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- Alm, Håkan, et al.
(författare)
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Successful use of avatar/e-services : powerful, but needs a knowledge manager with proper methods
- 2011
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Konferensbidrag (refereegranskat)abstract
- In this paper we are presenting some theoretical background, some practical applications and some future scenarios of the use of the human being as a metaphor for design and implementation of e-services/avatars. The main conclusion is that e-services/avatars technology is a powerful concept but without a new profession as knowledge manager in the background, there’s a big risk for failure. We are also presenting a co-design model as a tool for the knowledge manager.
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