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| 8. |
- Hylving, Lena, 1974-, et al.
(författare)
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The Role of Dominant Design in a Product Developing Firm’s Digital Innovation
- 2013
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Ingår i: Journal of Information Technology Theory and Application. - Hong Kong : Journal of Information Technology Theory and Application. - 1552-6496 .- 1532-4516. ; 13:2, s. 5-21
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Tidskriftsartikel (refereegranskat)abstract
- Digital technology offers new options for product-developing firms. However, to reap the benefits of digital technology, firms need to handle the tensions between these options and the institutionalized practices established over long periods of incremental innovation. We report on a twenty-month intensive case study of a global automaker’s efforts to innovate instrument clusters and explore the influencing role of established innovation practices. We develop a conceptual model for understanding how digital technology shapes, and is conditioned by, the dominant design of a product class. Our research contributes to the emerging literature of digital innovation and offers lessons learned for established firms dealing with the contradictory logics of digitized products.
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| 9. |
- Hylving, Lena, 1974-, et al.
(författare)
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Under the Guise of Openness : Exploring Digital Innovation in User Interface Design
- 2012
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Ingår i: ECIS 2012 Proceedings.
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Konferensbidrag (refereegranskat)abstract
- In this study we are concerned with the ways digital components increasingly challenge preexisting work practices in traditional product development. By drawing on an in depth case study of an automakers attempt to respond to digital innovation, we explore digital innovation in a hardware regime. More specifically, we studied challenges connected to the specification process, and the difficulties of working with digital innovation in user interface design. Based upon our analyses of AutoInc, a world leading car manufacturer, we draw three overarching conclusions. First, specifying requirements for a digital material is in some ways a paradox. That is, the nature of digital innovation enforces agility both in terms of specification and use; it is, so to say, a volatile material. Second, we found that with two innovation regimes in one firm, different characteristic in forms of architecture, design and organizational structures need to coexist. This typically brings tensions between the urge for managerial control and the principles of openness. Last, this study indicates that fine-grained level of specifications may also force a shift in the locus of innovation. Thus, autonomy in the design process may be unintentionally narrowed.
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| 11. |
- Ivarsson, Frida, 1991, et al.
(författare)
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Coordinating Digital Content Generation
- 2021
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Ingår i: Proceedings of the 54th Hawaii International Conference on System Sciences. - 9780998133140
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Konferensbidrag (refereegranskat)abstract
- Digital content generation has become vital for growing, diversifying, and evolving digital platforms. We note that digital content generation and its associated coordination challenges are underexplored perspectives in the digital platform literature. In this paper, we explore how members of an incumbent organization generate digital content on a shared Instagram account along with the marketing unit’s emerging coordination efforts. We contribute to the digital platform literature by directing attention to the resourcing needed for the coordination of distributed digital content generators, and by demonstrating the dynamic nature of coordination mechanisms for digital content generation.
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| 12. |
- Jarvenpaa, Sirkka L., et al.
(författare)
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Between scale and impact: member prototype ambiguity in digital transformation
- 2023
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Ingår i: European Journal of Information Systems. - 0960-085X .- 1476-9344. ; 32:3, s. 390-408
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Tidskriftsartikel (refereegranskat)abstract
- Digital transformation can produce scaling in numbers–growing organisational boundaries by adding new users, customers, or members. For membership-based organisations, such as social movement organisations (SMOs), digital scaling brings an inflow of new resources and members at a pace that previously was unimaginable, as well as mounting power and influence. But sustained rapid growth in new membership also can introduce a tension related to digital scaling and political or social impact. In this research, we trace this tension to member prototype ambiguity–that is, to a perceived variation in the attributes, assumptions, and actions of the new members entering the organisation. Such ambiguity can have a destabilising effect on collective identity that might significantly weaken the political or social impact of the SMO. In this longitudinal study of Amnesty International, we examine how digital transformation and scaling unveiled this tension and how the professional core at two of Amnesty’s national sections, Australia and Sweden, addressed the prototype ambiguity that ensued. This research contributes to the existing literature on digital transformation, prototype ambiguity, and social movements, by providing insight into the challenges and opportunities presented by digital scaling in membership-based organisations such as SMOs.
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| 14. |
- Ruiz Bravo, Nadia, 1987, et al.
(författare)
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The Political Turn of Twitch – Understanding Live Chat as an Emergent Political Space
- 2022
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Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS). - Hawaii, United States : Proceedings of the 55th Hawaii International Conference on System Sciences. - 1530-1605 .- 2572-6862. - 9780998133157
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Konferensbidrag (refereegranskat)abstract
- Research and media have all emphasized the importance of digital platforms such as Twitter and Facebook in contemporary political activism. Yet, little is known of the politicization of other digital platforms, such as Reddit, Twitch, and Discord, and how such politicization is manifested. By politicization, we refer to the emergence of political messages in a “decidedly a-political” space. In this paper, we explore a case of politicization on Twitch, a live streaming platform associated with the gaming community. We focus on the live chat, a central feature of Twitch. Our analysis illustrates rapidly emergent actor roles and their respective use of different features in posting (and objecting to) political messaging. We develop a model that illustrates the dynamic between actors and conclude with implications for research and practice.
