1.
Lewis, Seth, 1978, et al.
(författare)
Big Data and Journalism: Epistemology, expertise, economics, and ethics
2015
Ingår i: Digital Journalism. - : Informa UK Limited. - 2167-0811 .- 2167-082X. ; 3:3, s. 447-466
Tidskriftsartikel (refereegranskat) abstract
Big data is a social, cultural, and technological phenomenon—a complex amalgamation of digital data abundance, emerging analytic techniques, mythology about data-driven insights, and growing critique about the overall consequences of big-data practices for democracy and society. While media and communication scholars have begun to examine and theorize about big data in the context of media and public life broadly, what are the particular implications for journalism? This article introduces and applies four conceptual lenses—epistemology, expertise, economics, and ethics—to explore both contemporary and potential applications of big data for the professional logic and industrial production of journalism. These distinct yet inter-related conceptual approaches reveal how journalists and news media organizations are seeking to make sense of, act upon, and derive value from big data during a time of exploration in algorithms, computation, and quantification. In all, the developments of big data potentially have great meaning for journalism’s ways of knowing (epistemology) and doing (expertise), as well as its negotiation of value (economics) and values (ethics). Ultimately, this article outlines future directions for journalism studies research in the context of big data.
2.
Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
The effectiveness of using online education technologies in times of cascading crises: digital transformation of Ukrainian higher education
2022
Ingår i: Act Sustainable Research Conference, 11-18/11, 2022, Gothenburg, Sweden.
Konferensbidrag (övrigt vetenskapligt/konstnärligt) abstract
Higher education in Ukraine is passing its matriculation exam. For the third year in a row, Ukraine has been actively developing and deploying online education technologies as a response to external shocks. The initial trigger was the COVID-19 pandemic, which limited opportunities for face-to-face interactions. During the pandemic, Ukrainian universities created their own online education system by testing various online educational technologies. These technologies became a solid base for the restoration of the educational process in Ukrainian universities after the start of military hostilities in early 2022, connecting staff and students who had to leave their homes to protect their lives from a constant threat. Aim The aim of our research project “The effectiveness of using online education technologies in times of cascading crises” is to investigate the experienced impact of the Covid 19 pandemic and war on teaching and learning in Ukrainian higher education. Methodology In the project's first stage, we conducted forty semi-structured interviews with top management, research and teaching staff, and students from different parts of Ukraine about their experiences of using digital technologies for teaching and learning. The interviews have been transcribed, translated from Ukrainian/Russian into English, and analyzed using thematic content analysis. Key results/conclusions At the conference, we will present some preliminary results about the challenges and opportunities of using digital technologies in times of war, providing suggestions for improvement of online educational technologies used in crisis situations.
3.
Geissinger, Andrea, et al.
(författare)
Assessing user perceptions of the interplay between the sharing, access, platform and community- based economies
2020
Ingår i: Information Technology and People. - : Emerald Group Publishing Limited. - 0959-3845 .- 1758-5813. ; 33:3, s. 1037-1051
Tidskriftsartikel (refereegranskat) abstract
Purpose: Digitally intermediated peer-to-peer exchanges have accelerated in occurrence, and as a consequence, they have introduced an increased pluralism of connotations. Accordingly, this paper aims to assess user perceptions of the interplay between the sharing, access, platform, and community-based economies.Design/methodology/approach: The sharing, access, platform, and community-based economies have been systematically tracked in the social media landscape using Social Media Analytics (SMA). In doing so, a total material of 62,855 publicly posted user-generated content concerning the four respective economies were collected and analyzed.Findings: Even though the sharing economy has been conceptually argued to be interlinked with the access, platform, and community-based economies, the empirical results of the study do not validate this interlinkage. Instead, the results regarding user perceptions in social media show that the sharing, access, platform, and community-based economies manifest as clearly separated.Originality/value: This paper contributes to existing literature by offering an empirical validation, as well as an in-depth understanding, of the sharing economy's interlinkage to other economies, along with the extent to which the overlaps between these economies manifest in social media.
4.
Lundälv, Jörgen, 1966
(författare)
Personligt ansvar viktigt
2015
Ingår i: Arbetsterapeuten. Tidskrift för Sveriges arbetsterapeuter. ; :3, s. 38-39
Annan publikation (övrigt vetenskapligt/konstnärligt) abstract
Jörgen Lundälv intervjuad i reportage. Reportaget är skrivet av journalisten Linda Swartz vid tid Arbetsterapeuten. Tidskrift för Sveriges arbetsterapeuter.
5.
Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
“Just Google Translate It!” ICT Use of Migrant IT professionals for Mitigating Workplace Integration Challenges
2022
Ingår i: AMCIS (Americas Conference on Information Systems), Minneapolis, MI, August 10-14.
Konferensbidrag (refereegranskat) abstract
IT professionals represent a growing group of highly educated migrants in different countries, yet research on their workplace integration is scarce. Applying a combined theoretical framework of Hofstede's culture dimensions and functional theory of language approach, this paper addresses the research need in investigating how migrant IT professionals to Sweden integrate into the workplace and the role of ICTs in mitigating integration challenges. Fifteen (15) interviews with IT professionals from India and Pakistan were analyzed using Thematic Content Analysis. Results uncover migrants experiencing language barriers and cultural differences, which impede developing relationships with colleagues and career opportunities. Our findings indicate that although ICTs, primarily machine translation applications, are indispensable for supporting communication between migrants and locals, collegial support is still essential for managing intercultural interactions, contributing to migrants’ feelings of connectedness at work and a sense of belonging. Workplace inclusion and suggestions for practitioners are discussed.
6.
