| 1. |
- Falk, Thomas, et al.
(författare)
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Illustrating an Organisation’s Strategy as a Map
- 2020
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Ingår i: Strategic Management Control. - Cham : Springer Nature. ; , s. 9-30
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Business strategies need to be communicated and internalized by employees to make a difference. In this chapter we explore how balanced scorecards and strategy maps can facilitate such communication and dialogue among employees. We build on references from the field of strategic management control and a well-grounded overview of the concept of storytelling from the field of cinema studies. In addition to this, we offer an in-depth case description of how the Swedish €100+ million amusement park group, Parks and Resorts Scandinavia, has deigned their strategy map visually, to engage their employees in talking about the strategy and measuring its execution. Our recommendation is that designers of scorecards and strategy maps should take the learnings from motion-picture storytellers into account and apply these experiences in their effort to make the strategy everyone’s job. We especially highlight the two concepts (1) simple design that creates intense content, and (2) “suspension of disbelief”, i.e. how the designer of the strategy map can strike a deal with the viewers (the employees in the organisation) such that they interpret and trust the content in the strategy map.
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| 2. |
- Grünloh, Christiane
(författare)
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Harmful or Empowering? : Stakeholders’ Expectations and Experiences of Patient Accessible Electronic Health Records
- 2018
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Healthcare systems worldwide face organisational and financial challenges due to increasing number of people with chronic conditions, increasing costs, and an ageing population. eHealth services have the potential to address some of these challenges, for example, by supporting patients who are engaged in self-care, improving quality of care, and reducing medical costs.In 2012, Region Uppsala in Sweden launched an eHealth service that enabled patients to access their electronic health records through the Internet. The launch of the service was accompanied by strong criticism from healthcare professionals (HCPs) and was heavily debated in the media. Patients on the other hand were very positive towards the service.Albeit promising, the potential of Patient Accessible Electronic Health Records (PAEHRs) cannot be realised if HCPs still have reservations towards the service and their concerns are not fully understood. The purpose of this research is therefore to enhance our understanding of how physicians view PAEHR in relation to both their work environment and the level of patient participation. Furthermore, the aim is to shed light on whether their concerns related to patients’ well-being have materialised in practice and how patients view and make use of the service. Finally, this thesis identifies implicated human values and value tensions related to PAEHR.To enhance our understanding of the physicians’ perspective, semi-structured interviews with 12 physicians in Uppsala were thematically analysed. A national patient survey was conducted to investigate patients’ use of and their experiences with PAEHR. Furthermore, empirical and conceptual investigations were carried out to identify human values and value tensions.The results of this research show that the physicians’ assumptions and views of PAEHR and its consequences for patients were different from the views and actual experiences of patients using the PAEHR system. The physicians were mainly concerned about potential increase in their workload and that it could be harmful for patients to access their Electronic Health Record (EHR), for example, as it might evoke anxiety or worry. The vast majority of patients appreciated timely access to their results, felt more involved in their care, and read their records to become more involved. The investigation of human values associated with PAEHR identified values such as Ownership & Property, Professional Autonomy, Responsibility, Human Well-Being, Accountability & Transparency, and Trust. Furthermore, value tensions were identified that may occur between direct and indirect stakeholders (here: patients and physicians), or are related to an interpretation of PAEHR.This thesis contributes to current research on eHealth in Human-Computer Interaction (HCI) by instigating a critical discussion of values associated with eHealth technologies that might be perceived as conflicting given a stakeholder’s framing of the technology. For example, tensions that emerge between values that prioritise placing the responsibility on a physician for their patients versus a value system that prioritises patient autonomy. The findings of this thesis suggest that while policymakers and government agencies adhere to a system of values that place a premium on patient empowerment, paternalistic tendencies are still present among physicians. However, an eHealth service like PAEHR is an important first step towards patient participation. The results of this thesis suggest that the support of patient participation in their own care through PAEHR outweighs the potential harm.
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| 3. |
- Hyppönen, Hannele, et al.
