| 1. |
- Sandberg, Åke, et al.
(author)
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Prioritera forskning om att organisera för hälsa i arbetet
- 2016
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In: Universitetsläraren. - 0282-4973.
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Journal article (pop. science, debate, etc.)abstract
- Organisationsforskning om och för bra arbetsplatser faller mellan stolarna. Det hävdar sex forskare inom olika ämnen, som nu föreslår en rad övergripande förändringar. Bland annat ett eget forskningsråd för arbetslivsforskning.
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| 2. |
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| 3. |
- Cöster, Mathias, et al.
(author)
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Usability and strategic logic in information systems : Supporting insight and action in IT-enabled change
- 2012
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Conference paper (other academic/artistic)abstract
- Information systems (IS) are increasingly viewed as key enablers in organisations’ quest for distinctive work practices and uniqueness. To increase the likelihood of success in this, we expect that organisation leaders increasingly will want to develop and use such systems in conjunction with the strategic logic that they intend to pursue: how users of IS (employees, customers, and business partners) should process and utilise information.Definitions of IS usability already imply this in talking not only of user satisfaction but also efficiency and effectiveness. However, “effectiveness… in a specified context of use” (ISO, 1998) must be judged with reference to the intended logic for such a context. This makes it imperative to link strategy and estimates of usability in changing IS, and to include in such systems relevant parts of the work practices supported by the technology in question.We relate this need to the four dimensions suggested by Iveroth (2011) in handling IT change, which we interpret as insight and action inertia due to established systems and routines (cf. Hedberg 1976). Eliciting employee views and involving stakeholders by visualising the logic behind possible changes in IS and how they are used should reduce the risk of incoherent, misinformed and ultimately unsuccessful projects.The article reports on experiences from testing a new approach where two proven tools were combined to achieve this: user questionnaires and strategy maps. Two Swedish organisations, a transport company and a regional administration, considered developing their intranets. To support their discussions about benefits from this, these methods were used interactively to increase understanding of potential effects of the intranets on organisational objectives. The methods were accepted and appreciated and enabled a time-effective discussion on how to develop the IS, i.e. the intranets. Both organisations concluded that their paths towards more effective use of intranets mainly depends on changing behaviours and competencies. This suggests that a crucial next step for them is to address the inertias that have to be managed in IT-enabled change.
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| 4. |
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| 5. |
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| 6. |
- Falk, Thomas, et al.
(author)
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Illustrating an Organisation’s Strategy as a Map
- 2020
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In: Strategic Management Control. - Cham : Springer Nature. ; , s. 9-30
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Book chapter (other academic/artistic)abstract
- Business strategies need to be communicated and internalized by employees to make a difference. In this chapter we explore how balanced scorecards and strategy maps can facilitate such communication and dialogue among employees. We build on references from the field of strategic management control and a well-grounded overview of the concept of storytelling from the field of cinema studies. In addition to this, we offer an in-depth case description of how the Swedish €100+ million amusement park group, Parks and Resorts Scandinavia, has deigned their strategy map visually, to engage their employees in talking about the strategy and measuring its execution. Our recommendation is that designers of scorecards and strategy maps should take the learnings from motion-picture storytellers into account and apply these experiences in their effort to make the strategy everyone’s job. We especially highlight the two concepts (1) simple design that creates intense content, and (2) “suspension of disbelief”, i.e. how the designer of the strategy map can strike a deal with the viewers (the employees in the organisation) such that they interpret and trust the content in the strategy map.
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| 7. |
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| 8. |
- Frykholm, Oscar, et al.
(author)
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Medicine meets engineering in cooperative design of collaborative decision-supportive system
- 2010
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In: IEEE 23rd International Symposium on Computer-Based Medical Systems (CBMS). - Perth, WA : IEEE conference proceedings. ; , s. 116-121
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Conference paper (peer-reviewed)abstract
- Researchers in Human-Computer Interaction have worked together with physicians to specify and create prototypes of a system to be used primarily during multi-disciplinary team meetings. Physicians will use the system to aggregate and present relevant patient information during discussions on diagnosis and treatment, and also to coordinate the cases during the patient care pathway. In this paper we present the cooperative design process and activities conducted within the project. The results are two-fold; we report on the progress of creating the decision-supportive system, and describe how the physicians experience the design process. The design activities have made the physicians reflect on: the lack or loss of patient information, how patient information can be improved, break-downs in their work process, how they learn from each other, and the design methodology itself.