Norén, Fredrik, 1984-
(författare)
"Framtiden tillhör informatörerna” : samhällsinformationens formering i Sverige 1965–1975
2019
Doktorsavhandling (övrigt vetenskapligt/konstnärligt) abstract
This dissertation is about the formation of governmental information in Sweden during the period 1965 to 1975. During this period information related issues were high up on the political agenda, in Sweden and internationally. I argue that the period is of particular interest in order to understand the impact and development of governmental information in Sweden, even for our time. One overreaching research question has guided this study: What ideas and practices characterized how and why the state disseminated information to the public? The thesis uses four tensions to study the formation of governmental information in Sweden during the late 1960s and early 1970s: (1) information as a solution – information as a problem, (2) dissemination of information – control over information, (3) information through mass communication – information through interpersonal dialogue, and (4) governmental information – commercial information. These tensions draw theoretically from John Durham Peters’ notions of communication.The thesis uses strands from three research fields: PR-history, cultural histories of media, and digital humanities. The four papers use different theoretical perspectives in order to shed new light on of the formation of governmental information in Sweden. Adding to that, and to theoretically tie the papers together, the thesis presents an overarching network perspective with a special focus on conceptual history as a means to better understand how governmental information was discussed as well as practiced. Different methods are used to study the formation of governmental information. The latter is partly because of the political issue’s porous boundaries and fragmented-oriented character, and partly due to the lack of previous research with a problematizing and historical approach to governmental information in Sweden. The thesis combines qualitative and quantitative methods to study different aspects how the state communicated with the public.This dissertation presents new findings about the formation of governmental information during the period 1965 to 1975. One regards the different intersections of governmental information. It shows that the production and dissemination of information from agencies to citizens was far from “pure” governmental information, and rather entangled with various actors from industry, academy and civil society. A second finding concerns the language of governmental information. Here, the dissertation shows – through large-scale digital text methods – how the concept of “information” exploded in usages from the 1960s and onwards, and how “information” as a discursive element infiltrated a growing number of political topics from the same period and onwards. A third finding centers on the media of governmental information. One result shows how broadly academics and bureaucrats defined the concept of media in relation to the practice of governmental information. All kinds of media devices, and not only the traditional news media, were considered important for the purpose of disseminating information on large scale to the public. Lastly, this dissertation reveals governmental information as without guaranties. Overall it shows how information from state agencies to citizens was generated through various conflicting tensions that have to be addressed, but without any hope of finding a balance free from communication problems. These problems tend to reoccur in different settings through history, also visible today. This result should however not be regarded as a pessimistic standpoint, rather it calls for modesty in terms of communication in general, and governmental information in particular.
7.
8.
Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
Who are Metrics Team’s Stakeholders, What Do They Expect, and How to Communicate with Them? Conducting Stakeholder Mapping with Focus on Communication in Agile Software Development Organization
2022
Ingår i: International Conference on Information Systems (ICIS), SIGITPROJMGMT 17th International Research Workshop on Information Technology Project Management, Copenhagen, December 10, 2022-01-01.
Konferensbidrag (refereegranskat) abstract
As an increasing number of organizations create metrics teams, conducting stakeholder mapping is pivotal for identifying and analyzing metrics stakeholders’ expectations for reducing the risks of miscommunication and project failure. Further, though team-stakeholder communication is essential for successful collaboration, few studies focus on it in software measurement context. This case study seeks to identify and analyze metrics team’s stakeholders, with a special focus on communication challenges in team-stakeholder contacts. Inspired by Bryson's Basic Stakeholder Analysis Techniques and Mitchell, Agle, and Wood's theoretical model for stakeholder identification, a stakeholder mapping exercise was conducted using interactive workshops and follow-up interviews with 16 metrics team members and their stakeholders. The results illustrate the complexity of identifying stakeholders in agile organizations, the importance of developing a metrics culture, and enhancing transparency in team-stakeholder communication. The study aims to contribute to the development of stakeholder theory and offers insights into communication in software engineering context.
9.
Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
Understanding Metrics Team-Stakeholder Communication in Agile Metrics Service Delivery
2021
Ingår i: APSEC (Asian Pacific Software Engineering conference), December 6-10, Taiwan-Virtual.. ; 2021-December, s. 401-409
Konferensbidrag (refereegranskat) abstract
In this paper, we explore challenges in communication between metrics teams and stakeholders in metrics service delivery. Drawing on interviews and interactive workshops with team members and stakeholders at two different Swedish agile software development organizations, we identify interrelated challenges such as aligning expectations, prioritizing demands, providing regular feedback, and maintaining continuous dialogue, which influence team-stakeholder interaction, relationships and performance. Our study shows the importance of understanding communicative hurdles and provides suggestions for their mitigation, therefore meriting further empirical research.
10.
Ghita, Cristina, et al.
(författare)
Going cold turkey! : An autoethnographic exploration of digital disengagement
2021
Ingår i: Nordicom Review. - : Walter de Gruyter GmbH. - 1403-1108 .- 2001-5119. ; 42:s4, s. 152-167
Tidskriftsartikel (refereegranskat) abstract
As the dust of society-wide digitalisation settles, the search for meaningful technological encounters is becoming more urgent. While the Nordic countries embrace digitalisation, recent concerns regarding technology overuse have been gaining increased attention. This tendency is exemplified in practices of limiting digital use, called digital disengagement – an apparent paradox in Nordic societies where digital is the dominant paradigm. In this article, we explore the emergence of disconnection-centred devices called “dumbphones”, which cater to individuals wishing to escape hyperconnected lifestyles. Drawing on a new materialist perspective, we present a content analysis of dumbphones’ advertising material, followed by a collaborative autoethnographic study in which we replace our smartphones with dumbphones. We critically weigh the promises of the dumbphones against the actual experience of digital disengagement in Sweden. Our findings illustrate a struggle with digital technologies, even despite their absence, due to emerging workarounds and societal expectations of use.
11.
Röhle, Theo, 1976-
(författare)
Dissecting the Gatekeepers : Relational Perspectives on the Power of Search Engines
2009
Ingår i: Deep Search. - Innsbruck, Wien, Bozen : Studienverlag. - 9783706547956 ; , s. 117-132
Bokkapitel (övrigt vetenskapligt/konstnärligt) abstract
The paper engages in an in-depth discussion of the search engine Google, focusing on its relationship to webmasters and users. Attempts by webmasters to game the ranking system in order to boost the position of their websites are met by Google with a subtle combination of rewards and punishment. It is argued that this strategy involves the establishment of a disciplinary regime that enforces a certain norm for web publishing. Google’s relationship to the users, on the other hand, is characterized by less invasive forms of power. By inserting itself deeply into the users’ information environment, Google can collect and analyze unprecedented amounts of user data. It is argued that the modeling of segmented consumption behavior that these schemes are based upon involves a governmental form of power. It is a kind of power that aims at controlling differential behavior patterns by gaining an intimate statistical knowledge of a population and using this knowledge as a means of predictive risk management.
12.