(författare)
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eHealth indicators : results of an expert workshop
- 2012
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Ingår i: Studies in Health Technology and Informatics, Volume 180. - : I O S Press. - 9781614991007 ; , s. 328-332
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Konferensbidrag (refereegranskat)abstract
- eHealth indicators are needed to measure defined aspects of national eHealth implementations. However, until now, eHealth indicators are ambiguous or unclear. Therefore, an expert workshop "Towards an International Minimum Dataset for Monitoring National Health Information System Implementations" was organized. The objective was to develop ideas for a minimum eHealth indicator set. The proposed ideas for indicators were classified based on EUnetHTA and De-Lone & McClean, and classification was compared with health IT evaluation criteria classification by Ammenwerth & Keizer. Analysis of the workshop results emphasized the need for a common methodological framework for defining and classifying eHealth indicators. It also showed the importance of setting the indicators into context. The results will benefit policy makers, developers and researchers in pursuit of provision and use of evidence in management of eHealth systems.
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| 4. |
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| 5. |
- Larner, Justin, et al.
(författare)
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The Platform Review Alliance Board : designing an organizational model to bring together producers and consumers in the review and commissioning of platform software
- 2019
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Ingår i: Journal of Organization Design. - : Springer. - 2245-408X. ; 8:1
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Tidskriftsartikel (refereegranskat)abstract
- Digital networking technology has helped to bring about the platform economy, in which online networking sites mediate between individual freelance workers and their temporary employers. However, the digital platform economy undermines traditional forms of collective action, particularly trade unions. Following reflections on 15 years of trade union software quality assurance initiatives, particularly the Swedish UserAward program, we realize that there are potential benefits in combining aspects of cooperative, guild, and trade union models in the context of the platform economy. We examine the role that these models could play in enabling new forms of collective action and we bring them together in the form of a conceptual model which we have called the Platform Review Alliance Board. We articulate the Platform Review Alliance model as a set of design patterns, which we invite stakeholders to comment on, refine, and ultimately subscribe to. We then apply these design patterns in the domain of transport. In this domain, we show how software producers, users of the software, and other stakeholders, including individual transport providers, can participate in a Review Alliance Board for the commissioning, production, and review of software platforms for transport systems. The contribution we make is to propose how membership in a Review Alliance Board can be an alternative strategy for both software producers and trade union representatives in taking collective action to assure the quality of workplace software in the context of the growing platform economy.
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| 7. |
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| 8. |
- Walldius, Åke, 1950-, et al.
(författare)
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Att beskriva företagets strategi som en karta
- 2016
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Ingår i: <em>Strategisk ekonomistyrning – med dialoger i fokus</em>. - Lund : Studentlitteratur AB. - 9789144108773
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 9. |
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| 10. |
- Walldius, Åke, 1950-, et al.
(författare)
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Design Patterns For User-driven Workplace Software labeling
- 2016
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Konferensbidrag (refereegranskat)abstract
- This position paper presents a small set of organizational design patterns formulated within a long-term R&D program on how to enhance the quality of the digital work environment of Swedish industry and public agencies. It then relates the patterns to two of the “next steps” that the Silberman et al. article, referred to in the CFP, concludes with. This amounts to an operationalization of possible next steps for HCI sustainability research aiming for enhancing the social sustainability of business critical workplace systems. The paper argues that these steps would not only benefit the long term social sustainability of tomorrow’s working life. They may also be regarded as facilitators for harnessing the innovative potential of employees, consumers and citizenry that is needed in the slow, ongoing transformation to a more sustainable society.
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| 11. |
- Walldius, Åke, 1950-, et al.
(författare)
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Digital arbetsmiljö
- 2015
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Rapport (övrigt vetenskapligt/konstnärligt)
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| 12. |
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| 14. |
- Walldius, Åke, 1950-, et al.
(författare)
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Mapping Health Outcome and Costs when Coordinating Local Information
System Redesign
- 2015
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Ingår i: Techno-Anthropology in Health Informatics. - Amsterdam : IOS Press BV. - 9781614995593 ; , s. 242-253
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Bokkapitel (refereegranskat)abstract
- As costs for healthcare are rising in society, information systems are often seen as enablers of new cost-saving healthcare processes. But an on-going deployment of a wide range of new kinds of systems requires close attention to interoperability between new and legacy systems. Another challenge is to assure that the healthcare professions are given realistic opportunities to play an active part in designing the new ways of working that the new, integrated systems are designed to support. We argue that a feasible way to approach such a user participation in design of work processes and systems is to extend well known user-survey and strategy-mapping methods with the new value-based healthcare approach which invites health professionals to participate in strategic assessments of health outcome and costs along the care chain in which they work. We also argue that such a combination of practical research methods resonates well with Techno-Anthropology’s foregrounding of ethical considerations to inform the inter-disciplinary cross-fertilization of interactional competencies in health informatics research.