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| 9. |
- Grünloh, Christiane
(author)
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Harmful or Empowering? : Stakeholders’ Expectations and Experiences of Patient Accessible Electronic Health Records
- 2018
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Doctoral thesis (other academic/artistic)abstract
- Healthcare systems worldwide face organisational and financial challenges due to increasing number of people with chronic conditions, increasing costs, and an ageing population. eHealth services have the potential to address some of these challenges, for example, by supporting patients who are engaged in self-care, improving quality of care, and reducing medical costs.In 2012, Region Uppsala in Sweden launched an eHealth service that enabled patients to access their electronic health records through the Internet. The launch of the service was accompanied by strong criticism from healthcare professionals (HCPs) and was heavily debated in the media. Patients on the other hand were very positive towards the service.Albeit promising, the potential of Patient Accessible Electronic Health Records (PAEHRs) cannot be realised if HCPs still have reservations towards the service and their concerns are not fully understood. The purpose of this research is therefore to enhance our understanding of how physicians view PAEHR in relation to both their work environment and the level of patient participation. Furthermore, the aim is to shed light on whether their concerns related to patients’ well-being have materialised in practice and how patients view and make use of the service. Finally, this thesis identifies implicated human values and value tensions related to PAEHR.To enhance our understanding of the physicians’ perspective, semi-structured interviews with 12 physicians in Uppsala were thematically analysed. A national patient survey was conducted to investigate patients’ use of and their experiences with PAEHR. Furthermore, empirical and conceptual investigations were carried out to identify human values and value tensions.The results of this research show that the physicians’ assumptions and views of PAEHR and its consequences for patients were different from the views and actual experiences of patients using the PAEHR system. The physicians were mainly concerned about potential increase in their workload and that it could be harmful for patients to access their Electronic Health Record (EHR), for example, as it might evoke anxiety or worry. The vast majority of patients appreciated timely access to their results, felt more involved in their care, and read their records to become more involved. The investigation of human values associated with PAEHR identified values such as Ownership & Property, Professional Autonomy, Responsibility, Human Well-Being, Accountability & Transparency, and Trust. Furthermore, value tensions were identified that may occur between direct and indirect stakeholders (here: patients and physicians), or are related to an interpretation of PAEHR.This thesis contributes to current research on eHealth in Human-Computer Interaction (HCI) by instigating a critical discussion of values associated with eHealth technologies that might be perceived as conflicting given a stakeholder’s framing of the technology. For example, tensions that emerge between values that prioritise placing the responsibility on a physician for their patients versus a value system that prioritises patient autonomy. The findings of this thesis suggest that while policymakers and government agencies adhere to a system of values that place a premium on patient empowerment, paternalistic tendencies are still present among physicians. However, an eHealth service like PAEHR is an important first step towards patient participation. The results of this thesis suggest that the support of patient participation in their own care through PAEHR outweighs the potential harm.
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| 10. |
- Grünloh, Christiane
(author)
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To Share or Not to Share? : Expectations of and Experiences with eHealth Services that Allow Users Access to their Health Information
- 2016
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Licentiate thesis (other academic/artistic)abstract
- This thesis investigates expectations of and experiences with eHealth services that allow users access to their health information. Although eHealth services are endorsed by many politicians and patients, they are met with strong resistance by health care professionals. Lacking this support hinders the uptake of the full potential of the service, especially with relation to patient participation and empowerment.This research investigates the frames of reference that are constructed by stakeholders in relation to eHealth services, such as direct-to-consumer genetic testing and electronic health records. The results are based on empirical data gathered during an experiment with media informatics students in Germany, and from interviews with physicians in Uppsala, Sweden.The eHealth services in question were framed by the participants of the conducted studies as potentially harmful for its users. The negative expectations were based mainly on a generalized view of patients as not sufficiently knowledgable and hence unable to understand the health information provided by the service. The participants in the reported studies (physicians and students in their role as designers) felt a responsibility to prevent any potential harm for the users of the eHealth service. Due to the framing based on assumed negative consequences for a supposedly vulnerable user group, the participants preferred to advocate against access rather than for patient empowerment and participation. Accessing health information was associated as holding little value for the users.This research enhances the understanding of the elements underlying this skepticism and concern. It shows that a specific view of patients and/or prospective users of an eHealth system can result in incongruent technological frames and value attribution. In line with participatory and value-sensitive design approaches as well as the aim to increase technology acceptance, patients and health care professionals should not only be included in the design process but also engage in joint activities in order to enable reframing.
