGNMENT
- 2012
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Business-IT alignment (BITA) has clearly become more important over the last decade. However, considerable difficulties remain when attempting to achieve a mature level of BITA. Therefore, research efforts which have resulted in a number of theoretical models have been able to help in devising and applying supportive tools for assessing different components of BITA. However, most of these efforts have either been produced in Anglo-Saxon countries or have been based on specific experiences in those countries. Consequently, they have tended to ignore a number of factors which differ in nature due to variations in cultural contexts. However, organisational culture has been given little consideration. Societal and organisational cultural aspects of BITA are particularly important because the majority of BITA models tend to focus more on the efficiency and effectiveness of BITA components rather than on trying to create ways in which how BITA can be achieved or maintained in different contexts. Therefore, the purpose of this thesis is to investigate the impact of societal and organisational culture on achieving BITA and influencing its maturity. The main result is an extended BITA model developed originally by Luftman, known as; Luftman’s Strategic Alignment Maturity Model (SAM), which is influenced by the organisational culture perspective. The research method and process advocated by Peffers et al. (2007) is used in the thesis to design the extended-SAM, consisting of six activities. The first of these activities involves identifying specific problems. This is achieved by an extensive literature survey of theories related to BITA, an explorative study of the impact of organisational culture on BITA and a classification of the general limitations of BITA. The second activity concerns the requirement for definitions of the designed artifact. The third activity is then specified in terms of designing the artifact; i.e. an extended-SAM. The design is based on constructed hypotheses of the potential impact of organisational culture elements (based on Smit et al.’s model (2008) on BITA attributes (based on SAM), and followed by an empirical study of 6 multinational organisations, for testing the hypotheses. Following that, in the fourth activity, various processes for extending SAM are demonstrated in different seminars within the IT management group at DSV, in conference papers and in different seminars of the Swedish research School of Management and Information Technology (MIT) (Forskarskolan Management och IT. In the fifth activity, the extended-SAM model is evaluated in 5 multinational organisations to test its practicality and utility. In the last activity, a journal paper (Paper III in the thesis) is presented to summarise all the processes. The communication is also carried out through pre-licentiate and the licentiate seminars. The extended-SAM shows in the result of the thesis that organisational culture is a clear factor that should be considered while assessing and studying BITA maturity. In addition, by considering organisational culture, assessing BITA is clearly shown as being more accurate and as reflecting a more detailed picture of the organisation’s BITA.
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| 39. |
- El-Mekawy, Mohamed, et al.
(författare)
-
Strategic and Tactical Business-IT Alignment Barriers in Organizations Acting in Sweden
- 2015
-
Ingår i: International Journal of IT - Business Alignment and Governance. - 1947-9611 .- 1947-962X. ; 6:2, s. 31-55
-
Tidskriftsartikel (refereegranskat)abstract
- In research, many barriers to BITA are presented based on different theoretical frameworks. However, these barriers are studied either from a pure theoretical perspective or with limited empirical scope. This consequently hinders the achievement of BITA in organizations. In this article the practitioners view of barriers to BITA are investigated aiming at producing a list of barriers which practitioners can use as a ground for better achievement of BITA. The list of barriers was identified by conducting three in-depth case studies on multinational organizations acting in Sweden along with two focused group discussions of researchers, and followed by a survey on 74 large and medium sized organizations on the Swedish market. The result of this study is a list of 45 barriers to BITA from the perspectives of business and IT practitioners.
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| 40. |
- El-Mekawy, Mohamed, et al.
(författare)
-
The Impact Of Business-It Alignment On Organizational Culture
- 2014
-
Ingår i: Pacific Asia Conference on Information Systems (PACIS 2014), Proceedings.
-
Konferensbidrag (refereegranskat)abstract
- Organizational culture continues to be cited as one of the most important factors for organizations’ success in an increasingly competitive and IT-driven global environment. Given the fact that organizational culture has an influence all over the organization, the complexity of its nature is increased when considering the relationship between business and IT. As a result, different factors that have influence on changing organizational culture were highlighted in literature. These factors are found in the research literature distributed in three main group; micro-environment factors, macro-environment factors and leader’s impact. One of the factors that have not been yet well investigated in researches is concerning business-IT alignment (BITA. Therefore the purpose of this paper is to investigate the impact of BITA maturity on organizational culture. The research process that we have followed is a literature survey followed by an in-depth case study. The result of this research shows a clear interrelation in theories of both BITA and organizational culture, and clear indications of BITA impact on organizational culture and its change. The findings may support both practitioners and researchers in order to understand the insights of the relationships between BITA and organizational culture components and provide a roadmap for improvements or desired changes in organizational culture with highlighted target business area.
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| 41. |
- Flores Delgadillo, Johnny, et al.
(författare)
-
A Maturity Model of IT Service Delivery
- 2011
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Ingår i: International Conference on Information Resources Management (Conf-IRM2011). - USA : AIS eLibrary.