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| 15. |
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| 16. |
- Walldius, Åke, 1950-
(författare)
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Patterns of recollection : the documentary meets digital media
- 2001
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The aim of this study is to propose a conceptual framework for the analysis of historical programming in digital media. Radical breakthroughs in the technologies for registration and dissemination of moving images have created a need for common vocabularies that can be shared by media practitioners, researchers from different fields of inquiry, and end-users of documentary accounts. The elements of the proposed framework are derived from the fields of architecture, genre theory, and computer software design. It adheres to the pattern language approach proposed by Christopher Alexander, a methodology for cooperative design that has been successfully applied in the design of computer software. The study suggests that this method for identifying design elements resonate well with recent contributions to genre theory made by film-scholar Rick Altman and by computer-scientist Thomas Erickson.The application of the pattern-informed genre framework is demonstrated in a series of explorations that exemplifies documentaries from different periods of production informed by different techniques for research, production, distribution, and exhibition. The examples range from the films of Humphrey Jennings, produced in the 1940's, to current examples of digital documentaries produced and exhibited on the World Wide Web. A collection of forty-three candidate design patterns is identified that characterise the different modes of production and technologies employed. For each example, a small set of characteristic patterns of composition is discussed and some pertinent shifts in practical application of new techniques for recording, editing and navigating are briefly reviewed. The last example demonstrates the application of design patterns as a tool for design dialogues with end-users in an ongoing project at the Centre for User-oriented IT Design (CID, Royal Institute of Technology), a project in which the author has taken an active part.The hypothesis that pattern languages for documentary analysis and design can offer new practical insights into digital media of moving images is assessed in the concluding part of the study. First, the characteristic patterns identified in the examples are discussed in relation to recent contributions to the design of human-computer interfaces (HCI) and to genre-theory. In respect to such an interdisciplinary application, the study concludes that, although there are definite prospects for the proposed framework to productively interact with neighbouring disciplines, one limitation of the pattern tradition lies in a reluctance to account for conflicting user expectations. In the last chapter, the pattern language method, and an early technique for motion capture that mimics it, are discussed against the backdrop of a current socio-political analysis made by sociologist Manuel Castells. Here the pattern approach, and chronographic techniques through which it can be applied, are proposed as means for documentary producers to meet critical audience demand for authenticity in history programming.
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| 17. |
- Walldius, Åke, 1950-, et al.
(författare)
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Revisiting the UsersAward Programme from a Value Sensitive Design Perspective
- 2015
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Ingår i: Critical Alternatives. - Aarhus : Det Kgl. Bibliotek/Royal Danish Library.
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Konferensbidrag (refereegranskat)abstract
- The goal of the UsersAward (UA) programme is to develop and maintain a strategy for enhancing the quality of workplace software through on-going user-driven quality assessment. Key activities are development of sets of quality criteria, as the USER CERTIFIED 2002 and 2006 instruments, and performing large domain specific user satisfaction surveys building on these quality criteria. In 2005 we performed a first analysis of the values that inform the criteria and procedure making up the 2002 instrument, using the Value Sensitive Design methodology. This paper is a follow-up of that study. We report on new types of stakeholders having engaged with the UA programme and reflect on how the conceptual considerations and explicit values of the programme have shifted as a consequence.
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| 18. |
- Walldius, Åke, 1950-
(författare)
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Strategy mapping : a method for making value tensions explicit in design and deployment of IT systems
- 2021
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Ingår i: Ethics and Information Technology. - : Springer Netherlands. - 1388-1957 .- 1572-8439. ; , s. 45-48
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Tidskriftsartikel (refereegranskat)abstract
- A core activity promoted by the value sensitive design approach is the iterative and integrative performance of conceptual, empirical and technical investigations. In this essay, I will contribute and reflect on a method for conceptual mapping through which such tripartite investigations can be supported in ways that are open to stakeholder participation.
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