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| 11. |
- Grünloh, Christiane, 1980-, et al.
(author)
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Using Online Reviews as Narratives to Evoke Designer’s Empathy
- 2015
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In: 15th IFIP TC 13 International Conference on Human–Computer Interaction. - Cham : Springer Berlin/Heidelberg. ; , s. 298-315
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Conference paper (peer-reviewed)abstract
- Gathering health-related data is quite easy, but visualizing them in a meaningful way remains challenging, especially when the application domain is very complex. Research suggests that empathy can facilitate the design process and that narratives can help to create an empathic encounter between designers and the prospective users. We conducted an exploratory quasi-experiment in order to explore whether narratives in form of online reviews are able to evoke designer’s empathy when developing an online platform for a direct-to-consumer genetic testing service. The results suggest that the narratives can help designers to engage with and take the perspective of the prospective user, who is then represented in more detail. Lacking narratives from real people leaves the designers to their own imagination, which can lead to the use of rather abstract stereotypes that do not enable an understanding of the user, but affect the subsequent design decisions.
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| 12. |
- Hyppönen, Hannele, et al.
(author)
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eHealth indicators : results of an expert workshop
- 2012
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In: Studies in Health Technology and Informatics, Volume 180. - : I O S Press. - 9781614991007 ; , s. 328-332
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Conference paper (peer-reviewed)abstract
- eHealth indicators are needed to measure defined aspects of national eHealth implementations. However, until now, eHealth indicators are ambiguous or unclear. Therefore, an expert workshop "Towards an International Minimum Dataset for Monitoring National Health Information System Implementations" was organized. The objective was to develop ideas for a minimum eHealth indicator set. The proposed ideas for indicators were classified based on EUnetHTA and De-Lone & McClean, and classification was compared with health IT evaluation criteria classification by Ammenwerth & Keizer. Analysis of the workshop results emphasized the need for a common methodological framework for defining and classifying eHealth indicators. It also showed the importance of setting the indicators into context. The results will benefit policy makers, developers and researchers in pursuit of provision and use of evidence in management of eHealth systems.
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| 13. |
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| 14. |
- Hyppönen, Hannele, et al.
(author)
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Nordic eHealth Indicators: Organisation of research, first results and plan for the future.
- 2013
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In: Medinfo 2013. - Netherländerna : IOS Press. - 9781614992882 ; , s. 273-277
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Conference paper (peer-reviewed)abstract
- eHealth indicator and benchmarking activities are rapidly increasing nationally and internationally. The work is rarely based on a transparent methodology for indicator definition. This article describes first results of testing an indicator methodology for defining eHealth indicators, which was reported at the Medical Informatics Europe conference in 2012. The core elements of the methodology are illustrated, demonstrating validation of each of them in the context of Nordic eHealth Indicator work. Validation proved the importance of conducting each of the steps of the methodology, with several scientific as well as practical outcomes. The article is based on a report to be published by the Nordic Council of Ministers.
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| 15. |
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| 16. |
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| 17. |
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| 18. |
- Larner, Justin, et al.