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| 16. |
- Selander, Lisen, 1979, et al.
(författare)
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AWAKENING TO ALGORITHMIC TRANSGRESSIONS: NON-USER DISCOVERY OF ALGORITHMIC DECISION MAKING
- 2023
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Ingår i: Academy of Management Annual Meeting Proceedings. - New York : Academy of Management. - 0065-0668 .- 2151-6561.
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Konferensbidrag (refereegranskat)abstract
- Algorithmic decision-making has become increasingly prevalent in civil society, often without individuals' awareness that decisions targeting them are delegated to machines. There is a growing need to understand how non-users can begin to suspect that they have been targeted by an algorithm and how they can uncover the hidden nature associated with these systems. In resource-scarce environments, such as the public sector, tracing transgressions to the algorithm is crucial to protect social justice and public trust in institutions. Building on the work of von Krogh (2018), this research examines the emotional, abductive, and collective work associated with algorithmic discovery.
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| 17. |
- Selander, Lisen
(författare)
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Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes
- 2008
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Today a broad body of literature has emerged within the IS research community investigating the organizational consequences of IS implementations. However in view of these developments, it seems that practitioners are still faced with implementation problems, such as user dissatisfaction, resistance and mismatches between the new technology and existing work practices. It is this tension, within and between the managerial search for increased control and the established normative values of the employees, that constitutes the central focus of this thesis. The thesis aims at exploring organizational consequences of technological change, and Customer Relationship Management (CRM) systems in particular. Special emphasis is put on the dual relationship between the IS implementation process and the emotions, acts and behavior of those touched by it. While the empirical account of this thesis reflects the complexity of change, the final framework suggests that while a crucial part of the explanations in learning from such change rests on cognitive and normative factors, their association with work performance is not linear. It proposes that aspects such as (dis)identification, deskilling and cynicism represent an important but neglected side of CRM system implementation outcomes.
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| 18. |
- Selander, Lisen, 1979, et al.
(författare)
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Capability Search and Redeem Across Digital Ecosystems
- 2013
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Ingår i: Journal of Information Technology. - : SAGE Publications. - 0268-3962 .- 1466-4437. ; 3:28, s. 183-197
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Tidskriftsartikel (refereegranskat)abstract
- Prior research on digital ecosystems focuses on the focal firm (e.g., a platform owner) and its ecosystem governance. However, there is a dearth of literature examining the non-focal actor, that is, an ecosystem participant who is at the periphery of a digital ecosystem. This paper proposes a theoretical perspective of the non-focal firm's participation across digital ecosystems for cultivating its innovation habitat through capability search and redeem. Capability search involves the location of external capability deemed valuable for extending the firm's innovation habitat. Capability redeem refers to the firm's use of external capability to develop, distribute, and/or monetize its products and services. We generate and sensitize the proposed perspective in the context of Sony Ericsson's innovation habitat by interpreting the mobile device manufacturer's participation across four digital ecosystems (Visual Basic, Java, Digital Music, and Android). Our findings suggest that the non-focal actor cannot rely on a single ecosystem for addressing all relevant layers of innovation. It benefits from pursuing a pluralistic strategy, operating across digital ecosystems to avoid investing all efforts in the same ecosystem. The model of ecosystem capability search and redeem, which is a result of ideographic research explanation, extends current perspectives on digital ecosystems and contributes to the emerging literature in the digital age.
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- Selander, Lisen, et al.
(författare)
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Cynicism as user resistance in IT implementation
- 2012
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Ingår i: Information Systems Journal. - : Wiley. - 1350-1917 .- 1365-2575. ; 22:4, s. 289-312
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we examine the process by which user cynicism emerges and is constituted as part of resistance in information technology (IT) implementation. We ground our process perspective in the received user resistance literature by linking cynicism to users' projections of the system's future use. Rather than attributing cynicism to perceived threats, however, we see user cynicism as cognitively distanced resistance that manifests as a perception of seeing through the espoused goals of the implementers. Based on a process analysis of a customer relationship management implementation at a customer service centre, the paper extends the user resistance model proposed by Lapointe and Rivard by identifying three dimensions of user cynicism in IT implementation. It also shows how cynicism, as a form of passive resistance, easily escalates and feeds new forms of resistance. Lastly, we introduce the cynicism literature as a new reference theory for the Information Systems (IS) audience. © 2011 Blackwell Publishing Ltd.
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| 23. |
- Selander, Lisen, 1979, et al.