-
Konferensbidrag (refereegranskat)
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| 42. |
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| 43. |
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| 44. |
- Flores Delgadillo, Will Johnny, 1975-
(författare)
-
IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment
- 2010
-
Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The thesis addresses the research question: How to describe, understand, and explain IT service delivery? Based on the research question, the following research questions were derived: How to analyse IT service delivery based on ITIL in order to determine its current situation? How to formalize elements of IT service delivery in maturity level that can be used to assess its current status? These research questions are answered by two IT artefacts: an analysis method and a maturity model for IT service delivery. Both of them are constructed by design-science research guidelines. The analysis method is focused on understanding the IT service delivery in organizations; it is founded on the IT service delivery processes of Information Technology Infrastructure Library (ITIL) version 2. The method proposed has been applied through three case studies of Nicaraguan Internet Service Providers (ISPs). The maturity model is oriented to formalize and assess the maturity level of IT service delivery; it is supported by IT service delivery elements that are considered significant for managing IT service delivery by the Nicaraguan ISP sector, by IT service concepts, and by maturity model properties, and complemented by the IT Service Capability Maturity Model. The maturity model provides a mechanism for evaluating the maturity level of IT service delivery through a set of maturity statements and includes a graphical representation; it is also applied to the traceable information of the current status of IT service delivery of one of the Nicaraguan ISPs.
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| 45. |
- Flores, Johnny, et al.
(författare)
-
Strategic Use of Information Technology in Profit and Non-Profit Organizations from Tanzania and Sweden
- 2008
-
Ingår i: 1st World Summit on the Knowledge Society - WSKS 2008. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783540877820 ; , s. 137–146-
-
Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Organizations have to deal with a dynamic environment such as new technologies, entrepreneurial ideas, strategic alliances, mergers and acquisitions, and regulatory change. A key for a well-functioning company is an efficient and effective strategic use of Information Technology (IT) supporting the business strategies, goals, and needs. It is also referred as Strategic Business and IT Alignment which is interpreted as a continuous process of conscious and coherent interrelation of all components and personnel of the business and the IT in order to contribute to the organization’s performance over time. This pa-per reports an analysis of the Business and Information Technology Alignment by using Luftman’s Strategic Maturity Assessment Model in case of a Tanzanian Profit Company and a Swedish Non-profit Company where both organizations have an intensive use of Information Technology.
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| 46. |
- Gao, Shang, et al.
(författare)
-
Development of E-society in China
- 2006
-
Ingår i: The 15th International Conference on Management of Technology (IAMOT 2006). - http://coeieno1.eng.miami.edu/iamot06/index.asp.
-
Konferensbidrag (refereegranskat)
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| 47. |
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| 48. |
- Gao, Shang, et al.
(författare)
-
Preface
- 2015
-
Ingår i: Modern Techniques for Successful IT Project Management. - Hershey : Business Science Reference. - 9781466674738 - 9781466674745 ; , s. xvi-xx
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 49. |
- Gao, Shang, 1982-, et al.
(författare)
-
Preface
- 2015
-
Ingår i: Modern techniques for successful IT project management. - Hershey : Business Science Reference. - 9781466674738 - 9781466674745 ; , s. xvi-xx
-
Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 50. |
- Gbangou, Labidi Pascal David, et al.
(författare)
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Factors Hindering Business-IT Alignment in the Banking Sector of a Developing Country
- 2016
-
Ingår i: Procedia Computer Science. - : Association for Information Systems (AIS). - 1877-0509. ; 100, s. 280-288
-
Tidskriftsartikel (refereegranskat)abstract
- For more than a decade Business-IT alignment (BITA) has been constantly ranked among the top-ten management issues for IT leaders. Many organizations value the advantages obtained when they are able to align their business and IT strategies. Although considerable models and frameworks have been developed to support organizations in their quest of achieving and sustaining BITA, still many of them face challenges because of some influential factors. While factors influencing BITA in organizations have been widely studied, the barriers in achieving BITA in the banking sector of a developing country remain largely unexplored. In this study we aim at exploring the factors that hinder BITA in the banking sector of a developing country. A case study research was conducted in four commercial banks in Burkina Faso with branches in more than ten other African countries. The data was collected through semi-structured interviews and also from internal documents and has been thematically analyzed. The main findings in this study shows that the delay in task execution, the lack of time to acquire new knowledge, the insufficiency of cross-sectional trainings, the dependency on telecom operators, the heavy workload of banking staff and the reluctance to hire more personnel considerably hinder BITA within the banks in Burkina Faso as a developing country. The results contribute to research in BITA and the limited knowledge about the factors hindering BITA in the banking sector of a developing country. Moreover the results of this research can help IT and business practitioners to further elaborate organizational skills training programs necessary for banks to improve their personnel's performance throughout their journey towards BITA.
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