(author)
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The Platform Review Alliance Board : designing an organizational model to bring together producers and consumers in the review and commissioning of platform software
- 2019
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In: Journal of Organization Design. - : Springer. - 2245-408X. ; 8:1
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Journal article (peer-reviewed)abstract
- Digital networking technology has helped to bring about the platform economy, in which online networking sites mediate between individual freelance workers and their temporary employers. However, the digital platform economy undermines traditional forms of collective action, particularly trade unions. Following reflections on 15 years of trade union software quality assurance initiatives, particularly the Swedish UserAward program, we realize that there are potential benefits in combining aspects of cooperative, guild, and trade union models in the context of the platform economy. We examine the role that these models could play in enabling new forms of collective action and we bring them together in the form of a conceptual model which we have called the Platform Review Alliance Board. We articulate the Platform Review Alliance model as a set of design patterns, which we invite stakeholders to comment on, refine, and ultimately subscribe to. We then apply these design patterns in the domain of transport. In this domain, we show how software producers, users of the software, and other stakeholders, including individual transport providers, can participate in a Review Alliance Board for the commissioning, production, and review of software platforms for transport systems. The contribution we make is to propose how membership in a Review Alliance Board can be an alternative strategy for both software producers and trade union representatives in taking collective action to assure the quality of workplace software in the context of the growing platform economy.
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| 19. |
- Lazar, J., et al.
(author)
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Human-computer interaction and international public policymaking : A framework for understanding and taking future actions
- 2015
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In: Foundations and Trends in Human-Computer Interaction. - : Now Publishers Inc.. - 1551-3955 .- 1551-3963. ; 9:2, s. 69-149
-
Journal article (peer-reviewed)abstract
- This monograph lays out a discussion framework for understanding the role of human-computer interaction (HCI) in public policymaking. We take an international view, discussing potential areas for research and application, and their potential for impact. Little has been written about the intersection of HCI and public policy; existing reports typically focus on one specific policy issue or incident. To date, there has been no overarching view of the areas of existing impact and potential impact. We have begun that analysis and argue here that such a global view is needed. Our aims are to provide a solid foundation for discussion, cooperation and collaborative interaction, and to outline future programs of activity. The five sections of this report provide relevant background along with a preliminary version of what we expect to be an evolving framework. Sections 1 and 2 provides an introduction to HCI and public policy. Section 3 discusses how HCI already informs public policy, with representative examples. Section 4 discusses how public policy influences HCI and provides representative public policy areas relevant to HCI, where HCI could have even more impact in the future: (i) laws, regulations, and guidelines for HCI research, (ii) HCI research assessments, (iii) research funding, (iv) laws for interface design - accessibility and language, (v) data privacy laws and regulations, (vi) intellectual property, and (vii) laws and regulations in specific sectors. There is a striking difference between where the HCI community has had impact (Section 3) and the many areas of potential involvement (Section 4). Section 5 a framework for action by the HCI community in public policy internationally. This monograph summarizes the observations and recommendations from a daylong workshop at the CHI 2013 conference in Paris, France. The workshop invited the community's perspectives regarding the intersection of governmental policies, international and domestic standards, recent HCI research discoveries, and emergent considerations and challenges. It also incorporates contributions made after the workshop by workshop participants and by individuals who were unable to participate in the workshop but whose work and interests were highly related and relevant.
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| 20. |
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| 21. |
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| 22. |
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| 23. |
- Odar, Susanne, 1961-
(author)
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Managementinitiativ, mening och verksamhetsresultat : En retrospektiv studie av en teknikintensiv verksamhet
- 2019
-
Doctoral thesis (other academic/artistic)abstract
- I denna studie betraktas en organisations utveckling med ett meningsskapande-perspektiv, vilket kort innebär att handlingar skapar mening och mening skapar handlingar. Weicks (1995) inflytelserika tankemodell av meningsskapande har utvecklats till en modell och metod som kan tillämpas på ett empiriskt material. Utvecklingen inom ASEA/ABB reläverksamheten under en trettioårsperiod från tidigt 1980-tal till år 2010 beskrivs och analyseras.Studien handlar om att förstå hur organisationer utvecklas, och hur chefer och medarbetare kan påverka en organisations utveckling och bidra till verksamhetsresultat. Syftet har avgränsats genom valet av teoretiskt perspektiv, metod och forskningsfrågor. Forskningsfrågorna rör samspelet mellan så kallade managementinitiativ, mening och verksamhetens utveckling. Managementinitiativ är en typ av handlingar som chefer i en organisation kan besluta om. Hur dessa påverkar och påverkas av de uppfattningar som finns hos chefer och medarbetare i organisationen beskrivs och analyseras. Det valda fallet omfattar 85 stycken initiativ. Studien har visat att en verksamhets utveckling bäst förstås genom en analys av den aktuella verksamheten och dess omvärld, och att det går att finna mönster som upprepas över tid inom ramen för verksamheten.Metoden och modellen är generaliserbara och kan användas för empiriska studier av meningsskapande i grupper, organisationer och samhällen. Det kanske viktigaste bidraget med modellen och metoden är att samspelet mellan olika nivåer – individ-, interaktions-, struktur- och kulturnivån – kan studeras över tid samt att fokus kan riktas mot substansen, innehållet, i meningsskapandet såväl som processen. Data omfattar handlingar, argument, förväntningar och utfästelser. I denna studie har dessa betraktats som uttryck för meningsskapande, men de kan ses som uttryck för andra perspektiv. Metoden och modellen kan även användas inom andra processtudier där dessa kategoriers utveckling över tiden är av intresse, och där samspelet mellan olika nivåer är av betydelse.Ambitionen är i första hand att bidra till det pågående samtalet inom meningsskapande, men en förhoppning är också göra området tillgängligt för forskare inom andra områden och praktiker som inte kommit i kontakt med meningsskapande tidigare.
