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  • Bani-Hani, Imad, et al. (author)
  • A holistic view of value generation process in a SSBI environment : A service dominant logic perspective
  • 2018
  • In: Journal of Decision Systems. - : Taylor & Francis. - 1246-0125 .- 2116-7052. ; 27:S1, s. 46-55
  • Journal article (peer-reviewed)abstract
    • Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.
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Type of publication
journal article (1)
Type of content
peer-reviewed (1)
Author/Editor
Carlsson, Sven (1)
Bani-Hani, Imad (1)
Pareigis, Jörg, 1977 ... (1)
Tona, Olgerta (1)
University
Lund University (1)
Karlstad University (1)
Language
English (1)
Research subject (UKÄ/SCB)
Natural sciences (1)
Social Sciences (1)
Year
2018 (1)

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