(författare)
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Digital Action Repertoires and Transforming a Social Movement Organization
- 2016
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Ingår i: Mis Quarterly. - 0276-7783. ; 40:2
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Tidskriftsartikel (refereegranskat)abstract
- An emerging research agenda focuses on social media's influence on political activism. Specific attention has recently been paid to digital social movement organizing and action repertoire development. The literature acknowledges the changing face of activism at the movement level, but little is known about the relationship between social movement organizations (SMOs) and digital action repertoires. Understanding this relationship is critical because strong adherence to values is at the heart of establishing action repertoires with legitimacy and persistence. In this paper, we rely on a two-year longitudinal study of the Swedish affiliate of Amnesty International. We examine the transformation in engagement and interaction that followed the organization's introduction of new action repertoires. Drawing on resource mobilization theory and the collective action space model, we elaborate how new action repertoires both stabilized and challenged the values of the SMO, as well as gradually broadened the interactions of supporters and deepened their modes of engagement. We offer a value-based model on the antecedents and effects of new action repertoires from the SMO perspective. The empirical findings and the model build new theory on social media and digital activism at the organizational level, complementing the predominant movement level research in the extant literature.
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| 28. |
- Selander, Lisen, 1979, et al.
(författare)
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Online Impulse Activism at Amnesty International
- 2013
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Ingår i: 34th International Conference on Information Systems ICIS, Milan 2013. - 9780615933832
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Konferensbidrag (refereegranskat)abstract
- Social media have emerged as an important tool to spur political commitment, civic engagement, and different forms of political activism. Previous research characterizes online activism as very ad hoc and formed on political ties through spontaneous and temporal affinity networks. We extend this work by examining online activism through the theories of impulse behavior and social movements. We advance hypotheses on the relationship between the characteristics of petition and petition signing. The characteristics of petition that appear to be associated with online impulse activism include proximal referents, legitimacy, and violations of dignity. We theorize about a number of mediating variables, including social identity, perceived efficacy, and injustice. Future research will examine the role of the mediating variables between the characteristics of the petition and signing of petitions as part of a larger scale study involving nearly 40,000 Amnesty International members.
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| 29. |
- Selander, Lisen, et al.
(författare)
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The Surprise of Candour: Employee Cynicism and technological Change in Late Modernity Work
- 2007
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Ingår i: Best Paper Proceedings, Academy of Management 2007.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- As an attitude characterized by frustration, hopelessness, betrayal and disillusionment (Andersson, 1996; Wanous et al. 1994) employee cynicism or organizational cynicism could be considered a specific attitude of interest to the research of information system (IS) implementations. Today a broad literature body has emerged within the IS research community investigating the organizational consequences of IS implementations breaking with the technical/rational tradition of the IS field. This article explores the relationship between employee cynicism and technological change and is based on a longitudinal case study of a Swedish customer service centre. The article reveals the challenges, criticism and cynicism among highly educated customer service centre employees going through a IS implementation process. We found two groups of users with distinct features: one group which had strong IS literacy yet expressed modest motivation and commitment towards work; another group which had strong work competence yet significant antipathy towards technological and organizational change. We conclude that cynicism represents an important but neglected aspect of IS implementation outcomes. More so, cynics may be important players in successfully implementing new IS.
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| 35. |
- von Briel, F., et al.
(författare)
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Researching Digital Entrepreneurship: Current Issues and Suggestions for Future Directions
- 2021
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Ingår i: Communications of the Association for Information Systems. - : Association for Information Systems. - 1529-3181. ; 48, s. 284-304
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Tidskriftsartikel (refereegranskat)abstract
- This report documents the outcomes of a professional development workshop (PDW) held at the 40th International Conference on Information Systems in Munich, Germany. The workshop focused on identifying how information systems (IS) researchers can contribute to enriching our knowledge about digital entrepreneurship-that is, the point at which digital technologies and entrepreneurship intersect. The PDW assembled numerous IS researchers working on different aspects of digital entrepreneurship. Jointly, we delineated digital entrepreneurship from related phenomena and conceptualized the different roles that digital technologies can have in entrepreneurial endeavors. We also identified relevant strategies, opportunities, and challenges in conducting digital entrepreneurship research. This report summarizes the shared views that emerged from the interactions at the PDW and our collaborative effort to write this report. The report provides IS researchers interested in digital entrepreneurship with food for thought and a foundation for future research.
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| 36. |
- Young, Amber, et al.
(författare)
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Digital Organizing for Social Impact: Current Insights and Future Research Avenues on Collective Action, Social Movements, and Digital Technologies
- 2019
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Ingår i: Information and organization. - : Elsevier BV. - 1471-7727. ; 29:3
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Tidskriftsartikel (refereegranskat)abstract
- Digital technologies such as social media have drastically transformed the contexts and processes associated with collective action. New actors have gotten involved in efforts at changing the societal status quo, existing actors have adjusted to new ways of organizing digitally, and original forms of social movements have emerged and grown. All these developments do not, however, hold the potential for unequivocally positive societal impact. New forms of abuse and many unintended consequences have also multiplied. It is high time to take stock of the insights from current scholarship on these important issues. Here we bring together major findings from existing scholarship and introduce the papers of this special issue. We also propose an agenda for future research by highlighting ongoing debates and issues that require further consideration. Questions associated with the increasingly intricated participation of human and technological agents deserve attention, for instance. Careful considerations of the actual impact of digital organizing at different levels (e.g., individual, group, organization, society) also require further scholarship. We finally caution researchers to be ethical and to remain careful of the potential for use and misuse of their scholarship on these important and often polemical topics.
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