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| 24. |
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| 25. |
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| 26. |
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| 27. |
- Pargman, Daniel, et al.
(author)
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HCI in a World of Limitations : Addressing the Social Resilience of Computing
- 2013
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In: Post-Sustainability - A CHI 2013 Sustainability Community Workshop.
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Conference paper (other academic/artistic)abstract
- Most computer scientistsand practitioners assume that we live in a world of possibilities and that inexorable forces of technological development will help bring us a future of increased wellbeing and of growing economic prosperity. An increasing number of scientists however point at the triple crisis(ecology, economy, energy) and imagine radically different futures based not on expansion and possibilities, but on limitations and/or decline. We propose that a broad program should be formulated that takes biophysical and economic limitations as its starting point and outline some areas that are paramount for HCI to come to grips with.
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| 28. |
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| 29. |
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| 30. |
- Rolf, Elisabeth, 1961-
(author)
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Upper Secondary Teachers as Designers of Technology Use for Learning
- 2019
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Licentiate thesis (other academic/artistic)abstract
- The use of technology in education is by policymakers expected to expand, and efforts are laid out by the research community to support such a development. This thesis will explore how the introduction of design patterns in upper secondary education may contribute to an extended use of technology by applying the Educational Design Research (EDR) methodology. The aim is to understand what the design patterns disclose on central matters for teaching with technology and how the design pattern format is utilised by technology experienced upper secondary teachers.To be informed of the suitability of design patterns for contributing to an extended use of technology, a collection of design patterns written by upper secondary teachers constitute the data. Learning activities found in the design patterns are analysed in terms of teachers’ pedagogy and digital competence development of learners. The collection of design patterns as a whole are also examined to understand how the teachers utilised the format.The analysis of pedagogy indicates that upper secondary teachers predominantly design for individual activities and that matters of reflection and experiences are portrayed less clear. The digital competence that learners develop when performing a learning activity is found to belong to an area of Collaboration and communication, involving activities related to accurate referencing to digital content. When upper secondary teachers use design patterns for the articulation of ideas on technology, it is observed that the format is underused and that the teachers generally create fragmented and incomplete designs. The results are discussed in relation to Technology Enhanced Learning (TEL) and Design for learning. A conclusion is that the design patterns do not portray transformative learning experiences for the learners but are able to portray the teachers experiences on technology use that can be shared with colleagues.The thesis contributes by providing a novel methodology for analysis of the content of design patterns. It is able to capture upper secondary teachers’ perceptions on pedagogy and learners’ digital competence development respectively.
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| 31. |
- Rönnbäck, Anna Öhrwall, et al.
(author)
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A reflection on openness in collaborative product development
- 2011
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In: Proceedings of the 4th ISPIM Innovation Symposium. - : ISPIM.
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Conference paper (other academic/artistic)abstract
- This paper presents an in-depth case study from a development project in the bank sector. The findings have implications for companies that consider openness in their innovation activities. A large company that wishes to involve suppliers, partners, customers and end-users need to be prepared organizationally, with e.g., motivated individuals, and allocated budgets. This applies regardless company size, but, the study indicates that a smaller firm can more easily involve end-users, and can take advantage of its (built-in) proximity and flexibility towards customers. By knowing more and by planning for openness in a product development project, the expectations of involved parties can more easily be met. The indepth case study illustrates that openness in innovation takes time, and requires efforts, and should not be undertaken unless the company is well prepared for it.
