| 11. |
- Magnusson, Johan, 1976, et al.
(author)
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Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models
- 2012
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In: Journal of Service Science and Management. - 1940-9893. ; 5:1
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Journal article (peer-reviewed)abstract
- With a shift in architecture for information systems (IS) design and delivery, new business models are emerging. Professional analysts predict that by the end of 2012, a majority of all enterprise wide information systems will be delivered according to a business model dominated by services rather than on-premise installations. This paper reports from a research project conducted between 2009 and 2011, involving case studies of Enterprise Resource Planning (ERP) systems delivered according to a Software as a Service (SaaS) logic. A total of 21 cases involving 20 actors on the ERP market were conducted and analyzed through business model ontology. After constructing generic business models to explain two different types of vendors found in the market (the incumbent (traditional ERP vendor) and the challenger (new, solely SaaS ERP vendor)), a discussion based on institutional logic examines how the vendors adopt to dominating institutional logic. As the results show, both types of vendors can be seen as legitimating elements of their business models through the other party’s institutional logic, while at the same time differentiating itself in trying to establish their own logic as dominating in the field.
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| 12. |
- Magnusson, Johan, 1976
(author)
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Intentional Decentralization and Instinctive Centralization: A Revelatory Case Study of the Ideographic Organization of IT
- 2013
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In: Information Resources Management Journal. - 1040-1628 .- 1533-7979. ; 26:4
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Journal article (peer-reviewed)abstract
- The aim of this study is to contribute to the body of knowledge surrounding centralization and decentralization of IT within the field of IT Governance. This is achieved through a revelatory case study of an ideographic organization, seen from the perspective of Social Transformation Processes. The study finds that the discussion in regards to whether IT should be centralized or decentralized is misdirected and needs to take additional aspects into account. As the case illustrates, organizations that hold dual identities encompass both organizational states simultaneously, whereby intentional decentralization is coupled with an instinctive centralization. The study illustrates limitations in the distinction between centralized and decentralized IT, as well as opens up for future studies of the organization of IT utilizing the perspective of social transformation processes.
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| 13. |
- Magnusson, Johan, 1976, et al.
(author)
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Introducing app stores into a packaged software ecosystem : a negotiated order perspective
- 2013
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In: International Journal of Business Information Systems. - 1746-0972 .- 1746-0980. ; 14:2, s. 223-237
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Journal article (peer-reviewed)abstract
- This study addresses the emerging phenomena of app stores for packaged software such as enterprise resource planning (ERP) and customer relationship management (CRM) systems. Through employing the technology of app stores, ERP and CRM vendors have been reported as shifting from delivering software as a service (SaaS) to platform as a service (PaaS). Through an in-depth case study of one ERP vendor's app store initiative, the study identifies and discusses instances of negotiated order of the ecosystem. The results show that the introduction of an app store for ERP brings with it the threat of restructuring both the incumbent business model and the power relationships nested in the ecosystem, thus spurring intensified instances of negotiated order. This is discussed in terms of different arenas of conflict for negotiated order.
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| 14. |
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| 15. |
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| 16. |
- Magnusson, Johan, 1976
(author)
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Professional Analysts and the Ongoing Construction of IT Governance
- 2010
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In: International Journal of IT/Business Alignment and Governance. - 1947-9611. ; 1:2
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Journal article (peer-reviewed)abstract
- This article addresses the role of the professional analysts as actors within the field of IT Governance. Through a content analysis of over 400 reports from the largest commercial research firm, instances of normative statements are identified and analyzed. With the intended target group of the reports being Chief Information Officers, the findings show that the content of IT Governance has changed during the last three years. This is discussed in relation to the role that professional analysts play in an ongoing construction of IT Governance. The article concludes by identifying possible risks and benefits involved in using professional analysts as sources for best-practice, as well as calling for a more practice-based definition of IT Governance.
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| 17. |
- Magnusson, Johan, 1976, et al.
(author)
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Technology Debt: Toward a new theory of technology heritage
- 2014
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In: Proceedings of the 22nd European Conference on Information Systems, Tel Aviv, Israel, June 9-11, 2014.. - 9780991556700
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Conference paper (peer-reviewed)abstract
- Investment decisions related to information technology simultaneously constrain and facilitate prospective options. Hence, past and present decisions in relation to information technology investments impact future decisions and the maneuverability of organizational IT. The purpose of this paper is to develop and explore a new theory for better understanding how technology heritage impacts future decisions. The study expands a previous metaphor from software engineering and management (technical debt) into a broader theory of technology debt, and explores the proposed theory through the case of four investment decisions at a large, public university. As the findings show, there are clear indications of the theory being useful, and this is elaborated on in relation to future studies.
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| 18. |
- Magnusson, Johan, 1976, et al.