Asai, Ryoko
(författare)
Social Media Supporting Democratic Dialogue
2013
Ingår i: Ambiguous Technologies. - Lisbon : Autónoma University. ; , s. 36-43
Konferensbidrag (refereegranskat) abstract
The term of “social media” appears in newspapers and magazines everyday and the huge number of people use social media actively in daily life. Nowadays, in the highly Information and Communication Technology (ICT) developed country Japan, Japanese people enroll in social media and evolve a new way of communicating with others based on the “virtual” social distance between them. Among social media, Twitter has been focusing on its strong power as the tool for political change recent years. While Twitter has of-expressed problems as well as the “traditional” social media, it is characterized by the limited number of characters, strong propagation and optional reciprocity. Those characteristics stimulate people’s communication online and bring about opportunities for social interaction and democratic dialogue. On the other hand, in the deluge of information, we need to nurture skills to utilize critical and rational way of thinking through dialogue not only between others also between themselves internally. This study explores characteristics of social media and differences between “traditional” social media and Twitter, and how the difference affects people’s information behavior in Japan.
13.
14.
Cano-Viktorsson, Carlos, 1977-
(författare)
From Vision to Transition : Exploring the Potential for Public Information Services to Facilitate Sustainable Urban Transport
2014
Licentiatavhandling (övrigt vetenskapligt/konstnärligt) abstract
Background: Policy initiatives to promote sustainable travel through the use of Internet based public information systems have increased during the last decade. Stockholm, in being one of the first cities in Europe to implement an Internet based service for facilitating sustainable travel is believed to be a good candidate for an analysis of key issues for developing sustainable travel planning services to the public.Aim: This thesis investigates the past development of two Stockholm based public information systems and their services in order to draw lessons on how to better provide for a public information service geared towards facilitating environmentally sustainable travel planning through information and communications technology. The overall goal of the thesis is to contribute to an understanding on how to better design and manage current and future attempts at facilitating sustainable travel planning services based on historical case studies.Approach: The thesis draws ideas from the concept of organizational responsiveness – an organization’s ability to listen, understand and respond to demands put to it by its internal and external stakeholders – in order to depict how well or not the two public information systems and their owners have adapted to established norms and values of their surroundings.Results: Overall, the findings from the historical case studies suggest that organizations attempting to provide sustainable travel planning to the public need to design and manage their systems in such a way that it responds to shifting demands on how to provide for information. Implementing and embedding new technologies involves complex processes of change both at the micro level – for users and practitioners of the service – and at the meso level for the involved public service organizations themselves. This condition requires a contextualist framework to analyze and understand organizational, contextual and cultural issues involved in the adoption of new technologies and procedures.Conclusions: The thesis concludes with a discussion on how the findings from the historical case studies may provide lessons for both current and future attempts at providing public information systems geared towards facilitating environmentally sustainable travel planning to the public. Historical examples and issues concerning collective intelligence and peer to peer based forms of designing, producing and supervising public information services identified throughout the study are looked upon and discussed in terms of their possible role in increasing the potential for public information services to facilitate sustainable urban transport.
15.
Lewis, Seth, 1978, et al.
(författare)
Actors, Actants, Audiences, and Activities in Cross-Media News Work
2015
Ingår i: Digital Journalism. - : Informa UK Limited. - 2167-0811 .- 2167-082X. ; 3:1, s. 19-37
Tidskriftsartikel (refereegranskat) abstract
In contemporary journalism, there is a need for better conceptualizing the changing nature of human actors, nonhuman technological actants, and diverse representations of audiences—and the activities of news production, distribution, and interpretation through which actors, actants, and audiences are inter-related. This article explicates each of these elements—the Four A’s—in the context of cross-media news work, a perspective that lends equal emphasis to editorial, business, and technology as key sites for studying the organizational influences shaping journalism. We argue for developing a sociotechnical emphasis for the study of institutional news production: a holistic framework through which to make sense of and conduct research about the full range of actors, actants, and audiences engaged in cross-media news work activities. This emphasis addresses two shortcomings in the journalism studies literature: a relative neglect about (1) the interplay of humans and technology, or manual and computational modes of orientation and operation, and (2) the interplay of editorial, business, and technology in news organizations. This article’s ultimate contribution is a cross-media news work matrix that illustrates the interconnections among the Four A’s and reveals where opportunities remain for empirical study.
16.
17.
Tandoc Jr, Edson, et al.
(författare)
Audiences’ acts of authentication in the age of fake news: A conceptual framework
2018
Ingår i: New Media and Society. - : SAGE Publications. - 1461-4448 .- 1461-7315. ; 20:8, s. 2745-2763
Tidskriftsartikel (refereegranskat) abstract
Through an analysis of relevant literature and open-ended survey responses from 2501 Singaporeans, this article proposes a conceptual framework to understand how individuals authenticate the information they encounter on social media. In broad strokes, we find that individuals rely on both their own judgment of the source and the message, and when this does not adequately provide a definitive answer, they turn to external resources to authenticate news items.
18.
Spante, Maria, 1967
(författare)
Connected Practice: The Dynamics of Social Interaction in Shared Virtual Environment
2009
Doktorsavhandling (övrigt vetenskapligt/konstnärligt) abstract
This thesis investigates the phenomenon of social interaction in shared virtual environments (SVEs), supported by virtual reality (VR) systems over time. SVEs are computer generated 3D graphical spaces where geographically distributed people can meet and interact with each other in a graphical space. Although there have been a number of studies about social interaction in SVEs, there has been a lack of research looking into changes over time, which this thesis does.In order to gain more knowledge about social interaction over the longer term, this thesis compares and contrasts four different types of VR systems that supported various SVEs. Two of the systems were internet based SVEs on desktop computers where many users could interact at the same time. One of the SVEs had voice based communication. The other SVE had text based communication. The other two were based in laboratory settings. One setting was networked immersive projection technologies (IPT) in which two participants performed a variety of tasks together. The other was one IPT connected to a desktop VR and participants changed systems half way through the trial in which they collaboratively solved a task together. In both settings voice based communication were used. Observations and other methods of analysis were carried out, focusing on differences and similarities in peoples behaviors in the process of social interaction over time in SVEs.The six papers contained in this thesis explore social interaction over time in shared virtual environments. This thesis argues that technology becomes not only a tool for social interaction; it also becomes a key aspect in social interaction. While the technology filters out some of the social cues we are familiar with from face to face situations, it also ‘filters in’ new cues that become important for how people can connect to each other in the shared virtual environment. Over time, these social cues, that people creates among themselves while using the technology, become essential for people learn about; otherwise they find it difficult to relate to each other and do things together in the shared virtual environments.The more difficulties people have in figuring out how to use the technology while interacting with others, the less they will accept the technology as an appropriate tool for connecting people and doing things together. The reason for this is that social and technical issues can only be separated analytically in shared virtual environments; in practice, as this thesis shows, they are highly intertwined.This thesis puts forward a dynamic model identifying the importance of looking more explicitly at individuals, technology, task and time while studying social interaction in SVEs. In this way, the thesis combines a number of insights both from previous social science theories of social interaction and practices - together with observations from the studies this thesis builds on. The thesis puts forward a concept that includes these insights - connected practice, defined as the dynamics of social interaction in technical systems. This concept can guide future studies to incorporate both technical and social aspects over time since it was shown to be the key to understanding the phenomenon of this thesis. It is finally suggested in the thesis that the concept connected practice can be utilized in other technical systems apart from SVEs in future research of social interaction in technical systems.