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| 32. |
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| 33. |
- Tobiasson, Helena, 1964-, et al.
(author)
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Designing for Active Life : Moving and Being Moved Together with Dementia Patients
- 2015
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In: International Journal of Design. - : Chinese Institute of Design. - 1991-3761 .- 1994-036X. ; 9:3, s. 47-62
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Journal article (peer-reviewed)abstract
- Life for older people with dementia tends to be inactive. This paper reports on two case studies in which exercise games (exergames) were introduced in dementia special care units with a focus on patients’ well-being. The first case used a participatory design (PD) approach to engage the patients as users in the process. The results highlight the patients’ enjoyment in playing these games in a socially encouraging environment. We have found that exergames in dementia care provide patients with the well-documented health benefits of physical activity and also result in social and cognitive benefits. The results indicate that the notions of games/competition, social interaction, physical activity and challenges are valuable ingredients when designing for the well-being of older people who suffer from moderate to severe dementia.
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| 34. |
- Tobiasson, Helena, 1964-
(author)
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Traces of Movement : Exploring physical activity in societal settings
- 2015
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Doctoral thesis (other academic/artistic)abstract
- How are we moving, or how much physical activities are present in societal settingssuch as eldercare units, schools, universities and offices? This general question was explored using different design-oriented approaches in four cases, with children,elderly, students and office workers. The results unveil a complexity of the problemarea that initially seemed quite straightforward. In many of the explored settings and situations, and for many of the participants, the activities they are engaged with do not include or encourage their abilities for physical movements to any great extent and this is not in line with the extent of movement that they actually desire. Physical activity can be defined as an activity performed through movement that expends energy. Research results from the public health domains and related areas show a major concern for the negative effects related to low levels of physical activity and prolonged sedentary postures found in many of the above-mentioned settings. In general, physical activities of today seem mainly related to sports, and specific activities designed for improving health and well-being. The participants in the four explorative case studies in this thesis demonstrated how they would like their physical activities to be integrated in the everyday activities of the different settings explored and not mainly as a separate activity specifically dedicated for health and well-being. How can knowledge of physical activity inform the design and development of interactive products and systems in these settings? New insights were gained through design-oriented explorations together with the participants inthe different field settings and through analysis of these observations. The results are not only the insights gained through the analysed empirical observations but also include a physical activity-oriented design method called Physical Movement Sketching as well as experiences from using Movement Probes. The experiences from using these two design methods led me to formulate a proposal for a new approach called Movement Acumen Design. This approach applies a socioecological perspective on physical activities. It provides methods and concepts to support the integration of physical activities into everyday activities performed with the support of interactive technology and it argues that physical activity should reclaim a more central role in these situations. Let us design for it to happen!
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| 35. |
- Walldius, Åke, et al.
(author)
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A first analysis of the UsersAward programme from a value sensitive design perspective
- 2005
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In: Proceedings of the 4th decennial conference on Critical computing. - New York, USA : ACM. - 1595932038 ; , s. 199-202
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Conference paper (peer-reviewed)abstract
- The goal of the UsersAward programme is to develop and maintain a strategy for better workplace software through user-driven quality assessment. One of its key activities is the user-driven certification of workplace software using the USER CERTIFIED 2002 instrument. In this paper we present a preliminary analysis of the values that inform the criteria and procedure making up the USER CERTIFIED 2002 instrument, using the Value Sensitive Design methodology. We then propose a set of empirical investigations with the different UsersAward stakeholders, which should yield a deeper understanding of some of the critical issues concerning user-driven software assessment programmes.
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| 36. |
- Walldius, Åke, 1950-, et al.
(author)
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Att beskriva företagets strategi som en karta
- 2016
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In: <em>Strategisk ekonomistyrning – med dialoger i fokus</em>. - Lund : Studentlitteratur AB. - 9789144108773
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Book chapter (other academic/artistic)
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| 37. |
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| 38. |
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| 39. |
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| 40. |
- Walldius, Åke, 1950-, et al.