(author)
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Theatre of creation : industry analysts as propagators of information technology frameworks
- 2012
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In: ECIS 2012 Proceedings. ; 20
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Conference paper (peer-reviewed)abstract
- Industry analysts have received an increase in attention within information systems research during the past few years. Acknowledged as propagators in the diffusion of information technology (IT) innovations, they provide their clients and the neighboring industry-community with definitions, tools and frameworks intended to aid both managerial decision-making and operations. They have been described as “promissory organization”, building revenue through selling future-oriented promises and expectations. At the same time, they are producers of artefacts with a performative affect, changing the way in which decisions are made and operations are organized. This paper addresses the research question how industry analysts propagate IT frameworks. This is answered through an ethnographic study conducted at one of the largest annual gatherings of industry analysts and industry leaders in 2011. The story that unfolds highlights aspects of cocreation taking place in one studied session, introducing a new perspective on the propagation of IT frameworks, as well as the need for further studies of industry analyst gatherings.
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| 19. |
- Magnusson, Johan, 1976
(author)
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Unpackaging IT Governance : A study of Chief Information Officers in Large, Swedish Organizations
- 2010
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Doctoral thesis (other academic/artistic)abstract
- Information Technology (IT) has during the last decades become a central tenet in the infrastructure for value-creation. To manage and successfully ensure the efficiency and effectiveness of IT as a corporate resource, organizations have turned to what is referred to as “IT Governance”. IT Governance integrates the governance of IT in the overall corporate governance processes. This integration is intended to align IT with business, ensuring that the supply and use of IT is both efficient and effective. Successful IT Governance will, according to its propagators, ensure increased competitive advantage and bottom line financial results for the organization. Previous studies of IT Governance have reportedly suffered from over-simplifications and an overly normative outset. Today, IT Governance is one of the key activities related to the strategic management of Information Systems (IS, a term used to address the IT function within an organization) in large organizations. Many organizations apply the same type of “recipes” for IT Governance, yet at the same time, IT Governance practice is far from uniform. Building on Scandinavian Institutional Theory, the aim of this thesis is to contribute to the understanding of the translation of IT Governance as a management idea. The translation of IT Governance is studied with a particular focus on the personal unpackaging of the management idea by Chief Information Officers (CIOs). The CIO is defined as the executive utmost responsible for IS. Furthermore, the management idea is regarded as comprised of a set of norms. The thesis consists of two sequential studies. Study 1 focuses on identifying and validating a set of IT Governance related norms through the perspectives of Consultants, Professional Analysts and Academics. The empirical material for Study1 consists of a questionnaire, scientific articles and professional analyst reports. Study 2 takes a cross-sectional approach towards studying how CIOs in Large, Swedish Organizations unpackage the norms identified and validated in Study 1. The empirical material for Study 2 consists of transcribed interviews. The findings are summarized into three conclusions: (1) The unpackaging of IT Governance related norms is closely tied to the securing of legitimacy. Hence, the personal and professional agenda of the CIO influences an instrumental unpackaging of IT Governance related norms. (2) CIOs use different forms of motive talk to justify and excuse their stance towards IT Governance. These different strategies of legitimization offer the CIOs a means for upholding legitimacy without problematizing or following the norms to the letter. This facilitates heterogenic adoption of the management idea. (3)The unpackaging of IT Governance related norms displays variance on account of the strategies of legitimization that the CIOs employ. This variance is observed on a per-norm basis. In its contribution to theory, this thesis adds to the previous research on translation. By infusing concepts such as norms, legitimating accounts, strategies of legitimization, professionalization and marginal man, a new approach to understanding translation is applied.
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| 20. |
- Magnusson, Johan, 1976, et al.
(author)
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Why I Act Differently: Studying Patterns of Legitimation Among CIOs Through Motive Talk
- 2013
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In: Information Technology and People. - 0959-3845. ; 26:3
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Journal article (peer-reviewed)abstract
- Purpose – IT Governance has become the recognized norm system for Chief Information Officers. The purpose of this paper is to understand how CIOs relate to these norms, by studying how they legitimate incompliance with the norms. Design/methodology/approach – An interpretive, qualitative, structured interview study with 18 CIOs in large Swedish organizations regarded as having excellent IT Governance practice, using Motive Talk as analytical lens to identify the informants’ relationship to norms. Findings – The study identifies norm-specific patterns for how CIOs legitimate incompliance with IT Governance, finding that CIOs use a combination of excuse and justifications as strategies of legitimation. The study also finds that CIOs display a tendency of not contesting IT Governance related norms unless these are in conflict with neighboring professional jurisdictions. This is regarded as an identification of the ‘margins’ of IT Governance. Research limitations/implications – The study illustrates how the theory of Motive Talk is a viable road ahead for future studies of IT professionals. The generalizability of the identified patterns of legitimation is limited by the selection of large organizations with solely male CIOs, as well as the selection of solely organizations that have succeeded in establishing external legitimacy concerning IT Governance and the organizations being Swedish. Practical implications – CIOs aspiring to increase their legitimacy should avoid direct conflicts with neighboring professions. In addition to this, they should also aspire to be clear in a separation of motive talk and actual practice, since full norm compliance may be detrimental to their factual operations. Originality/value – The originality of this paper lies in the methodological approach of combining motive talk and speech acts to investigate CIO legitimation practices. Keywords – IT Governance, IS professionals, Institutional theory, behavior, speech act theory, motive talk Paper type – Research paper
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