19.
20.
21.
Khosravi Ooryad, Sama
(författare)
Woman, Life, Freedom Global Revolts: Intersectional and Transnational Memetic Politics of Contemporary Social Movements and Activisms
2023
Ingår i: ATGender Conference.
Konferensbidrag (övrigt vetenskapligt/konstnärligt) abstract
This paper-presentation explores the question of which unique characteristics of the recent Woman, Life, Freedom feminist revolts led it to become so globally viral. I argue that, among many factors, memes – or, more accurately, the memefication of contemporary social movements _– was a main reason. Memes are ubiquitous. They have shaped our worldviews and ways of being. They no longer exist only on our screens with cute cats and funny captions but have pervaded our everyday encounters with the world. Memes have been commodified by capitalist consumerism and populist aesthetics and instrumentalized through alt-right abstract eliminationism. Furthermore, they have become part of the politics and intersectional social movements. In this talk, I delve into the recent contemporary global social movements by focusing on their fundamentally memetic elements. I argue that the intersectional and memetic elements of these movements– such as the assemblies of marginalized, revolting bodies memeing themselves from TikTok to streets and back in the Woman, Life, Freedom movement– have been integral to their global virality and sociopolitical advancements. To contextualize, I first address some examples of meme pages on Instagram and Facebook to illustrate how today’s “digital junk” is not only deeply political but has become the core of the current feminist politics of transformation. Then, I elaborate on the key intersectional and memetic elements of mediated, audiovisual, and embodied protest performances from Jina Amini WLF protests across multiple social media platforms and every corner of the streets around the world, to highlight how these instances are transforming contemporary global social justice movements in the present era. Ultimately, I assert that we no longer have to “argue for” the importance of digital technologies (and memes in particular) in our politics and society; rather, we must come to terms with the fact that, from image macros to bodies in revolt, our world is increasingly an actualization of memetics as politics.
22.
23.
Ljungberg, Jan, 1956
(författare)
Sociala medier
2018
Ingår i: Digitalisering och styrning. - Lund : Studentlitteratur. - 9789144117447 ; , s. 295-314
Bokkapitel (refereegranskat)
24.
Norén, Fredrik, 1984-
(författare)
H-Day 1967 : An alternative perspective on "propaganda" in the historiography of public relation
2019
Ingår i: Public Relations Review. - : Elsevier. - 0363-8111 .- 1873-4537. ; 45:2, s. 236-245
Tidskriftsartikel (refereegranskat) abstract
This article presents an alternative perspective regarding the concept of “propaganda” in the historiography of public relations. Recent scholars of public relations have rightly criticized early attempts to write the field’s history as a linear progression, from propaganda to excellence. At the same time, however, these recent scholars have come to accept a linear conceptual change, and that “propaganda” became an impossible term in liberal democratic countries in the 1960s. By using the empirical case of the massive communication efforts initiated by the Swedish Commission on Right-Hand Traffic, which was assigned to implement right-hand traffic in 1967, this article shows that the concept of “propaganda” both occurred frequently and was used in a neutral sense. To deepen the understanding of this alternative perspective, the article both presents how the historical actors conceptualized their work, and describes how the communication work of the Commission was performed.
25.
Groglopo, Adrián, 1967
(författare)
En diagnos av rasism och demokrati i Sverige
2017
Ingår i: Antirasistiska Akademin youtube kanal. - : Antirasistiska Akademin.
Annan publikation (övrigt vetenskapligt/konstnärligt) abstract
Intervjuserie som finansierades av Myndigheten för ungdoms- och civilsamhällsfrågor. Projektet handlar om 17 djupintervjuer med både forskare som studerar rasism i Sverige och aktivister som arbetar med frågor om rasism och mänskliga rättigheter. projektansvarig och intervjuare: Adrián Groglopo
26.
27.
Duffy, Andrew, et al.
(författare)
Cold comfort: Lessons for the 21st-century newspaper industry from the 20th-century ice industry
2017
Ingår i: Media Industries Journal. - : University of Michigan Library. - 2373-9037. ; 4:2, s. 22-43
Tidskriftsartikel (refereegranskat) abstract
First cut from frozen lakes and later manufactured on an industrial scale, ice was, in the nineteenth and early twentieth century, big business. The arrival of domestic refrigeration spelled the end of this industry. The rise and fall of the ice industry offers lessons to the modern newspaper industry, which faces a similar threat. Drawing an analogy between the ice and newspaper industries in terms of innovation and organizational learning, we look at how both are/were hampered by investment in technology and identity, and affected by devolution of control into consumers’ hands. Based on this, we suggest that the newspaper industry would benefit from links with heterogeneous rather than isomorphic partners to counterbalance routines that obstruct change, and just as refrigeration forced a reconceptualization of the concrete “ice” into the abstract “cold,” newspaper organizations can re-imagine themselves around the services and values they provide, rather than the product of “news.”
28.
29.
Ljungberg, Jan, 1956, et al.
(författare)
Like, Share and Follow: A Conceptualisation of Social Buttons on the Web
2017
Ingår i: Lecture Notes in Business Information Processing ; Nordic Contributions in IS Research. - Cham : Springer. - 1865-1348 .- 1865-1356. - 9783319646947
Konferensbidrag (refereegranskat) abstract
In this theoretical and argumentative paper we analyse the implications of social buttons as used on social networking sites (SNSs). Although social buttons have been around for many years, there is still a scarcity of research on their effects despite their pivotal functions for the success of SNSs. We conceptualise these buttons as Like buttons, Share buttons and Follow buttons and analyse them and their associated actions through the lens of social capital theory. Our analysis shows how the clicker and the clickee are affected differently through these social buttons, and in the process, we also propose seven concepts to describe the social implications of these buttons. Having discussed these concepts, we conclude the paper by offering three contributions; a) the distinguishing between the clicker and the clickee; b) the subtle but yet distinct differences between buttons, and; c) a set of ways through which social buttons become productive.