(author)
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Design Patterns For User-driven Workplace Software labeling
- 2016
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Conference paper (peer-reviewed)abstract
- This position paper presents a small set of organizational design patterns formulated within a long-term R&D program on how to enhance the quality of the digital work environment of Swedish industry and public agencies. It then relates the patterns to two of the “next steps” that the Silberman et al. article, referred to in the CFP, concludes with. This amounts to an operationalization of possible next steps for HCI sustainability research aiming for enhancing the social sustainability of business critical workplace systems. The paper argues that these steps would not only benefit the long term social sustainability of tomorrow’s working life. They may also be regarded as facilitators for harnessing the innovative potential of employees, consumers and citizenry that is needed in the slow, ongoing transformation to a more sustainable society.
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| 41. |
- Walldius, Åke, 1950-, et al.
(author)
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Digital arbetsmiljö
- 2015
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Reports (other academic/artistic)
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| 42. |
- Walldius, Åke, et al.
(author)
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Exploring the use of design pattern maps for aligning new technical support to new clinical team meeting routines
- 2013
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In: Behavior and Information Technology. - : Taylor & Francis. - 0144-929X .- 1362-3001. ; 32:1, s. 68-79
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Journal article (peer-reviewed)abstract
- We propose the collaborative activity of mapping design patterns against stakeholder values as a viable method for grounding conceptual design of information and communication technology (ICT) services for heterogeneous sets of stakeholders. Preliminary experiences from designing a case book service for video-mediated gastro-medical team meetings are presented. A diverse set of stakeholders and the challenge to apply novel technologies in a demanding environment have placed more responsibility on the Human Computer Interaction (HCI) team to conceptualise new work practices and their expected effects than what traditional participatory design projects typically entail. By combining the methodologies of genre analysis and pattern languages, design pattern maps have been used to conceptualise solutions that span both work and interface aspects of the solution and that match declared values of the stakeholders concerned. A series of mapping sessions with different stakeholders helped the inter-disciplinary project team to better define, what stakeholder values called for what new work patterns and what kind of supporting interaction design patterns these new work patterns in turn called for.
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| 43. |
- Walldius, Åke, et al.
(author)
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Exploring the use of pattern maps in the design of technical support for clinical team meetings
- 2009
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Conference paper (other academic/artistic)abstract
- We propose the collaborative activity of mapping design patterns against stakeholder values as a viable method for grounding conceptual designs of ICT services for heterogeneous sets of stakeholders. Some preliminary experiences from designing a clinical information workspeace for videomediated gastro medical team meetings are presented. A diverse set of stakeholders and the challenge to apply novel technologies in a demanding environment have placed more responsibility on the HCI team to conceptualize new services and their expected effects than what traditional participatory design project typically entail. With inspiration from the Value Sensitive Design approach, design pattern maps have been used to conceptualize solutions that span both work and interface aspects of the solution and that match the declared values of direct and indirect stakeholders concerned. Preliminary mapping sessions helped the HCI team to better define which values called for what new work routine and interface designs.
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| 44. |
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| 45. |
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| 46. |
- Walldius, Åke, et al.
(author)
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Intervening for ICT usability : position paper presented at the Second national workshop om development and use of Enterprise Resource Planning systems in the privat and public sectors
- 2009
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Conference paper (other academic/artistic)abstract
- When procuring software, many studies point to the benefits from involving prospective users and reviewing experiences gained by others. Yet focus often is exclusively on price and promised (technical) functionality. What can be done to encourage and assist a greater attention to usability? UsersAward in Sweden has been promoting attention to usability during procurement and revision of software since the late 1990s. In this article, these efforts are seen as attempts to intervene in the functioning of the market for software and how it is deployed in organisations. We report on an initial questionnaire study, which aimed to prioritise among such interventions through collecting views on procurement and revision of software. Although the study only covered usability supporters, our results provide some indications about what may be lacking in today's procurement. We reflect on how methods for studying usability, and promote awareness of usability, could be linked to management tools and concepts such as strategy maps, satisfaction surveys, and risk management in order to achieve increased awareness of its importance for successful and effective ICT use.
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| 47. |
- Walldius, Åke, 1950-, et al.
(author)
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Mapping Health Outcome and Costs when Coordinating Local Information
System Redesign
- 2015
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In: Techno-Anthropology in Health Informatics. - Amsterdam : IOS Press BV. - 9781614995593 ; , s. 242-253
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Book chapter (peer-reviewed)abstract
- As costs for healthcare are rising in society, information systems are often seen as enablers of new cost-saving healthcare processes. But an on-going deployment of a wide range of new kinds of systems requires close attention to interoperability between new and legacy systems. Another challenge is to assure that the healthcare professions are given realistic opportunities to play an active part in designing the new ways of working that the new, integrated systems are designed to support. We argue that a feasible way to approach such a user participation in design of work processes and systems is to extend well known user-survey and strategy-mapping methods with the new value-based healthcare approach which invites health professionals to participate in strategic assessments of health outcome and costs along the care chain in which they work. We also argue that such a combination of practical research methods resonates well with Techno-Anthropology’s foregrounding of ethical considerations to inform the inter-disciplinary cross-fertilization of interactional competencies in health informatics research.
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| 48. |
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| 49. |
- Walldius, Åke, 1950-
(author)
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Patterns of recollection : the documentary meets digital media
- 2001
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Doctoral thesis (other academic/artistic)abstract
- The aim of this study is to propose a conceptual framework for the analysis of historical programming in digital media. Radical breakthroughs in the technologies for registration and dissemination of moving images have created a need for common vocabularies that can be shared by media practitioners, researchers from different fields of inquiry, and end-users of documentary accounts. The elements of the proposed framework are derived from the fields of architecture, genre theory, and computer software design. It adheres to the pattern language approach proposed by Christopher Alexander, a methodology for cooperative design that has been successfully applied in the design of computer software. The study suggests that this method for identifying design elements resonate well with recent contributions to genre theory made by film-scholar Rick Altman and by computer-scientist Thomas Erickson.The application of the pattern-informed genre framework is demonstrated in a series of explorations that exemplifies documentaries from different periods of production informed by different techniques for research, production, distribution, and exhibition. The examples range from the films of Humphrey Jennings, produced in the 1940's, to current examples of digital documentaries produced and exhibited on the World Wide Web. A collection of forty-three candidate design patterns is identified that characterise the different modes of production and technologies employed. For each example, a small set of characteristic patterns of composition is discussed and some pertinent shifts in practical application of new techniques for recording, editing and navigating are briefly reviewed. The last example demonstrates the application of design patterns as a tool for design dialogues with end-users in an ongoing project at the Centre for User-oriented IT Design (CID, Royal Institute of Technology), a project in which the author has taken an active part.The hypothesis that pattern languages for documentary analysis and design can offer new practical insights into digital media of moving images is assessed in the concluding part of the study. First, the characteristic patterns identified in the examples are discussed in relation to recent contributions to the design of human-computer interfaces (HCI) and to genre-theory. In respect to such an interdisciplinary application, the study concludes that, although there are definite prospects for the proposed framework to productively interact with neighbouring disciplines, one limitation of the pattern tradition lies in a reluctance to account for conflicting user expectations. In the last chapter, the pattern language method, and an early technique for motion capture that mimics it, are discussed against the backdrop of a current socio-political analysis made by sociologist Manuel Castells. Here the pattern approach, and chronographic techniques through which it can be applied, are proposed as means for documentary producers to meet critical audience demand for authenticity in history programming.
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| 50. |
- Walldius, Åke, 1950-, et al.
(author)
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Revisiting the UsersAward Programme from a Value Sensitive Design Perspective
- 2015
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In: Critical Alternatives. - Aarhus : Det Kgl. Bibliotek/Royal Danish Library.
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Conference paper (peer-reviewed)abstract
- The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the USER CERTIFIED 2002 and 2006 instruments, and performing large domain specific user satisfaction surveys building on these quality criteria. In 2005 we performed a first analysis of the values that inform the criteria and procedure making up the 2002 instrument, using the Value Sensitive Design methodology. This paper is a follow-up of that study. We report on new types of stakeholders having engaged with the UA programme and reflect on how the conceptual considerations and explicit values of the programme have shifted as a consequence.
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