30.
Miguel, Cristina, 1979
(författare)
Beyond engineered intimacy: Navigating social media platforms to manage intimate relationships
2017
Ingår i: in Andreassen, R., Nebeling, M., Petersen, K. H., and Raun, T. (eds.) Mediated intimacies. Connectivities, relationalities and proximities.
Bokkapitel (refereegranskat)
31.
Miguel, Cristina, 1979, et al.
(författare)
It’s not All Shiny and Glamorous: Loneliness and Fear of Missing Out among Digital Nomads
2023
Ingår i: Proceedings of the 56th Hawaii International Conference on System Sciences.
Konferensbidrag (refereegranskat) abstract
The term ‘digital nomad’ has gained popularity to describe professionals who work remotely from different locations facilitated by using information and communication technology. This study explores the interaction between digital nomadism and loneliness, digital nomads’ coping mechanisms to fight loneliness (with a special focus on social media use), as well as the phenomenon of fear of missing out (FoMO). Digital nomads who often experience isolation may turn to the use of Facebook, WhatsApp, and Instagram to keep in contact with family and friends and other social media like Facebook groups, Slack, and MeetUp to meet new people. However, intensive use of social media can generate FoMO. By using 15 in-depth interviews, this paper aims to explore loneliness and FoMO as issues that might negatively intersect with digital nomads’ wellbeing, thus spotlighting some of the hidden dark sides of digital nomadism that go too often unnoticed.
32.
Miguel, Cristina, 1979
(författare)
Researching Intimacy through Social Media: A cross-platform approach
2016
Ingår i: Medie Kultur: The Journal of Communication Research. ; 32:60, s. 50-69
Tidskriftsartikel (refereegranskat) abstract
This paper aims to contribute to the understanding of how to study the way people build intimacy and manage privacy through social media interaction. It explores the research design and methodology of a research project based on a multi-sited case study composed of three different social media platforms: Badoo, CouchSurfing, and Facebook. This cross-platform approach is useful to observe how intimacy is often negotiated across different platforms. The research project focuses on the cities of Leeds (UK) and Barcelona (Spain). In particular, this article discusses the methods used to recruit participants and collect data for that study - namely, participant observation, semi-structured interviews, and user profiles analysis. This cross-platform approach and multi-method research design is helpful to investigate the nature of intimacy practices facilitated by social media at several levels: online/offline, across different platforms, among different types of relationships, within both new and existing relationships, and in different locations
33.
Röhle, Theo, 1976-
(författare)
Desperately seeking the consumer : Personalized search engines and the commercial exploitation of user data
2007
Ingår i: First Monday. - : University of Illinois Libraries. - 1396-0466. ; 12:9
Tidskriftsartikel (refereegranskat) abstract
With reference to surveillance studies theory, this paper critically assesses the role of personalized search engines as a mediator between advertisers and users. It first sketches the economic and technical background of online marketing and personalized searches. Then, it engages in an in-depth discussion of two examples of personalized search engines with regard to the data collection process used and the way in which this data is used for advertising purposes. The discussion shows that users' information needs, as well as their personal data, are subject to a growing pressure in terms of commercial exploitation. Essentially, search engines now fulfill the task of translating information needs into consumption needs.
34.
Röhle, Theo, 1976-
(författare)
’Think of it first as an advertising system’ : Personalisierte Online-Suche als Datenlieferant des Marketings
2007
Ingår i: Kommunikation@gesellschaft. - 1616-2617. ; 8:1
Tidskriftsartikel (refereegranskat) abstract
Suchmaschinen gehören seit langem zu den wichtigsten Werbeträgern im Netz und es wird mittlerweile offen zugestanden, dass die gezielte Vermarktung von Werbeplätzen sich zur Kernaufgabe der Suchmaschinenbetreiber entwickelt hat. Um dem Ruf nach relevanteren Suchergebnissen nachkommen zu können, binden neue Formen der personalisierten Suche immer weitere Bereiche des Nutzerverhaltens in den Suchprozess ein, gleichzeitig schaffen die gesammelten Daten aber auch die Grundlage für eine noch engere Verzahnung ökonomischer Interessen mit dem persönlichen Nutzungskontext. Mit Bezug auf aktuelle Theoriebildung aus den "Surveillance studies" diskutiert der Beitrag die Rolle der personalisierten Suche als Bindeglied zwischen Nutzer und Werbung. Sowohl die Entwicklung der Online-Werbung als auch die technischen Grundlagen der personalisierten Suche werden skizziert, um schließlich an zwei konkreten Beispielen zu erläutern, welche Daten bei der personalisierten Suche erhoben werden und wie diese zu Werbezwecken verwendet werden können. Dabei wird deutlich, dass die zunächst zur Verbesserung der Suchergebnisse erhobenen Nutzerinformationen einem immer stärkeren kommerziellen Verwertungsdruck ausgesetzt sind.
35.
Şengün, Sercan, et al.
(författare)
Re-shaped by mobile technologies’ disruption : the videogame industry in Turkey
2020
Ingår i: Studies on Marketing Insights. - Antalya, Turkey : Akdeniz University. - 2667-6591. ; 4:1, s. 44-56
Tidskriftsartikel (refereegranskat) abstract
Purpose - In this paper, we investigate the business disruption effects of mobile technologies for the videogame industry in Turkey. Previous research shows that before mobile gaming became prevalent globally, Turkish videogame industry was extremely small and lacked any success stories for either console or PC platforms.Design/methodology/approach - To capture the nuances of this disruptive transition, we performed structured interviews with industry experts and analyzed prominent discussion forums. We especially focused on answering the following questions: (1) how prepared were Turkish videogame development companies in handling the mobile disruptive change; (2) what kind of transformations they experienced in their business plans and practices; (3) how the disruption affected the way they viewed their customer base; and (4) what future disruptions they expect in their industry.Findings - Analysis of interview and discussion data revealed some recurring themes that we discussed in detail: (1) ability to handle disruptive change (e.g., technical resources and fast-changing industry trends); (2) business transformations (e.g., agile vs. slow development, marketing-oriented business practices, and market burn-outs); (3) re-definition of the customer base (e.g., generalizations, niche categories, piracy, and clone games); (4) future disruptions (e.g., AR/VR and the maturity of mobile gamers); and (5) other general themes (e.g, stigma about gaming and localization of global titles vs. local production of original IPs).Social/Economic/Sectoral value - In order to create a stronger local industry, state bodies and non-governmental organizations can facilitate positive outcomes from these disruption periods by addressing and creating solutions for the issues revealed in this work. Originality – This paper offers unique insights to understand the videogame industry in Turkey.
36.
Lanamäki, Arto, et al.
(författare)
Latent Groups in Online Communities: a Longitudinal Study in Wikipedia
2018
Ingår i: Computer Supported Cooperative Work. - : Springer Science and Business Media LLC. - 1573-7551 .- 0925-9724. ; 27:1, s. 77-106
Tidskriftsartikel (refereegranskat) abstract
Research on online communities has shown that content production involves manifest groups and latent users. This paper conceptualizes a related but distinct phenomenon of latent groups. We ground this contribution in a longitudinal study on the Finnish Wikipedia (2007–2014). In the case of experts working on content within their area of expertise, individuals can constitute a group that maintains itself over time. In such a setting, it becomes viable to view the group as an acting unit instead of as individual nodes in a network. Such groups are able to sustain their activities even over periods of inactivity. Our theoretical contribution is the conceptualization of latent groups, which includes two conditions: 1) a group is capable of reforming after inactivity (i.e., dormant), and 2) a group is difficult to observe to an outsider (i.e., non-manifest).
37.
Berbyuk Lindström, Nataliya, 1978, et al.
(författare)
How to Succeed in Communicating Software Metrics in Organization?
2022
Ingår i: AMCIS (Americas Conference on Information Systems), Minneapolis, MI, August 10-14. - : AMCIS 2022 TREO 80.
Konferensbidrag (refereegranskat) abstract
While software metrics are indispensable for quality assurance, using metrics in practice is complicated. Quality, productivity, speed, and efficiency are important factors to be considered in software development (Holmstrom et al. 2006; Svensson 2005). Measuring correct metrics and using them in the right and transparent way contributes to pushing development in a desirable direction, leading to achieving projected goals and outcomes (Staron and Meding 2018). On the other hand, tracking the wrong metrics, and failing to interpret and communicate them properly results in a stressful work environment, conflicts, distrust, lower engagement, and decreased productivity (de Sá Leitão Júnior 2018; Ellis et al. 1991; Staron 2012). To ensure proper and effective use of metrics in organizations, successful communication around metrics is essential (Lindström et al. 2021; Post et al. 2002; Staron and Meding 2015). The purpose of this study is to understand and improve communication about metrics in contexts of contemporary software development practice in organizations. This is achieved by identifying the bottlenecks in the process of communication around metrics and how to overcome them in practice. Drawing on 38 semi-structured interviews and interactive workshops with metrics teams members and stakeholders from three organizations, we identify three interrelated challenges including limited knowledge about metrics and lack of terminology, uncoordinated use of multiple communication channels, and sensitivity of metrics, which influence workplace communication, trust, and performance. Our study shows the importance of developing metrics terminology to ensure the development of a shared understanding of metrics. Further, raising awareness about the affordances such channels as dashboards, email, MS Teams meetings/chat, stand up meetings, reports, etc., commonly used in software organizations, and how they can be combined to successfully transfer information about metrics is essential (Verhulsdonck and Shah 2020). It becomes especially important in remote work practices. Finally, though metrics is a powerful tool for decision making, enhancing transparency, and steering development in the desired direction, they can also turn into finger-pointing, blaming, and a pressing tool, resulting in stress and conflicts (Streit and Pizka 2011). The findings also indicate the importance of creating a culture around metrics, clarifying, and informing about the purpose of metrics in the organization (Umarji and Seaman 2008). We plan to build on the early findings of this study to develop a comprehensive framework for successful software metrics communication within organizations.
38.
Bergström, Annika, 1964
(författare)
Online privacy concerns: A broad approach to understanding the concerns of different groups for different uses
2015
Ingår i: Computers in Human Behavior. - : Elsevier BV. - 0747-5632. ; 53, s. 419-426
Tidskriftsartikel (refereegranskat) abstract
Questions regarding personal privacy are becoming increasingly relevant, and the discussion continuously arises regarding what digital tracks we leave. Intrusive use and manipulation of personal information not only affect people’s behaviour, but also they could have important implications for political and civic society. Previous research has relied on convenience samples and has often focused on one or only a few areas of use. The presented study, based on a probability sample, gives an overall picture of how privacy concerns are perceived in different online contexts and how socio-demography, internet experience, trust, and political orientation contribute to the understanding of privacy concerns in different settings. The results clearly point to privacy concerns as being very diverse and dependent on the applications in question. All dimensions that are used to explain privacy concerns are partly supported in the study. But their explanatory powers differ and not all areas of concern are affected by the same explanatory factors. Trust in other people is the single most important factor explaining privacy concerns when using digital media and applications. The more people trust others, the less concern they have for misuse of personal information.
39.
Moradi, Fatemeh, 1985-, et al.
(författare)
A NEAT Solution : Where Interaction Design and Public Health Meet
Annan publikation (övrigt vetenskapligt/konstnärligt) abstract
Office workers tend not to move about during work hours. A series of medical observational studieshave shown that extended sitting is associated with several negative health outcomes includingobesity, type 2 diabetes, cardiovascular disease (CVD), breast and colon cancer and prematuremortality. Therefore, developing ways to encourage physical activity and breaking the habit ofprolonged sitting in offices is urgently needed. Few studies, however, have investigated the natureof local movement and mobility in workspaces in depth and taking a cross disciplinary approach.This paper reports on an ongoing cross-disciplinary research project targeted at increasing physicalactivity of office workers while reducing prolonged sitting. Our collaboration between thedepartments of Informatics, Public Health and Clinical Medicine and the Design School at UmeåUniversity resulted in two ethnographic studies. This led to the development and implementation oftwo prototypes referred to as the “NEAT Lamp” and the “Talking Tree”. The “NEAT Lamp” is asimple sensor-based lamp that was evaluated in situ in our second ethnographic study. The resultsof this study deepened our understanding of local movement and mobility in offices and resulted inthe design of a second prototype, the “Talking Tree”. Using the knowledge gained through ourethnographic studies and the experience of using the prototypes, we were able to develop aconceptual framework for describing the patterns of local movement and mobility of office workers.This paper describes the process leading to the development of this framework. Moreover, ithighlights how this process benefited from the cross-disciplinary nature of the project.
40.
Ståhlbröst, Anna, et al.
(författare)
Social media for user innovation in Living Labs : a framework to support user recruitment and commitment
2013
Ingår i: Proceedings of the XXIV ISPIM conference. - Lappeenranta : Lappeenranta University of Technology Press. - 9789522654212
Konferensbidrag (refereegranskat) abstract
Social media are becoming an increasingly relevant channel for user involvement. However, their uptake in Living Labs environments, as a means to engage users in innovation processes, is still limited. The aim of this paper is to explore challenges and opportunities related to the usage of social media for user involvement in co-creative processes, The findings presented emerge both from the available literature and case studies, and emphasise four different dimensions influencing user engagement: facilitator, community, platform and innovation process. Based on these dimensions, the authors propose a basic framework, intended as the point of departure for taking the next step toward the construction and verification of theoretical constructs that can help inform and guide future innovation projects.
41.
Bonazzi, Riccardo, et al.
(författare)
Discussing blockchain applications in TED Talks: A fashion wave approach to understanding the blockchain phenomenon
2023
Ingår i: PLOS ONE. - : PUBLIC LIBRARY SCIENCE. - 1932-6203. ; 18:7
Tidskriftsartikel (refereegranskat) abstract
Since its first appearance as the infrastructure supporting Bitcoin, blockchain has received different waves of attention from practitioners and academics. Besides the degree of interest, the attention to blockchain has often focused not merely on its own potential and characteristics but on its applications field. However, looking at its application and deployment in domains other than cryptocurrency or the nascent non-fungible tokens (NFTs), blockchain technology does not seem to be widely adopted or is still in its early stages. Given this, we are interested in how managers and the general public are informed about new technology other than through academic papers or the specialized press. In this paper, we analyze how blockchain has been presented by speakers invited to give TED and TEDx Talks to identify the most common terms used to present blockchain in these talks using a multi-methods approach (qualitative analysis and big data analysis) and see if the discourse surrounding blockchain has shifted over time. The results of this study show how the different perspectives brought by broadcasters like TED often overshadow a technological innovation like the blockchain in its evolution and application by the fact that the focus is instead shifted to products and services built on it. Also, this study shows how different degrees of attention and expertise are associated with each fashion wave of new or emergent technology innovations.
42.
Hirvonen, Noora, et al.
(författare)
Artificial intelligence in the information ecosystem: affordances for everyday information seeking
Ingår i: Journal of the Association for Information Science and Technology. - 2330-1635. ; , s. 1-14
Tidskriftsartikel (refereegranskat) abstract
In this conceptual article, we argue that artificial intelligence (AI) systems are contributing to the generation of an environment of affordances for everyday information practices through which they exert influence on people and the planet in ways that often are left unrecognised. We illustrate our insights by focusing on the practices of information seeking in everyday life, suggesting that the affordances of AI systems integrated into search engines, social media platforms, streaming services, and media generation, shape such practices. This shaping may, paradoxically, result both in the increase and reduction of diversity of and access to information. We discuss the potential implications of these developments in terms of the sustainability of information ecosystems and suggest solutions for addressing them through regulation and education. Drawing from the fields of library and information science and science and technology studies and research on affordances, everyday information practices, and sustainability, the article seeks to respond to the need for more nuanced theoretical insights on the impact and implications of AI on information practices and to develop conceptual tools with which to examine the co-evolution of humans and information systems from a systemic perspective.
43.
Mansour, Ameera
(författare)
Affordances supporting mothers’ engagement in information-related activities through Facebook groups
2020
Ingår i: Journal of Librarianship and Information Science. - : SAGE Publications. - 0961-0006 .- 1741-6477. ; , s. 1-14
Tidskriftsartikel (refereegranskat) abstract
Social networking sites have become indispensable information and communication tools in everyday life. This qualitative study investigated the information-related activities and affordances of a Facebook group for foreign mothers living in Sweden. Four key information activities were identified: posting, monitoring, commenting and searching. These activities show how the group members accessed the information resources embedded within the group in a variety of visible, invisible, active and passive modes. The article concludes with a discussion of how these different modes are facilitated by the affordances of visibility, accessibility, persistence and associations.
44.
Zimmerman, Ewa, et al.
(författare)
Emergent functions in Intranet information management
2003
Ingår i: Knowledge Management in Electronic Government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783540401452 - 9783540448365 ; , s. 186-191
Konferensbidrag (refereegranskat) abstract
Organizations and municipalities implements advanced information technology, intranets, in order to enhance information management within the organization.. This technology is implemented with great reliance on the technology aspect. New functions emerge as a consequence of technology, functions not planned for. This paper puts focus one such function, the key persons responsible for publishing on intranets. A descriptive study shows that these persons do exist and describes some problems they appreciate.
45.
Bossetta, Michael, et al.
(författare)
Social Media Digital Architectures : A Platform-First Approach to Political Communication and Participation
2023. - 2nd
Ingår i: Handbook of Digital Politics. - 9781800377578 - 9781800377585 ; , s. 226-241
Bokkapitel (övrigt vetenskapligt/konstnärligt) abstract
This chapter outlines the architectural approach to researching digital politics. An architectural approach focuses on platform structures and how they mediate, and can actively affect, users’ political agency online and offline. I first chart the lineage of architectural approaches in the social sciences, from discourse architectures to digital architectures. Then, I describe the process of ‘mapping,’ which theorizes how the functions of social media are built into empirically observable elements of platform design. To illustrate this mapping process, I present four functions of social media and map them onto various features of mainstream social media platforms. The purpose is to show how platform design features can have concrete implications for political processes. Here, the political process under examination is citizens’ political participation. Ultimately, my intent with this chapter is argue against the use of conceptually vague concepts like affordances by providing an alternative and less ambiguous concept – namely, digital architectures.
46.
Cano-Viktorsson, Carlos, 1977-
(författare)
From Maps to Apps : Tracing the Organizational Responsiveness of an Early Multi-Modal Travel Planning Service
2015
Ingår i: The Journal of urban technology. - London : Taylor & Francis. - 1063-0732 .- 1466-1853. ; 22:4, s. 87-101
Tidskriftsartikel (refereegranskat) abstract
An Internet-based system for informing on multimodal travel planning (several modes of transportation) was introduced in Stockholm, Sweden in October 2000 in the form of a web page called trafiken.nu. The web page has a historical value of being one of the first attempts in Europe, and possibly the world, at providing an ICT-based travel planning service geared towards facilitating sustainable travel to the general public. The aim of this article is to investigate the historical development of trafiken.nu in order to draw lessons on how to better provide for a public information service with a potential for facilitating sustainable travel planning. Findings from the study of trafiken.nu suggest that the organizations behind the service have been slow in adapting to shifting media technology practices on how to provide for information which has affected the uptake of the service. Lessons from the case study provide a basis for arguing that organizations attempting to implement public information services would benefit from finding a means of harnessing collective intelligence in order to provide for a more customizable and responsive service to the general public.
47.
Holgersson, Jesper, PhD, 1974-, et al.
(författare)
Reducing digital exclusion of seniors - Exploring the lasting effects of collaborative training sessions
2020
Ingår i: Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2020 co-located with the IFIP WG 8.5 International Conference EGOV-CeDEM-ePart 2020. - : CEUR-WS.org. ; , s. 117-125
Konferensbidrag (refereegranskat) abstract
Today's digital society is developing rapidly and the number of smart and innovative digital services is increasing every day. However, the rapid digitalization may also lead to the exclusion of some groups. Senior citizens are one of these groups at risk. The most common way of combating digital exclusion among seniors is to offer education and hands-on training. The short term effects of such education initiatives have shown positive results but the long term lasting effects of digital training have not been explored to any greater extent. Data was collected via semi structured interviews with seniors who had previously participated in training sessions targeting Swedish seniors with a desire to become more digital. The results show that although the immediate effect of participating in training is positive, more individualized training is needed to achieve a lasting effect.
48.
Ihlström Eriksson, Carina, 1960-, et al.
(författare)
Designing Ubiquitous Media Services : Exploring the Two-Sided Market of Newspapers
2016
Ingår i: Journal of Theoretical and Applied Electronic Commerce Research. - Curico : University of Talca, Faculty of Engineering. - 0718-1876. ; 11:3, s. 1-19
Tidskriftsartikel (refereegranskat) abstract
The two-sided market of newspapers with its two customer groups, readers and advertisers, is changing due to digitalization. This former stable and profitable market has lately suffered from both decreasing subscription and advertiser revenue. In this paper we use the term ubiquitous media environments to represent the vision of future media environments enabling device independent mass-scale distribution of ubiquitous media services in integrated infrastructures. We build upon a two-year action research project where researchers worked together with the Swedish newspaper industry to envision future ubiquitous media services and explore the following research question: how can ubiquitous media services be designed to leverage and balance value in a two-sided market? Five examples of ubiquitous media services were developed in collaboration and thereafter evaluated. These services were then illustrated in movie clips to trigger discussions on how ubiquitous media services can be designed. Drawing on the value aspects of ubiquitous media services from an advertiser and reader point-of-view and the platform owner role of the newspapers in a future ubiquitous media environments, we describe and discuss how ubiquitous media services can be designed to leverage value for advertisers and readers, and how newspaper organizations can strategize ubiquitous media environments. © 2016 Universidad de Talca - Chile
49.
Ingram Bogusz, Claire, et al.
(författare)
Tracking the Digital Evolution of Entrepreneurial Finance: The Interplay Between Crowdfunding, Blockchain Technologies, Cryptocurrencies, and Initial Coin Offerings
2020
Ingår i: IEEE Transactions on Engineering Management. - : Institute of Electrical and Electronics Engineers (IEEE). - 0018-9391 .- 1558-0040. ; 67:4, s. 1099-1108
Tidskriftsartikel (refereegranskat) abstract
A vibrant development is currently taking place in entrepreneurial finance due to the field's digital evolution over recent years. This article aims to assess the interplay between four of the key phenomena that has fuelled this development, namely crowdfunding, blockchain technologies, cryptocurrencies, and initial coin offerings (ICOs). By making use of social media analytics, public discussions on social media concerning crowdfunding, blockchain technologies, cryptocurrencies, and ICOs have been systematically tracked in social media over three time periods between the May 6, 2017, and October 2, 2018. In doing so, a total of 197 770 captured posts across social media platforms have been collected and analyzed. The results illustrate that discussions on blockchain technologies dominated the interplay in the first analyzed time period, that discussions on cryptocurrencies and ICOs dominated the interplay in the second analyzed time period, while discussions concerning blockchain technologies, cryptocurrencies, and ICOs highly converge in the third time period. By illustrating this shift over the analyzed time periods and by offering a systematic exploration of key characteristics of the interplay at hand, this article adds to previous literature on entrepreneurial finance by providing an empirical contribution which details the coevolution of these phenomena in recent years.
50.
Ivarsson, Jonas, 1976, et al.
(författare)
Suspicious Minds: the Problem of Trust and Conversational Agents
2023
Ingår i: Computer Supported Cooperative Work (CSCW). - 0925-9724 .- 1573-7551.
Tidskriftsartikel (refereegranskat) abstract
In recent years, the field of natural language processing has seen substantial developments, resulting in powerful voice-based interactive services. The quality of the voice and interactivity are sometimes so good that the artificial can no longer be differentiated from real persons. Thus, discerning whether an interactional partner is a human or an artificial agent is no longer merely a theoretical question but a practical problem society faces. Consequently, the ‘Turing test’ has moved from the laboratory into the wild. The passage from the theoretical to the practical domain also accentuates understanding as a topic of continued inquiry. When interactions are successful but the artificial agent has not been identified as such, can it also be said that the interlocutors have understood each other? In what ways does understanding figure in real-world human–computer interactions? Based on empirical observations, this study shows how we need two parallel conceptions of understanding to address these questions. By departing from ethnomethodology and conversation analysis, we illustrate how parties in a conversation regularly deploy two forms of analysis (categorial and sequential) to understand their interactional partners. The interplay between these forms of analysis shapes the developing sense of interactional exchanges and is crucial for established relations. Furthermore, outside of experimental settings, any problems in identifying and categorizing an interactional partner raise concerns regarding trust and suspicion. When suspicion is roused, shared understanding is disrupted. Therefore, this study concludes that the proliferation of conversational systems, fueled by artificial intelligence, may have unintended consequences, including impacts on human–human interactions.
